[Resolved] Indian Railways — Non refund of partially waitlisted ticket

[Resolved] Indian Railways — Non refund of partially waitlisted ticket

P pallavi sarpot from Mumbai, Maharashtra

Hi, I booked a railway online e-ticket(Pnr no. [protected]) from Gwalior to Pune for two passengers. One seat was confirmed and another wait listed at the time of booking and the status remained same even after chart preparation. I boarded the train and my co-passenger didn't travel due to her seat not being confirmed. Normally, refund for waitlisted e tickets is credited within 3 or 4 working days from the date of journey but when it didn't get transferred into my a/c, i sent an e mail to irctc asking for it. Though they filed a TDR and replied that refund would be processed after 90 days after due verification from the concerned Zonal railways.But I doubt waiting for another 90 days would be worth since I have not been given certificate for non travelling of my co-passenger. When asked by TTE about my co-passenger's travelling status, i clearly told him that she couldn't board as the ticket was not confirmed. Despite knowing my co-passenger not travelling, TTE didn't issue a 'certificate of non travel' for me to be able to claim the refund. I also not cared to obtain the same as I was not aware of the railway rules regarding the partially waitlisted tickets. I was under the impression that same process would be followed as in the case of normal wait listed online e tickets. I still can produce a proof of non traveling of my co-passenger since after a gap one day she boarded another train to reach pune. I have that original ticket in my possession. As in one day she could not have returned to gwalior and again reached pune. Pl. take it up and help me get the refund. PALLAVI Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Arvind Kumar Tiwari

from Patna, Bihar

ersonnel — Non refund of partially waitlisted ticket amount

Dear Sir,

From: A K Tiwari, Sr. Manager (Proj.)
Sent: Tuesday, January 19, 2010 7:20 PM
To: '[protected]@irctc.co.in'
Subject: FW: Non refund of waitlisted E tickets for ACII and AC III

Dear Sir,

No action has been taken till today.

For your information , two sets of ticket of passengers each were booked on the same train and same date with same name of passengers on waitlist ticket with a hope that one are birth tickets in each ticket will be available on quota.

On the day of journey , 3 seats in AC-III was confirmed and 1 seat in AC-II .

I expect the refund of 4 passengers as it was in Wait list and same man can not travel in two births at a time

From: A K Tiwari, Sr. Manager (Proj.)
Sent: Thursday, December 10, 2009 5:19 PM
To: '[protected]@irctc.co.in'
Subject: Non refund of waitlisted E tickets for ACII and AC III

To,

General Manager( Operations)

Indian railway catering and tourism corporation Limited

In ternate ticket centre

State Entry Road

New Delhi -110055

Two set of tickets were booked on[protected] on Internet

II AC ticket from Varanasi to Cuttack for four adults in Train No. 2876 for dated 07-06-09
PNR No. [protected] and Transaction ID : [protected] . All the above tickets were wait listed . On the day of journey i.e 07-06-09 out of 4 passenger , one passenger seat was confirmed on VIP quota on 07-06-09 and rest 3 passengers were in waiting list.

III AC ticket from Varanasi to Cuttack for four adults in Train No. 2876 for dated 07-06-09
PNR No. [protected] and Transaction ID : [protected] . All the above tickets were wait listed . On the day of journey i.e 07-06-09 out of 4 passenger , three passenger seat was confirmed on VIP quota on 07-06-09 and rest 1 passenger was in waiting list.

As per my understanding , the waitlisted passengers money is to be refunded automatically in case of e tickets.

When money was not received TDRs were filed on 12th and 25th June 2009.

On December 1, 2009 I received only Rs. 651 against the first ticket booking. in my account . I was surprised to see the return money amount which is much less than of Rs. 4900 which is actually due for return.

I am attaching all the correspondence for your information and appropriate action .

I hope I will be able to receive the due amount immediately as already 6 months have passed.

I

Expecting early reply and refund.

Regards

A.K.Tiwari

Q-No. C-67 PPL Township

Paradeep ( Orissa)

Mobile : [protected]

Email: [protected]@paraphos.com

The above case for refund of partially waitlisted ticket from irctc and railwy authority may please be initiated to get my hard earned money back.

Regards and with a hope
A.K.Tiwari

SANGIAH.M

from Mumbai, Maharashtra

Indian Railway — non refund of partially cancelled tickets

Tickets booked. But partially cofirmed while journey performed. TDR filed on 02/02/2010. After expiry of 90 days twice reminded through email. Till date refund is not settled. As on date the state of my complaint is stated as :Refund under Process. Please take up the matter with the concerned authorities and arrange for redressal at the earliest possible.

PNR Number [protected]
Transaction ID [protected]

Thanking you.

sangiah. M

Jagdish C Joshi

from Dehra Dun, Uttarakhand

Dear Dir
I have filed TDR in diffent date, many TDR filed more than 90 dyas. But refund not received to till date. The TDR detail is given below. Kindly check this matter.

PNR- [protected]
TDR Date- 29/12/2009 07:01 PM
Master Rigvedansh
Dehradun to Lucknow on 29 Dec 2009. (Part Tatkal Wait list-4 is not confirm.

PNR- [protected]
TDR date- 16/05/2010 11:27 AM
Mr. A Joshi
Kathgodam to Dehradun on 14 May 10 (Part waiting ticket)

PNR- [protected]
TDR Date-17/04/2010 09:13 AM
Ms. Pushpa Bist
Delhi to Varansi on 16 April 10 (Passenger did not travel)

PNR- [protected]
TDR Date- 14/09/2009 04:01 PM
Mr. A K Shukla
Dehradun to Barabanki on 9 Sept 2009 (Part wait ticket)

PNR- [protected]
TDR Date- 05/02/2010 03:29 PM
Mr.Piyush Tripathi
New Delhi to Agra on 5 Feb 10 (Passenger did not travel)

PNR- [protected]
TDR Date- 05/02/2010 07:20 PM
Mr. Jagmohan S Raju
Dehradun to New Delhi on 5 Feb 10.(Passenger did not travel)

PNR- [protected]
TDR Date- 06/02/2010 04:10 PM
Mr. Jagmohan S Raju
Dehradun to New Delhi on 6 Feb 10. (Passenger did not travel.)

PNR- [protected]
TDR Date- 28/05/2010 09:56 PM
Himanshu & Sudhanshu
Haridwar to Lucknow on 28 May 10. Part tatkal wait list ticket is not confirm.

PNR-[protected]
TDR Date- 23/06/2010 08:25 AM
Mrs. Rani Gulati
Dehradun to Allahabad on 21 June 10. (Part passenger is not confirm)

PNR- [protected]
TDR Date- 30/07/2010 09:08 PM
Mr. J P Naithani
Manglore to New Delhi on 31 July 10. (Passenger did not travel)

Thanks & Regards

J C Joshi
M J Networks
91/5-2 (Dronpuri), Dharampur
Dehradun-248001 (UTTARAKHAND)
[protected]
[protected]@gmail.com

vijaymarivada

Hi,

I had the same issue where one seat of mine is confirmed and the other 2 are in waitlist status for AC chair car. When i asked TT he didn't even said anything about the certificate and he also said that refund will be done to my account automatically. I mentioned the same while filing TDR and they regreted it. I don't know how to get the refund back. Help me in getting the refund.

PNR Number: [protected]
Date Of Journey: 25/6/2011 Railway Zone: SCR
Reference No: ekt[protected]
From Station: TENALI JN(TEL) Quota: General To Station: SECUNDERABAD JN(SC)