Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

respected authority,
i am a college student , i used to travel daily from ramankary to cherthala(at around 6.45am-7am) in alappuzha district by a fast passenger ( from pathanamthitta to thrissur ) which is the only direct bus which i can get in order to reach my college on time. even though ramankary is a permitted stop for LS/FP/SF they used to go without taking the passengers from the stop. On 18/6/12 as regular i was waiting for the bus and as usual they didn't stopped the bus and i reached alappuzha bus stand by a private vehicle, i thought of going by FP from there , when i reached the stand the same bus was there and i entered inside the bus, when i entered the conductor was starring at me and telling to the person sitting near to him that it was better not to allow me to enter the bus and he saw me standing at ramankary and intentionally not stopped the bus and in between the journey he used to commented me rediculously. it is not fare and is against the mission and quality policy of KSRTC . after receiving this letter i hope you will take necessary action at the earliest.
thanking you

This below is the transcript of my interaction with KSRTC. I don't know when i may get my due refund.

RE: refund ref no: OB6208071‏
To see messages related to this one, group messages by conversation.

[protected]
Reply ▼
Benith Israel M
To [protected]@ksrtc.org

You did not even bother to read my mail. I've sat and wasted 8 working days for it. Give me my refund tomorrrow. I want it deposited to my account immediately.
Date: Fri, 25 May 2012 12:29:08 +0530
Subject: Re: refund ref no: OB6208071
From: [protected]@ksrtc.org
To: [protected]@hotmail.com

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC





On Thu, May 24, 2012 at 3:46 PM, Benith Israel M <[protected]@hotmail.com> wrote:
Hi,

I'm registered with kSRTC online booking with name benithm and email: [protected]@hotmail.com .

I made a booking on 19, may 2012 at around 12 am for a ticket from banglore to madurai and back amounting to Rs 824 /-. the booking failed but my visa debit card has been charged for the same. the transaction reference no is OB6208071.

I had sent a mail immediately after the failed booking but u have not responded yet. Your customer care line is also dead.

Please refund the sum of Rs 824 /- immediately to my account no:[protected] of axis bank, peenya branch, banglore with account holder name BENITH ISRAEL M.

I[censored] fail to do so within 3 working days, I'll have to press for punitive charges.

regards

Benith Israel M

We did a return journey Bangalore - Ooty - Bangalore by KSRTC Volvo Airavat.

This is supposedly a premium bus service but needless to say, we had a terrible journey.

The seats are in bad condition. The head rests cloth is not changed as well. The rugs that are given smell and evidently prove that they have not been washed. This was obvious before we boarded our bus from Ooty to Bangalore - the previous set of passengers had just got off from the bus at Ooty after which we were asked to get in -- and we were expected to use the same blankets!!

Lastly, the driver refused to stop when one lady wanted to go the the toilet badly - and this was when the bus still had 4 hours to reach its destination.

Pathetic. How will we as a country improve and ease travel for our people and more so provide a better impression for foreign tourists???

Dear Sir/Madam


On 20.03.2012 , I had made online reservation to Chennai with KSRTC Bus . But the transaction was failed and amount of Rs. 615 was deducted from my account. The Ref No for the transaction is OB5734257 .
After this several mail correspondence , reminder mails were done requesting to refund the amount. But till date this has not happened.

The mail correspondence details are as follows:

Sent on 30.05.2012

Still awaiting my MONEY


Regards


Amre

[protected]




--- On Sat, 19/5/12, onlinerefund ksrtc <[protected]@ksrtc.org> wrote:


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Subject: Re: Fw: Re: Fw: Re: OB5734257
To: "amre m" <[protected]@yahoo.com>
Date: Saturday, 19 May, 2012, 11:23 AM

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC


On Fri, May 18, 2012 at 4:09 PM, amre m <[protected]@yahoo.com> wrote:



Will anybody please reply to my mail and let me know the status.
If I wouldn't receive any reply by today EOD, I will go to consumer court.

Itz already 2 months

Regards


Amre

[protected]




--- On Fri, 27/4/12, amre m <[protected]@yahoo.com> wrote:


From: amre m <[protected]@yahoo.com>
Subject: Fw: Re: Fw: Re: OB5734257
To: amare.[protected]@shapoorji.com
Date: Friday, 27 April, 2012, 2:35 PM



Regards


Amre

[protected]




--- On Mon, 23/4/12, amre m <[protected]@yahoo.com> wrote:


From: amre m <[protected]@yahoo.com>
Subject: Re: Fw: Re: OB5734257
To: "onlinerefund ksrtc" <[protected]@ksrtc.org>
Date: Monday, 23 April, 2012, 5:40 PM

Sir/Madam

Awaiting my refund. Kindly respond.


Regards


Amre

[protected]




--- On Mon, 16/4/12, amre m <[protected]@yahoo.com> wrote:


From: amre m <[protected]@yahoo.com>
Subject: Fw: Re: OB5734257
To: "onlinerefund ksrtc" <[protected]@ksrtc.org>
Date: Monday, 16 April, 2012, 2:58 PM


Will somebody please respond.

Regards


Amre

[protected]




--- On Sat, 7/4/12, amre m <[protected]@yahoo.com> wrote:


From: amre m <[protected]@yahoo.com>
Subject: Re: OB5734257
To: "onlinerefund ksrtc" <[protected]@ksrtc.org>
Date: Saturday, 7 April, 2012, 11:21 AM


Dear Sir/Madam

Kindly confirm on the status of subject mentioned OB no.
It is more than 15 days, the amount is not yet credited into my account.

Regards


Amre

[protected]




--- On Sat, 24/3/12, onlinerefund ksrtc <[protected]@ksrtc.org> wrote:


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Subject: Re: OB5734257
To: "amre m" <[protected]@yahoo.com>
Date: Saturday, 24 March, 2012, 10:45 AM

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC




On Tue, Mar 20, 2012 at 10:56 AM, amre m <[protected]@yahoo.com> wrote:


Dear Sir/Madam

Wrt to the subject mentioned OB no , request you to refund the amount of Rs.615 debited to my account for the failed transaction .


Regards


Amre

[protected]

I am trevalled KSRTC Non A/C Bus charged Rs.14 some days in same stop and same bus.But today(17/5/2012) a conductor fare Rs.16,I also asked about the high charge,but he did not say anything.
Pls Stop these type of injustice

Complainted KSRTC Bus No KL-15 9123
Bus fromMay be Ernakulam orThrippoonithura to Perumbavoor
I travelled from Aluva-Perumbavoor

Yours Sincerely
Midhun.Sasi
Manjaly House
Aimury.p.o
Aimury

Hi,

We had a booking of KSRTC Airavat volvo from Kalpetta to Bangalore. This bus starts at Kozikode. It is written on their online booking site that bus will reach Kalpetta at 12 afternoon and the journey time is 5.30 hrs. We had booked the air tickets from Bangalore for the 9.40 PM flight taking the delay etc into consideration. Referring to the site we assumed that atleast by 8.45 PM we should reach airport.
However bus was late by 1.30 hrs. It reached kalpetta at 1.30 PM and to our horror driver told us that it would reach Bangalore by 8.30 PM. So we will be late by 3 hrs.
If from Kalpetta to Bagalore it takes minimum 7 hrs then why the site mentions it will reach in 5.30 hrs.
We got down at Kengeri at 7.50 PM and though the e cabs driver tried his best we reached airport by 9.05 PM and missed the flight as we should reach airport 45 min earlier.
We had to re-bok tickets which gave a big blow of Rs14000 to our pockets. Thanks to KSRTC.

Drivers were driving very slowly. They had all the have all the time in the world to spot elephants and enjoy on the Bandipur road. That was even more frustrating for us since for us every second was important.

I want KSRTC people to look into this. Please consider that people have plans dependent on your service. Delay sometimes can be understood. However I cant find a single reason of mentioning wrong journey time on the official booking site .

We would definitely think 10 times before traveling through KSRTC next time

I have cancelled my ticket for Bangalore - Pune. PNR No is J29544299. Total amount of the ticket is Rs. 1333. Date of journey is 26/04/2012. But till now I haven't received the refund amount (after deduction of cancellation charges) back in my SBI aacount. I've contacted on KSRTC email ID's [protected]@ksrtc.org and [protected]@ksrtc.org. I've received email saying that - 'contact account section on following email ID's 22221321/22221325, Ext: 280-for SBI and 283-for other banks'. I called up on the given phone numbers (on working days), nobody is answering the call.

Please help me in this matter.

Respected sirmadam
My self TharunaSree, travelling from Jyoti Nivas College to kormangala depot in KSRTC Bus on 2nd May 2012 @ 3.15 to 3.45 in the evening. Bus number was KA 01, FA- 1617 which is a ksrtc pushpak bus, the bus number is 171. The conductor of the Bus was very rudly behaving. When i entered the bus i should my pass to the conductor he said my pass was lapsed as i don no to read and write kannada it was my mistake and i mmediately paid him rs 5; and when asked for the ticket he grew wild and demanded Rs.7 and gave me the ticket the ticket number is J93 809186 but refused to return my pass. when asked for a reason he was not ready to tell and started passing offensive comments wen i said my photo is in the pass.

When i asked the name of Conducter, he was not ready to tell. I also observed that he was not wearing his batch through which we can identify his name and the depot to which the bus belongs. However i asked him this bus is from which depot, he said it from Kormangala Depot. Why the conducter is not wearing his batch and when he himself cant fulfill his rules and disciplines and being a educated why should we have to listen to them and face the situation which insults us.i request the ksrtc department to provide these drivers and conductors a training and to teach them a basic manner and discipline in which they have to speak to the public.

Can the KSRTC solve my query and give the conductor a warning.I am very sure that the KSRTC department doesnt take any action against them ; and i can pass this comments as the driver and the conductor only insisted me to file a complaint and also passed a comment that i can do nothing even if i file a complaint as you dont take any action against them.As in this case there is no matter of money, its matter of my insult. If the ksrtc solv my query they can contact me on my following mail id:-
[protected]@gmail.com
i hope the KSRTC dept takes the action as soon as possible and try supporting the problem of the public

Very Very rude and horribly abusive conductor and driver of bus KA 34 01 8471 from Mantralala to Bangalore on 15/04/2012, Airawat Bus PNR:J29391865, TRIP CODE: 2120MNTBNG

The conductor speaks Third grade languages and swears in front of ladies and is not at all apologetic for even one bit for his behavior. He even provoked me to go an file a complaint, as in his own words " yaaru shhta kitkolalla ".
This is a heinous act against customers and that too just because we were searching for our slippers which had slipped and reached under someone else's seat while getting down from bus in KG bus stand and it delayed no one ( as we were last to get down ) and caused no harm ( no traffic jam , in contrary to what the conductor said ) as it was 0445 in the morning .
Instead of helping customers which is expected at the least, he started abusing in third grade language.
I am ready to give any more information regarding this and to follow this up.
This was the most horrific experience I and my Family had with KSRTS so far, which had more or less made us loose faith in the system itself.
If no action is taken on that manner less conductor and driver, its a shame on the mighty KSRTC system.
This is with utmost regret I am writing this complaint. The conductor did not even care for the ladies present. He even abused them.
This is totally intolerable, and that conductor has to be taught a lesson and some manners.
Please just see that he cannot get away after doing such things. Its a humble request

On any given day Hundreds of Karnataka State Road Transport Corporation Buses Enter and Exit, Swar Gate shared ST Bus stand. Even though we had reserved my ticket I missed the bus because there was no Co-ordinator or KSRTC Counter in Swar Gate ST Bus stand in Pune to guide me to my respective bus. There is no body to guide which Bus goes where. In fact KSRTC bus driver & conductors are misleading while boarding the exact bus. Need a Co-ordinator & Enquiry counter at this Bus stand. Further we also doubt whether the NEKRTC & NWKRTC bus reports to the Depot manager because we could not find any Depot manager. We request you to depute a group of resposible & sincere Co-ordinators & an Enquiry counter at Swar Gate ST Bus stand.

On 05 March 2012, I tried to book three tickets from chennai to bangalore through the online portal of KSRTC. The transaction got cancelled but money was deducted from my account. I followed the procedures for online refund as mentioned in KSRtc website. But I am yet to hear anything from their end.

Below mentioned is the details of booking :


OB Reference Number: OB5620408

Date of Transaction:[protected]

User ID : dilzmail

i have booked 4 tickets from bangalore to bagamandala through online booking from official ksrtc website on 01/04/2012. but the ticket was not confirmed and a message saying system error was displayed and the amount of Rs. 1436 was deducted from sbi ac.
details of the transactions are
reference OB5817836
from user name bhm_yatra
kindly refund the amount as soon as possible. for any further enquiries contact shivaprasad [protected]

Dear Sir, I was book a ticket from KGF to Chennai,On.18.03.12 by 10.30PM bus, when I was alloted seat No.25 Window seat, but when I was seen in the bus the seat No.25 is not a window seat, 24 is window seat.
when I ask the conductor he says that when you are booked is another bus, this is diffrent bus.
how it possible.
I request you to please check the bus, what we are booking in the online, the same to be alloted.
regards.

A.Anandaraj.

Subject : KSRTC - Volvo Bus (AIRAVAT) Conductor Cheated KSRTC Transport.

Travel Details: On 11/03/2012, AIRAVAT Volvo Bus from Bangalore to Tirupathi, which reached K.R Puram around 6.00 AM.

On the above mentioned date and time, we got into AIRAVAT Bus and asked two tickets to CHITTOOR. (I clearly mentioned TWO Tickets to Chittoor) but purposefully the Conductor made one ticket to Tirupathi (Ticket No. 072163, 11/03/12, Rs 390/-) and another ticket to Chittor (Ticket No. 072164, 11/03/12, 06:05:14, Rs 290/-) and he said that by mistake he printed Tirupathi ticket and to keep with me, he collected Rs 580/- for two tickets to Chittoor.
When arriving Chittoor, he asked the ticket back saying that he has given upto Tirupathi and when I ask to re-issue the ticket to Chittoor for Rs 290/-, he didn't give me and behaving roughly.

I am suspecting that he cancelled Rs 390/- Ticket and and taken Rs 290/- to his pocket.
I request KSRTC Transport to cross verify that the Conductor has cancelled only for 100/- or the whole amount. If he has cancelled the ticket and taken Rs 290/- means he cheated KSRTC Govt, even getting salary and working for it. So please take appropriate action.

Thanks & Regards,
Bus Passenger, Travelled on 11/03/12.
(Narendra, Mobile : [protected])

Sir,
Sub: Harassment towards KSRTC Bus passengers

This is to bring your kind attention towards the inhuman treatment by KSRTC staff, especially Bus Conductors, to the commuters.
I am a regular commuter in Alumchuvadu – Kakkanad route. Today I travelled in KSRTC Ordinary Bus (Regn. No: KL 15 – 8446, Time 8:45 AM). The ticket charge is 5 Rupees. As I didn’t have change I gave 10 Rupees. The Conductor refused to give the balance, saying I board the same bus next day to compensate for that. But he refused to write it down on my ticket. On the destination, I requested to halt for some time to get the change. But he tried to signal the Bus. When I asked him to stop, the argument went so bad that it is below my dignity to quote the words that he used! Finally I have to give him change after borrowing from local shop, then only he gave the balance. That guy had the necessary change; but won’t usually give – insulting the passengers.
We are common people. We have to depend on KSRTC Buses for our daily travel needs. But if the staff behaves in this way, how can commoners travel? This being a democracy why people like us are helpless in the hands of such people? I humbly request you to take stern action against such people so that the morale of common passengers is not affected. Along with attaching the scanned copy of my Ticket.

Thanks and Regards,

Uvais M.Ali
[protected]@gmail.com

Rude & Hopeless conductors in Bus no. 119(Volve), & in village buses in ladies seat all the gents will be their


The conductors of local buses are very rude & Hopeless talks, they behaves very irrespectively bus no 119 (Volve). I will try to keep the change whenever possible. But each time how can anyone expect from anybody to keep the exact change. For Rs.16/- ticket, if we 20 rs given, some conductors will start scolding very badly in Kannada, they speak in singular for ladies..Some bus conductors even having the change, don't give, instead they write the change amount on backside of the ticket. When asked, they will not give the complete change written and they will again say no change. They will tell to get down from the bus. Its worse with some conductors, they will write the change amount on backside of ticket, when the stop comes they will go and stand in the back of the bus or in middle of crowd so that change cannot be asked. Some bus conductors do not wear the badges to note the names and complain and behave in indecent way with girls.
In village side buses (Gadige) all the ladies seats will be occupied by Gents. If ladies ask them to live the seat, its ladies seat means they will tell rules does not applies in village bus, Even though back seats will be empty. Why Gents want to sit in front seats . Even conductors will also support them. If one or Two seats is ok, But all the front seat will be occupied by only gents. moreover ladies cannot stand in between the crowd. please take necessary action. Hopefully will be solved very soon.
Please take proper action.

There are also bed bugs in KSRTC buses...please ensure corrective measures....

The conductors in KSRTC daily route buses cheat a lot . They give tickets of one passenger to another passenger and pocket the money.Some passengers dont even realise what they are doing and think they've issued a new ticket.But this is not the case.These conductors happily pocket the money.It's happened umpteen number of times in my case but I make sure they give me new tickets.
Today my friend and I were travelling in the ac volvo bus from Sankranti circle to Infosys.The ticket charge is 10Rs /-.The conductor of the bus gave me somebody else's ticket from MBS to Infosys (20 Rs/-charge) and when I asked him about he says very sincerely that it's the same.But we got new tickets issued by him.

Bus no:KA 09 4485 (volvo bus)

Conductor name: Not known

Bus reached sankranti - 10:05am ,14/2/2012


Please take strict action against such conductors.

Dear ToWhomSoEver,

I had to travel from bellary to bangalore, so i booked three seats in Rajahamsa bus. The reason for this complaint is that BUS is not up to the standards
of the Word RajaHamsa ( Kings Chariot). The bus was filled with rotten smell of an animal and the seats where not up to the standards. We had a misery of whole 7 hrs of journey from bellary to bangalore. As an responsible citizen we request that we need the service of whats being promised to BUS fare. Please consider this.

Thanks
Indian

Dear Sir,


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Sl.No. Trip Details KSRTC OB No. Journey Date Booked On
1 BANGALORE to COIMBATORE OB5426359 10/02/2012 05/02/2012




I have booked four ticket through KSRTC Online booking Rajahamsa cell, but the transaction got failed one times and my money got deducted from Debit card of Rs.1243.. I had given complaint to ksrtc online refund department. Online transaction reference number is OB5426359 Date of booking is 05/02/2012. But whenever i call to them they are telling it will refund in another three days. Almost 7 days completed my amount not yet refunded. My ksrtc login id is raspysankar2810. Please help me to get refund amount to my account.

Thanks & Regards,

D.sankar.
Mob : [protected]