IndiGo Complaints & Reviews

I had booked online Ticket 6E287 DEL-MAA and 6E288 MAA-DEL on 19-Nov-2012 PNR NO. QR57EA For Rs.10,050/-using Amex reward points redeem vouchers for Rs.5000 and balance through credit card payment of Rs.5050/- .

I had cancelled the ticket DEL-MAA on 22-Dec-12 online and your website state that I should contact Customer Care for Refund. When I called your customer care an executive kept me on hold for about 15-20 minutes after disconnecting, again I called the Customer Care, one executive "Rohit Sharma" attended the call at about 20.25Hrs of 22nd December, 2012. I explained to him that I had booked my ticket by making payment of Rs.5050 on credit card and balance was through redemption vouchers of Rs.5000 of Amex Card. On first he refused saying that my that entire ticket was booked on voucher so I am not eligible as there is no balance on my account.. When I insisted he kept me on hold and later he informed me that I will get refund of Rs 3820/-. I asked for reference to track the status, he SARCASTICLY said that I can keep calling every ten minutes if I want to know the refund. This is absolutely ill mannered way of dealing with customers. i strongly objected to it, Then he said that I will get sms and email. Both I have not received so far. Since you record all the conversation for quality monitoring purpose you may please hear the conversation,.

Further, as per the leg MAA-DEL, I have been charged Rs.1000 as 1 Change Fee. When I have not changed the ticket for MAA-DEL where is the question of Change Fee. I request you to kindly refund the amount of Rs.4820 which includes the change fee by crediting back to my credit card within 7(seven) days, failing which I may be constrained to agitate before appropriate forum for redressal.

Though this I would also like to appraise you that no doubt Indigo is best in punctuality but it lacks politeness to deal with the customers by your CUSTOMER CARE.
--
Regards,

G RANGARAJAN

Hi,
My husband, myself, our daughter and infant son twenty months had the misfortune to book an indigo flight from Trivandrum to Hyderabad on 12 December 2012. When we arrived at the airport we were harassed by goons who call themselves indigo managers. The PNR numbers are SWYEDA and FWM6BD.
I arrived in Thiruvananthapuram for Flight 6E-315 well in time, and during check-in was asked to provide the Date of Birth certificate for my infant son. Since I did not have the DOB certificate, I was told that Indigo would not board all 4 o[censored]s. When asked why Indigo needed the birth certificate, I was told that they had to ensure that the infant was actually less than two years of age. I then offered to pay the difference between an infant’s ticket and a child’s ticket, without requiring Indigo to provide me with an additional seat. This too was refused by the Indigo staff After refusing to board all four o[censored]s, the Indigo staff here then cancelled my ticket (without consultation with me), marking the tickets “No Show”. This essentially means that Indigo has refused to refund almost the entire ticket amount of Rs. 12,000!
All this took place with the active collusion and support of indigo staff – they called themselves managers. The staff in question were Bibin/ Bipin Thomas and Tejas (last name I do not know). Both of them did not only make themselves unhelpful, they went about being unhelpful in the most obnoxious manner possible. In fact, they actively sought out opportunities to quarrel with us. It was clear that they derived considerable perverse pleasure in ensuring that I and my family were being inconvenienced to the greatest extent possible. Please help us to get our money refunded.

I booked one Ticket for my Cousin sister Anita Thakker from Nagpur to Bangalore on[protected] using my Debit card from ICICI Bank.
Card was accepted and payment accepted. To my surprise I got a information about Cancellation of said ticket stating that I can not book a ticket for somebody else. It was a shock and on top of it I was told that Rs.2000.00 will be deducted from the amount I paid.
Ridiculous. Kindly check at your end how this can happen. It is not the first time I booked ticket for my relatives.
Kindly look in to the matter and refund full amount Rs.11404.00 at an early date to avoid further litigations
Thanking You,
Yours faithfully,
Goverdhan Balani.

I HAVE BOOKED A FLIGHT TICKET OF INDIGO ON 8/06/12 THROUGH IRCTC PORTAL.AND ALSO CANCELLED THE TICKET(TRANSACTION NO [protected]) ON THE SAME DAY .BUT THERE 6 MONTHS HAVE BEEN GONE, I CAN NOT GET THE REFUND AMOUNT FROM IRCTC.I MENTIONING ALL THE DETAILS IN RESPECT OF THE TICKET CANCELATION.

SOMNATH DUTTA .KHARAR. GHATAL . PASCHIM MEDINIPUR-721222. PHONE NO :[protected]



Cancellation Status Details

Kolkata to Agartala
Flight Departs Arrive Class PNR
Indigo 6E-273
Kolkata[protected]:50
Kolkata Agartala[protected]:45
Agartala Economy,
Refundable VH5JBD
Passenger Details
Sr.No. Name Type Age Ticket No Cancel Ref. No. Refund Amt Status
1 Mr RAJU KISKU Adult

[protected] In Process Can/Mod

I have booked indigo airline ticket for my friend through Yatra.com. While booking online ticket by mistake i have putted wrong spelling for last name and done payment. After payment, i got ticket in my mail and i observed that i have filled some wrong spelling of last name. I called both Yatra.com and Indigo,and request for correction of filled data but they told you can not edit any data. I asked for any alternative solution they told You have to cancel the ticket and re book it. I didn't found any solution and simply they deducted 1446 INR from my account as cancellation charge.

I checked terms and condition, policy and other information available on INDIGO website but didn't found any such rule under which you can't edit data once payment has done.

Pleas let me know for any other information.Please help me to get me back cancellation charge....

I was travelling from mumbai to hdyerabad in the indigo flight which was scheduled to fly at 2005hours. The flight got further delaye by two hours due to which i had to spend Rs 500 at the airport further.
I had to attend a business meeting in hyderabad at 10 which i could not attend as a result of the delay of flight. Doesnt matter what the reason for delay was,it still resulted in a loss for me which cannot be calculated.
I hereby want the airline to refund me with the expenditure that i have made at the airport in cause of the delay in my account numbr[protected] in hsbc bank.

Dear Sir/Mam,

We are really dissappointed from your Cabin Crew team in the Indigo Flight No.6E 551 departure time 11:10am on 22nd November 2012 from Delhi to Srinagar. None of the airhostess told us about the special services which were available on our ticket no. 17A, 17B, 17C, 17D. While same special services were available in the Indigo Flight No.6E 556 departure time 3:15pm on 26th November 2012 from Srinagar to Delhi, and they provided us the special services which were available on our ticket no. 17C, 17D, 17E, 17F. Its not about the special services but one should guide about these services to the passenger so that he should know about the services which are being provided to him in the flight. Indigo is a good flight but we didnt expected these kind of things from your side. We will go to consumer court and register a complaint about this incident.


Thanx & Regards

Srishti Chadha

Ticket cancellation refund
Hi,

I cancelled ticket from Indigo airlines from Mumbai to Jaipur ,
booking reference GP1RAI
Date of Booking 30-10-12
For that Indigo charged cancellation fees Rs 1129 per ticket, that is fine i got agree with that .
But they are not returning the remaining money around Rs.2022 saying that they don't give refund and will add it my indigo credit but i didn't get any chance to fly again and the worst is that they are just asking me to forget the money as it isthere policy while all other airlines gives refund after cancellation and deducting the cancellation fees.

Please guide how can i get my remaining money back.
Will be very thankful to you.

Regards,
Ravi Shankar hathiwal
[protected]
ravi.[protected]@gmail.com

sir,
i have booked a ticket from lucknow to bangaluru on 22nd oct 2012 and cancelled it on 29th oct 2012. the booking reference was YWKWLC. the flight number was 6E 164.i booked the ticket through my email id [protected]@gmail.com. but i have not got my refund till now. i called customer care but the person said that it will take 10 working days to complete the refund process. more than 12 working days have passed but i have not got my refund.
i request you to please kindly look through my problem and help me to get my refund as soon as possible.

Was travelling from Bangalore to Jaipur via indigo airlines on 9th Nov when a dslr camera,newly bought, was stolen from my checked in luggage. I have sent many mails and made 100calls to the customer relations at indigo airlines but they have not taken any action still. had a bag with a lot of Diwali gifts. Even though the bag was less than 6kgs, the indigo ground staff didnot allow me to take it as hand baggage. Forced me to check it in. I told her it contained a delicate and expensive(rs.35,000) camera. She told me she would mark it as fragile. Forget about breaking, the new camera which was not even assembled yet was stolen,with each important part camera,lens,chords,memory card, everything stolen. Indigo airlines staff should not force people to check in baggage if they cannot securly keep people's stuff. When i received the bag it wad properly zipped but the box which contained the camera was torn and the camera was gone. I cannot believe it how things can get stolen from the checked in baggage that too of such an eminent airline like indigo.
Indigo airlines,learn to live upto your name, it is the customers faith in you that has helped you reach such heights, dont take that for granted.

I was travelling from Bangalore to Pune on 10th Nov 2012 on Indigo flight 6E-108, I had a check in baggage of 16.8 kg (weighed at home) but the weight machine at the Indigo counter at Bangalore airport showed it to be 26 kg and I was made to pay Rs. 1260 as excess baggage charge of 6 kg. I weighed my baggage again at a commercial weight machine after getting down in Pune and the weight of the baggage was well within the specified limit of 20kg. I want Indigo airlines to immediately refund Rs. 1260 and stop cheating passengers in this way. I also found that many of my co passengers on the same flight had a similar experience with Indigo airlines in the past as well. If I do not get a positive response from Indigo airlines on this matter, I plan to refer this incidence to Weights and measures department, Govt. of India.
Dr. Ruta Devanahalli

I travelled by Indigo Flight 6E-141 on 17th October 2012 from Delhi to Bangalore (Seat 10-A), which arrived at Bangalore by 3:15pm. I had switched off my cell phone as per the in-flight instructions and kept it in the seat pocket. I forgot to take out my cell phone while disembarking the plane at Bangalore.

I got to know of this gaffe by the time I reached the exit gate, then I contacted Mr. Manish (Assistant Manager, Indigo) and informed him of the problem. He checked with the staff and reported that no cellphone was found, but the plane was on the way from BLR to HYD and would be checked again at Hyderabad. I waited at the airport for the confirmation and then was informed after 1.5 hours that cell phone was not found.

But, today I got a call from my relative that Google Latitude shared location (when the phone must have been switched on) was updated yesterday in Bangalore.

I suspect foul play on the part of Indigo cleaning staff and would like to seek for a reply from Indigo airlines as to how did the switched off phone in the flight was flicked out of the plane.

I have registered a complaint at the BIA Police station and would name the suspect as Indigo flight cleaning staff.

Regards,
Chhavi

A group ticket was booked on indigo toll free booking number vide PNR No. ENU5BI for eight passengers for journey from Nagpur to Srinagar & back journey date[protected] & return[protected]. While giving name on phone one passengers Mr. Jidewar of whom the the first name was spelled Raju which is his nick name but as per the valid ID his name is RAJEEV. So for spelling correction I requested to concerned agency as the journey date is quite long & in the mean time I can furnish the related papers for identity proof if required but they straight way refused and asked me to cancel the ticket get issue a fresh ticket with a cancellation charges of Rs. 1000 for the small mistake which is through oversight. This shows the airlines rude attitude towards customer & want to en-cash every small mistake of customer by penalising.
I would like to request you to kindly intervene in the matter give a relief

I Mrs.Maheen Sultana while traveling in Indigo Airlines from MUM-DXB on the 19th June 2012,met with an accident during my journey , where i was on a wheelchair,taken care by the indigo staff,however at the time of entering the aircraft bus its huge steel ladder fell on my left feet, which had been operated in Oct 2011 for total knee replacement ,also i fell miserably and hurted my back am suffering from a severe back injurury.i was unable to walk stand and sit even.i am undergoing my treatment in Dubai from Zulekha Hospital.Despite sending all the medicals and invoices as asked by the airlines, i am getting peanuts as reimbursements approx AED 1000 only, wherein i have spent around Aed 10000 by now.There were chances of me getting permanent total disabled, however able to recover a bit with Dr.Rajendras treatment.I requested the airlines quite a few times for the reimburesements,which did not work...Awaiting for help desperately.

dear All,

on 21st sep 2012 i was booking ticket on indigo from my i pad for RAIPUR-DELHI 26th sep and DELHI -RAIPUR 1st oct 2012
after completing booking my card got charged for Rs.46016/= on 21st sep 2012 but ticket was not issued.

i contacted you call center they said sir kindly make new booking and choice option pay later and give us booking no.ZN4SLH and we will issue tickets on same fare as your credit card has been charged.

Mr.Lokesh some manager at your call center confirm the same and he said just wait for 24 to 48 hr now even after 72hr there is no solution to it. i contacted call center they againg say wait for 24 to 48 hr now our is flight is on 26 sep we don't have time.

now they say we will refund your money back and you book new ticket on higher price.

We had the shock of our life when kept back at the desk and not allowed onboard , courtesy Indigo & sub courtesy Make my trip .. Me and my husband were scheduled to fly on Indigo Flight 06E-244 from Mumbai to Cochin departing at 11:40hrs on Monday, July 2nd, 2012. We reached the Indigo counter at 10:40 hrs (a good one hour before),yet the staff at the counter and the Supervisor Megha did not let us board the flight. We then literally begged them to either accomodate us on a next flight or a atleast connecting flight to cochin but all they said was the flights weren't available same day or book another flight day next and we would have to pay balance on increased on spot booking. We were required to fly same day and as a result suffered huge loss as we had to book a flight on another airline at high rates. Not only we lost the fare for the dis allowed Indigo flight Rs. 9448/- for a couple but also were forced to opt for another airlines high cost Spicejet flight Rs.15448 /-for a couple.It was straight loss of Rs. 24896/- which was undoubtedly painful. Do you think any deserving passenger is worth this much a trauma? With this I'm opined for sure that the flight was overbooked so we were'nt allowed on the flight. I want a full refund from the airline and an compensation for the loss suffered. If at Indigo, this is what passengers have to experience, I d rather never Fly Indigo! Going forward, I'd chose never fly Indigo nor recommend it to anybody. Hope you do not mete out such frustrating experiences to any passengers. I sincerely await my refund (lost hope & its a lost cause case now ) and that's the last thing I expect _________________________________ And now for Shockers ! This is what Indigo customer desk shamelessly fabricated & reverted indifferently when we complained to the escalation matrix : ... We thank you for choosing IndiGo. On the same note, we thank you for writing to us. At the outset, we regret the inconvenience caused. I have personally investigated the case and please find the below mentioned factual observations. 1. You were booked on our flight 6E 244 from Mumbai to Kochi on 2nd July 2012. 2. There was no delay in the flight however you have reported at check-in counters after the counters were closed for the flight. May we clarify that, as per conditions of carriage, which states “In order to maintain schedules, the check-in counter closes 45 minutes before departure time.” Our staff offered re-accommodation with fare applicable charges and fare difference in a way to save the entire ticket amount from being forfeited which was declined by you. Further, I would like to inform you that once a booking is made, the basic fare and all IndiGo surcharges paid are non-refundable. If you do not check-in for a flight at least 45 minutes prior to its scheduled departure time, this total amount will get forfeited. However, the passenger is entitled to a refund of the Government of India applicable amount of the Passenger Service Fee and User Development Fee only whereas the other taxes are non-refundable. Adhering to this policy, INR 233 towards Passenger Service Fee per passenger and INR 113 towards user development fees under booking confirmation number will be refunded shortly to the travel agency account used for booking. May we request you to claim it from the same travel agent. Notwithstanding the above, we hope that you will choose IndiGo for your future travel and that we will be able to show you a product and service that we are proud to offer. Thank you for taking the time to communicate with us. Best Regards Ankit Saxena Customer Relations Interglobe Aviation Limited ("IndiGo") Tower C, 2nd floor, Global Business Park Mehrauli Gurgaon Road Gurgaon - 122002, Haryana Fax:[protected] Web:- www.goindigo.in _____________________________ Neither the fare refund nor the miles credit has been compensated either by Indigo or Make my trip and till today their emails only do the rounds that they would refund us shortly .Pathetic. I'm sure no one wants to go thru this trauma and retaliation drama .And when Indigo just wants to pile up with bookings & not give customer the deserved service,why the hell they tie up with Make my trip & other sites when their management is THIRD RATED ??? They simply want ppl to throng their portals and then make allegations on innocent clients ? This not only fraudulent cheating, it IS an offence .
Rqst you to pls help us .

I am travelling on an Indigo Flight 6E245 from Raipur to Mumbai via Indore. Few minutes back the flight had landed in Indore. While the cabin crew was identifying the cabin luggage, a green bad was initially found which had no claimant. After some minutes, a traveller identified the luggage as his. When it was identified, the crew members were found making fun of the situation by gestures and conversations among themselves. One cabin crew member was gesturing to her colleague with hand moments depicting "a crew member made several rounds asking whom it belonged to." The entire situation was made ridiculous and they kept laughing among themselves for a lot of other passengers to notice.

I found these gestures and expressions very unfriendly and offensive. It clearly showed the interest of crew members in making fun of the entire situation.

Sir/Madam,

I travelled by Indigo airline from Hyderabad to Mumbai on 20th August 2012 vide 6E 246 departing 7.20 Am from Hyderabad.

I had a checked-in luggage which when i collected at Mumbai airport i found that side zips were opened and my an item of mine Sunglass worth more than Rs.8000 was found missing. Then i realized that my baggage did not have either the security checked-in tag or the plastic locks which the airline deploy for open zips while check-in.

Though Airline contended that i was not supposed to carry valuable items in the checked-in luggage and they cited their non liability clauses they however evaded answer to my basic question of why my checked-in luggage did arrive without the checked-in tag. The sane was discussed with their customer support team at Mumbai airport and they took photograph of the open bag and assured to carry out the investigation and also asked me to complain to their central customer support cell. The following emails responses from their central support cell is appended below which shows complete inadequecies in their follow up procedure/non adherence to their checked-in luggage process which was not followed. If they were confident that they were followed at their end they should address the issue staright owning moral responsibility and compensate for the loss. Instead they are adding more harassment and woes to my already harasses state of mind of being victimized for their employees inefficiencies resulting in deficiency of service.

Communication had with Indigo airline following my complaint on theft/pilferage on my checked-in luggage.

Gmail - RE: Missing of Ray Ban Sun glass from checked-in luggage VKWFBF 146933
Jayakumar Bhavanishankar <[protected]@gmail.com>


RE: Missing of Ray Ban Sun glass from checked-in luggage VKWFBF 146933
3 messages


IndiGo Customer Relations <customer.[protected]@goindigo.in> Fri, Aug 24,
2012 at 11:50 AM
To: "[protected]@gmail.com" <[protected]@gmail.com>

Dear Mr. Bhavanishankar, Thank you for writing to IndiGo. We
acknowledge the receipt of your mail. My colleague Ms. Neha Rohilla
is personally looking into your case and will revert you shortly.
Further, your service request number is 146933. May we request you
to bear in interim.

Best Regards Harish NakraCustomer
RelationsInterGlobe Aviation Limited("IndiGo")Level 2 Tower C Global
Business ParkM G Road Gurgaon Haryana 122002 IndiaF +[protected]
W www.goindigo.in

From: [protected]@gmail.com
[mailto:[protected]@gmail.com]
Sent: 22 August 2012 14:51
To: IndiGo Customer Relations
Subject: Re: Missing of Ray Ban Sun glass from checked-in luggage
VKWFBF 146292 Dear Neha,

Noted contents.

Can anyone explain why even checked in luggage tag was not put on
the luggage by your Hyd airport security?

When I picked up the luggage at Mumbai conveyor belt there was
neither checked-in luggage tag nor the security lock in tag on all
the open zips which was shown to your airport baggage services
personnel.

I can selectively understand that you apply security lock-in tag on
open zips but how come checked-in luggage passed the security
without check identity tag showing my luggage was checked in Hyd to
Mumbai before it was put on the flight.

Assuming my luggage was not loaded in the same flight how Indigo was
going to identify my luggage and cross verify with the tag pasted on
back of my boarding pass before handing over of the luggage to me?
This was clearly a non compliance with respect to any security
process.

Does that mean that if my luggage was picked up by any one even
inadvertently and returned to say
your baggage services dept can you explain how would you accept
first. Of all my claim of missing luggage without the proof of
matching tag in my bag?

So there are so many loop holes or open ended question with respect
to how my checked in luggage was mishandled by indigo and
unfortunately your replies seems not touching any of these aspects
and you wanted to only highlight your non liability clauses. Without
accepting the facts. Also I had shown the open zips and bag handle
open etc and you ground handling staff took photo of that.

In view of above I would like say that there was service level
deficiency and it has nothing to do with my choices.

Please get back to me with solution amicably else I would like to
approach consumer forum/ press to seek redressal of my complaint
with indigo stating deficiency of service.

Thanks

Jayakumar Sent from BlackBerry® on Airtel


From: IndiGo Customer Relations <customer.[protected]@GOINDIGO.IN>
Date: Wed, 22 Aug 2012 07:24:11 +0000
To: Jayakumar Bhavanishankar<[protected]@gmail.com>
Subject: RE: Missing of Ray Ban Sun glass from checked-in luggage VKWFBF 146292
Dear Mr. Bhavanishankar,
Greetings from IndiGo! With reference to your mail,
we sincerely regret the inconvenience caused to you in this regard.
Further, I would like to confirm that seal is used to safeguard the
baggage and is applied on the baggage as per passengers request and
is not followed as a policy. We are therefore concerned to note your
comments about the baggage services. Moreover, we wish to clarify
that the baggage rules in the COC state all medication, valuables
and precious items (cameras, jewellery, money, mobile, electronics,
etc.) and items which are fragile or perishable should be carried in
Cabin Baggage and not in Checked Baggage. IndiGo is not responsible
for these items. However, post investigation done with the help of
the Airport team, I personally assure you that a thorough search has
been made at every possible location; however, we regret to inform
that we have been unable to locate the said item. On receipt of your
complaint, all the loaders were thoroughly frisked and checked
however; they did not establish any pilferage happening with the
said bag.Nevertheless, we have shared your mail as a strong feedback
with the concerned airport teams and with manager security for
further review and to ensure baggage delivery as per the standard
practices. Further, we will continue to search for the missing item,
and if we do locate it, we will promptly return it to you. Once
again, we thank you for sharing your views with us, as it plays a
critical role in enhancing service deliveries and achieve our goal
to exceed customer expectations. Notwithstanding the above
experience, we hope that you would give us another opportunity to
serve you again on board.
Best Regards Neha RohillaCustomer
RelationsInterGlobe Aviation Limited("IndiGo")Level 1 Tower C Global
Business ParkM G Road Gurgaon Haryana 122002 IndiaF +[protected]
W www.goindigo.in

From: Jayakumar Bhavanishankar
[mailto:[protected]@gmail.com]
Sent: Monday, August 20, 2012 9:44 PM
To: IndiGo Customer Relations
Cc: [protected]@gmail.com
Subject: Missing of Ray Ban Sun glass from checked-in luggage VKWFBF
146292

Hello, This has with regard to above subject. Today i
travelled by Indigo flight 6E 247 from Hyderabad to Mumbai (Seat
No.12B) and i found my bag side zips were found to be open when i
picked it up from conveyer belt in Mumbai. While checking I found
that my Ray Ban sun glass worth approx Rs.6000/- was found missing
which was kept on the side pocket. Unfortunately to my surprise i
found none of the zips were sealed as generally done for security as
well as to avoid any of these small thefts. While checking at your
baggage services - service personnel at Mumbai airport the simple
answer to above question was it was being done selectively upon
request by flying guest. I found that this answer was really
unsatisfactory and did not provide any solution. Further she asked
me to send an email registering the compliant formally from end. The
checked - in luggage tag ref: VKWFBF; 6E [protected]; SEQ-0155; I
request Indigo customer relation to take above input seriously,
investigate and provide a solution at the earliest. This is my
humble request as i hold Indigo at my highest esteem that i don't
want to be let down eventually. Look forward to hear from you at the
earliest. Thanks Jayakumar BhavanishankarCell: +[protected]IndiGo
now connects Chennai, Hyderabad & Kochi daily & direct to Dubai
starting August 2012. Also introduces second daily & direct flight
from Delhi to Dubai & Bangkok. Book now @ www.goIndiGo.in
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connects Chennai, Hyderabad & Kochi daily & direct to Dubai starting
August 2012. Also introduces second daily & direct flight from Delhi
to Dubai & Bangkok. Book now @ www.goIndiGo.in
____________________________________________________________
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The contents of this e-mail are confidential to the ordinary user of
the e-mail address to which it was addressed and may also be
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IndiGo Customer Relations <customer.[protected]@goindigo.in> Mon, Aug 27,
2012 at 4:19 PM
To: "[protected]@gmail.com" <[protected]@gmail.com>

Dear Mr. Jayakumar,
Thank you for writing to IndiGo. With reference
to your email and our telecom, we wish to clarify that the baggage
rules in the COC state all medication, valuables and precious items
(cameras, jewellery, money, mobile, electronics, etc.) and items
which are fragile or perishable should be carried in Cabin Baggage
and not in Checked Baggage. IndiGo is not responsible for these
items. Further, we have shared your mail as a strong feedback with
the concerned airport teams and with manager security for further
review and to ensure baggage delivery as per the standard practices.
However, your case has been reviewed by the senior management and
we would like to conclude that we will not be in a position to offer
any compensation on this. We assure that every possible attempt is
made to ensure that these incidents do not occur in future. Customer
satisfaction is our top priority and we want the service at all
levels to reflect that principle. Once again, we thank you for
taking the time to communicate with us and I assure you of our best
services at all times. In case of any assistance, please feel free
to contact me.

Best Regards Neha RohillaCustomer
RelationsInterGlobe Aviation Limited("IndiGo")Level 1 Tower C Global
Business ParkM G Road Gurgaon Haryana 122002 IndiaF +[protected]
W www.goindigo.in

From: [protected]@gmail.com
[mailto:[protected]@gmail.com]
Sent: Wednesday, August 22, 2012 2:51 PM
To: IndiGo Customer Relations
Subject: Re: Missing of Ray Ban Sun glass from checked-in luggage
VKWFBF 146933[Quoted text hidden]
[Quoted text hidden]


Jayakumar Bhavanishankar <[protected]@gmail.com> Tue, Aug 28, 2012 at
3:26 PM
To: IndiGo Customer Relations <customer.[protected]@goindigo.in>
Dear Neha,

As you have referred we did not discuss anything and we have not
been in any agreement with respect to the dispute and your
interpretation of the same.

On the contrary i am very upset that Indigo wasted my time and also
added more harassment to me by the way the communication was from
your end.

Please note that until the issue is settled to my satisfaction i am
not going to rest this matter as i feel rather i have been victimzed
and harassed for chossing to fly by Indigo with your deficiency in
passenger service.

I am very sure that your senior management will not brush this issue
aside and put it under the carpet as it has been made out from your
way of communication.

Unfortunately some one is being protected and an innocent customer
is made to suffer in the hands of some irresponsible employee who
was supposed to follow certain security check-in process for the
checked-in luggage and because of the loop hole available in the
system and customer is made to pay for it instead of fixing the
system/erring employee.

Once the airline accepted the baggage and until it is handed over to
the client/customer it is the responsibility of the airline to
protect the luggage. Your non liability clauses as stated does not
apply here as my complaint has to do with pilfereage/theft which was
a lapse at your end and when i pointed out the flaws you have been
vague/evasive in your reply.

In view of this i am not in agreement with your contention with
respect to my complaint and i wish to interact with some one senior
at your end to discuss the way forward.

Thanks

Jayakumar

[Quoted text hidden]

I had one of the worst flying experience on 22nd 2012 in Indigo airline from Chennai to Delhi....Indigo aircraft 6E282 had no reclining seat and it was the sickest flight i ever had! Nothing more than typical village town bus. Passenger name: Newbin Santhosh, Seat No: 11A PNR:ZJ7NDF. I made a complaint to the customer care but no satisfactory actions taken. I want indigo refund my ticket fare and pay a compensation for the inconvenience caused

I am Manoj S. Londhe. I had entered following details while booking round trip for my wife Mrs. Manali Londhe - Mumbai-Delhi- Mumbai.

1. Mumbai - Delhi - 16.08.2012, 6E 174, 16.40 hrs departure from Mumbai.
2. Delhi - Mumbai - 22.08.2012, 6E 187, 18.30 hrs departure from Delhi.

To my utter surprise/ dismay, in the ticket the booking appeared as,



Going Out - Mumbai to Delhi

Flight Date From To Departs Arrives
6E 184 16Aug12 Mumbai Delhi 6:20 AM 8:25 AM


Coming Back - Delhi to Mumbai

Flight Date From To Departs Arrives
6E 183 22Aug12 Delhi Mumbai 6:35 AM 8:35 AM

Now Indigo demands Rs. 950/- per flight = Rs. 1900/- for changing the flights.

Regards
Manoj Londhe
[protected]@rediffmail.com