Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir, Consumer No.54290, Name: Lakshmi T. The Gas Cylinder was order before 3 weeks back and more over the present cylinder is also empty now. Past 10 days everyday calld the Indane office. They said morning or evening will send the cylinder like the (record player). But till now not receive. The service is totaly inefficient shown the consumer. Please take the necessary steps. Thanks....

Copy:
Kirti Gas Service
Sri Kishor B. Rathod
5, Saurastra Vishkarma Soc., Near Jivraj Park Bus Stand, Vejalpur-380051
[protected]
V Surendran [protected]@rediffmail.com

To,
[protected]@indianoil.co.in.

To,
Indian Oil Corporation Ltd. (M.D.) Indane Area Office, Ahmedabad 2nd Floor, Navdeep House, Ashram Road Ahmedabad – 380014, (Gujarat)
Major. S S Naggi...

Dear Sir / Madam

I introduce myself as a Customer to Indane Cooking Gas. I am residing at # 52, Kaikondarahalli, Near Bus stop, Carmelram post,
Sarjapur Road, Bangalore 560035.

My Gas connection is thro you dealer KK Indane Enterprises, near Iblur bus stop in Sarjapur road vide Consumer # D0064322.

This time we have booked for cylinder on 11th August but regret to note that as on today (29th Aguust) we have not received the Cylinder supply from your dealer for reasons not known to us.

We are not getting any clear status inspite of our repeated follow up calls / personal visit to the dealer's place.

One one hand we are literally struggling with such hsort of short supplies and on the other hand we are really surprised as to how Indian oil / Indane is able to manage with such dealers in today's COMPETITIVE WORLD

Kindly check with the dealer from your side and resolve the issues at once

rgds...Meenakshi

note : You can contact Santhosh for further details @ [protected]

This is too bad... we are waiting for gas cylinder up to 40 to 50 days... Because dealers r sold in block market from four months... actual cost of cylinder is RS 315 but they are selling RS 500 to RS 600 in block market for DSC coaching institutions and messes... address
Vijay krishna Gas Enterprises Pvt(ltd),
Avanigadda,
krishna DT,
Andhrapradesh-521121...
What the government doing i hope collecting commissions... and enjoying.. Please any one doing action about this problem?? please do it... and for safe allocating cylinders to people of Avanigadda...

i have a applied for a spare cylinder on 12.7.2007 (SRAP No 590891 and WL No 619/27216) with Sharada Gas Agency, Moghalpura. Since iam having only 1 cylindeer and that to they are taking minimum 5 days to get refil cylinder iam facing severe problem (by skipping coocking food). Even after repeated enquiries/requests/follow ups i have not yet got my spare cylinder. Please help me sir.

regards

PMLS Venkateswarlu

Delivery not in time
Dear Sir,

Myself Bijumohan, Customer No. 22457_ K. Balakrishna pillai has booked a refil cylinder on 10th July 2008, the booking number is 3139 with your POORNIMA GAS AGENCY, PARAKKODE, near ADOOR IN KERALA.

I contacted to the gas agency on 11the July 2008 for the refill. They said that within two week the refiil willbe delivered. On 5th August 2008 the refill sylinder van came to our nearhouse Junction Thuvayoor, there are somany customers waited for hours.

The van came, some refill delivered. But many house wives cannot get the sylinder. The authority persons said that the refill syliders were finished. The one or two hours waited customers desperated.

Then, on August 18, 2008 the delivery van again came. But don't touch my near house junction.

On 23rd August the delivery van again came to my near house jucntion. They delivered to some customers. They replied to our questions that the refill delivery will be the next day.

But, at this day we are unable to get the refill.

Sir, in daytime the oldage housewives were waited for the refill toomany hours.

By phone the poornima gas agency authorities told the customers the refill will be delivered 10am, ... 5pm, ...tomorrow morning, ...no stock... and so and so...

What a pathetic situation is this...
In Kerala the Onam season coming soon. Your agencies customer treatment being very poor.



from 18th Aug.08 as I was told that delivery will be after 8-10 days. SInce then I am being told in 2-3 days you will receive the delivery. But I am sorry to tell that till 21 days I have not received refill and after delivery for next 21 days there will be no booking. The second cylinder will also get empty. We have Ganpati Festival in the house during first week.

It is suggested to allot third cylinder to me to meet such trend of supplies from this RADHIKA GAS agency.

Similar situation was faced during the month of December 2007 wherein your intervention had given me delivery of cylinder

Thanks,

Yours faithfully,

Bijumohan
for Customer No22457

I am a consumer of LPG Indane having consumer no. DI-4129 at Dev indras Durg (CG). I had booked for the gas telephonically on 8.8.2008. but till today they have yet to deliver after 19 days despite several reminders. they used to say that it would be delivered next day but it never came. Today the situation has come that we are left with no gas even to cook the dineer and the frenchise is not lifting the phone. this is the height of the situation and attracts immediate attention. It is requested to issue necessary instructions to the officers concerned to investigate the reasons of non supply and to ensure regular and immediate supply.

Dear Sir,
This is regarding my indane connection ( Consumer no. 6176 with M/s Shanti Indane, Sadh Nagar, palam, New Delhi. Tel no.[protected] attached to agency. Everytime when gas is booked, gas availability is not there at godown. It needs 2/3 visits to get one cylender. Also they do not deliver cylender at home. I am very much frustrated by interactation with agency people that everytime they give false committments.

Now in present case, gas was booked on 26th July2008 and till now there is no delivery. I personally visited their office on 23rd Aug and got that cylender will reach on 25th Aug. I contacted them on 25th on not recving cylender and got another word that same would be delivered on 26th. Now on 27th also there is no surity abou it.

I have followed up with Mr. pandey/Mr. Pankaj/ Ms. Sheetal/Mr. Vicky but no satisfied answer. I asked th contact No. of Mr. Prem Juneja ( Agency owner) but nobody arranged.

Now I am requesting the concerned authority to take action on such agencies who do not take care for customers. There are many other consumers who do not have any knowledge about complaint and keep on getting trouble.

thanks/best regards,
Manoj

mobile..[protected]

dear sir,

I wish to apply a new gas connection at muthalkodam Gas Service (Indane) thodupuzha, iducki dist.

i am going there atleast 1 time a month to enquire when will take my application for neww connection, they said they dont konw, and keep in tuch. ( the cannot give a proper information about connection).
can you assist me what is the formalities and how can i apply, how many days are taken to get it

sir, its a very serious matter for me because i am buying woods from a mill for making food . sir, plese consider my matter, and give me a positive response

DEAR SIR,
I m user of the Indan GAS Cylinder from last 5 yearS. but from last three months i did not get any gas cylinder. i m complaining about "mritunjay gas services" 255/385, kundari rakabganj, lucknow. U.p. (INDIA) in past whenever i got the cylinder that was of 26.5 kg instead of 29 kg.
there is a mr. dubey who does all these doubtful things
and the agency holder is very genttle and good man.
i also want to complaine in anti corruption buero.

but i wil wait for ur possitive response
please do the needful

Dear Sir,
My Name is Sunil Kumar Jhalani from Jaipur (Rajasthan). My Consumer No. 16359. I have booked for a refill on[protected] under order No. 682 with M/s Rajendra Gas, Ambabari, Jaipur. Even though it is nearing 24 days before, I did not get my refill from Indane dealer M/s Rajendra Gas, Jaipur till now.
Please look into the matter. An immediate action is requested.

(Sunil Kumar Jhalani)
3/7, Paras...

Nobody booked through telephone, you try and see Radha Govind Gas Agency's telephone number[protected], 22075114.

I had booked though Centralise No.1260 on 19th August, 2008 and booking no. 27 and today 26th August still not know where is booking. I need gas for cooking, what should I do after booking and several efforts I had done.

Meraj

This is absolute ridiculous, the way these agencies are treating their customer. I was continuously monitoring from last few days poor people are facing so much problem. Even i faced same problem one agency in Mundwa (Pune) is fooling and telling us to come tomorrow from last one week. Due to lack of knowledge most ppl are collecting new LPG cylinder from unauthorized agencies. These agencies are playing with sentiments of these people. They are telling due to shortage we cannot deliver today, pls come tomorrow for last few days. Even height was when i protest against them they agreed to give leakage cylinder, which i rejected as it will be against quality. My question is how a common citizen of india will manage his daily food if this process continues for few days and by chance he has only one connection.

When we are talking about developed India, we should kick off these kind of corruption and black marketing. Why these unauthorized agencies still exist. Why not govt is taking any decision on these PSU to stop doing black marketing? I know it’s easier to complaint against anyone, and then doing something but these intolerable activities can be stopped by top level.

Its my kind request to take action against these uncivilized person.
Regards
An Indian

Dear Sir,

I, Sri Subhendu Datta, a retired senior citizen of india with pain state that I being a customer of Indian Oil Corporation take delivery of indane gas for domestic use from Agent, Roy & Dutta Enterprise, 13, Indralok, Sodepur, Kol-110 (code[protected] since February, 2007.I was issued a single cylinder though initially I wanted a double cylinder connection.Later when I tried again it was told that connection given during 2007 were not eligibl

So, with single cylinder I have to run my purpose. But, after 20 days of booking if the agent does not care to replace cylinder I do not find any answer whether there is any supervision or control from heigher authority. I become confused whether India is really progressing or progressing except Indane Gas.

Dear Sir/Madam,

I have applied for the additional cylinder on 16.9.2006
(Custemer Id -43376 - Cauvery Gas agencies, K.R.Puram, Bangalore Waiting list no. 908)

I have changed to Banashankari 2nd stage now.
Here in the Anusha gas agencies, the request for DBC is rebooked
and given different waiting list number.
(Customer ID : 49172, Anusha Indane gas Agencies)

We are waiting for the cylinder for the psat 3 years
Please let us know what we need to do to get it

Regards
Amaresh

SIR,
On 13 Aug, I had booked a cyllinder with Sai Venkta indane gas agency madhapur hyderabad. My consumer number is 144787. Till date, the same is not delivered to me. When I went(2-3 times) to the agency to enquire about it, they said tomarrow we will delivered . But still i didnt get cylinder.I request you to please look into the issue.

THE PHONE NUMBER 27242584 OF M/S BLOSSOMS ENTERPRISES, MODEL TOWN, DELHI, IS NOT ACCESSIBLE ALL THE TIME. EITHER IT IS BUSY OR NOBODY PICKS UP THE PHONE. IT BECOMES VERY DIFFICULT TO CONTACT THE AGENCY FOR REFILL.

I am a subscriber of Indane gas through Roorkee Gas Agency. I have several grievances against this dealer as follows:

1. Although it is said in the website of IOCL that purchasing oven is not compulsory when taking a new connection, I was forced to buy one from the dealer. Else they refused to give me the new connection. I had two ovens earlier and now being forced to buy a third one. Moreover, the oven that was sold to me is defective having gas leakage problem. I complained to the dealer about it but they have not sent anyone for servicing yet although the problem is a serious one which may even amount to a large scale accident.

2. The main problem is with the time they are taking in delivering refill cylinder. I booked for a refill two weeks back but have not received it yet. During the booking they said that it will be given in one week time but it is now 1 + 1 = 2 weeks. The problem is that they don’t give any tentative date of delivery in writing. What I have heard is that they sell these domestic gas cylinders to local restaurants and dhabas at a higher price thereby delaying supply to our homes. With only single cylinder connection and without any cooking for last two weeks, my life with family and children is certainly becoming very difficult.

3. In the face of such problem, I wanted to apply for double cylinder connection but the dealer bluntly refused saying there are too many people in the waiting list. I don’t understand why and how can they refuse to take my application. I can also be in the waiting list as well.

4. Finally, I would like to say a few words about the attitude of the people working in the dealer’s office. These people are very rude and don’t have the minimum manner to talk to the customers properly. They also don’t have the minimum courtesy to pick up the phone. So all the time I have to walk down to their office for any sort of enquiry although I don’t like to talk to these rude people face to face.

-- Prof. D. Ghosh
IIT Roorkee

Dear Sir,

I arun kumar residing at Shimla, H.P. facing great problem related to the getting gas connection. earlier, I surrendered my gas connection at jaipur. Whenever I went to Indane gas agency with my transfer vouchers for connection in Shimla, they told me that currently vouchers are not available with them as company is not supplying them with required vouchers. this is going on for the last one month.

I become very frustrated. Would you please tell me when IOC shall supply these vouchers to distributors in Shimla?

I hope that you will definitely entertain my request.

Thanks and regards,
arun kumar,
Block-42, C-593, New Shimla,
Sector-3, Shimla(HP)

I am consumer of indane Gas (Sec.17 Panchkula Gas Service) for last 10 years. Now a days Indane Gas Co. is saying shotage of gas for 20-25 Days.Whereas other Gas Companies like Bharat Gas (Sec.11 PKL), HP Gas Co. (Sec.20 PKL) etc.. they are providing the Gas cylinder after 2 days of booking. I want to know the disparity within Panchkula. Can anybody help ?