Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear Sir, I was book a ticket from KGF to Chennai,On.18.03.12 by 10.30PM bus, when I was alloted seat No.25 Window seat, but when I was seen in the bus the seat No.25 is not a window seat, 24 is window seat.
when I ask the conductor he says that when you are booked is another bus, this is diffrent bus.
how it possible.
I request you to please check the bus, what we are booking in the online, the same to be alloted.
regards.

A.Anandaraj.

Subject : KSRTC - Volvo Bus (AIRAVAT) Conductor Cheated KSRTC Transport.

Travel Details: On 11/03/2012, AIRAVAT Volvo Bus from Bangalore to Tirupathi, which reached K.R Puram around 6.00 AM.

On the above mentioned date and time, we got into AIRAVAT Bus and asked two tickets to CHITTOOR. (I clearly mentioned TWO Tickets to Chittoor) but purposefully the Conductor made one ticket to Tirupathi (Ticket No. 072163, 11/03/12, Rs 390/-) and another ticket to Chittor (Ticket No. 072164, 11/03/12, 06:05:14, Rs 290/-) and he said that by mistake he printed Tirupathi ticket and to keep with me, he collected Rs 580/- for two tickets to Chittoor.
When arriving Chittoor, he asked the ticket back saying that he has given upto Tirupathi and when I ask to re-issue the ticket to Chittoor for Rs 290/-, he didn't give me and behaving roughly.

I am suspecting that he cancelled Rs 390/- Ticket and and taken Rs 290/- to his pocket.
I request KSRTC Transport to cross verify that the Conductor has cancelled only for 100/- or the whole amount. If he has cancelled the ticket and taken Rs 290/- means he cheated KSRTC Govt, even getting salary and working for it. So please take appropriate action.

Thanks & Regards,
Bus Passenger, Travelled on 11/03/12.
(Narendra, Mobile : [protected])

Sir,
Sub: Harassment towards KSRTC Bus passengers

This is to bring your kind attention towards the inhuman treatment by KSRTC staff, especially Bus Conductors, to the commuters.
I am a regular commuter in Alumchuvadu – Kakkanad route. Today I travelled in KSRTC Ordinary Bus (Regn. No: KL 15 – 8446, Time 8:45 AM). The ticket charge is 5 Rupees. As I didn’t have change I gave 10 Rupees. The Conductor refused to give the balance, saying I board the same bus next day to compensate for that. But he refused to write it down on my ticket. On the destination, I requested to halt for some time to get the change. But he tried to signal the Bus. When I asked him to stop, the argument went so bad that it is below my dignity to quote the words that he used! Finally I have to give him change after borrowing from local shop, then only he gave the balance. That guy had the necessary change; but won’t usually give – insulting the passengers.
We are common people. We have to depend on KSRTC Buses for our daily travel needs. But if the staff behaves in this way, how can commoners travel? This being a democracy why people like us are helpless in the hands of such people? I humbly request you to take stern action against such people so that the morale of common passengers is not affected. Along with attaching the scanned copy of my Ticket.

Thanks and Regards,

Uvais M.Ali
[protected]@gmail.com

Rude & Hopeless conductors in Bus no. 119(Volve), & in village buses in ladies seat all the gents will be their


The conductors of local buses are very rude & Hopeless talks, they behaves very irrespectively bus no 119 (Volve). I will try to keep the change whenever possible. But each time how can anyone expect from anybody to keep the exact change. For Rs.16/- ticket, if we 20 rs given, some conductors will start scolding very badly in Kannada, they speak in singular for ladies..Some bus conductors even having the change, don't give, instead they write the change amount on backside of the ticket. When asked, they will not give the complete change written and they will again say no change. They will tell to get down from the bus. Its worse with some conductors, they will write the change amount on backside of ticket, when the stop comes they will go and stand in the back of the bus or in middle of crowd so that change cannot be asked. Some bus conductors do not wear the badges to note the names and complain and behave in indecent way with girls.
In village side buses (Gadige) all the ladies seats will be occupied by Gents. If ladies ask them to live the seat, its ladies seat means they will tell rules does not applies in village bus, Even though back seats will be empty. Why Gents want to sit in front seats . Even conductors will also support them. If one or Two seats is ok, But all the front seat will be occupied by only gents. moreover ladies cannot stand in between the crowd. please take necessary action. Hopefully will be solved very soon.
Please take proper action.

There are also bed bugs in KSRTC buses...please ensure corrective measures....

The conductors in KSRTC daily route buses cheat a lot . They give tickets of one passenger to another passenger and pocket the money.Some passengers dont even realise what they are doing and think they've issued a new ticket.But this is not the case.These conductors happily pocket the money.It's happened umpteen number of times in my case but I make sure they give me new tickets.
Today my friend and I were travelling in the ac volvo bus from Sankranti circle to Infosys.The ticket charge is 10Rs /-.The conductor of the bus gave me somebody else's ticket from MBS to Infosys (20 Rs/-charge) and when I asked him about he says very sincerely that it's the same.But we got new tickets issued by him.

Bus no:KA 09 4485 (volvo bus)

Conductor name: Not known

Bus reached sankranti - 10:05am ,14/2/2012


Please take strict action against such conductors.

Dear ToWhomSoEver,

I had to travel from bellary to bangalore, so i booked three seats in Rajahamsa bus. The reason for this complaint is that BUS is not up to the standards
of the Word RajaHamsa ( Kings Chariot). The bus was filled with rotten smell of an animal and the seats where not up to the standards. We had a misery of whole 7 hrs of journey from bellary to bangalore. As an responsible citizen we request that we need the service of whats being promised to BUS fare. Please consider this.

Thanks
Indian

Dear Sir,


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Sl.No. Trip Details KSRTC OB No. Journey Date Booked On
1 BANGALORE to COIMBATORE OB5426359 10/02/2012 05/02/2012




I have booked four ticket through KSRTC Online booking Rajahamsa cell, but the transaction got failed one times and my money got deducted from Debit card of Rs.1243.. I had given complaint to ksrtc online refund department. Online transaction reference number is OB5426359 Date of booking is 05/02/2012. But whenever i call to them they are telling it will refund in another three days. Almost 7 days completed my amount not yet refunded. My ksrtc login id is raspysankar2810. Please help me to get refund amount to my account.

Thanks & Regards,

D.sankar.
Mob : [protected]

Sir,
I am a daily pass holder travelling from belgaum to dharwad. (Working). Sir suddernly the rates of the pass was hiked as per the toll fee which a single bus cross from the toll will be paid i.e. if dharwad than the hiked if Rs.220/- hubli Rs.350/- in actual pass rates. See if we calculate daily also it should not exceed Rs. 2/- per pass holder but such hike and second thing granting permission in promotional buses like non stop bus from belgaum to hubli and belgaum to dharawd as they are charging less than what the normal bus will charge i.e if for hubli normal bus rate is Rs.87/- but promotional bus is Rs.80/- and the promotional bus is allowing a ksrtc staff to travel free and the bus will be vacant only but not allowing the daily travelers so i request the concern minister and M.D. to look in the matter and do the needful.

from
traveler (passenger)

I have travelled with 2 adult and child on 05/02/2012 - Chennai to Bangalore Volvo Airawat

PNR J28085385
trip code 2215CHNBNG

As per web site the child ticket criteria says less than or equal to 6 years are allowed to travel freely . Also one more criteria of height i.e 117 cm.

But as per the conductor and the Officer at chennai airawat counter the applicable age is 5 years and above the ticket is available. They were arguing very badly and loudly as if i am a "cheater". The Officer in charge is referring tamil nadu age limit and made me "" and "illeterate". They are very storingly and firmly says above 5 years are chargeable.

I have agreed finally and paid Rs. 447 for half ticket but the conductor is not allotted seat. While issuing the ticket he was telling me to occupy seat no. 45 but when i went that seat one person occupied without carrying any ticket. On enquiry he had paid money to the conductor and got this seat. On subsequent quarrel the conductor asked to me occupy his seat in the cabin which i don't want but travelled with my own seat carrying my child.

Without allotting a seat how can he charge the ticket?
They not even know what is the child ticket criteria and gave me mental agony and torture?

I had booked tickets from sagar to bangalore in karnataka sarige express who's starting point is karwar, in the ticket the pickup point timings was given as 19.45hrs, but when enquired about the bus to the TC in the sagar bus stand, he told that the regular timing of the bus at sagar is 21.15hrs. when conacted to the ksrtc helpline, the lady did not repond properly, and I was asked to contact a different number. How can this happen? how can KSRTC put wrong timings in the internet, making the passengers to wait for more than one and half hour.

Please open the attached file >>>> single journey 2 tickets >>> waste of time and mental torture >>> y this govt servants r like this ???

Name : ADITH PHANI KUMAR, Mob : [protected]

PNR no : J27930196
Platform no : NVRGP
Pickup point : Navrang Park
Trip code : 2315BNGHRP
Total fare : 282
Date of journey : 25/01/2012
Departure time : 23:30 Hrs.

I have waited for this bus from 11:15PM to 12:30PM at Navrang, this bis came at 12:15AM but conductor has cheated me saying one more bus will come and he took some other 2 guys (passengers)..... by 1AM i went by ordinary bus again paying 216Rs. to Harihar.... Requesting you to please reimburse the amount paid to RAJAHAMSA EXECUTIVE 282Rs.
I want to lodge a complaint against conductor and driver of this bus...pls help on the same

the pitiable state of affairs in every bus station, be it the taluk or the district level needs immediate attention the honourable minister Mr Ashok who claims he is doing his best is simply not aware of the ground reality
like how the airports are managed by a separate authority called national airport authority of india the transport department has to segregate the functioning of running of buses and maintaining of bus stations into separate activities and start a separate entity called the karnaataka bus station corporation to look after the bus stations alone the ksrtc which runs and maintains the buses should pay user fees to this company for using the bus stations.the bus stations which are the gateways to those places should become international class bus stations adopting new technologies with emphasis on green clean concepts are u game for it Mr Ashok sir , can we atleast expect a reply from ur goodselves sir

Today I had a harrowing experience in the KSRTC Airawat Volvo (KA01F 8259)
Trip - Coimbatore to Bangalore, Departure at 10.04 PM from Coimbatore.

There were scores of passengers to alight at Hosa Road Junction, Kudlu Gate Junction & Bomanahalli, which falls between the Electronic city and Silk Board Junction.
Most of them with family and at early hours in the morning, the driver inspite of our pleading to stop at our bus stops refused and instead took the Electronic city flyover.
It is a waste of KSRTC Money on TOLL TAX, by taking this flyover at 5AM in the morning, especially when there is almost ZERO traffic underneath.
More than that, he put a lot of people to hardship, who later had to pay big sums to Auto Drivers to get back to their stops.
It seemed the KSRTC Errand Driver had a nexus with the Auto Drivers at Silk Board Junction.

Please penalise this errand driver and take a show cause notice from him on this act of cruetly. My ticket copy is attached below.
A mail from KSRTC about action taken is expected.

A CONCERNED Bangalore CITIZEN
Gopakumar, P
[protected]@gmail.com

ANKA GOUD is the name of the passenger on whom the ticket is booked on 28th December2011 for 29th December 2011 from hyderabad to bangalore.it has been cancelled on 28th December 2011.the money has to be refunded to the user named nagarajgoud.885.PNR code:J27430874.cost of ticket is rs.1652/-. trip code:210hydbng. please refund the amount to the user.please contact to no:(0)[protected];(0)[protected]

Hi,

I tried booking my ticket from Pollachi to Bangalore in KSRTC, the transaction got failed but the amount was debited from my account (Rs. 450 Aprox). The OB reference number is OB4892773 has failed on payment page on[protected] for the ticket Pollchi to Bangalore.

I sent lot of mails to [protected]@ksrtc.org but i didnt get any response. The amount was not 1 or 2 Rs to give them up, it is 450 aprox. I am not sure where the amount is hidding. Please help me to get my amount back to my amount. I was seriously fedup with KSRTC.

OB - OB4892773
Date[protected]
Login ID - RajendraPrabhuS

- Rajendra Prabhu

KSRTC - Karnataka State Road Transport Corp.
Pnr number : j27480173
Travel from mysore to bangalore - reservation done for 11:10 airawat.

My wife reached the bus stand at 10:15 in the morning and from that time, every bus which came, they just told the reservation related to this pnr is not in that bus. So she had to wait for more than 1 and half an hour. The bus was supposed to be at 11:10.

Till 12 there was no clue about the bus. The kstrc people in the bus stand (drivers, ticket collectors and officers) also just kept on telling us to wait.
None of the airawata buses had this reservation. Then they asked her to buy a ticket and go.

The reservation made could not be cancelled online as the travel had started already.

We had reserved to avoid the problems of standing in queues as we had our son along. This was really annoying. She had to go through a lot of trouble, having our son also with me.

It was totally crude way of handling. I was proud to see online services in our country and state for state transport as well. This was a real biter experience.

Would I atleast get the refund? I have complained to the department.

Thank you.

Regards,
Prashanth P.
Mail -prash.[protected]@gmail.com

I have booked my ticket through online and it got cancelled on 8th Dec 2011. But still i haven received my refundable amount. If i am calling customer care, they are just giving some other number and disconnecting the call. The same story in the next number also. I tried around 7 nos, but no one is responding properly. Please do the needful. Below is the booking history.

Booking Details

PNR No.: J26960857
Trip Code : 1900CHNMYS
Date Of Journey: 02/01/2012
Class of Service : RAJAHAMSA EXECUTIVE
Passenger Start Point : CHENNAI
Passenger End Point : KEMPEGOWDA BS
Service Start Place : CHENNAI
Service Start Point : CHN/KMBD B.S.
Service End Place : MYSORE
Service End Point : MYSORE BUS STAND
No. of Seats :1 (Adults=1 ; Children=0 )

Seat No/s :

Enroute Refreshment Stops:

Passenger Information
Name: deepiga
Age: 23
Adult/Child: Adult
Gender: Female
ID Card Type: PanCard

Fare Details
Total Fare : Rs. 334.00 (incl. of Reservation Fee Rs. 10.00 )
Cancellation Details
Cancellation Date: 08/12/2011
Refund Amount: 285.00

I was travelling y an early bus from Srinivasapur to Banaglore, and the conductor forgot to issue an ticket fro the starting point. And when asked for the ticket in Kolar issued me a ticket fro Kolar to Bangalore bearing the ticket number 237897 B13583 A[protected]N for 50 Rs and when asked to issue an manual ticket from Srinivasapur to Kolar for which he received the money of 22Rs refused do it and was saying that he cannot issue manual tickets whenever possible. This throws light on the improper functioning of the staff and also on the consumer rights and would like to book a complaint on the same. Hoping that this issue will be resolved and this doesnt happen with someone again. He is a conductor who is been posted from the Srinivasapur depot, Kolar Division and the bus is a regular bus that travels from Srinivasapur to Hornadu and i am a regular traveller in this route.

I also mentioned that my father is an ex staff of KSRTC and was working as an chEcking inspEctor but he was abusing badly and was not agreeing to his mistake.


But when he has issued me a ticket for 50 Rs. it was is duty to either take only 50 Rs or issue an ticket for 72, as he is using an electronic ticket machine thats not possible but he can always issue an manual ticket.

Regards
Manjula Narappa
fortis Hospitals

Hi,
I had booked a bus ticket through ksrtc website on[protected] from Hubli to Hyderabad (journey date:[protected] Rajahamsa executive). But i cancelled the same ticket on[protected] because of some reasons. After cancellation I got a sms saying that your ticket has been cancelled and your amount will be refunded to your account within 7 working days. Till today the amount has not been refunded to my account. The PNR number is T25859954.I called KSRTC help line 4-5 times and asked about the same thing they said they have refunded it on 3rd november itself. But till now the amount has not been credited in my account.

Regards,
Ajit Hegde