Indigo Airlines — Cancellation charges
Sir - I booked a ticket for 2 from HYD to BLR for the journey dated 13th March 2009, by Indigo.
I made the booking on 5th March 2009. However due to some reason i wanted t cancel pr postpone the ticket.
I was told by Indigo officials that i would be charged Rs 750/- per person for cancellation or postponement(also the difference in amount will charged which is understandable).
I can't understand why would they charge me Rs 750/- per person for cancellation/postponement.
When i asked the same to Anand/Aslin from INDIGO customer care(11 Mar 2009 1:00 pm) about the same i was told that it is a penalty for cancellation.
I think i deserve a better explanation as i am the one who is bearing the brunt from the flight company for having booked a ticket here.
I would like to book a complaint regarding the same. I think these flight companies are leaving the customers high & dry with no options at all.
MY contact no: is [protected].
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