[Resolved] IRB — Toll Charges at Thane - Mulund Check naka
What is the Logic for collection of toll at the Thane - Mulund Check naka? Some people tell me it is for the flyover that have been built in Mumbai. In that case, why charge the people going out of Mumbai (into Thane) for the flyovers that have been built within Mumbai. Introduce a Mechanism to charge the cars plying within Mumbai also. Can someonce please tell me for what reason is the toll being collected at the Thane - Mulund check naka. Elsewhere, in this forum, i read that the toll that is being collected there is no longer valid and that it is being collected illegally. Can someone please confirm this or let me know from where I can conform this. The toll is very high and i dont see any logic to that toll. They haven't built a bridge (as is the case for the Vashi toll) or a new road which was never existent (as in the case of Mumbai - Pune expressway).
Complaint marked as Resolved
Verified SupportIRB Infrastructure Customer Care's response Jan 19, 2016
Dear Mr.Vyas, We have carefully noted your grievances posted at ‘Indian Consumer Complaints Forum’ by email dtd : 13.01.16 and wish to clarify as under : First & foremost we would like to inform you that we have been carrying out toll operations on Vasad & Kheda Toll Plazas as per the guide lines of NHAI (National Highways Authority of India) under Notification No.S.O.2921 (E). We are unable to attach the said notification as there is no provision of adding the same in this website. With regards to high toll rates please be informed that determination of rates is done by the Authority, NHAI and not by concessionaire (IRB). At the same time, as per aforesaid Govt. Notification, though there are no exemptions to any individuals , there is a provision of issuing ‘Local Discounted Monthly Passes’ for the local residents, provided they furnish proper & valid documents, needed for such transaction, including proof of residence etc. Post such submissions, Toll Plaza Admin Office / Toll Plaza Manager then scrutinizes the documents and local passes are issued, once documents furnished, are found to be acceptable. You are advised to kindly visit to our Vasad / Kheda Toll Plazas Admin Offices for availing facilities in payment of toll charges for locals. For reduction in toll charges you may contact to concerned Govt. Authority. We are not in agreement with your views that toll collecting agencies are changing in every 2 years with hike in toll rates. IRB has taken over the charge at Ahmedabad Vadodara Expressway since January 2013 to till date; whereas as per provisions with aforesaid Govt. Notification and Concession agreement, the toll rates has been revised / will be revised. Hope this will clarifies your queries. Assuring you our best services at all times. Thanks & Regards, Nitin V Bansode Head Toll Operations IRB Infrastructure Developers Ltd, nitin.[protected]@irb.co.in
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