[Resolved]  India Today Book Club — Product not delivered from 5 months after paying amount

I have made an online purchase on 1st Sep, 2009 for an amount Rs.574/-. After repeatedly followups with the Indiatoday cusotmer care they have sent me mail stating that the delivery will be done with in a short time. Now it is 21st Feb, 2010 and when i called the people on[protected] and checked about the satus they have no answer to my question and says "We have forwarded your request to concern department and they will get back to you" .

When I told them that i will get this Issue printed in News paper then, the executive says "OKAY". What does this mean. We understand that these sites are not trust worthy but, some times we feel getting an offers with great discount will definetly make sense for saving money. We reqeust that any of the concern depart should take initiave and do the necessary action with immediate effect and get back our money back.

For your reference here i give my Booking details, and their mails where i had a transaction with them.


1) [protected]@offers.indiatodaybookclub.com
[protected]@gmail.com

dateTue, Sep 1, 2009 at 10:49
subjectOrder Information India Today Book Club
mailed-byoffers.indiatodaybookclub.com
signed-byoffers.indiatodaybookclub.com

hide details 9/1/09



Thank you for entering our Rs 60,00,000.00 Sweepstakes.
We will inform you if you win any of the sweepstakes prizes.
Your Order ID is:[protected]. (Please note the order id. no. for future reference.)
You have made a credit card payment for an amount of Rs 574.0
Your diamond jewellery voucher number is : IB[protected]
Kindly give us 3-4 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
For any further assistance call us at[protected] or email us at [protected]@indiatodaybookclub.com quoting the above mentioned order id


2) fromb jagadish <[protected]@gmail.com>
[protected]@indiatodaybookclub.com

dateTue, Sep 8, 2009 at 11:09
subjectRe: Order Information India Today Book Club
mailed-bygmail.com

hide details 9/8/09


Dear Sir / Madam.

Please find the details given below for the purchase I have made for the product.

Request you to please update me regarding this As soon as possible.

Regards,
Jagadish

3)fromb jagadish <[protected]@gmail.com>
[protected]@offers.indiatodaybookclub.com

dateTue, Sep 29, 2009 at 16:12
subjectRe: Order Information India Today Book Club
mailed-bygmail.com

hide details 9/29/09


Dear Sir / Madam.


Today I have received an sms saying that "CDROM Jumbo Pack (MRP Rs. 1293) and Free 3D/2N Holiday + Free Adidas bag (worth Rs 5499) failed on credit card. Now you have the option to pay by Cash on Delivery. To Order SMS TENC to 567678. TnC apply" Sender : TM-India Tdy". It is really scarring me to see such messages of loosing my money from my account. Rs.574 has been already deducted from my ICICI Bank account now the message says to pay cash on Delivery.

Do you want to prove that you are cheating the customers? As per the discussions I had with your people on telephone they said the gift will be delivered in 3 to 4 weaks of time. But still I have not received my gift pack and now i receive these messages.

for your reference here i am giving you the details of the transactions happend in my ICICI Bank account:



Sr No. Value
DateTransaction
DateDescriptionCheque No.WithdrawalsDepositAvailable Balance
101/09/200901/09/2009 NFS/CASH WDL/01-09-09/09:11:48/0 6,000.00 6,413.00
201/09/200901/09/2009 BIL/[protected]/The India Today Grou/INDIATODAY_M 574.00 5,839.00
301/09/200901/09/2009 BIL/[protected]/Chinna/[protected] 4,000.00 1,839.00
401/09/200901/09/2009 VAT/CASH WDL/02-09-09/07:58:23/0 500.00 1,339.00
502/09/200901/09/2009 NFS/CASH WDL/02-09-09/00:03:22/0 500.00 839.00
602/09/200902/09/2009 NEFT Transaction Chgs_010909 5.52 833.48
702/09/200902/09/2009 BIL/[protected]/Chinna/NSP 300.00 533.48
804/09/200904/09/2009 NFS/CASH WDL/04-09-09/20:38:27/0 500.00 33.48
905/09/200905/09/2009 BIL/[protected]/jagadish amt lend/NSP 1,000.00 1,033.48
1006/09/200907/09/2009 NFS/CASH WDL/06-09-09/10:44:34/0 1,000.00 33.48






* In order to view payment IDs of your past transactions, please go to "Show Payments Made" in the Bill Pay section.

Note:
1. Transaction date: The date when the transaction in the account is entered.
2. Value date: The date when the transaction takes effect for the purpose of calculation of interest.
3. Legends Used in Account Statement
· VAT / MAT / NFS – Cash withdrawal at other bank ATM
· INF – Internet fund transfer in linked accounts
· EBA – Transaction on ICICI Direct
· BIL – Internet Bill payment or funds transfer to Third party
· VPS / IPS – Debit card transaction
· TOP – Mobile recharge
· BCTT – Banking Cash Transaction Tax
· UCCBRN CMS -Upcountry cheque collection
· LCCBRN CMS - Local cheque collection


Now I need exclanation for this and if i am not receiving my gift or refund then I will make sure that the Issue will be taken to the concerned Government departments and would ensure that you have to pay for it.

Thanks,

Jagadish
[protected]