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[Resolved]  IRB — Toll Charges at Thane - Mulund Check naka

What is the Logic for collection of toll at the Thane - Mulund Check naka? Some people tell me it is for the flyover that have been built in Mumbai. In that case, why charge the people going out of Mumbai (into Thane) for the flyovers that have been built within Mumbai. Introduce a Mechanism to charge the cars plying within Mumbai also. Can someonce please tell me for what reason is the toll being collected at the Thane - Mulund check naka. Elsewhere, in this forum, i read that the toll that is being collected there is no longer valid and that it is being collected illegally. Can someone please confirm this or let me know from where I can conform this. The toll is very high and i dont see any logic to that toll. They haven't built a bridge (as is the case for the Vashi toll) or a new road which was never existent (as in the case of Mumbai - Pune expressway).
Complaint marked as Resolved 
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IRB Infrastructure Customer Care's response Jan 19, 2016
Dear Mr.Vyas, We have carefully noted your grievances posted at ‘Indian Consumer Complaints Forum’ by email dtd : 13.01.16 and wish to clarify as under : First & foremost we would like to inform you that we have been carrying out toll operations on Vasad & Kheda Toll Plazas as per the guide lines of NHAI (National Highways Authority of India) under Notification No.S.O.2921 (E). We are unable to attach the said notification as there is no provision of adding the same in this website. With regards to high toll rates please be informed that determination of rates is done by the Authority, NHAI and not by concessionaire (IRB). At the same time, as per aforesaid Govt. Notification, though there are no exemptions to any individuals , there is a provision of issuing ‘Local Discounted Monthly Passes’ for the local residents, provided they furnish proper & valid documents, needed for such transaction, including proof of residence etc. Post such submissions, Toll Plaza Admin Office / Toll Plaza Manager then scrutinizes the documents and local passes are issued, once documents furnished, are found to be acceptable. You are advised to kindly visit to our Vasad / Kheda Toll Plazas Admin Offices for availing facilities in payment of toll charges for locals. For reduction in toll charges you may contact to concerned Govt. Authority. We are not in agreement with your views that toll collecting agencies are changing in every 2 years with hike in toll rates. IRB has taken over the charge at Ahmedabad Vadodara Expressway since January 2013 to till date; whereas as per provisions with aforesaid Govt. Notification and Concession agreement, the toll rates has been revised / will be revised. Hope this will clarifies your queries. Assuring you our best services at all times. Thanks & Regards, Nitin V Bansode Head Toll Operations IRB Infrastructure Developers Ltd, nitin.[protected]
Complaint comments  11 CommentsShareTweet


IRB Infrastructure Developers Ltd - BID — Credit 60 shares in my account

Dear Sir,/ madam,
This is in reference to your Letter dated[protected] Sl.NO. 1954 Ref. NO. 425003 Application Number. 72741795 .To Provide you the correct Client details for crediting 60 shares in my Demat account.
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DP Name . ICICI Bank , Manipal -576 104 Karnataka State.
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IRB — Regarding my Internet ID&PIN No

Internet Banking ID&Password not getten

I used State Bank of India Account [protected]

I have not yet received any Internet ID& Password ,yesterday i had gone to our Bank situated at Ankleshwar Dist- Bharuch Gujarat , the office staff tell me same problem in your login ID & Password ,so till now no any reply given by your bank staff please look into the matter


IRB — Road Quality

Qaulity of the road is pathtic and still IRB is collecting toll from vehicles.... Also they have just incresed the toll charges from Rs. 48 to Rs. is realted to pertuclar patch of Satara-Karad NH4...also on highway no demarkation found about devider and lane .....can somebody look into this.....
I agree to this. Also the Mumbai toll collection is not justified for Thane registered vehicles leaving Mumbai and entering Thane jurisdiction and Mumbai -registered vehicles entering Mumbai jurisdiction as they have already paid the one-time road tax for the vehicle - up to 15 years in advance. Total revenue of Rs. 120 crore is collected to cover the costs for construction for flyovers (1500 crore) by levying cess on petrol and diesel (50 crore) and toll charges (70 crore) in Mumbai plus 50 crore vehicle tax revenue. Thus, by 2010-11, the cost of the flyovers should be recovered. Additionally, the cars registered in Maharashtra are paying Octroi charges for being utilised in the state. This is ridiculous.
I live in London, UK and there are no such charges except for congestion charges in central London to curb pollution.
there should be transperancy about how much the are collecting daily how much is there expenses whether they are realy incurring the expenses what they have estimated etc.

Please tell me why there is no such tranperancy

my email id is [protected]
corruption is at its peak thane - mulund checknakas, , , , , regional politicians are getting there haftas for not raising the voice against the illegal toll naka in mulund...this shud stop ..if some1 is listning to us ...plz help us ...there is a multi crore scam involved in this ...!!!
i also hav same grudge my dear friend this is corruption and yes if we the people come 2gether we will make them stop its more than 10 years they r collecting toll ..u can contact mr pratap sarnaik local mla and also u can get the information from thane coorporation .we shall do a no toll campaign
ya some one plz look into this or else we hav to plant a bomb on every toll
You should see this video... IRB is fraud...


IRB — Invalid Toll

IRB company take unauthorised toll from vihicals located in Dombivali city at Katai toll naka .also not mention the vihical no and type of Vihical segment on toll reciept.
Educate the working people on toll for the toll policy

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