[Resolved]  IFB Washing Machine — Service persons not attending

i bought the IFB washing machine on 8/4/10 with 2 yrs of warranty.since last month i am facing a trouble with washing machine.At first i registered a complaint on 6/9/11(complaint number[protected].followed by the complaint one service person contacted us and told that the circuit board to be changed and there is no stock as it Is a older version.later nobody from customer service took pain to solve this issue.After many phone calls one more complaint is registered on 25/10/11(complaint number[protected].I have spoken to many service managers till Tamil nadu branch.Till this time there is no solution.
Anyone kindly help me to sort this problem.If possible let me know how to approach the consumer court with adequate evidence.
thanks,
ulaganathan
phone number 91-[protected]
[protected]@yahoo.co.in (or)
[protected]@gmail.com

WORST CUSTOMER SERVICE OF IFB

this is vignesh (+[protected] from madurai i bought IFB Washing machine 1 month back the machine have complaint so i registered complaint in your madurai service centre but still now not response from your end...

ifbwashingmachine s dlx 5.5 kg — non attendance of repair

COMPLAINT NO. 7120118 DATED 9 SEP 11 AT 1310 HOURS. ON 19 SEP 11 MR KESAVAN FROM IFB VISITED AND TOLD THAT MAJOR PART HAS BE REPLACED. COMPLAINT WILL BE KEPT PENDING TILL THEN. 0N 5 OCT AND 13 OCT 11 COMPLAINT WAS PURSUED. ON 02 NOV 11 MADE COMPLAINT AT [protected] THEY TOLD MR KESAVAN OF IFB WILL BRING THE DEFECTIVE PART FOR REPLACEMENT BUT UNFORTUNATELY NO BODY CAME. OUR WASHING MACHINE IS WITH OUT WASHING FOR THEE MONTHS. REPEATED REQUEST ARE NOT BOTHERED BY YOUR MAINTENANCE DEPARTMENT. PLEASE MAKE IMMEDIATE STEPS TO REPLACE THE DEFECTIVE PARTS AS WE ARE UNDER WARRANTY PERIOD TILL 21 NOV 2012. CASH BI;LL NO. 545 OF KRISHNA AND CO PATTABIRAM CHENNAI.. I AM B SANTHOSH PRABHU NO.12 MKN STEET RAJIV GANDHI NAGAR PATTABIRAM PO CHENNAI-72 MOBILE NO. [protected] WE STILL HOPE IFB WILL REPAIR THE WASHING MACHINE EARLY. REGARDS.

IFB WASHING MACHINE — UNHAPPY WITH SERVICE

WE REGET TO INFORM YOU FROM THE DAY WE HAD PURCHASED THE WASHING MACHINE WE ARE FAING LOT OF PROBLEMS, FIRST THEIR SERVICE NET WORK IS NOT UP TO THE MARK AND SECOND THIER AUTHORIZED SERICE CENTRE THAT IS S.K. ASSOCIATES , NEW BOWENPALLY HAS BEEN ATTENDING OUR MACHINE SERA BUT EVERY SIX MONTHS WE ARE HAVING SOME TECHNICAL PROBLEM AND WHEN WE TRY TO CONTAC THEM THERE WILL BE NO RESPONCE FROM THEM .WE HAD REPAIRED OUR MACHINE ON 1.12.10 VIDE THIER RECEIPT NO 2576 AND NOW AGAIN THERE IS A PROBLEM. WE HAD PAID RS,5185 WHICH I ALMOST ONE THIRD OF THE COST BUT STILL WE ARE FACING TECHNICAL PROBLEMS SO KINDLY CALL ME OR MY FAMILY MEMBERS AND HELP US TO GET IT REPAIRED.SAMPATH [protected], RAJANI [protected]

THANKING YOU,
yours faithfullyt,
C.R.SAMPATH KUMAR.

We too have an IFB Washing machine. I placed an complaint with the IFB Customer care on Monday and was immediately given a complaint number with assurance the problem would be resolved within 24 hours. As per their word a Service Engineer came to my house on Tuesday to take a look at what the problem with the machine was. As the drum had to be replaced, he told us that their Technician would come and get that done.

Wednesday passed by no Technician and no communication from the Company to inform us about when the replacement would be done.
On Thursday, I was in regular touch with IFB Franchise Neo Services, however, each time they kept on giving me vague replies and finally
they told me that the Technician would not be able to come to replace the part.

If IFB does not care for their Customers why should we care for them. We have now decided to discard the old machine and go in for a new one.

My IFB washing machine is under AMC and I am in chennai.In spite of the repeated request to the help line no service persons are attending the machine, The manager at Chennai is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.complaint lodged on 21st nov 2011.till now i am asking the service centre, they are saying the spare is out of stock.what can i do now. plz reply the sme as soon as possible.my phone no.is [protected]

Washing Machine — One month complaint not attended till date

Madam,

Pl repaly this letter iss by your company and my machine cover under warranty

Pradeep sharma
Ph-[protected]
Madam,

My compliant No 7720518 dt 14/11/2011 reg. My Phone N0-[protected]
Your service Eng Att. call and I show Bill and Warrenty letter iss by M/s IFB
Industries Ltd.( Big Company in india) after one weak I call Phone No given
your help line 30889678 your Phone you not pik my phone and I call againe help
line his given other Ph No [protected].

Mr. X (attend Phone No[protected], I given full deatail bill and warranty letter
every day he say today attend call after seven days I call Your help line He say
call this Phone 30889678.

Today I call you and you say my mcahine is not under warranty and go to your dealer
this model not cover in four year warranty.

I send bill and warranty letter and one complaint no attend in[protected] ticket no 5659807
model AW-60-806 S.no 80702467 Mr Sanjay under wty

Pradeep Sharma
Ph-[protected]
E-mail [protected]@hotmail.com

Agree with my prof not not attent call last 25 days.

Pradeep sharma
Ph[protected]

I have an IFB ELENA washing machine.After repeated request no positive response is there though it is under AMC.So my personal request to any person that not to opt. for IFB washing machine.Otherwise during trouble no response u will get from service centre
A K PANDA
KORAPUT
ORISSA.

IFB Wm Senator Dx — complaint no 2158552

My IFB washing machine is under AMC and I am in new delhi.In spite of the repeated request to the help line no service persons are attending the machine,The manager at New Delhi is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials is even interested in solving the issues and even not picking the phones, Kindly solve the issue as soon as possible.


Regards

Sumit Dhawan
[protected]

( Supreme Court Cases)

we didn't give any demo..we want immediately demo how to use we have call them no respond u must take action service was sooo bad in rajahmundry
model number : sx 5.5kg

This is dayakar from nellore, andhrapradesh we are using IFB SERENA SX 5.5 MODEL past two years as of now we didn't get any trouble but recently the detergent powder its not taking in to the water.so that we are faceing very difficulty pl send ur service people to following address.

S.Dayakar
23-176, Mulapet,
opp to Dr.Vivekananda hospital
land mark : Near N..T.R STATUE .
Nellore
Andhra pradesh
pin 524003
mobil [protected]
[protected]
Mail Id : dayakar.[protected]@hotmail.com

Thank Q

with regards
dayakar

My ifb machine is under (AMC) warranty complaint id No is[protected] past one month my machine is under problem. I made complaint to customer care for Past 2 weeks. They are Simply saying that ur complaint has registered and our technician will come within 24 hours but still now no one has came to repair it ...i do no why ur company has started this customer care facility to take the complaint or time pass with customer complaints...here after we wont buy any ifb manufactured goods and also we will prescribe others not to purchase ur products...and i will publish this issue in magazine to safeguard others from purchasing ur products...

IFB Washing Machine — Defective product Sold

TO
The President & CEO
IFB Industries Limited
Corporate office
Home Appliances Division
Plot No- IND 5, Sector 1. -
East Calcutta Township
Kolkata - West Bengal – 700 107

I had bought a IFB Washing Machine (Elena Model) 2 years back. From then I have placed numerous complaints regarding the below issue. While in running condition, the machine vibrates a lot, gets displaced by a long distance, sound is un-tolerable and also does not spin well.

IFB service engineers have came at least 5 times but of no use. They just provide a new reason and some unworkable solution. Never ever tested it as can't wait for full washing cycle. Its of no use at all.
20 days back one such person came and replaced parts worth Rs.2000, but what is the use, the problem has just increased its magnitude. This is just pure cheating, which I had never expected from a company like IFB.

It has become a pain, I am really very frustrated using this machine and sorry for the company and the product.

Requesting you to kindly look into this matter seriously and provide me with a concrete solution for this long overdue issue, or else I will be forced to take this matter legally.

Regards,
Ansuman

You know these kind can be solved by the company if they have a very tough and ruthless service head who does not have a heart to listen to his employee problems but be good to customers. Most companies which have such problems have employees who are somehow related to each other or have joined on reference. All of them collaborate and bring down such good organizations. ultimately all companies are made of people!!!

IFB Fully Automatic Machine Executive Plus — Poor Service # 79003356

Hi

I would like to register my anguish and despair at the way Service Request are handled by your company

We have been using IFB washing Machine Executive Plus since 2006 and thee have been no major problems I must say

Our ordeal started when we tried to get a call registered for first time for this machine

1. Call Center System is mostly down they are not able to register complaint most of the time, they direct us to technical staff.
2. Technical staff's only intention is to replace the parts at hefty price without bothering to resolving the issue permanently.
3. Call center gave the numbers of Mr Ravinder (Engineer) and Supervisor (Deepika) but of no use
4. Even 2 weeks after registering the complaint getting my Drum and bearing changed my Machine is still not working
5. I have another IFB front loading washing machine at my home in Rohtak Haryana which we are using for 12 years without any such problems like replacing drums bearing etc.

Need your Intervention to resolve this issue and ask your engineers to do their duty properly

regards
Nitin Khanna
[protected]

I have purchased an IFB Senorita DX washing machine on 8/8/09

Serial number: WTSENDX B - 042740 from GIRIAS Crosscut Road, Coimbatore.

I logged a complaint Complaint ID: 2411777 that my machine is not working. They attended it after a week and they came up that the board needs to be changed but they have not yet changed its almost more than 10 days that my machine is not working. The customer care people in Coimbatore - [protected]/0 are not giving any proper reply when i call them. They tell me that there is no response. The service is worse.

Even when my machine was under warranty noone came to service. Inspite of me calling them for service on 29/11/10 they charged me around RS.350 even during the warranty period.

Kindly send the representative immediately to change the parts of my machine as it is more than 10 days that i have logged a complaint.

I request you to do full service - free service as i have already paid Rs.350 even during my warranty period.

MY IFB DISHWASHER IS NOT WORKING since 8/ 1/ 12 i have been ringing up local customer care office every day no one is taking care of my complaint causing much inconvenience to a working proffessional like me, this machine has been not working or under repair most of the time since i purchased it 6 years ago with the same problem that is power board not working or sensor not working .these people either put bad replacements or the problem is something else

My complaint of dated 11/01/2012 complaint no 8049879 not attended so far inspite daily request / reminder. only assurance is being given . It is for washing m/c model senator.

We are purchased IFB made machine approximately 1.5 years before, We are disappointed with the performance of these machine, as this is under breakdown 3 times from last 1 years,
Every time to repair your process required more than one week,
And most important, we registared complaint on 15th December 2011, and till date it is under breakdown.
It is most unsatisfactory thing from your side, Complaint registration no 7858687

Finally i am saying i regrate by purchasing this machine.

I am requesting you, please replace this faulty machine from my house.