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[Resolved]  IFB Washing Machine — AWFUL CUSTOMER CARE SERVICE

From: [protected]@hotmail.com
To: [protected]@ifbglobal.com
Subject: PENDING COMPLAINT
Date: Tue, 3 Feb 2009 09:41:08 +0530

To

The Sales Manager
IFB Home Appliances, India

The Head of Customer Care
IFB Home Appliances, India


Please refer to my earlier complaints

I bought one of your top end washing machine model (IFB washing Machine 6 kg Digital) Ser No 014540 in Nov 09 from Jaisalmer in Rajasthan.

I was not given the user manual and warranty card when I bought the machine and was assured that it will be given. I reported the matter then but to date nothing has happened. I am sure you can print one and despatch it to my mailing address.

I am still awaiting the documentation of my three year warranty card to reach me. Its now been two months.

I was assured a Luminarc Dinner Set as a free gift but now I am told that the same is not available and I have to pick up a Maharaja Whiteline Food Processor (which I already have at home).

I am an Army officer and being deployed do not have the time to chase the matter. It also sends a very bad picture of the customer care service backup.

I am sure someone senior and responsible enough takes notice else I will be forced to raise this issue through my organisational channels.


Regards

Antony
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  13 CommentsShareTweet

Comments

I made complaint of front loading washing machine 15 day back through mail to [protected]@ifbglobal.com as there site for complaints is not working which I had been checking regularly. Their Help Care no. was contacted after lots of efforts and the response I got is horrible and fantastic. It seems to me that their after sales service is fraud. To-day there ad. is comparing IFB with the BMW which is in reality is bigger fraud. They seems to be behabing in a dada-giri manner. Is this the IFB.
I made a complaint of front loading washing machine 15 days back through mail to [protected]@ifbglobal.com as there site for complaints is not working which I had been checking regularly. Their Help Care no. was contacted after lots of efforts and the response I got is horrible and fantastic. It seems to me that their after sales service is fraud. To-day there ad. is comparing IFB with the BMW which is in reality is bigger fraud. They seems to be behabing in a dada-giri manner. Is this the IFB.
There should be some via media of the industry itself not the Consumer Cells of govt.
Ticket no -3166475 . ur representative did not attend the complain of microwave.Advise him to attend on priorty
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IFB Pathetic Service Backup — Worst Service Back Up by IFB

I WANT TO ASSURE ANY PERSONNEL BUYING IFB WASHING BE READY FOR A LIFE LONG HORROR ORDEAL IF BY ANY CHANCE YOUR MACHINE REQUIRES ANY MAINTAINCES OR DEVELOPS ANY FAULT. ONE OF THE MOST PATHETIC PROFESSIONAL ATTITUDE OF ITS SERVICE PERSONNEL AND IN SPITE OF REGISTERING A COMPLAIN ON 20 JULY 2009 AS COMPLAIN NO 3277500 ON THEIR TOLL FREE NO[protected] THE IFB SERVICE PERSONNEL VISITED TWICE BUT COULD SOLVE THE PROBLEM DUE TO NON AVAILABILITY OF SPARE TILL 28TH JULY 2009 ( A SMALL PLASTIC HINGE WHICH CONNECTS FRONT LOADING DOOR TO MAIN BODY ) SO U CAN IMAGINE CONSUMER PLIGHT. I HAD MADE AROUND 30-40 CALLS TO STARTING FROM (AS PER HIEARCHERY CHAIN )

A) MR KRISHNA MADUKAR – AREA TECHNICIANS IN DELHI
B) ANIKTA
C0 MR MILAN CHANDELO
D) MR MIHIR KASHYAP I/C - DELHI AREA OPERATIONS
EVEN IN CALL CENTRE MR DEBASHSIS / MR JASBIR ALL TO NO AVAIL OR RESPITE
IF ANY PERSONNEL WANT TO BUY A IFB PLEASE CONTACT ME ON MY E MAIL BECAUSE IT IS NOT WORTH IF ONE HAS TO PUT SO MUCH EFFORTS AND UNDERGO SO MUCH PAIN IN LIASIONING WITH IFB REPS. THAT ALL IS FINE THE BIGGEST PROBLEM IS THAT THE REPS WHEN THEY KNOW THAT U R SPEAKING ABT THE PROBLEM WHICH THEY ARE UNABLE TO SOLVE THEY DISCONNECT THE PHONE WHICH IS REALLY SAD PART OF THE WHOLE ISSUE. ONE CAN IMAGINE SUCH FANTASTIC PROFESSIONAL SERVICE BACKUP BEING PROVIDED BY IFB IN HEART OF NATIONAL CAPTIAL NEW DELHI, SO ONE CAN IMAGINE THEIR PROFESSIONAL SERVICE BACKUP IN INTERIOR PARTS OF INDIA. JJUST NOT WORTH IT TO BUY IFB.
not attend my earlier coomplaints
I had lodged a complaint with M/s Mehta Enterprises, regarding my Washing Machine (IFB-Senorita Plus)on 16th April-2010 at @ 215 pm. I was assured that the service engineer would attend the call on 17th April 2010 between 1pm to 3pm. So, I cancelled my prior appointments just to ensure that I am available at home when the service engineers arrive so that their time and effort does not go waste. But to my surpise, they did not arrive.
The service engineer called me and informed his inability to come at the promised time due to some issue of his attending a meeting. So I called up the service centre of Mehta enterprises at THANE- on the ph.no.[protected] on 17th Apr-2010 at @ 3.55pm. After hearing 8-10 rings the phone was answered by a lady. When I inquired from her about my call history and on what date and time did I lodge the complaint with them, to my surprise, she was not having any details of the complaint. It is SURPRISING to note that they donot have a history of the complaints received and the answers given to customers over phone are 'RIDICULOUS' and 'STUPID' to the extent that 'I was on leave and someone else might have attended your call, hence I am unable to give the details of the nature of complaint logged by you.'
There is absolutely no system in place at all. Moreover, she was giving me the field engineer's cell number so that I would directly speak to him. If this be the case, then what for are the office staff for? If the call is taken by the office staff, then is not their duty to answer the queries regarding the call? What purpose is served by giving the service engineers cell no.? When I denied taking the service engineers cell no. and demanded that she shoud just give me the date and time when my complaint was received and the service date assured by them. I was given an assurance by the lady that she will revert to me in few minutes, but she did not revert back. So, after @ 20 mins, I called up again at 4.15 pm. Again the same reply that she will revert back in few minutes. Now it is 5.35 pm. Almost 95 minutes have gone by and I am yet to recieve the so callled "Reply' from Ms/ Mehta Enterprises' Office.
It is disgusting to know that this is the level of improtance given to the customers valuable time.
THE OFFICE STAFF IS ABSOLUTELY USELESS AND GOOD FOR NOTHING, to put it mildly.
It's a pity that a brandname like IFB is in the hands of such incompetent people, which is bringing disrepute to the company.
IF you are thinking to purchase any IFB Producr please think 1000 times before u purchase the product.

Here the After Sales service is just worst, employees dont know how to talk with the customers,
they dont know anything regarding their product, their Authorities are useless.

Only they want to make money through servicing their products every now & than, the best way to make money they have come with is their "AMC Plan" ( Bull ).

Dont dare to Buy any of IFB.

Amit Sahni.
Dear Sir

My name is M.Sundara rajan cell no is [protected].

Past three months my washing machine is not working. My complaint number is 4720279
Every day i have the call to customer care .But it is 100% waste. My machine is in under warranty period
And i have 4.5 years Amc also. We are upset in this matter call center people don’t give any support. They are simply cheating me - transfer the call to the senior officer but nobody pickup the call. Kindly solve my machine problem Or Return back my machine and give the money back -with interest have to report [protected] But no use. and [protected] that is also no use This numbers are given by the call center people. I don’t know the IFB is working or closed. After one week i will return back the machine to Vasanth and co Thamparam .After 15 days i will take the support from consumer court
Our IFB washing machine has not worked for more than 2 months continuously (we use it only 10 days a month). The service staff only want to make money on the side. They do not honor the warranty, & even complaining to higher authority at IFB is useless. Basically a fraud company that shall soon close down.
Sir,

I am one of your customers who bought IFB washing machine of 5-kg Elena model in 2008.
I bought it from Bhilai Radio house, civic centre, Bhilai. (c.g.)-490001. Few back It gave trouble by leaking water from the bottom. I gave complaint to the shop. After two days your service person came & chacked. He informed us that the door rubber to be changed. Then we replaced the rubber & door also with the total cost around 2000. When it was running without load no water came out. Next day when we put clothes & start the machine again the water started leaking. Then again we gave compalint to the shop. There we talked to your service man Mr.Nasir Khan. His talking & response style made us very much annoyed. Right now machine is under leaking condition. nobody has not yet come. kindly enable us to rectify the problem & help us to free us from the service of such persons.
Thank you

regards,
JT Dasan, Sr. Manager
(Bhilai Steel Plant)
503, Madhurisha height,
Risali, Bhilai.
M[protected]
e-mail : [protected]@gmail.com ; [protected]@sail-bhilaisteel.com
i am buddha dev sharma, 11 nalapani road, chug colony, dehradun-248001, after changing my heater my machine is roaring now. i called before but i got no responce. my id is 3638603. mob. no. [protected]. email: [protected]@gmail.com
i have given before.

I Have taken IFB washing machine

i Have taken IFB WASHING MACHINE so not yet its Installed

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    IFB Industries
    Customer Care Service
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