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[Resolved]  IFB Digital 7 Kg Washing Machine — AMC/Service Support/ Washing Machine Quality

The email sent to IFB customer service is self informative:-



Dear Sir,

I am a very very frustrated and disappointed customer for your Digital 7 kg washing machine. This machine is on your AMC and I am very much disappointed with your service support. I feel you have untrained technical staff who always try to sell something or other over and above their visits. Till date after the purchase of this machine, I have spent more than Rs. 20000 on various repairs including the belt replacement several times. The technicians who have visited have not diagnosed the real problem for the entire machine's vibration during their visits and they simply replaced the belt several times. Now, your local supervisor says that I need to change the body cover for no fault of mine. They say now that the body got rusted and needs replacement. This was not indicated at the time of entering into AMC. I am of the opinion that IFB Digital 7kg washing machine itself a failure model because of it's various problems. For no fault of mine i.e. machine
body got rusted, I don't want to incur unnecessary expenses. My questions are as follows:-

* Why the belt got cut several times when the machine was within warranty?
* Why they replaced belt several times without diagnosing the root cause of the problem?
* If the body is very badly rusted, why your people entered into AMC?
* After buying the machine, around 50 times, your representatives visited my house to attend the single complaint that the machine makes big noise. why?

I feel that my issue need to be investigated thoroughly otherwise, I will be forced to seek alternate remedy by approaching the consumer forums and court.

During your investigation period, I need a replacement washing machine till you revert back to me.

I expect a favourable reply within two weeks.

Thanks,

P.K.Arivazhagan,
5/F96, Nagamangalam,
Second Street,
Anna Nagar East, Chennai - 600102.
Phone;[protected]
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

Comments

IFB Digital — Refer Comp No 3175037

Please refer to the Complaint No: 3175037 dt 24th June 09.

I regret with total displeasure that unfortunately I bought a IFB washing machine. My Washing machine Digital Make is not working for last 16 days and till now this machine is not attended.What should I do, shall I proceed with Consumer Court.

I paid Rs.4000/- towards Drum about 4 Months back after the machine was down for over 25 days and also I paid an AMC of Rs.1888 from 4.5.09 to 3.5 10 & Reciept No: 14044 and since then this machine is giving consistent problem.

Your Service guys who ever have visited our home we felt that none of them are competent enough to attend the machine, nor they have any clue of how to resolve the problem.

My Washing machine had been giving the consisitent problem from the day the Drum was changed and its from then onwards this problem is occuring at regular interval, still the problem is going on.Till when ?????? Our machine is not a training m/c for your Service guys.

To my surprise when I called you local office they were very reluctant to give the Service Manager no, but somehow I got Mr Joseph Mampilly and when I spoke to him he was not even aware of this Complaint which was pending for last 12 days. Then he said he will revert the reason that the complaint is attended by Agency, which never happened.
Again I called Mr Joseph Mampilly on 6th Julu he again replied he will revert but never called back.
.
I still don"t understand how come a Service Manager is not aware of complaints which are pending for 16 days & above, dont you have any process of monitoring pending complaints.

How come an international repute firm like IFB is giving such a substandard Service to Customers.

We want the machine to be functioning by 10th July 09 and also we want the due compensation for the damages done else I will be constrained to intiate Legal proceedings & will publish our IFB experience to Media & Press


Regards,
Abey Varkey
356G, RECCAA Enclave,
Padamugal, Kakkanad,
Cochin -25
Mob:[protected]

IFB Wasing Maschine 7 KG Digital — Service Representative not attending the complaint

I have purchased a 7 kg Digital Wasing Machine in Mumbai. The quality of the after sales service is very poor. I had registered a Ticket for a problem, the ticket number registered with IFB is 3323520. But even after 36 Hours of the ticket no one from the service side turned up to resolve the problem. However when contacted the Manager Mr. Ramesh he gave me an assuarance that the call will be resolved on the same day, the service representative will get upto you with in 1 hour however no one turned up. Every interaction with IFB is a poor and dissatifying experience in case of after sales service. So i would not recomment to go for an IFB Wasing machine as after paying a several thousand rupees you purchase headache for your ownself.

IFB Digital — COMPLAINT ON NON SERVICE OF IFB WASHING MACHINE

I HAD LODUMBERGED A COMPLAINT ON 28TH AUGUST 2009 AT 11AM BEARING NUMBER-3426355 AT IFB HELPLINE[protected].I WAS TOLD THAT IN 24 HOURS I WILL RECEIVE A CALL ON SERVICING.AS OF 31ST AUGUST 2009, 14-45 HOURS THERE IS NO SERVICE CALL EVEN AFTER REMINDER TO THE SAME NUMBER.
I CONSIDER IFB SERVICES AS DISAPPOINTING CALLING FOR ACTION AGAINST THE COMPANY.

IFB Digital 7 kg washing machine — BODY GOT RUSTING

I HAD ALREADY LODGE COMPLAINTS NEARLY ON 27/02/2010, AND 19/03/2010 FOR REPLACE THE RUSTED FRONT PANEL OF MY DIGITAL 7 KG WASHING MACHINE UNDER WARRANTY PERIOD. BUT STILL TODAY COMPANY IS NOT RESOLVE MY COMPLAINT OR NOT REPLYING OR RESPONDING.

THANKING YOU

BHARAT PATEL
MOBILE NO. [protected]
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IFB DIGITAL 7KG — FAILURE SERVICE UNDER AMC

We already booked the complaint through your call centre.
we booked the complaint on[protected]. Our complaint no is
4912923.Our product serial no:[protected].Our machine is under Annual Maintanence Contract. Our machine AMC is valid up to[protected].Our Amc Invoice No :41670 dated
[protected].We are daily contacting 10 times to the IFB local service centre and IFB service agent,but no body is responding till date.we do not expect such a very poor response from the international company like IFB.If the same thing is continuing tomorrow,we have no other option to go to consumer court.

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