[Resolved]  Indiatimes Shopping — Receipt of Micromax Funbook in Damaged Conditions

Hi,

I had placed an order with Indiatimes shopping on 23rd May 2012 for purchase of Micromax Funbook tablet (Order No. [protected]). The tablet was recived by me via Bluedart express ltd. (via
AWB No.:[protected] ) on 28th May 2012 in a damaged condition. I immediately called up customer care no. [protected] and registered a compliant with them on same day (Complaint No. 246245). The arranged a picked up on 30th May 2012 through aramex courier AWB No. [protected]. But the vendor refued to accept the courier and the same was returned to me through Aramex Courier AWB - [protected]. Thereafter i again contacted the Customer care and they gave me a new address to send the courier which was again shipped via Aramex Courier AWB [protected] to Times Internet Ltd / A2Z Shopping Limited, Top Floor, 10- Dariya Ganz, New Delhi-110002.

But this vendor also refused to accept the Courier and the same shipment is on hold with Aramex courier. On a daily basis I have been following up with Customer care to get the courier accepted by vendor and a replacement is provided to me at the earliest. But whenever I call up, they always keep telling they are following up with vendor and courier company to get the courier accepted by Vendor and the replacement will be provided as soon as the vendor confirms the receipt of goods and they will update me within 24 hours / 48 hours / 3 working days. But till date I have never recieved a call and only I keep following up with them everytime. When I told them to transfer to call to some next level manager in their call centre, the reply was back we have 1 senior manager in the office and he is busy and hence cannot take the call.

Frustrated with their responses, when I told them to cancel my order, they told that that will happen only once the goods are recieved by the vendor. And I dont know when the vendor is going to accept the goods and either a replacement / refund is given to me.

Request your kind help to get a replacement / refund at the earliest.

Regards
Amol - [protected]

Dear Vijay,

Greetings from Indiatimes Shopping.


We sincerely apologize for the inconvenience. Your order number and complaint has been registered with our Customer Help Desk. Your issue will be resolved soon. We would also request you to mail us at [protected]@indiatimes.co.in for further queries regarding your order.


Thanks,
Customer Help Desk
Indiatimes Shopping
http://shopping.indiatimes.com

Dear Vijay,

The issue listed above has been resolved on 8 August. We apologize again for the problems you faced and assure you a better experience next time around.

Yours sincerely,

Indiatimes Shopping