Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Location: Bangalore, Bangalore, Karnataka, India
Hakkeem on May 2, 2011

Did not get the refund for failed transacation from KSRTC
I have done online booking through KSRTC to book my tickets from coimbatore to Bangalore on 02-APR-2011. After the payment transaction got failed. Amount Rs.390+390=780 got deducted from my account. I sent mail to the concern team ([protected]@ksrtc.org) immediately with all my details ( also attached in the attachments). Got reply from them saying that amount will be credited by end of the month. But still the amount not credited to my account.
I sent lot of reminders, but no body is responding now.
Please help me how to get my amount? To whom i need to escalate this issue?

Regards
Hakkeem
catch.[protected]@gmail.com

Hello,

I travel regularly, in the BMTC and KSRTC buses, everyday. But i have seen it many a times, that the conductors and the driver/conductors are missuing the tickets. They just collect the used tickets from the passenger who is get down and then those tickets are re-issued to the passengers who are boarding the bus in the next stop, which is a serious crime which has to be taken under observation.

People pay for the travel and still the money is not reaching the govt itself , been used by the drivers and conductors of the bus. This is a crime which has to be stopped ASAP, before it exceeds its limit of tolerance.


For Reference the bus i took on Moday i.e 25/4/2011, from NGF to Tin Factory , same thing happened to me. For reference the KSRTC bus Number: KA-01,FA 1583, Ticket issued after lot of arguments- Ticket Number:D[protected]which was again a used ticket issued by the conductor).

Although this sounds odd, but its true!! I had a visit to Tirumala from Bangalore recently and had booked my tickets to Tirupati from Bangalore through KSRTC online but i didn't book my return tickets to Bangalore since i was aware that there are so many buses running to and from Tirupati to Bangalore and seats would be available enough and moreover due to the rush in temple i was not able to predict the time to book the return tickets. After visiting the temple i reached Tirupati bus station to board bangalore bus. There were many Airavat volvo bus, sarige express and Mercedes Benz Buses. There werent many people at the bus depot to board the bus, hence i asked driver of an airavat stopped there for two tickets. He replied the bus is full so i went behind for a bus waiting to park in the station for 6.00PM departure which was empty. To my surprise even though the bus was empty the driver said its full, we can board only if we reserved the seats. Soon there were chaos as people were bulding up to board the bus but no seats. Later i discovered the KSRTC bus driver and the conductor had a tie up with few brokers running black tickets. Bus conductor was missing in the bus and only driver was seated for almost twenty minutes after the bus parked for boarding, i came to know the conductor went for talks with the broker on the vacant seats. Normal tickets rates are 390rs which are now being sold through these brokers for 600rs. Broker had collected all vacent seats from the conductor, and inside the bus broker was selling the ticket who agreed to pay him 600rs which was an adjustment before the bus came to board. I was shocked to see the same driver and conductor who told me no seats are available are now going side by side with these brokers alloting seats to people who agreed to pay more money. Since i was travelling with my wife i couldnt take the risk of staying more time waiting for the bus since i knew this would be case for all the buses, i had to fall a prey for these brokers. Finally i ended up paying Rs 470 (Rs 210per ticket and Rs.50 extra was demanded by the broker for seats alloted in front!!) which i feel is a bribe to KSRTC. As the bus moved out of the parking ramp in the bus station, it stopped for around 5-8minutes, i knew the conductor went to meet the broker to settle the charges. This bus was to Mangalore via Bangalore.
I also noticed the same process of tickets selling was happening for Sarige Express buses also and one senior officer from KSRTC replied to me all reservations are close due to excess booking!!
I couldnt believe how these bus drivers and conductors are making money through these brokers and citizens like us fall as a prey for these wonderful KSRTC team!!!!!!!!

Good Job and may god keep you wealthy always.

Note :- Regarding this I have send mail to concerned authorities as well Joint Commissioner for Transport (Administration), B'lore but still no reply

Dear Sir,
I have booked the Ticket from HYDERABAD to HOSPET and HOSPET to HYDERABAD on
[protected]. The same were canceled on[protected].
The details of Tickets are as follows

PNR No Dt of Jour. From To Dt ofBook Dt of Can

J[protected]/03/2011- HYDERABAD to HOSPET - 07/03/[protected]
H[protected]/03/2011- HOSPET to HYDERABAD - 07/03/[protected]

The booking payment is done thru OnlineSBI and my KSRTC Username is vijay._mantri
In the Booking History status is shown as "Cancelled" as well as refund amount is shown.

But till today I have received the money for only one ticket as Rs. 360. in my SBI account.
Even after more than one month of Cancellation I have not recd any money (Rs. 507.00) for one more ticket (PNR H[protected]
This is worst Customer Service I have seen in my life where Authorities are not ready to give simple response to the Customer.
So I kindly request you to look in the matter & refund the amount urgently.

Once I recd the response from like

"Respected Sir/Madam,
We have received your mail and the same will be verified and
necessary action will be taken to refund the amount. You are
requested to check up with the bank/statement of account for the
refund amount. In case amount is not received in in 7 working
days CALL: 080 – 22220386."

I have number of time on this phone but no one lifting phone.

Hoping +ve response from ur side,
Thanks & regards.

Sir,
The number of stops entertained in karnataka sarige bus from Bangalore to Mangalore are too many and beyond justification. This makes the regular commuters to spend a long time on treacherous route like shiradi ghat. When the fare collected from the commuters are of express rate, I dont thick it is fair from the corporation side to entertain frequent stops. The number of stops provided between Hassan and Mangalore are really horrible and it needs to be reduced as frequent buses ply between Hassan and Sakaleshpur. Further, the delay in reaching the last stop- Mangalore also deprive the commuters to catch the connecting services from Mangalore to various destinies. Therefore it would be of great help for the commuters if the travel period is reduced by minimising the stops to one or two.
Thank you
Viswas

Hi,

I had booked two KSRTC Semi Deluxe tickets for the journey from Pune to Belgaum and Pune to Hubli dated 18/03/2011. The bus is of Hubli Depot(Shirdi-Hubli), which comes from Shirdi - Pune - Belgaum - Hubli. The departure time of the bus was at 22:30 from Swargate, Pune. But on that day I waited till 00:30 of 19/03/2011 almost two and half hour and the bus didnt report still. This is the 3rd time I am facing this problem. Sometimes I never find this bus visiting Swargate and again it was the same case this time. I waited for 2 and half hours and I didnt find this bus visiting Swargate bus stand, and we finally boarded some other KSRTC ordinary bus. It was realy pathetic service.

And I had no clue where to approach for registering a complaint and finally ended up regitering here.If that bus is not regularly visiting Swargate bus stand, then why KSRTC enabled online booking for that bus. This I feel a kind of cheating the passengers.

I request you to take a strict action against this kind of service by KSRTC and also request to refund the amount for the two tickets I booked.

Details of Tickets:

KSRTC Login ID: prasad_gkk
Date Of Journey: 18/03/2011
Trip Code : 1730SRDHBL
PNR No: T[protected]Pune - Belgaum)
PNR No: T[protected]Pune - Hubli)

Hi,

I am a frequent traveller beteween Ernakulam and Mysore and your serices are indeed to be applauded.
But i have a complaint regarding one of your airavat plying beteween Ernakulam and Mysore.
It has come to my observation that Airavat which i travelled on 14/03/2011
PNR no: J22244674
From:Ernakulam
To: Mysore
The A/C system is faulty and is not working at all.

I had travelled in the same bus on 15/02/2011
PNR No: J21857278
From: Ernakulam
To:Mysore.
That day also bus had A/C problems and had a break down.

The same bus had a break down couple of months before also
Date: 04/04/2010
PNR No: J16955961
From: Ernakulam
To: Mysore

Incidently The Conductor and Driver was same all the three times. Only in the last time driver was different.

The condition of your bus is very bad and repeatedly having problems. What i donot understand is, Why even after maintenance the issue is reoccuring?

There is fault somewhere in the system and i plead with you to solve it asap.

Apart from these three cases where the conductor was same for all the cases, I have had a good experience with your airavat services. I urge you to do something about the bus, I am complaining about

Thaking you,
Suraj

My self Amol, travelling from Bedkihal (Tal Chikodi) to Ichalkaranji from KSRTC Bus on 6th March 2011 @ 6;45 in the evening. Bus number was KA 23, F- 96 which was Raybag - Ichalkaranji- Raybag. The conductor of the Bus was very rudly behaving. When i entered the bus he gave me the ticket of Rs 14 and i paid him Rs 20. He asked me for change, so i gave him Rs 4 after then again he was asking me for Rs 10. In that case i asked him,insted of he giving me Rs 10 back, why he is asking from me. He started to quaral with me and asked me to pay Rs 10 again.

When i asked the name of Conducter, he was not ready to tell. I also observed that he was not wearing his batch through which we can identify his name and the depot to which the bus belongs. However i asked him this bus is from which depot, he said it from Raybag.

After when i came to home, i called Raybag depot. The person who attended my call was very good person i told him all things happen and asked him to transfer my call to the Depot Manager, he requested that as it is sunday depot manager is not available and asked to call on monday that is on 7th March 2011. I called on 7th March 2011, the person who was attending the call asked me the reason why i want to talk with depot manager again i told him all the things. However is was not ready to transfer.

If we are not in a postion to talk with the bosses of the conducter, then where should we go. Why the conducter is not wearing his batch and ourself being a highly educated why should we have to listen to them and face the situation which insults us.

Can the KSRTC solve my query and give and give warning to respective conducter. As in this case there is no matter of money, its matter of my insult. If the ksrtc solv my query they can contact me on my following mail id:-
caamol.[protected]@gmail.com

Hi,

I have booked the bus ticket on[protected] for the journry from Hyderbad to Hubli.
And at same time I booked for return trip as I avail 10% discount.
On tuesday as I went to bus stand the bus was cancelled due to unavoidable situation.Then I canclled tocket but I got less amount.

Intial cost of ticket from Hyderbad to Hubli=590
After cancellation I got = 535
Return trip from Hubli to hyderbad =535

Thanks & Regards,
Raghavendra M

I'm a regular passenger in Aluva- Paravur route (Ernakulam Dist). Heavy rush inside bus comes at 7.30am to 9am and 5pm to 6.30pm. At these times, ksrtc officials run very few buses and makes travelling difficult to passengers . 5 or 6 buses will leave bus stand simultaneously. 2 or 3 buses among these may be vacant.
Handling too much people in a bus is very difficult to conductor and driver also. ATO's and other officers are responsible for this. Daily i've to wait atleast 35 mins at the busstop for a bus to Aluva.
After 10am, we can see a chain of buses from Paravur to Aluva and vice versa. Most of these have driver and conductor alone throughout the journey. Hundreds of litres of diesels is wasting each day.
At morning and evenings buses will not stop at bus stops. Passengers should complete a 100meter race to reach bus.
Please help us sir.

I was traveling from Kembhavi to Bijapur on 25 th February 2011 in the bus KA-34 F-392.

In between driver gave the bus to conductor to drive and also to his friends.

I have the photos of all the persons driving the bus. In one of the village near by Devara hipparagi one school girl just missed an accident, at that time conductor was driving. I asked the driver, but was very rude on me.


I tried to lodge a complaint in Bijapur depot, but nobody responded well, all are rude on me only.
So who is responsible for such things.


Kindly take some action on KSRTC Bus driver.

I have phots in my mobile.. will attach if required.

Thanks & Regards,
Gururaj

I want to make a complaint on a KSRTC bus conductor who did not stop the bus at the passenger end point of my ticket saying that this bus don't stop there and he is not responsible for the ticket I took online with my end point. So what is the use of taking an online ticket by selecting end points and by paying extra service charges?

My PNR is J21905149. My service end point is Aiswarya Petrol bunk which comes after the mysore main bus stand. I booked ticket from madurai to mysore selecting the end point as Aiswarya petrol bunk. I selected this service only because it comes to this petrol bunk and there is an end point selection to getdown there. Otherwise i would have selected some other service or even other private travels.

The bus conductor asked me to buy a new ticket for K.R.Nagar as that is the next stop and then he will stop the bus in my end point place. He did not stop the bus in time argued with me for long time, the bus went 3km away from my endpoint. Its early morning 4.45AM and I had to go by walk as its out of the mysore city.

I even complained to ksrtc to the provided email id, but noreply from them. this is the email id to complaint [protected]@ksrtc.org

Dear Sir / Madam

There were two failed transactions via the KSRTC website using my Corp Bank Debit card, transaction no OB3043488 and OB3043579 dated 16th Dec 2010. I've emailed KSRTC with the details and also my bank statement. However they have refunded only one of them and have kept mum over the second one. The amount is Rs.1014.00. Have emailed them 5 times now and nobody picks up the call at their number. I've been given no details or nobody even bothers to reply to me.

Please help. I've attached the failed transaction details

Regards
Nishanth

Hi,

The below is the failed transaction detail which I made through ksrtc.in site <ebooking> for Airavat Bus.

OB Ref NO : OB3227382
Journey Date: 30/01/2011
Booked On : 28/01/2011

As specified in the site <Send a mail to [protected]@ksrtc.org quoting the KSRTC OB reference number or LOGIN ID & Transaction Date.> , I sent mail to [protected]@ksrtc.org

Also I tried calling on this no:[protected] but no one answers.

I have not yet received the funds back in my accounts.

Hi KSRTC,
on 31.12.2010 I have done 2 tran(862862 & 154433) out of 1 success & 1 failure still failure

trn amount is not returned to my ICICI CC a/c.
Pnr No- J21236196, Journey Date-02/01/2011, Booked On-31/12/2010

Thanks for cooperation & refund.
-Sitanshu

i have booked the ticket for Bangalore to prune on 29.01.11 ,during booking timed out ,the details are in failed booking history,but amount is transferred from my account ,i noted down the OB REFERENCE NUMBER,The number is OB3232249 amount is 926.and again I booked the ticket for my friend from my account and here with i am attaching bank details also.

Sir
Daily 30 Buses dropping passengers & pick up from Naidu lay out at near chikkalasandra,Bangalore. This is good convincing for this surrounding people But here is no TOILET for
DRIVER&CONDUCTOR&PASSENGERS 30 BUSES MEANS Please can u calculate the crowd PLEASE COME & SEE THE PLACE WHO IS THE CONCERN OFFICIALS FROM KSRTC & one more thing please PROVIDE KSRTC RESEVATION COUNTER IN NAIDU LAY OUT BUS STAND

Hallo sir,

In Puducherry only KSRTC counter is their, he is collecting money extra while ticket booking, In Sunday ticket means Minimum Rs 50 will take extra amount, any body ask means if interested u take otherwise no need, like that giving answer. so please solve the problem

KSRTC has planned to cancel all the bengaluru depot Rajahamsa buses route from Bangalore to chennai or Chennai to bangalore. Planned to replace with Volvo buses.
Current fair:
Volvo: Rs580
Rajahamsa: Rs290

Middle class people who wanted to travel cant afford the volvo prices. KSRTC has to think about the middle class and normal people before taking up all this Crap decisions. KSRTC is a public service department it has to act for the people. This is a major concern need to be escalated against the KSRTC officers who took the decision.

Dear Sir,

I would like to bring u notice that the following billet.


I had booked a ticket (ticket no[protected] for 1(seat no 26) from Kankanadi (Mangalore) to Bangalore for 9 January 2011 time 20 :36 in KSRTC RAJAHAMSA BUS.The bus left me at the pick up point inspite of showing hand and shouting, because of this i had to travel in pvt bus which in ghat section met with an accident, so i reached late to b'lore and was late to the office . This is very irresponsible behaviour from the KSRTC staff. When there is a reservation it means the passenger is bound to board the bus.

I request the concerned to punish the staff and get my ticket refunded asap. and teach the staff to pick up the passengers at the mentioned POINT on the reservation ticket.

Thanks
Nithesh