Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

KSRTC - Karnataka State Road Transport Corp.
Pnr number : j27480173
Travel from mysore to bangalore - reservation done for 11:10 airawat.

My wife reached the bus stand at 10:15 in the morning and from that time, every bus which came, they just told the reservation related to this pnr is not in that bus. So she had to wait for more than 1 and half an hour. The bus was supposed to be at 11:10.

Till 12 there was no clue about the bus. The kstrc people in the bus stand (drivers, ticket collectors and officers) also just kept on telling us to wait.
None of the airawata buses had this reservation. Then they asked her to buy a ticket and go.

The reservation made could not be cancelled online as the travel had started already.

We had reserved to avoid the problems of standing in queues as we had our son along. This was really annoying. She had to go through a lot of trouble, having our son also with me.

It was totally crude way of handling. I was proud to see online services in our country and state for state transport as well. This was a real biter experience.

Would I atleast get the refund? I have complained to the department.

Thank you.

Regards,
Prashanth P.
Mail -prash.[protected]@gmail.com

I have booked my ticket through online and it got cancelled on 8th Dec 2011. But still i haven received my refundable amount. If i am calling customer care, they are just giving some other number and disconnecting the call. The same story in the next number also. I tried around 7 nos, but no one is responding properly. Please do the needful. Below is the booking history.

Booking Details

PNR No.: J26960857
Trip Code : 1900CHNMYS
Date Of Journey: 02/01/2012
Class of Service : RAJAHAMSA EXECUTIVE
Passenger Start Point : CHENNAI
Passenger End Point : KEMPEGOWDA BS
Service Start Place : CHENNAI
Service Start Point : CHN/KMBD B.S.
Service End Place : MYSORE
Service End Point : MYSORE BUS STAND
No. of Seats :1 (Adults=1 ; Children=0 )

Seat No/s :

Enroute Refreshment Stops:

Passenger Information
Name: deepiga
Age: 23
Adult/Child: Adult
Gender: Female
ID Card Type: PanCard

Fare Details
Total Fare : Rs. 334.00 (incl. of Reservation Fee Rs. 10.00 )
Cancellation Details
Cancellation Date: 08/12/2011
Refund Amount: 285.00

I was travelling y an early bus from Srinivasapur to Banaglore, and the conductor forgot to issue an ticket fro the starting point. And when asked for the ticket in Kolar issued me a ticket fro Kolar to Bangalore bearing the ticket number 237897 B13583 A[protected]N for 50 Rs and when asked to issue an manual ticket from Srinivasapur to Kolar for which he received the money of 22Rs refused do it and was saying that he cannot issue manual tickets whenever possible. This throws light on the improper functioning of the staff and also on the consumer rights and would like to book a complaint on the same. Hoping that this issue will be resolved and this doesnt happen with someone again. He is a conductor who is been posted from the Srinivasapur depot, Kolar Division and the bus is a regular bus that travels from Srinivasapur to Hornadu and i am a regular traveller in this route.

I also mentioned that my father is an ex staff of KSRTC and was working as an chEcking inspEctor but he was abusing badly and was not agreeing to his mistake.


But when he has issued me a ticket for 50 Rs. it was is duty to either take only 50 Rs or issue an ticket for 72, as he is using an electronic ticket machine thats not possible but he can always issue an manual ticket.

Regards
Manjula Narappa
fortis Hospitals

Hi,
I had booked a bus ticket through ksrtc website on[protected] from Hubli to Hyderabad (journey date:[protected] Rajahamsa executive). But i cancelled the same ticket on[protected] because of some reasons. After cancellation I got a sms saying that your ticket has been cancelled and your amount will be refunded to your account within 7 working days. Till today the amount has not been refunded to my account. The PNR number is T25859954.I called KSRTC help line 4-5 times and asked about the same thing they said they have refunded it on 3rd november itself. But till now the amount has not been credited in my account.

Regards,
Ajit Hegde

Dear Sir,

I kept myvehicle at Bidar bus stand parking place. After 6 hours I taken my vehicle petrol in the bike was empty.

it stolen by the authorities I given oral complaints they are not ready to accept the same. My humble request is

don't appoint such people for the tender.

thanking you

jak

on 21.9.2011, I S.S.Bharath, Advocate High Court of Karnataka was about to leave from Hassan to Kukke subramanya and i Along with my aged parents and with my sister was waiting for a bus to the said place at about 3.05 pm in new Bus stand Hassan, and at about 3.10 pm one Volvo Airavat bus has come to the said Bus Stand from Bangalore and it was about to leave to Mangalore and it was not completely filled and i mean to say is, many seats were vacant at that time and i went forward to enquire about the fare and seat arrangements in that bus and i requested the conducter to say about the fare till Gundya and he did not replied me and he made me to wait for 2 to 3 minutes to have answer and when he told the fare also he was very arrogant and he was behaving like he will take us to his own bus and he was acting like he is the owner of the bus and after about 1 minute i stepped inside the bus and saw that there were only 3 seats vacant and we were 4 members and we decided to not to go by the said bus and we were standing outside and then the driver of the said bus has enquiered the conductor of the bus that whether we will step in to that bus or not? suddenly the conductor of that bus said like as follows,,,,,,these faces are not seems to be coming by this bus and they are here only to enquire and they does not have capacity to travell by this type of bus( kannda version as he said can be seen in the next bracket)(ee mukhagalu ee bus li prayana mado yogyate padedilla mattu ivaru bari vichariso mukhagalu) after this we all felt very bad and it was for our shock and strange that my father and me and my sister and my mother everybody felt very bad and it was not tollerable and we did not opened our mouth and the people who stood arround us were laughed at us after hearing the words spoken by the conductor and we all were really insulted by the conductor, Hence this complaint and

For the reasons stated above i request your goodself to take necessary action as per Law againt the Conductor and to instruct the said conductor and other conductors not to repeat the said type of attitude towards the respected citizens of the state

I, Chetana Acharya, aged 22 years and residing at Udupi,had booked one seat in KSRTC Rajahamsa Bus for 30.08.2011 10.10 PM from Mysore to Udupi with seat Number 3 through an agent at INFOSYS Campus Mysore. On 30.08.2011,I left Infosys campus by Volvo bus to Mysore Bus Stand to board Udupi bus.after reaching bus stand, I found that the ticket which I kept at my hip pocket was missing. I contacted controller of KSRTC at Mysore and informed the matter. He rudely said," Lost the ticket? Go and sit in the seat and purchase the ticket again". He never want to listen me in spite of my showing the identity and also my name is appearing in the trip sheet. Since the bus was about to leave the station, I had no option but to board the bus and purchase the ticket again by paying Rs 346/-(Ticket no 128460) as I was alone and nobody was there to help. I sat on the same seat number 3 which I was reserved earlier.
Hence I request you to help me in getting the amount Rs346/- back.

Respected Sir,

I have shifted in Bangalore nearly 2 years back and there is a regular problem I am facing.

The problem is, conductors do not render the change money. So many times it happened that despite of having coins (we can hear sound) in the bags, they say that change is not there. Also, If we ask the ticket for small denominations, they take the money and do not give tickets. Which directly goes in their pocket.

Today (30/08/11) the same problem happened. I asked money back (03 Rs) and conductor dint return it despite of me asking many times. Later, I was scolded by him and I was told that he doesnt have the change. I was sure that change is there and I asked him to show me the bag, which he denied. My ticket no is 413856. Trust that you understand that it is not money which matters.

Sir, we go through this kind of humilitaion on day to day basis. Moreoevr, this is loss to Govt also.

I would request you to look in to the matter seriously and also kindly let me know the action which is taken against the above said conductor.

Regards,
Mudita

dear all
i travel bangalore to sindhanur on 17/08/2011 along with 2 member per person fare 297 and while coming i came from sindhanur to bangalore fare is 301 per person.......i spoke with controller in sindhanur bus stop and the controller does not know the difference on the fare rhan we check with other bus which bus coming from devadurg to bangalore in that bus fare is sindhanur to bangalore its only 295.............why there is difference in the fare for same place ...........who has to bare the difference amount............

when i was asking the controller complaint book for log complaint he not gave the compalint book . instead of the complaint book i was giving me the change that is difference amount(4rs).........

Dear Sir,

There is a regular Volvo service by KSRTC to Kottayam at 1915 hrs. It is strange that on 30/08/2011 (31st is Id and 1st is Ganesh Chaturthi) there is no regular Volvo service, insteady there are two special buses on the same route at 1933 hrs and 1943 hrs. The charge on the regular bus is Rs 633/- for adult whereas on the special bus it is Rs 1018/-. I can understand some extra charge on a special bus, but why cancel the regular bus and instead introduce a special bus. This is an unfair practice and KSRTC is trying to collect extra money from customers just like private operators do.

thanks

Hi Everyone,
I'm one of the frequent BMTC bus traveler.The conductors are looting money with out issuing the tickets.Even,If we ask also they don't mine or bothered.I'm requesting BMTC department to take action and save government money.The looting is in crocs every month.
Consider a conductor is looting 500rs/- per a day.Imagine there are around 1000 buses then the total amount looting per a day by the conductors is 50,000rs.If we consider per month 1.5 crocs.please take action immediately and save public money.

For your information I can provide one looting conductor details KA 01 2663 route location Bansankari to Electronic city Date:[protected].For any information please contact me @[protected]

When I tried to book ticket on 7th May from Hubli to Bangalore the ticket didn't book for 2 times and 3rd time it got booked but the amount of 378 has been deducted from my Credit card twice, once for successfull booking and once for failed booking. Till now the amount deducted not credited to my account.



Details as below:

Failed booking history:

OB Ref NO: OB3712121 and OB3712163


LOGIN ID: harshilkal

TRANSACTION DATE: 7th May 2011

Thanks,
Harsh
[protected]

Dear sir,
Myself Gayathri Sabarish, and my user name is ganasaba , i
booked tickets for the journey from mysore to coimbatore for 7 th
august 2011 in AIRAVAT ( VOLVO A/C ) BUS ( trip code 1430myscbt)
through on line on 5th august 2011 with my Dena bank debit card.before
that when i tried for booking in this on line 2 times my transaction
was failed after i entering my bank details ( ref.no OB4228722 & OB4229101), 3rd time transactions has accepted and ireceived my tickets on my mail. but 2 failed transactions also get-debited from my bank account sum of 442+ 442 that is total 884.So i kindly request u to refund the excess payment of Rupees 884/-( eight hundred eighty four only ) as soon ..I enclosed the copy of my journey ticket and mini statement of my bank account. .

Thanks & Regards,
Gayathri sabarish
[protected]

Dear Sir/Madam,

I had booked ticket on 15th June I waited for 15 days, cash is not credited back and I had mailed KSRTC also but I did not get any reply from them. The ticket was not confirmed but money was got deducted. Now they have removed entry from my account in failed booking history.
Please guide me with this regard and help me how to proceed further.
Details:
Login : sid1757
OB reference no. : OB3955631
Transaction Date : 15/06/2011

Thanks and Regards,
Santosh
[protected]

I had booked a ticket for my mother in KSRTC - Rajahamsa Executive bus (Trip Code 2144BNGJMK) for 31st July, 2011 and specified pick up point as Navarang Park. However when the bus came and I was holding the bag and ticket and was waiting it to stop, the bus didn't stop at all at Navarang and nobody responded to the number mentioned in the ticket - [protected]. I then enquired at KSRTC ticket counter, Navarang and when that guy called, the conductor told the bus was just after Navarang signal and waiting. I, for the safer side, took the car and the bus was waiting after 3km from the pick up point! Luckily I had car so I could drop. If any lady is alone how she can go? City buses don't ply there and it is not safe to take auto at 10 30 PM. The conductor is highly irresponsible and he didn't even apologize for not stopping. Now it also loss for the KSRTC because now I don't feel like traveling in it. I am a regular commuter from last 5 years. Please ensure such incidents do not repeat in future and KSRTC has to apologize for the same. Since only one ticket was booked from Navarang, KSRTC can find me and apologize.

Dear Manager,



Sub: Really sad of Karnataka SRTC service



Iam a regular customer of Karnataka RTC. I usually book my ticket through the nearest local agent always, but some times through Internet site of KSRTC.in because of convenience.



I booked a ticket from Bangalore to Ernakulam on 02/07/2011 and return ticket on 04/07/2011 through Internet facility KSRTC.in (ID: jinokurian).



Ticket Details:



Bangalore to Ernakulam

Date – 02/07/2011

Time – 8:13pm

Start point – Electronic City Depot

Class of Service – Airavat (Volvo)

PNR No - J24265874

Trip Code - 1929BNGEKM



I reached Electronic city Depot by 8:00pm and shown my ticket print out in the counter. Counter person (a lady) told me that, this particular bus is late for 45 minuts and because of late coming driver may not stop for dinner.

I went for dinner first floor of Electronic city depot (Hotel Pallavi) and came back by 8:35pm and seated on the side of Counter (on Concrete bunch).



I waited till 9:15pm. In between one Kottayam Airavat bus and one Rajahamsa is stopped for passengers and passed.

But no Ernakulam Airavat Volvo has come to the bus stop. I went and ask to the counter about the bus, he answered that he doesn’t know because my ticket is not booked from this counter.

One another person from counter came and told me this bus is already passed by 9:00pm, but it is not come to the bus stop.



I called helpline number[protected],[protected] which is mentioned in ticket. But no one picks the call.



The argument happens between me and Electronic city counter person. He told me that, “this ticket is not booked from this counter. So you can do whatever you want”.



I wouldn’t know what to do? I was totally upset and gone to kerala by local bus. But I reached Ernakulam by 1:00pm 03/07/2011. I missed my urgent and important function in Ernakulam by 9:00am.



My argument was “This bus is not come to the Electronic city depot bus stop. If the bus comes, they should call on mobile phone number which is provided while booking the ticket. Internet booking is costing more by service charges and infrastructure fee”. But rejection and no acceptance is with any bus stop counter.



One more passenger was waiting for same bus on this bus stop. He cancelled his trip due to this incident.



I strongly feel, this type of operation is ridiculous and cannot acceptable. This incident causes wastage of my money, time and mental agony.



Now, we corporate friends are thinking about alternative bus transport for better service.



Please go through the attached ticket screen shot



Regards,



JINO KURIAN

General Manager-Service

Nandi Toyota

#46/3A,7th Mile

Kudlu gate, Hosur Road

Bangalore-68

Mob:+91 [protected]

Ph:[protected]

chikodi bus station is good service is also good but evening 6.10 to8.o clock time bus chikodi to gokaka bus not available
please privide buses.

thanku
mahesh n
[protected]

I BOOKED E.TICKETS OF KSRTC THROUGH ONLINE ON 16.05.2011 FOR TO & FRO MADURAI TO BANGALORE AND THE DETAILS THEREOF ARE AS FOLLOWS

OB NO:OB3767327 SEAT NO 31

CREDIT CARD USED : HDFC BANK CREDIT CARD

DATE OF JOURNEY : 17.05.2011 & 19.05.2011

TIMEING OF BUS SERVICE : 21.30 FROM MADURAI RETURN THE SAME TIME VOLVO TYPE BUS

COMPLAINT GIVEN TO E MAIL ID [protected]@ksrtc.com

AMOUNT INVOLVED RS. 1215

HOW HAPPENED : WHEN TRANSACTION PROCESSED THRO INTERNET ,INTERRUPTED SUDDENLY.

HENCE DOUBLE TIME AMOUNT TAKEN FOR THE SAME TICKET OF RS.1215

REQUESTED SO MANY TIMES THRO E.MAIL & PHONE RESULT : NO RESPONSE & IN VAIN

Sir/madam,

I Dr.Vivek Jogani, a resident of Mumbai, and dentist by profession have been travelling to Davangere and Bangalaore very often from Mumbai. I am regular traveller via KSRTC-Airavat volvo service, past 3 odd years. This is one of the best services I have come across; punctuality, hospitality and safety been the key features.

But, I am sorry to say that, off late, your service is been deteriorating and becoming verse day by day. All thanks to your mumbai-bangalore airavat drivers and bus keepers. On 11 june 2011 sunday 5.00 pm, I had boarded bus no: KA 01 F 9164 at from mumbai- sion to davangere. To my horror was the concept taught to me by the bus driver was that the bus wont enter Davangere bus stand and I will have to alight the bus in the middle of the highway. All these years the bus has stopped at Davangere bus stand and all of a sudden this time the bus driver and keeper said that it wont. Moreover it was raining and no rickshaws were available. When I resisted from getting down, the bus drivers were harsh, used abusive language and even threatened that they wont stop; which they did. After I told them that I would call the local police, they changed the route and entered davangere bus station finally. This was at par after causing immense inconvenience to me and my fellow co-passengers.

sir/ madam, no doubt KSRTC is one of the best services been offered in INDIA BUT THE QUALITY IS BEEN degrading day by day. I request you to, therefore, take stern action against such bus drivers and cleaners and deal with them accordingly.

THE DETAILS OF THE BUS IS AS:
BUS NO: KA 01 F 9164
ROUTE: MUMBAI CENTRAL- BANGALORE
TICKET FROM: MUMBAI-SION TO DAVANGERE
DATE:[protected]
DAY: SUNDAY
TIME: 5.00 PM
TICKET NO: 004198

THANKING YOU IN ANTICIPATION,

YOURS FAITHFULLY,
DR. VIVEK JOGANI
[protected]@gmail.com

Sir,

I have traveled from Ernakulam to Puthenkruz on 16/06/11by a KSRTC Fast passenger bus started from Ernakulam depot at 9.30pm to Muvattupuzha Depot.
As it was after 10pm, I requested the conductor to stop the bus at Mananthadam stop, that is before Puthenkruz. But the conductor refused to stop the bus and he stoped only at Puthenkruz. As it was heavily raining, i had lot of difficulties to come back to my bus stop in the late night. I request you to take necessary action in this regard.

Thanking you,
yours faithfully,

Abhilash. K. Babu
Kaleekal House
Mananthadam
Puthenkruz (po)
Ernakulam (dt)
Kerala. Pin- 682 308
Ph. [protected].
[protected]. (res)
[protected]