[Resolved]  IFB Appliances — Washing Machine not working fine

Address:Pune, Maharashtra

I have Serena washing machine purchased in Mid 2011 with 4 years guarantee.

The machine is not working fine with respect to the amount of vibrations and it doesnt remain stable at its place at all. IFB appliances told us to buy stand and then they also told to buy rubber grip from them. They made us purchase these things, and even then the machine isnt working fine.

IFB technician did visit our home, he said he 'fixed' the problem. He himself loaded the machine with clothes and went away since the machine normally takes 2.5 hours to complete one wash cycle. But the machine started vibrating badly at the end of cycle.

Tried reaching IFB again and again after that, and they say there is no problem with the washing machine at all!

They are not even ready to come and see the product. Not even calling back the customer after repeated complaints.

Cust id: 2899785

Complaint ids: 10315675, 10304004, 10333520.
This is going on since end November - 2 months already spend and still no resolution.
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Mar 18, 2017
Complaint marked as Resolved 
Verified Support
Jan 07, 2013
IFB Industries Customer Care's response
Dear Mr. Anurag Gupta,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you the best of our services.


Regards,
IFB customer care
Verified Support
Jan 09, 2013
IFB Industries Customer Care's response
Dear Mr.Anurag Gupta,

Hope your concern has been resolved and you are satisfied.

In future for any concerns, you can call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Assuring you the best of our services.

Regards,
IFB customer care
Complaint comments 

Comments

Me too have same experience i am sure that i choose worst company product and it was bad dream to me also to purchase IFB product no listening to complaint non skill mechanic i lost my machine drum bucket and pump due to above problem now i suggest to my friend please do not buy IFB product NARENDER PAL SINGH INSPECTOR, RAILWAY PROTECTION FORCE KANPUR -ANWARGANJ, KANPUR
Hello

This is so unfortunate that a company like IFB is not sticking to its standards and I as a customer is highly dissatisfied and perplexed with it.
I booked a complain on 6th June 2013 with complain number “10898297”, and reminded at call center (phone number : [protected]) six to seven times.
I also tried to call the local service centre (BHOPAL service center at 3299114) which is always switched off, and the other number “[protected]” after all the application adds gets disconnected automatically.
I also contacted Mr. Anil Parasar(at [protected]) the IFB in charge of Bhopal region six to seven times, as per whom Mr. Aunj Malviya who have the franchises is the focal for me,
On contacting four times to Mr.Anuj (at[protected], he is telling me he do not have the man force and so he is helpless!!!
What do expect me to do now? It’s almost a month now and you are telling me you do not have work force? And giving me a new complain number?
I have taken AMC(Annual Maintenance Contract) from April-13 to April-15 and this how you are facilitating us?
Either take a quick action against my complain or else I have to go to consumer court for justice and such a ignorant behavior of your company and the employs.

Shashi Singh
my washing machine no working

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