[Resolved]  Indian Railway — Miss management at AC coaches

IRCTC- Tea and all foods — Think Before Drinking Tea in Indian Railways

Think Before Drinking tea while travelling by Indian Railway (IRCTC)

1.Caters use toilet water for making tea

2.Your tea is made in a special zone near toilet.

3.Bath heater is used for making tea.

These snaps were taken in kokan railway (Janshatabadi Exp.)
( I got the snaps but I could not load it because Photo format is not recognized. Allowed formats : PNG, JPG, GIF)

When you railway officers or your families are traveling including your parent they drink this type of tea or coffee

Indian Railway — ABOUT GETTING MONEY BACK

I HAVE TAKEN CONCESSION BUT WHEN T.T ASKED FOR TICKET I HAVE GIVEN HIM TICKET BUT FAILED TO GIVE CONCESSION SLIP SO HE HAS TAKEN EXCESS TICKET FARE FROM ME AND TOLD ME THAT IT WOULD BE REFUNDED WHEN I SHOW THE SLIP TO RESERVATION COUNTER BUT WHEN I ENQUIRED THEY TOLD ONCE TAKEN FINE CAN'T BE REFUNDED.
THE NAME OF THE T.T WAS P.M.GONJAL
AND HIS MOBILE NO IS [protected]

AKOLA KE PUCHTACH VIBHAG ME KABHI BHI KO HAJAR NAHI RAHTA HAI

To,
Sri E Ahammad
The Railway Minister,
Rail Bhawan, New Delhi

Subject: suggestion about a problem facing-non availability of tickets because of big Q.- availability of ticket in trains.
2.re instating the availability of ticket from any station to any station even in advance.

Respected Sir,


With due respect we Citizen of India, want to bring in to your kind attention about the problem we are facing at nilambur road- shornur line. you know that a large number of people are using that line now a days. The facilities of ticket supply is very limited in these stations. So on most occations the Q remains big even after train’s arrival. So t many of the passengers are forced to run to the train without ticket. Previously tickets from other stations also were available. Advanced booking also was very convenient. But now the authorities stopped this facility on unknown reason. I understood that even return tickets are not issuing. in train the examiners treat these tickets- less passengers as culprits. There are many who wishes to obey the law. Don’t force them to do otherways. I think this is not a situation of a particular line.
So I humply request you to see this matter serious. I have some suggestions

1. there should be a facility to get tickets in a particular coach with higher charge(say 30%) . this can be applied in all trains.
2. the facility of advanced booking and any station to any station should reinstated after rectifying the defect.

To,

The Railway Minister,
Rail Bhawan, New Delhi

Subject: Complaint against TT INDB RJPB Exp .Train no. 9321 dated 3rd Oct 2009 from bhopal to Faizabad

Respected Sir,

I am very very upset to TT who covered his job from bhopal..my brother was travelling in train (PNR num [protected]) his ticket was in waiting..his leg has got operated ..there was a bo machine in his leg..and that TT told them to leave the coach immidiately as according to him there is no waiting quota in AC.
He was having big machine in his leg..and was totally unable to move even from a seat to another but just because of that TT he has to suffer.This was very very ridiculus job done by him..I know TT was totally wrong even he didnt think about humanity.
I request you to take proper action against them.If India is democratic country.

Thanks in advance
Tulika

Indian rail ticket agencies — extra charges

Dear Sir,

I would like to draw your kind attention that today i want to travel in rail from ludhian jn.to Jalandhar cantt when i approach the ticket booking agencies window no.57 first they refuse to give passange train ticket after several request he agree to give ticket but he charged two ruppes extra as per rule he can charge one ruppe extra from passenger as per ticket but he charged 11/-from me but instead of Rs.1 he charged Rs.2/-extra when i ask him why he charge Rs.one extra he say is you want to buy ticket or not?.I think railway distribute the ticket agencies to those people whos Dada type.Its very ashame ful to railways if he is not taking necessery step against agencies whos charged extra one ruppe from every passenger i think they people collect throusands ruppies extra till morning to evening.Therefore you are requested to kindly take necessary action against these agencies to avoid the extra charges to passengers whos want to travel in rail other wise it will effect to railways business and image

I understand that we cannot halt the trains for long at every stop, but whosoever is making the decisions about the arrival & departure should also take all the data into consideration before hand.

I'm from Chandigarh. Morning Kalka - Shatbdi Express is scheduled to arrive at 6:48 am and departure at 6:53 am. Today I went to drop my Grandmother who is 80 yrs of age. She walks with a stick and unable to carry her luggage too. The train arrived at the station at 6:49 and it took another 1 minutes for the train to completely stop on the station. There were 600 people to get to the train. While i was trying to find the place on the top racks for the luggage the train started to move. Unable to keep both the luggages I started to get off from a running train. There were people waving on the coach door. I had to struggle to get out and finally jumped out and fell.

What was the fun to pay so much and get to the train. In case it was a AC Bus Coach then it would have been more comfortable to get her to the Bus. 3 mins for 600+ people to get to the train???? and that too a luxury train like Shatabdi? don't you think this is insane? Himalya Queen halts for 10 mins at the same station. As chandigarh is the main station for shatabdi it should halt for 10 mins atleast. I agree that 5 mins is fine for Ambala as there is hardly 100 people getting up and down.

I request the person reading this should forward it to the right person who has a hold in decision making.

Please think and be logical. Thanks in advance.

Dear Sir,

This refers to the PNR No.-[protected], which I got booked for journey of my Father on dated 1/03/2009, from Delhi To Jaynagar Station, in Tatkal Quota of Train No.-4650, IRCTC authorised Agent M/s- Yellow Planet, Rajnagar, Ghaziabad-201001. The supposed journey date was 4/03/2009.

But on above mentioned date the train was late by more than five hrs. As per latest information the train was supposed to arrive at Delhi station very late, My 60 Years old father was not comfortable to catch the train, in such scenario he decided to cancell his journey for the day.

As per the Railway rules & regulations TDR could be filed within 30 Days, I dipposited my father's ticket on 6th March, 2009 at concerned Agent & TDR was filed at the same time. I was given one TDR ref. No. as - ekt[protected] & was told by the agent that you should wait for five to six months.

After seven months, I got information after inquiry that TDR filed by me could not approve & the refund is not possible.

As per agent wording - Your reserved berth was not shown empty by the TTE & now you are not entiteled to get refund.

Here it's not only the matter of five or six hundred refund.
I think this is completely concerned to the public rights which we are not getting.
Why should a general public should face such a biger problem...?
Why the rules are not being followed... ?
Should I move to consumer court... ?

you are requested to please look in to the matter as soon as possible.

Thanks & Regards;


Deepak Kumar
M-316B, Sector-23
Sanjay Nagar, Ghaziabad-201002
Mob.:+91-[protected]
E-mail - [protected]@yahoo.co.in

From::

Prof S C BHARGAVA
Plot 18, Godavari Gardens
Yapral
Secunderabad 500 087. (A P )

(Res) :[protected]

E-mail : [protected]@rediffmail.com



To :

Ms Mamata Banerjee
Minister of Railways
Govt. of India
New Delhi 110 001

Dated : 5 October, 2009
Dear Ms Banerjee

I am 68 and have been traveling by Indian railways throughout India since the age of 8. Whilst significant changes have taken place in the railways, many of which are credit worthy, there is still much to be desired. Please make a careful note of the following : may be you may earn the credit of implementing a few more glaring reforms.

Recently I traveled with my family [wife, daughter and grand daughter] starting from Hyderabad to Jaipur, to Dehli, to Mathura and back. The 10 days tour turned out to be a kind of nightmare on various counts (as discussed below) despite confirmed reservations all through in 2nd AC sleeper.

1. The worst was the experience of transportation of luggage, mainly comprising three suitcases with wheels and an attaché case, just about two coolies load. However, at each station, we ended up being cruelly fleeced by coolies or porters who proved a menace then a help as follows:
a. at Jaipur – Rs 100/- for transportation by trolley by just one coolie from platform 3 to outside
b. at Delhi Cantt – Rs 100/- for transportation by trolley by just one coolie from platform 3 to
outside
c. at Hazrat Nizamuddin – Rs 250/- (!) for transportation by just 2 coolies from out side to
platform 4 to board Taj Exp.
d. at Mathura – Rs 80/- just to load the luggage in AP Exp on platform 1 [the luggage was
brought to platform 1 from out side by US as no coolie was available even at 7 pm]
e. at Sec. – Rs 50/- just to bring out the luggage from platform 1 to outside.

Note that, everywhere, it is not just the hefty amount demanded, but the attitude aimed to
harass the passengers, esp. the ladies and “senior” citizens!

In this context, I suggest the Railways to initiate the following steps :

a. A constant vigil must be available by the Rly. staff to oversee the doings of the coolies;
may be surprise checks by plain-cloth Rly. personnel on platforms to deal with the coolies
when the haggling is going on and cancel the license of coolies on the spot if found asking
exorbitant rates.
b. Provision of escalators on platform at all important stations so that passengers can
transport their luggage easily from platform to platform.
[In Dec 2007, whilst traveling South with family, we were pleasantly surprised to see
Southern Railway having provided escalators at Egmore station and we had no problem
Transporting luggage from platform 1 to 2 or 3]
c. On every platform, at least one side of the foot-over-bridge to be of ramp type (as it used
to be at many stations in good old days), or the existing step-types can be improvised with
a ramp on one side. Since most passengers now carry suitcases with wheels, being fed up
of fleecing coolies, the ramp can be used to easily transport the luggage across the
platforms.
d. Self-service trolleys can be provided, against a small deposit if required, at the entrance
of the station to transport the luggage at least on platform 1


2. The next important point is about the up-keep and cleanliness in the AC coaches which is a far-cry from the times when AC 2-tier coaches were first introduced. I remember the first time I had traveled in AC 2-tier from Chennai (then simply Madras Central) to Howrah by Coromandal Express and the journey turned out to be a truly memorable experience with superb, personalized service. Now this time in AP Exp we witnessed cockroaches and mice freely roaming about around the berths. The window panes were dirty obscuring the view outside. With so much money charged in the name of fares and surcharge, the least the passengers could expect is clean coaches and berths. Why can’t a “safai walah” be provided to look after the coaches during travel? There are nearly 6/7 AC coaches in a typical supper fast train and the expense on an onboard cleaner could be well justified.

3. The help to passengers by the conductors (who just show up once to check the tickets) and attendants, esp. to ladies traveling by themselves and senior citizens like the yours truly by way of helping with the luggage, is never forthcoming. The passengers are generally not aware of their duties and so do not know what to expect. I strongly suggest that a comprehensive list of duties of conductors and attendants be clearly displayed in each AC coach and a complaint book must be available with the conductor to lodge a complaint against the defaulters(It is ridiculous to say that the complaint book is available with guard!).

4. The catering in the coaches, esp. the service for tea and coffee in dirty containers, is not up to the mark even after lot of noise having been made by the ministry now and then and leaves much to be desired. To improve the situation in this regard, I strongly suggest to add an exclusive dining car in between the AC coaches for use by these passengers at their convenience, at an added service charges if necessary, thus mitigating the nuisance of hawkers every few minutes from very early morning to late evening hours causing great discomfort. Please think about it; it may pay off in the long run!

5. I would also like to bring to your notice the ill-designed side upper berths in the 2-tier AC coaches which are particularly inconvenient to use (a torture?) by ladies and senior citizens. These must not be allotted to such passengers and should be automatically adjusted/rescheduled at the time of preparation of charts. If possible, the side upper berths should be completely dispensed with or converted to baggage carriers.

The above are some of the pressing requirements for your immediate attention and action; there may be many more small matters to make the journeys more comfortable and even enjoyable.

Looking forward to an acknowledgement and prompt action from you,

Sincerely yours,



[Prof S C BHARGAVA]

Copy : Chairman, Railway Board and all GMs concerned

From::

Prof S C BHARGAVA
Plot 18, Godavari Gardens
Yapral
Secunderabad 500 087. (A P )

(Res) :[protected]

E-mail : [protected]@rediffmail.com



To :

Ms Mamata Banerjee
Minister of Railways
Govt. of India
New Delhi 110 001

Dated : 5 October, 2009
Dear Ms Banerjee

I am 68 and have been traveling by Indian railways throughout India since the age of 8. Whilst significant changes have taken place in the railways, many of which are credit worthy, there is still much to be desired. Please make a careful note of the following : may be you may earn the credit of implementing a few more glaring reforms.

Recently I traveled with my family [wife, daughter and grand daughter] starting from Hyderabad to Jaipur, to Dehli, to Mathura and back. The 10 days tour turned out to be a kind of nightmare on various counts (as discussed below) despite confirmed reservations all through in 2nd AC sleeper.

1. The worst was the experience of transportation of luggage, mainly comprising three suitcases with wheels and an attaché case, just about two coolies load. However, at each station, we ended up being cruelly fleeced by coolies or porters who proved a menace then a help as follows:
a. at Jaipur – Rs 100/- for transportation by trolley by just one coolie from platform 3 to outside
b. at Delhi Cantt – Rs 100/- for transportation by trolley by just one coolie from platform 3 to
outside
c. at Hazrat Nizamuddin – Rs 250/- (!) for transportation by just 2 coolies from out side to
platform 4 to board Taj Exp.
d. at Mathura – Rs 80/- just to load the luggage in AP Exp on platform 1 [the luggage was
brought to platform 1 from out side by US as no coolie was available even at 7 pm]
e. at Sec. – Rs 50/- just to bring out the luggage from platform 1 to outside.

Note that, everywhere, it is not just the hefty amount demanded, but the attitude aimed to
harass the passengers, esp. the ladies and “senior” citizens!

In this context, I suggest the Railways to initiate the following steps :

a. A constant vigil must be available by the Rly. staff to oversee the doings of the coolies;
may be surprise checks by plain-cloth Rly. personnel on platforms to deal with the coolies
when the haggling is going on and cancel the license of coolies on the spot if found asking
exorbitant rates.
b. Provision of escalators on platform at all important stations so that passengers can
transport their luggage easily from platform to platform.
[In Dec 2007, whilst traveling South with family, we were pleasantly surprised to see
Southern Railway having provided escalators at Egmore station and we had no problem
Transporting luggage from platform 1 to 2 or 3]
c. On every platform, at least one side of the foot-over-bridge to be of ramp type (as it used
to be at many stations in good old days), or the existing step-types can be improvised with
a ramp on one side. Since most passengers now carry suitcases with wheels, being fed up
of fleecing coolies, the ramp can be used to easily transport the luggage across the
platforms.
d. Self-service trolleys can be provided, against a small deposit if required, at the entrance
of the station to transport the luggage at least on platform 1


2. The next important point is about the up-keep and cleanliness in the AC coaches which is a far-cry from the times when AC 2-tier coaches were first introduced. I remember the first time I had traveled in AC 2-tier from Chennai (then simply Madras Central) to Howrah by Coromandal Express and the journey turned out to be a truly memorable experience with superb, personalized service. Now this time in AP Exp we witnessed cockroaches and mice freely roaming about around the berths. The window panes were dirty obscuring the view outside. With so much money charged in the name of fares and surcharge, the least the passengers could expect is clean coaches and berths. Why can’t a “safai walah” be provided to look after the coaches during travel? There are nearly 6/7 AC coaches in a typical supper fast train and the expense on an onboard cleaner could be well justified.

3. The help to passengers by the conductors (who just show up once to check the tickets) and attendants, esp. to ladies traveling by themselves and senior citizens like the yours truly by way of helping with the luggage, is never forthcoming. The passengers are generally not aware of their duties and so do not know what to expect. I strongly suggest that a comprehensive list of duties of conductors and attendants be clearly displayed in each AC coach and a complaint book must be available with the conductor to lodge a complaint against the defaulters(It is ridiculous to say that the complaint book is available with guard!).

4. The catering in the coaches, esp. the service for tea and coffee in dirty containers, is not up to the mark even after lot of noise having been made by the ministry now and then and leaves much to be desired. To improve the situation in this regard, I strongly suggest to add an exclusive dining car in between the AC coaches for use by these passengers at their convenience, at an added service charges if necessary, thus mitigating the nuisance of hawkers every few minutes from very early morning to late evening hours causing great discomfort. Please think about it; it may pay off in the long run!

5. I would also like to bring to your notice the ill-designed side upper berths in the 2-tier AC coaches which are particularly inconvenient to use (a torture?) by ladies and senior citizens. These must not be allotted to such passengers and should be automatically adjusted/rescheduled at the time of preparation of charts. If possible, the side upper berths should be completely dispensed with or converted to baggage carriers.

The above are some of the pressing requirements for your immediate attention and action; there may be many more small matters to make the journeys more comfortable and even enjoyable.

Looking forward to an acknowledgement and prompt action from you,

Sincerely yours,



[Prof S C BHARGAVA]

Copy : Chairman, Railway Board and all GMs concerned

From::

Prof S C BHARGAVA
Plot 18, Godavari Gardens
Yapral
Secunderabad 500 087. (A P )

(Res) :[protected]

E-mail : [protected]@rediffmail.com



To :

Ms Mamata Banerjee
Minister of Railways
Govt. of India
New Delhi 110 001

Dated : 5 October, 2009
Dear Ms Banerjee

I am 68 and have been traveling by Indian railways throughout India since the age of 8. Whilst significant changes have taken place in the railways, many of which are credit worthy, there is still much to be desired. Please make a careful note of the following : may be you may earn the credit of implementing a few more glaring reforms.

Recently I traveled with my family [wife, daughter and grand daughter] starting from Hyderabad to Jaipur, to Dehli, to Mathura and back. The 10 days tour turned out to be a kind of nightmare on various counts (as discussed below) despite confirmed reservations all through in 2nd AC sleeper.

1. The worst was the experience of transportation of luggage, mainly comprising three suitcases with wheels and an attaché case, just about two coolies load. However, at each station, we ended up being cruelly fleeced by coolies or porters who proved a menace then a help as follows:
a. at Jaipur – Rs 100/- for transportation by trolley by just one coolie from platform 3 to outside
b. at Delhi Cantt – Rs 100/- for transportation by trolley by just one coolie from platform 3 to
outside
c. at Hazrat Nizamuddin – Rs 250/- (!) for transportation by just 2 coolies from out side to
platform 4 to board Taj Exp.
d. at Mathura – Rs 80/- just to load the luggage in AP Exp on platform 1 [the luggage was
brought to platform 1 from out side by US as no coolie was available even at 7 pm]
e. at Sec. – Rs 50/- just to bring out the luggage from platform 1 to outside.

Note that, everywhere, it is not just the hefty amount demanded, but the attitude aimed to
harass the passengers, esp. the ladies and “senior” citizens!

In this context, I suggest the Railways to initiate the following steps :

a. A constant vigil must be available by the Rly. staff to oversee the doings of the coolies;
may be surprise checks by plain-cloth Rly. personnel on platforms to deal with the coolies
when the haggling is going on and cancel the license of coolies on the spot if found asking
exorbitant rates.
b. Provision of escalators on platform at all important stations so that passengers can
transport their luggage easily from platform to platform.
[In Dec 2007, whilst traveling South with family, we were pleasantly surprised to see
Southern Railway having provided escalators at Egmore station and we had no problem
Transporting luggage from platform 1 to 2 or 3]
c. On every platform, at least one side of the foot-over-bridge to be of ramp type (as it used
to be at many stations in good old days), or the existing step-types can be improvised with
a ramp on one side. Since most passengers now carry suitcases with wheels, being fed up
of fleecing coolies, the ramp can be used to easily transport the luggage across the
platforms.
d. Self-service trolleys can be provided, against a small deposit if required, at the entrance
of the station to transport the luggage at least on platform 1


2. The next important point is about the up-keep and cleanliness in the AC coaches which is a far-cry from the times when AC 2-tier coaches were first introduced. I remember the first time I had traveled in AC 2-tier from Chennai (then simply Madras Central) to Howrah by Coromandal Express and the journey turned out to be a truly memorable experience with superb, personalized service. Now this time in AP Exp we witnessed cockroaches and mice freely roaming about around the berths. The window panes were dirty obscuring the view outside. With so much money charged in the name of fares and surcharge, the least the passengers could expect is clean coaches and berths. Why can’t a “safai walah” be provided to look after the coaches during travel? There are nearly 6/7 AC coaches in a typical supper fast train and the expense on an onboard cleaner could be well justified.

3. The help to passengers by the conductors (who just show up once to check the tickets) and attendants, esp. to ladies traveling by themselves and senior citizens like the yours truly by way of helping with the luggage, is never forthcoming. The passengers are generally not aware of their duties and so do not know what to expect. I strongly suggest that a comprehensive list of duties of conductors and attendants be clearly displayed in each AC coach and a complaint book must be available with the conductor to lodge a complaint against the defaulters(It is ridiculous to say that the complaint book is available with guard!).

4. The catering in the coaches, esp. the service for tea and coffee in dirty containers, is not up to the mark even after lot of noise having been made by the ministry now and then and leaves much to be desired. To improve the situation in this regard, I strongly suggest to add an exclusive dining car in between the AC coaches for use by these passengers at their convenience, at an added service charges if necessary, thus mitigating the nuisance of hawkers every few minutes from very early morning to late evening hours causing great discomfort. Please think about it; it may pay off in the long run!

5. I would also like to bring to your notice the ill-designed side upper berths in the 2-tier AC coaches which are particularly inconvenient to use (a torture?) by ladies and senior citizens. These must not be allotted to such passengers and should be automatically adjusted/rescheduled at the time of preparation of charts. If possible, the side upper berths should be completely dispensed with or converted to baggage carriers.

The above are some of the pressing requirements for your immediate attention and action; there may be many more small matters to make the journeys more comfortable and even enjoyable.

Looking forward to an acknowledgement and prompt action from you,

Sincerely yours,



[Prof S C BHARGAVA]

Copy : Chairman, Railway Board and all GMs concerned

Dear Sir,
I m staying in bangalore and it was bus that i relied upon to travel to calicut, now since there is some restriction during night hours through bandi pur national park, its very difficult for us to travel, to calicut and near by districts.

Please put more trains to calicut, like yeswantpur-kannur and also make sure that these trains are on weekends, because of Travels like Al-Hind, PK travels (Railway MOS related travels), even earlier friday scheduled trains from bangalore has been changed to saturday.

Please take our complaint into consideration.

Regards
Raifel

From::

Prof S C BHARGAVA
Plot 18, Godavari Gardens
Yapral
Secunderabad 500 087. (A P )

(Res) :[protected]

E-mail : [protected]@rediffmail.com



To :

Ms Mamata Banerjee
Minister of Railways
Govt. of India
New Delhi 110 001

Dated : 5 October, 2009
Dear Ms Banerjee

I am 68 and have been traveling by Indian railways throughout India since the age of 8. Whilst significant changes have taken place in the railways, many of which are credit worthy, there is still much to be desired. Please make a careful note of the following : may be you may earn the credit of implementing a few more glaring reforms.

Recently I traveled with my family [wife, daughter and grand daughter] starting from Hyderabad to Jaipur, to Dehli, to Mathura and back. The 10 days tour turned out to be a kind of nightmare on various counts (as discussed below) despite confirmed reservations all through in 2nd AC sleeper.

1. The worst was the experience of transportation of luggage, mainly comprising three suitcases with wheels and an attaché case, just about two coolies load. However, at each station, we ended up being cruelly fleeced by coolies or porters who proved a menace then a help as follows:
a. at Jaipur – Rs 100/- for transportation by trolley by just one coolie from platform 3 to outside
b. at Delhi Cantt – Rs 100/- for transportation by trolley by just one coolie from platform 3 to
outside
c. at Hazrat Nizamuddin – Rs 250/- (!) for transportation by just 2 coolies from out side to
platform 4 to board Taj Exp.
d. at Mathura – Rs 80/- just to load the luggage in AP Exp on platform 1 [the luggage was
brought to platform 1 from out side by US as no coolie was available even at 7 pm]
e. at Sec. – Rs 50/- just to bring out the luggage from platform 1 to outside.

Note that, everywhere, it is not just the hefty amount demanded, but the attitude aimed to
harass the passengers, esp. the ladies and “senior” citizens!

In this context, I suggest the Railways to initiate the following steps :

a. A constant vigil must be available by the Rly. staff to oversee the doings of the coolies;
may be surprise checks by plain-cloth Rly. personnel on platforms to deal with the coolies
when the haggling is going on and cancel the license of coolies on the spot if found asking
exorbitant rates.
b. Provision of escalators on platform at all important stations so that passengers can
transport their luggage easily from platform to platform.
[In Dec 2007, whilst traveling South with family, we were pleasantly surprised to see
Southern Railway having provided escalators at Egmore station and we had no problem
Transporting luggage from platform 1 to 2 or 3]
c. On every platform, at least one side of the foot-over-bridge to be of ramp type (as it used
to be at many stations in good old days), or the existing step-types can be improvised with
a ramp on one side. Since most passengers now carry suitcases with wheels, being fed up
of fleecing coolies, the ramp can be used to easily transport the luggage across the
platforms.
d. Self-service trolleys can be provided, against a small deposit if required, at the entrance
of the station to transport the luggage at least on platform 1


2. The next important point is about the up-keep and cleanliness in the AC coaches which is a far-cry from the times when AC 2-tier coaches were first introduced. I remember the first time I had traveled in AC 2-tier from Chennai (then simply Madras Central) to Howrah by Coromandal Express and the journey turned out to be a truly memorable experience with superb, personalized service. Now this time in AP Exp we witnessed cockroaches and mice freely roaming about around the berths. The window panes were dirty obscuring the view outside. With so much money charged in the name of fares and surcharge, the least the passengers could expect is clean coaches and berths. Why can’t a “safai walah” be provided to look after the coaches during travel? There are nearly 6/7 AC coaches in a typical supper fast train and the expense on an onboard cleaner could be well justified.

3. The help to passengers by the conductors (who just show up once to check the tickets) and attendants, esp. to ladies traveling by themselves and senior citizens like the yours truly by way of helping with the luggage, is never forthcoming. The passengers are generally not aware of their duties and so do not know what to expect. I strongly suggest that a comprehensive list of duties of conductors and attendants be clearly displayed in each AC coach and a complaint book must be available with the conductor to lodge a complaint against the defaulters(It is ridiculous to say that the complaint book is available with guard!).

4. The catering in the coaches, esp. the service for tea and coffee in dirty containers, is not up to the mark even after lot of noise having been made by the ministry now and then and leaves much to be desired. To improve the situation in this regard, I strongly suggest to add an exclusive dining car in between the AC coaches for use by these passengers at their convenience, at an added service charges if necessary, thus mitigating the nuisance of hawkers every few minutes from very early morning to late evening hours causing great discomfort. Please think about it; it may pay off in the long run!

5. I would also like to bring to your notice the ill-designed side upper berths in the 2-tier AC coaches which are particularly inconvenient to use (a torture?) by ladies and senior citizens. These must not be allotted to such passengers and should be automatically adjusted/rescheduled at the time of preparation of charts. If possible, the side upper berths should be completely dispensed with or converted to baggage carriers.

The above are some of the pressing requirements for your immediate attention and action; there may be many more small matters to make the journeys more comfortable and even enjoyable.

Looking forward to an acknowledgement and prompt action from you,

Sincerely yours,



[Prof S C BHARGAVA]

Copy : Chairman, Railway Board and all GMs concerned

Subject:--No Refund on TDR deposited in[protected]


TDR refund PNR No. [protected]

Dear Sir,

I had been requesting for the refund, for the last 4 months, Though the train was cancelled and the ticket was booked by debit card.



Below is the status of the TDR filed .


Transaction Details

PNR Number [protected]
Booked On[protected]
Type eticket
Class 2A Internet Service Charge Rs 25.00
Date Of Journey 25/5/2009 Ticket Charge Rs 1544.00
Bank ABN Amro Total Rs 1569.00
Train No 1077 Railway Zone NR
From Station PANIPAT JN(PNP) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station JAMMU TAWI(JAT) Quota General


Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 Bhupinder Singh 28 Male
0000/ Booked

2 Sandhya 23 Female
0000/ Booked


Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
TDR Zone : NR
TDR Filing Date : 28-May-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00



But till date o response had been given neither the money creditedback to my account.
What should i do to take this money back from railway??PNR No. [protected]




Please do the needful.

Thanks & Regards,
-Vipan Yadav

To,

The Railway Minister,
Rail Bhawan, New Delhi


Sir,


Subject:-- No Refund on TDR deposited in[protected]


TDR refund PNR No. [protected]



I had been requesting for the refund, for the last 4 months, Though the train was cancelled and the ticket was booked
by debit card.



Below is the status of the TDR filed .


Transaction Details

PNR Number [protected]
Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class 2A Internet Service Charge Rs 25.00
Date Of Journey 25/5/2009 Ticket Charge Rs 1544.00
Bank ABN Amro Total Rs 1569.00
Train No 1077 Railway Zone NR
From Station PANIPAT JN(PNP) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station JAMMU TAWI(JAT) Quota General




Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 Bhupinder Singh 28 Male
0000/ Booked

2 Sandhya 23 Female
0000/ Booked




Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 28-May-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00



But till date o response had been given neither the money creditedback to my account.
What should i do to take this money back from railway??PNR No. [protected]




Please do the needful.

Thanks & Regards,
-Vipan Yadav

Indian Railway — Refund of Money

Dear Sir,

I cancel my tickect on 21st Dec 2008 due to late running of train, whose PNR No. is "[protected]", i file the tdr for that on 21st Dec 2008. but till date i did not get my refund amount.Please do the process to refund my amount as soon as possible.I have already send 4 mails to "tdr process" but till date i did not get my refund. So, please short out my problem.
Deatil of cancl ticket are as follows

PNR Number - [protected]
Train no. - 5609
Class - 3A
Journey date[protected]
Name of Passenger:- Mohd Saif Khan
Internet Charge - Rs.20
Ticket Charge - Rs. 654
Total - Rs. 674

Please look in this matter.


Regards,

Mohd.Saif Khan
+91-[protected]

Indian Railway — not give complaint register

Dear Sir
At Jhalawar(rajasthan) Resivation exicutive come at 8.07 Hrs.
at list 25 passengers was waiting for tatcal reservation.
We asked for Complained register railway counter inchager not give me comlplained register.
Miss Behaved & Threatent me,abused.

Sunil Rathor
[protected]

helow sir

mera naam jagir singh hai sir railway colony no.4, kot khalsa amritsar, punjab mein jo railway quarter kisi ke naam allotment nahi us per nazayaz kabze kiye za rahe hai yeh kabze satnam singh uska quarter no. 272/c aur ramesh kumar @ meshi jo us colony mein electricion hai wo saath mein milkar quarter per kabze kar rahe hai aur logo ko kam rent mein dete hai inke khilaf zald se zald koi karwai ki zaye

I was travelling at Sri jagannath Exp. and returned by Dhauli Express between Howrah to Puri via Bhubaneswar, there was plenty of cockroaches roaming inside AC coaches, when contact TT, he smartly said coming and vanished. Why Railway trying to make its travellers "friends of cockroaches?"Please do the arrangement by appropriate techniqueor write about the presence of cockroaches in AC coaches.

Indian Railway — ticket not issued instantly in bhubaneswar howrah jan shatabdi express 2073/2074 from cuttack to kharagpur and back

Ticket in train 2073 and 2074 are not issued to the passenger from cuttack to kharagpur and back instantly on day of journey which was previously issued .Though a lot of monthly pass holders are allowed to travel in that train.this is creating a lot of problem to the passenger.