Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I try to book my ticket from amritsar by my home internet connection.but due to network failur its not booked and i have not recived any message.but the cost of ticket Rs 83 is deducted from my debit card.I think that its not a huge amout but how much inconvinece i feel only i can understan. by happining these type mistakes it make bad impression to us and our country.so please update ur software that people can use it freely without any...

Respected Sir/Madam,
I was Booking a ticket today from your website today i.e. www.irctc.co.in when i selected the train in which i prefered to travel & checked it's availability then it displayed available status but as i planned my ticket & made payment the ticket that was generated was of Waiting List.But when i checked the status again then it was the same as before that is Available.i have taken a screenshot...

Hi,
I have booked tickets for my parents from Bangalore (SBC) to Hyderabad (KCG) for journey on 1/Mar/2010 on Kacheguda Express. My dad was is the main passenger and he lost is wallet on the way to the railway station and hence he could not provide the Original copy of ID card. Though he didn't have the original copy of any id cards, he had the SBI debit card with his name on it and the TTR refused to accept that as an id proof....

I Did file for tdr refund having PNR NO.[protected] And Trasaction No.[protected] On 3rd oct.2009. But Yet TO Receive The Amount...

Dear sir,

To day I made a railway ticket booking " PNR No : [protected]"
While searching for status reservation From: BARDDHAMAN JN(BWN) To : GUWAHATI(GHY) and Boarding : SAINTHIA(SNT) , IRCTC WEB SITE SHOWS THE STATUS AVAILABLE BUT AFTER MAKING PAYMENT IT SHOWS WAITING LIST OF THAT TICKET" BUT AGAIN WHEN I SEARCH FOR STATUS IT SHOWS THE SAME:AVAILABLE 57.

SO ITS A CHEATING WITH THE...

Dear Sir,
I had filled TDR on[protected] against PNR No.[protected].till date i have not recieved my refund amount of Rs.988.Kindly help me in getting the refund of Rs.988. I am following up with IRTC official Mumbai for the last five months till date there is no response from IRTC.

Praveen...

Dear Sir/Madam,

This compliant is with reference to one of the rules that is being followed in IRCTC for the Waiting List category of E-tickets.

When a consumer's E-Ticket booked in IRCTC for a travel in a sceduled train is happened to be on waiting list category at the time of booking and if it status is 'Waiting List' at the time of chart preparation, the E-ticket will get cancelled automatically....

I have booked my TDR against my ticket(PNR no. - [protected]) on 10th of October 2009 as the train was late by more than 3 hours. But still I didn't get my refund.
No. of times I have send mails and called IRCTC customer care. I got same reply every time that they don't know the exact time of refund.

After so many days, lastly today I got one mail from IRCTC, giving excuses as:

Dear customer,...

dear sir, i have booked an e ticket for PNBE from NDLS for brahmaputra mail on 17 feb at 2250 hrs. and the money was deducted from my SBI account but ticket was not booked. a sum total of rs 695 was deducted. my user id is abhimax19. i request you to please look into the matter....

RESPECTED SIR,
with due respect i want to tell you about the MISBEHAVIOUR AND DEFICIENCY IN THE SERVICE OF RAILWAY STAFF MEMBER (RAJU TOMAR & DEEPU TOMAR) AS WELL AS MANAGER OF PENTRY CAR(S.VENKATRAMAN) . On 17th feb,2010 I (KAILASH BANSAL)and my wife(SUNITA BANSAL) was travelling by train PASCHIM EXPRESS NO.2925 FROM NAVSARI TO AMRITSAR JN. PNR NO.[protected] ,COACH NO.B1 ,SEAT NO. 47,48.
COMPLAINT: WE REQUESTED 5 TIMES...

I had booked a ticket for a journey from Lokmanya Terminus to Chiplun by Matsaygandha Expresee dated 12/02/2010 through IRCTC.

There were 4 available seats in 2nd AC. As 5 of my family members were travelling the 4 of the seats were confirmed and the 5th was wait listed as WL5.

I had a query regarding why the 5th person was wait listed as 5 and not 1 or RAC, I called up the IRCTC chennai helpline (as no one was...

TDR refund is pending for more than 6 months. Details are provided as under:

Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class 2A Internet Service Charge Rs 25.00
Date Of Journey 31/5/2009 Ticket Charge Rs 3950.00
Bank CITI Total Rs 3975.00
Train No 0901A Railway Zone IRCTC
From Station MUMBAI CENTRAL(BCT)...

To,

IRCTC

This refers to self narrating email response from IRCTC help desk given below-

I am again sorry to note that inspite of repeated requests,I have not
recieved any genuine refunds till date against train cancelled by rail authorities due to GURJAR agitation in Rajsthan

It is to mention that my case is pending since June'08.

I once again request...

Booking second AC tickets through IRCTC is fine. But every time when we book, ( a group of 3 with senior citizens), we end up ahving only one side-lower and rest upper berths.
Though we book months in advance, the berths in Kacheguda Bangalore express is always not available.

But RAC booking passengers get nice lower berths. This ahp happened several times.

Looks like the reserved quota for VIPs and...

train no. 6530, journey date 07/10/09 pnr no. [protected]. already filed a TDR but still not received any refund or proper status. They are taking advantage of peoples money coz its government site and we cant do anything against them. enjoying crores of money for free...

First of all want to share that IRCTC has a very faulty system doesn't give smooth transaction at all, as far as my experience with this is concerned. Most of the time we want to do transaction through it we find failed transaction for which they deduct money from our a/c and find a very cumbersome process to get back our own money.
This 3rd of Feb 2010 I tried to purchase ticket through IRCTC, I tried three times and both the...

Dear Sir,

I filed TDR for PNR. No. [protected] & [protected] on 18th May09 & 24th Aug09 respectively. I have not received my refund till date. This has taken almost 9 months till date. How much more time, I will have to wait?

Regards
Ashish Sinha
M.No. [protected]...

Sir,
The correspondence with the [protected]@irctc.co.in regarding Ticket booking
Dear Customer,

The information provided is insufficient for us to check. We request you to give us your PNR No./user-id with IRCTC and date-of-booking/date-of-journey/transaction-id generated from IRCTC, so that we may pursue the matter.






Thanks & Regards
Pratima
[protected]@irctc.co.inbr...

Dear Sir,

I would like to draw your kind attention that I have ordered a veg meal for dinner in which I found two chapathi's(uncooked) were served instead of four puri's.

When enquired about the puri's, MD FAROOQ(staff of pantry car) bluffed me saying that "this is puri".
The same thing when I ordered tea they provide me only 70-80 ml instead of 150ml.The quality and quantity of...

Dear Sir,

I am robert kerry, sir today i booked E-Ticket from this site (http://www.irctc.co.in/) for Kalyan to Gondia, from my SBI Debit card, but i am not getting ticket from this site and my amount Rs.359 also cut from my A/c. they are only showing me this Tranjaction ID [protected] with this message (PAYMENT NOT RECEIVED FROM BANK).
sir i want only my money back any how, so please help me soon.

Thank...