[Resolved]  Idea Prepaid Mobile — BALANCE DEDUCTION

Idea — deduction of prepaid balance from mobile

I activated the net10 plan on my idea prepaid mobile.while using net continuosly, after somedays the plan got deactivated by itself without any notification via phone or msg. & the money deduction started @ 2paise/kb thus giving me a huge loss of balance. When asked about the same at customer care they gave irresponsible answers, with different answers each time I asked the Questions.I have the recordings of my conversations with executives which may be used as a reference.I would therefore like to lodge a complaint against the firm asking for their behaviour towards their potent customer

Idea — Rs 105 have been deducted from my balance for no reason

I am a IDEA subscriber with the mobile number [protected].I checked my balance on 17th march, 2009's night and my balance was Rs107.53 but the next morning when i checked i found it to be Rs2.53 and there was a deduction of Rs105 from my balance for no reason as in i had never had any of the plans(like caller tune etc.) activated on my account nor i had by mistaken pressed a button on my cell phone as i always kept it on my table before sleeping. I called and complained about it in the costumer care but they didn't solved my problem and after that one complain they have done something which does not allow me to contact them again. I mailed my complain also to the costumer care but there too i didn't got my problem solved. So please do help my to get my problem solved as soon as possible.Please help me!!!

hi friends

please never buy idea net connection because of recently i purchased idea prepaid data card with unlimited plan 599/- (unlimited browsing, surfing and free download also) but whenever i am using the browsing the amount will be deducted from my main balance, so many times have called with customer care, different people give different type of responces, we are given the response as we are charged with uploading cost, downloading costs are separately, i can't understnd what we need to use the free browsing,

please before buy the IDEA datacard confirm with him plans and everything ( terms and conditions properly)

Idea Pre-paid — pre-paid disconnect citing documents as reason(Mobile number is 9705419917)

To Whom it may concern,

The last time I called your customer service on 07/10/2009, I was told that my documents required for new connection has been received. But, Since 11/10/2009 my pre-paid services have been suspended and I could not even reach Customer service on 11/10/2009. When I tried again calling customer service on12/10/2009 I am getting a recorded voice message which says that my account has been suspended as the documents were not submitted. I don't understand why my services are suspended when your customer service representative has confirmed that my documents have been received on 07/10/2009. I also complained on the same day saying that some of my calls are not connected but the prepaid is being deducted. This is not what I expected from one of the major telecom service provider. I want a responsible person to look into the matter and find out why I am without services since 2 days and how long will it take to restore my services.

Mobile number is [protected]

Thanks,
Sireesh

Idea Prepaid Mobile — wrong deduction of balance

sir,

from 24 of Feb.2010 idea co. was continuously activated any scheme from their choice on my number.

still now 1scheme is pending on my number to get activated from their side because i am not having balance.

sir, my father also facing same problem on his idea number.

i am continuously complaining to idea their executive are agree with me but they are not refunding our balances.

i want call detail of my no .[protected]

Dear sir my number dieler tone de activate .

Sir,

My balance of Rs.126 was wrongly deducted from my cell (NO:[protected]) for no any reason yesterday.
Right now I am on International Roaming and my phone is switched off most of the time.So there is no reason why my balance should get deducted.Please look into this matter at the earliest.

Idea Pre-paid — No balance in my mobile

I had recharged my mobile from GURUKRUPA COMMUNICATIONS, Near Shivajinagar S.T. stand, Pune - 411005. My mobile no - [protected] The shop keeper told me that you will get the balance in your mobile in 1 hr time. He also issued a receipt for the cash of Rs. 50/- (I had paid the shopkeeper) vide receipt no. 3563 dated 5/6/2010. Kindly take necessary action so that I get the balance for which I had paid the money.

Idea Cellular - Prepaid Mobile — Unauthorized deduction of Rs 100 without giving any service or confirmation

Sir
On 19th Oct 2010 at 8.45 PM i got a service message from IDEA, and just on opening the message they give another message showing "Thank you for subscribing - now download games". I just exit from the message without trying to download any. But the IDEA cellular, fraudulently deducted Rs 100 from my account.
It was a clear fraud. I try to register a complaint by calling their customer care, but the people at the customer care center at Ernakulam did not co-operates with me.
When I called a zonal manager Smt. Rathi S Kumar at her mobile [protected] she merely advice me not to open such messages. She told that IDEA will cut off money with out any intimation, even if we are not accepting any services.
I could understood that IDEA Cellular is looting their clients in this way and many other.
Please do some thing to prevent these looters.

idea prepaid no. — deduction of balance in idea prepaid

Suddenly my balance of around rs 80 had deducted from my account as on date 22-dec-2010 and i got proper call costs and timings through a message but there is no such information given of that Rs 80. I am a long term user of idea and i have noted many times that there is no response from idea customer care.

no use of posting here me too didnt get any responce.take the issue to the consumer court.u will get justice there

IDEA MOBILE — mobile balance

R/sir
i have a idea mobile Sim no.is [protected] every day my Sim balance cutting without any information i have many times told idea customer care but still have same problem so pl tell what i do..

so pls do the needfull

thanks

tarni

Dear Sir,

We wish to inform you that your complaint for Wrong Deduction Related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Dear Sir,

We would like to inform you that Value Added Service pack has been successfully deactivated. Moreover, we would like to inform you that amount of Rs. 105/- has already been credited into your aforesaid account dated July 31, 2012.

Regards,
Ideacellular