[Resolved]  Koryo / Washing Machine — Complaint against Koryo Customer Care and Service Centre

Address:

Bangalore Rural, Karnataka

I purchased Koryo Washing machine from Bangalore Big Bazaar Lido on 22 Oct 2011.
Slip No. 873
Bill No. T9/31580
LP Code . [protected]

Since the time i purchased , it started showing defects.My washing machine automatically stops while running or does not start at all .
In 1 year i had to complain 10 to 15 times. But in spite of so many complains the Technician could not resolve the problem.

Every time i complained i had to follow up continuously with customer care and then the technician would take his own gala time and come to check the problem after 14 or 15 days .And every time he came he would say the same story that the PCB board has problem and has to be replaced .He says the PCB board will be replaced in 7 days but it gets replaced after 2 month .Even after PCB board is replaced the problem exist and again my complain cycle starts .The technician has taken my PCB board twice .Till date the problem exist .

I have complained again to the customer care with my complain number as 428743 .They told the technician would come in 48 hrs but it has been more than a week no one from service centre has responded. I call up the customer care daily to just get the answer "The technician will attend today" but till date the technician has not even called up .

Also last time i spoke to the customer care an executive who told his name as "Kapil" has been so rude that i really felt frustrated and decide to go to Consumer forum and will also take this up with Consumer court. Firstly Koryo sold a Defective machine for 10000 and then there customer care and service centre offers such a poor service.