[Resolved] IFB Industries — No response | |||
We purchased an ifb washing machine before 3 years. Date of purchase : 12th august 2009 Ifb washing machine have 2 years guarantee. We paid rs.2007 last year 11.05.2012 for amc and it is valid till 10.05.2013. Cust code : 8816177. Serial number 5787. Now my washing machine is working however when i turn on the machine it moves automatically and it give us a very huge sound and my front door lock is broken. I called customer service of ifb in the month of december and spoke to senior agent like ravi, nirmal, amit, abhishek they said it will resolve within 48 hrs. Every after 48hrs i repeatedly calling ifb they said the same like a ivr it will be resolved within 48 hrs. My first 1st complaint was on 9th may 2012 complaint number : 8816177, 2nd complaint was on 7th december complaint number : 9976081 3rd complaint was on 14th december complaint number : 10010616 4th complaint was on 2nd january complaint number : 10108145 5th complaint was on2nd january 6th complaint was on 7th january complaint number : 10133954, Till now they have not resolved my small complaint. Please check and do the needful. Washing machine model : diva Machine serial number : 031934 Amc taken by : franchisee name : sbf Engineer name : v. Prakash B. Muneer ahmed [protected] No 2/54, mosque street Oomerabad - 635808 Vellore district Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved Verified Support Jan 10, 2013 IFB Industries Customer Care's response Dear Mr. B.MUNEER AHMED, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you the best of our services. Regards, IFB customer care Verified Support Jan 12, 2013 IFB Industries Customer Care's response Dear Mr. B.MUNEER AHMED, Hope your concern has been resolved and you are satisfied. In future for any concerns, you can call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com Assuring you the best of our services. Regards IFB customer care | |||
 6 Comments | |||
Comments
IFB — No response from company
Ragunath P K49,vaderahali, anagha. Snehasadahan rd
Vidhyaranyapura PO
Bangalore 97
To,
Whomsoever may concerned ,
Sir,
I have purchased one IFB sanorita washing machine on July 2010, and October month itself is started to giving the complaint of not getting On , after calling the customer service they just come and cleaned the switch panel board and informed me that their servicing is over after that incident hardly one month again this same problem is started .I have given complaint to so many telephone no like customer care , their area manager Vinay , one Sakuthatla etc but no one is attending the complaint) .They used to tell good excuse like within a hour it will be done etc , but never do any thing .
(My complaint no to Bangalore call center 5579206 dated on 18 dec 2010 at 1000am , Mr. Naiaz ahamad , and further again given complaint to Mr. Vasudeva and Mr. Naizahamad at 1600 hrs on 20 Dec 2010 , but no one is attending the my complaint., please help me repair my machine .)
Thanking you sir
Date 20.12.10 (Ragunath P K)
donot purchase IFB products, becouse their services are too poor
have to introduce myself as the unlucky owner of a IFB washing machine.
We have been facing frequent breakdowns and major issues with the machine immediately after we bought it.
To make sure the machine was repaired by authorised people ONLY, we entered into a AMC with the IFB franchisees
in Chennai. Its only then we realised that the franchisee promptness only related to collection of the AMC cheques.
Calls made to their call centres always gave us dates & times which were never honoured. Secondly, evertime they
came over they started preparing bills apparently for items which were not covered under the AMC.
In the instant case, our machine broke down in end jan and we were calling the call centre everyday. Unfortunately
no technician came in and after many more calls to their Chennai office someone finally came on the 16th of Feb.
The local office of IFB or its franchisee is headed by one Mr Shiva who is the most irresponsible person I have
come ever across. Either he is trying to single handedly close the IFB company or ensure that its goodwill is
permanently lost.His appointment also surprised me as how a company with the IFB tag could have appointed such a callous, irresponsible person as its head.
What is also surprising, the technician after examining the machine proudly claimed that a paricular part was broken and not covered under the AMC (his usual tactic to start preparing a 4 digit invoice). When he was shown
that the particular part had broken down earlier a year or so back and was covered individually under warranty,
he immediatley tried to shy away saying that it was not a IFB authorisd franchisee. When he was shown the warranty
he surprisingly did a volte face, and said that the part was only dirty and merely had to be cleaned. After cleaning the part seemed to work properly and the washing machine appears to be ok
What is shocking is the attitude of the IFB franchisees to ensure that the customer is forced to pay a substantial sum even after entering into a AMC contract with the company authorised people. We feel cheated and and let down
by the attitude of the company. Their anxiety to purposely replace components (which need not be replaced) will given the company a bad name. On the other hand the local authorised service stations or their personnel will sell the components to other customers and do illegal trading at the company's expense.
Nevertheless, we have been very disspapointed wiht the way things have shaped out for us with IFB company.
We have been facing frequent breakdowns and major issues with the machine immediately after we bought it.
To make sure the machine was repaired by authorised people ONLY, we entered into a AMC with the IFB franchisees
in Chennai. Its only then we realised that the franchisee promptness only related to collection of the AMC cheques.
Calls made to their call centres always gave us dates & times which were never honoured. Secondly, evertime they
came over they started preparing bills apparently for items which were not covered under the AMC.
In the instant case, our machine broke down in end jan and we were calling the call centre everyday. Unfortunately
no technician came in and after many more calls to their Chennai office someone finally came on the 16th of Feb.
The local office of IFB or its franchisee is headed by one Mr Shiva who is the most irresponsible person I have
come ever across. Either he is trying to single handedly close the IFB company or ensure that its goodwill is
permanently lost.His appointment also surprised me as how a company with the IFB tag could have appointed such a callous, irresponsible person as its head.
What is also surprising, the technician after examining the machine proudly claimed that a paricular part was broken and not covered under the AMC (his usual tactic to start preparing a 4 digit invoice). When he was shown
that the particular part had broken down earlier a year or so back and was covered individually under warranty,
he immediatley tried to shy away saying that it was not a IFB authorisd franchisee. When he was shown the warranty
he surprisingly did a volte face, and said that the part was only dirty and merely had to be cleaned. After cleaning the part seemed to work properly and the washing machine appears to be ok
What is shocking is the attitude of the IFB franchisees to ensure that the customer is forced to pay a substantial sum even after entering into a AMC contract with the company authorised people. We feel cheated and and let down
by the attitude of the company. Their anxiety to purposely replace components (which need not be replaced) will given the company a bad name. On the other hand the local authorised service stations or their personnel will sell the components to other customers and do illegal trading at the company's expense.
Nevertheless, we have been very disspapointed wiht the way things have shaped out for us with IFB company.
IFB — NO RESPONSE
I parched to the IFB Washing MC, this MC Now AMC going on but last 3 months I give to the complaint on response I own a IFB front load washing machine senator model bought 7 years ago customer id 1251871. My washing machine fails in drying clothes and the garments remain water clogged. Made a complaint last Friday and they gave me a 24 hr commitment. Nobody called. Yesterday I called again to check and they gave me a second commitment of 2pm. Nobody has called me yet to check the status and my washing machine is lying without any use. The customer service is pathetic and I am totally frustrated with a complete silence from the authority.
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB Washing machine — Machine is broken down , under warranty
I have an IFB washing machine which is under repair since[protected], under warrenty.I had registered complaints since[protected], but there is no respond till today.The machine is not working uptill today. I have also given lot of telephone calls to the nearest service centere ( kallambalam , tvm. dist).They are ignoring my calls.Please do the needful.