Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Hi,

Subject: KSRTC: amount of INR 1289 .not refunded for un-booked ticket

I had booked tickets from Hyderabad to Bangalore on 3rd june'2011, through KSRTC online portal.
Due to some reasons, the ticket was not booked, but, the amount was deducted from the account.
I sent an e-mail to [protected]@ksrtc.org on 3rd June & received a reply on 6th June stating that the issue will be looked into & the amount refunded.
Its 10th June today & neither any amount has been refunded nor any email communication.

Please help or let me know if anything can be done on this.Also, please let me know who is the right person/authority office to be contacted for this.

Mansi Goel
[protected]

Namaskara, My daughter of age 11years and 11 months was charged full ticket for travelling from Belgaum to Madgaon on 27/05/2011 at 0815 hrs. The conductor (No.3864 as told by himself) of the Bus No.KA-22 F1565 instructed us that the full ticket charge is applicable immediate after completion of 11 years and I was forced to pay full ticket amount. The ticket No. 061300 is enclosed for reference and if necessary document pertaining to the age of my daughter will be submitted. This is for your information and necessary action please.

Im Madhuri T P resident of karnataka, i have booked online ticket throgh ksrtc site the ticket was not booked but the money got deducted from my icici account... I have reference number of booking the tickets that is OB3901612,OB3901708.

I had booked Ticket from Bangalore to madurai (Tamilnadu) via online payment of KSRTC. My money has been deducted twice from my account. they asked to send mail to '[protected]@ksrtc.org' but mail not delivering to it saying no such mail address exists. I need necessary steps and also i need my money.

On 20-MAY-11, I tried to book the seat of KSRTC Rajahamsa which is going from Bangalore to Dharmastala via Online payment. But finally they deducted the amount from my account and seat was booked to some other person. At least, they should have some common sense of refunding the amount when they were not capable of providing the seat. Till today i didn't get my amount back.
So i request the concerned officers should take necessary...

dear sir,

i have booked online ticket on 09/05/2011 via ksrtc awtar system from bangalore to harihar in 23.15 bus for 4 passengers. at first i could not fetched the ticket print out and it showed the possible failure of the making ticket. for no reason i have been charged Rs.1296/- thorough axis bank debit card.

then again i tried for the second time it repeated the same and Rs.1296/- debited from my sb account via axis bank, davangere branch.

afterwards, third time also i tried to make the ticket but again i have been charged Rs.1296/- through axis bank debit card.

now, i have paid 1296 x 3 times for not getting the ticket.
kindly solve my problem so that we customer's trust this ksrtc online ticket making portal ?

hope the request will evoke your earliest action against this.

thanking you,
sincerely yours,

sreenath av
[protected]

SIR,,
I had a bad bad experience in ksrtc pathanamthitta,. i heard about a bus service from pathanamyhitta to GHAVY..this is a tourist place . bus service is at 6 am...there is no any other bus service to gavy....on16.5.2011. i went to the dippo with my 2 wealer at 5. 55 am...that time one of the duty officer haras me& spoke unwanted languages..i think he is the time controller..

All KSRTC buses starting from Trichy to Bangalore are Booked by agents before a month for week ends.
So they are demanding 550 rs for the ticket with actual cost of 350.They are carrying almost all the tickets so the passenger has no other option but to buy for the rate they are telling.The Karnataka state transpot corporation and also the government of Tamilnadu has to look into the issue very seriously and take necessary steps

I have cancelled a ticked which i have booked online using http://ksrtc.in/AWATAROnline/
which is nothing but the online booking website for Karnataka Road Transport Corporation.

The ticket is cancelled on 3rd of May 2011 (ticket was from Kumli to Bagalore on 8th May), and as per the website the money will be credited back to the account in 7 days. But now it is exactly 2 weeks and there is no refund at all.

I have called on the number they have provied but they are neither responding nor giving proper answer, also i have sent several mails on the same and there is no reply at all.

Please do the needful on this.

respected sir.
my name is Ravi i have been to Delhi for one month and return back on 8/5/11 of this month and went to keep my bags in the clock room and i notice that in display Bord the amount for one bag 12 hours 2rs and for 30kgs 5rs so i planed to keep my bag and all of sudden he wrote a bill of 110 for my 2 bags and 1 troly when i questined him he started fiting with me in valger words and even he was drunkedfully and i went to the upper people to complaint they called some one who work there and scold him and sent him back but still when i went back the owner sed that since from 8 years i am running this no one have the guds to change are ask the rates then what u can do and throwed my bags outside i felt very bad why the upper position people are the conson officers sitting blind are even they are geting the share from him pleas take action on this mater and also the people who work there are very polite but they are under his presure so pleas dont harm them and i dont want my name comes out
Thanks for your consorn

Dear Sir,
I had booked ticket from Mumbai to Bangalore on 9th May 2011 from Vashi, Navi Mumbai (1.30 pm) for ladies seat they confirmed that seat is for ladies only, but after coming the bus person was sitting (Man) I called to agent and KSRTC office two times but no one respond on that, I was very uncomfortable during the journey.

For taking ladies ticket I had paid more money to agent and he assured for ladies seat, that thins is very bad for customers, I always trust on transports and their services but after this visit I will never trust on it.

Very bad experience

Regards,

Customer

Hi

The conductors of local buses are very rude. i travel daily by bus no 116 and 119. I will try to keep the change whenever possible. But each time how can anyone expect from anybody to keep the exact change. For 4rs ticket, if 10 rs given, some conductors will start scolding vary badly in Kannada.Some people don't even understand that they r getting scolded.Some bus conductors even having the change, don't give, instead they write the change amount on backside of the ticket. When asked, they will not give the complete change written and they will again say no change. Its worse with some conductors, they will write the change amount on backside of ticket, when the stop comes they will go and stand in the back of the bus or in middle of crowd so that change cannot be asked. Some bus conductors do not wear the badges to note the names and complain and behave in indecent way with girls. Please take proper action.

Dear sir,

I have booked one ticket through KSRTC Online booking portal, but the transaction got failed two times and my money got deducted from credit card of Rs.390.actually failed twice 390+390=780 from Coimbatore to bangalore I had given complaint to ksrtc online refund department. But when ever i call to them they are not answering the call, Almost 30 days completed my amount not yet refunded. Please help me to get refund amount to my account.

here am attached my failed ticket details.

Thanks & Regards,

Hakkeem T
Mob : [protected]

Location: Bangalore, Bangalore, Karnataka, India
Hakkeem on May 2, 2011

Did not get the refund for failed transacation from KSRTC
I have done online booking through KSRTC to book my tickets from coimbatore to Bangalore on 02-APR-2011. After the payment transaction got failed. Amount Rs.390+390=780 got deducted from my account. I sent mail to the concern team ([protected]@ksrtc.org) immediately with all my details ( also attached in the attachments). Got reply from them saying that amount will be credited by end of the month. But still the amount not credited to my account.
I sent lot of reminders, but no body is responding now.
Please help me how to get my amount? To whom i need to escalate this issue?

Regards
Hakkeem
catch.[protected]@gmail.com

Hello,

I travel regularly, in the BMTC and KSRTC buses, everyday. But i have seen it many a times, that the conductors and the driver/conductors are missuing the tickets. They just collect the used tickets from the passenger who is get down and then those tickets are re-issued to the passengers who are boarding the bus in the next stop, which is a serious crime which has to be taken under observation.

People pay for the travel and still the money is not reaching the govt itself , been used by the drivers and conductors of the bus. This is a crime which has to be stopped ASAP, before it exceeds its limit of tolerance.


For Reference the bus i took on Moday i.e 25/4/2011, from NGF to Tin Factory , same thing happened to me. For reference the KSRTC bus Number: KA-01,FA 1583, Ticket issued after lot of arguments- Ticket Number:D[protected]which was again a used ticket issued by the conductor).

Although this sounds odd, but its true!! I had a visit to Tirumala from Bangalore recently and had booked my tickets to Tirupati from Bangalore through KSRTC online but i didn't book my return tickets to Bangalore since i was aware that there are so many buses running to and from Tirupati to Bangalore and seats would be available enough and moreover due to the rush in temple i was not able to predict the time to book the return tickets. After visiting the temple i reached Tirupati bus station to board bangalore bus. There were many Airavat volvo bus, sarige express and Mercedes Benz Buses. There werent many people at the bus depot to board the bus, hence i asked driver of an airavat stopped there for two tickets. He replied the bus is full so i went behind for a bus waiting to park in the station for 6.00PM departure which was empty. To my surprise even though the bus was empty the driver said its full, we can board only if we reserved the seats. Soon there were chaos as people were bulding up to board the bus but no seats. Later i discovered the KSRTC bus driver and the conductor had a tie up with few brokers running black tickets. Bus conductor was missing in the bus and only driver was seated for almost twenty minutes after the bus parked for boarding, i came to know the conductor went for talks with the broker on the vacant seats. Normal tickets rates are 390rs which are now being sold through these brokers for 600rs. Broker had collected all vacent seats from the conductor, and inside the bus broker was selling the ticket who agreed to pay him 600rs which was an adjustment before the bus came to board. I was shocked to see the same driver and conductor who told me no seats are available are now going side by side with these brokers alloting seats to people who agreed to pay more money. Since i was travelling with my wife i couldnt take the risk of staying more time waiting for the bus since i knew this would be case for all the buses, i had to fall a prey for these brokers. Finally i ended up paying Rs 470 (Rs 210per ticket and Rs.50 extra was demanded by the broker for seats alloted in front!!) which i feel is a bribe to KSRTC. As the bus moved out of the parking ramp in the bus station, it stopped for around 5-8minutes, i knew the conductor went to meet the broker to settle the charges. This bus was to Mangalore via Bangalore.
I also noticed the same process of tickets selling was happening for Sarige Express buses also and one senior officer from KSRTC replied to me all reservations are close due to excess booking!!
I couldnt believe how these bus drivers and conductors are making money through these brokers and citizens like us fall as a prey for these wonderful KSRTC team!!!!!!!!

Good Job and may god keep you wealthy always.

Note :- Regarding this I have send mail to concerned authorities as well Joint Commissioner for Transport (Administration), B'lore but still no reply

Dear Sir,
I have booked the Ticket from HYDERABAD to HOSPET and HOSPET to HYDERABAD on
[protected]. The same were canceled on[protected].
The details of Tickets are as follows

PNR No Dt of Jour. From To Dt ofBook Dt of Can

J[protected]/03/2011- HYDERABAD to HOSPET - 07/03/[protected]
H[protected]/03/2011- HOSPET to HYDERABAD - 07/03/[protected]

The booking payment is done thru OnlineSBI and my KSRTC Username is vijay._mantri
In the Booking History status is shown as "Cancelled" as well as refund amount is shown.

But till today I have received the money for only one ticket as Rs. 360. in my SBI account.
Even after more than one month of Cancellation I have not recd any money (Rs. 507.00) for one more ticket (PNR H[protected]
This is worst Customer Service I have seen in my life where Authorities are not ready to give simple response to the Customer.
So I kindly request you to look in the matter & refund the amount urgently.

Once I recd the response from like

"Respected Sir/Madam,
We have received your mail and the same will be verified and
necessary action will be taken to refund the amount. You are
requested to check up with the bank/statement of account for the
refund amount. In case amount is not received in in 7 working
days CALL: 080 – 22220386."

I have number of time on this phone but no one lifting phone.

Hoping +ve response from ur side,
Thanks & regards.

Sir,
The number of stops entertained in karnataka sarige bus from Bangalore to Mangalore are too many and beyond justification. This makes the regular commuters to spend a long time on treacherous route like shiradi ghat. When the fare collected from the commuters are of express rate, I dont thick it is fair from the corporation side to entertain frequent stops. The number of stops provided between Hassan and Mangalore are really horrible and it needs to be reduced as frequent buses ply between Hassan and Sakaleshpur. Further, the delay in reaching the last stop- Mangalore also deprive the commuters to catch the connecting services from Mangalore to various destinies. Therefore it would be of great help for the commuters if the travel period is reduced by minimising the stops to one or two.
Thank you
Viswas

Hi,

I had booked two KSRTC Semi Deluxe tickets for the journey from Pune to Belgaum and Pune to Hubli dated 18/03/2011. The bus is of Hubli Depot(Shirdi-Hubli), which comes from Shirdi - Pune - Belgaum - Hubli. The departure time of the bus was at 22:30 from Swargate, Pune. But on that day I waited till 00:30 of 19/03/2011 almost two and half hour and the bus didnt report still. This is the 3rd time I am facing this problem. Sometimes I never find this bus visiting Swargate and again it was the same case this time. I waited for 2 and half hours and I didnt find this bus visiting Swargate bus stand, and we finally boarded some other KSRTC ordinary bus. It was realy pathetic service.

And I had no clue where to approach for registering a complaint and finally ended up regitering here.If that bus is not regularly visiting Swargate bus stand, then why KSRTC enabled online booking for that bus. This I feel a kind of cheating the passengers.

I request you to take a strict action against this kind of service by KSRTC and also request to refund the amount for the two tickets I booked.

Details of Tickets:

KSRTC Login ID: prasad_gkk
Date Of Journey: 18/03/2011
Trip Code : 1730SRDHBL
PNR No: T[protected]Pune - Belgaum)
PNR No: T[protected]Pune - Hubli)

Hi,

I am a frequent traveller beteween Ernakulam and Mysore and your serices are indeed to be applauded.
But i have a complaint regarding one of your airavat plying beteween Ernakulam and Mysore.
It has come to my observation that Airavat which i travelled on 14/03/2011
PNR no: J22244674
From:Ernakulam
To: Mysore
The A/C system is faulty and is not working at all.

I had travelled in the same bus on 15/02/2011
PNR No: J21857278
From: Ernakulam
To:Mysore.
That day also bus had A/C problems and had a break down.

The same bus had a break down couple of months before also
Date: 04/04/2010
PNR No: J16955961
From: Ernakulam
To: Mysore

Incidently The Conductor and Driver was same all the three times. Only in the last time driver was different.

The condition of your bus is very bad and repeatedly having problems. What i donot understand is, Why even after maintenance the issue is reoccuring?

There is fault somewhere in the system and i plead with you to solve it asap.

Apart from these three cases where the conductor was same for all the cases, I have had a good experience with your airavat services. I urge you to do something about the bus, I am complaining about

Thaking you,
Suraj