Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

As in last date of journey bookings were in 'waiting list' status, we cancelled the ticket and filed for TDR. After asking Customer care they said it might take max of 3 months. Its alomst 6 mont now and I am still in witing state!! and we do not know whom to approach, if not by Mr. A then who is A's boss?
These are my TDR details.

PNR Number [protected] Booked On 5-4-2009
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 40.00
Date Of Journey 21/6/2009 Ticket Charge Rs 7617.00
Bank ICICI Total Rs 7657.00
Train No 2513 Railway Zone NF
From Station SECUNDERABAD JN(SC) IRCTC Zone Chief Regional Manager/Eastern Zone/Guwahati (IRCTC) Guwahati
To Station GUWAHATI(GHY) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 PK Choudhury 55 Male 0000 Booked
2 Madhuchandra Cho 50 Female 0000 Booked
3 Pushpam Choudhur 22 Male 0000 Booked
4 Anjali Choudhury 55 Female 0000 Booked
5 DK Choudhury 65 Male 0000 Booked
6 Arati Choudhury 68 Female 0000 Booked



Reason For TDR : PNR status was not confirmed,
passengers couldnt travel.
TDR Status : CCM Registered
Reference No : ekt[protected]
TDR Zone : NF
TDR Filing Date : 29-Jun-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

I am waiting !!!

my name is ramprakash mahato. and my agancie name is mithala tavels i am book ticke www.irctc.itzcashworld.com . sir i am booking a ticket 30dec2009 bct to jp train no 0237 train in 8:03:04 am but ticket is isuue to ticket pnr no [protected] and second pnr no [protected] sir i am booking one ticket but irctc is issue same name two ticket pelase find this matter and refund and reply me .

kindly note that pelase refund me otervise i am compliant in mumbai court .

MITHLA TRAVELS
MARRIYAMA NAGER
ROOM NO 154 DR
ANNIE BESANT ROAD
WORLI LOTUS MUMBAI
400018
MOBILE:[protected]
PHONE :24915206

Hi,
I bought a confirmed e-tkt for my mother from Abohar to Delhi on A.c chair car (pnr#[protected]

Initially it was wait list but two days before the journey it was confirmed..So she boarded the train but in the middle she was asked to leave the ac coach as TTE told her that seat is unconfirmed ..
She was sick she had to travel a journey of 7 hours without the comfort that she had paid for.


I had demanded a complete refund and a action against the guilty TTE ,to what it seems had sold the ticket to some one else to make money.

Since last 3 months I am accessing indian railway website , www.irctc.co.in for booking the tickets
It is the most pathetic website and you can not access the webpages properly
It can not handle the traffic after 8 AM and your payment gets debited after that it is very difficult to get the money back from these pathetic people

refund of failed transaction in irctc online booking :



i booked two tickets using mu SBI debit card from varanasi (MGS) to chennai egmore(MS) in GAYA express train no :2389 on 23.12.2009 .

After making the payment i got message session expired.I checked my sbi debit card bank transactions and I can see a payment of Rs 1063/- made. However when I see the list under "Booked Tickets" on the website, I dont see any reservation made. transaction id :([protected] and [protected] )

And another one is agra cant(AGC) to delhi (NZM) trans id:( [protected] ) amount Rs 295. (kerala express train no:2625.

my user name :arunsubbia
mail id :[protected]@yahoo.com
mobile num : [protected]

So please do the refund to my respective account

veryy bad webSite service verrry slow...

better close to irctc website.. STUPID...

Dear Sir,

I am a daily user of irctc website and I fear something abnormal happened today.
I tried to book tickets for 2 people(my parents) under tatkal from Chennai Egmore(MS) to Trivandrum Central(TVC) in Ananthapuri Express(6123). The total availabililty under tatkal is 206.
My PNR [protected] got generated at 8:04, but I am shocked to find it in waiting list 71,72.
I have booked many tickets in tatkal and have never seen almost 300 tatkal tickets booked within 4 minutes in a single train.

Can you please confirm this is normal or some malpractices happened in tatkal reservations.
This is urgent since only two more days left for the journey.

With regards,
Arun Christopher

Dear sir,
I had tried a ticket booking through net on 6-12-09 but transaction could not be made sucess fully. On reviewing Failed transaction it clearly shows that trasaction faied & ticket not booked and payment has not been received from the bank but ICICI bank shows that payment has been made vide reference no.74477489340022656706097.
The details of trasaction as noted from failed trasaction are as:
PNR:0
Trasaction ID:[protected]
From station: NGP To station: HYB
date of journey:[protected] date of booking :[protected]
Total fare:Rs.349.00
Kindly resolve the dispute regarding this trasaction.
thanks
K N Chaturvedi

Hi,

Today i booked from Dausa to Ahmedabad with Boarding Point as Jaipur. My PNR No [protected].
But the Tickets were booked with Waiting list where as there were 213 tickets avaliable from Dausa. The waiting list was for Jaipur Station so only i booked it from Dausa. I am charged from Dausa where as they provide me Booking from Jaipur .

My Complaint is that when they provide Booking from boarding Station Status why are allowing to book from other Station which has confirmed Seats and also they charge with From Station and not boarding station in such cases. this is Pure Cheating from IRCTC booking site.

Please give quick Solution

Regards
Virendra Dugar

I have comlained to IRCTC about it's poor tour package on July 24, 2009. The concern have not replied yet. What can I do now? Go to consumer court>

The following is my complaint.
IRCTC
Posted:[protected] by Satish S. Kulkarni Send email


Poor tour package
I, Satish S. Kulkarni, booked 8 seats for the New Glory of Himalaya Summer Vacation Package, for the date May 30 to June 8, at IRCTC Pune office. Sorry to say, but the entire experience was not very good.

1) For my family I have booked a double room with extra bed for my son. But barring, `Khushaboo Resorts` at Manali, there wasn't extra bed. At Shimla I have to asked many times for the extra bed & it was provided late in the night. The bed, the cover & the blanket was unclean.

2) The hotel at Chandigarh, `Silky Resorts` was at it's worst. We were given transit rooms. There was no mirror in the room, the basin taps were not working. After complaining the work was done. There was no hot water till 5.50 & we were asked to come for breakfast at 6.00 am! The bed-tea was worst! Ii was a worst experience.

3) The dining hall at `Hotel Sukhasagar` at Shimla was too small to accommodate the entire 36 member team. It was not a good feeling, that you have to stay much time in the Que & have your meals wandering here and there.

4) We started at 7.00 am from Manali & reached Chandigarh at 9.00 pm. Fourteen hours in the bus! We were told to see rock garden & sukahana lake in the evening hours, just permitting us 30 minutes! Actually it was scheduled on the eighth day morning.

5) In Shimla also, no sight seeing was arranged. The mosques, the Church, the Gaiety theater...where was it all? On Way to Manali Pandho Dam was unseen for us. River rafting was added. Why?

6) The bus provided for the tour was not good. I suspect it's speed was locked. The so called push-back seats were uncomfortable.

7) Your sub-contractor was not able enough to handle the tour. The tour manager told us that railway timing is 13.50; actually is was 15.50 as per given schedule.

8) Also, there was no pantry car for the train. Earlier while booking, it was told that there is a pantry car. The food available in the train was below par quality.

9) I must mention one thing; The hotel at Manali, `Khushaboo Resorts` was one of the best hotels. The food at that hotel, the service was excellent! I must thank you for the only relief!!

10) Mr. Nirmalchandra Thorat, who was with me, was assured of providing all the necessary details, for his LTA. He called many times at Pune office for the same, but no one attended him. Now he his thinking to file a case at consumer court.

11) The most disheartening part of this is after returning I mailed to Mr. Roopesh Shah & Ms. Sandya Nathi, at IRCTC’s Pune office. But both of them did not answered.

I hope you will do something regarding this & punish the guilty.



Thanks & regards





Satish S. Kulkarni.

SIR,
> >>
> >> TICKET FOR RAVELLING 4M BDTS TO JAMMU ON 3/7/2009 WAS TAKEN WHEREIN
> >> ONE CANCELLATION WAS MADE AND U HAD ASSIGNED IRCTC #405934. PNR NO.
> >> IS [protected].
> >>
> >> TILL DATE THE REFUND FO ONE PERSON HAS NOT BEEN GIVEN KINDLY INFORM
> >> IMEMDIATELY AS TO WHY UNNECESSARY DELAY IS BEING DONE TO REFUND THE
> >> AMOUNT.
> >>
> >> IMMEDIATE ACTION WILL BE APPRECIATED.
> >>
> >> THANKS
> >> KISHORE T KHUDABADI
> >> PRESS REPORTER
> >> [protected]
REPLIED AFTER 6 MONTHS

Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR
No. [protected] has been forwarded to CCM/Northern Railway, New Delhi on
dt. 20.07.09. We have already issued Reminder No. 1 dt. 06.11.09 to
concerned railway to chase up the case. But despite reminder refund yet
not received from the concerned railway. Now we are sending a Reminder
No. 2 dt. 08.12.09 with all the papers pertaining to your refund case to
concerned railway to chase up the cases. As soon as refund, if any,
received it will be credited to your card account.

THE RAILWAYS ARE SLEEPING OR WHAT FOR 6 MONTHS TO REFUND PETTY AMOUNT OF RS.1800/- OR SO

I have filed a TDR on 31-May-2009 due to delay of train and that is also Admin approved in June and now it's December still I am waiting for the money to be credited in my account. Beside I have written a mail to irctc([protected]@irctc.co.in) in sep-2009 and reminder on[protected].

So I like to know How I will get my refund.

Dear Sir,

I have filed TDR on 5/6/2009 for refund of my tickets. Almost 6 months are over and still not received any refund of my tickets. Whenever i called up for refund, i got the reply it is in process. I do not know how to make escalation for this matter. My PNr no is [protected] and transaction ID is [protected].

Pls. find the correspondance with IRCTC for your record :

tdr <[protected]@irctc.co.in>
17/11/2009 08:35 AM
To
kalpesh.[protected]@pentagon.co.in
cc

Subject
Re: PNR - [protected] Transaction ID - [protected]






Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Northern Railway on dt.09.06.09. We have already issued Reminder No. 1 dt. 26.09.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt.17.11.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]




kalpesh.[protected]@pentagon.co.in wrote:

Dear Team

Still not received the refund of TDr filed 5 months back. I wanted to know how we can cross check with Railway for the refund not yet process. Also let us know the name and contact nos of the person who is incharge of refund process so i can do follow up with them.


With Regards,
Kalpesh Gogri

Head - Accounts & Finance
www.pentagon.co.in

Mobile: +91 [protected] | Tel: +[protected] Ext. 543 | Fax: +[protected]
PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA




Kalpesh Gogri/Pentagon
03/10/2009 12:07 PM

To
tdrprocess <[protected]@irctc.co.in>
cc

Subject
Re: PNR - [protected] Transaction ID - [protected]Link







Dear Sajjan

It pretty long time. almost 4 months are getting over and still we have not recd. refund from you. This is the poor service that we are receiving. Its look like Railway does not have money and they are running on our refund money. I will surely escate this in the news that railway is taking 4 months to refund ticket payment to customer. Also would like file complain in Ombusman for this poor response.

With Regards,
Kalpesh Gogri

Head - Accounts & Finance
www.pentagon.co.in

Mobile: +91 [protected] | Tel: +[protected] Ext. 543 | Fax: +[protected]
PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA




tdrprocess <[protected]@irctc.co.in>
29/09/2009 11:16 AM

To
kalpesh.[protected]@pentagon.co.in
cc

Subject
Re: PNR - [protected] Transaction ID - [protected]








Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Northern Railway on dt. 09-jun-2009. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 26.09.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..


Regards,
Sajjan Kumar
[protected]@irctc.co.in
Ph:[protected]





kalpesh.[protected]@pentagon.co.in wrote:

Dear Team

I have file TDR for PNR No. [protected] as on 5-6-2009. Almost 100 days are over and i have still not get refund for the same.

Pls. do the needful at the earliest.
With Regards,
Kalpesh Gogri

Head - Accounts & Finance
www.pentagon.co.in

Mobile: +91 [protected] | Tel: +[protected] Ext. 543 | Fax: +[protected]
PENTAGON SYSTEM & SERVICES PVT. LTD. | 501, Pramukh Plaza, Cardinal Gracious Road | Chakala, Andheri (E) | Mumbai 400 099 | INDIA

Poor quality of tea was served in 2650 KTK SMPRK express on 16.11.09 after Kazipet and on pointing it out the vendor of the Pantry Car said that type of tea only will be served.He was not wearing his name badge and refused to get the complaint book. I had to go to the Pantry Car No: SWR 89809 to complaint to the Manager, he was more adamant and refused to give the complaint book on the plea that he was not having one and said he had told the boy not to sell the tea but he has sold the same on his own will.His excuse was that he was not having the milk which was expected at Kachiguda station.He was not bothered because he new no action can be taken against him as there is no record of complaint.Other passengers also told me of poor quality of food served to them the previous night.
My PNR NO;[protected] &[protected].

on 24.11.09 when I was coming from New Delhi to Hyderabad by 2724 AP Express, same was the situation, they were giving one menu and serving some other thing, on pointing it out they said they will rectify it when they served the meal next. My PNR No:[protected].It looks that by Railways by giving contract to IRCTC have shed their responsibility and travellers are being put to lot of problems because of the IRCTC catering in the trains. Request to kindly take suitable action and ensure that complaints book are available with the pantry managers who hpild give on demand failing which TTE/Gaurd of the train to provide the same.
a.p.misra

From: rajendra reddiwal [protected]@rediffmail.com
Subject: not refund money after paasing 4 days
To: [protected]@irctc.co.in

i had booked and cancelled two ticket on dated 30/11/09 evening each type , mony not refunded,
CANCELLED TWO TICKET PNR NO [protected] , [protected]
FAILED TWO TICKET TRANSACTION ID-- [protected] ,[protected]

ABOVE FOUR TICKET MONEY BLCKED BY IRCTC SINCE 4 days
MY IRCTC USER ID - redwal . same sending complaint mail id.
> we are facing big finencial crises.
> kindly pay me money immediately

additional mail [protected]@npcil.co.in

Dear Sir/Mam.

I had booked 3 tickets in Aug 2008 for travel between Del-Agra under PNR [protected]. These tickets were on a Waitlisted basis and as only 1 out the 3 tickets got confirmed before the train departure, I requested the Customer care centre via call to cancel all 3 tickets as no such option was available on the website.
I was assured that as no one would travel under the ticket, the total amount of 2100 would be refund to my credit card.
The claim has been approved by Railway admin, but I have not received a refund till date. All my calls to the customer care centre have gone in vain as everyone seems to be passing the buck to another department.
I request Railways to please look into this matter and solve it asap.

Regards

Suresh Kaul

i am the regular traveller by railways, particularly Central Railways, and i have personally experienced that most of the stalls/canteens situated on the platforms are charging more than the MRP price of the products like for cold drinks they charge Rs.25/- instead of MRP of Rs.22/- only, when we argue the justification is given that they are charign more for keeping it in the cold condition.....
is it fare.. because the the stall/canteen keeps the products in cold condition so that public can purchase it ... otherwise no one would touch their cold drinks.
in respect of other products like chips, biscuits etc. they give the justification they have to pay to the concerned officers of the railway station to give way to the particular train to the particular platform.....

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/South Eastern Railway on dt.21.05.09. We have already issued Reminder No. 1 dt.03.10.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt.11.11.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.in

Such above mention email i recieved more than 6 time and always they forward the concerning department but still showing the status ADMIN APROVED AND UNDER PROCESS, IS IT NOT ENOUGH TIME TO PROCESS TDR? THIS MATTER SHOULD BE INVESTIGATE BY NEUTRAL ORGANISATION.THERE HAVE HUNDRED AND THOUSAND COMPLAINT REGARDING TDR AND AUTORITY ARE SILENT

Dear sir,

I filed a TDR for refund on IRCTC.CO.IN as my train SHATABADI from New Delhi to Amritsar got cancelled in between the journey at Ambala because of Riots in Punjab.

The PNR no for that is [protected] and I filed it on 27-May-2009.

Its Admin has been approved as it is a very valid reason for cancelation.

Please kindly help me to get payment of my tdr back as it is pending for more than 6 mnths.

I wrote many times to TDR deptt. but they replied just once, sir its a matter a great regret that a passenger has to write so many times for the refund and still has to wait.

sir, such delay in my rightful claim from railways is discouraging me to use the services of ralways for internet bookings.

thanks.
Sumit Nanda

Hi Sir,

I have booked the ticket via IRCTC from Secundrabad to Rajahmundry. But due to some personal problem i couldnt Travel that day, in this reason I have requested irctc to file the TDR for refund of full amount.


I am submitting the details as follows.

Booking details:
PNR No [protected]
Train No 0866 Train Name NZB VSKP SPECIA
From SC To RJY
Date[protected] Class SL
Boarding Point SC Reservation Upto RJY
Quota General

Name : G.Praveen Kumar
ATM A/c No : [protected]
Branch and Bank : S.B.I, Fort branch, Vizianagaram.

So please consider my application and send to amount to my ATM.

Thanking you sir,

G Praveen Kumar