India Today Book Club — ONLINE COMPLAINTS: Set of 20 CDs "SACRED MOMENTS"

ONLINE COMPLAINTS: Set of 20 CDs "SACRED MOMENTS"
Reference: My Membership number :ITBC08505780

I have sent a crossed cheque (Cheque No. 726573 ; ICICI Bank, Motikhavdi, Gujarat (at par) ) dtd 22.09.08 in favour of " India Today Book Club" ; Rs. 2000.00. As per my bank statement, cheque was en-cashed on 21.10.08 and my order was processed after confirmation of money receipt.

Order No: 0GA[protected]
Order status : Processed on 14.11.08
Order value : Rs. 2000/-
Inspite of many reminders I failed to get my order of a set of 20 CDs of SACRED MOMENTS' delivered. This order also has associated offer of free diamond jewellery offer for Rs 5000/-, a free delux holiday offer worth Rs 5000/- and a chance to win Maruti Suzuki SX4 car. I have complained about this lapse to your "customer care" through various mails (attached below). Each time a different person responded and gave different versions with a promise that my complaint would be looked into.

Recently ITBC feedback club is asking for scan copy of my bank statement, which is confidential one, instead of checking details at ITBC end though I have given all transaction details and reference order No..
Now I wonder whether the whole thing is a hoax. It is requested that either you honour the commitment immediately or I am afraid this matter will be taken up with Consumer Court

----- Forwarded Message -----
From: "Feedback Club" <[protected]@indiatodaybookclub.com>
To: "Kartik De" <kartik.[protected]@zmail.ril.com>
Sent: Sunday, June 21, 2009 1:43:26 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: RE: ONLINE COMPLAINTS
Dear Member,

We apologize for the inconvenience cause to you.

With reference to your mail, we would like to have a scan copy of your bank statement, so that we can check the details and help you in the same.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always

For further queries & assistance please feel free to call at our helpline[protected]/[protected]Toll Free no.)

Thanks & Regards
Kuldeep Singh
India Today Book Club




________________________________________
From: Kartik De [mailto:kartik.[protected]@ril.com]
Sent: Saturday, June 20, 2009 9:50 AM
To: Feedback
Subject: Re: ONLINE COMPLAINTS

To
India Today Book Club

Dear Sirs,

With reference to your query please note that payment was made through cheque (payable at par) as per following details and the order was processed on 14.11.08 after money receipt confirmation.

Cheque No. 726573 ; ICICI Bank, Motikhavdi, Gujarat (at par) dtd 22.09.08 in favour of " India Today Book Club" ; Rs. 2000.00. As per my bank statement, cheque was en-cashed on 21.10.08.

Order No: 0GA[protected]
Order status : Processed on 14.11.08
Order value : Rs. 2000/-
Product : 20 CD Pack (Sacred Moments) + Holiday package & jewellery costing Rs. 10000/-

Thanks & regards,
Kartik De
Membership number : ITBC08505780
+91 [protected] (Mobile)

----- Original Message -----
From: "Feedback Club" <[protected]@indiatodaybookclub.com>
To: "Kartik De" <kartik.[protected]@zmail.ril.com>
Sent: Wednesday, June 17, 2009 4:04:07 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: RE: ONLINE COMPLAINT
Dear Member,

We apologize for the inconvenience cause to you.

With reference to your mail, we would like to have a scan copy of your credit card statement, so that we can check the details and help you in the same.

Kindly make a note of your membership number for future reference.
ITBC08505780

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always

For further queries & assistance please feel free to call at our helpline[protected]/[protected]Toll Free no.)

Thanks & Regards
India Today Book Club


________________________________________
From: Kartik De [mailto:kartik.[protected]@ril.com]
Sent: Wednesday, June 17, 2009 8:54 AM
To: Feedback
Subject: ONLINE COMPLAINT

To
India Today Book Club

Dear Sirs,

Please refer various exchanges of mails on this subject (attached).
I am still awaiting delivery of subject order & associated offers after making payment (Rs. 2000) in the month of Sept '08.

Order No: 0GA[protected]
Order status : Processed on 14.11.08
Order value : Rs. 2000/-

I think it is too much to keep patience & faith on your services.
Now as a last resort, I am requesting you to resolve the issue by next 7 days or return the money with interest.

Regards,
Kartik De
+91 [protected] (Mobile)
----- Original Message -----
From: "Response" <[protected]@indiatodaybookclub.com>
To: "Kartik De" <kartik.[protected]@zmail.ril.com>
Sent: Tuesday, April 7, 2009 1:24:13 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: RE: Order No: 0GA[protected]ITBC) : Despatch status

Dear Member,

We apologize for the inconvenience cause to you.

With reference to your mail, we would like to inform you that your order has been dispatched from our side on 12-NOV-2008 through "Speed POST"; due to some reasons the same have not been received at either end. We are re-dispatching the same, Very soon it would be at your doorsteps. Kindly wait for 14 working days. If you would not receive the same within the given time frame, kindly get back to us. We will do the needful.

We assure to provide you with best service always.

For further queries and assistance please feel free to get back to us on same or call us on our helpline number(s[protected] or[protected] Toll Free** ).

Thanks & Regards,
Ankit K. Gupta
India Today Book Club


**[protected] is toll free number but only from MTNL/ BSNL.
________________________________
From: Kartik De [mailto:kartik.[protected]@ril.com]
Sent: Monday, March 16, 2009 9:53 AM
To: response (ITBC)
Subject: Re: Order No: 0GA[protected]ITBC) : Despatch status


To

Executive Relations
India Today Book Club



Dear Sir,

Please refer your mail dated 22nd Feb '09 (attached).

I am still awaiting delivery of subject order & associated offers.

Please do the needful at the earliest and let me know the actions taken / status.

Regards,
Kartik De
+91 [protected] (Mobile)

----- Original Message -----
From: "Response" <[protected]@indiatodaybookclub.com>
To: "Kartik De" <kartik.[protected]@zmail.ril.com>
Sent: Sunday, February 22, 2009 1:05:06 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: RE: Order No: 0GA[protected]ITBC) : Despatch status
Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard

With reference to your mail we would like to inform you that your parcel has dispatch from our end but due to some postal problem the consignment didn't reach to you. We have forwarded your complain to our concern department and we are going to dispatch you the fresh consignment.

Kindly wait for some working days. We assure you will get the same soon.

Your valuable association with India today book club means a lot to us

Assure you our best possible services always.

For any further quarries please feel free to contact us at[protected],[protected]toll free)

Thanks and Regards
Sami Ahmed
India Today Book Club



________________________________
From: Kartik De [mailto:kartik.[protected]@ril.com]
Sent: Friday, February 20, 2009 1:56 PM
To: response (ITBC)
Subject: Fwd: Order No: 0GA[protected]ITBC) : Despatch status


To

Executive Relations
India Today Book Club



Dear Sir,

Please refer your mail dated 13th Feb '09.

Awaiting response from your end on the status of subject order & associated offers.

Regards,
Kartik De
+91 [protected] (Mobile)

----- Forwarded Message -----
From: "Respone" <[protected]@indiatodaybookclub.com>
To: "Kartik De" <kartik.[protected]@zmail.ril.com>
Sent: Friday, February 13, 2009 6:21:20 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: RE: Order No: 0GA[protected]ITBC) : Despatch status

Dear Member,

We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some time and you will get a positive reply from our end.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Rohit Kumar
Executive Relations
India Today Book Club




________________________________
From: Kartik De [mailto:kartik.[protected]@ril.com]
Sent: Friday, February 13, 2009 4:42 PM
To: response (ITBC)
Cc: [protected]@indiatodaybookclub.in
Subject: Re: Order No: 0GA[protected]ITBC) : Despatch status

To

Customer Care
India Today Book Club

Dear Sir,

Please let us know the delivery status of following order:

Order No: 0GA[protected]
Order status : Processed on 14.11.08
Order value : Rs. 2000/-

Regards,
Kartik De
+91 [protected] (Mobile)