[Resolved] IFB Digital 7 Kg Washing Machine — AMC/Service Support/ Washing Machine Quality
The email sent to IFB customer service is self informative:-
I am a very very frustrated and disappointed customer for your Digital 7 kg washing machine. This machine is on your AMC and I am very much disappointed with your service support. I feel you have untrained technical staff who always try to sell something or other over and above their visits. Till date after the purchase of this machine, I have spent more than Rs. 20000 on various repairs including the belt replacement several times. The technicians who have visited have not diagnosed the real problem for the entire machine's vibration during their visits and they simply replaced the belt several times. Now, your local supervisor says that I need to change the body cover for no fault of mine. They say now that the body got rusted and needs replacement. This was not indicated at the time of entering into AMC. I am of the opinion that IFB Digital 7kg washing machine itself a failure model because of it's various problems. For no fault of mine i.e. machine
body got rusted, I don't want to incur unnecessary expenses. My questions are as follows:-
* Why the belt got cut several times when the machine was within warranty?
* Why they replaced belt several times without diagnosing the root cause of the problem?
* If the body is very badly rusted, why your people entered into AMC?
* After buying the machine, around 50 times, your representatives visited my house to attend the single complaint that the machine makes big noise. why?
I feel that my issue need to be investigated thoroughly otherwise, I will be forced to seek alternate remedy by approaching the consumer forums and court.
During your investigation period, I need a replacement washing machine till you revert back to me.
I expect a favourable reply within two weeks.
Anna Nagar East, Chennai - 600102.
Complaint marked as Resolved Aug 14, 2020