Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Indian Railways claim : 'Now no longer standing in long queues to book your ticket.'. But when we try to do it through IRCTC, it takes more time than booking a ticket through a ticket window. I can prove this :

Case A : Booking a ticket from ticket counter.

1. Take an Auto and go to the railway station : 30 mins (approximately)
2. Fill up the form : 2 mins
3. Stand in queue : 60 mins(maximum)
4. Book ticket : 1 min
5. Come back home : 30 mins

Total Time : 2 hrs 3 mins


Case B : Online Reservation

1. Switch on your laptop : 1 min
2. Check in IRCTC : 1 min
3. Login : 20 mins (This time is considering you have the fastest internet available, considering the heavily loaded advertisements on the site).
4. Fill in the 'Plan My Travel' Page and check for the Available Trains : 20 mins
5. Check Availability until you get your choice : 30 mins(since the availability window takes a long time to open)
6. Relogin due to some error message : 25 mins
7. Fill in the 'Plan My Travel' Page and check for the Available Trains : 20 mins
8. Go for Book My ticket : 10 mins
9. Fill in the details and say 'Book' : 5 mins
10. Confirm : 10 mins
11. Go for Payment : 5 mins(It takes lesser time to navigate through the bank websites)
12. Get a booked ticket : 5 mins(Assuming there is no communication failure)
13. Take a print : 1 min

Total Time : 2 hrs 33 mins

This is mostly the case when you try to book a Tatkal Ticket in the morning. Especially when you try to login at 8 am you never get through upto 8.30 am. If they say that there are many people trying to login at the same time, I do not buy that argument because technology today is too far developed to make such excuses.
Making a facility available to save time 'at the cost of time', is economically not a very good sign, since it increases the Producer Surplus, at the cost of consumers' time. The allocation of resources is highly inefficient causing a huge amount of deadweight loss in the economy of the country.

Kindly take this as a suggestion more than a complaint to bring India in the league of developed nations.

P.S. : The timings stated in both the above cases are approximations of my experience.

Its the case of refund of a ticket with PNR [protected] that was RAC till the time of chart preparation and "Passenger Not Travelled". TDR was filed on 13/7/2009. After so many emails, I got 50% refund in early Dec'09. Since then, I am fighting for the remaining 50% refund of Rs. 1060. IRCTC has sent 4 reminders to CCM/NR Railway since Dec'09; and everytime these are ignored by Delhi zone.

Its almost a year now since I am chasing IRCTC; and IRCTC is chasing CCM/NR. I have incurred huge telephone bills and have suffered mental agony. I would like to be compensated not only for the ticket refund but also for the cost towards follow up and mental agony from the Railways.

Dear sir,
I have booked eticket from[protected] PNR[protected]/Transaction id [protected] it is not confirmed till date of journy[protected],
still in wating list IRCTC had rejected the ticket and not refund my money please help me for providing my money .Rule is that if ticket is still wait list they have refund money in the account.so please help me .

Thanks & regards
raghwendra kumar
ID-ragh_dk

Sir, Refund not Received for Passengers not Travelled & filed TDR . About 8 months Delay. Ticket particulars and TDR Ref.No given below. Kindly help me in this Genuine case. Tku. L. Pitchaiah, Tirupati.

e-mail: l.[protected]@gmail.com
TDR Reference No : ekt[protected]

DR Details
Transaction Details
PNR Number [protected] Booked On 8-9-2009
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 30.00
Date Of Journey 11/9/2009 Ticket Charge Rs 756.00
Bank boi Total Rs 786.00
Train No 0678 Railway Zone IRCTC
From Station RENIGUNTA JN(RU) IRCTC Zone IRCTC
To Station CHENNAI CENTRAL(MAS) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 L Pitchaiah 57 Male B1 0007/ SL Booked
2 P Lakshmiprabha 50 Female B1 0001/ LB Booked
3 P Subhashini 22 Female B1 0002/ MB Booked











--

I booked two ticket on 25 may of 2010 through internet banking using SBI accont,the ticket charges will deducted from my account.But after one day i.e. on 26 may 2010 again Rs 10 is deducted twice total Rs 20 is deducted from account showing "Commission of IG[protected]" and "Commission of IG22109660".
So kindly please refund my money as possible as and please tell me why its happen
Below i give the full statement of my account.


26-May[protected]May-2010) TO TRANSFER
Commission of IG[protected] IG22109372IG22148219 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
26-May[protected]May-2010) TO TRANSFER
Commission of IG[protected] IG22109660IG22131756 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

25-May[protected]May-2010) TO TRANSFER
Railway ticket booking [protected]IG22109660 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 307.00
25-May[protected]May-2010) TO TRANSFER
Railway ticket booking [protected]IG22109372 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 132.00

Yours
shadab zakir khan

When I started http://www.irctc.co.in/ at 7:50 AM it allowed me to log in & check availability etc. but as soon as 8:00 Am crossed when I clicked book ticket It says Service Unavailable & screen was white .

This is not the first time it happens every time at season peak.

Thats why agents charge you 400 - 500 RS more per ticket.

Strick Action need to taken or insider adjustment should be checked

YESTERDAY, I BOOKED TICKET FROM MANDUADIH TO BHATNI IN MANDUADIH GORKHPUR PASS. FOR 02.06.2010 JOURNEY MY SBI ACCOUNT DEBITED AGAINST TRANSACTION ID NO[protected]. NO TICKET GENERATED IRCTC SIDE IT SHOWS .WHAT A FUN PLEASE SETTLE THE AMOUNT WITH BANK AND RETURN

Sandeep Kumar Singh

I WANT TO FILE A COMPLAINT AGAINST IRCTC ONLINE RESERVATION SYSTEM,THAT ONLINE RESERVATION SITE CRASHES DAILY AT 8 AM TO 8:30 AM,WHICH IS THE PEAK TIME FOR BOOKING OF TATKAL TICKETS,ITS DIRECTLY A CASE OF CHEATING FROM IRCTC TO THEIR CONSUMERS,WHO TRUSTS THAT SITE,AM ALSO THE SUFFERER OF THAT PROBLEM,I LOSE MY JOB DUE TO THEIR IRRESPONSIBILITY ,BECAUSE I WAS UNABLE TO BOOK MY TICKET,ITS WELL KNOWN THAT THIS SITE IS RUNNING FOR THEIR BROKERS AND AGENTS WHO GAVE THEM GOOD AMOUNT OF COMMISSION,SO KINDLY TAKE SOME ACTION AGAINST THAT SITE ,BECAUSE I DON'T WANT THAT ANY OTHER PERSON SUFFER AS LIKE ME.

REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄

Hello,

Today (28/05/2010) I have done an online transaction to purchase a Tatkal ticket on 2304 Poorva Exp from New Delhi to Jhajha boarding on 30/05/2010 for Mr. Abhishek. Unfortunately after the payment was made through SBI debit card, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
Mohit kumar
call me : [protected]

SIR,
I AM AGENT OF IRCTC .MY COMPLAIN IS THAT WHY IRCTC IS NOT UPGRADING THEIR SERVER,IF IT CAN'T HANDLE THE TRAFFIC.WE GET DAILY ONE MASSAGE " SERVICE UNAVAILABLE" IN THE MORNING DURING THE TATKAL BOOKING.EVEN THE PAYMENT GETS DEDUCTED FROM OUR ACCOUNT,AFTER THAT WE GET THESE MASSAGE.PAYMENT NOT RECEIVED FROM BANK.AND WE GET AMOUNT BACK AFTER 2DAYS.
I THINK THE OFFICIALS ARE DOING THESE KNOWINGLY,JUST TO HELP UNAUTHORIZED AGENTS AND HARASS THE GENERAL PUBLIC.AND WHY IRCTC IS APPOINTING DAILY NEW AGENTS TROUGH DONE CARD.ITZCASH.AND SUVIDHA SERVICES AND OTHER,WHEN THEY DON'T HAVE ABILITY TO CATER THE EXISTING AGENTS AND GENERAL PUBLIC.
PLEASE LOOK INTO THESE MATTER AND DO THE NEEDFUL,OTHERWISE GENERAL PUBLIC WILL HAVE TO SUFFER.

MUMBAI-HIMACHAL DELUXE PACKAGE WMR028 16th May to 23 May 2010.
1. Transportation by Non A/C 2x2 Push back Luxury Coach- we got 2x1 worst scrap coach, we paid 3500 extra for A/c - a/c worked like a fan.
2. Sightseeing was not performed as per itinerary.
3. breakfast was limited to paratha and sandwich only, no other option on request also.
4. At some places lunch was horrible, with flies hovering over the buffet plates all along(hotel Shere-punjab, while coming back from kurfi valley)
5. even after calling adeventure tourism/Matiri tours(subcontractor of IRCTC) - Mr. Bansal, IRCTC - Mumbai, solution was not provided for travel.
6. No co-oridnator was appointed for this group tour - everything was left to driver.
7. Campfire was not provided as said in itinerary sighting some strange reasons.
8. Given the size of the group no additional vehicle was given(by Adventure tourism/maitri holidays - subcontractor of IRCTC at delhi and IRCTC - Mumbai tour co-ordinator or his boss- Mr. Amrish, as a result I did spend from my own pocket additional money & took local vehicle on hire.

My complaint is regarding Tatkal quota for train No. 2943 (Udyogkarmi Express. I was planning to book tatkal ticket from Bhopal to Kanpur on 25 may 2010 as train schedule was on 27/5/2010. On 24 when checked the status, I was surprised to that only 4 seat were left at 5.00 pm.

When I logged in IRCTC to book my ticket, site showed to check the date of booking.

How it is possible? I have saved the webpage for future reference which showing the date, time, server name ...etc.
If needed I can send the saved page also.

to,
the railway ministry,
india
this is to inform you that the condition of food and the management of blankets and bedsheets in the ac coaches of train neelechal express,2875,on 18/05/10 from bhubaneshwar was pathetic.the food given by irctc was not at all edible and there were not proper number of blankets for the passengers in the ac coaches.i request you to kindly go into this matter
thanking you;
shruti singh

Hello sir,

I am trying to change my password so I went for the option forgot password inorder to reset it but it is giving password cannot be reset .Even I cant use my old password also now.So,I kindly request you for recovery of my password at the earliest because I need to cancel my tickets to bangalore with in 2 days .Please do reply me at the earliest

Regards,
Chanda Sudarshan rao
[protected]@gmail.com

please delete my id

1.malavaar
and
2. guility
from irctc website

MOST PATHETIC WEBSITE AND MOST CARELESS PEOPLE FOR SERVICES

I AM AGENT OF IRCTC .DAILY SECENARIO OF MORNING EITHER IF YOU REFRESH THE PAGE AT 7.55 AM,THE LOGIN PAGE WILL GET BACK AT 8.10AM OR ELSE SERVICE UNAVAILABLE MASSAGE WII FLASH.
SO MY QUESTION IS THAT WHY IRCTC IS NOT UPGADING THEIR SERVER.AND WHY IRCTC IS CONTINOUSLY APPOINTING NEW AGENTS,WHEN THEY DON'T HAVE CAPCITY TO CATER THR EXISTING AGENTS.

Hi,

This is to inform you that i have been facing issues from last 10 days that whenever i am trying to book a Tatkal ticket from IRCTC site in between 8:00 AM to 8:25 AM daily, it is always giving an error message that " Service is Unavailable" after 8:25 or 8:30 AM its start working fine but that is not usful for us because tatkal quota seats got booked in betweek 8 AM to 8:25 AM.

Regarding this issues i had written an complaint to [protected]@irctc.co.in on 15 May 2010 (IRCTC #1101869] Ticket Confirmation: Tatkal Ticket Booking Problem) but till date i have not got any response from any official.

So i am requesting you to please look into this and resolve this issues at the earliest. Otherwise STOP this site so that innocent people should not be threated by this service.

Manoj Kr. Singh
IRCTC Login ID : mns4udear
[protected]

I have Cancelled one Ticket on 15 may 10, but not received cancellation amount details given Below. Amount Paid through SBI online Internet banking
Pnr Number [protected] Transaction ID [protected]
Train No 5015 Train Name GKP YPR EXPRESS
From Station LUCKNOW NE(LJN) To Station GUNTAKAL JN(GTL)
Date Of Journey 17-May-2010 Class SL
Boarding LUCKNOW NE(LJN) Resv Upto GUNTAKAL JN(GTL)
Date Of Booking 15-May-2010 Total Ticket Fare Rs 498.00
Ticket Details
S# Name Age Sex Reservation Status

1 DHARMENDRA 25 Male Cancelled



Refund Details
Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
15-MAY-2010 Rs 468 Approved


Please help to receive amout

Rajendra Sahani
[protected]

I made a booking of Rail Ticket from Borivali to New Delhi for Journey on 11th May. There was Waiting List. On the day of Journey, I checked the reservation status. There was one seat allotted against two persons on my ticket. While boarding train i came to know that there was one more person who was also allotted same seat. Total of 3 persons were given 1 seat. This is case of cheating.

dear sir/madam,
we had travelled in kanyakumari exp,no-6381 on 14/5/2010 coach no S-10 seat nos -49/50/52 ticket no[protected] pnr no-[protected]. as per the rules of irctc all the trains and the necessary service providers have their respective complaint books. when we travelled in the train and during the lunch when we asked that why is there no chapati in the lunch they said that it is as per railway rule that there is only a small portion of riceof 250 gms with a sabji and sambar tied in a aluminium packet tied with rubber band with no water and curd available in the afternoon. i being a vigilant press reporter i thought of going into the details and found that the manager mr. anil (name not told by him) said that he can serve only these things and nothing else he was rude and angry on my querry.he didnt bother to answe my question and was neither ready to share with the complaint book , so i am forced to do it online as i was on my religious pilgrimage to sabarimala.can indain railways tell me that why is not the complaint book given to any other person (TC), or railway staff as the pantry manager will not like any complaints against him or the contractor. i think there is canteen contract racket going on as this has happend many times that we have to eat whatever they offer and not what we want (prescribed by railways). if possible i want railways to take action against the pantry manager and have a person from the railways who has surprise checks in the pantry and also interacts with passengers. if a person of my cadre who is related to press is not giv en the complaint book how can a common man expect to write a complaint against them. later we ordered food for dinner and while paying the money we demanded for the complaint book , but still he didnt give it,please advice as to where to send the money. please take the complaint seriously.as i would like to get a reply and feedback of this complaint,
no-k5n/2010
kirti nair
[protected]
reporter(samaj satta) pune,
[protected]@hotmail.com,[protected]@yahoo.com,samaj.[protected]@yahoo.com