[Resolved]  IRB — Toll Charges at Thane - Mulund Check naka

Jan 19, 2016

IRB Infrastructure Customer Care's response Dear Mr.Vyas, We have carefully noted your grievances posted at ‘Indian Consumer Complaints Forum’ by email dtd : 13.01.16 and wish to clarify as under : First & foremost we would like to inform you that we have been carrying out toll operations on Vasad & Kheda Toll Plazas as per the guide lines of NHAI (National Highways Authority of India) under Notification No.S.O.2921 (E). We are unable to attach the said notification as there is no provision of adding the same in this website. With regards to high toll rates please be informed that determination of rates is done by the Authority, NHAI and not by concessionaire (IRB). At the same time, as per aforesaid Govt. Notification, though there are no exemptions to any individuals , there is a provision of issuing ‘Local Discounted Monthly Passes’ for the local residents, provided they furnish proper & valid documents, needed for such transaction, including proof of residence etc. Post such submissions, Toll Plaza Admin Office / Toll Plaza Manager then scrutinizes the documents and local passes are issued, once documents furnished, are found to be acceptable. You are advised to kindly visit to our Vasad / Kheda Toll Plazas Admin Offices for availing facilities in payment of toll charges for locals. For reduction in toll charges you may contact to concerned Govt. Authority. We are not in agreement with your views that toll collecting agencies are changing in every 2 years with hike in toll rates. IRB has taken over the charge at Ahmedabad Vadodara Expressway since January 2013 to till date; whereas as per provisions with aforesaid Govt. Notification and Concession agreement, the toll rates has been revised / will be revised. Hope this will clarifies your queries. Assuring you our best services at all times. Thanks & Regards, Nitin V Bansode Head Toll Operations IRB Infrastructure Developers Ltd, nitin.[protected]@irb.co.in