Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

please delete my id

1.malavaar
and
2. guility
from irctc website

MOST PATHETIC WEBSITE AND MOST CARELESS PEOPLE FOR SERVICES

I AM AGENT OF IRCTC .DAILY SECENARIO OF MORNING EITHER IF YOU REFRESH THE PAGE AT 7.55 AM,THE LOGIN PAGE WILL GET BACK AT 8.10AM OR ELSE SERVICE UNAVAILABLE MASSAGE WII FLASH.
SO MY QUESTION IS THAT WHY IRCTC IS NOT UPGADING THEIR SERVER.AND WHY IRCTC IS CONTINOUSLY APPOINTING NEW AGENTS,WHEN THEY DON'T HAVE CAPCITY TO CATER THR EXISTING AGENTS.

Hi,

This is to inform you that i have been facing issues from last 10 days that whenever i am trying to book a Tatkal ticket from IRCTC site in between 8:00 AM to 8:25 AM daily, it is always giving an error message that " Service is Unavailable" after 8:25 or 8:30 AM its start working fine but that is not usful for us because tatkal quota seats got booked in betweek 8 AM to 8:25 AM.

Regarding this issues i had written an complaint to [protected]@irctc.co.in on 15 May 2010 (IRCTC #1101869] Ticket Confirmation: Tatkal Ticket Booking Problem) but till date i have not got any response from any official.

So i am requesting you to please look into this and resolve this issues at the earliest. Otherwise STOP this site so that innocent people should not be threated by this service.

Manoj Kr. Singh
IRCTC Login ID : mns4udear
[protected]

I have Cancelled one Ticket on 15 may 10, but not received cancellation amount details given Below. Amount Paid through SBI online Internet banking
Pnr Number [protected] Transaction ID [protected]
Train No 5015 Train Name GKP YPR EXPRESS
From Station LUCKNOW NE(LJN) To Station GUNTAKAL JN(GTL)
Date Of Journey 17-May-2010 Class SL
Boarding LUCKNOW NE(LJN) Resv Upto GUNTAKAL JN(GTL)
Date Of Booking 15-May-2010 Total Ticket Fare Rs 498.00
Ticket Details
S# Name Age Sex Reservation Status

1 DHARMENDRA 25 Male Cancelled



Refund Details
Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
15-MAY-2010 Rs 468 Approved


Please help to receive amout

Rajendra Sahani
[protected]

I made a booking of Rail Ticket from Borivali to New Delhi for Journey on 11th May. There was Waiting List. On the day of Journey, I checked the reservation status. There was one seat allotted against two persons on my ticket. While boarding train i came to know that there was one more person who was also allotted same seat. Total of 3 persons were given 1 seat. This is case of cheating.

dear sir/madam,
we had travelled in kanyakumari exp,no-6381 on 14/5/2010 coach no S-10 seat nos -49/50/52 ticket no[protected] pnr no-[protected]. as per the rules of irctc all the trains and the necessary service providers have their respective complaint books. when we travelled in the train and during the lunch when we asked that why is there no chapati in the lunch they said that it is as per railway rule that there is only a small portion of riceof 250 gms with a sabji and sambar tied in a aluminium packet tied with rubber band with no water and curd available in the afternoon. i being a vigilant press reporter i thought of going into the details and found that the manager mr. anil (name not told by him) said that he can serve only these things and nothing else he was rude and angry on my querry.he didnt bother to answe my question and was neither ready to share with the complaint book , so i am forced to do it online as i was on my religious pilgrimage to sabarimala.can indain railways tell me that why is not the complaint book given to any other person (TC), or railway staff as the pantry manager will not like any complaints against him or the contractor. i think there is canteen contract racket going on as this has happend many times that we have to eat whatever they offer and not what we want (prescribed by railways). if possible i want railways to take action against the pantry manager and have a person from the railways who has surprise checks in the pantry and also interacts with passengers. if a person of my cadre who is related to press is not giv en the complaint book how can a common man expect to write a complaint against them. later we ordered food for dinner and while paying the money we demanded for the complaint book , but still he didnt give it,please advice as to where to send the money. please take the complaint seriously.as i would like to get a reply and feedback of this complaint,
no-k5n/2010
kirti nair
[protected]
reporter(samaj satta) pune,
[protected]@hotmail.com,[protected]@yahoo.com,samaj.[protected]@yahoo.com

DISPITE PAYMENT AGAINST 4 TICKETS FROM SECUNDERABAD TO NAGARSOL TRAVELING ON 10 JUNE AGAINST FOLLOWING PAYMENTS TICKET IS NOT BOOKED. IRCTC REJECTED STATING BANK PAYMENT NOT RECIVED ? PROOF IN ENCLOSED FOR YOUR REFERENCES. ALSO REQUESTED BY EMAIL TO ISSUE PNR AND TICKET AGAINST THE PAYMENT. THEY FAIL TO ATTEND MY COMPLAINT AND SAID YOUR AMOUNT WILL BE REFUNDED WITHIN 3 TO 5 WORKING DAYS. ONLY RETURN TICKET PNR IS ISSUED TRAVELING ON 12 JUNE. THESE TYPE OF PROBLEMS ARE COMMON WITH IRCTC AND NO SUPERVISION AND NO PROPER MONITORING.

Date (Value Date) Narration Ref. No. Debit Credit
15-May[protected]May-2010) TO TRANSFER
Commission of IG[protected] IG21575274IG21608231 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
15-May[protected]May-2010) TO TRANSFER
Commission of IG[protected] IG21574467IG21606261 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
14-May[protected]May-2010) TO TRANSFER
Railway ticket booking [protected]IG21575274 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 1,066.00
14-May[protected]May-2010) TO TRANSFER
Railway ticket booking [protected]IG21574467 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 994.00.

please close the tatkal ticket booking from the irctc.co.in, because it is not possible to take/book tatkal seva scheme ticket to any normal person. please allow this facility to only railway reservation counter instead of irctc.co.in.
if not stop booking of tatkal ticket online through irctc.co.in website then it will become harmful to all people except agent who making money of triple time ticket fare.

Hi,

I have booked a railway ticket from Vijayawada (BZA) to Howrah (HWH) PNR NO. [protected] for Rs.1460 on 05/13/2010. I have checked today (05/15/2010) IRCTC has deducted twice of the fare from my SBI debit card ie RS 2920.. Hence I have faced trouble while assuming 1500 balance in my account.

This is not the first time experiance with IRCTC. IRCTC is providing VERY poor service in online reservation along with catering. No idea why Indian Railaways still continuing with IRCTC.

I have also notice there is no toll free number to contact IRCTC for customer quries.

IRCTC has provided only Mumbai and Chennai STD number to contact IRCTC customer support.

Thanks

Sarat

21-7-4 Kuppavari St
Ramalingaswarpet
Tenali
522201

I am using the irctc online reservation facility and got irctc user id and passward and the facility ie.,booking and cancelling the e-tickets of trains. Suddenly, the irctc authoriteis have deactivated my irctc user id. Due to unavaidable circumstances, the tickets booked under my irctc user id crk_1963, have to be cancelled. But I could not get it done and the authorities informed thorugh mails, that should be done only through email which was furnished in my profile. As the email furnished in the profile was not accessing now and got another email (rediffmail) ([protected]@rediffmail.com). Inspite of requesting several mails, the irctc authorites could not respond properly. Hence, kindly appropriate action may be taken against the IRCTC authorities. The cancellation of tickets worth Rs.6,000/-

Chandana Ramesh Kumar

I have registered a complaint about the irctc online booking website not opening every morning three days ago. I have tried to open irctc site for tatakal booking also today i.e. 14th May 2010 from 8.00 AM onwards but the site is not opening. IF the higher authorities of Railways will not intevene with an honest attitude the things will remain the same.

There seems to be a permanent connivance somewhere and because of this right from 8 AM onwards EVERYDAY WITHOUT FAIL the irctc on line booking website is never av
ailable till all the berth are filled up.

It is a challenge to the Railways. Shall they be able to improve or continue toprefer to be a paty this connivance and mismanagement.

Next complaint will be made direct to Hon'rable minister Ms Mamta Banerjee and after that to the PM himself.

AA) The refund against following PNRs not received after filing the TDR as train was late for more than 3 hrs
27.01.2010, PNR no [protected] - no refund received till date.
27.04.2010, PNR no [protected] & [protected] - only 50% refund received, which should have been full amount as train was late for more than 3 hrs.
BB) Refunds are taking more than usual time on cancelled tickets also.
SK Agarwal

Salaried Officers whose salary comes from our directly deducted TAX,
IRCTC online website is a cheat website. Whenever you want to login during the opening time of website, the website is down. The whole train is booked (possible by black ticketers) and only after the wait list status comes, the website is up for common men like me. This is a definite scandal, as the website cannot be down everyday during opening hours
If there are any Honest officers left in our country, who can investigate, please do so and help the common men get his facilities, who pays his taxes without saying a word

Regards
Prashant

Dear sir,

I travelled from Mumbai to Coimbatore on the 7th of May 2010.I was travelling with my 69 years old mother and I had 4 RAC tickets. My PNR was[protected]. My RAC ticket were RB2-47, RB2-47,RB2-55, RB2-55 and by coach no wAS 03101.
On getting into the train the TC for that route said that tickets were full and he would be able to help us if seats were available only after Karjat.

The new TC Mr C.S.Koli took over and then said that he would have to check and revert. But soon after Pune, he issued tickets to other passengers having unreserved local tickets by taking bribe uptill Solapur and did not give us seats. When I enquired again for seats he said there were no seats available. I asked him how he could issue tickets to local unreserved passenger when I had RAC to be confirmed. As he did not respond I asked him for the complaint book, which the railway authorities always propagate that it is always present in the train for passenger suggestions / complaints. On repeatedly asking him for the complaint book atleast 15-20 times which he kept on refusing he said to write the complaint on a piece of paper.
My mother,wife and daughter were travelling with me. They were at great inconvenience. When I found out that Mr Koli is cheating us of our seats for which e have paid one and a half month in advance and pocketing monetary compensation for those seats I was very agitated. I again asked him for the complaint book and told him that if he did not give me the complaint book I would pull the chain and bring the train to a halt. He paid no heed to me and hence I pulled the chain.
The train stopped. Mr Koli had the train started again without informing the guard / any other authority about the complaint. I pulled the chain.

Soon, one RPF person, Mr Wagh entered the train. Mr Koli gave his side of the story. Mr Wagh told me that I would have to get down. I refused and told him the matter. I told him also to hand over the complaint book to me but of no avail. None of the govt officers, Mr Koli or Mr Wagh did their duties. As a tax-paying citizen of this country, who has bought his tickets well in advance,if I request for a complaint book very politely to note down an injustice done to me is this how the government officer does his duty. As an individual fighting this injustice at 2a.m in the night with an old mother and wife and daughter please let me know what the railway authorities are doing to curb this menace of TCs' taking bribes and issuing tickets to passengers when people like us who have RAC are left unattended!!!

Just before Solapur, Mr gaikwad and one more officer from the RPF came to me with Mr koli. Ke told me that I would have to get down at Solapur and come to court and do the needful. I asked him as to where would my family go at Solapur, or is the train going to be halted till these formalities of complaints is completed. He did not have any answer. he said his duty was to produce me in court. He was doing his duty. I apprised him of the complete situation. Then I requested him to call his senior on his mobile.

At Solapur station his senior came and heard the entire story. He agreed that Mr koli was wrong but also told me that chain pulling for this reason was not valid. He asked me to write a complaint there. I wrote the details and gave my contact details to him and mentioned the same on the complaint letter but had to write it on a plain paper.

EVEN TILL THEN, I.E EVEN ON REACHING SOLAPUR I DID NOT GE THE COMPLAINT BOOK!!

I GOT THE TICKET CONFIRMED ONLY AFTER CROSSING BANGALORE IN THE NIGHT,8TH MAY!!

I have booked e-ticket Transaction ID [protected], PNR No.[protected],on 3 may 2010, the train no 0132 was running late by more than three hours. Please arrange to make refund.