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Idea Cellular

Idea Cellular — Wrong Commitment.

Address:Mumbai Suburban, Maharashtra

Mr. Mayur ([protected] Idea Sales Executive) has sold me a connection of Idea No. [protected] with a Plan of Rs.1299 which has 4000 mins. local + national, 450 SMS free, 1000 mins roaming free, 5 GB 3G data free.
I dont have problem with the plan but I was committed by the executive that every service have limitations so idea will provide me capping system so that my bill doesn't cross my monthly rental+tax, because I cannot afford bill more then Rs.1500, but from there side capping was not activated and now my outgoing is barred because of my bill which is Rs.5192 due by excess use after my limitations of my plan and this is my business number I cannot deactivate this number.

I am ready to pay 1299+tax. Kindly take it seriously and take some strict action so that I can get my service back.
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Comments

Idea Cellular — Wrong Commitments

I purchased two connections from the mentioned service provider, at the time of purchasing the connection i paid RS 1000 in cash, i was told that this amount will be adjusted in the coming three month bill.
The bill i received was for RS 448 (approx).I immediately asked them to stop the services.
But the connection was never disconnected, the bill got generated for next month also.
I received a call from the recovery agent, who advised me to pay Rs 600 as the settlement amount.
Which i agreed also and went to pay also at their Sagar Pur outlet, where the agent refused to accept the amount.
Kindly help.
Reply
Dear Customer,

We wish to inform you that your complaint for Excess Charging related issue has been initiated with us; under reference number 26922086 and you shall hear on the same at the earliest.

Regards,
Idea Cellular
Reply
Dear Customer,

We wish to inform you that your complaint for Excess Charging related issue has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular
Reply

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