Indiatimes Shopping — Damaged Item Delivery and No Refund | |||
I received a totally damaged item (samsung microwave) for 12k and my request for replacement and refund (Case Id. 391913) has still not been addressed for 3 months. I am being always told my case manager is working diligently on the case but he does not even has time to call me nor attends my call. There is no way i can reach him or any senior executives other than the good for nothing customer care reps. The product has been lying at my place for 3 months now and even after numerous calls and followups online my request has not been answered. I think this is the worst online company to buy even free products and is a total waste of time and money. Never never buy from this company or else loose your hard earned money. Was this information helpful? | |||
 11 Comments | |||
Comments
I had ordered one music syatem set which is published daily in newspaper - Navbharat times. However it reached my place on 20-11-09.. order no is [protected].
Outside the packaging was very good, but when I opened the pack, System is not working.
Like many other unhappy customers, I have also decided not to do shopping from a company like you.
Kindly replace the music system or refund our money asap.
Sahil Dhall
[protected]
Outside the packaging was very good, but when I opened the pack, System is not working.
Like many other unhappy customers, I have also decided not to do shopping from a company like you.
Kindly replace the music system or refund our money asap.
Sahil Dhall
[protected]
Indiatimes Shopping. — Ordered Item not received
Dear Sir,MadamWith reference above subject, I have ordered through online Book along with CD to India times shooping, But till date i did not received any item. Please find attached
Please give your mail id to forward my mails sent and received from INDIAtimes CC
Thanks & Regards
Haricharan C.P
Ggenuine
Indiatimes Online Shopping — order item did not deliver & not refunded from indiatimes shopping
MY Order No.[protected] IN INDIATIMES ONLINE SHOPPING ON Jan 10,2012 5:19 PM ,I ORDER TWO PRODUCTS ,FIRST ONE IS "Opposites" BOOK WORTH RS 11.00,THIS ITEM "OUT OF STOCK" SO CANCELLED ORDER BUT DIDNOT REFUNDED YET ,SECOND ONE IS "Nokia 101(Phantom Black)MOBILE" WORTH Rs 1499.00,DIDNOT DELIVERED TO ME TILL TODAY(NOTE:THERE ARE AWB NO GIVEN INDIATIMES SHOWS Delivered To Wrong Person or Address) ,I CALL & MAIL TO CUSTOMER CARE OF INDIATIMES ,BUT NO TIMELY RESPONSE ,NOT SOLVED MY PROBLEM,MY ORDER PENDING IN LAST 40 DAYS AGO ,STUCK MY AMOUNT Rs 1510.00 IN INDIATIMES,SO TAKE LEGAL & SERIOUS ACTION TO INDIATIMES ONLINE SHOPPING(Times Internet Ltd)& DELIVER MY ORDER PRODUCTS OR REFUND MY AMOUNT WITH COMPANSATION ,THANK YOU Dear Customer,
Hello from Indiatimes Shopping.
Thank you for using IndiatimesShopping.com
We have found your complain while searching through forums and are extremely sorry for you being upset with our services. We are taking up this case on a priority and a customer service representative has been assigned this task to help you out with the issue you are facing while shopping with us. You may expect a call very soon.
We would also request you to mail us at [protected]@indiatimes.co.in with your updated contact details to assist you better.
You can also kindly tweet us anytime at Cust_Help for updated information.
Thanks,
Customer Help Desk
Indiatimes Shopping
http://shopping.indiatimes.com
Hello from Indiatimes Shopping.
Thank you for using IndiatimesShopping.com
We have found your complain while searching through forums and are extremely sorry for you being upset with our services. We are taking up this case on a priority and a customer service representative has been assigned this task to help you out with the issue you are facing while shopping with us. You may expect a call very soon.
We would also request you to mail us at [protected]@indiatimes.co.in with your updated contact details to assist you better.
You can also kindly tweet us anytime at Cust_Help for updated information.
Thanks,
Customer Help Desk
Indiatimes Shopping
http://shopping.indiatimes.com
TILL TODAY 90 DAYS CROSSED, MY ORDER, BUT NO DISPATCH, NO REFUND, NO COMMUNICATION, I HAD NEVER EVER SEE THIS TYPE ONLINE SHOPPING SITE LAST FIVE YEARS!!!
Indiatimes — Goods ordered online, did not receive
Hi,I ordered a Sony PS3 320GB with Medieval Moves Bundle (with in-built Blu Ray Disc Player) (Black); online through Indiatimes shopping on the 14th May. The expected delivery time given was 4-5 days. There is still no sign of the item.
I have sent numerous mails and made several phone calls but of no use. I finally cancelled the order on May 24th and also got my cancellation number 239142. Now I am waiting for my refund and that too is not coming. I have paid a heavy amount of Rs18991.00 for this item and now I am not even getting my money back. Everytime I write to them, they ask me to wait for another 2-3 days! Please help!
Thanks
Anju Kumari
Hi Vatsh,
We sincerely apologize for the inconvenience. We have taken note of your case ID and out customer care team will get in touch with you at the earliest. We look forward to resolve your issue as soon as possible.
Regards
Indiatimes Shopping
Customer Care Help Desk
We sincerely apologize for the inconvenience. We have taken note of your case ID and out customer care team will get in touch with you at the earliest. We look forward to resolve your issue as soon as possible.
Regards
Indiatimes Shopping
Customer Care Help Desk
Dear Vatsh,
Hello from Indiatimes Shopping.
Thank you for using Indiatimes Shopping.
We are taking up this case on a priority and a customer service representative has been assigned this task to help you out with the issue you are facing while shopping with us. You may expect a call very soon.
Thanks,
Customer Help Desk
Indiatimes Shopping
Hello from Indiatimes Shopping.
Thank you for using Indiatimes Shopping.
We are taking up this case on a priority and a customer service representative has been assigned this task to help you out with the issue you are facing while shopping with us. You may expect a call very soon.
Thanks,
Customer Help Desk
Indiatimes Shopping
Dear Vatsh,
While trying to resolve your issue as soon as possible we have found that the case ID you mentioned here doesn't exist. Please provide us with the correct case ID or your Order Number to help us process your complaint faster.
Thanks,
Indiatimes Shopping
While trying to resolve your issue as soon as possible we have found that the case ID you mentioned here doesn't exist. Please provide us with the correct case ID or your Order Number to help us process your complaint faster.
Thanks,
Indiatimes Shopping
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Indiatimes Shopping — Damaged Items Delivered
I had ordered one jwellery combo set which is published daily in newspaper - Hyderabad Pearl Set on May 13th 2009. However it reached my only on 9th day of ordering.Outside the packaging was very good, not tampered but when I opened the pack, most of the items are damaged. They had showm two wrist watches (bejwelled & pearl) on the offer but only one bejwelled watch alongwith one local simple watch is there in the pack.
Like many other unhappy customers, I have also decided to do shopping only when u can actually see n check the product, no online shopping anymore.
Hemlata Ramesh