[Resolved]  IFB Washing Machine Executive Plus — drum not even moving after repair done by IFB

I am having IFB washing machine executive plus waranty of which expired in June 09. I had some unusual sound coming while the machine is in operationa dn complained to IFB service personnel in March 09 on which 2 personnel came and sia d they repaire dit and went awa. to my surprise i have noticed that the sound had increased after repair. they had replacedsome 2 parts(old parts are available with us now also).One person's name was George. we were advised by them thatthey would come on the next day and we were waiting for them. no one turned up. again we made complaint and two others came and did something and went away. when we started operating water was flowing out in our room. Immediately agains we called up the service centre. Two others came and said that they had repaird and went. After they left we noticed that the machine is kept as it is and not even screwed and closed. we were going on making complaints, but no one turned up. after lot of complaints, another 2 came and reapired and said that everything is OK and screwed and closed the machine and went away. But actually they did not do any repair. when we started operating the machine, the drum is not moving at all. from that time onwards we are making complaints, but no one turned up so far. the only alternative for us now is to fle a complaint in the court of law for legal remedy. we are also planning to give news item in the chennai local newspapers about the poor serice of IFB so that no one else will get cheated after buying their products.