[Resolved]  Indiatimes Shopping — non delivery

Dell-Vostro 220s — Wrong product send

I have ordered for the desktop pc to Dell company against their quotation for the same with total configurations send by them, I paid them 100% advance, but the product send by them was same but it was with without any operating system actually they send the DOS system, and after giving them the regular calls to their customer cell, they send the operating system, but as the system was suppose to come along with lot of configurations and multimeadias which was not their and even after regular calling and mailing we did not got any response from their side.

I had Purchased a Nokia 1650 GSM Mobile Phone vide Indiatimes order Number[protected] and paid for it with my credit card, despite several reminders, this item has not been deliverd. Kindly look into this matter. It is almost a month and I have waited long enough, please not that I will now initiate necessary action for recovery. Kindly also note that I will C.C this mail to the appropriate consumer re-adressal forum.
Rgrds
Manohar

----- Original Message -----
From: [protected]@indiatimes.co.in
To: [protected]@ambattur.com
Sent: Wednesday, December 16, 2009 10:37 AM
Subject: Re: Delivery [ Ticket Number: SHOP-360251 ]


Dear Manohar K. Babu,

We thank you for contacting Indiatimes.

With reference to your mail dated-14.12.09 for order no[protected], We would like to inform you the order cancellation is not possible so we have forward Non Delivery Complaint to our concern department,

Please allow us 7 working days to resolve the issue, so kindly wait for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

Vikram Kumar - Customer Service

Thank You once again for being a valuable customer of Indiatimes.

With regards,

Indiatimes Shopping.

[protected][protected][protected][protected]
Please let us know if this e-mail resolved your query:

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http://www.feedback.indiatimes.com/gcReport/feedback/FeedbackSuccess.jsp?TN=360251&STN=1&CID=20&FD=[pr...⇄

If not, click here:
http://www.feedback.indiatimes.com/gcReport/feedback/index.jsp?TN=360251&CID=20&FD=[protected]



----- Original Message -----
From: [protected]@ambattur.com
To: I Care
Sent: 14-Dec-2009 17:04 Hrs.
Subject: Delivery

This is my 3rd reminder, if you do not effect a refund witin 7 days I will approach a consumer readressal forum.
Manohar


I am attatching releavent mail details.

"

Similar incident happened with me My Order no is[protected] and its cancelled for refund on 21 june 2010 ...13 working days has passed no refund from their side.On calling 6th july 2010, they extended another 3 days, now today thst 9th july 2010 i called they again told me to wait till monday...lets see what happens on monday i will update the story as it goes...I think finally i will have to lodge a FIR complaint against them.

I am facing a similar problem. I am contemplating cancelling my order. The customer care is very unprofessional. Please let me know the course of action in case of non receipt of reply. I wouldn't mind dragging Indiatimes shopping to court!

Pathetic experience!

Sales return Replacement/Repair Nov 18, 2010 Remark---[KapilS.]

Order shipped Sales return Nov 18, 2010 Remark---[As per courier web tracking product rto, kindly reship the product]

Verified Order shipped Nov 11, 2010 AWB Number---[[protected]]
Remark---[TIL logistics]
Shipment Date---[Nov 10, 2010]
Courier Name---[Aramex]

Payment Recieved Verified Nov 3, 2010
Order Under process Payment Recieved Nov 2, 2010

Re: [Order:[protected]] Item No 2 Godrej GFE 27 SMT4N Frost Free Refrigerator (Case 529044)

Godrej Refrigerator with amount 18,575/- was ordered on Oct 22nd 2012 and till now I have not recieved the shipment.

I got a call that the item is out of stock on Nov 6th so I asked for a refund therefore I bought a new refrigerator locally. Customer care has marked my order as item already shipped with 2181558-H-CR and AWB 82I/93156761 on Nov 9th later. This is a made-up fake courier service which doesnt exist. My order has been intentionally marked as shipped on November 9th when I asked for a refund. They say I had to reject the shipment to get a refund. This is November 27th and I havent recieved a shipment.

Never shop with indiatimes, they are running a scam with customers.

Ashok

Dear Mr. Ashok,

As per our records this issue has been closed and we sincerely apologise for the inconvenience faced. We look forward to have another chance of serving you in future.

Thanks,

Indiatimes Shopping

Service of India times shopping is just very bad. I ordered using indiatimes twice and both times the product was not delivered till the delivery date which itself is too long as compared to others like flipkart, etc. They didn't even ship after 16 days of order/ 6 days after delivery date. I even complained about that and the product was even not shipped 6 days after the complaint. At last I had no other option but to cancel the order. Just waste of time and I had to make urgent purchase of the same product as I needed by that time, at a much higher price locally.

Non delivery/cheating: On 10 June 2013 I ordered a laptop dell vostro 2520 with Indiatimes provided id [protected]; bluedart awb no. [protected] and ensuring me delivery by 19 June. As shipment ref. not found on tracking system I complained Indiatimes, they accepted and appologised for the wrong shipment and registered a case no. 936925 on June 22. On 27 June the company confirmed me of my order returned to Indiatimes office and asked me if they would send me the order again. I strongly asked them them to send me the same product/order immediately. To my surprise on 29 June company informed me that the order is delivered to me, I complained of such cheating, negligence and disturbing response telling them again to send me back the same, my order immediately. But on 1 July morning an official called me that the product was out of stock. In case they had sent me the product through bluedart and returned the same to the sender/office after long misplacement in the courier (as indiatimes claimed), the same order should be in the indiatimes custody. There should not be any question of out of stock. Where is my order? What had they sent to me earlier exactly? As I planned my work considering the new laptop arrival, I failed my participation in two meetings; one is in Guwahati on 21-22 and second in Itanagar on 25. I need compensation towards my losses and inconvenience caused by Indiatimes due to their cheating and negligence.