Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dt: 7th June 2010

To
The Officer,
KSRTC, Mangalore

Dear Sir,

Please do not consider this as a complaint but consider it as a suggestion.

Although there is a bus service from Mangalore to Pune at 1600 hrs daily but it is not shown in its reservation website on the internet. Hence it is not possible to reserve the seat in this bus online. It is the only bus of KSRTC between Mangalore and Pune.

You are therefore requested to amend the website so that reservation of seat may be done in this bus online also.

My mail address: vijaykumar.[protected]@rediffmail.com

Please do the needful at the earliest and also inform me at my mail address if you can.

With kind regards

Yours truly

Dr V S Shukla

Sir, IT is very much regret to note that the Divisional Manager of Bagalkot NWKSRTC Division Navanagar Bagalkot is totally working under the partnership of the Rani channamma and SRS travels. Daily the said travels are taking the passengers outside the bus station at navanagar, but the management become doll in the hands of the Private travell agents. More over the SRS buses ar camping only 30 feet distance at the nearest Relaince Petrol Pump and catching the passangers without hesitation. IT seems that the DC and private travels operators are mingled with each other and sharing the profit of the corporation. For the said acts of the resposible officers the said corporation put in great losses ie.367 croers. I am here with attaching some photographs of the camping of the private travells buses near to bus station at navanagar bagalkot and movement of the same with passengers.
I want to know what action your kindselves will take against the erring offier of the NWKSRTC Bagalkot and what directions will be issued to eradicate the force of the Private travell agents from the said area, further I had sent all the said photographs to the concerned minister of Transport and the CM also. The photos itself says how the private travells work over the corporation and how much the bus station is faraway from the private travell operator buses.
Kindly look into the matter and keep the private travels far away from the bus station as per your rules and look into the matter seroiosly and take action against the erring officer.

Yours faithfully,
mabiya 420.
05/06/2010.

I boarded a KSRTC bus with number KA 01 F 8900. The bus serial was 500N and i travelled from Silk board to Marathahalli bridge at early morning 4:20 AM. The conductor got Rs10 from me, but never gave me a ticket. I did ask him several times but he denied giving me a ticket. I was not the only passenger who was not given ticket, almost 80% of the passengers in the bus (the bus was crowded even at 4:30AM) were not given ticket.

This is not the first time I am seeing this happening in a karnataka bus. This not only affects KSRTC but also the passengers, since they are not sure about the exact amount for their travel as a ticket is not being given.

I have travelled in KSRTC Volvo..bus no: KA.01 F 4414 from BTM bus stand to Sarjapur.The fare was Rs.30 and I gave Rs.100. The conductor was not willing to give me the change back even when the bus reached my stop. I have asked him for more than 5 times and he had the money with him. He was shouting at me in Kannada for not giving the change. He does this to whoever doesn't have change with them.
Its very difficult to get our money back from him.

Please have this employees trained, how to deal with people. Or make this criterion in recruitment of these people.

I tried to book a ticket. But the transaction failed and the amount was debited from my account. Inspite of repeated attempts to call up and even mail the helpline of KSRTC, the amount has not yet been credited. It's almost a month now since the failed transaction.

Dear sir,

I have booked one ticket through KSRTC Online booking Awtar cell, but the transaction got failed two times and my money got deducted from credit card of Rs.801. I had given complaint to ksrtc online refund department. Online transaction reference number is OB1976480 and OB1976587 Date of booking is 29/03/2010. But when ever i call to them they are telling it will refund in another three days. Almost 10 days completed...

I booked a ticket from Sringeri to Bangalore on 1st April 2010 in a KSRTC booking counter near the Sringeri Temple for a Rajahamsa bus which departured at 22.30 from Sringeri to Bangalore for seat nos. 23,24.

To my surprise I was issued a duplicate ticket and hence conductor did not accept the same. The same tickets were issued to another 2 people the same day.

We were ladies and at that time how we get another ticket.

Such type of actions need to take care.

bus fares :

attingal - kazakoottam ...........Rs.10
attingal - technopark ...........Rs.16

ie Kazakoottam - technopark ..............Rs.6


that means Kazakoottam - technopark .........Rs.6......ie for hardly 100 mtr walk it cost u Rs.6...tats a blunder naa ???????????

Dear Sir,

We are regularly using the services of SAI Courier which is controlled by KSRTC. Yesterday when I went for booking a courier, I was charged Rs 71/- for the parcel and a Rs 61/- receipt was given to me by MR. TAJUDDIN who sits in SHIVAMOGGA BUS STAND sai courier counter. When I objected him to give extra amount exceeding the recipt, he misbehaved with me and told me "You can complain anybody, I not going to book your parcel.

He is cheating all the customers openly and no one has taken action against him. So I request that strict action should be taken against him and consumers of the service should be given justice by the government.

With regards
L V Hegde
[protected]

sir,
i am travelling daily from bangalore to kanakapura and like me too many people that to more ladies travel from bangalore to kanakapura and return back at evening. There are non-stop ksrtc buses to kalasipalya from kanakapura. They are not allowing monthly and daily pass holders to this bus even though bus runs empty. we paid money for the pass. Public transport should be for the convenience of the people.Why this bus is made very inconvenient for people like us? If we ask the manager of the kanakapura depo, he said that it is higher officer's order.On behalf of all the passengers who travell daily by montly pass, i request you to see this matter favorably and allow us to travel in this bus also.
Front seats are reserved for ladies or simply board is written. It is not implemented in ksrtc-kanakapura bus. Many lady school teachers, lecturers,& other employes travell daily by standing from bangalore to kanakapura and vice-verse. ( we also work at home as full time domestic engineers) I request you to please implement this reserve seat rule or remove the board "for ladies"
Thanking you
M.Malathi

KSRTC service in thirupathi is very very bad, worst, full of corrupted conductors and the KSRTC management has no control over the conductors,drivers and ticket booking staff. The conductors and drivers of KSRTC are selling the tickets to bangalore at a rate of Rs 400 per seat, if we refuse to pay extra amount other then the ticket fare they say no seats even though their are plenty of seats available and another shocking thing is that there are agents to sell the KSRTC tickets in black i.e 3 times of the original ticket fare and the conductors are too rude to the passengers if the passengers ask them to collect the correct ticket fare and it really hurts to see these corrupted conductors and drivers in such a holly place like thirupathi and getting robbed by these KSRTC conductors and drivers.
These KSRTC conductors and drivers are like robbers in uniform. So I request the KSRTC management to take necessary action against these conductors and drivers and bring a corruption free system in thirupathi. I never thought that KSRTC service is so worst and corrupted.

Respected Sir/ Madam


I had reserved a ticket through KSRTC's online reservation from Mumbai to Bengaluru on 09/03/2010 for the journey date 12/03/2010.

The booking was successful and on the day of departure I tried to take a print out of the ticket the website shows an error "System Error: Your Transaction is not completed as reservation system can't process your request"

However the status shows confirmed and PNR (J[protected]has been generated and my money (rs1128) has been charged to my credit card. However the bus I was supposed to travel did not have my name on the list...so I had to buy a ticket manually in the bus. On arriving in B'lore I checked with KSRTC officials, reservation counters for the refund of my erroneous booking....they bluntly refused saying that ksrtc website has problems and they are not responsible for this...
My question is,.. if the company's official web site has issues and due to this inconvenience, passengers have lost their money.....shouldn't the company be held responsible for this.. ?

Kindly provide justice for the passengers and amend the policies of KSRTC.

Regards
Jithendra

Sir,



sub: shocking behaviour of ksrtc staff at booking counter in davangere bus station



refering to the above subject, rude and uncivilized behavious of the lady sitting in counter and refusing to book advance tickets from Davangere to Gulbarga without proper reason is inexusable. On 11.3.2010 morning when asked to book tickect just 2 days in advance, she utterly refused and said booking could be done ,only on same day of journey, not before. For demanding reason she got into verbal arguments supported by other staff and Depo manager.This is not for the first time.I still unable to understand what is the purpose of opening advance booking counters when they not to do so. Its my request to take proper action on the concerned staff and ensure good service.



thankin you.



yours faithfully

T.Rudrappa

Indian Bank

Davangere

I took the KSRTC bus to come from Hospet to Bangalore. It was Expected to start by 9:15PM from Hospet. After waiting for long, if I ask the controller,he says its coming .... finally after 1:30 hour it arrived i.e., 10:30 PM. First of all the bus came late and upon that the condition of the bus was soooooo bad, as if the bus was about to go to the garage same time. I remember the bus no to be KA-37 F22.
If I ask the conductor, he says that the bus was sent to Kampli, this is not the problem for a day, its everyday problem.... if this is the thing KSRTC can change the bus timing or stop the service of such buses.

Dear Sir/Madam,

I had booked my ticket through awatar online from Bangalore to Bhadravathi on 5th Mar 2010 and for return journey from Bhadravthi to Bangalore on 7th Mar 2010. But both the trip were cancelled at the final moment, causing lot of inconvenience and frustration.
Could you please help me to fight with KSRTC on this?
I have used the following link to book my e-ticket.

http://www.ksrtc.in/AWATAROnline/

I am providing following details for your reference.

Onward Journey
Name; Sandeep
Class of service: Airavath volvo
PNR No.:J16823286
Trip Code:2301BNGSMG
Buss departue time: 23:15

Return Journey
Name; Sandeep
Class of service: Airavath volvo
PNR No.:J16823287
Trip Code:2331SMGBNG
Buss departue time: 23:55

DO U HAVE ANY PROVISION OF FEEDBACK ON YOUR SITE?

I TRAVELLED FROM YOUR BUS NO, KA01F 8336 ON 3RD MARCH 2010 FROM BANGALORE TO MYSORE BY VOLVO BUS . TICKET RS. 240/- THE AC DID NOT WORK. IT WAS EXTREMELY SUFFOCATING. ALL THE PASSENGERS WERE UNHAPPY. THEY CLAIMED REFUND OF RS.100/- PER TICKET TO THE DRIVER.
IS THERE ANY POLICY FOR REFUND OF AMOUNT/ANY GRIEVENCE REDRESSAL MECHANISM?

I was an unfortunate passenger of your KSRTC bus going to Gokarn from Hubli on 6th February 2010, of your HUBLI-TADRI bus. As per the scheduled timing, the bus should have departed at 8.30 A.M. from New Bus stand Hubli . When I reached Bus Stand it was 8.20a.m. I was told by the Plat form controller {superviser } that the said bus had left the bus stand .However he was kind enough to advise me to board another bus which was also going to old Bus stand. Accordingly i came to the old bus stand by 8.35 A M and was fortunate enough to get Gokarn bus in old bus stand. It was at 9.00 A.M.that the Bus left old Bus stand.

While purchasing the ticket I enquired with the conductor about the departure time from New Bus Stand who was casually stating that he would have left just few minutes before. Due to heavy traffic of trucks we could reach Ankola arround 1.45P.M. Since it was continuous journey for nearly five long hours I got down from the bus to relieve myself after informing the other co passanger that I would be back in few Minutes.However the bus had left to Gokarn before I came back from the urinal.

I may inform you that I am a Senior citizen and I was sitting right behind the seat of the conductor.More over to avoid anybody occupying the seat I had kept my hand bag on the seat itself. What is more ,I was the one of the 2/3 passangers travelling from Hubli to Gokarn.

When I enquired with Ankola Bus Stand Controller who expressed his helplessness and was kind enough to furnish me with Gokarn Bus Sand Phone Number. Immediately I contacted the controller on 256233 and requested him to take care of my luggage.He was kind enough to enquire about the type of luggage so that he could identify the luggage.

When I arrived at 2.45 p.m. (As there was no direct bus immediately to Gokarn from Ankola), the Controller was kind enough to hand over luggage to me.However when I enquired about the complaint book he had advised me to submit a written complaint.

I would like to know
1] Exact departure time of the bus from New Bus Stand [starting point]

2]Is it not the duty of the conductor to check whether all the onward journey passengers are counted/verified.

3]WHETHER the driver and conductor can take their own decision and cut short the destination.[The bus did not go to Tadri and left back to Hubli from Gokarn itself ]

4]Who is responsible for all the inconveniences I had to undergo physical and mental.

5]whether KSRTC make good of my financial loss.

I will be grateful to have your reply on all the above points lest I may have to take up with your Higher Authorities.

Thanking You, I remain,
Yours truely

I did book a ticket online for[protected] from Kottayam to Bangalore.
My PNR Number was J16404710.
The Trip code was 1800KTMBNG. The service was cancelled [ I did get a news that the service happens only for Friday Saturday and Sunday]. I was not informed of the same. If a service gets cancelled I think it is the duty of the organization who had collected money to refund it and inform the customer.


I did demand a refund atleast of the money that was deducted for this travel for which the service was cancelled. I did give a call to the awatar cell and they did reply to send a mail to [protected]@ksrtc.org I did do the same.

I did get a reply as below.

[protected][protected][protected][protected][protected][protected]
on Feb 19 (6 days ago) they replied

Dear Sir/Madam,

We are in receipt of your mail. Your request for refund is on process.

Regards,
Awatar Support.
[protected][protected][protected][protected][protected][protected]

After this reply nothing did happen and my money was not refunded. Also I do not wish to call again to the KSRTC (any division) as the response is as if they are giving something for free to me.

Please treat this as a complaint and hope my grievances are understood by the authorities.

KSRTC buses are really terrible!!!
Even if you are traveling for 16-18 hrs keep aside this fact of comfort..be assure that u will suffer from conductors miss behasvious specially female passengers.

Last weekend while i was travelling from shridi to bangalore on KSRTC Ac volvo,the conductor dint bother wheather the seat was alloted to female passenger or not..he simply cared of boarding extra passengers on vaccant seats.He stopped the bus around 3am n borded the passengers.n allowed them to sit beside female passengers.Even when they were not comfortable with that.Conductor dint even listen to them and told them "i[censored] are not comfortable u can get down here itsel[censored] "

What a single female while travelling can do..she has to simply shut her mouth.

Morever the legging space between seats are too less that u willl always listen passengers fighting amongst themselve for this reason!

I will never ever travel in KSRTC in future.

With such a sad and desparate heart am raising these complaint.
I had a train ticket from bangalore to thrissur on 12th feb and because of some pending work i was forced to cancel the ticket and book a ticket in kerala ksrtc bangalore scheduled at 7:30 evening.But in a hurry, i marked the boarding point as Bangalore instead of MADIWAL ST/JHNs stop.
I called up Ksrtc and the repective person too spoke very rough saying why can't you book it properly.I somehow manage to get the conductors number and called up him.
He blasted upon me asking me to come to satellite bustand. If i had that time to travel from whitefield to satellite bustand i would have never cancelled my train ticket.
He started giving lectures saying you don't have sense to book it properly isn't it?
Is that the way a customer expect from KSRTC department.I said if you can't do the needful let me contact your Authority.He kept the phone challenging me. And i find it real tough to travel in the same bus, so again unfortunately booked the ticket in 10 pm bus mentioning proper boarding point.

Is it not fare .Is it like the conductors clearly understand that nobody is going to complaint against him.
They behaves as supreme authorities.I have seen many condutors making proxy tickets too..

With respect i know they too work hard for living .we too work hard for the same.So we expects some respect afterall.

I firmly believe that if each citizen does his or her bit, we surely can make a difference, i am doing it here.Please the system also needs to respond and do its bit.

Please find the details.

KSRTC AC bus 7:30 pm to thrissur.
Mobile number:[protected]
Date :12th february.