Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

last two weeks i have been observing that indian railways website does not available between 8 am and 10 am for normal users.
If we want to book tatkal tickets we need to go through the agents only.
They increased the tatkal seats but railways did not increase the coaches
for example Bangalore to Bubhaneswar Prasanthi express has 48 tatkal seats in third ac ,earlier only 12 seats.Is indian railways looking for only profit or public transport ?
Agents will get access any time from thier systems how ?

Dear Sir,



I am also one of the millions frequent traveler of Indian Rail and respectively old user of IRCTC services like i-ticket & e-ticket.

For e-ticket you allow only 5 ID cards that too in original and I would like to draw your attention towards this with hope and anticipation that with the relaxation of many norms of e-ticket you will also relax the same.

Please remove the need of original ID proof and allow even Xerox of the same which should be legible. It should not be mandatory.

Include more number of photo ID proofs as ID cards issued by Private Companies, Photo Debit and Credit Cards etc should also be allowed. As even the airlines (Govt as well as Private) are allowing the same.


Since paper tickets are not requiring the ID card then why for e-tickets where each ticket is being booked through registered Users and designated bank account or credit/debit cards, you can easily track the IP addresses



Sometimes it becomes harassment as we may not have any ID proof out of those 5 lists and there is good amount of argument we face occasionally.



Therefore please give it a consideration and take necessary action in the interest of we passengers.



Regards,

PNR [protected]
TRANIN NAME: 2393
S KRANTI SUP EXP
NAME: Sunil Kumar Shukla
QUAOTA: TATKAL
Date: 07Jan2010

Compliant against Agent
Mr Vinod Kumar Verma
GLOBAL COMMUNICATION near INDIA BHAWAN WEST BROING CANAL ROAD PATNA 01
BIHAR
[protected]

After train late more than 12Hrs they not cancel our e-ticket and not refund my money 459

What’s mean tatkal ticket?
for urgent move at that delay my planning fail and not useful to use that service

Regards
Abhishek Agarwal
C/o Sunil Kumar Shukla
[protected]

Please refund the amount which is pending from last 10 months !!!!


Reference No : ekt[protected]

TDR Filing Date :28-Apr-2009


Dear IRCTC,

I had applied for TDR on 28.04.2009 for the PNR number PNR Number

[protected] Booked On[protected] with Transaction ID [protected]


Where-in none of the passenger traveled or boarded the train


While checking the status in TDR history section, the TDR status is

showing as ADMIN Approved but still haven't received the refund yet


Kindly request you to process the refund as early as possible



regards
Manish

Hello,
i have booked e ticket for manmad to bidar on 30th of dec 2009 and again on the same route on 31st of dec,
i got a confirmed ticket from varanasi to manmad but while making a ticket from manmad to bidar after the payment is done through S.B.I debit card i was given a redirect link and the ticket has not been confirmed to me.This same thing happen again on 31st dec while i tried to book a ticket through my brother S.B.I debit card.

This is really an undesired situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Thanks and Regards
Nikhil Oberai
call me:[protected]

Dear Sir,

This is to inform you as No any PNR status shown when train was getting departure from the station As I had booked my reservation & that was waiting that time but when I reached at the station still its status was not cleared, Then I confirmed through my mobile on 139 of railway care after then I was said to booked another ticket so that I can travel so I have to booked another ticket. Not only from me there are third person who was confirming the e ticket. when he told that it is still in waiting . If my ticket was confirmed then I am asking to send me my confirm status but they are not interested to respond. pls. suggest..

Thank You

Dear Sir,

Let me first congratulate irctc for giving such an excellent services. I am a frequent traveler in rail and for me your services are simply superb.

Now coming to my complain. Sir the website is very slow from 08:00 AM to 08:30 AM ie at the time of Tatkal booking daily. Sir, sometime we need to book Tatkal ticket from irctc sites but till the time the site opens all tatkal quota is finished. Why ???

ARE YOU TRYING TO HELP THE TRAVEL AGENTS, so that pubilic visits these travel agent and pay 200 to 300 Rs. extra for getting tatkal ticket.

Please look into this matter so that the normal public using irctc are benifitted.

Thanks and regards,

Rajesh Kr. Singh,
Patna.
irctc user name - rajeshks4

Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR
No. [protected] has been forwarded to CCM/Northern Railway, New Delhi on
dt. 15.05.09. We have already issued Reminder No. 1 & 2 on dt. 17.09.09
& 10.11.09 to concerned railway to chase up the case. But despite
reminder refund yet not received from the concerned railway. Now we are
sending a Reminder No. 3 dt. 05.12.09 with all the papers pertaining to
your refund case to concerned railway to chase up the cases. As soon as
refund, if any, received it will be credited to your card account.



Regards,

Shiraj Ahmad
[protected]@irctc.co.in
Ph:[protected]
when I send bellow mail then Mr shiraj ahmad send above
mail,But TDR money is not refunded in my account. so please send reminder for tdr money.Please inform me how many time taken for TDR money refund.




Shiv Srivastava wrote:
> Dear customer,
>
>
>
> Sorry for the inconvenience. Kindly note that your refund case of PNR
> No. [protected] has been forwarded to CCM/Northern Railway on dt.
> 15.05.09. We have already issued Reminder No. 1 dt. 17.09.09 to
> concerned railway to chase up the case. But despite reminder refund
> yet not received from the concerned railway. Now we are sending a
> Reminder No. 2 dt. 10.11.09 with all the papers pertaining to your
> refund case to concerned railway to chase up the cases. As soon as
> refund, if any, received it will be credited to your card account.
>
>
>
> Regards,
>
> Sanjay Suman
> [protected]@irctc.co.in when I send mail then Mr Sanjay suman sendabov
> mail,But TDR money is not refunded in my account. so please help me
> for tdr money.
>
>
>
>
>
> Shiv Srivastava wrote:
> > [protected]@irctc.co.in
> > Ph: 0 Dear customer,
> >
> > Sorry for the inconvenience. Kindly note that your refund case of
> PNR No. [protected] has been forwarded to CCM/Northern Railway on
> dt.15.05.09. Refund yet not received from concerned railway, so we are
> sending a reminder with all the papers pertaining to your refund case
> to concerned railway on dt. 23.09.09 to chase up the cases. As soon as
> refund, if any, received it will be credited to your card account.
> >
> >
> > Regards,
> > Ved Prakash[protected]
> >
> > ved prakash send above mail when I send bellow mail . but refund is
> under process today date.so please clear refund.PLEASE INFORM ME when
> MONEY IS REFUND IN MY ACCOUNT. PLEASE SEND ME Email ID OF CCM Northern
> railway new Delhi
> >
> >
> >
> > Shiv Srivastava wrote:
> > > SIR,
> > >
> > > KINDLY CLEAR THE STATUS OF PNR NO. [protected] TR. I.D. [protected],
> TRAIN NO.2311, JOURNEY DATE WAS 11.05.2009 . AS I HAVE FILED TDR ON
> 14.5.2009, ON ENQUIRY OF TDR STATUS IS SHOWING AS “ADMIN.APPROVED” &
> REFUND IS UNDER PROCESS. BUT NO REFUND IS BEING DONE TILL DATE. THREE
> MONTHS HAVE BEEN PASSED. KINDLY MAKE THE REFUND AS EARLY AS POSSIBLE.
> > >
> > > THANKING YOU,
> > >
> > > YOURS SINCERELY,
> > >
> > > SHIV SHANKER SRIVASTAVA
> > > (Mb-[protected])

Dear Sir,

I booked e-ticket through internet to SBP NZB Express, from Vizianagaram to Secundrabad, dated on 14.12.2009. unfortunatly my programme suddenly cancelled. So please refund amount to my ATM account. i am here with submitting the details.

Transaction ID : [protected]
PNR No : [protected]
Train no & Name : 8309 & SBP NZB Express
Date of Journey : 14.12.2009
From : Vizianagaram
To : Secunderabad Jn (Sc)
Name : G.Praveen Kumar
ATM a/c No : [protected], S.B.I, Fort branch, Vizianagaram

Thanking you sir,

Praveen Kumar

Hi,

As in last date of journey bookings were in 'waiting list' status, we cancelled the ticket and filed for TDR. After asking Customer care they said it might take max of 3 months. Its alomst 6 mont now and I am still in witing state!! and we do not know whom to approach, if not by Mr. A then who is A's boss?
These are my TDR details.

PNR Number [protected] Booked On 5-4-2009
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 40.00
Date Of Journey 21/6/2009 Ticket Charge Rs 7617.00
Bank ICICI Total Rs 7657.00
Train No 2513 Railway Zone NF
From Station SECUNDERABAD JN(SC) IRCTC Zone Chief Regional Manager/Eastern Zone/Guwahati (IRCTC) Guwahati
To Station GUWAHATI(GHY) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 PK Choudhury 55 Male 0000 Booked
2 Madhuchandra Cho 50 Female 0000 Booked
3 Pushpam Choudhur 22 Male 0000 Booked
4 Anjali Choudhury 55 Female 0000 Booked
5 DK Choudhury 65 Male 0000 Booked
6 Arati Choudhury 68 Female 0000 Booked



Reason For TDR : PNR status was not confirmed,
passengers couldnt travel.
TDR Status : CCM Registered
Reference No : ekt[protected]
TDR Zone : NF
TDR Filing Date : 29-Jun-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

I am waiting !!!

my name is ramprakash mahato. and my agancie name is mithala tavels i am book ticke www.irctc.itzcashworld.com . sir i am booking a ticket 30dec2009 bct to jp train no 0237 train in 8:03:04 am but ticket is isuue to ticket pnr no [protected] and second pnr no [protected] sir i am booking one ticket but irctc is issue same name two ticket pelase find this matter and refund and reply me .

kindly note that pelase refund me otervise i am compliant in mumbai court .

MITHLA TRAVELS
MARRIYAMA NAGER
ROOM NO 154 DR
ANNIE BESANT ROAD
WORLI LOTUS MUMBAI
400018
MOBILE:[protected]
PHONE :24915206

Hi,
I bought a confirmed e-tkt for my mother from Abohar to Delhi on A.c chair car (pnr#[protected]

Initially it was wait list but two days before the journey it was confirmed..So she boarded the train but in the middle she was asked to leave the ac coach as TTE told her that seat is unconfirmed ..
She was sick she had to travel a journey of 7 hours without the comfort that she had paid for.


I had demanded a complete refund and a action against the guilty TTE ,to what it seems had sold the ticket to some one else to make money.

Since last 3 months I am accessing indian railway website , www.irctc.co.in for booking the tickets
It is the most pathetic website and you can not access the webpages properly
It can not handle the traffic after 8 AM and your payment gets debited after that it is very difficult to get the money back from these pathetic people

refund of failed transaction in irctc online booking :



i booked two tickets using mu SBI debit card from varanasi (MGS) to chennai egmore(MS) in GAYA express train no :2389 on 23.12.2009 .

After making the payment i got message session expired.I checked my sbi debit card bank transactions and I can see a payment of Rs 1063/- made. However when I see the list under "Booked Tickets" on the website, I dont see any reservation made. transaction id :([protected] and [protected] )

And another one is agra cant(AGC) to delhi (NZM) trans id:( [protected] ) amount Rs 295. (kerala express train no:2625.

my user name :arunsubbia
mail id :[protected]@yahoo.com
mobile num : [protected]

So please do the refund to my respective account

veryy bad webSite service verrry slow...

better close to irctc website.. STUPID...

Dear Sir,

I am a daily user of irctc website and I fear something abnormal happened today.
I tried to book tickets for 2 people(my parents) under tatkal from Chennai Egmore(MS) to Trivandrum Central(TVC) in Ananthapuri Express(6123). The total availabililty under tatkal is 206.
My PNR [protected] got generated at 8:04, but I am shocked to find it in waiting list 71,72.
I have booked many tickets in tatkal and have never seen almost 300 tatkal tickets booked within 4 minutes in a single train.

Can you please confirm this is normal or some malpractices happened in tatkal reservations.
This is urgent since only two more days left for the journey.

With regards,
Arun Christopher

Dear sir,
I had tried a ticket booking through net on 6-12-09 but transaction could not be made sucess fully. On reviewing Failed transaction it clearly shows that trasaction faied & ticket not booked and payment has not been received from the bank but ICICI bank shows that payment has been made vide reference no.74477489340022656706097.
The details of trasaction as noted from failed trasaction are as:
PNR:0
Trasaction ID:[protected]
From station: NGP To station: HYB
date of journey:[protected] date of booking :[protected]
Total fare:Rs.349.00
Kindly resolve the dispute regarding this trasaction.
thanks
K N Chaturvedi

Hi,

Today i booked from Dausa to Ahmedabad with Boarding Point as Jaipur. My PNR No [protected].
But the Tickets were booked with Waiting list where as there were 213 tickets avaliable from Dausa. The waiting list was for Jaipur Station so only i booked it from Dausa. I am charged from Dausa where as they provide me Booking from Jaipur .

My Complaint is that when they provide Booking from boarding Station Status why are allowing to book from other Station which has confirmed Seats and also they charge with From Station and not boarding station in such cases. this is Pure Cheating from IRCTC booking site.

Please give quick Solution

Regards
Virendra Dugar

I have comlained to IRCTC about it's poor tour package on July 24, 2009. The concern have not replied yet. What can I do now? Go to consumer court>

The following is my complaint.
IRCTC
Posted:[protected] by Satish S. Kulkarni Send email


Poor tour package
I, Satish S. Kulkarni, booked 8 seats for the New Glory of Himalaya Summer Vacation Package, for the date May 30 to June 8, at IRCTC Pune office. Sorry to say, but the entire experience was not very good.

1) For my family I have booked a double room with extra bed for my son. But barring, `Khushaboo Resorts` at Manali, there wasn't extra bed. At Shimla I have to asked many times for the extra bed & it was provided late in the night. The bed, the cover & the blanket was unclean.

2) The hotel at Chandigarh, `Silky Resorts` was at it's worst. We were given transit rooms. There was no mirror in the room, the basin taps were not working. After complaining the work was done. There was no hot water till 5.50 & we were asked to come for breakfast at 6.00 am! The bed-tea was worst! Ii was a worst experience.

3) The dining hall at `Hotel Sukhasagar` at Shimla was too small to accommodate the entire 36 member team. It was not a good feeling, that you have to stay much time in the Que & have your meals wandering here and there.

4) We started at 7.00 am from Manali & reached Chandigarh at 9.00 pm. Fourteen hours in the bus! We were told to see rock garden & sukahana lake in the evening hours, just permitting us 30 minutes! Actually it was scheduled on the eighth day morning.

5) In Shimla also, no sight seeing was arranged. The mosques, the Church, the Gaiety theater...where was it all? On Way to Manali Pandho Dam was unseen for us. River rafting was added. Why?

6) The bus provided for the tour was not good. I suspect it's speed was locked. The so called push-back seats were uncomfortable.

7) Your sub-contractor was not able enough to handle the tour. The tour manager told us that railway timing is 13.50; actually is was 15.50 as per given schedule.

8) Also, there was no pantry car for the train. Earlier while booking, it was told that there is a pantry car. The food available in the train was below par quality.

9) I must mention one thing; The hotel at Manali, `Khushaboo Resorts` was one of the best hotels. The food at that hotel, the service was excellent! I must thank you for the only relief!!

10) Mr. Nirmalchandra Thorat, who was with me, was assured of providing all the necessary details, for his LTA. He called many times at Pune office for the same, but no one attended him. Now he his thinking to file a case at consumer court.

11) The most disheartening part of this is after returning I mailed to Mr. Roopesh Shah & Ms. Sandya Nathi, at IRCTC’s Pune office. But both of them did not answered.

I hope you will do something regarding this & punish the guilty.



Thanks & regards





Satish S. Kulkarni.

SIR,
> >>
> >> TICKET FOR RAVELLING 4M BDTS TO JAMMU ON 3/7/2009 WAS TAKEN WHEREIN
> >> ONE CANCELLATION WAS MADE AND U HAD ASSIGNED IRCTC #405934. PNR NO.
> >> IS [protected].
> >>
> >> TILL DATE THE REFUND FO ONE PERSON HAS NOT BEEN GIVEN KINDLY INFORM
> >> IMEMDIATELY AS TO WHY UNNECESSARY DELAY IS BEING DONE TO REFUND THE
> >> AMOUNT.
> >>
> >> IMMEDIATE ACTION WILL BE APPRECIATED.
> >>
> >> THANKS
> >> KISHORE T KHUDABADI
> >> PRESS REPORTER
> >> [protected]
REPLIED AFTER 6 MONTHS

Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR
No. [protected] has been forwarded to CCM/Northern Railway, New Delhi on
dt. 20.07.09. We have already issued Reminder No. 1 dt. 06.11.09 to
concerned railway to chase up the case. But despite reminder refund yet
not received from the concerned railway. Now we are sending a Reminder
No. 2 dt. 08.12.09 with all the papers pertaining to your refund case to
concerned railway to chase up the cases. As soon as refund, if any,
received it will be credited to your card account.

THE RAILWAYS ARE SLEEPING OR WHAT FOR 6 MONTHS TO REFUND PETTY AMOUNT OF RS.1800/- OR SO