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[Resolved]  Indiatoday/big City Movie Voucher — Fraud/Transparency

Hi,

I had recieved a Movie Gift Voucher from BigCity Promotions/India Today by paying 588.00 INR.

let me know answers for below questions,

1) In booklet it is mentioned to send SMS of the booklet number to activiate the offer but where it is mentioned can I know .Finally when I called the customer care number[protected] phone will be received atleast after 10 min only after keeping on Hold just to increase the phone bill) .Customer care person itself not clear which booklet number has to sent and she says send SMS to[protected] with message "INDIATODAY Booklet number" I asked her first let me know where is the booklet number and she is not sure about that and said will be calling after some time but i never recived an call from your side.(Confusion is booklet number of the invoice or they are voucher number).


Finally just to check my luck I had sent SMS to[protected] with Book ID M1988( which was very diffiult to read taht it was "I" or "1" in M1988 with such very low quality of Invoice printing) finally it was correct.

I had called customer care(which will be picked only after 5-10 min kept on hold to increase the phone bill again) again to check that did they receive the message and activated my booklet.Finally they confirm activated on 27-05-09.Means only three more days left to use first voucher as per terms and conditions



2)I had called customer care next day to book the ticket for saturday 30-05-09, movie which I want to see is not located in there selected theaters, so finally I couldnt book the ticket through movie voucher.

3)Again in june when I had called up to book a movie ticket this time again new intresting point they said, everytime you book a movie you need to send an SMS of Voucher ID.Where the hell all these details are provided that you had to send everytime whenever you have to book a ticket.Any way I had sent SMS and called nextday, trouble starts again here they cant book a movie ticket for new releases because of high rush.There excuse here is ony 2-5% of movie tickets are alloted to this movie voucher so it will be booked very quickly so it is not possible if you call very lately on thursday for new relase of friday.

4)In June ending keeping in mind that I had to call early to book a movie ticket for new release I had called up on wednesday itself this time there excuse is new movie list is stil not updated in our database so we cant book a movie for new release.

5)Everytim you call they say two things in same a)sir it is not possible on weekends can you go on weekdays please b)everytime when you request to connect the call to manager same responce "Manager went for Lunch" any time you call morning, afternoon, evening same reply "Manger went for Lunch".


Why all these conditions are not clearly mentioned in the movie vocuher, did I call to buy movie vocuher, you india today /big city promotions had called several times a day that sir please take pease take it it will be very useful.


One more point bigcity promotion uses www.bookmyshow.com website only to book the ticket.If movie/theatre is not shown in this website then tehy wil not book the movie ticket.But one one more thing here there was a situation movie to be releases on friday may showup in bookmyshow by tuesday it doesn't mean indiatoday/bigcity will book the ticket because there database will not be updated till thursday but by thursaday all the tickets will be soldout .

In booklet it is mentioned that customer care lines will be open on Saturday, but when i had enquired regarding this they said lines will be closed on Saturday.

If the movie tickets available also they cant book it immediately they need 2-3 hours time for all the things to check and book a ticket by manager (generally who will be in lunch every time).so never expect to book a ticket after going to theater through movie voucher .


You pay 588.00 INR for movie vocuher and pay 1000 INR for Phone Bill.

When you ask why you keep a call on hold for long time they say we get lot of calls from all over India so it will take time, if they don't have enough infrastructure to handle the calls then why do you sell offers.


Below is the address and contact for bigcity


Big City Promotions
No : 10
C Wing
Mital Towers
MG Road
Bangalore : 560001
Email : [protected]@bigcity.in
Telephone :[protected]
Fax :[protected]
Website : www.bigcity.in

Regards,
Rajendra
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  15 CommentsShareTweet

Comments

Yes, I totally agree with what Rajendra just experienced a few days ago. Even i faced a similar situation yesterday. I called up thrice to book tickets for a Sunday and i was snubbed by two of the executives. But at the third time, i really got frustrated and spoke very harshly to the executive who informed that all the tickets have been sold out for the Sunday show and that i should call on next Wednesday to enquire about the show timings.

Also, i want to inform you all that you cannot book the morning show which is very cheap compared to the other shows in theday. All this was not conveyed when they sold us the voucher.
On JULY 16 Thursday I had called again to book movie tickets for movie "The Proposal" for 4.45 Pm Sunday show.They took all the details including the credit card number by saying that this is new system sir now we need credit card detals also to book the ticket, then they said ok sir we will call you saturday regarding booking confirmation because only one day before we will book the tickets.I said ok and called immediately to their head office number [protected], receptionist said manager is not available as usual, and I said to call back but the manager had never called back.

So I had waited till saturday evening but no one had called regarding booking details, I had called the help line number and head office number no one will picks the phone because " Office will be closed on Saturday and sunday".If office will be closed on saturday how do they call back the customers on booking details if the show is on sunday and as per their rules they will call one day before .

"God Knows"

Regards,
Rajendra
I had called on 20 July Monday to inquire about why they had not called on Saturday regarding booking confirmation, they says "sorry mistake was done sir can I book a ticket for you now sir" that also on weekdays not on weekend so I can apply for a leave in office and go for movie on this movie voucher, .I had said need to talk to manager they said ok and kept call on hold, after 5 min they had disconnected the call.After some time again I had called head office to talk to manger directly after keeping call on hold for 5 min they had finally connected to manager.This manager says why you had not called on Saturday regarding this our lines will be opened on Saturday from 10 AM to 1 AM.Now what to say to this .
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hey, i've also tried their movie voucher where i've also faced the same problem as by ur side and finally got the answer, india today book club reallly suckkkkkkkkkssssssssss!!! a real way to thug the people.
indian govt. should permanently ban this organization.sending SMS each time reallyy suckss alot.They make money from SMS and it takes 48 hours to get activated. boss i m gonna tell to all my friends to do not buy any of thier product and will never buy a even a single pin from them. final feedback- it Sucks!!! and should be banned.
yes dear all,
i want to say that india today FRAUD group ( IT should change name from ) all are cheaters are there
i have faced this problem second time first i have purchsed watch and sunglass they have send local delhi made cheAp brand with duplicate logo on all materils
and second time i have seen this problem in movie vouches i have call in one 12-15 times in baNGLORE OFFICE BIGCITY ALL ARE NOT INTRUSTED TO BOOK TICKET TEHY ALL ARE BASTERED AND CHEATER, BLOODY CHEATER I CAN NOT SEND U ABUSE THOSE I WANT TO SAY TO ALL INDIA TODAY FROUD, CHEATER, GROUP, , OR IN MY WORDS BASTERED INDIA TODAY GROUP PERSONS WHO ARE DEALING SUCH KIND OF BUSINESS ..
I CAN NOT IMGINE THAT THEY ALL ARE ALSO IN MEDIA SO HOW CHEAP PERSONS ARE IN INDIA MEDIA GROUP WHO ARE DEALING IN FROUD BUSINESS ALSO ??????????????????????



AT ALL I JUST WANT TO SAY

THIS CAN ONLY HAPPEN IN INDIA ...
BECAUSE IF SUCH KIND OF PERSON ARE IN USA OR UK THEY CANT SURVIIVE ONLY IN INDIA THEY CAN Grow.

SO ALL MY DEAR FRIEDS DO NOT RESPONTD TO THESE MAILS FROM INDIA TODAY GOUP...

SORRY FROUD GROUP



ajeet singh
mail id - [protected]@gmail.com
[protected]
from vadodara
gujarat
FRAUD FRAUD FRAUD INDIA TODAY GROUP ALL PRODUCT DO NOT RESPONTD TO THERE MESSGE...
AJEET
[protected]
they r fraud. i have lost this movie voucher thing. wasted so many STD calls. dont ever go 4 dat. can anyone tell me is there any way out of this?
yes dear one thing call these person and tell them desi gaali ...
so will go to consumaer forum as soon as possible ???
so dear go to claim our money to india today club or call and say mather????????????
i always want to say india today doing maha fraud by using IT or these are all are fraud like others doing fake business from outsite india ..

it should register case of IT act..or
I totally agree with all of you. ITBC and Big City Promotions are the biggest cheaters and frauds in this whole universe. i too filled a holiday voucher and gave a choice of 3 different locations with 3 different dates ranging from Dec 2009 - Feb 2010.And i sent this voucher in the month of August 2009 and dey said that they will call but till date they didnt call and when i called up to check the status they are saying that the destinations and resorts are not available !! you will have to choose another destination !! this is sheer cheating and nothing else. please guide me as to how can i get refund of my money back.
i agree itbc and big city promotion are the fraud and cheater group i took three holday voucher one me and another two for my friend my frind still not recive promo. code and my self many time try booking but not answer pl help how can tke my money back
I am also facing this problem, only once i have booked the ticket, for that i have atleast dialled 10 calls from mumbai to Banglore
number.why these people are cheating us?whether they can introduce some online system for booking
Today I called 10 times but never got response. India today is cheating. They must introduce online booking system...a bigcity is a b-i-g f-r-a-u-d. How I get my money back?
This India Today movie voucher is a scam- don't ever subscribe to it.
It is next to impossible to get the discount PIN No.
Surprising that a brand like India Today does not worry about the brand image being tarnished by a scam like this.
I TOO HAVE EXPERIENCED THE SAME PROBLEM. FIRST THEY KEEP YOU HANGING FOR A LONG TIME WASTING STD CALLS AND THEN SAY WE WILL GET BACK TO YOU WHICH NEVER HAPPENS.THEN THEY SAY THEY WILL SMS A CODE AND WE HAVE TO DO INTERNET BOOKING ON OUR OWN. I HAVE NEVER UNDERSTAND THIS CONCEPT. WHY ARE WE WASTING TIME CALLING BANGALORE?

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    India Today / BagItToday
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