[Resolved]  IFB Washing Machine — Service persons not attending

Dear Sir,

I purchased IFB Washing Machine in the year Jan 2008. Suddenly Machine was not functioning on 24.2.11. I informed over phone. They attended immediately. They told that Pumbing part is damaged. When I enquired that with in four years how it will be? They told that this problem is common in this type IFB Washing Machine. The cost of the part is nearly Rs.2000/- they told. If you are joining in Annual Service scheme you have to pay Rs.2000/- but you need not pay for the damaged part that will be given freely. I too payed Rs.2000/- to that person. We are in urgency. We believed your prestigious company. My cell no.[protected]. My email [protected]@yahoo.com. I am not doubting anybody but I am not that much happy. IFB means we need not face any problem in the machine that feeling should not be disturbed.
Expecting your valuable reply.
Thanks

I have an IFB washing machine which is under AMC and the technician are very poort they dont even know to fix the board issue. Below is my complain, outstation people do not go for IFB worst service.


We have an IFB washing machine and raised a complaint stating the machine was not functioning Weeks back. The machine is under the AMC currently and the technician took one week to come to rectify it, but when we lodged a complaint they said in 48 hrs. When we enquired they said outstation will not be done in 48 hrs, fine we can wait upto on more day. Waiting for 1 week to repair one issue is pathetic.



After one week the technician changed some parts and the next day the machine did not work the next day itself. The technician did not even the check the functioning also, is this the service you do. We lodged a complaintregarding this and till now they did not attend the fault. Now they say the board is fault, they changed that part and now its fault.



Need an explanation on this. The problem has to be rectified immediately its worst to wait for 10 days to get it resolved. If outstation is the reason why you sell machines to outstation people sell within the city itself. What is purpose in having an AMC.



Worst

IFB / Automatic Washing Machine — not working , too much noise, no maintenance

Its been some years that we have this machine, since purchase it used to make some noise but not as much as to disturb the neighbourhood and our entire family. Plus since two years we have been making complaints to the service center but to no avail. After spending so much money a person expects some service and maintenance even without asking. So many years after the warrant we have been paying for the service as well until year before last when they stopped their support after repeated calls. No phone no.s operate and no connection. Can you help us do something, else can you help us sell this junk. Its kind of not too much used but when not working at all I'll call it a white piece of junk.

DEAR SIR
I JUST WANT TO SAY THAT MY WASHING MASHINE IS NOT RADY TO USE BECOZ OF YOUR PERSONS.
I RQUSTED THEM MANY TIMES BT THEY ARE NOT BECOME SERIOUS TO TAKE ANY POSSITIVE ACTION SO DO FAST
NAITHER I WILL TAKE THE ACTION FOR IFB

I am residing in Chennai, I bought IFB washing machine during February 2009 at Karaikal, Pondicherry State and I moved to Chennai. In 2 years more than 10 times I complained, very poor service from IFB. Now during November 2010 I complained about the front panel, they replaced it and again it is broken. despite several complaints no proper response from IFB, now my guarantee period expired. Very very poor service from IFB.

IFB FINANCE — Non payment of Principal and interest

We had deposited Rs 5000.00(FDR LC/C/98/92298,8/8/99) and Rs 10000.00(FDR LC/C/98/92466,27/7/99). Sent all the papers but received no money. Please do the needful.

Chinmay Basu
Mukti Basu

IFB Washing Machine — CAUGHT FIRE

My experiment with IFB washing machine began when I purchased it eight years ago. Every thing was smooth till one day when suddenly it caught fire and a major disaster was averted in the nick of time. But for the alertness of our neighbour, our house could have been in flames. We had the great difficulty in putting out the fire.



Today the washing machine is lying in rubble, quite unattended. I have been having your service contract for almost eight years. You technician did finally come and gave us some false promises and hopes. He assured me to repair it, but I was totally unconvinced, how can I use the same machine which can catch fire any moment. My wife shudders when she looks at the machine. Children in the neighbourhood are in the state of shock.



What I want from IFB is the replacement of the machine, because we have completely lost the confidence with the machine that went in flames. I have taken the pictures of the machine and if I receive no response from IFB, I am thinking of going to the press with all the details.



This is a poor advertisement for IFB. After paying so much for service contract, I have received a shoddy treatment from IFB. I am harassed and disillusioned. My old parents do not know what to do with dirty clothes. IFB boasts of good service network and a whopping sale, but has it ever thought about customer satisfaction? Do you want your customers to use the machine that may turn into a fire ball.



I look forward quick response.



Yours truly,



Prof. Krushnadas Pujara

Sector-2 G-104, Sun city

S.P.Ring Road, Bopal

Ahmedabad.

[protected],[protected]

i purchased one EXECUTIVE PLUS model during 2000 and it is very much helpful for us to serve best after 10 years we have some problem of shocking and heater problem.i lodged a complaint with ur service agent in MADURAI on the 1st week of jan 2011 then irecd one service personnel and advised by him i am waiting for some spares so far after made several request with them i am not able to treat properly with the service pl adv me.MUNIYANDI [protected]/[protected]

I have purchased IFB washing machine modal SANORITA DX front loaded in 2008 its fornt weight is broken when it running. I complaint about it in customer care no [protected]/[protected] but there is no front weight available at urban home appliances care in Sant Nagar, Delhi. My machine makes noise while running and the service personal are not able to solve the problem. Please available it urgently.

Contact No. [protected] Rohini Delhi

VERY CASUAL ATTITUDE TOWARDS THE CUSTOMERS . NOT AT ALL TOLERABLE.

i want purchased New AMC 2011. please contact
my mobile no. [protected]
Sanjay Kr. Johari
Lucknow

dear all

i am a new consumer who has got bugged with IFB service

regards
dinesh

My ifb washing machine is under repair from the past 1year 6month, i complained that machine getting too much noice, water inlet or out let pipe get damaged, few days digital board was not work but now total meachine got shut down,
i complained about my meachine many times to trichy & chennai[protected] simply they pickup the call & saying with in 24hrs my service man will be there like that they saying but nothing happens for past 6month, while the company was give the meachine to us on that time they will say this & that but after we got the machine that's it,
This is my last request from me after this i will go in my way by law & order i will put a case is the thing going to happen.
Complaint from
Mrs kasthuri
w/o k.manivannan,
26th Gandhipuram (st),
2nd Floor EB office backside,
Karur-639001
TamilNadu
[protected]

My ifb washing machine is under repair from the past 1year 6month, i complained that machine getting too much noice, water inlet or out let pipe get damaged, few days digital board was not work but now total meachine got shut down,
i complained about my meachine many times to trichy & chennai[protected] simply they pickup the call & saying with in 24hrs my service man will be there like that they saying but nothing happens for past 6month, while the company was give the meachine to us on that time they will say this & that but after we got the machine that's it,
This is my last request from me after this i will go in my way by law & order i will put a case is the thing going to happen.
Complaint from
Mrs kasthuri
w/o k.manivannan,
26th Gandhipuram (st),
2nd Floor EB office backside,
Karur-639001
TamilNadu
[protected]

My ifb washing machine is under repair from the past 1year 6month, i complained that machine getting too much noice, water inlet or out let pipe get damaged, few days digital board was not work but now total meachine got shut down,
i complained about my meachine many times to trichy & chennai[protected] simply they pickup the call & saying with in 24hrs my service man will be there like that they saying but nothing happens for past 6month, while the company was give the meachine to us on that time they will say this & that but after we got the machine that's it,
This is my last request from me after this i will go in my way by law & order i will put a case is the thing going to happen.
Complaint from
Mrs kasthuri
w/o k.manivannan,
26th Gandhipuram (st),
2nd Floor EB office backside,
Karur-639001
TamilNadu
[protected]

IFB Machine Senorita Dx Sr No. Wt Sendx B 3294 — Immediate replacement of my machine

To,


The Chief Executive

IFB Washing machines

Subject: Regarding totally replacement if my IFB machine SENORITA DX SR NO. WT SENDX B 3294

Sir,

Please be informed that I had purchased the IFB washing machine for Rhythm House, Noida.

On[protected].

My concern is that the machine is having major problems, may be manufacturing defect just

Because just after few days only it’s having some sort of problem in quick interval of time.

The washing tub and some equipment have already been replaced still the problem remains the same.

I think we have trusted so much on the brand name IFB but the concern from the company is

Not too much. Till today 10th April 2011 the machine is not working and just a few days before the

Service engineer has repaired the machine.(The list of complains can be monitored from your side as

We had called the service people many times)

Now the system will go out of warranty so I request you to replace the IFB machine soon as possible

We have all the original documents with us for the same.

Please let us know soon as possible.

Thanks and regards

Bikash Kumar

email- [protected]@yahoo.com

IFB / 20 Ltr Digital Microwave — COMPLAINT NOT LISTENED

I HAVE PURCHASED OVEN IN 2008 ON 27 1 2011 I LAUNCH COMPLAIN AT JAMMU BRANCH. TECHNICIAN VISITED AND TOLD CABIN BURNT OUT A NEW CABIN IS NEEDED I ORDERED ATONCE TILL DATE NO REPLY
THERE IS NO ALTERNATIVE TO THROW THE OVEN OR FINAL NOTICE FOR DRAGGING TO COURT FOR FRAUD AND SELLING DEFECTIVE PRODUCT
SANJEEV PURI 134/5 TRIKUTANAGAR JAMMU [protected]
[protected]@yahoo.com

oven should be thrown away

IFB / Washing Machine 7kg Digital — not working properly/reminding for service every time

My Customer ID 2354009 I purchased 7kg Digital W.M of IFB from Sadana Electr. Lucknow on 27.01.2010 whose serial No. is[protected] and the unit was installed on 29.01.2010 by Mr. Raj Sharma. After Few days we faced some problem related water supply to the unit. According to your service staff some Mr. Anand we did what he recommended.But again the problem was persisting we again lodged a complain. Our complain Nos. 5516816 for the year 2010.and so on.It is been continuously reminding related the problem to your customer care center. But the problem is not rectified. Secondly we always have to remind them for Service as no one comes of their own.

Regards

Kanchan Bala

I have Executive Plus Washing Machine. It had encountered manufacturing defects. My complaint with the following numbers is pending since last 3 months. No body bothers or responds to complaints. Hyderabad branch office does not lift the telephones. Help less customer care has to listen to angry customer. I d not wish to recommend any body to purchase IFB appliances nor I will purchase any.