Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

R/Sir,

As per railway rule on submission of TDR, refund will be done within 90 days i.e. three months. But in my following case approx. 490 days (16 months) has been passed and refund is not done till date. The details is taken from my login page on www.irctc .co.in. as follows:

Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 15.00
Date Of Journey 03/1/2009 Ticket Charge Rs 344.00
Bank CITI EMI Total Rs 359.00
Train No 4056 Railway Zone NF
From Station SAHIBGANJ JN(SBG) IRCTC Zone Chief Regional Manager/Eastern Zone/Guwahati (IRCTC) Guwahati
To Station NEW JALPAIGURI(NJP) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 S K SINGH 38 Male S9 0033 Booked
2 SMT PRATIBHA 30 Female S9 0036 Booked

Reason For TDR : Train Late More Than Three Hours.
TDR Status : CCM Registered
Reference No : ekt[protected]
TDR Zone : NF
TDR Filing Date : 06-Jan-2009
Forward To Railway On : 07-Jan-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Hence it is requested to make arrangement for early refund.

Thanking You,
Yours

have cancel the ticket on 01.01.2010, reason is that the railway
has cancel the train due to heavy fog in north side. I have file the
TDR against them, Now it is almost 90 days over still I have not got
the Refund or any kind of details against the PNR.
Details are given below:

[IRCTC #1009065]
Ticket Deposit Receipt no ekt[protected]

TRAIN NO: 2226
TRN ID: NGPAY[protected]
PNR: [protected]
IRCTC TRN ID: [protected]
TDR NOS: [protected]

Till know I ahve not received the refund

I have booked a ticket for my mother from Renigunta to Secunderabad under Tatkal quota through IRCTC online ticket booking website.
As per the refund rules, a TDR can be filed if train runs late by 3 hours or more. As the particular train got delayed by more than 3 hours on that day, I filed a TDR. However, IRCTC denied refund as the ticket was booked under Tatkal quota. I don't think it is fair on railways part to to escape by showing this reason. If train is delayed, every passenger suffers equally no matter under which quota they booked the ticket.

Ticket PNR# [protected]
TDR Reference # ekt[protected]

I have booked one train ticket for May 04,2010 from Chennai Central to Aluva through IRCT Online Booking. Now I cannot see the Booked History and Cannot cancel the Ticket. I want to cancel this ticket as I am not travelling tomorrow.
PNR Number: [protected]

Please let me know the procedures for cancelling this ticket.

ACTUALLY THE TRAIN WE WERE TRAVELLING FROM KACHEGUDE TO H .NIZAMUDIN,ITS SECOND AC COMPARTMENT HAD BEEN DISATTACHED OR FINISHED DUE TO SOME PROBLEMS THERBY EVEN STWO TIER AC PASSENGERS HAD TO TRAVEL IN THREE TIER BUT WE HAD PURCHASED THEN TICKET OF TWO TIER AND HAD PAID FARE ACCORDINGLY,FOR WHICH WE DEMANDED A REFUND A COMPLAINT WWAS REGISTERED BY US ON H.NIZAMUDIN STATION AND A TDR WAS RECIEVED BUT
WE HAVE YET NOT RECIEVED REFUND PLEASE HELP,OUR TDR NUMBER IS AS FOLLOWS
TDR:-288655
PNR NUMBER OF TRAIN:[protected]
DATE OF TRAVEL:-5.4.2010
TRAIN NUMBER:-2647
AMOUNTOF REFUND:-5100
SEAT NUMBERS:-53,55,56

Dear sir
My complaint is till now i have not got money back, iam waiting for it it was partially wait listed and person has not travelled also


Please help in refund

Best Regards

Madhusudhan Gonela


PNR Number [protected] Booked On [protected] Transaction ID [protected] Ticket Type eticket:Class 3A Internet Service Charge Rs 40.00
Date Of Journey 19/1/2010 Ticket Charge Rs 8095.00
Bank hdfcvbvpg Total Rs 8135.00 Train No 2592 Railway Zone NER
From Station SECUNDERABAD JN(SC) IRCTC Zone Chief Commercial Manager (Refunds), North Eastern Rly Gorakhpur
To Station GORAKHPUR JN(GKP) Quota Tatkal

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Laxminarsaiah 62 Male 0000/ Booked
2 Laxmi 57 Female 0000/ Booked
3 Mrs Karuna 59 Female 0000/ Booked
4 Mrs Sujtha 29 Female 0000/ Booked
5 Mrs Nischala 26 Female 0000/ Booked



Reason For TDR : partly wait list
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : NER
TDR Filing Date : 20-Jan-2010
Forward To Railway On : 02-Feb-2010
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

I have booked an e-ticket in tatkal but the ticket was not listed under my booked tickets list. Due to this, I could not take out a print out and could not travel in train. When I enquired with IRCTC customer care, they told that the ticket was booked with a different username when actually I have proofs from bank manager's statement, my bank account statement indicating that the transaction was made by me under my username but there is no response on this from IRCTC end and there is no refund of the amount either.

I had booked a sleeper ticket(PNR [protected]) on TVM Mail(2623) and my status was RAC 15 just before chart was prepared(WL/44 on booking). After getting on train my ticket was not confirmed.But another RAC passenger who was behind me on waiting list was allotted berth. When i asked the TTE about this issue he told me that in that coach berth was available so he allotted it . But I asked him whether as per the rule, the berth must be allotted in the RAC list order. He shouted at me for asking this. Also he threatened my friend who came to ask on my behalf(me being a female passenger.)I was not allotted berth inspite of my ticket being RAC15 before chart preparation. I also saw the TTE allotting berth to people who took general tickets and paid money .The name of the TTE is A.Sankar.

DEAR SIR
on submiting plan my travel form it always shows station is not isl of train even if it stops at that station what should i do to proceed the procedure of booking my ticket

DEAR SIR
After logging in te web page shows no service available pls give me further guidence

Dear Officer-In-charge,

I believe the indian railways ticket booking system has elevated to a new platform with IRCTC website www.irctc.co.in This was a marvelous enhancement and implementation to serve the customers nation wide. But this doesn't seem to serve the purpose when everyday on booking tatkal tickets we get the page cannot be displayed message. I know this is due to the heavy load that the servers are brought down. But what is the answer for the millions who wait in front of the monitor from 8 to 11 am just to see the tatkal tickets reach W/L status. Is it that only people who have relatives in railways can book tickets on tatkal/emergency while all the train ticket status goes W/L for any other mode of reservation. If the ticket cannot be booked on internet, then why is there no awareness of the same at least for the peak season. this seems to be a very poor system where we have a facility but that will not work. Kindly address this and provide any suggestion/solution at the earliest.
Regards,
Jeslie.

Respected Madam/Sir,

I had come online by 7AM today and was waiting for Tatkal for 30 Apr 2010 in Jhelum Express 1077 to open. Till 8AM everything was fine with the website and then suddenly it stopped responding (See below error).

Also, I had one of my friend's at Khadki Station in Pune so that if not I but he could get through the same. While he was in the queue; he saw some unauthorized person in Booking Cabin which caused delay in transaction and it took 20minutes for my friend who was 12th person in queue to get to the counter and by this time all the tickets were gone not only in Jhelum Express but in other trains too.

While I struggled with the site to come up; it took 40minutes before I could log-in and see the Booking form but that of no use to me.

During this I contacted the (not so good) Customer Care @ [protected] which just asked to file a complaint in [protected]@irctc.co.in (see mail below) and did not respond with any quick answer.

Probably it seems that the site is deliberately stopped from responding for the brokers to get in and book the tickets and both brokers and railway officials can have good time with the money earned (you can understand that the proof for this cannot be given; since booking cabin is restricted area for public).

Now that I have lost the day for travel; will have to struggle again tomorrow by coming at at least 4AM to the Reservation Counter while most of the Railways Reservation Officials in comfort sleep and then wait for my luck to help the things out.

Hope this would be taken as a serious violation of fundamental rights by Indian Railways and looked into the matter with actions coming up soon.

Regards,
Bhupinder Singh G
PUNE


--- On Wed, 28/4/10, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: [IRCTC #1054261] Ticket Confirmation: Another Error between 8-8:30AM
To: [protected]@yahoo.co.in
Date: Wednesday, 28 April, 2010, 8:55 AM


Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"Another Error between 8-8:30AM",
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [IRCTC #1054261].

Please include the string:

[IRCTC #1054261]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

Thank you,
[protected]@irctc.co.in

I cancal my e-ticket on 20/04/2010
but refund not received in my bank account
transaction ID for cancal ticket is [protected]
and PNR No is [protected]

I cancelled a ticket on 17th march 2oo9 and till date i ve not received the funds, i ve attached details of conversation with them.

I have heard this is the best forum for complain. Please let know what can be done.

Bikash Agrawal
[protected] / [protected]

Thu, 22 April, 2010 1:20:32 AM
Re: URGENT query - PNR number [protected]
...
From:
Bikash Agrawal <agrawal.[protected]@yahoo.com>
...
View Contact
To: tdr <[protected]@irctc.co.in>
Dear All,

I am leaving my company and as my credit card is a staff credit card I have to surrender it. Please let me know the status. Can you please at least give me a date, by when am I going to receive my funds. It's been a year and three months. How long will it take?

Regards,
Bikash Agrawal
Mobile : +[protected]


From: Bikash Agrawal <agrawal.[protected]@yahoo.com>
To: tdr <[protected]@irctc.co.in>
Sent: Mon, 19 April, 2010 12:33:58 AM
Subject: Re: URGENT query - PNR number [protected]

Dear Syed,

I might have booked my ticket using Netsafe Card, which is a service provided by HDFC Bank, in which they generate a virtual card for online transactions. Please check if the card no for booking the ticket is [protected] it is a virtual card and you can not credit the funds back on this card because this virtual cards expires within 24 hours.The original card no for this virtual card is [protected]. I have to surrender this card within a month's time.

Please do the needful and let me know the status. It is 1 year and 2 months now. If you need me to talk to any of your seniors let me know their contact details. I also wanted to book a complain regarding the problems which I am facing. Kindly let me know if there is any channel via which I can launch a complain within IRCTC or do I have to launch a complain via consumer forum.

Regards,
Bikash Agrawal
Mobile : +[protected] /[protected]


From: tdr <[protected]@irctc.co.in>
To: Bikash Agrawal <agrawal.[protected]@yahoo.com>
Sent: Thu, 1 April, 2010 7:47:16 AM
Subject: Re: URGENT query - PNR number [protected]

Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/ SER on dt. 24-mar-2009. We have already issued Reminder No. 1,2 dt. 10.11.09,07.02.10 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 3 dt. 01.04.10 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.



Regards,
Syed Mansoor Ali

Executive (Refund)
[protected]@irctc.co.inBikash Agrawal wrote:
> Dear Dheeraj,
>
> It's past a year now. I am learning now, how the Govt organizations work. I have to surrender the card from which I booked the ticket, but I am unable to because of delay from your side. Is there any way inn which I can launch a complaint about all this delay? Can you give a exact date when am I going to get reversal, if I am going to get any?
>
> Regards,
> Bikash Agrawal
> Mobile : +[protected] /[protected]
>
>
> From: tdrprocess <[protected]@irctc.co.in>
> To: Bikash Agrawal <agrawal.[protected]@yahoo.com>
> Sent: Sun, 7 February, 2010 12:39:30 AM
> Subject: Re: URGENT query - PNR number [protected]
>
> Dear customer,
>
> Sorry for the inconvenience. Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/ SER on dt.24-mar-2009. We have already issued Reminder No. 1 dt. 10.11.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt.07-feb-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
>
>
> Regards,
>
> Dheeraj
> [protected]@irctc.co.in
>
>
>
> Bikash Agrawal wrote:
>> Dear Sajjan,
>>
>> Now Jan 2010 is over. Still no refund. Still showing as UNDER PROCESS. How long will it take?
>>
>>
>> Regards,
>> Bikash Agrawal
>> Mobile : +[protected]
>>
>>
>> From: Bikash Agrawal <agrawal.[protected]@yahoo.com>
>> To: TDR <[protected]@irctc.co.in>
>> Sent: Wed, 25 November, 2009 12:12:19 AM
>> Subject: Re: URGENT query - PNR number [protected]
>>
>> Dear Sajjan,
>>
>> Nov is almost over. Still no refund.
>>
>> Regards,
>> Bikash Agrawal
>> Mobile : +[protected]
>>
>>
>> From: TDR <[protected]@irctc.co.in>
>> To: Bikash Agrawal <agrawal.[protected]@yahoo.com>
>> Sent: Tue, 10 November, 2009 4:42:58 PM
>> Subject: Re: URGENT query - PNR number [protected]
>>
>> Dear customer,
>>
>> Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/South Eastern Railway on dt. 24.03.09. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 10.11.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
>>
>> Regards,
>>
>> Sanjay Suman
>> [protected]@irctc.co.in
>> Ph:[protected]
>>
>>
>>
>> Bikash Agrawal wrote:
>>> Dear Sajjan Kumar,
>>>
>>> Still waiting for refund. Kindly let me know the TAT.
>>>
>>> Regards,
>>> Bikash Agrawal
>>> Mobile : +[protected] / +[protected]
>>>
>>>
>>> From: tdrprocess <[protected]@irctc.co.in>
>>> To: Bikash Agrawal <agrawal.[protected]@yahoo.com>
>>> Sent: Thu, 15 October, 2009 10:22:10 AM
>>> Subject: Re: URGENT query - PNR number [protected]
>>>
>>> Dear customer,
>>>
>>>
>>>
>>> Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Eastern Railway on dt. 24-mar-2009. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 15.10.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Sajjan Kumar
>>> [protected]@irctc.co.in
>>>
>>> Ph:[protected]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Bikash Agrawal wrote:
>>>> Dear Sajjan Kumar,
>>>>
>>>> Till date I have neither received any further communication from IRCTC nor the refund amount. Kindly let me know the reason or discrepancy due to which the process is taking such a long time of 7 months.
>>>>
>>>> By what date should I expect the amount refunded. Please do reply on utmost priority.
>>>>
>>>> Regards,
>>>> Bikash Agrawal
>>>> Mobile : +[protected] / +[protected]
>>>>
>>>>
>>>> From: tdrprocess <[protected]@irctc.co.in>
>>>> To: Bikash Agrawal <agrawal.[protected]@yahoo.com>
>>>> Sent: Wed, 30 September, 2009 5:12:31 PM
>>>> Subject: Re: URGENT query - PNR number [protected]
>>>>
>>>> Dear customer,
>>>>
>>>>
>>>>
>>>> Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Eastern Railway on dt. 24-mar-2009. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 30.09.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Sajjan Kumar
>>>> [protected]@irctc.co.in
>>>>
>>>> Ph:[protected]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> ----- Message from agrawal.[protected]@yahoo.com[protected]
>>>>> Date: Thu, 24 Sep 2009 07:57:24 -0700 (PDT)
>>>>> From: Bikash Agrawal <agrawal.[protected]@yahoo.com>
>>>>> Subject: URGENT query - PNR number [protected]
>>>>> To: [protected]@IRCTC.CO.IN
>>>>> Cc: [protected]@irctc.co.in, [protected]@irctc.co.in
>>>>>
>>>>>
>>>>> > Dear All,
>>>>> >
>>>>> > I filed a TDR on 17th March 09. I was told that I ll receive funds in
>>>>> > 60 to 90 days. Its more than 6 months now and I have not received any
>>>>> > refund till date. Kindly process on utmost priority.
>>>>> >
>>>>> > Details are :
>>>>> >
>>>>> > PNR NUMBER [protected]
>>>>> > TRANSACTION ID [protected]
>>>>> > CLASS 2A
>>>>> > DATE OF JOURNEY 11/03/2009
>>>>> > TRAIN NUMBER 2151
>>>>> > BOOKED ON 28/02/2009
>>>>> > REASON FOR TDR : CUSTOMER NOT TRAVELLED
>>>>> > TDR STATUS : ADMIN APPROVED
>>>>> > REFERENCE NO : EKT[protected]
>>>>> > TDR FILING DATE : 17 MARCH 2009
>>>>> > FROM LOKMANYA TILAK TERMINAL TO RAIPUR
>>>>> >
>>>>> > Please do let me know in case of any descripency.
>>>>> >
>>>>> >
>>>>> >
>>>>> > Regards,Bikash Agrawal
>>>>> > Acquisition Manager - Premier Banking,
>>>>> > HDFC Bank,
>>>>> > Mobile : +[protected] / +[protected]
>>>>> >
>>>>> >
>>>>> > Yahoo! India has a new look. Take a sneak peek
>>>>> > http://in.yahoo.com/trynew
>>>>>
>>>>>
>>>>> ----- End message from agrawal.[protected]@yahoo.com -----
>>>>
>>>>
>>>> Keep up with people you care about with Yahoo! India Mail. Learn how.
>>>
>>>
>>> Now, send attachments up to 25MB with Yahoo! India Mail. Learn how.
>>
>>
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>>
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>
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sir,i tried to book railway reservation tickets through IRCTC e-ticketing facility on 21st of april 2010 during the booking process due to network failures my transaction could not succeed and reservation was not done . when i checked my account o 21st of april 2010 balance is showing less amount by Rs 776/- . I request you to kindly in to the issue and credit back my amount to my account .
card details:
card no.[protected]
branch : SBI , MIDC nagpur

hy,,,i booked 6 tatkal tikets with my andhrabank debit card on 21/04/10 for devgiri (7058) ..date of journey


23/04/10.....but due to someinternet problems i faced server problem....so transaction failed and 1900 money

deducted....


.transaction id is [protected]....will that amount come back?.......if it wont .....how can i get back that money.....

plzz help me...

thanks,..

ganooo

Dear sir

my TDR file detail is given bellow . It is more then 60 days old
please process it & refund my amount.

PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 10.00
Date Of Journey 09/11/2009 Ticket Charge Rs 379.00
Bank hdfcvbvpg Total Rs 389.00
Train No 2565 Railway Zone NR
From Station SAMASTIPUR JN(SPJ) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station NEW DELHI(NDLS) Quota General

Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 NAVEEN KUMAR 31 Male
0000/ Booked




Reason For TDR : Passenger Not Travelled.
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : NR
TDR Filing Date : 10-Nov-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00






Thanks & Best Regards
ASHUTOSH KUMAR

I have got only the Half refund for my e-ticket cancellation due to train late more than 3hrs, I am not able to get the full fare refunded since June 2009

Kindly look into the matter urgently...

Regrads

Kartik Vaidya
Aurangabad

Pls find below the chain of mails exchanged with IRCTC

From: Kartik.[protected]@axisbank.com <Kartik.[protected]@axisbank.com>
Subject: Re: [Fwd: Re: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR, Reference No : ekt[protected]]]
To: "TDR" <[protected]@irctc.co.in>
Cc: [protected]@yahoo.co.in
Date: Monday, 11 January, 2010, 6:41 PM


Dear Sir/Madam,

The confirmation from my Bank is for the refund (which was half of the ticket amount i.e. Rs 170/-) But since the train was late more than 3hrs I am eligible to get the full fare refund with the Service charges i.e. Rs 170/- + Rs.20/- i.e. Rs.190/-

I am following up for this remaining refund of Rs 190/- pls do the needful to refund the same at earliest....

Thanks & Regards,

Kartik Vaidya,
Regional Trust Co-ordinator (A'bad cluster),
Western Zone.
[protected][protected].



-----"TDR" <[protected]@irctc.co.in> wrote: -----


To: [protected]@yahoo.co.in
From: "TDR" <[protected]@irctc.co.in>
Date: 01/11/2010 05:29PM
cc: kartik.[protected]@axisbank.com
Subject: [Fwd: Re: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR, Reference No : ekt[protected]]]


Dear Customer

Kindly see the below confirmation from the BANK

Regards
Paryant
TDR Team
[protected]@irctc.co.in
IRCTC


[protected]-------- Original Message[protected]--------
Subject: Re: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the
cancelled TDR, Reference No : ekt[protected]]
From: "Mahima Ahuja" <>
Date: Mon, January 11, 2010 5:16 pm
To: "TDR" <[protected]@irctc.co.in>
Cc: "ECOMNORTH" <>
[protected][protected][protected][protected]

Dear Paryant,

Pls find below mention refund arn no.

74477489218017771061682

Thanks & Regards
Mahima Ahuja


-------- Original Message --------
Subject: [Fwd: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR,
Reference No : ekt[protected]]
From: TDR <[protected]@irctc.co.in>
To:
Date: Friday, January 08, 2010 5:43:14 PM

> Dear Team,
>
> Please give the refund details, kindly see the below trailing mailsl,
> customer is saying that he did not get any refund:
>
> PNR NO- [protected]
> TXN NO - [protected]
> S ID - [protected]
> S DATE - 10-Jun-2009
> TOT AMT - Rs 360.00
> RFD AMT - Rs 170.00
> RFD DATE- 05-aug-2009
>
> RegardS
> Paryant
> TDR Team
> [protected]@irctc.co.in
>
>[protected]-------- Original Message[protected]--------
> Subject: URGENT>>>>>>>>>>>Re: Fwd: Refund Amount for the cancelled TDR,
> Reference No : ekt[protected]
> From: "Kartik Vaidya" <[protected]@yahoo.co.in>
> Date: Fri, January 8, 2010 5:11 pm
> To: "TDR" <[protected]@irctc.co.in>
> Cc: "kartik vaidya" <kartik.[protected]@axisbank.com>
>[protected][protected][protected][protected]
>
> Dear Sir/Madam,
>
> There is no communication for the said matter since my last mail...........
> if this matter is not resolved in few days then I have no option but to
> complain against your office to the Conern Department or Ministry.
>
> Hope this matter will get resolved at the earliest......
>
> Regards,
>
> Kartik Vaidya
> [protected]
>
>
>
> --- On Tue, 15/12/09, Kartik Vaidya <[protected]@yahoo.co.in> wrote:
>
>
> From: Kartik Vaidya <[protected]@yahoo.co.in>
> Subject: Re: Fwd: Refund Amount for the cancelled TDR, Reference No :
> ekt[protected]
> To: "TDR" <[protected]@irctc.co.in>
> Cc: "kartik vaidya" <kartik.[protected]@axisbank.com>
> Date: Tuesday, 15 December, 2009, 2:11 PM
>
>
>
>
>
>
>
>
> Dear Sir/Madam,
>
> Again I would like to Re confirm that there is no Refund made to my any
> account thru IRCTC towards the claim amount of Rs.170/-
>
> Pls confirm to which a/c you have credited the same or else I will have to
> take some steps to recover the same.
>
> Hope you will do the earliest to refund back my money..
>
> --- On Fri, 27/11/09, TDR <[protected]@irctc.co.in> wrote:
>
>
> From: TDR <[protected]@irctc.co.in>
> Subject: Re: Fwd: Refund Amount for the cancelled TDR, Reference No :
> ekt[protected]
> To: "Kartik Vaidya" <[protected]@yahoo.co.in>
> Date: Friday, 27 November, 2009, 12:20 PM
>
>
>
> Dear Customer
>
> At the time of booking you have choose ICICI payment gateway. Kindly check
> and confirm.
>
> Regards
> Paryant
> TDR Team
> [protected]@irctc.co.in
> IRCTC
>
> On Fri, November 27, 2009 12:13 pm, Kartik Vaidya wrote:
>> Dear Sir/Madam,
>>
>> With great concern I would like to state that there is no refund credited
>> yet to my credit card no.[protected]---- in this month from your side,
>> can u pls check to which a/c you have refunded the same?
>> HOPE you will expedite the matter to concerns at the earliest....
>>
>>
>>
>>
>> --- On Fri, 13/11/09, TDR <[protected]@irctc.co.in> wrote:
>>
>>
>>
>> From: TDR <[protected]@irctc.co.in>
>> Subject: Re: Fwd: Refund Amount for the cancelled TDR, Reference No :
>> ekt[protected] To: "Kartik Vaidya" <[protected]@yahoo.co.in>
>> Date: Friday, 13 November, 2009, 9:11 PM
>>
>>
>>
>>
>> Dear Customer,
>>
>>
>> The said amount refunded to
>>
>>
>> Card Number 4477*******5002
>>
>>
>> If still coud not trace the refund pls reply us.
>>
>>
>> Regards
>> Aswini Kumar
>> TDR Team
>> [protected]@irctc.co.in IRCTC
>>
>>
>> On Fri, November 6, 2009 12:18 pm, Kartik Vaidya wrote:
>>
>>> --- On Fri, 6/11/09, Kartik Vaidya <[protected]@yahoo.co.in>
>>> wrote:
>>>
>>>
>>>
>>>
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "tdr" <[protected]@irctc.co.in> Date: Friday, 6
>>> November, 2009, 12:16 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> Request you to update on the said matter since no credited has been done
>>> by what time should i expect the credit and can you pls provide mail
>>> id or the telephone number of the concern officer in Railways to whom I
>>> should follow up Thanks & Regards,
>>>
>>> Kartik Vaidya
>>> Aurangabad
>>> [protected].
>>>
>>>
>>>
>>> --- On Mon, 12/10/09, tdr <[protected]@irctc.co.in> wrote:
>>>
>>>
>>>
>>>
>>> From: tdr <[protected]@irctc.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "Kartik Vaidya" <[protected]@yahoo.co.in>
>>> Date: Monday, 12 October, 2009, 9:29 AM
>>>
>>>
>>>
>>>
>>>
>>> Dear Customer,
>>>
>>> Sorry for the inconvenience. Kindly note that your refund amount of
>>> Rs.
>>> 170/- against PNR No. [protected] has been advice to your bank on
>>> dt.05.08.09. For remaining refund. We have already issued Reminder No. 1
>>> dt. 18.08.09 to concerned railway to chase up the case. But despite
>>> reminder refund yet not received from the concerned railway.now, we are
>>> sending again a letter to Railway on dt.12.10.09 stating that the
>>> Train
>>> Late More Than Three Hours at the time of your journey with all the
>>> papers pertaining to your refund case As soon as refund, if any,
>>> received it will be credited to your card account.
>>>
>>>
>>> Regards,
>>> Ved Prakash
>>> [protected]@irctc.co.in Ph:[protected]
>>>
>>>
>>>
>>>
>>>
>>> Kartik Vaidya wrote:
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> Its a almost a months time there is no response from your side Still I
>>> am waiting for the refund amount of Rs. 170/- against PNR No. [protected]
>>> has been credited to my credit card on dt. 05.08.09. TDR has fwd you a
>>> letter on 18.08.09 for another refund of Rs 170/- to Railway stating
>>> that Train Late More Than Three Hours.
>>>
>>> Kind do the neeful at earliest.
>>>
>>> Thanks & Regard
>>>
>>> Kartik Vaidya
>>> Mobile no.[protected]
>>>
>>>
>>>
>>>
>>>
>>> --- On Tue, 8/9/09, Kartik Vaidya <[protected]@yahoo.co.in> wrote:
>>>
>>>
>>>
>>>
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "tdrprocess" <[protected]@irctc.co.in> Date:
>>> Tuesday, 8 September, 2009, 6:09 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Request you to Pls update for the Status towards the refund amount at
>>> the earliest
>>>
>>> --- On Tue, 18/8/09, Kartik Vaidya <[protected]@yahoo.co.in>
>>> wrote:
>>>
>>>
>>>
>>>
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: "tdrprocess" <[protected]@irctc.co.in> Date:
>>> Tuesday, 18 August, 2009, 12:39 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> Thank you for your feedback, kindly keep me posted for further
>>> development in this regard Thanks & Regards,
>>>
>>> Kartik Vaidya
>>> Aurangabad
>>> [protected]
>>>
>>>
>>>
>>> --- On Tue, 18/8/09, tdrprocess <[protected]@irctc.co.in> wrote:
>>>
>>>
>>>
>>>
>>> From: tdrprocess <[protected]@irctc.co.in>
>>> Subject: Re: Fwd: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: [protected]@yahoo.co.in Date: Tuesday, 18
>>> August, 2009, 9:36 AM
>>>
>>>
>>>
>>>
>>>
>>> Dear customer,
>>>
>>>
>>>
>>> Sorry for the inconvenience. Kindly note that your refund amount of Rs.
>>> 170/- against PNR No. [protected] has been advice to your bank on dt.
>>> 05.08.09. For another refund we are sending 1 letter on dt. 18.08.09. to
>>> Railway stating that Train Late More Than Three Hours.with all the
>>> papers pertaining to your refund case As soon as refund, if any,
>>> received it will be credited to your card account.
>>>
>>> Regards,
>>>
>>>
>>>
>>> Sanjay Suman
>>> [protected]@irctc.co.in Ph:[protected] [protected]@irctc.co.in wrote:
>>>
>>> Dear concerned,
>>>
>>>
>>>
>>> Pls look into this matter.
>>>
>>>
>>>
>>> Email id:[protected]@yahoo.co.in
>>>
>>>
>>>
>>> Thanks & Regards
>>> sudipto [protected]@irctc.co.in www.irctc.co.in[protected]
>>>
>>>
>>> ----- Forwarded message from [protected]@yahoo.co.in -----
>>> Date: Thu, 13 Aug 2009 06:05:23 -0700 (PDT)
>>> From: Kartik Vaidya <[protected]@yahoo.co.in>
>>> Subject: Refund Amount for the cancelled TDR,Reference No :
>>> ekt[protected] To: [protected]@irctc.co.in, [protected]@irctc.co.in,
>>> [protected]@irctc.co.in Cc: kartik.[protected]@axisbank.com
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir/Madam,
>>>
>>> With ref to above I would like to bring to your notice that I was
>>> supposed to get the Full fare refunded for the cancelled e-ticket since
>>> as per the Terms & conditions(Train was late than more than 3hrs)
>>>
>>> But here only Rs170/- instead of Rs 360/- have been refunded back to me
>>>
>>> Pls do the needful to refund the full fare i.e. Rs 360/- to my credit
>>> card at the earliest. Thanks & Regards,
>>>
>>> Kartik Vaidya
>>> Aurangabad
>>> Cont no-[protected]
>>>
>>> Encl: TDR Details
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Transaction Details
>>>
>>>
>>>
>>> PNR Number
>>> [protected]
>>> Booked On
>>>[protected]
>>>
>>>
>>>
>>> Transaction ID
>>> [protected]
>>> Ticket Type
>>> eticket
>>>
>>> Class
>>> 3A
>>> Internet Service Charge
>>> Rs 20.00
>>>
>>>
>>>
>>> Date Of Journey
>>> 11/6/2009
>>> Ticket Charge
>>> Rs 340.00
>>>
>>>
>>>
>>> Bank
>>> ICICI
>>> Total
>>> Rs 360.00
>>>
>>>
>>>
>>> Train No
>>> 1062
>>> Railway Zone
>>> CR
>>>
>>>
>>>
>>> From Station
>>> JALGAON JN(JL)
>>> IRCTC Zone
>>> Group General Manager/Western Zone (IRCTC) Mumbai
>>>
>>>
>>>
>>> To Station
>>> NASIK ROAD(NK)
>>> Quota
>>> General
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Ticket Details
>>>
>>>
>>>
>>>
>>> S#
>>> Name
>>> Age
>>> Sex
>>> Coach
>>> Seat
>>> Res-Status
>>>
>>>
>>>
>>>
>>> 1
>>> Kartik K Vaidya
>>> 33
>>> Male
>>>
>>>
>>>
>>> 0000/
>>> Booked
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Reason For TDR
>>> :
>>> Train Late More Than Three Hou
>>> rs.
>>>
>>> TDR Status
>>> :
>>> GGM Approved
>>>
>>>
>>>
>>> Reference No
>>> :
>>> ekt[protected]
>>>
>>> TDR Filing Date
>>> :
>>> 13-Jun-2009
>>>
>>>
>>>
>>> Refund Details
>>>
>>>
>>>
>>> Refund Status
>>> :
>>> Refunded
>>>
>>>
>>>
>>> Refund Date
>>> :
>>> 05-Aug-2009
>>>
>>>
>>>
>>> Refund Amount
>>> :
>>> Rs.170.00
>>>

Hi,
I made the tickets on 5th of April through IRCTC from my CITI Bank Debit card,
Details Abt the Tickets

First Ticket :-- Tr ID-[protected] PNR No-[protected] From NZM To AGC Journey Date[protected] Ticket Creted on[protected]
Second Ticket :-- Tr ID-[protected] PNR No-[protected] From AGC To NZM Journey Date[protected] Ticket Creted on[protected]

I was charged Rs-160 Ticket Fee + Rs 10 IRCTC Servise Charge for First Ticket

and
was charged Rs-160 Ticket Fee + Rs 10 IRCTC Servise Charge for Second Ticket

However I should be charge only
Rs-150 Ticket Fee + Rs 10 IRCTC Servise Charge for First Ticket
Rs-150 Ticket Fee + Rs 10 IRCTC Servise Charge for Second Ticket
which is mentioned on the ticket,
I attached screenshot of both the tickets and the statement of my CITI Bank Debit card too,
And uptill now I did not receive any possitive responce yet.
I git the ref Nos:-- only from IRCTC and Citi bank.
Ref No of the IRCTC is :[protected], 1031724
Citi Bank:[protected],[protected],[protected]
I required my extra amount??

Thanks and Regards
Shoeb Ahmed Khan

I cancelled eticket but amount has not been refunded to my account yet...
follwing are the ticket details...

Cancelled Tickets History

Pnr Number [protected] Transaction ID [protected]

Train No 2792 Train Name PNBE SC EXP

From Station VARANASI JN(BSB) To Station SECUNDERAB JN(SC)

Date 01/6/2010
Class 3A

Boarding VARANASI JN(BSB)
Resv Upto SECUNDERABAD JN(SC)

Quota General
Booked By

Ticket Details



S# Name Age Sex Res-Status cancellationDate
1 Divya 24 Female Cancelled [protected]


please refund the amount as soon as possible...