IFB Industries Complaints & Reviews

Very poor after sales service, especially for a product that is more expensive than others in the same league.My machine has been faulty for more than 3 weeks, clothes piling up and no one is bothered to fix it. The company is not providing the board that needs to be replaced is the message you get from the service center.

IFB — AFTER SALES SERVICE

I own IFB Washing m/c - DIVA Model. This machine went down on 26.01.2011. I launched complaint with customer care & loddge complaint no. 53527348 assuring it will be attended within 24 working hours. Company's representative visited m/c & found power supply card faullty. M/c is still lying idle due to want of spares from IFB..This type of customer service IFB is providing for which necessary actions needs to be taken.

IFB Washing machine — Machine is broken down , under warranty

I have an IFB washing machine which is under repair since[protected], under warrenty.I had registered complaints since[protected], but there is no respond till today.The machine is not working uptill today. I have also given lot of telephone calls to the nearest service centere ( kallambalam , tvm. dist).They are ignoring my calls.
Please do the needful.

IFB — No response from company

Ragunath P K
49,vaderahali, anagha. Snehasadahan rd
Vidhyaranyapura PO
Bangalore 97

To,
Whomsoever may concerned ,


Sir,
I have purchased one IFB sanorita washing machine on July 2010, and October month itself is started to giving the complaint of not getting On , after calling the customer service they just come and cleaned the switch panel board and informed me that their servicing is over after that incident hardly one month again this same problem is started .I have given complaint to so many telephone no like customer care , their area manager Vinay , one Sakuthatla etc but no one is attending the complaint) .They used to tell good excuse like within a hour it will be done etc , but never do any thing .
(My complaint no to Bangalore call center 5579206 dated on 18 dec 2010 at 1000am , Mr. Naiaz ahamad , and further again given complaint to Mr. Vasudeva and Mr. Naizahamad at 1600 hrs on 20 Dec 2010 , but no one is attending the my complaint., please help me repair my machine .)


Thanking you sir

Date 20.12.10 (Ragunath P K)

donot purchase IFB products, becouse their services are too poor

have to introduce myself as the unlucky owner of a IFB washing machine.

We have been facing frequent breakdowns and major issues with the machine immediately after we bought it.
To make sure the machine was repaired by authorised people ONLY, we entered into a AMC with the IFB franchisees
in Chennai. Its only then we realised that the franchisee promptness only related to collection of the AMC cheques.
Calls made to their call centres always gave us dates & times which were never honoured. Secondly, evertime they
came over they started preparing bills apparently for items which were not covered under the AMC.

In the instant case, our machine broke down in end jan and we were calling the call centre everyday. Unfortunately
no technician came in and after many more calls to their Chennai office someone finally came on the 16th of Feb.
The local office of IFB or its franchisee is headed by one Mr Shiva who is the most irresponsible person I have
come ever across. Either he is trying to single handedly close the IFB company or ensure that its goodwill is
permanently lost.His appointment also surprised me as how a company with the IFB tag could have appointed such a callous, irresponsible person as its head.

What is also surprising, the technician after examining the machine proudly claimed that a paricular part was broken and not covered under the AMC (his usual tactic to start preparing a 4 digit invoice). When he was shown
that the particular part had broken down earlier a year or so back and was covered individually under warranty,
he immediatley tried to shy away saying that it was not a IFB authorisd franchisee. When he was shown the warranty
he surprisingly did a volte face, and said that the part was only dirty and merely had to be cleaned. After cleaning the part seemed to work properly and the washing machine appears to be ok

What is shocking is the attitude of the IFB franchisees to ensure that the customer is forced to pay a substantial sum even after entering into a AMC contract with the company authorised people. We feel cheated and and let down
by the attitude of the company. Their anxiety to purposely replace components (which need not be replaced) will given the company a bad name. On the other hand the local authorised service stations or their personnel will sell the components to other customers and do illegal trading at the company's expense.

Nevertheless, we have been very disspapointed wiht the way things have shaped out for us with IFB company.

IFB — NO RESPONSE

I parched to the IFB Washing MC, this MC Now AMC going on but last 3 months I give to the complaint on response

I own a IFB front load washing machine senator model bought 7 years ago customer id 1251871. My washing machine fails in drying clothes and the garments remain water clogged. Made a complaint last Friday and they gave me a 24 hr commitment. Nobody called. Yesterday I called again to check and they gave me a second commitment of 2pm. Nobody has called me yet to check the status and my washing machine is lying without any use. The customer service is pathetic and I am totally frustrated with a complete silence from the authority.

IFB — worst service

dear sir,
my washing machine's drum is not working, n i had made complaints regarding this several times at the service centre of our city.. We've also talked to the respected person incharge n walked to servece center, but no action wz taken by him in this context, even he did nt bothered to come n examine the machine at our place..
he hardly picks his phone or if do so,then he always say to come n see on the next day;
But all in vain....
sir,its my humble request to take positive steps to sort out my problem.......
thanks.

IFB WASHING MACHINE — Customer service

I bought an IFB washing machine from Next electronics in T.nagar, Chennai, TN on 06/08/2009. Price of the washing machine was Rs.11, 800. Next electroincs people said that demo will be given in next two days. IFB people called me on 08/08/2009 and asked me to get stand worth for Rs.1200 and deom charge for Rs 360. I would like to know whether any company would charge for demo if we get their own company products. I asked for the reason they respond back very rude. Next electronics people mentioned that demo would be done for free. IFB people bheviour is so bad...Is this way a international brand company do???

machine is not working its not taking power

Me too have same experience i am sure that i choose worst company product and it was bad dream to me also to purchase IFB product no listening to complaint non skill mechanic i lost my machine drum bucket and pump due to above problem now i suggest to my friend please do not buy IFB product NARENDER PAL SINGH INSPECTOR, RAILWAY PROTECTION FORCE KANPUR -ANWARGANJ, KANPUR

Hello

This is so unfortunate that a company like IFB is not sticking to its standards and I as a customer is highly dissatisfied and perplexed with it.
I booked a complain on 6th June 2013 with complain number “10898297”, and reminded at call center (phone number : [protected]) six to seven times.
I also tried to call the local service centre (BHOPAL service center at 3299114) which is always switched off, and the other number “[protected]” after all the application adds gets disconnected automatically.
I also contacted Mr. Anil Parasar(at [protected]) the IFB in charge of Bhopal region six to seven times, as per whom Mr. Aunj Malviya who have the franchises is the focal for me,
On contacting four times to Mr.Anuj (at[protected], he is telling me he do not have the man force and so he is helpless!!!
What do expect me to do now? It’s almost a month now and you are telling me you do not have work force? And giving me a new complain number?
I have taken AMC(Annual Maintenance Contract) from April-13 to April-15 and this how you are facilitating us?
Either take a quick action against my complain or else I have to go to consumer court for justice and such a ignorant behavior of your company and the employs.

Shashi Singh

my washing machine no working

IFB Bosch washing machine — Replacement of power board

The Complaint has been lodged with the Gurgaon Service centre for replacing the part about one month back. The washing machine is under AMC. Till date nothing has been done on the same. No one responds to the phone call. Request to kindly look into the same urgently

I BOUGH A WASHING MACHINE I.E SENATOR 6 KG 3 YEARS BACK BUT I DIDNT GET A SINGLE SERVICE FROM THEIR SIDE. EVEN NOW IT IS GIVING ME SOME PROBLEM I I HAVE SPEND MORE THEN 1000 RS ON ITS REPAIR FROM PRIVATE SOURCES

THE SAME PROBLEM HAPPENED TO ME..I HAD CALL THEM MANY TIMES BUT STILL NO RESPONSE..MY COMPLAIN NO IS 10036680 AND COSTMER ID IS-3123218

20SC2 — MICROWAVE NOT WORKING

I have lodged a complaint with IFB customer care to attend my microwave oven 20SC2 on 29.07.2009 (ticket no[protected]& made several follow-ups there after with customer care,Local Dealer(TS Vision,Vapi),IFB Service Manager Mr Brijesh Nair(Mobile No.-[protected]) & Authorised Service Centre Mr.Pravin Patel([protected]) & .But till date nobody has attended my oven even after passage of two months.
My address is

101,Cello House,B/H Jayshree Cinema,At-Chala,City-Vapi,State-Gujarat-396191

IFB WASHING MACHINE — service poor

calling to ifb cust.care since oct.08 but no one taking complaint because i am in AMC scheme ticket no of last complaint is 2823899 dated 16 march 09

IFB WASHING MACHINE — Poorest service

I have contacted your service point at coimbatore, Star Engineering, Several times, but very very very poor service.. I feel very bad that i have purchased your washing machine. My friends, who every it may, please do not purchase this particular washing machine. Very poor service.

Did you get the solution for your problem after putting your complaint here ?

IFB WASHING MACHINE — Service provider

Complaint no 9284236
Customer cod no 2301331
Service provider..True care/chennai

I am fAcing a lot of problems with thi service provider...five technicians have come so far and solved the problem..one says something has to be changed..when the next one comes he says its alright and returns ..the next one comes and says something else must be chAnged...when the next person comes he says it's fine and goes back...ultimately the problem is not solved.
I am not able to reach any top managers..left only to deal with the junior staff who quote sorry innumerable times...I am not looking for a sorry...but to have my machine repaired.I have been with IFB for 25 yrs...but will never ever buy an IFB product again ....first pls change the service provider and ask seniors like Mr.Manoj...to answer the phone when customers call .allow customers to talk to top managers...service provider is happy as long as we are not able to reach top managers and we are left only with your juniors ....who happens to be a different person each time and half the time goes explaining g to each one the problems faced by us....looking for immediate action.