Indiatimes Shopping — Product Not Delivered
I had placed order (Order no. [protected]) with Indiatimes Shopping on 21st October, 2012. The expected date of shipment was 31st October, 2012 and expected delivery date was 3rd Nov, 2012. Since i did not receive any intimation of shipment i called up Indiatimes Shopping customer care no. and they informed that shipment has been delayed and will be shipped by 3rd Nov. I received mail on 3rd nov that order has been shipped through Overnite Express Courier service with AWB no.[protected] and expected delivery date of 6th Nov, 2012. I did not receive my order on 6th and so now I called up courier company to check the status. And i was shocked to listen their reply. They siad that this shipment was never booked with them and that their Gurgaon office has not registered any shipment with this AWB. I again called up Indiatimes customer care no. and informed about this, and they just replied that they will arrange a call back from the complaints department. But now i cannot wait any longer and i demand complete refund of the order amount immediately (including shipping and call charges that i had to make for follow-up). Can you please help me recover this from such fake company.
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