IndiGo Complaints & Reviews

Was travelling from Bangalore to Jaipur via indigo airlines on 9th Nov when a dslr camera,newly bought, was stolen from my checked in luggage. I have sent many mails and made 100calls to the customer relations at indigo airlines but they have not taken any action still. had a bag with a lot of Diwali gifts. Even though the bag was less than 6kgs, the indigo ground staff didnot allow me to take it as hand baggage. Forced me to check it in. I told her it contained a delicate and expensive(rs.35,000) camera. She told me she would mark it as fragile. Forget about breaking, the new camera which was not even assembled yet was stolen,with each important part camera,lens,chords,memory card, everything stolen. Indigo airlines staff should not force people to check in baggage if they cannot securly keep people's stuff. When i received the bag it wad properly zipped but the box which contained the camera was torn and the camera was gone. I cannot believe it how things can get stolen from the checked in baggage that too of such an eminent airline like indigo.
Indigo airlines,learn to live upto your name, it is the customers faith in you that has helped you reach such heights, dont take that for granted.

I was travelling from Bangalore to Pune on 10th Nov 2012 on Indigo flight 6E-108, I had a check in baggage of 16.8 kg (weighed at home) but the weight machine at the Indigo counter at Bangalore airport showed it to be 26 kg and I was made to pay Rs. 1260 as excess baggage charge of 6 kg. I weighed my baggage again at a commercial weight machine after getting down in Pune and the weight of the baggage was well within the specified limit of 20kg. I want Indigo airlines to immediately refund Rs. 1260 and stop cheating passengers in this way. I also found that many of my co passengers on the same flight had a similar experience with Indigo airlines in the past as well. If I do not get a positive response from Indigo airlines on this matter, I plan to refer this incidence to Weights and measures department, Govt. of India.
Dr. Ruta Devanahalli

I travelled by Indigo Flight 6E-141 on 17th October 2012 from Delhi to Bangalore (Seat 10-A), which arrived at Bangalore by 3:15pm. I had switched off my cell phone as per the in-flight instructions and kept it in the seat pocket. I forgot to take out my cell phone while disembarking the plane at Bangalore.

I got to know of this gaffe by the time I reached the exit gate, then I contacted Mr. Manish (Assistant Manager, Indigo) and informed him of the problem. He checked with the staff and reported that no cellphone was found, but the plane was on the way from BLR to HYD and would be checked again at Hyderabad. I waited at the airport for the confirmation and then was informed after 1.5 hours that cell phone was not found.

But, today I got a call from my relative that Google Latitude shared location (when the phone must have been switched on) was updated yesterday in Bangalore.

I suspect foul play on the part of Indigo cleaning staff and would like to seek for a reply from Indigo airlines as to how did the switched off phone in the flight was flicked out of the plane.

I have registered a complaint at the BIA Police station and would name the suspect as Indigo flight cleaning staff.

Regards,
Chhavi

A group ticket was booked on indigo toll free booking number vide PNR No. ENU5BI for eight passengers for journey from Nagpur to Srinagar & back journey date[protected] & return[protected]. While giving name on phone one passengers Mr. Jidewar of whom the the first name was spelled Raju which is his nick name but as per the valid ID his name is RAJEEV. So for spelling correction I requested to concerned agency as the journey date...

I Mrs.Maheen Sultana while traveling in Indigo Airlines from MUM-DXB on the 19th June 2012,met with an accident during my journey , where i was on a wheelchair,taken care by the indigo staff,however at the time of entering the aircraft bus its huge steel ladder fell on my left feet, which had been operated in Oct 2011 for total knee replacement ,also i fell miserably and hurted my back am suffering from a severe back injurury.i was unable to walk stand and sit even.i am undergoing my treatment in Dubai from Zulekha Hospital.Despite sending all the medicals and invoices as asked by the airlines, i am getting peanuts as reimbursements approx AED 1000 only, wherein i have spent around Aed 10000 by now.There were chances of me getting permanent total disabled, however able to recover a bit with Dr.Rajendras treatment.I requested the airlines quite a few times for the reimburesements,which did not work...Awaiting for help desperately.

dear All,

on 21st sep 2012 i was booking ticket on indigo from my i pad for RAIPUR-DELHI 26th sep and DELHI -RAIPUR 1st oct 2012
after completing booking my card got charged for Rs.46016/= on 21st sep 2012 but ticket was not issued.

i contacted you call center they said sir kindly make new booking and choice option pay later and give us booking no.ZN4SLH and we will issue tickets on same fare as your credit card has been charged.

Mr.Lokesh some manager at your call center confirm the same and he said just wait for 24 to 48 hr now even after 72hr there is no solution to it. i contacted call center they againg say wait for 24 to 48 hr now our is flight is on 26 sep we don't have time.

now they say we will refund your money back and you book new ticket on higher price.

We had the shock of our life when kept back at the desk and not allowed onboard , courtesy Indigo & sub courtesy Make my trip .. Me and my husband were scheduled to fly on Indigo Flight 06E-244 from Mumbai to Cochin departing at 11:40hrs on Monday, July 2nd, 2012. We reached the Indigo counter at 10:40 hrs (a good one hour before),yet the staff at the counter and the Supervisor Megha did not let us board the flight. We then literally begged them to either accomodate us on a next flight or a atleast connecting flight to cochin but all they said was the flights weren't available same day or book another flight day next and we would have to pay balance on increased on spot booking. We were required to fly same day and as a result suffered huge loss as we had to book a flight on another airline at high rates. Not only we lost the fare for the dis allowed Indigo flight Rs. 9448/- for a couple but also were forced to opt for another airlines high cost Spicejet flight Rs.15448 /-for a couple.It was straight loss of Rs. 24896/- which was undoubtedly painful. Do you think any deserving passenger is worth this much a trauma? With this I'm opined for sure that the flight was overbooked so we were'nt allowed on the flight. I want a full refund from the airline and an compensation for the loss suffered. If at Indigo, this is what passengers have to experience, I d rather never Fly Indigo! Going forward, I'd chose never fly Indigo nor recommend it to anybody. Hope you do not mete out such frustrating experiences to any passengers. I sincerely await my refund (lost hope & its a lost cause case now ) and that's the last thing I expect _________________________________ And now for Shockers ! This is what Indigo customer desk shamelessly fabricated & reverted indifferently when we complained to the escalation matrix : ... We thank you for choosing IndiGo. On the same note, we thank you for writing to us. At the outset, we regret the inconvenience caused. I have personally investigated the case and please find the below mentioned factual observations. 1. You were booked on our flight 6E 244 from Mumbai to Kochi on 2nd July 2012. 2. There was no delay in the flight however you have reported at check-in counters after the counters were closed for the flight. May we clarify that, as per conditions of carriage, which states “In order to maintain schedules, the check-in counter closes 45 minutes before departure time.” Our staff offered re-accommodation with fare applicable charges and fare difference in a way to save the entire ticket amount from being forfeited which was declined by you. Further, I would like to inform you that once a booking is made, the basic fare and all IndiGo surcharges paid are non-refundable. If you do not check-in for a flight at least 45 minutes prior to its scheduled departure time, this total amount will get forfeited. However, the passenger is entitled to a refund of the Government of India applicable amount of the Passenger Service Fee and User Development Fee only whereas the other taxes are non-refundable. Adhering to this policy, INR 233 towards Passenger Service Fee per passenger and INR 113 towards user development fees under booking confirmation number will be refunded shortly to the travel agency account used for booking. May we request you to claim it from the same travel agent. Notwithstanding the above, we hope that you will choose IndiGo for your future travel and that we will be able to show you a product and service that we are proud to offer. Thank you for taking the time to communicate with us. Best Regards Ankit Saxena Customer Relations Interglobe Aviation Limited ("IndiGo") Tower C, 2nd floor, Global Business Park Mehrauli Gurgaon Road Gurgaon - 122002, Haryana Fax:[protected] Web:- www.goindigo.in _____________________________ Neither the fare refund nor the miles credit has been compensated either by Indigo or Make my trip and till today their emails only do the rounds that they would refund us shortly .Pathetic. I'm sure no one wants to go thru this trauma and retaliation drama .And when Indigo just wants to pile up with bookings & not give customer the deserved service,why the hell they tie up with Make my trip & other sites when their management is THIRD RATED ??? They simply want ppl to throng their portals and then make allegations on innocent clients ? This not only fraudulent cheating, it IS an offence .
Rqst you to pls help us .

I am travelling on an Indigo Flight 6E245 from Raipur to Mumbai via Indore. Few minutes back the flight had landed in Indore. While the cabin crew was identifying the cabin luggage, a green bad was initially found which had no claimant. After some minutes, a traveller identified the luggage as his. When it was identified, the crew members were found making fun of the situation by gestures and conversations among themselves. One cabin crew member was gesturing to her colleague with hand moments depicting "a crew member made several rounds asking whom it belonged to." The entire situation was made ridiculous and they kept laughing among themselves for a lot of other passengers to notice.

I found these gestures and expressions very unfriendly and offensive. It clearly showed the interest of crew members in making fun of the entire situation.

Sir/Madam,

I travelled by Indigo airline from Hyderabad to Mumbai on 20th August 2012 vide 6E 246 departing 7.20 Am from Hyderabad.

I had a checked-in luggage which when i collected at Mumbai airport i found that side zips were opened and my an item of mine Sunglass worth more than Rs.8000 was found missing. Then i realized that my baggage did not have either the security checked-in tag or the plastic locks which the airline deploy for open zips while check-in.

Though Airline contended that i was not supposed to carry valuable items in the checked-in luggage and they cited their non liability clauses they however evaded answer to my basic question of why my checked-in luggage did arrive without the checked-in tag. The sane was discussed with their customer support team at Mumbai airport and they took photograph of the open bag and assured to carry out the investigation and also asked me to complain to their central customer support cell. The following emails responses from their central support cell is appended below which shows complete inadequecies in their follow up procedure/non adherence to their checked-in luggage process which was not followed. If they were confident that they were followed at their end they should address the issue staright owning moral responsibility and compensate for the loss. Instead they are adding more harassment and woes to my already harasses state of mind of being victimized for their employees inefficiencies resulting in deficiency of service.

Communication had with Indigo airline following my complaint on theft/pilferage on my checked-in luggage.

Gmail - RE: Missing of Ray Ban Sun glass from checked-in luggage VKWFBF 146933
Jayakumar Bhavanishankar <[protected]@gmail.com>


RE: Missing of Ray Ban Sun glass from checked-in luggage VKWFBF 146933
3 messages


IndiGo Customer Relations <customer.[protected]@goindigo.in> Fri, Aug 24,
2012 at 11:50 AM
To: "[protected]@gmail.com" <[protected]@gmail.com>

Dear Mr. Bhavanishankar, Thank you for writing to IndiGo. We
acknowledge the receipt of your mail. My colleague Ms. Neha Rohilla
is personally looking into your case and will revert you shortly.
Further, your service request number is 146933. May we request you
to bear in interim.

Best Regards Harish NakraCustomer
RelationsInterGlobe Aviation Limited("IndiGo")Level 2 Tower C Global
Business ParkM G Road Gurgaon Haryana 122002 IndiaF +[protected]
W www.goindigo.in

From: [protected]@gmail.com
[mailto:[protected]@gmail.com]
Sent: 22 August 2012 14:51
To: IndiGo Customer Relations
Subject: Re: Missing of Ray Ban Sun glass from checked-in luggage
VKWFBF 146292 Dear Neha,

Noted contents.

Can anyone explain why even checked in luggage tag was not put on
the luggage by your Hyd airport security?

When I picked up the luggage at Mumbai conveyor belt there was
neither checked-in luggage tag nor the security lock in tag on all
the open zips which was shown to your airport baggage services
personnel.

I can selectively understand that you apply security lock-in tag on
open zips but how come checked-in luggage passed the security
without check identity tag showing my luggage was checked in Hyd to
Mumbai before it was put on the flight.

Assuming my luggage was not loaded in the same flight how Indigo was
going to identify my luggage and cross verify with the tag pasted on
back of my boarding pass before handing over of the luggage to me?
This was clearly a non compliance with respect to any security
process.

Does that mean that if my luggage was picked up by any one even
inadvertently and returned to say
your baggage services dept can you explain how would you accept
first. Of all my claim of missing luggage without the proof of
matching tag in my bag?

So there are so many loop holes or open ended question with respect
to how my checked in luggage was mishandled by indigo and
unfortunately your replies seems not touching any of these aspects
and you wanted to only highlight your non liability clauses. Without
accepting the facts. Also I had shown the open zips and bag handle
open etc and you ground handling staff took photo of that.

In view of above I would like say that there was service level
deficiency and it has nothing to do with my choices.

Please get back to me with solution amicably else I would like to
approach consumer forum/ press to seek redressal of my complaint
with indigo stating deficiency of service.

Thanks

Jayakumar Sent from BlackBerry® on Airtel


From: IndiGo Customer Relations <customer.[protected]@GOINDIGO.IN>
Date: Wed, 22 Aug 2012 07:24:11 +0000
To: Jayakumar Bhavanishankar<[protected]@gmail.com>
Subject: RE: Missing of Ray Ban Sun glass from checked-in luggage VKWFBF 146292
Dear Mr. Bhavanishankar,
Greetings from IndiGo! With reference to your mail,
we sincerely regret the inconvenience caused to you in this regard.
Further, I would like to confirm that seal is used to safeguard the
baggage and is applied on the baggage as per passengers request and
is not followed as a policy. We are therefore concerned to note your
comments about the baggage services. Moreover, we wish to clarify
that the baggage rules in the COC state all medication, valuables
and precious items (cameras, jewellery, money, mobile, electronics,
etc.) and items which are fragile or perishable should be carried in
Cabin Baggage and not in Checked Baggage. IndiGo is not responsible
for these items. However, post investigation done with the help of
the Airport team, I personally assure you that a thorough search has
been made at every possible location; however, we regret to inform
that we have been unable to locate the said item. On receipt of your
complaint, all the loaders were thoroughly frisked and checked
however; they did not establish any pilferage happening with the
said bag.Nevertheless, we have shared your mail as a strong feedback
with the concerned airport teams and with manager security for
further review and to ensure baggage delivery as per the standard
practices. Further, we will continue to search for the missing item,
and if we do locate it, we will promptly return it to you. Once
again, we thank you for sharing your views with us, as it plays a
critical role in enhancing service deliveries and achieve our goal
to exceed customer expectations. Notwithstanding the above
experience, we hope that you would give us another opportunity to
serve you again on board.
Best Regards Neha RohillaCustomer
RelationsInterGlobe Aviation Limited("IndiGo")Level 1 Tower C Global
Business ParkM G Road Gurgaon Haryana 122002 IndiaF +[protected]
W www.goindigo.in

From: Jayakumar Bhavanishankar
[mailto:[protected]@gmail.com]
Sent: Monday, August 20, 2012 9:44 PM
To: IndiGo Customer Relations
Cc: [protected]@gmail.com
Subject: Missing of Ray Ban Sun glass from checked-in luggage VKWFBF
146292

Hello, This has with regard to above subject. Today i
travelled by Indigo flight 6E 247 from Hyderabad to Mumbai (Seat
No.12B) and i found my bag side zips were found to be open when i
picked it up from conveyer belt in Mumbai. While checking I found
that my Ray Ban sun glass worth approx Rs.6000/- was found missing
which was kept on the side pocket. Unfortunately to my surprise i
found none of the zips were sealed as generally done for security as
well as to avoid any of these small thefts. While checking at your
baggage services - service personnel at Mumbai airport the simple
answer to above question was it was being done selectively upon
request by flying guest. I found that this answer was really
unsatisfactory and did not provide any solution. Further she asked
me to send an email registering the compliant formally from end. The
checked - in luggage tag ref: VKWFBF; 6E [protected]; SEQ-0155; I
request Indigo customer relation to take above input seriously,
investigate and provide a solution at the earliest. This is my
humble request as i hold Indigo at my highest esteem that i don't
want to be let down eventually. Look forward to hear from you at the
earliest. Thanks Jayakumar BhavanishankarCell: +[protected]IndiGo
now connects Chennai, Hyderabad & Kochi daily & direct to Dubai
starting August 2012. Also introduces second daily & direct flight
from Delhi to Dubai & Bangkok. Book now @ www.goIndiGo.in
____________________________________________________________CONFIDENTIALITY
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e-mail in error please e-mail the sender by replying to this
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for the presence of viruses. InterGlobe accepts no liability for any
damage caused by any virus transmitted by this email.IndiGo now
connects Chennai, Hyderabad & Kochi daily & direct to Dubai starting
August 2012. Also introduces second daily & direct flight from Delhi
to Dubai & Bangkok. Book now @ www.goIndiGo.in
____________________________________________________________
CONFIDENTIALITY NOTICE & DISCLAIMER
The contents of this e-mail are confidential to the ordinary user of
the e-mail address to which it was addressed and may also be
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IndiGo Customer Relations <customer.[protected]@goindigo.in> Mon, Aug 27,
2012 at 4:19 PM
To: "[protected]@gmail.com" <[protected]@gmail.com>

Dear Mr. Jayakumar,
Thank you for writing to IndiGo. With reference
to your email and our telecom, we wish to clarify that the baggage
rules in the COC state all medication, valuables and precious items
(cameras, jewellery, money, mobile, electronics, etc.) and items
which are fragile or perishable should be carried in Cabin Baggage
and not in Checked Baggage. IndiGo is not responsible for these
items. Further, we have shared your mail as a strong feedback with
the concerned airport teams and with manager security for further
review and to ensure baggage delivery as per the standard practices.
However, your case has been reviewed by the senior management and
we would like to conclude that we will not be in a position to offer
any compensation on this. We assure that every possible attempt is
made to ensure that these incidents do not occur in future. Customer
satisfaction is our top priority and we want the service at all
levels to reflect that principle. Once again, we thank you for
taking the time to communicate with us and I assure you of our best
services at all times. In case of any assistance, please feel free
to contact me.

Best Regards Neha RohillaCustomer
RelationsInterGlobe Aviation Limited("IndiGo")Level 1 Tower C Global
Business ParkM G Road Gurgaon Haryana 122002 IndiaF +[protected]
W www.goindigo.in

From: [protected]@gmail.com
[mailto:[protected]@gmail.com]
Sent: Wednesday, August 22, 2012 2:51 PM
To: IndiGo Customer Relations
Subject: Re: Missing of Ray Ban Sun glass from checked-in luggage
VKWFBF 146933[Quoted text hidden]
[Quoted text hidden]


Jayakumar Bhavanishankar <[protected]@gmail.com> Tue, Aug 28, 2012 at
3:26 PM
To: IndiGo Customer Relations <customer.[protected]@goindigo.in>
Dear Neha,

As you have referred we did not discuss anything and we have not
been in any agreement with respect to the dispute and your
interpretation of the same.

On the contrary i am very upset that Indigo wasted my time and also
added more harassment to me by the way the communication was from
your end.

Please note that until the issue is settled to my satisfaction i am
not going to rest this matter as i feel rather i have been victimzed
and harassed for chossing to fly by Indigo with your deficiency in
passenger service.

I am very sure that your senior management will not brush this issue
aside and put it under the carpet as it has been made out from your
way of communication.

Unfortunately some one is being protected and an innocent customer
is made to suffer in the hands of some irresponsible employee who
was supposed to follow certain security check-in process for the
checked-in luggage and because of the loop hole available in the
system and customer is made to pay for it instead of fixing the
system/erring employee.

Once the airline accepted the baggage and until it is handed over to
the client/customer it is the responsibility of the airline to
protect the luggage. Your non liability clauses as stated does not
apply here as my complaint has to do with pilfereage/theft which was
a lapse at your end and when i pointed out the flaws you have been
vague/evasive in your reply.

In view of this i am not in agreement with your contention with
respect to my complaint and i wish to interact with some one senior
at your end to discuss the way forward.

Thanks

Jayakumar

[Quoted text hidden]

I had one of the worst flying experience on 22nd 2012 in Indigo airline from Chennai to Delhi....Indigo aircraft 6E282 had no reclining seat and it was the sickest flight i ever had! Nothing more than typical village town bus. Passenger name: Newbin Santhosh, Seat No: 11A PNR:ZJ7NDF. I made a complaint to the customer care but no satisfactory actions taken. I want indigo refund my ticket fare and pay a compensation for the inconvenience caused

I am Manoj S. Londhe. I had entered following details while booking round trip for my wife Mrs. Manali Londhe - Mumbai-Delhi- Mumbai.

1. Mumbai - Delhi - 16.08.2012, 6E 174, 16.40 hrs departure from Mumbai.
2. Delhi - Mumbai - 22.08.2012, 6E 187, 18.30 hrs departure from Delhi.

To my utter surprise/ dismay, in the ticket the booking appeared as,



Going Out - Mumbai to Delhi

Flight Date From To Departs Arrives
6E 184 16Aug12 Mumbai Delhi 6:20 AM 8:25 AM


Coming Back - Delhi to Mumbai

Flight Date From To Departs Arrives
6E 183 22Aug12 Delhi Mumbai 6:35 AM 8:35 AM

Now Indigo demands Rs. 950/- per flight = Rs. 1900/- for changing the flights.

Regards
Manoj Londhe
[protected]@rediffmail.com

On 22nd July, I called to enquire on few things reqgarding the airtickets booking with Indigo. The person name was Sunil who insisted me that if I go with he booking with call centers , I will be getting some additional discounts.
The conversation started at 8:22 AM today and lasted for 17 mins. As suggested by him that discounts are there ,so I agered to go for the booking.
I told him that We were 2 Adults and 1 infant and the amount came Rs.12486.00. He told that he will give 1000/- of and it will Rs.11486.00. I purchased the ticket and dropped the call. As I was checking the e-ticket I found that Infant
was not added with any of the 2 adults. Immediately I given a call and Shalini picked up the call and she mentioned infant is not added and I have to pay more Rs.1000 to get it done.
Now on the offer that was given to me , If I see without infant my amount was Rs. 11486.00 which I have paid. So as per that the Call Center person didn’t given me any OFF on the rates. He bluffed me rather. I need the things to be rectified
and the infant name should get added.

Till today nobosy has called yet to solve the problem despite of lodging complaint through Indigo Website.
Below I attach the mail chain with indigo represtative.

I have booked a ticket from Mumbai to Shrinagar which was scheduled at 11.00am and I was supposed to reach 45 minutes prior to the flight. And due to traffic jam on the gate of airport I reached 5 mins late at 10.20am. Despite my several request they didn't allow me for the boarding pass, wherein many times I waited on the airport for the delay caused by them without any complaint or compensation. Further when I asked for the refund, I got the reply from Indigo as, once a booking is made, the basic fare and all IndiGo surcharges paid are non-refundable. If you do not check in for a flight at least 45 minutes prior to its scheduled departure time, this total amount will get forfeited. You are, however, entitled to a refund of the Government of India applicable amount of the Passenger Service Fee (PSF) and the User Development Fee (UDF).
I failed to understand that why should I pay for the taxes which I could not even able to enter the airport. the taxes were clearly bifurcated as follows in the ticket I booked.




Error! Filename not specified.
Easy Trip Planners Pvt. Ltd
Building No. 460
F.I.E Patparganj Industrial Area
New Delhi - 92
India
Delhi - 110088
India
[protected]@easemytrip.com
[protected]


Booked On: 10 July 2012

Error! Filename not specified.

Airline PNR:6E-LIF8AH


Passenger Name(s)
1. Jha / Shashi Mr (ADT)
2. Agrawal / Mayur Mr (ADT)
OutBound Flight
Flight Number
IndiGo 6E - 447
Departs:
Mumbai on Tuesday 24/07/12 at 11:00 Hrs
Arrives:
Srinagar on Tuesday 24/07/12 at 13:40 Hrs


Fare Details
Total Fare :
INR 11816
Basic Fare :
INR 2150 x 2 Adult
Tax :
INR 7516
Txn Fee :
INR 0
Service Tax :
INR 0

Please note:
Terms and conditions of IndigoAir :
·
All Guests, including children and infants, must present valid identification at check-in.
·
Check-in begins 2 hours prior to the flight for seat assignment and closes 75 minutes prior to the scheduled departure.
·
Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
·
Indian allows its Guests to check-in up to 20 kg of luggage per paying passenger. Baggage in excess of 20 kg is subject to a fee to be paid at the airport at check-in.
·
Cancellation Charges shall be as per airline rules.
·
For any queries please contact IndiGo at [protected]/[protected] for all MTNL/BSNL phones

Thu, 5 Jul 2012 16:45:25 +0530
Â
Name : Prashant
Â
Email : [protected]@gmail.com
Phone : [protected]
Pnr :Â RFNDBB
Feebback type :
ComplaintsSubject : WebsiteFeedback :
From: Prashant [protected]@gmail.com
To: IndiGo [protected]@goindigo.in
Cc: Date: Thu, 5 Jul 2012 16:45:25 +0530
Subject: Re: Your IndiGo Itinerary - RFNDBB
Â
Dear sir ,
This is for your information , I wanted to cancel booking for one passenger Mr Prashant agrawal in this PNR : RFNDBB, for Indigo Nagpur to Kolkata flight No 403,on 6th July2012.
 I was searching option on website , without clicking on finish option all 3tickets with same PNR got cancelled , I had to rebook ticket for other two passengers , new PNR for same flight is CIJHHC. Indigo Nagpur to Kolkata flight No 403,on 6th July2012.
Â
I made payment of INR 4003 Â ,
Â
I request you to check the system and refund all necessary amount ,
Â
It's website problem , before canceling they do not even ask for confirmation .
Â
I lost refund money plus needed to book new ticket.
Â
Â
Â
Â
Jul 10 ,2012
Dear Mr. Agrawal,
Thank you for choosing IndiGo and writing to us.
With reference to your mail, we would like to clarify that our website does not have the provision to cancel the reservation for only one passenger out of a group. For ready assistance 24*7, we have our call center numbers mentioned on itinerary as well.  Thus, adhering to the above we are not in position to offer you waiver. We are hopeful that you would understand the need of the policy and would continue patronizing IndiGo. For any further assistance, please feel free to contact us. Once again thank you for choosing IndiGo. We look forward to serve you on board soon.
Â
Best Regards
Abhijeet Kumar
Customer RelationsInterGlobe Aviation Limited("IndiGo")
Level 2 Tower C Global Business ParkM G Road
Gurgaon Haryana 122002
IndiaF +[protected]
W www.goindigo.in

I was suppose to board Indigo Hyderabad-Delhi flight at 6.10am on 14th July 2012. I reached the airport and Indigo counter at 5.23am. After serving my previous customer and talking to me for 2 minutes, my customer service representative said that I am 4 minutes late and the gates are closed. The alternative is that I have to pay the fare difference INR 4500 plus INR1900 of allocation charges for allocating a seat in the next flight which is at 10.45am. I ended up paying INR2000 for the flight at 3.45pm the same day to save the extra INR4500. I have travelled on indigo earlier and boarded flight just 25minutes before. I spoke with the indigo manager who is present there and he don't even care, says it’s your problem we have this new 45 minutes reporting policy. It makes since if I was 10 or 15 minutes late, but I was there on time and refusing to board with 4 minutes late reason is not acceptable, especially the INR1900 of allocation charges. It is just ripping off customer pockets. Not going to opt indigo anymore and will insist all my friends and colleagues to do so...

Venkat.

Sir,
It is very sorry to say that , I had purchased two tickets from Indigo official website on 7th of June 2012 for Kolkata to Agartala dated on 16th July 2012, booking reference was NGUDLB . Due to some unavoidable circumstances I had canceled those two tickets on 26th of June 2012 and immediately I had informed the Indigo customer care to refund my amount (3506/-) as per their norms to my bank account . From the same day the customer care executive replied me that it will processed and will take 7 to 10 working days to refund to the bank .
Still today , no money had been credited to my bank account . I had repeatedly called the customer care of INDIGO airlines and last from 3rd July 2012 they are telling me different stories in different days and killing my time and repeatedly asking time for 48 to 72 hours . I don't know what's wrong with them , and though I am a frequent flyer and regularly booking the ticket online , but now I am facing the problem first time from INDIGO airline .
Please take the necessary action to solve my problem , because without any default my banker (CITIBANK) will consider me as a defaulter , where as I have no intension to become the defaulter .
Waiting for the early cooperation .
Thanks & Regards .


Soumen Mukherjee
Lecturer(Hospital Managemet)
Tripura Institute Of Paramedical Sciences
Agartala, Tripura (West)
[protected], [protected]

I had a horrible experience while travelling on the Indigo flight on 08 JUL 2012. I am pasting below, the email and the complaint that I sent to the concerned people with the airline. That would shed light on the plight I faced.

Dear Sir/Madam,

My name is Hemant Yadav and I had a booking for 08 Jul 2012 from BOM - BLR and return from BLR - BOM on your flight number 6E 421 and 6E 422 respectively with reference number DHQSCB. The onward journey from Mumbai to Bangalore was pleasant and I had no issues with it but on the return flight I had to face many difficulties. As you know the Bangalore airport is situated much outside the main city limits I had taken a cab and had rushed to the airport for departure to Mumbai. I reached the Airport 55 minutes before the scheduled departure time and as I was in a big queue, by the time I came to the check-in counter the remaining time was 40 minutes to departure. The lady on the counter asked me to see the manager who was not present at the very moment. By the time I could see him, 5 more minutes were wasted and the manager said that as per policy I could not board the flight. I was shocked at this and the way he behaved was very very impolite.I am not sure of his name, but I think it was guru something. I was asked to see Naveen, again a customer relations manager to re-schedule my flight. He also said that now so much time has passed and that I cant be allowed to board, I will have to shell out another 5000 rupees to get the next flight scheduled at 09.40 PM. I was in a state of shock as these incidents happened. I am a regular traveller and I am a law abiding citizen. I knew for a fact that at the very first instance they could have considered the situation where in I was just 5 mins late within the policy of 45 mins before flight check-in.Also the way I was asked to run from pillar to post made it worst. After that I was forced to pay INR 4928 and got the next flight. The entire experience of travelling with Indigo had put me in a horrible situation. I would request you to kindly look into the same and if possible offer me the refund of the excess money that I have been charged unneccessarily.

For any further details please feel free to contact me on +91-[protected] or email me on mail.[protected]@gmail.com

Regards
Hemant Yadav


The email was sent on the 9th Jul 2012. I am still expecting a reply from their end..

ON HEARING THE SERIOUS ACCIDENT OF MY RELATIVE AND GOING IN THE STATE OF COMMA AT 19.45 ON 18TH JUNE, 2012, I HAD TO BOOK TICKET FROM PATNA TO TRIVANDRUM TO RUSH AND MAKE MONETARY ARRANGEMENTS FOR HIS OPERATION. I DID BOOKING IN INDIGO AIRLINES FOR 19TH JUNE FROM PATNA TO DELHI AND DELHI TO TRIVANDRUM. ( PNRS KHP3CI AND THHLLH) I REACHED PATNA AIRPORT AT 5.45 AM TO TAKE THE FLIGHT FOR DELHI (PNR - KHP3CI) WHICH WAS SCHEDULED AT 8.10 AM. SINCE I HAD DONE THE BOOKING IN THE NIGHT, I COULD NOT TAKE THE PRINT OUT. I COULD NOT SLEEP IN THE NIGHT AFTER HEARING ABOUT THE TRAGIC ACCIDENT OF MY RELATIVE AND HIS GOING INTO COMMA. SECONDLY, IT WAS THE 24TH DEATH ANNIVERSARY OF MY FATHER WHO HAD PASSED AWAY ON 19TH JUNE, 1988 AT THE AGE OF 40 AFTER A MASSIVE HEART ATTACK. I WAS IN A STATE OF ABSOLUTE TRAUMA. I WENT TO THE INDIGO COUNTER AND ASKED FOR THE PRINTOUT OF THE TICKET. I WAS ASKET TO PAY RS. 50 + RS. 50 FOR THE PRINTOUTS. SINCE I WAS NOT HAVING CASH, I GAVE MY CREDIT CARD AND WITH NO REASON, I WAS TOLD THAT SINCE I WAS NOT HAVING CASH, I WIILL NOT BE ALLOWED TO BOARD THE FLIGHT. DESPITE OF MAKING HUE AND CRY AND TELLING ABOUT THE STATE OF MY RELATIVE IN TRIVANDRUM, THERE WAS NO HELP. AFTER MUCH PERSUASSION FROM OTHER PASSENGERS AS WELL, I WAS TAKEN INSIDE AND GIVEN THE TICKET FROM PATNA TO DELHI. I KEPT STANDING IN THE QUEUE. ALL OTHER PASSENGES WERE GIVEN BOARDING PASS, BUT I WAS NOT ALLOWED. I WAS NOT ALLOWED TO BOARD AS A RESULT OF WHICH MY DELHI - TRIVANDRUM TICKET ALSO WENT WASTE. I HAD NO CHOICE BUT TO GO TO THE RILWAY STATION AND HAD TO CHANGE 3 TRAINS, STANDING IN ALL TO REACH KOLKATA TO TAKE THE FIGHT FOR TRIVANDRUM ON 20TH JUNE, 2012. THE TORTURE RESULTED IN HIGH FEVER, VOMMITTING, GIDDINESS AND DETERIORATION IN MY HALTH. THE CONDITIO OF MY RELATIVE HAS WORSENENED SEVERELY AND THE CHANCES OF HIS SURVIVAL ARE NEGLIGIBLE. I REALLY DO NOT HAVE ANY WORDS FOR THE INCIDENT THAT I PASSED THROUGH. I APPEAL TO ALL CONCERNED TO INITIATE THE SEVEREST ACTION AGAINST THE PEOPLE OF INDIGO RESPONSIBLE FOR MY TORTURE. I REALLY AM UNABLE TO UNDERSTAND WHAT TYPE OF DEMOCRACY WE LIVE IN.

VIJAY K SINGH
[protected]

Hi

My Grandmother Mrs Kiran Devi Surana travelled from Hyd to Kolkata on the 21st May 2012 from Flight no 6E351 and PNR no is HFJJBB.I called the toll free no[protected] and spoke to the officer and confirmed a Special Assistance for my grandmother on Senior Citizen Basis for Hyd on departure and Kolkata on arrival,as per your website.

However at the Hyderabad Airport the Potter ( from Indigo ) left my grandmother unattended without telling her many times.Then on Arrival at the Kolkata Airport she did not get any wheel chair assistance.She had to climb down from the Flight and then in the Bus and then get her own Luggage.The airhostesses on Board also did not bother about the same.However a passenger helped her out.

This is highly not taken from Indigo who have service as one of their important categories.You need to take care of Old people and respect there sentiments. " What she required was a Wheel Chair... not asking the airlines for Money"
or please change your motto from courteous and hassle free to UNCOURTEOUS AND FULL OF HASSLES

I hope indigo is not taking advantage of the thing that they are at the moment one of the Sole operators since Kingfisher and Indian Airlines have closed their services.

This query needs to be addressed as she was travelling alone for the first time and this is what was offered by Indigo Airlines both ways.I guess you need to give training to your ground staff specially potters and tighten their screws up.

Khushboo Bengani
Grandaughter of Mrs Kiran Devi Surana
[protected]

On my way from Pune to New Delhi on the 24th April, 2012 from Indigo flight no. 6E 102 the airline lost 1 of my 2 checked in baggages. It was an Ecolac black and grey soft cover suitcase with trolley. It weighed around 8-9kgs. The airline is compensating for the loss with only Rs. 1600 where as the contents in the suitcase were worth around Rs.[protected].