[Resolved]  IFB Washing Machine — spare parts

Hi, I would like to know the price of 'Motor Speed Control unit' [Common]..

Part Code: [protected]
Sap Code: FL221ECMCU020

Washing Machine -IFB Executive-Front Loading — Drum very noisy. May need balancing

This machime Sl. No.040223 bought in July 1998 has given good service but lately makes a great deal of noise when spinning and the vibration makes it move (on our smooth tiled floor.
The drum bearings and balance may require attention.
Please e-mail us the phone no. of your service station in Chembur, Mumbai.
Thanks for your reply

IFB WASHING MACHINE — change of parts

its has already been 2 weeks since i am calling the appointed agency ie rachna agencies for the replacement of tumbler in my washing machine but no one is over there to attend it.dont know what to do kindly advice.
thanking you
mazhar malak

The same irritating customer care by IFB, they don't give the price of the spares, they don't give the spares, they don't give the address of their distribution office. They send people to loot. I doubt whether is there any sense in buying IFB.

Sorry for the long story but worth reading if you are going to buy IFB. This is on both the Speed Control Board & Soinoid valve on 2 nos of Senorita Plus purchased within a span of 2 yrs. You might be thinking I am a fool to do so. But I learnt the lesson the hard way.

Firstly I had a problem with the solinoid valve. Service engineer attended within a week to see what happened. He said that Solinoid valve(The automative valve for the water inlet) needs replacement. To my surprise this happened within months after the warranty(I am surprised because exactly the same problem I encountered with another machine of the same model in my uncles house). They say he valve the service charge togather would cost you around Rs. 800(This happened more than 1.5 yrs ago, sorry if the price is wrong). However he said he will bring the part and fix it. The service engineer never turned up even after many call to him or his manager(I struggled a lot to get this phone number). Finally when I contated the manager, he said that there is no stock. This went on for 5~6 weeks and always the same reply.

After waiting for so long, as the valve was normally open and it not closing automatically, I was using the water connection by ensuring the water supply manually. This was working and one day I noticed a spark with some noice and the machine stopped.

I registed another complain in addition to my existing one to attend to this. This time the service engineer took few weeks but came back with the solinoid valve. However he told that the Speed control board is now burnt and needs replacement and it costs me Rs. 1600+service charges. I was really frustrated and asked him to leave my machine as is and go.

I am a mechanical engineer by profession. I did some study with the help of my friends and leart that one relay is burnt aling with small amount of the track on the speed control circuid board. At the end Lot of Hard work to investigate the problem it costed me Rs.25 + the soldering charges(I gave 100/- as he did a good job on the damaged track).

I know every one can not do the hardwork I did, but everyone can easily understand the difference between Rs. 25 & Rs. 1600/-.

I wish all the good luck to those who by anything from IFB.

IFB Washing machine/Elite 5 kg — Machine not working even after changing motor

I made complaint to IFB call centre on March 14, 2010 for my washing machine/ELITE 5 kg which was not drying clothes. It was attended next day and person informed that motor has to be replaced. He changed the motor today and I also got one year AMC done and paid all together a whopping Rs 6643/- (Rs 4216/- for motor) for both. But the same problem still persists. Machine is not drying the clothes even now and one more problem has been added after this motor replacement that it has started making mysterious noise. This mechanic came form SURYA ELECTRONICS (An authorized IFB service provider). Now I sincerely doubt whether that person caught the fault at all or just unnecessarily changed my motor which has costed me so huge. Motor might have been ok and there might have been some other fault. I am trying SURYA 's telephone number but no number seems to work; whether it is a landline or a mobile.

I feel helpless and disgusted and dont know what to do so that problem is solved without any further agony to me

Vimal Garg

hello to all IFB sufferers,
i am also one of the IFB victims from Mumbai.
i own wash machine sinorita since 3 years. and from month one the machine started giving trouble.though the machine was under annual maintainance contract for two years; some major parts had be replaced quiet a couple of times. For the third year i declined the fruitless and pathetic AMC offer.
my grief is same as others. IFB"S SERVICE AND THEIR POOR PRODUCT. its pathetic. while lodging complaint once out of other numerous times i had also heard an excuse in rude and blunt tone at 3 pm that "i am having lunch, call later". After which the call went unanswered over and over again.This is a kind of profeciency IFB has while handling the complaints.
i feel as troubled consumers we must flood the IFB email box with our complaints as well. i have no clue if any IFB personnel is sorting these complaints at https://www.consumercomplaints.in
My advice would be get rid of this self-bought trouble named IFB wash machine somehow, and switch over to another brand with a good service. unless their sales get affetcted company is not going to wake up.
best luck and happy washing.
vrishali

IFB Model Executive plus — big noise while spin

I had registered a complaint on the 22nd of March re;my IFB Executive Plus making huge noise while spinnins going on. I have been calling the toll free # everyday since no one had attentd to my complaint.Every time i was told someone would come within 24 hrs. Till to day i am still complaining&no one has yet attended to my complaint. this is very frustrating & annoying.i even spoke to the service center manager mr.arris as i was told but so far no action has been taken. i hv also taken a AMCafter my first complaint which was on11.3.2010.i haveen your customer for the last 17 years. hope some one will take notice of this complaint.
vasanti surendranath.

IFB WASHING MACHINE — no replacement of required spare part

I put in a complaint about a bad noise in my machine and the mechanic came on Thurs 15th April. He promised to come the next day with the required spare part .

Today is Monday the 19th and I am still waiting after having made 2 more complaints. I finally got the phone nbr of the Vadapalani office(Chennai) and spoke to a Ms Radhika who promised to get back asap.

At 10.30 a Mr Velu called me back(The first return call from IFB) and gave me a long story about how the part has to come from Goa!! Finally after I had shouted a lot , I got another number of a Mr Saravanan who has now said someone will come by 3pm. All this has happened because I yelled and screamed over the phone at various people and who knows if someone will really come? In my 65 years, I have not had to do so much yelling. Tell me what exactly you mean by CUSTOMER CARE?

I am unable to get a service station in Assam. When I called up the IFB consuler helpline they gave me two disfunctional numbers. They never had one for Guwahati. They gave one for Dibrugarh and they gave me a another mobile number for their office in Kolkata. The mobile never worked. Why sell when you can't service???!!!

Infact I have always had problem in Hyderabad AP as well. They never return the So called worn out part and claim damadges worth half the cost of the machine.

Disgusting company this IFB!!

what is the price of motor speed control unit?My washing machine is IFB Senorita plus.

IFB WASHING MACHINE DIGITAL — INDIFFERENT ATTITUDE OF IFB CENTER

The service rendered by the organisation is not upto the mark,it is seen that the complaints are never attented and the couldent careless attitude has become dominent with this organisation.The after sales and service deparment seems to have persons recurted to only haress and drive customers away from repurchase or recommemding this organisation.
The senior managers exsit only on papers for they are NEVER AVAILABLE THE MOBILES ARE SWITCHED OFF and landlines GOD BLESS .
TO CUT SHORT HITLER WOULD HAVE BEEN PROUD TO HAVE THE PERSONS IN THE SERVICE DEPARMENT IN HIS TEAM

IFB AW60-8061 — Board has to be changed

I, S. John Address: 14, Periyathambi Street, Royapuram, Chennai - 600013 Bought IFB AW60-8061 on24.6.2009. Complaint No.:5080042 date 10.9.2010

I have been detailed by the Coustemer care the board has to be changed.
so far the board has not been changed.

Phone No.:[protected] Mobile [protected]
e-mail:[protected]@yahoo.com

Please look into the matter.
S. John

IFB WASHING MACHINE DIGITAL — Non compliance of complaint noted on 29/09/2010 video No.:- 5178072

I had purchased IFB Front loaded Digital- 7Kg. washing machine on 02/01/2008 from Reliance Retail Ltd. Ahmedabad, Gujarat. Its article code is Fan Code:[protected].

I have extended warranty of the said Washing Machine from 02/01/2010 to 01/01/2012 vide card Sr.No.13318.
My genuine complain is non locking of door. I had complained to your call centre on 29/09/2010 vide complain no:5178072. Call centre had given promise to attend complain within 24 hrs.

After several reminders & follow up to call centre, a technician Mr. Desai from Vaibhav Electronics had attended on 06/10/2010 & Found door switch is to be replaced. He promised to change as early as possible. I waited for two to three days & again remind to call centre team leader. He replied that he had put urgent massage.

I would like to explain with great sorrow that not a single time the number 30002153, 30005412/13 & [protected], given by call centre, was responding. Personally my son had visited three times at Vaibhav Electronics, for non-compliance of complain. They have referred IFB Service centre, Ahmedabad. Personally my son had visited the same. Also, on Phone no: 30189467, I had talked with Girishbhai of IFB Service centre, Ahmedabad on 13/10/2010. He, after confirmation with his service Executive- Yogita Madam, promised me that the technician had already been allotted the task to solve your complain today only. Technician Shri Gulab Jaishwal had visited my home & said that he belongs to different agency & for spare it will take three- four more days. I again dialed to Girishbhai & mention the details then he turned his stand that he had not given promise to change the pants.

Sir, till writing this I have no solution. Daily I have to pay Rs.50/- for washing the clothes. In addition we feel great harassment. Why I should not file legal suit against your company for harassment?
Hoping for your immediate action for compliance of complain & compensation.



(M.M.BHAVSAR)

Copy forwarded:
(1) Gujarat Grahak Suraksha Mandal, Tirth Raj Complex, Ahmedabad GPO, Ahmedabad-380006

(2) Regd. Office: IBF Industrial limited, Maker Chamber IV, 9 th Floor,222 Nariman Point, Mumbai:400 021

IFB WASHING MACHINE — DEVELOP CRACKS IN

Dear sir,
I purchased 1no washing machine(IFB) FROM R.K.ELECTRONICS,govindpuri,new delhi.Only after 10 months I found cracks develops on upper panel of washing machine I contacted customer care but they refused to replace that part or demand Rs 1200/- for replacement of that part but I explained her that this washing machine is under warranty or it is because of manufacturing defect but they are not listening my problem.Now I request seniors of company to intervene in this matter solve my problem as early as possible.details of machine &cont no given below :-
Name - Ashish Bulani
mobile no - [protected]
model of machine - Elena Dx

I am using IFB Elena which is found to be not working because the drum is broken.

I managed to remove the shaft without any damage, but have to weld the shaft with the Drum's Back plate.

Before taking up that job i thought of knowing if any one has a readymade solution for this...

Please Call me [protected] or mail me [protected]@gmail.com regarding this..

Thank you in advance!

with regards,
Srinivasan

i totally agree with u.The people are the same.Radhika, Saravanan, Velu etcc.they have made me go mad.I have been yelling, begging, crying to them for the past 20 days but in vain.they have not yet turned up.
V

IFB SENORITAPLUS — PERSON DID NOT ATTEND FURTHER

ON MONDAY 15/10/10 PERSON FROM ATTENDED MY WASHING MACHINE, HE TOLD THAT SPIN MOTOR AND RUBBER SLEVE HAS TO BE CHANGED,BUT AFTER THAT HE SAYS HE WILL ATTEND TILL NOW DIDNT TURN UP BUT EVRY DAY THEY SAY WE WILL CUM TODAY AND NOT RESPONDING TO CALLS

pl call me i am ifb custumer my mobile no [protected]

pl call [protected]