IndiGo Complaints & Reviews

i am travel by indigo on 14 jan 12 and i have two baggage. my one bag's items are missing and also bag from back side was found open. then i go to custmer service and she cunsult me to go through this site
flight no. 6E 436, CLASS - V, Seat n0 - 28E
Name - devesh kumar
mob - [protected]
please do the needful.

Dear sir,

I have book ticket in indigo airlines for flight no 6E302 dated 18 january 2012 for chennai to hyderabad.the flight timing were 3:55 departure and arrival by 4:55, we were not intemated for flight delay.we have chat with Mr.jagpreeti at airport for reason of delay.they told that flight is delay due to fog and we can't control over fog.if you want to fly then you can fly other wise can cancel the ticket.my whole family is in hyd for my brother marriage.and I am alone and lst to fly for hyd.now today is my brother marriage and I cant travel to hyd.I have asked appolize letter for not intemating for delay in flight.

They are not ready to give any further. Clarification and reapeting only one thing "we don't have control over weather" also telling that we should watch TC for information.

So I need appolize letter from carrier.

Flight no: 6E302
Date : 18 jan 2012
Journey : chennai to hyderabad
Time : 3:55 to 4:55 and delay to 7:00 not confirmed

No intemation for delay in flight,reason told by Mr.pranjeet(manager) is fog in delhi which we can't control,so if you wish to travel then check in or can cancel the ticket.I have asked for apolize letter from airlines.if intemate in morning than I could have taken ticket for 1 pm flight.

Today is my brother marriage reception and I am alone leaving last.so I missing my whole family and function.

So I want appolize letter from that company.

I try to book a travel in INDIGO but my booking is cancelled and my money 3863/- was debited from my accound.
i am using my visa debit card of indian overseas bank for this booking
travel date: 24 march 2012
Departs :10.40 am
arrives :03.30pm
Flight : 6E 176
atm no:[protected]
My cash is debited to intreglob .
So please consider this complaint and refund my money or book my travel.
my E mail :[protected]@gmail.com

I travelled from Mumbai to Dubai on 12Jan 2012,flight no. 6E61.After reaching to airport I found my trolley bag broken.Handle was torn and totally damage.The bag was just purchased new from Dubai.I was kept big mirror inside,I was in a hurry and cannot complanit to your ground staff at Dubai airport.
When I reached to my home I found mirror also broken.Kindly give the value to passengers baggage so this should never be happen again.
Is there any refund for that?

Z.Ansari,
[protected]@yahoo.com

I am here to bring a kind notice that I booked an ONLINE AIR TICKET OF INDIGO AIRLINES AT "YATRA.COM" which I booked on 5 JANUARY '2012 & the departure is on 19 MAY '2012 at 09:15. I am very disappointed that I had made the payment but MY TICKET IS UNCONFIRMED and I am not able to cancel the flight & take a print out.

KINDLY DO SOMETHING AND MAKE A CO-OPERATIVE ACTION.

THANK YOU,
MRS.SARITA TIWARI
MOBILE NUMBER : [protected]

Hi,

Regarding the PNR no CGGZLS, I canceled the ticket on 22nd Dec and i was told that within 7 working days the amount will be credited to my credit card.

After 10 days when i called customer care they told me that due to some back-end problem the transaction was not done and again it will take 7 working days.

When i asked to talk to the manager The customer care representative kept the call on hold for 15 min after that i had to disconnect the call.

Can someone tell me what was your team doing after 7 days passed and why the reprocessing was not done automatically, Why the process only starts after customer reminds you.

Horrible experience with the customer care of indigo, moreover there is no email on the website to register complaints, The customer care agents gave the wrong mail id 3 times.

I guess customer.[protected]@goindigo.in is the id

Can someone share the email id of the concerned department where i can log complaint.

Regards
Chandan

I had a booking for the 7.35 pm Indigo flight from Hyderabad to Bangalore on the 24th of Dec 2011. The PNR number is YLE6DX. I was to take the flight with my 22 month old daughter. At 6 pm on the day of the flight (less than two hrs from the time of departure), I got a call from Indigo notifying me that the flight had been rescheduled for 8 pm. Knowing that flight delays can have a chain effect resulting in more delays and given that I had to catch a train from Bangalore (PNR #[protected]), I figured I couldn’t make the connection with my infant. So I called up Indigo to cancel my booking. I was shocked to hear that cancellations can only be done 2 hrs in advance.

While I understand that as a policy for flights that take off on time, it doesn’t make sense for flights that get rescheduled. The only reason I was cancelling the flight was because it got rescheduled. I got to know about the delay less than two hours from the time of departure so how could I have known about it two hours in advance to cancel the ticket that much in advance? This is another case of airlines taking customers for a ride. They can't penalize the customers when the fault is actually theirs. I request the authorities concerned to take action against Indigo and have them refund the booking amount.

Thanks,
Priya Nayak

Hi,

My wife (Dr Priya P Nayak) had booked a ticket on Indigo for Hyd to Blore on the 24th of Dec. The PNR number is YLE6DX. She was to take the flight with our 22 month old. The flight was scheduled for 7.35 pm. At about 6 pm (less than 2 hours from the time of departure), she got a call from Indigo mentioning that the flight had been delayed by half an hour. Knowing that flight delays can have a percolation effect and the fact that she had to catch a train from Blore with the infant, she realized she may not be able to make it to the station in time. So she called up Indigo to cancel the booking and was shocked to learn that the bookings can't be cancelled less than 2 hrs from the time of departure.

The cancellation was solely because of the delay and that notification was received less than 2 hrs from the time of departure. So how could she have known this 2 hrs in advance to cancel the ticket. This looks like another case of airlines in India exploiting customers. Hoping for some stringent action against Indigo.

Thanks,
Sandeep Prabhu
Ph:[protected]
prabhu.[protected]@gmail.com

i was travelling fromdelhi toimphalon15/12/2011....wit PNR-KL58EQ...,by INDIGO wheni rreach imphal having a suitecase na guiter as my lugage.i found dat my guiter which was btoken n useless....i spoke tothe conecrnd departrment ofindigo over there in imphalbut wasnotheard n they acted manner less..they informme i should ensure my luhahe by paaaaaaying 500 which was never mention at the repcrting time.they told me nothing wilhappen to any ofmy luhahe including the guiter over ther at Delhi counter...but mthe one lost so i enquire aaaabt it however instead of showing humility nn good hospitality they acted sorude n this is rediculouse.so i requust the the indigo flight authoority tolook intoit n replace my guiter wit new one .....thank you...!!1

on 26 nov, my boarding wz from kolkata to ahmedabad by indigo. by mistake i carried a 500ml of baby oil(sealed new pack) in my cabin baggage. security didn't allow me 2 carry it & i didn't have sufficient time 2 send it in check-in baggage. the next day itself one of my relatives had his flight from kolkata, so i enquired if he could collect the product. they(security) took my boarding pass & entered the information and told that he could collect it any time by reporting it to AIRPORT MANAGER. when i landed to my destination, i made a call 2 indigo and narrated the whole story, they too gave me the same assurance what i got from kolkata airport.
the next day when my relative enquired about the thing, the answer wz "we don't keep such records".
if this is the matter, what is duty of the airport? there should b some alternative if such thing happens. if not why the assurance given?? i enquired about the product the next itself not so many days later.
there were so much of harassment's in the airport. they didn't allow me for 42kg.(we were 2 passengers) and asked me 2 make some other baggage as cabin baggage 2 adjust the weight. this wz the reason that the bag that i interchanged with my cabin had that oil &i didn't notice.
there were lot of injustice happening in front of my eyes 43.5kg. they allowed for another person. in security also it wz very liberal.i didn't have enough time to talk about this after all these tensions.
i wished 2 talk directly 4 this but u have kept no number provision(may b so that u can escape if the complaint is not soooo interesting).
when ever i think of this incident, i feel very bad. i would like 2 know what happened 2 my product and i[censored] don't keep such records, why my boarding pass wz taken??????

g. sanyal

Sir

I fail to understand under what sort of normal policy these Airlines have that a customer booking ticket and cancelling the same, why his money is not directly not refunded to his card a/c. The policy developed by them is always for your benefit and for the monetory loss of customer. They are keeping the public funds with yourself without any inetrest paid to them with intention of forfeiting the same if not used. Such sort of policy is not acceptable to me.

I once again request you to actions against these companies for laying down rules and regulations which is against the ineterest of public.Instead of returning money every time they allot a voucher number and if not used they forfeit the amount. They have forfeited my Rs 2729.00 and i seek help from regulatory auhtorities and also want justice as per eye of law.


I had been booking tickets and paying cancellation charges and funds kept to your credit shield a/c. Almost Rs 4000.00 appx has beenpaid as cancellation charges. The officer dealing with cancellation desk was saying that my voucher amount Rs 2729.00 will be forfeited and rest amount will be transferred to card a/c which is not acceptable to me


regards.......
Umesh Mishra

Hi my Booking reference number is : EIVDBN,I paid Rs.6820 for this ticket, and later on I cancelled my round trip ticket from Bangalore to Kolkata. I was supposed to get Rs.5320 as refund from the airlines, but did not get any. Then I called up the customer care to know the status, they said Ill have to use the credited amount, and Ill not get the refund amount into my account. But when I logged into my indigo account, I did not see any amount credited to my account as balance. Everything seems like a bluff.

Can anybody suggest that how can I get my money back.

Regards
Soumali

I tried bookng a ticket thru' compant website and got a fare for dubai-del-dubai for 1 adult and 1 child as AED 1634. Got stuck in payment page so tried for a resoulution thru the call centre. To my amazement, they offered to book directly and when it came to giving me the price for the same ticket, same day and same specs is got a rate of AED 1700++ . Is this not cheating ? Indigo Airlines should explain this.
Earlier, last month, for a typo error in surname of SINGH vs SINHA in the family name of my Father in law, i was made to cough up INR 1500 for every sector. Paid INR 3000 for a typo.
In the name of low cost airlines INDIGO takes consumers for a ride. Obviously covers itself by "sign the I AGREE field" where no one reads the fine print.
I am really distraught and hence this mail / complaint

I was supposed to travel from Bangalore to Hyderabad on 21st Nov by Indigo flight 6E 152. However I missed the flight as I was late and they did not allow me to check in even though I arrived 35 mins prior to departure. I am completely disappointed as this is the first time I missed a flight and the Indigo crew did not oblige even though I am a regular customer. My booking reference number is HJVYDR.

sir
Booking reference no.-GIUSDS
Passenger name -Tanveer mirza
Flight no 6E 222 Imphal to DelhiNo04,2011.

Sir i have cancelled my ticket Nov03,2011 ,in master card no-[protected],
Sir cancelled amount not refuned my card so sir i rech n my vill. Himchal pradesh plz my new cont. No is [protected], 0
[protected]sir plz refuned my amount in my master card P.N.BANK

i have made a call to indigo airlines customer care executive at 5.15 pm on 25/11/11 for cancellation of 1 ticket from 3 tickets and my pnr is FJZUEM and the customer care executive said me that he is in process so please be on hold so i agreed with him and i was on hold still from 25 to 30 min but i didn't got any answer and the call has been disconnected so what is the matter of not giving answer and after that i have log in to my account and i was checking the my bookings but on that page there was a option of finish so i was not getting the option of logout so i have clicked on finish and suddenly the 3 of the tickets has been cancelled so what is this problem facing by us now three of the tickets has been cancelled and they deduted their cancellation amount and now we are in trouble for travelling plz help us and give us better response

Hi,

This is Ruchi Chhaparia. I had booked a round trip ticket from Delhi to Banglore and Banglore to Delhi. But because of some reasons i have cancelled it. The PNR number is EJQHCQ. I got it cancelled on 7th Nov. Today is 21st Nov. But still i didn't get my refunded amount which is 6166 rs. I want my refund back. Could you please help me in getting my refund back. I have called customer care for around 50 times but they are not guiding me the ways to get the refund. This is really inconvenient for the passengers if they are not getting the refund back within 7-10 days.Please help me.

Thanks & regards
Ruchi Chhaparia

indigo has looted Rs 35448/- by way of online and they have no phone nos. for complaint. It is very urgent case, dont know what to do, how to complaint, customer care person gagan said they can only book flight and help less, they do not have anyphone nos of concened officers or staff even they do not know where is office of indigo. akgupta [protected]

I travelled by Indigo flight 6E 242 on 15th October 2011 from Ahmedabad to Kolkata alongwith my family ( Booking reference number NFB7DM and CF6CAQ). We had 3 checked in baggages and 4 hand baggages.At Kolkata airport one of the checked in baggage was received very late and it was in open condition wrapped in a polythene sheet. This is despite the fact that this baggage is a VIP Maxima suitcase with 1 centre lock and 2 side locks and all the 3 locks were still secured when the bag was received by us at the Kolkata airport. When we questioned the Indigo ground staff about the damage and possible pilferage from our bag they said that we had over stuffed it so by internal force it got opened.
I explained to them that if a bag is overstuffed and locked then if the bag opens by internal force then the locks would have broken.This explanation they are not ready to accept. I even stuffed everything inside the bag but since the locks were not working so I could not close the bag completely.
Furthermore they were not willing to give us any acknowledgement that the bag has been received by us in damaged condition. They continued saying that they would get the lock repaired and give to us. Regarding the contents of the bag they asked us to check if everything was intact.Since we had 2 more checked in baggages and 4 hand baggages and there was no space available where we could check the contents in totality I told them that the valuables in the form of a digital camera is there but regarding the clothes it would be possible for us to verify only after we reach home and tally the contents of all the bags.The 2 airline staff present Mr Deepak Anthony and Mr Anupam Banerjee agreed to me.
Since for 2 hours they didnot give any written acknowledgement of the damage to our bag so I had to write the compliant in a plain register kept by them over there and told that within 2 hours someone from customer service would get in touch with me.
After reaching home when we checked all the contents we found one pair of shirt and trouser missing.
Since there was no communication from the customer service till 7.30 pm on 16th october 2011 so I wrote a mail to them describing everything.
The Airlines is now saying that since I didnot make official complaint about the missing articles so they won't accept the claim and regarding the damaged bag they would get it repaired and return to me.
At no point during our discussion at the airport did the Indigo staff mention that once we leave the airport our complaint if any for the missing articles will not be accepted.
Such a treatment by one of the best on time airline is highly undesirable.
Please provide me the solution to this problem.

Regards

Sanjay Agarwal
Mob:[protected] / [protected]