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[Resolved]  Kasna Indane Gas Service, Greater Noida — Gas Refill Problem

I have has connection with Kasana Gas agencies, My problem is that no body is picking the phone when i call him for booking the gas, number of times mobiles switched off or bussy or no body picks the phone.I can not understand how i refill my cylender because i am here at Noida Sec-93 and agency is at Greater Noida.

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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  17 CommentsShareTweet


Indane Gas — Indane Gas refill problem

Dear Sir,

This is to state that I had booked my gas no 8 times in last 45 days at Veer Jyoti Behind IBP Petrol Pump, Panchsheel Enclave, Delhi - 110017

I visited there thrice to book my no. as I do not easily get them on phone. Each time they promised me that we will deliver you the gas tomorrow. Whole day I & my wife keep trying the no 26494108 of Veer Jyoti but each time it goes engaged.
On Saturday(6th Dec 2008) I visited them again. At reception I found that the phone are placed properly. Using my mobile I again tried the no 26494108, 26493784 but it was going engaged. I just picked the both phones at reception and found no dial tone. I asked the person at reception that are the phone dead. The person replied that no they are OK. I again pick-up the receiver and the phone had dial tone. I tried the no. again & it was ringing.
I asked the person, that right now it was dead, from last 4 days we had been trying this no. but it was going engaged. What you have done just now. Any switch you are using to keep it engaged.

Listening this that person just replied "Tune phone ko kaise haath lagaya, bahar nikle ja nahein to Odhaa kar faink doonga". I replied him to behave properly. One female and & Mr Purushotam also came there and stated saying that how dare you say that we are using any switch. Mr Purushotam started abusing me. It was so embarrassing to me as I was accompanied with my elder sister.

Dear sir, any body may visit there reception and dial the no. 26494108, 26493784, it would be going engaged. This public service phones are knowingly kept engaged. How do they do this that is to be find out.

Still I am waiting for my gas to be refilled. After this episode they may harass me more.

Please get my cylinder refilled

Yours sincerely
Sarwan Kumar
Gas No 7252
126 Sanwal Nagar, New delhi 110049

Office Address:
Solid State Physice laboratory
Ministry of Defence
Timar Pur, delhi 110054
My Consumer No: K18731

I had made a refilled gas cylinder booking app. on 1st of Oct'2009 but not yet got inspite of repeated call for 7 to 8 times. The telephone attendant for gas booking have recorded my mobile number & assured me to call before delivery. But he says that on 9th Oct'2009 gas cylinder delivery man returned from my premises as the home was lock . Then I cannot understand why he had noted my mobile number. On my enquiry & request they made urgent delivery slip on 15th Oct assuring me the gas delivery to be done by 16th evening but they didnot. I enquired on 21st Oct. They replied the same reson o[censored]ndelivery on the ground that my house was lock on 20th Oct. Again they raised an urgent delivery slip on 21st Oct' & assuered me to be delivered on 22 Oct. Thias time also they failed to delivere the cylinder.

Kasna Indane Gas Services — Non delivery of Refill Gas in Time

Our Consumer No. K363

I have booked Gas cylinder on 22nd October 2009. I have called Mrs. Bandana Singh on her Mobile number to book the cylinder because the two landline numbers are always busy, on 22nd oct but the booking was done on 25th october 3 days after making call. After making no. of calls Till today i.e 31st October 2009 we have not received the refill gas. They are saying that there is shortage of cylinder whereas this is not true. They are selling the Cylinder in Black at higher rates.They are distributing the cylinder in the colony's every day in bulk.

The staffs of Kasna Indane Gas Services are misbehaving with the customers.

Also when we request to weigh the cylinder they behave rudely and dont listen to us.


kindly solve the problem. We are borrowing cylinder from others to cook food.

Kasna Indane Gas, NOIDA — Non delivery of refills

Our consumer No for Indane gas is 7747. For the past three months our dealer has not been delivering the gas despite repeated reminders and asking for money - to the tune of INR 600 to supply gas- citing shortage.

This is blatant corruption on the part of the gas agencyu and we are forced to buy the cylinder in black from elsewhere since the gas agency is not supplying gas despite reminders.

Please look into the matter and resolve the same quickly else we will be forced to downgrade ourselves to Stove to cook food.


kasna indane gas service, gr. noida — non supply of refill gas cylinder

we have booked one cylinder each on our customer nos.EO12413 and EO12414 on 18.11.09 with kasana indane gas service SHOP NO. AHS 16, Alpha-11, greater noida, U.P.. but despite repeated reminders on phone we have not been supplied the said gas cylinders. those are urgently and immediately required. moreover our connection have been shifted to greater noida causing innconvenience and irregularity in supply.kindly expedite the same and take corrective measures. regards harish joshi and m c joshi.

Indane-Kasna gas service — Non-delivery of Cylinder at time

My consumer number is 12249.I booked the cylinder on 30th October on Mobile number [protected] of Kasna Indane gas service Greater noida.
They promised me to deliver in 2 days(31st October or 1st November) but did not turn up.
On 7th November I followed up with them and they told me that they will be delivering it by evening 5.00 PM.I kept on waiting and called up 5-6 times for the same and even sent one sms,but it was not delivered.
On 8th November(Sunday)I called up and they told me that cylinder has been returned because no boday was at home-A white lie.I confronted with him saying that I was at home,they told me that they will be sending it right now.
I am really flustered.I have called up 12-15 times for the same.The phone remains busy and even they disconnect the calls abruptly.
Even logged a complaint on 20 days back but no response so far.

They delivered it after 15 days.
I am also facing same problem. Connection - 00863A

Kasna Gas Agency, Greater Noida — Late Delivery and Phone Booking Problem

No one answers phone, only either ringing or busy.

Booked by SMS on 11/02/2011 but not delivered yet.

My Gas Connection : 00863A
Contact : [protected]
I, Manoj Kumar Joshi (consumer no. K 2376) booked cylinder for refilling on 22 feb and it is very disappointing to quote that still we didnt get the filled cylinder. We are staying in a joint family and there are in total 9 members in our family. Yesterday we were empty handed and we were not able to cook our lunch because our gas was finished while we were starting to make lunch.
No body now a days is willing to help by giving their filled cylinder because of this kind of disgusting attitude of the Gas agency people. They are not at all bothered about the problems of their consumers are facing due to this late delivery of the cylinder.

We can only request for their timely services, rest they should think.
Please supply us our cylinders in today positively.

Manoj Kumar Joshi
Alpha-I, Greater Noida
Mov no. [protected]
This is Ganesh Prasad Gupta (consumer no. K 1145) booked cylinder for refilling on 20April11 and it is very disappointing to quote that still we didnt get the filled cylinder.

Please supply us LPG cylinders in today positively.

Ganrsh prasad gupta
Alpha-I, Greater Noida
Mob no. [protected]
i am vinod customer no. k-11032, agency phone number-[protected].
i have tried many times for booking .but every time customer call center was saying. we are unable to booked your give me imdiate reply.

This is jyotima singh (consumer no. k 11280) booked cylinder for refilling on 13 june 11 and it s very disappointing to quote that still we idnt get the filled cylinder.

please supply us LPG cylinder in tomorrow positively.

jyotima singh
AWHO, greater noida
Mob no.[protected]
My consumer no.11767, i booked the gas on 30.05.11 & 21.06.11 but still waiting for the same, i tried to call every time phone is not picking by anybody. its a terrible.

Binod Kumar Jha
I post a comment just a minute ago its mentioned that consumer no. 11767, but the correct consumer no. 26767, sorry for the same.

Binod Kumar Jha
i want to post a complant against kasna godam agent. my consumer no. is K09953, i booked the gas on 19th July through online and i went there on sunday(24/7/2011) to take the cylinder. he says, he has no cylinder after two days u can come but i saw there one van was loading that time for sector's people and some other people(2-3 people) were stand there they talking something about gas they have no booking no. after 20 minutes when they saw to me that i was watching them what they doing then your agent give us cylinder only i have booking no. while rest are take in black if you have cylinder why u not give proper service that time i feel not good. sir i want to say if you have any problem from the villagers plz cancel our connection why u not provide them good service. always your agent want to give cylinder in black but this is not fare to the villagers.plz take the necessary action and do the needful for all the customers.

thanking you
Dear Sir,
Our Gas No. is RFIO939, 3/F-8 NIT Faridabad. The gas supply in our NIT-3, F Block area is very poor,

Your Indane gas agency located in NIT-3/E-67 Named GARG GAS AGENCY staff is not good, we have visited many times in this gas agency for our booked gas cylender, but they always refuse us by saying " ABHI AA RAHA HAI", " 2 Baje tak aa jayega", "KAL AANA".

ye bahane aapke staff ke kab tak chalenge, Kya koi hai Apke staff mein jo is System ko sudhar sakta hai.

Apne apko customer ki jagah rakh kar dekho, Har ghar se 1 member gas book karvane ke baat chakar kat ta rehta hai.


Dinesh Mendiratta

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