Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have got only the Half refund for my e-ticket cancellation due to train late more than 3hrs, I am not able to get the full fare refunded since June 2009

Kindly look into the matter urgently...

Regrads

Kartik Vaidya
Aurangabad

Pls find below the chain of mails exchanged with IRCTC

From: Kartik.[protected]@axisbank.com <Kartik.[protected]@axisbank.com>
Subject: Re: [Fwd: Re: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR, Reference No : ekt[protected]]]
To: "TDR" <[protected]@irctc.co.in>
Cc: [protected]@yahoo.co.in
Date: Monday, 11 January, 2010, 6:41 PM


Dear Sir/Madam,

The confirmation from my Bank is for the refund (which was half of the ticket amount i.e. Rs 170/-) But since the train was late more than 3hrs I am eligible to get the full fare refund with the Service charges i.e. Rs 170/- + Rs.20/- i.e. Rs.190/-

I am following up for this remaining refund of Rs 190/- pls do the needful to refund the same at earliest....

Thanks & Regards,

Kartik Vaidya,
Regional Trust Co-ordinator (A'bad cluster),
Western Zone.
[protected][protected].



-----"TDR" <[protected]@irctc.co.in> wrote: -----


To: [protected]@yahoo.co.in
From: "TDR" <[protected]@irctc.co.in>
Date: 01/11/2010 05:29PM
cc: kartik.[protected]@axisbank.com
Subject: [Fwd: Re: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR, Reference No : ekt[protected]]]


Dear Customer

Kindly see the below confirmation from the BANK

Regards
Paryant
TDR Team
[protected]@irctc.co.in
IRCTC


[protected]-------- Original Message[protected]--------
Subject: Re: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the
cancelled TDR, Reference No : ekt[protected]]
From: "Mahima Ahuja" <>
Date: Mon, January 11, 2010 5:16 pm
To: "TDR" <[protected]@irctc.co.in>
Cc: "ECOMNORTH" <>
[protected][protected][protected][protected]

Dear Paryant,

Pls find below mention refund arn no.

74477489218017771061682

Thanks & Regards
Mahima Ahuja


-------- Original Message --------
Subject: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR,
Reference No : ekt[protected]]
From: TDR <[protected]@irctc.co.in>
To:
Date: Friday, January 08, 2010 5:43:14 PM

> Dear Team,
>
> Please give the refund details, kindly see the below trailing mailsl,
> customer is saying that he did not get any refund:
>
> PNR NO- [protected]
> TXN NO - [protected]
> S ID - [protected]
> S DATE - 10-Jun-2009
> TOT AMT - Rs 360.00
> RFD AMT - Rs 170.00
> RFD DATE- 05-aug-2009
>
> RegardS
> Paryant
> TDR Team
> [protected]@irctc.co.in
>
>[protected]-------- Original Message[protected]--------
> Subject: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR,
> Reference No : ekt[protected]
> From: "Kartik Vaidya" <[protected]@yahoo.co.in>
> Date: Fri, January 8, 2010 5:11 pm
> To: "TDR" <[protected]@irctc.co.in>
> Cc: "kartik vaidya" <kartik.[protected]@axisbank.com>
>[protected][protected][protected][protected]
>
> Dear Sir/Madam,
>
> There is no communication for the said matter since my last mail...........
> if this matter is not resolved in few days then I have no option but to
> complain against your office to the Conern Department or Ministry.
>
> Hope this matter will get resolved at the earliest......
>
> Regards,
>
> Kartik Vaidya
> [protected]
>
>
>
> --- On Tue, 15/12/09, Kartik Vaidya <[protected]@yahoo.co.in> wrote:
>
>
> From: Kartik Vaidya <[protected]@yahoo.co.in>
> Subject: Re: Fwd: Refund Amount for the cancelled TDR, Reference No :
> ekt[protected]
> To: "TDR" <[protected]@irctc.co.in>
> Cc: "kartik vaidya" <kartik.[protected]@axisbank.com>
> Date: Tuesday, 15 December, 2009, 2:11 PM
>
>
>
>
>
>
>
>
> Dear Sir/Madam,
>
> Again I would like to Re confirm that there is no Refund made to my any
> account thru IRCTC towards the claim amount of Rs.170/-
>
> Pls confirm to which a/c you have credited the same or else I will have to
> take some steps to recover the same.
>
> Hope you will do the earliest to refund back my money..
>
> --- On Fri, 27/11/09, TDR <[protected]@irctc.co.in> wrote:
>
>
> From: TDR <[protected]@irctc.co.in>
> Subject: Re: Fwd: Refund Amount for the cancelled TDR, Reference No :
> ekt[protected]
> To: "Kartik Vaidya" <[protected]@yahoo.co.in>
> Date: Friday, 27 November, 2009, 12:20 PM
>
>
>
> Dear Customer
>
> At the time of booking you have choose ICICI payment gateway. Kindly check
> and confirm.
>
> Regards
> Paryant
> TDR Team
> [protected]@irctc.co.in
> IRCTC
>
> On Fri, November 27, 2009 12:13 pm, Kartik Vaidya wrote:
>> Dear Sir/Madam,
>>
>> With great concern I would like to state that there is no refund credited
>> yet to my credit card no.[protected]---- in this month from your side,
>> can u pls check to which a/c you have refunded the same?
>> HOPE you will expedite the matter to concerns at the earliest....
>>
>>
>>
>>
>> --- On Fri, 13/11/09, TDR <[protected]@irctc.co.in> wrote:
>>
>>
>>
>> From: TDR <[protected]@irctc.co.in>
>> Subject: Re: Fwd: Refund Amount for the cancelled TDR, Reference No :
>> ekt[protected] To: "Kartik Vaidya" <[protected]@yahoo.co.in>
>> Date: Friday, 13 November, 2009, 9:11 PM
>>
>>
>>
>>
>> Dear Customer,
>>
>>
>> The said amount refunded to
>>
>>
>> Card Number 4477*******5002
>>
>>
>> If still coud not trace the refund pls reply us.
>>
>>
>> Regards
>> Aswini Kumar
>> TDR Team
>> [protected]@irctc.co.in IRCTC
>>
>>
>> On Fri, November 6, 2009 12:18 pm, Kartik Vaidya wrote:
>>
>>> --- On Fri, 6/11/09, Kartik Vaidya <[protected]@yahoo.co.in>
>>> wrote:
>>>
>>>
>>>
>>>
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "tdr" <[protected]@irctc.co.in> Date: Friday, 6
>>> November, 2009, 12:16 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> Request you to update on the said matter since no credited has been done
>>> by what time should i expect the credit and can you pls provide mail
>>> id or the telephone number of the concern officer in Railways to whom I
>>> should follow up Thanks & Regards,
>>>
>>> Kartik Vaidya
>>> Aurangabad
>>> [protected].
>>>
>>>
>>>
>>> --- On Mon, 12/10/09, tdr <[protected]@irctc.co.in> wrote:
>>>
>>>
>>>
>>>
>>> From: tdr <[protected]@irctc.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "Kartik Vaidya" <[protected]@yahoo.co.in>
>>> Date: Monday, 12 October, 2009, 9:29 AM
>>>
>>>
>>>
>>>
>>>
>>> Dear Customer,
>>>
>>> Sorry for the inconvenience. Kindly note that your refund amount of
>>> Rs.
>>> 170/- against PNR No. [protected] has been advice to your bank on
>>> dt.05.08.09. For remaining refund. We have already issued Reminder No. 1
>>> dt. 18.08.09 to concerned railway to chase up the case. But despite
>>> reminder refund yet not received from the concerned railway.now, we are
>>> sending again a letter to Railway on dt.12.10.09 stating that the
>>> Train
>>> Late More Than Three Hours at the time of your journey with all the
>>> papers pertaining to your refund case As soon as refund, if any,
>>> received it will be credited to your card account.
>>>
>>>
>>> Regards,
>>> Ved Prakash
>>> [protected]@irctc.co.in Ph:[protected]
>>>
>>>
>>>
>>>
>>>
>>> Kartik Vaidya wrote:
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> Its a almost a months time there is no response from your side Still I
>>> am waiting for the refund amount of Rs. 170/- against PNR No. [protected]
>>> has been credited to my credit card on dt. 05.08.09. TDR has fwd you a
>>> letter on 18.08.09 for another refund of Rs 170/- to Railway stating
>>> that Train Late More Than Three Hours.
>>>
>>> Kind do the neeful at earliest.
>>>
>>> Thanks & Regard
>>>
>>> Kartik Vaidya
>>> Mobile no.[protected]
>>>
>>>
>>>
>>>
>>>
>>> --- On Tue, 8/9/09, Kartik Vaidya <[protected]@yahoo.co.in> wrote:
>>>
>>>
>>>
>>>
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "tdrprocess" <[protected]@irctc.co.in> Date:
>>> Tuesday, 8 September, 2009, 6:09 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Request you to Pls update for the Status towards the refund amount at
>>> the earliest
>>>
>>> --- On Tue, 18/8/09, Kartik Vaidya <[protected]@yahoo.co.in>
>>> wrote:
>>>
>>>
>>>
>>>
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "tdrprocess" <[protected]@irctc.co.in> Date:
>>> Tuesday, 18 August, 2009, 12:39 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> Thank you for your feedback, kindly keep me posted for further
>>> development in this regard Thanks & Regards,
>>>
>>> Kartik Vaidya
>>> Aurangabad
>>> [protected]
>>>
>>>
>>>
>>> --- On Tue, 18/8/09, tdrprocess <[protected]@irctc.co.in> wrote:
>>>
>>>
>>>
>>>
>>> From: tdrprocess <[protected]@irctc.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: [protected]@yahoo.co.in Date: Tuesday, 18
>>> August, 2009, 9:36 AM
>>>
>>>
>>>
>>>
>>>
>>> Dear customer,
>>>
>>>
>>>
>>> Sorry for the inconvenience. Kindly note that your refund amount of Rs.
>>> 170/- against PNR No. [protected] has been advice to your bank on dt.
>>> 05.08.09. For another refund we are sending 1 letter on dt. 18.08.09. to
>>> Railway stating that Train Late More Than Three Hours.with all the
>>> papers pertaining to your refund case As soon as refund, if any,
>>> received it will be credited to your card account.
>>>
>>> Regards,
>>>
>>>
>>>
>>> Sanjay Suman
>>> [protected]@irctc.co.in Ph:[protected] [protected]@irctc.co.in wrote:
>>>
>>> Dear concerned,
>>>
>>>
>>>
>>> Pls look into this matter.
>>>
>>>
>>>
>>> Email id:[protected]@yahoo.co.in
>>>
>>>
>>>
>>> Thanks & Regards
>>> sudipto [protected]@irctc.co.in www.irctc.co.in[protected]
>>>
>>>
>>> ----- Forwarded message from [protected]@yahoo.co.in -----
>>> Date: Thu, 13 Aug 2009 06:05:23 -0700 (PDT)
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: [protected]@irctc.co.in, [protected]@irctc.co.in,
>>> [protected]@irctc.co.in Cc: kartik.[protected]@axisbank.com
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> With ref to above I would like to bring to your notice that I was
>>> supposed to get the Full fare refunded for the cancelled e-ticket since
>>> as per the Terms & conditions(Train was late than more than 3hrs)
>>>
>>> But here only Rs170/- instead of Rs 360/- have been refunded back to me
>>>
>>> Pls do the needful to refund the full fare i.e. Rs 360/- to my credit
>>> card at the earliest. Thanks & Regards,
>>>
>>> Kartik Vaidya
>>> Aurangabad
>>> Cont no-[protected]
>>>
>>> Encl: TDR Details
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Transaction Details
>>>
>>>
>>>
>>> PNR Number
>>> [protected]
>>> Booked On
>>>[protected]
>>>
>>>
>>>
>>> Transaction ID
>>> [protected]
>>> Ticket Type
>>> eticket
>>>
>>> Class
>>> 3A
>>> Internet Service Charge
>>> Rs 20.00
>>>
>>>
>>>
>>> Date Of Journey
>>> 11/6/2009
>>> Ticket Charge
>>> Rs 340.00
>>>
>>>
>>>
>>> Bank
>>> ICICI
>>> Total
>>> Rs 360.00
>>>
>>>
>>>
>>> Train No
>>> 1062
>>> Railway Zone
>>> CR
>>>
>>>
>>>
>>> From Station
>>> JALGAON JN(JL)
>>> IRCTC Zone
>>> Group General Manager/Western Zone (IRCTC) Mumbai
>>>
>>>
>>>
>>> To Station
>>> NASIK ROAD(NK)
>>> Quota
>>> General
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Ticket Details
>>>
>>>
>>>
>>>
>>> S#
>>> Name
>>> Age
>>> Sex
>>> Coach
>>> Seat
>>> Res-Status
>>>
>>>
>>>
>>>
>>> 1
>>> Kartik K Vaidya
>>> 33
>>> Male
>>>
>>>
>>>
>>> 0000/
>>> Booked
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Reason For TDR
>>> :
>>> Train Late More Than Three Hou
>>> rs.
>>>
>>> TDR Status
>>> :
>>> GGM Approved
>>>
>>>
>>>
>>> Reference No
>>> :
>>> ekt[protected]
>>>
>>> TDR Filing Date
>>> :
>>> 13-Jun-2009
>>>
>>>
>>>
>>> Refund Details
>>>
>>>
>>>
>>> Refund Status
>>> :
>>> Refunded
>>>
>>>
>>>
>>> Refund Date
>>> :
>>> 05-Aug-2009
>>>
>>>
>>>
>>> Refund Amount
>>> :
>>> Rs.170.00
>>>

Hi,
I made the tickets on 5th of April through IRCTC from my CITI Bank Debit card,
Details Abt the Tickets

First Ticket :-- Tr ID-[protected] PNR No-[protected] From NZM To AGC Journey Date[protected] Ticket Creted on[protected]
Second Ticket :-- Tr ID-[protected] PNR No-[protected] From AGC To NZM Journey Date[protected] Ticket Creted on[protected]

I was charged Rs-160 Ticket Fee + Rs 10 IRCTC Servise Charge for First Ticket

and
was charged Rs-160 Ticket Fee + Rs 10 IRCTC Servise Charge for Second Ticket

However I should be charge only
Rs-150 Ticket Fee + Rs 10 IRCTC Servise Charge for First Ticket
Rs-150 Ticket Fee + Rs 10 IRCTC Servise Charge for Second Ticket
which is mentioned on the ticket,
I attached screenshot of both the tickets and the statement of my CITI Bank Debit card too,
And uptill now I did not receive any possitive responce yet.
I git the ref Nos:-- only from IRCTC and Citi bank.
Ref No of the IRCTC is :[protected], 1031724
Citi Bank:[protected],[protected],[protected]
I required my extra amount??

Thanks and Regards
Shoeb Ahmed Khan

I cancelled eticket but amount has not been refunded to my account yet...
follwing are the ticket details...

Cancelled Tickets History

Pnr Number [protected] Transaction ID [protected]

Train No 2792 Train Name PNBE SC EXP

From Station VARANASI JN(BSB) To Station SECUNDERAB JN(SC)

Date 01/6/2010
Class 3A

Boarding VARANASI JN(BSB)
Resv Upto SECUNDERABAD JN(SC)

Quota General
Booked By

Ticket Details



S# Name Age Sex Res-Status cancellationDate
1 Divya 24 Female Cancelled [protected]


please refund the amount as soon as possible...

I tried to book an e ticket in irctc. Everything went fine, but after giving the bank details and confirming, the next page came blank and even after 15-20 minutes, it did not show anything.

I tried again and this time, when i specified the bank details i noticed that the money for the previous transaction has already been deducted. This time also i faced the same problem.

Thus 2 times , my money has been deducted from account without ticket booking. How would i get a refund back ?

I had booked railway tickets for me, my wife and for my daughter through irctc using Central Bank Credit Card (detail of the card given here under) on[protected]

Out of those 3 reservation, 2 reservation were got confirmed under VIP quota and rest one remain wait listed in the journey period. According to terms, that ticket was treated as cancelled.

Sir, till date I have not received the refund for that cancelled ticket of my daughter.

Please do the needful and credit the amount to my credit card.

Thanking you

Yours truly,


(Kalyan Kumar Ghosh)

My Credit Card Details are –

Name : KALYAN KUMAR GHOSH ( Add on Card)
Main Card Name : Neelu Ghosh
Card Number : [protected]

Booking details:
PNR No [protected]
Train No 2321 Train Name HWH MUMBAI MAIL
From JBP To CSTM
Date [protected] Class 3A
Boarding Point JBP Reservation Upto CSTM
Quota General

S# Name Age Sex Seat/Berth Coach Status
1 KALYAN GHOSH 038 Male 0000 RLWL 8
2 NEELU GHOSH 038 Female 0000 RLWL 9
3 RIYA GHOSH 008 Female 0000 RLWL 10
Total Fare 00002418

THIS INDIAN RAILWAY CUSTOMER CARE OF IRCTC IS LIKE HELL..ALL BIG HOLES ARE THERE WHO DONT BOTHER TO PICK THE CALL...AND YOU MAMTA BENERJI -- ..REALLY YOU MADE THESE SERVICES WORST.....[censored] OFF

My friend had booked a 2tier AC ticket through e-ticket in the train name Kongu express (from Nizamudin to Coimbatore today at 8.40 am) and when he and boarded into the train he came to know that 2tier AC has been removed in it and so he was talking to the TTR regariding the same and for the refund as he was given a 3tier seat only by then his Lap top, passport and his bag got stolen.

please do the needful and know what further i need to do and the same.

TDR Details
Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 20.00
Date Of Journey 27/9/2009 Ticket Charge Rs 609.00
Bank SBI Total Rs 629.00
Train No 7313 Railway Zone SWR
From Station YESVANTPUR JN(YPR) IRCTC Zone Regional Director /Southern Zone (IRCTC), Chennai
To Station HUBLI JN(UBL) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Chandrashekar M 26 Male S2 0010/ MB Booked
2 Shreedhar M 27 Male S2 0013/ MB Booked
3 Raghuveer C 24 Male S2 0012/ LB Booked



Reason For TDR : Train Late More Than Three Hou
rs.
TDR Status : CCM Registered
Reference No : ekt[protected]
TDR Zone : SWR
TDR Filing Date : 29-Sep-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00


this is the history...

Hello Sir,
I was getting my ticket through irctc.co.in but while payment through SBI credit card i could not got my train travelling ticket. But money has been deducted from my account. The total money has been deducted from my account of Rs 333.00 on 12/04/2010 (Evening). The money deducted from the account [protected].Thats why i want my money refund.
Thank You Sir.

SIR, I BOOKED AN ETCKET ON 10/04/2010 , 12:25 AND I COULD NOT GET ANY PNR NO. OR ETCICKET COPYBY EMAIL BUT MY ACOUNT GOT DEBITED WITH THE AMOUNT Rs362/- VIDE REF.NO.[protected]IG19824173 TRANSFEER FROM MY STATE BANK ACCOUNT) KINDLY CANCEL THE ABOVE TICKET AND CREDIT MY ACCOUNT WITH THE AMOUNT DEBITED AS I PRESUME THAT THERE IS PROBLEM WITH THE LINK.

sir,
i am a student of anna university chennai.i travelled from tirunelveli to egmore by nellai express on 4th april 2010. i got e-ticket. during checkin i showed my anna university college photo id card (original) to him. but he denied to accept that. He told me to show voter id, or driving liscense, or PAN card, or Passport,or Employee id issued by state central govt.but i am not 18 yrs old.so i couldn't any of the id mentioned. he fined 532rs. So totally i spent Rs 532+282=RS814 to ravel from tirunelveli to chennai that to in sleeper class. In IRCTC website they should hav mentioned that persons who haven't reached 18 shouldn't book tickets. bUt they haven't done so. Southern railways hav cheated a student. i hav send all the necessary enclosures i.e., receipt of a fine , anna univ photo id xerox, eticket addressing to consumer complaint manager , southern railway. i request the authorities concerned to look into the matter and refund my ticket amt (atleast) to my account. thank you......

Dear Sir ? Madam

I have booked aTatkal e ticket from IRCTC authorised agent M/S " Riya Travel & Tours (I) PVT LTD", Mumbai, with the following details :-

PNR No: [protected]
Train No: 6345 Train Name: Netravati Exp.
From: LTT to TCR
Date: 21/02/2010 Class: SL
Boarding point: LTT Resservation Upto : TCR
Quota: Tatkal
s# Name Age Sex Booking Stats/ Current Stats
Coach No/Seat No
1. Babu Jose 39 Male CKWL 29/ Confirmed / 0000

Even though the Travel agent have assured me that the ticket is confirmed, on the travelling day when I checked the status on 139 the ticket status was WL12 ( I have the proof of the same in the form of sms received from 139 ) and my name was not in the reservation chart. I enquired with the T.T.E and he said that the ticket was not confirmed and the ticket refund was already gone to the agent. And hence I was not able to board the train. But when I contacted the agent for ticket refund they said they haven't received the same and they have complained to IRCTC for refund ( IRCTC#3970546). And IRCTC have denied the refund in the pretext that the ticket was confirmed.

I Have made 4 complaints in [protected]@irctc.co.in and I received the stereotyped answer that my ticket was confirmed and hence no refund will be given. O.K, then please tell me why my confirmed ticket turned to WL 12 in the chart and who will compensate for the financial loss and mental stress suffered by me.

Please seriously look into this complaint by accessing the confirmed passenger list available in the Railway system and check whether the passenger name or PNR No: appeared in that. I am sure that you won't find the same and then why refund is denied to me?

I look forward for justice from IRCTC

BABU JOSE

IRCTCs e-Ticketing Service
Electronic Reservation Slip


This ticket will only be valid along with an ID proof in original. If found travelling without ID Proof,Passenger will be treated as without ticket and charged as per extant Railway rules.
Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 1472/JBP INDB EXP Date of Journey:11-Apr-2010
Class: SL Date of Booking:05-Apr-2010 04:25:45 PM Date of Boarding:11-Apr-2010
From: JABALPUR(JBP) To : INDORE JN BG(INDB) Distance: 0555 KM
Boarding : JABALPUR(JBP) Resv Upto: INDORE JN BG(INDB) Quota: General
Scheduled Departure: 22:30* Total Fare : Rs 610.00 Adult: 3 Child: 0
*Departure time printed on the ERS is liable to change. New time table from 01-Jul-2010
SNO. Name Age Sex Concession Code Booking Status/Current Status
/ Coach No/ Seat No
1.
M HIRASKAR
38
Male

/CONFIRM/ S2 / 0059/ UB
2.
KALPNA HIRASKAR
34
Female

/CONFIRM/ S2 / 0061/ MB
3.
MALTI HIRASKAR
69
Female
SRCTNW
/CONFIRM/ S2 / 0062/ UB

Dear Sir,

I had booked a ticket form Samalkot(SLO) to Mumbai(CSTM) on 1/10/2009 with PNR no: [protected] with a journey date of 17/10/2009. But I was not traveled on that ticket, regarding that I have filled a TDR on 19/10/2009 with reference no: ekt[protected].

Inspite of calling and reminding IRCTC they have replied me that they have forwarded to Indian Railways, but till now i have not received any refund or intimation from either IRCTC or Indian Railways.

I has been 6 months filling TDR complaint against IRCTC, still they are giving responce "UNDER PROCESS".

I want to know what is the time slot for processing.

I request you to look into matter, as our railways has a great name and crores of people is using it.
This complaint is logging not only for my sake, rest of passengers should not struggle.

If the railways are not ready to pay back me. Atleast they have ti intimate me.

regards,
Suresh Naidu

Respected Sir/Madam,

This is an awful scenario I am going to put forward,

On 30th march I was trying to book a ticket for 21st june, but it got failed. Please find my failed transaction details below

Ticket details:
Pnr Number: 0 Transaction ID: [protected] Train No: 2312
Train Name: KALKA MAIL From Station: (CDG) To Station: (HWH)
Date Of Journey: 21-Jun-2010 Class: 2A Boarding: (CDG)
Resv Upto: (HWH) Date Of Booking: 30-Mar-2010 Total Fare: Rs 4745.00

Refund details

Cancelled Date: 30-MAR-2010 Refund Amount: Rs 4745 Refund Status: Refunded
Receipt Number: [protected] Refund Date:31-MAR-2010
Acronyms

I have received an email regarding credit of amount 4745 INR to my credit card account. I have attached that one also.
Now HDFC bank credit card department clearly denyning that they did not receive any refunding details.
And they are demanding any proof from Indian Railway regarding the failed transaction.

I am trying to follow up with IRCTC on this regard. They are not clarifying the status and they are saying the payment has not been processed.

Now my query is
1. If IRCTC says that payment has not being processed then how come I receive that mail of 4745 INR credit to your account. And how that receipt number got generated and the refund date comes as 31 st March.

I am totally confused with this variant statement from IRCTC as well as HDFC bank. Please look in to this and help me out.

For further assistanve please find my contact details
Mobile: [protected]

Regards
Anindya Bhattacharjee
Mob: [protected]

To,
The Manager, IRCTC
Date[protected]
Sub-Regarding charges
Dear Sir, RMINDER 6
We have booked 19 tickets on 14-01-10 for Rs.7731.00 (1181.00+757.00+424.00+1473.00+1318.00+472.00+1260.00+846.00=7731.00) on internet through you by using ICICI bank credit card No. [protected] in the name of Yusuf Beriwala. We have mistakenly chosen EMI option in credit card. The ICICI bank have been charged Rs.8894.22 (485.58+535.81+1583.35+1174.18+1055.92+1421.15+1277.78+1360.45+=8894.22) for these tickets. Rs.1163.22 has been charged more by you and ICICI bank. This is very heavy charged so we contacted ICICI bank and they told us that our charge is only 1.8% on ticket price all other charges have been debited by IRCTC . So we immediately contacted to ICICI bank and request them to convert EMI option into normal payment route and accordingly ICICI bank has convert my EMI option into normal payment route and I have made the total payment to ICICI bank that is RS.8894.22 instead of actual charge for Rs. 8195.92. So we are kindly requesting you to look into the matter and credit the extra charge in our ICICI bank credit card.




Yours faithfully
YUSUF BERIWALA

Dear Sir,

I hv book one ticket on 27/3/2010 for journey of 31/3/2010. on 31/3/2010 status was showing w/l 27 & 28 .when my person go for journery .TT has said that these ticket has been cancelled ,and he has charges rs, 1300.00 extra for my journey chargs . But still i hv not received the Refund amount or any information regarding cancellation of ticket.

Double payment has been done for a single railway reservation e-ticket.Payment has been done on SBIONLINE.Transaction ID: - [protected]IG19292590 Transfer to [protected]SBI IRCTC collect & another Transaction ID:- [protected]IG19293965 Transfer to [protected] SBI IRCTC collect for the Reservation of e-ticket PNR No.[protected],Booking Date 30th March 2010 06:36:17PM,Date of journey
04.April-2010.Train No. &Name:-3145/RADHIKAPUR EXP.
Passenger name AGE SEX
SABIN MAJUMDER 42YRS M
JAYANTI MAJUMDER 30YRS F
SUSMITA MAJUMDER 9YRS F
BELOW 5 YEARS
SRIJAK MAJUMDER 2YRS M

I reserved an e-ticked vide PNR No. [protected] (Transection ID-[protected]) on 29th Mar 2010. I further processed to cancelled this e-ticked due to reservation made in different boggies. after completion of process it shown "process could not completed due to system failure". Than I checked the PNR Status where it shows Can/Mod (Cancelled or modified passenger) but refund still not received in my account No. [protected]. Please refund at the earliest.

Dear sir

I am traveling on 09/03/10 Rajkot to bhavnagar my train no is 208.when train stop in ahmedabad stn & i am go for purchase a cold drink to maine dekha wo irctc approved contractor print rate se 33% paise jyada le raha hai maine use kaha ki ye galat hai to wo mere ko kehta hai leni hai to lo yaha itne ki hi milegi.
wo refreshment stall 4-5 no platform par tha or stall ka naam kuch shah karke tha.us half ltr ki thumsup ki bottle par 22 rs likhe the or usne mere se 30 rs liye. ye sab halat 1 stn per nhi hai bahar nikal kar dekho kaise log apni man marzi chalate hai.or mujhe pata hai is complain ka kuch nahi hona hai phir bhi 1 aas hai shayad kuch ho jaye