[Resolved]  Indiatoday/big City Movie Voucher — Fraud/Transparency

Hi,

I had recieved a Movie Gift Voucher from BigCity Promotions/India Today by paying 588.00 INR.

let me know answers for below questions,

1) In booklet it is mentioned to send SMS of the booklet number to activiate the offer but where it is mentioned can I know .Finally when I called the customer care number[protected] phone will be received atleast after 10 min only after keeping on Hold just to increase the phone bill) .Customer care person itself not clear which booklet number has to sent and she says send SMS to[protected] with message "INDIATODAY Booklet number" I asked her first let me know where is the booklet number and she is not sure about that and said will be calling after some time but i never recived an call from your side.(Confusion is booklet number of the invoice or they are voucher number).


Finally just to check my luck I had sent SMS to[protected] with Book ID M1988( which was very diffiult to read taht it was "I" or "1" in M1988 with such very low quality of Invoice printing) finally it was correct.

I had called customer care(which will be picked only after 5-10 min kept on hold to increase the phone bill again) again to check that did they receive the message and activated my booklet.Finally they confirm activated on 27-05-09.Means only three more days left to use first voucher as per terms and conditions



2)I had called customer care next day to book the ticket for saturday 30-05-09, movie which I want to see is not located in there selected theaters, so finally I couldnt book the ticket through movie voucher.

3)Again in june when I had called up to book a movie ticket this time again new intresting point they said, everytime you book a movie you need to send an SMS of Voucher ID.Where the hell all these details are provided that you had to send everytime whenever you have to book a ticket.Any way I had sent SMS and called nextday, trouble starts again here they cant book a movie ticket for new releases because of high rush.There excuse here is ony 2-5% of movie tickets are alloted to this movie voucher so it will be booked very quickly so it is not possible if you call very lately on thursday for new relase of friday.

4)In June ending keeping in mind that I had to call early to book a movie ticket for new release I had called up on wednesday itself this time there excuse is new movie list is stil not updated in our database so we cant book a movie for new release.

5)Everytim you call they say two things in same a)sir it is not possible on weekends can you go on weekdays please b)everytime when you request to connect the call to manager same responce "Manager went for Lunch" any time you call morning, afternoon, evening same reply "Manger went for Lunch".


Why all these conditions are not clearly mentioned in the movie vocuher, did I call to buy movie vocuher, you india today /big city promotions had called several times a day that sir please take pease take it it will be very useful.


One more point bigcity promotion uses www.bookmyshow.com website only to book the ticket.If movie/theatre is not shown in this website then tehy wil not book the movie ticket.But one one more thing here there was a situation movie to be releases on friday may showup in bookmyshow by tuesday it doesn't mean indiatoday/bigcity will book the ticket because there database will not be updated till thursday but by thursaday all the tickets will be soldout .

In booklet it is mentioned that customer care lines will be open on Saturday, but when i had enquired regarding this they said lines will be closed on Saturday.

If the movie tickets available also they cant book it immediately they need 2-3 hours time for all the things to check and book a ticket by manager (generally who will be in lunch every time).so never expect to book a ticket after going to theater through movie voucher .


You pay 588.00 INR for movie vocuher and pay 1000 INR for Phone Bill.

When you ask why you keep a call on hold for long time they say we get lot of calls from all over India so it will take time, if they don't have enough infrastructure to handle the calls then why do you sell offers.


Below is the address and contact for bigcity


Big City Promotions
No : 10
C Wing
Mital Towers
MG Road
Bangalore : 560001
Email : [protected]@bigcity.in
Telephone :[protected]
Fax :[protected]
Website : www.bigcity.in

Regards,
Rajendra