[Resolved]  Kenstar — Ban kenstar in india

I agree that there is some serious problem with Kenstar after-sales service. I have a Kenstar micro-wave, bought in Kolkata. The thing broke down while being moved to Mumbai. Ever since I have been trying to contact the service people. The phone number would never connect. I thought that the number had changed so I decided to call up the number in Pune and get the Mumbai number. The Pune number too did not connect. I then tried Kolkata. Same. New Delhi, ditto. Chennai, ditto. Bangalore, ditto. Hyderabad, ditto. Bhubanesway, ditto. Have they shut shop?

I too have the same experience. After sales service can be explained as "Now its your HeadAche, we have earned the profit by fooling you".
I am having KenStar Fridge, and going through very bad experience in getting the problem resolved
Once if there is any problem in the product, you just keep calling they will not turn up.

there is no after sale service for Kenstar appliances. this fact is not mentioned at the time of selling the prproducts. There is website as yet of this brand which is very unusual and thus no system for making complaints to the company.

I too had purchased a Kenstar fully automatic top-loading washing machine. The machine had stopped working because some rats found their way in and bit the wire connections. Their service centre is run in collaboration with Elctrolux. Their technician only came after many phone calls after two or three months. He said the machine would have to be taken to their workshop. I carried the machine to their workshop but no action to repair the machine was taken even after two months. Finally, on making repeated phone calls they informed that the motor had burned out and the total cost of reparing the machine would be Rs.5, 500/-, which I must deposit with them. This I felt was too much. So I called a private technician and took away the machine which was lying in a dismantled condition. The private technician informed that there was nothing wrong with the motor and the machine after assembling was in a working condition but the Electrolux service centre had deliberately not handed over the cover switch so that the machine could not be started in the normal way. Now I am unable to use the machine because the service centre is not returning the original switch or supplying a replacement switch.

On the whole, the product was good, but the aftersales service was atrocious. No one should buy any Kenstar products unless they believe in use-and-throw.

Kenstar — WASHING MACHINE - VERY VERY POOR SERVICE

I have purchased Kenstar LF-2008 washing machine in coimbatore. Due to some unknown problems, the machine was not running for the past 10 Days. We have lodged a complaint no: COI[protected] they have not yet attend. Then once again we have lodged another complaint no: COI[protected]. still this date of 06.03.2009, they have not attended.

Regarding this matter we have informed to this to Regional Manager Mr.Vishweswaran through his mobile [protected]. He asked us to contact to Mr.Pradeep (Coimbatore kenstar Manager) to his mobile no: [protected]. He asked us to pass this matter to Executive (Coimbatore Kenstar) Mr.Sreedhar of his mobile no:[protected]. He says we will look this tommoroe.

Totally the kenstar company people play a many customers. Why we the people do not go to the Consumer Court, to band this machine and the Company?.

Kenstar Washing Machine Fully Auto — water leaking & heater not working

We could not find a service agent in kerala so far. our washing machine heater is not working and while washing soap-water get leaks from the tank.

the toll free no is not working sice last 06 months...the website is under repair since last 06 months...i donot know what to do...my oven is not working just after 20 days...please coney my complain.


regards.

akhilesh

very true. it is absolutely a complex process to reach out to kenstar.u can try the no 39404040.i'm also disgusted by their laid back attitude

I fully agree with the comments about KENSTAR. I bought a 1 1/2 ton Split AC from BamBINO 47/2C gariahat Road KOLKATA 700 019 on 19th April 2008. Since then i have nothing but problems. I am an NRI. I did not have any experience with the Indian products. Kenstar in USA is a very well known product. I always used them but no problem.

From day one there is problem with the compressor . Simply the A/C does not cool. The company mechanic came number of times but it seems can't fix the machine. Now the one year is going to be expired very soon. I do not know what to do. It is not fixed --the gas is leaking or it seems their mechanic can't solve or detect the leak in the compressor. They had taken the machine to their lab as well. Now I do not know what to do.

If anybody knows where I can write or complain (executives office) . I would appreciate.
regards
tilak biswas
[protected]

I reside in Jamshedpur. I have kenstar Microwave oven products in my home & i didnt know that kenstar donot provide after sales service in india. Since last two years I am struggleing for getting its spare PCB which is deffective declared by their service center i.e. Freeze Point Jamshedpur. Nobody has turned up nor any call received from their side.I have traced around two dozen contact nors just to get the service done but none of them have so far solved the problem. I have committed sin by purchasing kenstar products & for forgiveness, i kindly request indian authorities to BAN/BLACKLIST Kenstar on India soil.

I'm fully agree with the comments about KENSTAR . I bought two KENSTAR items Electric Iron and Microwave Oven from Big Bazar, Sahara Sopping Mall, Hazratganj, Lucknow last year. Now I have some problem in both the items.
I tried to contact the service center they adviced me to bring my Warrenty Card along with Bill.I have the warrenty card only not Bill for both.
But Service centre people at Vikas Deep Building, basement in Lucknow are not ready to do the repair or replacement under warrenty period.
i kindly request indian authorities to BAN/BLACKLIST Kenstar on India soil.

Yes I agree that Kenstar does not provide service after sales. They will respond to your call and but no action. The reason is they do not have spare parts to server our request. So all kenstar products are "USE AND THROW" type. So please take care. As you all know government will not take any action on curruption, cheating because they do the same.

My own experience shows that Kenstar = Kachra Products & Kachra service

I do agree with everybody..I am also having oven, food processor & washing m/c..got repaired my m/c in 1 month after purchasing...my oven is not working now...i used it for 1 month only...my mixer is also not working...i used that for 1 year...:(..

if anyone is having their service center number in delhi, please reply...

I purchaed a Microwave oven from EZone in Bangalore on 22/03/2009 for Rs.14, 000/-. No one came for the demo for 2 weeks depsite constatnt followup with eZone. Finally, after shouting my guts out, one technician came over who did not know the ABCD of microwaves. Next day the oven conks out and the transformer burns out. In 2 weeks, I have a machine from Kenstar which is sitting there non-functional and despite calling the service number and shouting and burning my blood, no one is able to listen to the plight. I need it to be replaced...can someone help...

i need the address of your registered office in India or Sales and Service (Washing Machine) office in Delhi (preferably West)
shishir singh
4, NIDAN
South Ganesh Nagar
opp; Mother Dairy Flats
Patparganj
Delhi-110 092

for a kenstar cooler
company provide me 0 services.
give me a direction...

Kenstar.. the worlds No 1 selling air coollers... MY FOOT .!!!

Boss, where is this company.. No trace of the firm on the net, no mail address in the broucher provided.
EIther they are very smart or consider us to be fool enough.
How to trace them ??

If anyone can get me the mail address or telepone number of their customer complain manager I will give Rs 1 lakh to him/her.

Superly pathetic product and service is &^*&#@%$

thank god i was planning to buy an AC.i m feeling saved now.thank u everybody outthere.

I agree that there is some serious problem with Kenstar after-sales service. I have a Kenstar micro-wave, bought in Indore.at 24/12/2008, but after two month the micrsystem of microwave was not wor king. i am going to services center of kenstar the solve the problem and after two days the same problem i face, four time the service center solve the problem and one time the change the megnotrom and charge 1600 hundrad rupee for this but till now the microsystem is not working and my microwave is still on service center.

On the whole, the product was good, but the aftersales service was atrocious. No one should buy any Kenstar products unless they believe in use-and-throw.

rachna goswami
h/2, narmada project colony
musakhedi
indore
[protected]
[protected]