Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear sir/ madam,

I've tried booking a ticket from Kannur to Trivandrum Central on 25.08.12 for a journey on the same day at 17.30. Name of traveller was Mr. Ratheesh. Payment was debited from my axis bank account (branch: Marthahalli) 2 times (Rs.431/- each) and ticket booking was failed each time. I've mailed this matter to mdksrtc.[protected]@gmail.com (id shown in website of KSRTC for refund problems) and no reply. Kindly do the needful for the refund of payment.

Thanks & Regards,

Remya
email : [protected]@gmail.com

I for one rated KSRTC Bus service as the best till today morning when i was literally pushed out of the bus and insulted(being called upon bad word in hindi) by the bus driver for simply asking whether he could drop me at the Quilon Railway station which comes in the way to Trivandrum rather than at Quilon bus stand. I have travelled in the same bus many times before before and whoever was the driver then have done the same for me. This is the first time such an incident has happened. The driver could have atleast told properly that it is not possible rather than shouting at me and pushing me out and to round it off swearing at me in front of everyone in that bus and bus stand. I am a regular traveller through KSRTC buses as you can very well check from my transactions through my ID and nothing of this sort i have ever encountered nor ever expected. This kind of behaviour towards a customer is unacceptable and i request you that the least KSRTC could do is employ people without atleast minimum level of culture. Kindly note the below info for trip details:
TripCode: 1700MYSTRI
PNRno: J31343900
Journey Date: 24/08/2012

Jounrney From: Mysore

Journey To: Quilon

Seat No: 25

Dear Sir,

There is no refund amount Still now. Correspondence mail I have pasted down here please do the need full to me.

Subject: Re: Ticket amount refund (Reference : OB6807566)
From: Mohan.S<[protected]@snbindia.com> Thu, 23 Aug '12 5:58p
To: "onlinerefund ksrtc "<[protected]@ksrtc.org>
Show full Headers
Dear Ksrtc Team,

please follow up to concern person, I am fed off of your service. Please forward to concern department and still now I didnt got refund. please do the need full to me.

Regards
Mohan S
Sahni Natarajan And Bahl
Chartered Accountants
Bangalore-560 042
Mobile: 91+ [protected]


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Sent: Sat, 18 Aug 2012 12:56:54
To: [protected]@snbindia.com
Subject: Re: Ticket amount refund (Reference : OB6807566)

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC


On Fri, Aug 17, 2012 at 6:01 PM, Mohan.S <[protected]@snbindia.com> wrote:

Namaste KSRTC Team,


This is to bring your notice that whatever the time you have specified to refund the amount. It is still not done,
the seven business days have been completed. Please take the necessary action for my pending quire and try to escalate the issue to higher department. There is no such money is credited to bank account. Please transfer the amount which is mention below to my account as soon as possible. Please do the needful to me.

Regards
Mohan S
Sahni Natarajan And Bahl
Chartered Accountants
Bangalore-560 042
Mobile: 91+ [protected]


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Sent: Fri, 10 Aug 2012 10:46:45
To: [protected]@snbindia.com
Subject: Re: Ticket amount refund (Reference : OB6807566)

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC


On Thu, Aug 9, 2012 at 1:16 PM, Mohan.S <[protected]@snbindia.com> wrote:

Hi KSRTC Team,

Reference : OB6807566
Registered Email(Username) :[protected]@snbindia.com
Transaction Date : 9-8-2012.

This is to bring in to your kind notice that the above mentioned reference no. transaction was not succeeded and amount (Rs. 1698) has been debited from my Bank Account.

Requesting you to do the needful to refund my amount as soon as possible.

Regards
Mohan S
Sahni Natarajan And Bahl
Chartered Accountants
Bangalore-560 042
Mobile: 91+ [protected]

Hi Support Team,

Still I didn’t get refund amount of 287/- can you please check and revert ASAP. Else I will be escalating this issue to higher officials. Please take this on high priority.

Sl.No. Trip Details KSRTC OB No. Journey Date Booked On
1 BANGALORE to CHITTOOR OB6800774 11/08/2012 08/08/2012


Thanks & Regards,

Siva Sankar
DL: +[protected]
Mobile-[protected]
Please consider the environment before printing this e-mail or contents

Dear Sir,
I was a passenger vide ticket no J31664933 on 19/08/12 from Bangalore to Kundapura trip code 0830BNGCDP.Our bus met with an accident and the conductor brought us to Mangalore by another bus.From there we were asked to board an ordinary bus going to Badami vide no KA 42 F 879to reach our destination by the authorities.But the conductor of the bus abused us from Mangalore to Udupi and he denied a stop for us at Brahmavar.
Kindly discipline that conductor who abused us for nothing

Respcted sir,
this is prasad, i have tried to book a ticket in KSRTC official website from bangalore to chennai. during the process my money has been debited twice from my account and after that i got a message that the transaction is being cancelled. i've given compliant to KSRTC official website [protected]@ksrtc.they sent a message that my money will be credited back in 7 working days. but i've not yet got my money till now. so, please refund my money as soon as possible. the details of the transaction are as follows:
1st transaction:
OB ref number: OB6518392
2nd transaction:
OB ref number: OB6518328
transaction date: 28/06/2012
transaction ID: prasadvdn

From,

Agnel Anto

To,

ksrtc

sir,

I booked one ticket from Ernakulam to Bangalore (BANGALORE EXPRESS)on 4th of june.But during journey the bus got stucked up with some problem and from selam we all took pivate bus to reach bangolore. counductor and driver promised us that money will be refunded within 2 days still we dont have any clue about that. just refund our money as soon as possible.
ticket details..

From To Dt.Journey tkt No Dt.Bkg Trans Id
ErnakulamBangalore[protected]-[protected]-[protected]




How much time these guys want to finish this simple refund process .for last one month we are waiting for that..... we are not so happy with their initiative...still no response. you people should take strong action aganist this

Dear sir,
I travelled pathanamthitta to inchappara today 23/07/12 at 1:05 pm in KSRTC punalur of RSC 60 ,KL 15 9512 had a bitter experience from the cunductor part as i asked him the balance ticket amount of Re4 and to drop me at inchappara JN at time he told me there is no stop and he told me why you get into this bus , go and tell this to driver for stop and having no change . And made me to drop after 2km between stadium JN and koodal police station and without giving the balance too..
I had the feel that KSRTC is for service.i as an individual cannot accept this kind of pathetic behaviour from the your staff.
I request you to take necessary action for the same.
Regards
Lijo Georgy philip
[protected]

Sir,

I had travelled Trivandrum to Venjaramood by KSRTC Trivandrum-Idukki-Kattappana Super Fast bus on 15/07/2012 at 23:48 Hrs.
The Conductor in this bus was behaving very brutally to all passengers at mid night. I am also a victim for this. I gave Rs. 101 for Rs. 21 ticket fare. I physically saw change in his bag, but he refused to give me the balance amount.
He dropped me at Vembayam Junction at mid night and...

Hi,

I have travelled on 7th July 2012 10:50pm (KSRTC Vaibav) from Tirupati to Bangalore.

The below problems are faced while travelling:
1. Bus started by after 12am only, Actual bus time is 10:50pm.
2. Conductor allowed to sit some druken guys(unreserved) in the bus.
3. We are totally 6 ladies, we sat next to them. So,we asked to the conductor to change the seats. But she didn't respond properly.
4. That conductor didn't intimate the stops to the passengers. So we missed our stop and gotdown in the last stop.

We are not all happy with the service. We felt not to travel in KSRTC anymore.

Atleast from next time onwards, KSRTC has to take care of these things.


Regards,
Shobana K

Hi All,

KSRTC is under profit.!!!!!!!! this is not because they are providing good service , but by rules they follow during issuing passes to students. Its Just like showing to PUBLIC that they are providing passes at less price , but actually not.
Reason :

My brother is studying in Hassan in 2nd PUC . He is residing in one of my uncles house there.(i.e. in Hassan) but we are basically from Chickmagalore , while he went get the passses KSRTC denied for giving it by giving the reason that in the Ration Card his address in Chickmagalur(This has been made mandatory while giving passess).They are ready to give pass from Hassan to Chickmagalur but not within Hassan...!!!!!!!!!!!!!!!!!!1

Dear KSRTC Dept,

Are you expect to get the ration card whereever we go, even though we reside there for 2 years. Please stop these rules which will not be o[censored]seful to public.

Documents produced : College ID Card , Uncles Current bill where he is residing.
Mail me if you need any further unformation(abhilashdabbe.[protected]@gmail.com).

Thanks,
Abhilash

respected authority,
i am a college student , i used to travel daily from ramankary to cherthala(at around 6.45am-7am) in alappuzha district by a fast passenger ( from pathanamthitta to thrissur ) which is the only direct bus which i can get in order to reach my college on time. even though ramankary is a permitted stop for LS/FP/SF they used to go without taking the passengers from the stop. On 18/6/12 as regular i was waiting for the bus and as usual they didn't stopped the bus and i reached alappuzha bus stand by a private vehicle, i thought of going by FP from there , when i reached the stand the same bus was there and i entered inside the bus, when i entered the conductor was starring at me and telling to the person sitting near to him that it was better not to allow me to enter the bus and he saw me standing at ramankary and intentionally not stopped the bus and in between the journey he used to commented me rediculously. it is not fare and is against the mission and quality policy of KSRTC . after receiving this letter i hope you will take necessary action at the earliest.
thanking you

This below is the transcript of my interaction with KSRTC. I don't know when i may get my due refund.

RE: refund ref no: OB6208071‏
To see messages related to this one, group messages by conversation.

[protected]
Reply ▼
Benith Israel M
To [protected]@ksrtc.org

You did not even bother to read my mail. I've sat and wasted 8 working days for it. Give me my refund tomorrrow. I want it deposited to my account immediately.
Date: Fri, 25 May 2012 12:29:08 +0530
Subject: Re: refund ref no: OB6208071
From: [protected]@ksrtc.org
To: [protected]@hotmail.com

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC





On Thu, May 24, 2012 at 3:46 PM, Benith Israel M <[protected]@hotmail.com> wrote:
Hi,

I'm registered with kSRTC online booking with name benithm and email: [protected]@hotmail.com .

I made a booking on 19, may 2012 at around 12 am for a ticket from banglore to madurai and back amounting to Rs 824 /-. the booking failed but my visa debit card has been charged for the same. the transaction reference no is OB6208071.

I had sent a mail immediately after the failed booking but u have not responded yet. Your customer care line is also dead.

Please refund the sum of Rs 824 /- immediately to my account no:[protected] of axis bank, peenya branch, banglore with account holder name BENITH ISRAEL M.

I[censored] fail to do so within 3 working days, I'll have to press for punitive charges.

regards

Benith Israel M

We did a return journey Bangalore - Ooty - Bangalore by KSRTC Volvo Airavat.

This is supposedly a premium bus service but needless to say, we had a terrible journey.

The seats are in bad condition. The head rests cloth is not changed as well. The rugs that are given smell and evidently prove that they have not been washed. This was obvious before we boarded our bus from Ooty to Bangalore - the previous set of passengers had just got off from the bus at Ooty after which we were asked to get in -- and we were expected to use the same blankets!!

Lastly, the driver refused to stop when one lady wanted to go the the toilet badly - and this was when the bus still had 4 hours to reach its destination.

Pathetic. How will we as a country improve and ease travel for our people and more so provide a better impression for foreign tourists???

Dear Sir/Madam


On 20.03.2012 , I had made online reservation to Chennai with KSRTC Bus . But the transaction was failed and amount of Rs. 615 was deducted from my account. The Ref No for the transaction is OB5734257 .
After this several mail correspondence , reminder mails were done requesting to refund the amount. But till date this has not happened.

The mail correspondence details are as follows:

Sent on 30.05.2012

Still awaiting my MONEY


Regards


Amre

[protected]




--- On Sat, 19/5/12, onlinerefund ksrtc <[protected]@ksrtc.org> wrote:


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Subject: Re: Fw: Re: Fw: Re: OB5734257
To: "amre m" <[protected]@yahoo.com>
Date: Saturday, 19 May, 2012, 11:23 AM

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC


On Fri, May 18, 2012 at 4:09 PM, amre m <[protected]@yahoo.com> wrote:



Will anybody please reply to my mail and let me know the status.
If I wouldn't receive any reply by today EOD, I will go to consumer court.

Itz already 2 months

Regards


Amre

[protected]




--- On Fri, 27/4/12, amre m <[protected]@yahoo.com> wrote:


From: amre m <[protected]@yahoo.com>
Subject: Fw: Re: Fw: Re: OB5734257
To: amare.[protected]@shapoorji.com
Date: Friday, 27 April, 2012, 2:35 PM



Regards


Amre

[protected]




--- On Mon, 23/4/12, amre m <[protected]@yahoo.com> wrote:


From: amre m <[protected]@yahoo.com>
Subject: Re: Fw: Re: OB5734257
To: "onlinerefund ksrtc" <[protected]@ksrtc.org>
Date: Monday, 23 April, 2012, 5:40 PM

Sir/Madam

Awaiting my refund. Kindly respond.


Regards


Amre

[protected]




--- On Mon, 16/4/12, amre m <[protected]@yahoo.com> wrote:


From: amre m <[protected]@yahoo.com>
Subject: Fw: Re: OB5734257
To: "onlinerefund ksrtc" <[protected]@ksrtc.org>
Date: Monday, 16 April, 2012, 2:58 PM


Will somebody please respond.

Regards


Amre

[protected]




--- On Sat, 7/4/12, amre m <[protected]@yahoo.com> wrote:


From: amre m <[protected]@yahoo.com>
Subject: Re: OB5734257
To: "onlinerefund ksrtc" <[protected]@ksrtc.org>
Date: Saturday, 7 April, 2012, 11:21 AM


Dear Sir/Madam

Kindly confirm on the status of subject mentioned OB no.
It is more than 15 days, the amount is not yet credited into my account.

Regards


Amre

[protected]




--- On Sat, 24/3/12, onlinerefund ksrtc <[protected]@ksrtc.org> wrote:


From: onlinerefund ksrtc <[protected]@ksrtc.org>
Subject: Re: OB5734257
To: "amre m" <[protected]@yahoo.com>
Date: Saturday, 24 March, 2012, 10:45 AM

Respected Sir/Madam,

We have received your mail and necessary action will be taken to refund the amount. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway.





Regards...

KSRTC




On Tue, Mar 20, 2012 at 10:56 AM, amre m <[protected]@yahoo.com> wrote:


Dear Sir/Madam

Wrt to the subject mentioned OB no , request you to refund the amount of Rs.615 debited to my account for the failed transaction .


Regards


Amre

[protected]

I am trevalled KSRTC Non A/C Bus charged Rs.14 some days in same stop and same bus.But today(17/5/2012) a conductor fare Rs.16,I also asked about the high charge,but he did not say anything.
Pls Stop these type of injustice

Complainted KSRTC Bus No KL-15 9123
Bus fromMay be Ernakulam orThrippoonithura to Perumbavoor
I travelled from Aluva-Perumbavoor

Yours Sincerely
Midhun.Sasi
Manjaly House
Aimury.p.o
Aimury

Hi,

We had a booking of KSRTC Airavat volvo from Kalpetta to Bangalore. This bus starts at Kozikode. It is written on their online booking site that bus will reach Kalpetta at 12 afternoon and the journey time is 5.30 hrs. We had booked the air tickets from Bangalore for the 9.40 PM flight taking the delay etc into consideration. Referring to the site we assumed that atleast by 8.45 PM we should reach airport.
However bus was late by 1.30 hrs. It reached kalpetta at 1.30 PM and to our horror driver told us that it would reach Bangalore by 8.30 PM. So we will be late by 3 hrs.
If from Kalpetta to Bagalore it takes minimum 7 hrs then why the site mentions it will reach in 5.30 hrs.
We got down at Kengeri at 7.50 PM and though the e cabs driver tried his best we reached airport by 9.05 PM and missed the flight as we should reach airport 45 min earlier.
We had to re-bok tickets which gave a big blow of Rs14000 to our pockets. Thanks to KSRTC.

Drivers were driving very slowly. They had all the have all the time in the world to spot elephants and enjoy on the Bandipur road. That was even more frustrating for us since for us every second was important.

I want KSRTC people to look into this. Please consider that people have plans dependent on your service. Delay sometimes can be understood. However I cant find a single reason of mentioning wrong journey time on the official booking site .

We would definitely think 10 times before traveling through KSRTC next time

I have cancelled my ticket for Bangalore - Pune. PNR No is J29544299. Total amount of the ticket is Rs. 1333. Date of journey is 26/04/2012. But till now I haven't received the refund amount (after deduction of cancellation charges) back in my SBI aacount. I've contacted on KSRTC email ID's [protected]@ksrtc.org and [protected]@ksrtc.org. I've received email saying that - 'contact account section on following email ID's 22221321/22221325, Ext: 280-for SBI and 283-for other banks'. I called up on the given phone numbers (on working days), nobody is answering the call.

Please help me in this matter.

Respected sirmadam
My self TharunaSree, travelling from Jyoti Nivas College to kormangala depot in KSRTC Bus on 2nd May 2012 @ 3.15 to 3.45 in the evening. Bus number was KA 01, FA- 1617 which is a ksrtc pushpak bus, the bus number is 171. The conductor of the Bus was very rudly behaving. When i entered the bus i should my pass to the conductor he said my pass was lapsed as i don no to read and write kannada it was my mistake and i mmediately paid him rs 5; and when asked for the ticket he grew wild and demanded Rs.7 and gave me the ticket the ticket number is J93 809186 but refused to return my pass. when asked for a reason he was not ready to tell and started passing offensive comments wen i said my photo is in the pass.

When i asked the name of Conducter, he was not ready to tell. I also observed that he was not wearing his batch through which we can identify his name and the depot to which the bus belongs. However i asked him this bus is from which depot, he said it from Kormangala Depot. Why the conducter is not wearing his batch and when he himself cant fulfill his rules and disciplines and being a educated why should we have to listen to them and face the situation which insults us.i request the ksrtc department to provide these drivers and conductors a training and to teach them a basic manner and discipline in which they have to speak to the public.

Can the KSRTC solve my query and give the conductor a warning.I am very sure that the KSRTC department doesnt take any action against them ; and i can pass this comments as the driver and the conductor only insisted me to file a complaint and also passed a comment that i can do nothing even if i file a complaint as you dont take any action against them.As in this case there is no matter of money, its matter of my insult. If the ksrtc solv my query they can contact me on my following mail id:-
[protected]@gmail.com
i hope the KSRTC dept takes the action as soon as possible and try supporting the problem of the public

Very Very rude and horribly abusive conductor and driver of bus KA 34 01 8471 from Mantralala to Bangalore on 15/04/2012, Airawat Bus PNR:J29391865, TRIP CODE: 2120MNTBNG

The conductor speaks Third grade languages and swears in front of ladies and is not at all apologetic for even one bit for his behavior. He even provoked me to go an file a complaint, as in his own words " yaaru shhta kitkolalla ".
This is a heinous act against customers and that too just because we were searching for our slippers which had slipped and reached under someone else's seat while getting down from bus in KG bus stand and it delayed no one ( as we were last to get down ) and caused no harm ( no traffic jam , in contrary to what the conductor said ) as it was 0445 in the morning .
Instead of helping customers which is expected at the least, he started abusing in third grade language.
I am ready to give any more information regarding this and to follow this up.
This was the most horrific experience I and my Family had with KSRTS so far, which had more or less made us loose faith in the system itself.
If no action is taken on that manner less conductor and driver, its a shame on the mighty KSRTC system.
This is with utmost regret I am writing this complaint. The conductor did not even care for the ladies present. He even abused them.
This is totally intolerable, and that conductor has to be taught a lesson and some manners.
Please just see that he cannot get away after doing such things. Its a humble request