IndiaTimes.com Complaints & Reviews

Indiatimes Shopping — Late Delivery

I had ordered for Rakhi Special Hyderabad Pearl Set. The offer was a Raksha Bandhan special offer and the delivery was promised before Raksha Bandhan (5 August). The payment was made thru credit card which was credited within 2 days of the order (27 July). However, even after constant follow ups for delivery, the only response i got was that the order is verified but the shipment is pending. I got no reason for why the shipment was not made. After a complaint on 5 August, i got a response that the order has been shipped. The shipment was made on the occasion when it was required.

Error in last line rectified. The delivery was not received on the occasion when it was required.

Indiatimes Shopping — late delivery

my DOC NO.[protected] BOOKED ON 21.05.2010, TILL DATE NOT RECEIVE TO THE CUSTOMERS. SO IRRESPONSIBLE. WE ARE UNABLE TO CONTACT ALSO

Take this from a customer who has been cheated by TOI...twice. The product you will receive will not be the original "Philips" brand. It will a cheap imitation from China. This product will fail during first use (if not, you are the lucky few who got to use it the second time). Then you will call TOI for replacement which they will sweetly say will be picked up in 2 days...after 2 months of frustration you will mail to the escalation email ID...you will surprisingly receive a response...and a call back from their call center. No replacement no refund after that. I am sorry to say that you will become the victim of a famous con that TOI has been running successfully for years.

Dear Customer,

Hello from Indiatimes Shopping.

With reference to your complaint posted above, we would like to update you that your order already delivered to you through Quantium courier vide AWB number# IS0019099 on dated 11/02/2012.

We would also request you to mail us at [protected]@indiatimes.co.in for any further assistance. We wish you will give another chance to serve you better and provide you with the best of services.

Please provide your feedback on our facebook page at facebook.com/IndiatimesShopping


Thanks,
Customer Help Desk
Indiatimes Shopping

A defective sunglass

please back my case. Cause your official staff 'v create a case id 1643891. please take your product and return my case back hand to hand.

Non delivery from last 1 and half months

order has been placed from 22nd April 2013 and till date order has not been delivered.Despite several calls they are not responding neither to refund nor for delivery.

BPL Mobile — Over charging for sms

I am a BPL customer for 2yrs and i have noticed that i am being overcharged for sending SMS.
I notice many time that for single SMS my two units are deducted that is double the amount of single sms rate even if the SMS is simple and very small.
Earlier this problem used to occur 1 or 2 times in a month but lately this cheating frequncies increase so much that my every third or fourth SMS is charged double.
This is complete robbery by BPL mobile.

BPL Mobile — SMS 58888

Kamlesh M Manek
82/84, Walkeshwar Road,
4, Radha Govind Building,
Mumbai - 400 006.
[protected]@yahoo.com
Date :[protected] To,
Manager,
BPL Mobile Ltd,
mobile.[protected]@bplmail.com
Mumbai. REf : Pre- Paid Mobile #.[protected] Dear Sir, With My Connection on[protected], I must have received a SMS Msg
from 58888 & It automatically dialed the No 58888 and it lasted for 1.14.58 minutes.
And i was charged Rs. 600.00 . Kindly REply on [protected]@yahoo.comI visited the Fort Gallary for the same . & i was told to mail toy you.I want you to refund me the Amount that has been charged to me.Or eles i would be forced to take action against you. Regards / Kamlesh CC : Consumer forume

Indiatimes — mobile alerts

Indiatimes sercive ipl alerts on phone.
When i recieved the message regarding the service,it said 20 alerts where as i hardly recieve 5 alerts for a heavy cost of 3 rupees per day.
I want to deactivate the service, but nowhere on the internet have they mentioned any way to stop a service or any toll free number to register a complaint.The company is simply fooling customers and minting money.

Plz.do Not Any Company SMS

Please unsubscribe(deactivate) indiatimes bikini babes pack http://223.165.26.118/site/t.jsp?i=2005 on my mobile no.[protected]

I ordered a sewing machine and food processor. Both failed at first use. Placed a complaint with Times of India. They promised to replace...no action taken. Sent escalation mail. Still no response.

Its time to realize that TOI is polluting our country with cheap China goods (both the products I ordered were made in a village of china). This is affecting our Indian industries. Their after sales support and response is zero...their standard answer is "in 72 hours we will have someone pick it up from your doorstep". Also realize that, all you have is a call center number and a mail id...there is nothing you can do to take penal action on them.

Beware and stay away!

Dear Ms. Aakriti,

Hello from Indiatimes Shopping.

With reference to your complaint posted above, we would like to update you that your refund has been already processed from our end for your order no.[protected] on dated 01/03/2012.

We would also request you to mail us at [protected]@indiatimes.co.in for any further assistance. We wish you will give another chance to serve you better and provide you with the best of services.

Please provide your feedback on our facebook page at facebook.com/IndiatimesShopping


Thanks,
Customer Help Desk
Indiatimes Shopping

India Times Shopping — The screen of the phone is loose

Hi,

i m working in news channel in noida but soory to say its was big mistake of my life to order from india times..My wife's birthday was approaching and she always wanted a blackberry phone, seeing you discount in the TOI i couldnt resist myself from calling your customer desk (I regret now why did i)

Well, there was some problem in the server and it was not connecting to the payment gateway so the order was not taken for three days. Finally the swapped my credit card and processed my order. Following are the details:

Item: Blackberry Storm 9530
Order Number: [protected]
since then I was waiting for the product finally at the 15th day of processing I got the phone through courier.

Alas!! the screen of the phone is loose
The camera quality is not as expected by 3.2 MP
Did not get any 250 GC as assured

I again called customer service and they now say that it will take again 15 days, what if the next phone also has problem...the chain of 15 days will go on I believe.

Being a customer I am really disappointed want to aware every friend of mine not ever go with india times shopping, their service really sucks.

M going to put all this on all social networking sites and forums so that none again gets disappointed like me....

My wife's Bday is approaching and i cant give her what i thought would be better if i would have bought it through a store.
services like yours have made virtual shopping a non trustable avenue.

i m calling from 8 days to customer executive but everyday i geting same anser ,sir courier person will come today at ur home..i dont know that day when come...

You may just trash this mail out but I still believe in humanity. Lets see how do u handle it.


Regards,
Sajid Khan,
Producer,
News 24,
[protected]

I ordered a sewing machine and food processor. Both failed at first use. Placed a complaint with Times of India. They promised to replace...no action taken. Sent escalation mail. Still no response.

Its time to realize that TOI is polluting our country with cheap China goods (both the products I ordered were made in a village of china). This is affecting our Indian industries. Their after sales support and response is zero...their standard answer is "in 72 hours we will have someone pick it up from your doorstep". Also realize that, all you have is a call center number and a mail id...there is nothing you can do to take penal action on them.

Beware and stay away!

Dear Mr. Patil,

Hello from Indiatimes Shopping.

With reference to your complaint posted above, we would like to update you that your refund has been already processed from our end for your order no.[protected] on dated 26/02/2012.

We would also request you to mail us at [protected]@indiatimes.co.in for any further assistance. We wish you will give another chance to serve you better and provide you with the best of services.

Please provide your feedback on our facebook page at facebook.com/IndiatimesShopping


Thanks,
Customer Help Desk
Indiatimes Shopping

I ordered a sewing machine and food processor. Both failed at first use. Placed a complaint with Times of India. They promised to replace...no action taken. Sent escalation mail. Still no response.

Its time to realize that TOI is polluting our country with cheap China goods (both the products I ordered were made in a village of china). This is affecting our Indian industries. Their after sales support and response is zero...their standard answer is "in 72 hours we will have someone pick it up from your doorstep". Also realize that, all you have is a call center number and a mail id...there is nothing you can do to take penal action on them.

Beware and stay away!

HELLO SIR,

PLEASE UNSUBSCRIBE MY MOBILE NUMBER [protected] FROM YOUR SERVICE (HOLLYWOOD SIZZLERS) WHICH WAS REACTIVATED ON 19/1/12 TO 26/1/12

THANK YOU
VIKAS GARG
[protected]

www.wap1.indiatimes.com — STOP SERVICE

ON MY TATA DOCOMO NUMBER ([protected]) A SERVICE OF HOLLYWOOD SIZZLERS WAS REACTIVATED ON 19/1/12 TO 26/1/12.

PLEASE STOP THIS SERVICE EARLIER BY WHICH IN FUTURE MY BALANCE WILL NOT BE DEDUCTED

hello sir
on my tata doComo no.[protected] a service i.e. Hollywood sizzlers has been activated please deactivate this service as soon as possible

Dear Sir,
I am tata docomo user and my mobile no is [protected].I have subscribed for sending the message from
www.wap1.indiatimes.com. But now Iwant to Unsubscribe the service as soon as possible.
Thanking you.

Stop this service

i want to unsubscribe bikini babes subscription, please do it as soon as possible

please deactivate or stop the subscription of bikini babes from my bsnl no.[protected]as soon as possible

please deactivate or stop the subscription of bikni babes from my bsnl no [protected]

I have purchased micromax mobile from indiatimes shopping on 3rd feb 2010 & paid through icici credit card & my order no is[protected] but company not delivered the product to me till today i.e on 23.02.2010.They not response on my complain.

RAJESH KUMAR SINGH
AFM (B)'s OFFICE
CCLtd , NTS BARKAKANA
JHARKHAND 829103
PHONE NO [protected]

Hai,
I have experiences with most of the shopping sites and more complaints about indiatimes..Indiatimes i purchased two items and got it both damaged, when called they told me to sent it back...after that no response and no reply...i lost my money and time...I prefer you for online shopping- http://shop.sunsim.in .because from most of others i got poor customer service/defective product /no response...But from sunsim i shopped 5 times and they have a good customer care and also will deliver in proper time and good product...tradus.in is also somewhat ok, but they have no many products in site...try this http://www.sunsim.in and that make you feel happy...i am sure...forgot about old shopping experience and don't refer anyone there...Happy shopping!!! Have a nice time...

SIR,
I ORDERED A PRODUCT THROUGH INTERNET TO INDIATIMES SHOPPING.THE PRODUCT NAME IS HANDY & PORTABLE VACUUM CLEANER & THE ORDER NUMBER IS[protected],PAYMENT TICKET NUMBER IS 354869.I PAYMENT BY CHEQUE.THE CHEQUE CLEARED FROM MY ACCOUNT,BUT STILL NOW I DON'T RECEIVE ANY PRODUCT

I had ordered a mobile phone using my credit card from indiatimes shopping and was told that i would not be charged any processing fees by the person when doing the transaction. I was also given a tracking number. I was also told that i would be receiving this product withn 3 days.Infact the mobile order number is still to be found as well as i was charged another rs 300 as processing fees. its been 3 days and when i called the customer care....all they say is that there has been no order placed as its still not showing on their computer. My tracking number given is [protected] and the order was for a micromax Q5 mobile.If this is the service that india times is gonna provide i would make it a point to tell one and all that do not shop on indiatimes portal

regards

Hi Team,

I am very sorry to say that you are irresponsible in customer satisfaction. I have done a online purchase for Nokia 5800 tube Xpress phone through Credit card in 6 EMI, first EMI will be processed on 3rd of AUG but till now i havent received the product. The status shows as it has been delivered on 21 July, but till now I don’t have any update on this, either I don’t have the chance of cancellation, since couple of days when I call the call centre to find out the status, they repeat the same “ as it will get delivered in 2 days an its coming form UAE” bull , even if the do a normal courier it will reach India with in 5 to 6 days, its almost 11 days now(Aug 02, 2010), and there is no response either from India shopping times or from courier, today when call they say that for cancellation it requires 48hrs, it’s a shame on our part that we do give this type of customer service to our own Indians, that to from India shopping.

Complaint number: 370640
Order Number:[protected]

Regards
P.Pavan Kumar
[protected]

INDIATIMES SHOPPING

I had placed order for kindle wireless reading device on 13/Nov/10

Payment was done on the same day (13/Nov/10) by citibank credit card & delivery was promised within 7 working days, Today is the 8th Dec and i am yet to receive my order.

When i spoke to customer care center, I was informed it has been dispatched from thier place on 23/Nov. but still i have not received it. I took express It courier Telephone no. for pune which r following 26120638, 26123706, 26122440 but none of them are working.

My complaint no. for not receiving kindle device is 571327.

ORDER NO.[protected] SUB ORDER NO. 3488321 CONSINMENT NO. I[protected]

Yogesh Parulekar
[protected]@hotmail.com
08/Nov/10

Its been more than a month that i ordered a apple green ipod 8 gb from india times and made the payment through creditcard.

I made a request of making the delivery only after giving me a call.

On 21st may I left mumbai and came back after 10 days.

On 4th june i called up India times and was told that the product was delivered on 22nd may and that i have collected the product.

But i havent and till date the product is not delivered.

On 4th june i made a complaint (My complaint no. 292917 with indiatimes) and was told that the product will be delivered with 7 working days. And till now i have been calling after every 2 days only to be said that it will be delivered after 48 hours.

Hello

India times shopping is running a fraudulent company under the umbrella of TIMES GROUP.

I ordered a product on Nov 4 2010 with order No[protected]. Received a wrong product, However sent back the product for replacement on Nov 15th.

Until now i have not been delivered the product I ordered. Have been calling up customer care daily but no results yet. From past 1 month daily I get to listen that my product will be delivered within 24hrs or 48hrs.

Please help me out.

I had never anticipated of such a business strategy service from TIMES GROUP.

-Dayakar, Bangalore
mailid: [protected]@gmail.com

During last two months i booked car utility combo and recently blodd pressure monitor from Indiatimes shopping.They booked my order,debited amount from my credit card and assured delivery within 10 days time.But on both occasion i was informed that your order has been cancelled without giving any cause and amount will be refunded.I felt frustrated and cheated as i wanted product and not the amount paid.

I had purchased two products from indiatimes ( this was my first and last order) with order id [protected] on 13-Jan.
Out of two products one is shown as cancelled on the website, without any intimation to me.
I tried calling Indiatimes several times, also started online chat and sent SMS to call back ( this is a service as promised by them)
but there is no response.

I had read about the reviews that Indiatimes is a fraudulent site on consumercomplaints, on mouthshut but thought let me give a try and I was also fooled.

It looks like Shopping.indiatimes.com is a fraudulent site run by group of anti-social elements as it does not befits group like Times of India.

All those who have been cheated by this site, should unite and write a letter to Prime Minister office and seek help of CBI to catch hold of this cyber criminals. They should be given severe punishment in court of law for cheating citizens of India.
I am going to do that personnely and also inform ministry of consumer affairs

Shopping.Indiatimes.Com — non delivery of product purchased online

MY WIFE, NITHU IK, PURCHASED A VALENTINES DAY GIFT ONLINE FROM INDIATIMES SHOPPING, ORDER NO. OF THE PURCHASE WAS [protected] & THE AMOUNT PAID WAS Rs.1045, IT WAS SUPPOSED TO BE DELIVERED ON 14TH FEB'12, BUT THE GIFT WAS NOT DELIVERED. ON TRYING TO GET IN TOUCH WITH THEIR CUSTOMER SERVICE, CALLS WERE PLACED & TEXT MESSAGE COMPLAINTS WERE REGISTERED BUT WE NEVER GOT ANY RESPONSE. THE LEAST THEY COULD HAVE DONE WAS RESPONDED BACK & COULD HAVE EXPLAINED THE DELAY, BUT THEY NEVER BOTHERED, WE FEEL CHEATED.

The site is very much owned by TOI. Their after sales support is really bad. I have gone through it and now you are realizing it. Beware and stay away.

Nothing will work. They are well connected and your dreams of writing to pmo and cbi will never come true. They will continue to cheats the Indian public and ordinary people like us will watch and do nothing. The best you can do is stop their newspaper subscription and avoid ordering these Chinese fakes. Go out to your local market and buy genuine indian goods...that way at least you will help strengthening our country.

I ordered a sewing machine and food processor. Both failed at first use. Placed a complaint with Times of India. They promised to replace...no action taken. Sent escalation mail. Still no response.

Its time to realize that TOI is polluting our country with cheap China goods (both the products I ordered were made in a village of china). This is affecting our Indian industries. Their after sales support and response is zero...their standard answer is "in 72 hours we will have someone pick it up from your doorstep". Also realize that, all you have is a call center number and a mail id...there is nothing you can do to take penal action on them.

Beware and stay away!

It was a lesson learned for me too..I ordered 4 times but all were canceled. According to their staff its because of out of stock. My advice is never ever order from Shopping India times website.

i ordered a product samsung galaxy s2(creamic white) from this site.and they gave me a ultimatum of 29th august for the delievery of the product.but i didnt recieve the product.everytime i call them they say sir we will call u within 24 to 48 hrs.today is 29th and im still struggling for the product.now i just and just want my refund.kindly give me my refund WITH PENALTY urgently.
my order number is [protected]
ricky garg
[protected]@yahoo.in
[protected]

Dear Mr. Garg,

Greetings from Indiatimes Shopping.

We sincerely apologize for the inconvenience. Your order number and complaint has been registered with our Customer Help Desk. Your issue will be resolved soon.

We would also request you to mail us at [protected]@indiatimes.co.in for further queries regarding your order.

Thanks,

Indiatimes Shopping

I had purchased from Indiatimes on 9th dec 2012 with order id [protected] but did not receive the product( samsung led tv 32 inch 38900 Rs)

I tried calling their numbers, also initiated online chat and sent an SMS to call back but they are all again again told 48 hour time ..

I feel this is a finance Company or cheating company .The owners are cyber criminals and should be booked under criminal offense to our nation.

They are provide again again Duplicate courier . i thig they are cheated to all , so pls block this website and collect all customer money.


Regards
Arun
[protected]

Dear Mr. Arun,

Hello from Indiatimes Shopping.

We are extremely sorry for the delay in delivering your order and we assure you that this will be resolved as soon as possible. Please wait for an update regarding this matter.

Thanks,

Indiatimes Shopping

Dear Mr. Arun,

This is to state that your order has been cancelled and the case is closed. We apologise once again for the inconvenience and hope to have another chance of serving you in future.

Thanks,

Indiatimes Shopping

I ordered my product order no. [protected] Micromax Tablet on 6th march 2013 online at indiatimes shopping by Credit card payment, and my product delivery date is 15th march 2013. But my product is not delivered till 17th march 2013 even its not shipped by indiatimes till 17 th march 2013.

Regards
Vishal

Our Company had placed an order for a Fujitsu Laptop (Order No: [protected]) to Indiatimes Shopping on 14/06/2013 (prepaid) with an "expected" delivery date of 22/06/2013.

On 18/06/2013, Indiatimes Shopping claimed that they have sent the shipment via BlueDart. Upon tracking the courier, it was untrackable. Initially, the Company claimed it is not trackable because of the courier company's fault.

Till date (27/06/2013) the shipment is untrackable and undelivered. Repeated calls and reminder emails result in a standard response from the Company asking for more time.

Neither is the delivery being arranged nor a refund. For what it's worth, this company had successfully delivered our previous order, which is a common business tactic to trap someone as their trust increases for future dealings (usually translates into bigger deals).

We trust better sense will prevail.


Sincerely,

Orient

I have ordered 2 products namely Vinod Breman Saucepot 20Cm, 3 Ltr and Vinod Cookware Stainless Steel Saucepan- 3216_VS (order no [protected]) from Indiatimes Shopping, online by paying through debit card an amount of 1084 rs on 21 September 2013 to hanumangarh junction, rajasthan. i have received only one product worth rs 530 i.e. Vinod Breman Saucepot 20Cm and a bill mentioning that both products are delivered, on 28 september 2013. so on the same day, i called customer care of the website, they have given me the complaint no or case id 1102551, mentioning that they will call me within some 24 hours or so. but i didnot received any call. On 29 sept, i received an email from them that we tried to contact but you are not contactable so reply on this email or contact us through customercare no. or we will be closing this case in next 24 hours. so i again called the customercare no mentioned, and they said that you are not contactable and many such things.we are not closing the case but we are closing the case from some department and etc. first of all, i didnot received any call from the website, second if they want to contact me they can also email me about the delivery of the remaining product. the email mentioning the closing statement which was not clarified at all, also tensed me. the customer care no attendee said that tell us the time when we you are contactable, i said at 12 pm, so he said that will contact you 12 pm next day. they also didnot mention why they want to contact me. again on 30 sept, i didnot received any call but an email and a message on my phone that your item associated with the order no [protected] has been delivered. on 4 oct 2013, i wrote them an email that i have not received one item and am upset about your services. since then they are trying to console me by replying through emails and saying that our case manager is working and so on. On asking them that i want to know the delivery date only, but again saying that we will call you today or next day, they are doing the same thing from 28 sept. i also have emailed them the people are wasting my time and i have to issue a complaint about them, but they are replying through same emails, without mentioning the amount of time they need and delivery date of the remaining product. shopping from this site has wasted my time, money and energy. this shopping site has been giving me the frustration and also deceived me.

This is for your information and action that we had taken the delivery of the Gas Cooktop(Padmini CS 4GT Jalwa-Order No:[protected])Invoice No:Til0156 dt:12/11/13) without assured Gift hampers {2 assured gifts worth Rs. 3960 - Revlon Beauty Hamper worth Rs. 1080 & Arrow Gift Hamper worth Rs. 2880} on 16/11/13 at 17.15 hrs.,

We have taken this delivery after talking to Mr. Saizan from customer care of M/s. Shopping.Indiatimes.com and our discussion ID given was 1168471 as per their records.

According to Mr. Saizan above said gift hampers worth Rs. 3960/- will be delivered by M/s Padmini Impex Pvt. Ltd. Directly to us and the same will reach us within 5-7 days.

After taking delivery, we had informed once again to customer care – Mr. Dixit Dilawar for not receiving the gift hampers and he also assured us that the gifts will be received by us within 5-7 days.

But till 17/12/13 we had not received our free gift hampers.

We had written several mail and talked to the customer care of Indiatimes shopping people to deliver us free gifts as assured but they are not paying any attention to our request. They are neither refusing us in written.

Please help us.

Manoj Bansal([protected])([protected]@rediffmail.com)

This is for your information and action that we had taken the delivery of the Gas Cooktop(Padmini CS 4GT Jalwa-Order No:[protected])Invoice No:Til0156 dt:12/11/13) without assured Gift hampers {2 assured gifts worth Rs. 3960 - Revlon Beauty Hamper worth Rs. 1080 & Arrow Gift Hamper worth Rs. 2880} on 16/11/13 at 17.15 hrs.,

We have taken this delivery after talking to Mr. Saizan from customer care of M/s. Shopping.Indiatimes.com and our discussion ID given was 1168471 as per their records.

According to Mr. Saizan above said gift hampers worth Rs. 3960/- will be delivered by M/s Padmini Impex Pvt. Ltd. Directly to us and the same will reach us within 5-7 days.

After taking delivery, we had informed once again to customer care – Mr. Dixit Dilawar for not receiving the gift hampers and he also assured us that the gifts will be received by us within 5-7 days.

But till 17/12/13 we had not received our free gift hampers.

We had written several mail and talked to the customer care of Indiatimes shopping people to deliver us free gifts as assured but they are not paying any attention to our request. They are neither refusing us in written.

Please help us.

Manoj Bansal([protected])([protected]@rediffmail.com)

This is Sagar here.

Case Id. 1211961
Order No:[protected]
Type:Web Case Problem Area:Replacement Resolution Date:Jan 6, 2014 Case Status:Open Case Creation Date:Dec 20, 2013 11:21 AM

Description:Hi. when i power on the mobile. it shows me red line beside left side.it is defective one. can you please let me know what should further action which can be done? best, Sagar.

Today i called in customer care and i asked for replacement behalf of defective mobile. they asked me to get DOA certificate from XOLO care by visiting. so i will be going today in XOLO care for DOA. i will keep my post alive untill i get any resolution. let see what XOLO people say about this whether they are giving me a DOA or not.


best,
Sagar.

In spite of repeated followups with indiatimes customer care, still i have not received any dispatch details of my product order no : [protected]. Every time i contact their customer care they simply say to wait for the day to get dispatch details, but no dispatch details are sent to me.

The expected date of delivery as confirmed by them was 13th January, 2014 but still i have not received my product.

I will be highly thankful to you if you make all the necessary arrangements to deliver my product immediately as i am in urgent need of it.

I am not able to understand, on the website that product is available in stock and still there is such a delivery delay.

Highly unexpected delivery from such a reputed organization.

I have lost all my trust in your brand and in future will refrain myself from buying anything from your website and would spread the word around regarding your delivery chaos.

mob no [protected]

In spite of repeated followups with indiatimes customer care, still i have not received any dispatch details of my product order no : [protected]. Every time i contact their customer care they simply say to wait for the day to get dispatch details, but no dispatch details are sent to me.

The expected date of delivery as confirmed by them was 13th January, 2014 but still i have not received my product.

I will be highly thankful to you if you make all the necessary arrangements to deliver my product immediately as i am in urgent need of it.

I am not able to understand, on the website that product is available in stock and still there is such a delivery delay.

Highly unexpected delivery from such a reputed organization.

I have lost all my trust in your brand and in future will refrain myself from buying anything from your website and would spread the word around regarding your delivery chaos.

mob no [protected]

Indiatimes Shopping — not refunding nor shipping the product

Sir,
I made a net shopping for Gillette shaver box set of 8 paying RS 699 using my credit card. and It was gracefully accepted by the shopper. However, after 3 days a mailing comes stating that my area is out of serviceable area and my order is cancelled and is for refund.
However, the times shopping says, they will refund the money only if its more than 2, 000 Rs, others they will give a gift certificate which I can use in times shopping.
1. I dont want any gift coupon. They have not shipped the item, and I want my hard earned money.
2 Eventhough I accept the gift coupon, I cannot order anything because Im in an nonserviceable area...!!!
3 They should have had the list/ shouldnot have accepted the money before confirming the serviceable area.
4. Im not living in a jungle and its their fault and they should pay back my money.
I contacted the customer care, they say I have to change my mailing address to some other serviceable area...
Please help me and guide what to do.
Im in Mananthavadi, Wayanad Kerala, which is a Taluk head quarters and I have done many previous online shopping through ebay etc..

I recieved the money back in to my credit card

Indiatimes Shopping — Product neither cancelled no refund provided

I am a dejected customer of Indiatimes Shopping.

I recently ordered( Order number :[protected] for a gift for my sister for delivery in Kanpur ( my home in Delhi) - 18th Nov 2009

On making payment i realized that the shipping address was same as billing address - I remember to have typed this correctly. - 18th Nov 2009

Called up customer care the following day and spoke to one of the executive who told me that this might be due to some technical error and since he can't update the shipping address now, he is cancelling my order ( cancellation number : 25331), and i should book a new one, also that i will get my refund ( Rs. 1749) within 6 working days - 19th Nov 2009

I realized on 30th No v 2009, that no payment has been transferred to my account so far, so i called up customer care again and Mr. Sunil Kumar from your customer care told me that this order could never have been cancelled and his colleague must have cancelled it by mistake. - 30th nov 2009.

Now the situation is that i have paid indiatimes 1749 Rs, and no one is ready to make a refund.
I have mailed 4 reminders to them since 30th November, but no mail recieved from their side so far.

Product neither cancelled nor refund provided
I am a dejected customer of Indiatimes Shopping.
Order number[protected]

I placed the order on 25th April 2008. On very next day I raised the request for cancellation.
They said it will be cancelled
Every week I used to call them they said it will be done.
Later on 3rd June they said it cannot be cancelled.

Pathetic customer service they have

shopping.indiatimes seems to be owned by group of anti-social elements.. possibly terrorists who are cheating citizens of India.. Who knows they might be using the money for anti-social activities..
Seems our government is completely deaf and not listening to such grave issues like cyber crimes

you would be better off ordering from ebay and still get a genuine product than from indiatimes.

I ordered a sewing machine and food processor. Both failed at first use. Placed a complaint with Times of India. They promised to replace...no action taken. Sent escalation mail. Still no response.

Its time to realize that TOI is polluting our country with cheap China goods (both the products I ordered were made in a village of china). This is affecting our Indian industries. Their after sales support and response is zero...their standard answer is "in 72 hours we will have someone pick it up from your doorstep". Also realize that, all you have is a call center number and a mail id...there is nothing you can do to take penal action on them.

Beware and stay away!

This has been happening with me as well. I am being charged Rs 5 every few days but I'm sure I have not subscribed to any indiatimes services. The following message is what I recieve after I have been charged--- "You have been charged Rs 5 for the follo". Please take my complaint in all seriousness and take urgent action against this. My number is [protected].

indiatimesshopping/mobile phone — assured money back not given

I Have purchase one sigmatel s4 mobile phone 2 months back with the offer of 50% cash back.
Till date i have not received the gift certificates of 50% back
I think i have been cheated by indiatimesshopping
Kindly inform me about
sub-order number:1471392

Indiatimes Shopping — Faulty Product

I bought a Nokia Mobile model 3110 from indiatimes shopping, when i open this i found the mobile is used beacause there are 5-6 images already in this.

There is no 512 miros sd card in this

I have checked the Product i found the IMIE No. on Mobile is diffrent on the invoice sent to me.
IMIE No. on mobile and Mobile Box is [protected] and IMEI No. on Retail Invoice sent is [protected].

This shows thay cheated me and thier product is not authantic.

Details of Product :
Order No. :[protected]
Sub order No. : 1892073
Product : NOKIA 3110C GSM Mobile Phone
Order date : 09 Feb 09
Recieved : 13 Feb 09

pls chk my details and take action

Indiatimes Shopping — non refund of money

Sir,
I had ordered for Rani Combo(Rs 3199/)--a jewellery product on phone on18 march 2009(order no.[protected] when it appeared in TIMES ON INDIA edition on same day.I paid via UCO bank cheque no.459012 dt.26 march2009(receipt no. 1338029) .My order was cancelled without my knowledge even after money was taken & I was not informed. . My money is not refunded till to date even after calling them many times and e mailing them.
Pl help in refund with interest,
Thanking you,
Dr Vishal Arora.
Mob - [protected].

I have purchased a sony cybershot camera, order no:[protected].( with my icici credit card...And I opted for 6 months EMI..But they have deducted the whole amount from my credit card and till today[protected] they have not refunded the money back to my account as they had told me over the telephone...and now when i am trying both the customer care numbers, the number doesnt get connected...I dont know whether they are trying to cheat the customers or what..I am really dissapointed with their service...and also I have not recieved the camera till today...Pathetic online shopping experience...Now, I need someone from indiatimes shopping to talk to me...or else i have to take the help of Consumer Court..

Indiatimes Shopping — Faulty product listing and No Refund of money for the product booked

I booked this Belkin Laptop Cooling pad from INDIATIMESSHOPPING.COM

Order Number[protected]

from the seller - Hot Buyz(102927)

It was almost a week and still the seller had not sent me the Shipping details or the product...

I wrote back to Indiatimes shopping on this and the said the money will be refunded... Its been almost a Month now and still I have not received the refunds amount ...

I have been writing and caling to Indiatimes shopping customer care and no one responds properly...

Clearly it seems Fraudulent !!

Please take care while shopping on Indiatimes!!

I had booked an item at indiatimes shopping online on 10th March 2010 and payment was made thru credit card. Item was not delivered till 16th April 2010, which was supposed to be delivered within 5 working days. Then I had cancelled the product purchase as the response from the cutomer care was also not prompt. Since now I didnot get any information about my return of amount. I made several calls to customer care, everytime I got the answer that my problem will be solved within 2 days. But it seems that these 2 days never finishes for them. My order no.[protected] and complaint no. 191718.
Please stop purchasing from Indiatimes shopping and see that this will be closed soon because i had seen few more complaints with the same party

Indiatimes Shopping — No Refund against Faulty Product

With reference to order no.[protected] this was my 1st transaction with Indiatimes shopping in August month & it was really bad impression & experience as I had ordered ''World's Smallest MicroSD Card Reader''-2 Quantity which was delivered in scheduled time(4working days).When i tested it one of the
card reader was completely dead & was not getting detected at all & other card reader was working
fine. I tried it on my office PC also but same issue.So i called up indiatims customer care & also
raised complaint no.:420360 & have been told that it will be replaced as its under warranty & no extra charge would be there.My concern here is how a faulty part can be delivered?
Also the same instance happened 2nd time when the replacement of the faulty device was sent.
So finally i decided to cancel the order & asked for refund which till today not refunded back to my account.
Please help me get my amount refund back from Indiatimes.

Thanks & Regards
Amit Thakkar

Indiatimes Shopping — issue of faulty handset and refund of money

i had purchased 2 blackberry bold 9000 online from indiatimes shopping when i saw there ad in times of india. i booked 2 handset by paying through my credit card rs.32000 for both on 17th july. both the mobiles were found to be defictive on 13 nov 2010 so i registered a complaint for the same on there number as while purchasing i was promised 6 months warranty. after so many call my mobiles were picked on 16 dec 2010 after 1 month. now 2day is 31st jan till now i have not recived my phones or my money. as per there mail on 18th jan they promised me that they will refund my money. now they are denying this i have proof in my mail for the same.
pl help me . my name is yogesh mudrale ny number is [protected]. i am loosing so much because from last three months iam paying vodafone for my blackberry services but i dont have the mobiles and i have lost so many in my business.
i trusted indiatimes as it is a times of india group but now i regeret
yogesh mudrale
ankit computers
hp world uran

I ordered a sewing machine and food processor. Both failed at first use. Placed a complaint with Times of India. They promised to replace...no action taken. Sent escalation mail. Still no response.

Its time to realize that TOI is polluting our country with cheap China goods (both the products I ordered were made in a village of china). This is affecting our Indian industries. Their after sales support and response is zero...their standard answer is "in 72 hours we will have someone pick it up from your doorstep". Also realize that, all you have is a call center number and a mail id...there is nothing you can do to take penal action on them.

Beware and stay away!