Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Can anyone please tell me when the IRCTC website problem will be rectified? Is it under maintenance or problem with server? I need to book tickets soon!!!...

irctc user id -rakeshjitu
ON 26 AUG 2009 WHEN I WAS TRYING TO BOOK TICKET.FROM HOWRAH TO BHUBANESWAR AND ANOTHER FROM BHUBANESWAR TO HOWRAH I TRIED FOUR TIMES FOR BOOKING THE TICKET BUT THEN I FOUND MONEY WAS DEDUCTED FROM ACCOUNT BUT TICKET WAS NOT CONFIMED

No Card Number Purchase Date/Time Amount Merchant Name Status
1 4921 xxxx xxxx 1251 26-Aug-2009 09:51:55 PM 152.00 IRCTC SUCCESS
2 4921 xxxx xxxx 1251 26-Aug-2009...

This is to inform you that after the introduction of 2 days for tatkal sewa, the service has become pathetic...

I used to book ticket through normal quota and if i don't get the ticket then i easily get the tickets in tatkal quota...But after the introduction of 2 days for tatkal quota from 01/08/2009, it has become a headache for us, every time i try to book ticket through tatkal service it says not available...I agree...

Hello,

This is regarding PNR numbers [protected] & [protected]. I have spoken to them regarding this refund several times but nobody cares. Coz, who is bothered, its the customers money and not their money. The ticket was cancelled on 02-JUN-2009 and you could just see that till date the department is not bothered to refund the amount. The only problem was that the bank account through which it was booked was closed and...

Please go through below stated mail and solve my issue
regards
kalyan gupta [protected]

From: tdrprocess
To: Kalyan Gupta
Sent: Monday, August 17, 2009 2:08 PM
Subject: Re: TDR filed


Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/South Eastern Railway on dt....

OK, Here is my story - on 19th, 16th and 22nd july I booked 3 confirmed tickets for myself and my family, the pnr number assigned to me as per irctc.co.in were - [protected], [protected] and [protected].

Usually I take a printout as soon as i know that my ticket is confirmed. I had my old mother travelling with me so I was extra cautious that tickets are infact CONFIRMED and no last minute waiting. We were supposed to leave from...

I failed to travel in the train (details mentioned below) for which i had booked a ticket online using my credit card.This is the second time i am bringing this complaint to your notice. Last time this was their reply :
Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/South Eastern Railway on dt.19.01.09 Refund yet not received from concerned...

Dear Sir/Madam,

I have filed a request for TDR refund for the railway journey that I could not make. The refund was applied for online as it was an e-ticket. The status of refund is that it is admin approved, but the refund has still not be credited to my account.

1. Can you please give me an update on the status of my refund application?
2. How much more time it will take to get refund.
3. Whats...

we are not able to reserver the tatkal tickets on pandian express from Madurai to chennai or from chennai to madurai. tickets will not be available after the booking opens at 8AM, at 8:03AM it got over and went to waiting list. Please look into it....

Sir,
on 3.08.2009 i logged into my account with IRCTC, Login ID: mbrng to make ticked from Asansol to Kanpur Central.
I checked the availability status on train no. 2942 (Asansol-Ahmedabad Super Fast Express) and found that 56 berths were available. Hence, I proceeded to make ticket. But after payment the e-ticket issued showed that Waitlisted tickets were issued with WL Nos. 58 & 59.
I once again checked the availability...

Hai

IRCTC SHUBH YATRA CARD IS DOING FRAUD. I APPLIED FOR SBI RAILWAY CARD AND I DIDNT GET ANY RESPONSE FROM IRCTC SBI RAILWAYS CARD. SO I APPLIED FOR THE SHUBH YATRA CARD IN WHICH SBI RAILWAY CARD APPLICATION IS SELECTED AND APPLIED AND GOT THE SHUBH YATRA CARD.

AS PER THE TERMS AND CONDITIONS THEY TOLD THAT THY WILL ACCUMULATE THE TICKET COST POINTS INTO THE NEARST FIGURE.I BOOKED FOR 999RS. AND I GOT POIT...

TDR Status after 15 months

I have filed a TDR for the the train delayed by more then 11 hrs.
After filing the TDR within 2 days the status became Admin approaved but till date refund didn't happened... I have send repeted mails on [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.in but of no use. Each time i received below email from tdrprocess.

"Dear customer,

Sorry...

on 21st may 2009 i have train from New Delhi to Guwahati my train time was 14.00 pm and i came from Chandigarh to Delhi at 10.00am and i have to wait for few hour so i decided to wait inside the waiting room in platform no.1 in New Delhi station. so the Lady Guard Standing outside the waiting room said me that no you can't wait here because the waiting room is full but after few minutes later she allow another people to go inside the...

Sir,

I had booked a ticket from Pune to Dadar. The ticket did not get confirmed and got cancelled. No refund was sent to my account so I filed a TDR claim for refund. The claim was not acknowledged and also afterwards I recive following mail.

"It is noted that the following PNR No:-[protected] has been filed by you for TDR through online mechanism. It is informed by the railways to IRCTC that in all these...

II travelled in ac3 tire from Hyderabad to Pune on 7032 0n 22-07-09.
pnr no [protected]
i ordered VEG breakfast. The same was supplied to me at DAUND station.
As per your menu card the quantity should be 4 idlis and 4 vadas, and charge only RS 17.00
BUT the casserole contained 2 small iddlies and two vada only and I am charged RS 25.00.

This is an organized racket by suppliers, irctc contractor,...

Sir
i have undertaken journey from New Delhi to Jhansi on 23 Jul 2009 by Bhopal Shatabdi. My PNR No is[protected] and was alloted seat 58 in Coach C-6. During Break Fast, tea/coffee was not served by the catering staff. Matter was reported to Mr Pankaj Sharma, Catering Supervisor however no action was taken. When Mr Pankaj Sharma was requested to produce complaint book for endorsement of complaint, the same was not prsented. It is...

Amount of WL rail ticket of PNR No.[protected] not refunded till date while in their mail reply given complain ID No.255538 on 9th June, 2009 at 4.23 PM. Now they said one month is over the money can not be refunded....

Dear Sir,

I have booked a E-Ticket through the IRCTC services on NG Pay Payment gateway on 15th July 2009. Detail of which is as follows:
IRCTC
Rs. 531.00
15/07/2009 04:06:50 PM
Transaction ID: [protected]
MASTERCARD Credit Card

PNR No: [protected]
IRCTC Transaction Id: [protected]
Class: 2A
Quota: General
Ticket Status: CONFIRM
Train Name: 05604-INTERCITY...

I was trying to book a ticket for two persons by 2345 on[protected] by 2345up in SL class. In the option provided during booking I chose for allotment of two lower berths and also the rider option of "only booking berth if 2 lower berths are alloted", but since the number of seats available were less may be the ticket booking did not materialise (reference no.[protected])even after payment and a confirmation for unmaterialised booking...

Dear Sir/Madam,
On 23rd Aug 2008 I filed a TDR from my IRCTC online account (User ID: s_240405). Train was late more than 3 hours. But after approving this TDR GGM refund only 50% of my ticket charge. But according to Railway Rules I should get 100% refund if the train was late more than 3hours. Please inform me what is the reason of 50% refund. I think it is a fault of Indian Railway. Please solve this problem and refund me 100%...