IFB Industries Complaints & Reviews

AW60-806 — CONTINUOUS PROBLEM

Dear sir/madam,


as our washingmachine problem often occurs (from june 2008), it is very difficult to face the service from your (no good service), at present the machine had shift to IFB service (Sai enterprises, Anna nagar, chennai.). still there is no solution and no proper response. we dont what do ? . for past one year we are facing such problem with the washing machine. for each service we had suffered more than a month .

we have suggested to replace the other machine in warranty period, but service man neglected.
then we took AMc after the warranty period, within two days again machine got problem.

still we are facing the problem

Can you replace new machine of other model ?
please kindly give good suggestion for us,

Thanking you
R.Dhakshinamoorthy

IFB bathindatop loading washing machine — wasing machine compliant

NON ATTEDING COMLAINT IN WARRANTY PERIOD
The toploading washing machine model no. aw-60-806 . It had not been repaired during warranty period , I complaint to shopkeeper ( bathinda darpan sales ). He says to me complaint forward to IFB bathinda service center. After complaint bathinda IFB serviceman not tackle the problem. I talk to guddy & diveash IFB tollfree no. this complaint regarding . also same procedure forward to Bathinda manager. The manager at bathinda is not even attending the Problem. problem not sort out so even extra problem create. They had broken the clutch assembly while repairing. machine is not working. bathinda serviceman roughly langauge & not washing machine handle.
(manager says to me go to the coat. your case file in two year.)
The call to Mr amrik singh , their manager at has also not evoked any respose. We are forced to wash clothes by hand in this season since at last 6 months. we are tired to complaints. Ever since I have made several calls to the customer care. The workers, totally unskilled, finally turned up, could not dignose the problem
Delhi coustmer care make new coustmer ID no. 1603471 & complaint no. 3426980.
Bathinda complaint no. 181. washing machine purchasing date 18/06/08. washing machine serial no. 70800354.

Plz change the washing machine model. Our contact no. is [protected]
thanks

aw - 60 – 806 — no response

no reply
NON ATTEDING COMLAINT IN WARRANTY PERIOD
Ludhiana Mgr. MR. sanjeev contact no. [protected]. This complaint regarding meet our home. Approximate 6.45 pm & date 24/12/09. Fault is identify
1. Gear noise.
2. Clutch assembly break.
3. Rusting whole body (due to water leakage).

Manger do not reply for this complaint regarding. & waste our time.

The toploading washing machine model no. aw-60-806 . It had not been repaired during warranty period , I complaint to shopkeeper ( bathinda darpan sales ). He says to me complaint forward to IFB bathinda service center. After complaint bathinda IFB serviceman not tackle the problem. I talk to guddy & diveash IFB tollfree no. this complaint regarding . also same procedure forward to Bathinda manager. The manager at bathinda is not even attending the Problem. problem not sort out so even extra problem create. They had broken the clutch assembly while repairing. machine is not working. bathinda serviceman roughly langauge & not washing machine handle.
(manager says to me go to the coat. your case file in two year.)
The call to Mr amrik singh , their manager at has also not evoked any respose. We are forced to wash clothes by hand in this season since at last 6 months. we are tired to complaints. Ever since I have made several calls to the customer care. The workers, totally unskilled, finally turned up, could not dignose the problem
Delhi coustmer care make new coustmer ID no. 1603471 & complaint no. 3426980.
Bathinda complaint no. 181. washing machine purchasing date 18/06/08. washing machine serial no. 70800354.

Plz change the washing machine model. Our contact no. is [protected], [protected].
POOR SERVICE QUALITY
IN SPITE OF LODGING SEVERAL COMPLAINTS, COMPANY WAS UNABLE TO REPAIR THE MACHINE PROPERLY. THE WARRANTY PERIOD IS NOT YET EXPIRED. ILL RESPONSE FROM THE SERVICE CENTRE TODAY.

POOR SERVICE QUALITY
no diagnose the problem.

no reply for ifb

I also bought IFB fully automatic washing AW60-806 from Darpan Sales Bathinda on 31.07.2008 vide bill no. 669. It is not working for the last 20 days. I had registered a complaint no. 214 dated 08.01.2010 at IFB service centre Bathinda. After few days a technician came to my house to see the machine. He even does not know about functions of machine. When I told him about the problem, he said PCB has to be replaced and it will take two days. After making requests for a week on telephone and visiting the centre personally, again a technician came on 20.01.2010 with a PCB. He does not know how to open the machine. He then asked for manual and then he was able to open the machine. Then he said that the PCB is not matching with the old one and said he will come back after two days. But after making many calls, even upto today no one came from IFB service centre.

[protected] Phone[protected]

I also bought IFB fully automatic washing AW60-806 from Darpan Sales Bathinda on 31.07.2008 vide bill no. 669. It is not working for the last 20 days. I had registered a complaint no. 214 dated 08.01.2010 at IFB service centre Bathinda. After few days a technician came to my house to see the machine. He even does not know about functions of machine. When I told him about the problem, he said PCB has to be replaced and it will take two days. After making requests for a week on telephone and visiting the centre personally, again a technician came on 20.01.2010 with a PCB. He does not know how to open the machine. He then asked for manual and then he was able to open the machine. Then he said that the PCB is not matching with the old one and said he will come back after two days. But after making many calls, even upto today no one came from IFB service centre.

[protected] Phone[protected]

IFB WASHING MACHINE — water leaking from front side

water leaking from front side

From the day one when i purchased the washing machine it is being like this. no one turned back for servicing. just 5 months old new machine. no responce from call center. very poor service and the worst ever i have seen.

front machine washing machine — water leakage

My machine is having leaking while working .Your engineer came for four times but he could'nt detect where the fault is .I have called your office for 10 to 15 times & of no use. now they say that the machine is very old so we don't have that part .I am really fade off from your service .Should i throw it to the dustbin . please kindly look into the matter for which i will be really grateful.It was working only water leakage was there at the last part of working but one of your engineer came and i don't know what he did now it is not working.
Yours faithfully
Sipra Nanda
Qr no C 92
MCL Jagruti Vihar Burla Dist Sambalpur 768020
[protected]/sipra.[protected]@gmail.com

IFB Appliances i one of the most iresponsible after sales service providers. their reps are criminals they behave as if they are invincible. I must say the company either has no brains or is managed by fools to give such pathetic service.

It's been more than 48 hrs after we bought 2 microwave ovens separately from one of your retail stores & we still haven't got the demonstration the retailer had promised to be there within 24 hrs of registration.
our registrations numbers are :-
91-[protected]
91-[protected]

Please take an action soon.

Hope IFB makes der product as "ONE MACHINE PER YEAR".der technicians are well known guys, dey are servicing my machine for last two months.IFB compilant registeration is like posting scarps .I think der website is useless one.calling to der costumer care is like usual comic talks.i feel pity on u guys. am so sad for taking a machine.

IFB/Senorita Plus — Leakage in washing machine

Respected Sir,

I have purchase a IFB washing machine in15.11.05 and it is still under extended warranty for two years. In machine, there is some leakage in the washing. Please send your engineer to solve the problem.

Thanking you,


sincerely,

R.S. Rawat
M.No. [protected]

Freind,

Never Buy IFB Products.

I bought a Washing Machine about 7-8 weeks back. After some days it started give problems. Till date i have been able to register only 8 complains as some times i was not able to register complain as my previous complain were pending.

IFB customer care people are not at all helpfull as one person directs you to other person. I have called top person like Mr. Jain On [protected] / Ms. Saloni on [protected] / Ms. Kum, kum on[protected] in Mumbai / Mr. Rohit on [protected] who is in Goa.

Each time one part to other part is changed or refited but in 7- 8 call's the machine is not ok.

Dec last 2008 i buy IFB washing machine. still now its not working . i inform to ifb customer care, not responsing. i use the machine for two times only. that two times also not functioning well. i think ur company product very good. so only i give my preferences to ur machine. u want to take action for this. send ur service man to repair the machine . we need immediate solution.
address: p.udhayakumar
200A natarajapuram south
8TH cross, m.c road
thanjavur

"one customer dissatisfaction also it reduce ur company goodwill"

i purchased ifb washing mission plese arrange demo for mission myadress tvsubbarao snpagraharam 2nlane bapatla guntur andhra mobile [protected]

Dear Sir,

I Purchased one IFB -Front Door, Fully Automatic Washing Machine from Saravan Stores, Shanmugam Road, Tambaram with Bill No.22526/31.12.2009
SRL NO. 52464.

The machine is a fulty one and so far at least 6 times it break down with various issues. I am wasting so much time by calling the local call centre and wasting my time. The machine is under Warranty and i am not happy wth the machine. Recenly the machine is down from last week of Sept10. So far no action has been taken other than sending the sales engineer for two times.

I request you to replace the machine immediately.

It is causing more stress and strain for us due to non availability of the machine. We are having 4 Adults and 2 Children at home. Assume clothes to wash for 6 people in a day.

Every time when the machine breaks down, it will be rectified after a week ( we used to spend several days with follow up and regular calls).

IFB WASHING MACHINE — Defective IFB Washing Machine

Please refer to my earlier mail dt.14th February, 2011. Inspite of our various complaint on different dates mail and copy of communication already sent to Company's local office at Okhla, New Delhi, Regd. Office at Kolkata and Panaji, Goa office, till date the so called INDIA's NO.1 FULLY AUTOMATIC WASHING MACHINE company has not solved / rectified the defects machine has nor company replaced the defective washing machine.

CAN I GET A SOLUTION / REPLACEMENT OF MY IFB WASHIN MACHINE??????????????????????? How long would I hang around?????????? I had submitted my request with a hope to get an early and positive response / justice from your side. Again requesting for the same.

IFB WASHING MACHINE - NO RESPONSE FROM IFB FOR COMPLAINTS
Location: Nanganallur, Chennai-61, Tamil Nadu, India.
AMC FOR 2 YEARS - PAYMENT RECEIVED by the AUTHORISED SIGNITORY K.RAGHURAM ON 29/01/2012 by way of Cheque No.293107 dated 29/1/12 for a sum of Rs.3459/.The machine had the problem of vibrating heavily during wash.The machine was examined &
he said that the SHOCK ABSORBER had become faulty.As this material was not readily available the executive requested me to wait till
Mid March 2012.As there was no response further I had to call the CUSTOMER CARE who said that this executive has resigned his job.
However the sum of Rs.3459/- has been debited from my savings account.
The problem is still persisting, I am now in contact with another representative of IFB Sri.SHARAD ([protected]) who appears to be avoiding us as he is not willing to face us anymore as it is getting delayed very much.Now that it is causing more stress and strain for us due to non availability of the machine.In spite of investing a huge sum on this machine we had to get the clothes washed by the maid servant for which we have to pay them extra.

We brought the washing machine IFB from M/s.Giria's investment corporation from domlur intermediate ring road domlur bangalore -71 on 16th may 2010 the company person give the demo of the washing machine senator dx on 19.05.2010 at about 4 pm in the evening one mr.lawrenace from customer care after the demo we put the clothes for washing, washing machine started coming heavy sounds while running in anticlosewise direction again we launched the complaint to the customer care on 19.05.2010 evening, they replyed that the service man will be sent to our residence to look into this issue, on 20.05.2010 one mr.purushotham has visited our house at 5.30 pm on 20.05.2010 to look the issue and he opened the brand new machine back plate and saw the sound his coming from which part, then he removed the belt also and then he said their is the problem in the pully and motor which was rubbing very sharply outside the drum. we had demanded to replace the machine to the service dept and at the same time we complained to the dealers also to replace the machine, service care people says they wants to repair the machine, in turn we informed the dealer this is the status, dealer told us not to allow for the service since it is new machine, it has to be replaced by new now. we have to wait to the dealer, dealer has assured us that the replacement will be given . today IFB Washing machine are coming to the market in such a bad conditions.

manager Customer Service,
IFB.
Sir, I hereby bring to your kind information that my washing machine IFB Executive Plus was not working. I have registered my complaint
in a dealers note, and also called so many times. so far no service person visited my house...If contacted the answer was not proper and actionable he was postponing the date (Tomrrow today, this afternoon).
washing machine was brought for our use and now it is useless. kindly service it or take back the manchine at any cost.
.
email.[protected]@gmail.com
61, Balaji Nagar, Industrsial estate Post Pudukkottai mob; [protected]
youra worried customer
C. Joseph Leo

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Confirmation code

IFB Digital — Refer Comp No 3175037

Please refer to the Complaint No: 3175037 dt 24th June 09.

I regret with total displeasure that unfortunately I bought a IFB washing machine. My Washing machine Digital Make is not working for last 16 days and till now this machine is not attended.What should I do, shall I proceed with Consumer Court.

I paid Rs.4000/- towards Drum about 4 Months back after the machine was down for over 25 days and also I paid an AMC of Rs.1888 from 4.5.09 to 3.5 10 & Reciept No: 14044 and since then this machine is giving consistent problem.

Your Service guys who ever have visited our home we felt that none of them are competent enough to attend the machine, nor they have any clue of how to resolve the problem.

My Washing machine had been giving the consisitent problem from the day the Drum was changed and its from then onwards this problem is occuring at regular interval, still the problem is going on.Till when ?????? Our machine is not a training m/c for your Service guys.

To my surprise when I called you local office they were very reluctant to give the Service Manager no, but somehow I got Mr Joseph Mampilly and when I spoke to him he was not even aware of this Complaint which was pending for last 12 days. Then he said he will revert the reason that the complaint is attended by Agency, which never happened.
Again I called Mr Joseph Mampilly on 6th Julu he again replied he will revert but never called back.
.
I still don"t understand how come a Service Manager is not aware of complaints which are pending for 16 days & above, dont you have any process of monitoring pending complaints.

How come an international repute firm like IFB is giving such a substandard Service to Customers.

We want the machine to be functioning by 10th July 09 and also we want the due compensation for the damages done else I will be constrained to intiate Legal proceedings & will publish our IFB experience to Media & Press


Regards,
Abey Varkey
356G, RECCAA Enclave,
Padamugal, Kakkanad,
Cochin -25
Mob:[protected]

IFB Wasing Maschine 7 KG Digital — Service Representative not attending the complaint

I have purchased a 7 kg Digital Wasing Machine in Mumbai. The quality of the after sales service is very poor. I had registered a Ticket for a problem, the ticket number registered with IFB is 3323520. But even after 36 Hours of the ticket no one from the service side turned up to resolve the problem. However when contacted the Manager Mr. Ramesh he gave me an assuarance that the call will be resolved on the same day, the service representative will get upto you with in 1 hour however no one turned up. Every interaction with IFB is a poor and dissatifying experience in case of after sales service. So i would not recomment to go for an IFB Wasing machine as after paying a several thousand rupees you purchase headache for your ownself.

IFB Digital — COMPLAINT ON NON SERVICE OF IFB WASHING MACHINE

I HAD LODUMBERGED A COMPLAINT ON 28TH AUGUST 2009 AT 11AM BEARING NUMBER-3426355 AT IFB HELPLINE[protected].I WAS TOLD THAT IN 24 HOURS I WILL RECEIVE A CALL ON SERVICING.AS OF 31ST AUGUST 2009, 14-45 HOURS THERE IS NO SERVICE CALL EVEN AFTER REMINDER TO THE SAME NUMBER.
I CONSIDER IFB SERVICES AS DISAPPOINTING CALLING FOR ACTION AGAINST THE COMPANY.

IFB Digital 7 kg washing machine — BODY GOT RUSTING

I HAD ALREADY LODGE COMPLAINTS NEARLY ON 27/02/2010, AND 19/03/2010 FOR REPLACE THE RUSTED FRONT PANEL OF MY DIGITAL 7 KG WASHING MACHINE UNDER WARRANTY PERIOD. BUT STILL TODAY COMPANY IS NOT RESOLVE MY COMPLAINT OR NOT REPLYING OR RESPONDING.

THANKING YOU

BHARAT PATEL
MOBILE NO. [protected]

IFB DIGITAL 7KG — FAILURE SERVICE UNDER AMC

We already booked the complaint through your call centre.
we booked the complaint on[protected]. Our complaint no is
4912923.Our product serial no:[protected].Our machine is under Annual Maintanence Contract. Our machine AMC is valid up to[protected].Our Amc Invoice No :41670 dated
[protected].We are daily contacting 10 times to the IFB local service centre and IFB service agent,but no body is responding till date.we do not expect such a very poor response from the international company like IFB.If the same thing is continuing tomorrow,we have no other option to go to consumer court.

IFB Washing Machine ELENA — Poor response from Service Centre

I had registered a complaint of my washin machine almost 3 months back. Ticket no. 921 was given to me with the assurance that the mechanic shall visit my house soon. Unfortunately even after 3 months period there has not been any body who could see the machine. I registered a complaint on website and I was given a ticket no. 2591975 with an assuranc that the complaint shall be attended. It has been a month after that. On contacting the Local Service centre I was shocked to hear that the old comlaints records are not available due to shifting of the service centre. On 09.02.2009 a fresh complaint was registered with number 938 but till date no body has come to check the machine.
It is regretful that such a company has so poor after sale service.
Please do the needful immediately otherwise I shall have to approach consumer court.

Sunil Khajuria
Mob. no. [protected]
579/5A Colonel Colony
Opposite Airport
Jammu.

IFB Washing Machine (Elena) — Poor Service

I have purchased this washing machine on 11/03/08. It stopped working around Nov 2008. Since then many phone calls have been made to the service person and the shop from where it was purchased but no action has been taken yet.

Would be really obliged if this machine could be repaired at the earliest.

Thanks

Dr Sushil Sharma
Village Satoli
P.O. Peora
Dist Nainital
U.K. 263138

Mob [protected]

IFB Washing Machine ELENA — very poor amc service

I made complaint over phone at bhatinda center but they did'nt responded me as the machine is not working from last four days and now they are not picking up my phone.I got my amc done in nov 08. Iam very much fed up from the amc services.Kindly do me a favour and help me out so that i can avail amc services.




Thank you
Vikramjit Singh

ifb, elena — poor response on AMC

Dear Sirs,
I am in deep pains to say that IFB after sailing the product to consumer is least interested to provide services to the consumer. I have purchased IFB Elena washing machine and the AMC was done on 09.01.09 vide AMC NO. 178765. The machine developed some fault and the matter was reported to your service center on 20.05.09 the complaint number provide was 3048293. Since no one turn up to attend the fault the complaint was again lodged with service center and with your local office telephone no [protected], they further provided another number ie [protected], [protected] but despite so many reminders and request the matter is still pending. I shall be forced to go to Honorable court or Consumer forum for redressal of my complaint. This is the last notice to you if the complaint is not attended within 24 hours I will left with no option but to take necessary legal action against IFB

IFB — Poor response from Service centre

My wahing machine got complaint for more than one and half months.But it is not rectified yet.I contacted all possible availibilities.But I have to say very lazy response from their part.

IFB WASHING MACHINE — smokes out from the machine

the machine is smoking out at the back side of the machine

our washing machine is of
model no . ifb senator 6kg
due to some smoke problem it breaks down

IFB / Washing M/c — Smoke out of motor

Smoke came out of motor. Comlaint raised on 23rd March. Constantly following up with call center as well as franchises in Gurgaon. After various follow up, service people truned up last night and changed motor with another faulty motor and it was eye wash only. Mr Joshi's number ([protected]) is not reachable. Mr Jagat Chand's number ([protected])was going unaswered last evening but he picked it up at around 10pm.

we are suffering since last 8 days without any fix to the problem. Seems IFB is planning to go out of business soon if they contiune to provide such a poor service to customers.

IFB LTD — Washine Machine Sanorita DX

I HAVE PURCHASED WASHINE MACHINE DURING DIWALI. IN THE MONTH OF JANUARY WE HAVE NOTICED PROBLEM AND ON JANUARY 24, 2009 I LODGED COMPALAIN THROUGH TOLL FREE NO. AND I HAVE BEEN ASSURED THE SERVICE ENGINEER WILL COME ON 27TH. BUT TILL 30TH NO ENGINEER VISITED. ON 31ST I AGAIN CALLED UP TOLL FREE NO. AND AGAIN I WAS ASSURED THE SAME DAY ENGINEER WILL COME AND SOLVED THE PROBLEM. BUT SAME DAY NO ENGINEER VISITED AND AFTER TWO DAYS ENGINEER CAME AND COULD NOT SOLVE THE PROBLEM. HE PROMISED TO COME WITH REQUIRED SPARE NEXT DAY.HOWEVER, WE WAITED FOR TWO DAYS AND AGAIN COMPLAIMED TO TOLL FREE NO. BUT INSTEAD OF RECTIFYING MISTAKE I WAS SURPRISED TO SEE THE COMPLAIN WAS CLOSED BY ENGINEER. AGAIN ON 7TH FEBRUARY I LODGE COMPLAIN BUT TILL DATE CALLING UP INCHARGE OF IFB SEVERAL TIMES BUT WITH NO PROGRESS.

I AM SURPRISED WITH THE ATTITUDE OF IFB. IN THE PRESENT CIRCUMSTANCES HOW PATHETIC BEHAVIOUR OF IFB OFFICIAL LEADS TO UNREST AND WHO WILL GOING TO PURCHASE THEIR PRODUCT.

IFB Industries Ltd- Washing Machine Senorita Dx — Machine not repaired during Extended warranty period

I have purchased Sonarita DX washing machine of IFB on 15/08/2008 from Ashoka Trading Co vide invoice no-2438 and also paid for extended warranty scheme vide no-ext/Goa/02332 till 14/08/2012. Ihave lodged complint on 07/09/2010 vide 5061905 for repair of Door lock and the machine is not sucking water resulting non washing properly.After much followup they visited on 9th sept and said shall do with in 2-3 days.Then they vanished and after again i called up they visited did some repair and said some parts to be replaced.Till today no body has visited no replaced any parts.This is the service condition of one of the Indias most repuated Brand.Pls repair or replace the machine as it is under warranty.

Regards.

Shankar Padhy.
H.no-256, Sector -17
Faridabad.
[protected]
Email-shankar [protected]@yahoo.com

IFB Washing machine (Executive Plus) — Pathetic Service

Complaint No 3323494, dated 31st July.

My product is under AMC.

The service agreement for IFB is 24 hrs.

I have been behind these people for so many days, but to no avail.

I have also spoken to Ms Monika (Service head, Delhi) and Mr Gupta, franchisee head.

But till date i have not received any one from them.

The company claims that a person visited my house on 4th Aug, even if i agree to it, i wish to know whether he was supposed to call me or not before coming to my place. If yes, did he call me?

Please suggest what should be done about it.

IFB is not a company to be trusted for any of its products

complaint not attend properly