Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Hi,

I had booked two KSRTC Semi Deluxe tickets for the journey from Pune to Belgaum and Pune to Hubli dated 18/03/2011. The bus is of Hubli Depot(Shirdi-Hubli), which comes from Shirdi - Pune - Belgaum - Hubli. The departure time of the bus was at 22:30 from Swargate, Pune. But on that day I waited till 00:30 of 19/03/2011 almost two and half hour and the bus didnt report still. This is the 3rd time I am facing this problem. Sometimes I never find this bus visiting Swargate and again it was the same case this time. I waited for 2 and half hours and I didnt find this bus visiting Swargate bus stand, and we finally boarded some other KSRTC ordinary bus. It was realy pathetic service.

And I had no clue where to approach for registering a complaint and finally ended up regitering here.If that bus is not regularly visiting Swargate bus stand, then why KSRTC enabled online booking for that bus. This I feel a kind of cheating the passengers.

I request you to take a strict action against this kind of service by KSRTC and also request to refund the amount for the two tickets I booked.

Details of Tickets:

KSRTC Login ID: prasad_gkk
Date Of Journey: 18/03/2011
Trip Code : 1730SRDHBL
PNR No: T[protected]Pune - Belgaum)
PNR No: T[protected]Pune - Hubli)

Hi,

I am a frequent traveller beteween Ernakulam and Mysore and your serices are indeed to be applauded.
But i have a complaint regarding one of your airavat plying beteween Ernakulam and Mysore.
It has come to my observation that Airavat which i travelled on 14/03/2011
PNR no: J22244674
From:Ernakulam
To: Mysore
The A/C system is faulty and is not working at all.

I had travelled in the same bus on 15/02/2011
PNR No: J21857278
From: Ernakulam
To:Mysore.
That day also bus had A/C problems and had a break down.

The same bus had a break down couple of months before also
Date: 04/04/2010
PNR No: J16955961
From: Ernakulam
To: Mysore

Incidently The Conductor and Driver was same all the three times. Only in the last time driver was different.

The condition of your bus is very bad and repeatedly having problems. What i donot understand is, Why even after maintenance the issue is reoccuring?

There is fault somewhere in the system and i plead with you to solve it asap.

Apart from these three cases where the conductor was same for all the cases, I have had a good experience with your airavat services. I urge you to do something about the bus, I am complaining about

Thaking you,
Suraj

My self Amol, travelling from Bedkihal (Tal Chikodi) to Ichalkaranji from KSRTC Bus on 6th March 2011 @ 6;45 in the evening. Bus number was KA 23, F- 96 which was Raybag - Ichalkaranji- Raybag. The conductor of the Bus was very rudly behaving. When i entered the bus he gave me the ticket of Rs 14 and i paid him Rs 20. He asked me for change, so i gave him Rs 4 after then again he was asking me for Rs 10. In that case i asked him,insted of he giving me Rs 10 back, why he is asking from me. He started to quaral with me and asked me to pay Rs 10 again.

When i asked the name of Conducter, he was not ready to tell. I also observed that he was not wearing his batch through which we can identify his name and the depot to which the bus belongs. However i asked him this bus is from which depot, he said it from Raybag.

After when i came to home, i called Raybag depot. The person who attended my call was very good person i told him all things happen and asked him to transfer my call to the Depot Manager, he requested that as it is sunday depot manager is not available and asked to call on monday that is on 7th March 2011. I called on 7th March 2011, the person who was attending the call asked me the reason why i want to talk with depot manager again i told him all the things. However is was not ready to transfer.

If we are not in a postion to talk with the bosses of the conducter, then where should we go. Why the conducter is not wearing his batch and ourself being a highly educated why should we have to listen to them and face the situation which insults us.

Can the KSRTC solve my query and give and give warning to respective conducter. As in this case there is no matter of money, its matter of my insult. If the ksrtc solv my query they can contact me on my following mail id:-
caamol.[protected]@gmail.com

Hi,

I have booked the bus ticket on[protected] for the journry from Hyderbad to Hubli.
And at same time I booked for return trip as I avail 10% discount.
On tuesday as I went to bus stand the bus was cancelled due to unavoidable situation.Then I canclled tocket but I got less amount.

Intial cost of ticket from Hyderbad to Hubli=590
After cancellation I got = 535
Return trip from Hubli to hyderbad =535

Thanks & Regards,
Raghavendra M

I'm a regular passenger in Aluva- Paravur route (Ernakulam Dist). Heavy rush inside bus comes at 7.30am to 9am and 5pm to 6.30pm. At these times, ksrtc officials run very few buses and makes travelling difficult to passengers . 5 or 6 buses will leave bus stand simultaneously. 2 or 3 buses among these may be vacant.
Handling too much people in a bus is very difficult to conductor and driver also. ATO's and other officers are responsible for this. Daily i've to wait atleast 35 mins at the busstop for a bus to Aluva.
After 10am, we can see a chain of buses from Paravur to Aluva and vice versa. Most of these have driver and conductor alone throughout the journey. Hundreds of litres of diesels is wasting each day.
At morning and evenings buses will not stop at bus stops. Passengers should complete a 100meter race to reach bus.
Please help us sir.

I was traveling from Kembhavi to Bijapur on 25 th February 2011 in the bus KA-34 F-392.

In between driver gave the bus to conductor to drive and also to his friends.

I have the photos of all the persons driving the bus. In one of the village near by Devara hipparagi one school girl just missed an accident, at that time conductor was driving. I asked the driver, but was very rude on me.


I tried to lodge a complaint in Bijapur depot, but nobody responded well, all are rude on me only.
So who is responsible for such things.


Kindly take some action on KSRTC Bus driver.

I have phots in my mobile.. will attach if required.

Thanks & Regards,
Gururaj

I want to make a complaint on a KSRTC bus conductor who did not stop the bus at the passenger end point of my ticket saying that this bus don't stop there and he is not responsible for the ticket I took online with my end point. So what is the use of taking an online ticket by selecting end points and by paying extra service charges?

My PNR is J21905149. My service end point is Aiswarya Petrol bunk which comes after the mysore main bus stand. I booked ticket from madurai to mysore selecting the end point as Aiswarya petrol bunk. I selected this service only because it comes to this petrol bunk and there is an end point selection to getdown there. Otherwise i would have selected some other service or even other private travels.

The bus conductor asked me to buy a new ticket for K.R.Nagar as that is the next stop and then he will stop the bus in my end point place. He did not stop the bus in time argued with me for long time, the bus went 3km away from my endpoint. Its early morning 4.45AM and I had to go by walk as its out of the mysore city.

I even complained to ksrtc to the provided email id, but noreply from them. this is the email id to complaint [protected]@ksrtc.org

Dear Sir / Madam

There were two failed transactions via the KSRTC website using my Corp Bank Debit card, transaction no OB3043488 and OB3043579 dated 16th Dec 2010. I've emailed KSRTC with the details and also my bank statement. However they have refunded only one of them and have kept mum over the second one. The amount is Rs.1014.00. Have emailed them 5 times now and nobody picks up the call at their number. I've been given no details or nobody even bothers to reply to me.

Please help. I've attached the failed transaction details

Regards
Nishanth

Hi,

The below is the failed transaction detail which I made through ksrtc.in site <ebooking> for Airavat Bus.

OB Ref NO : OB3227382
Journey Date: 30/01/2011
Booked On : 28/01/2011

As specified in the site <Send a mail to [protected]@ksrtc.org quoting the KSRTC OB reference number or LOGIN ID & Transaction Date.> , I sent mail to [protected]@ksrtc.org

Also I tried calling on this no:[protected] but no one answers.

I have not yet received the funds back in my accounts.

Hi KSRTC,
on 31.12.2010 I have done 2 tran(862862 & 154433) out of 1 success & 1 failure still failure

trn amount is not returned to my ICICI CC a/c.
Pnr No- J21236196, Journey Date-02/01/2011, Booked On-31/12/2010

Thanks for cooperation & refund.
-Sitanshu

i have booked the ticket for Bangalore to prune on 29.01.11 ,during booking timed out ,the details are in failed booking history,but amount is transferred from my account ,i noted down the OB REFERENCE NUMBER,The number is OB3232249 amount is 926.and again I booked the ticket for my friend from my account and here with i am attaching bank details also.

Sir
Daily 30 Buses dropping passengers & pick up from Naidu lay out at near chikkalasandra,Bangalore. This is good convincing for this surrounding people But here is no TOILET for
DRIVER&CONDUCTOR&PASSENGERS 30 BUSES MEANS Please can u calculate the crowd PLEASE COME & SEE THE PLACE WHO IS THE CONCERN OFFICIALS FROM KSRTC & one more thing please PROVIDE KSRTC RESEVATION COUNTER IN NAIDU LAY OUT BUS STAND

Hallo sir,

In Puducherry only KSRTC counter is their, he is collecting money extra while ticket booking, In Sunday ticket means Minimum Rs 50 will take extra amount, any body ask means if interested u take otherwise no need, like that giving answer. so please solve the problem

KSRTC has planned to cancel all the bengaluru depot Rajahamsa buses route from Bangalore to chennai or Chennai to bangalore. Planned to replace with Volvo buses.
Current fair:
Volvo: Rs580
Rajahamsa: Rs290

Middle class people who wanted to travel cant afford the volvo prices. KSRTC has to think about the middle class and normal people before taking up all this Crap decisions. KSRTC is a public service department it has to act for the people. This is a major concern need to be escalated against the KSRTC officers who took the decision.

Dear Sir,

I would like to bring u notice that the following billet.


I had booked a ticket (ticket no[protected] for 1(seat no 26) from Kankanadi (Mangalore) to Bangalore for 9 January 2011 time 20 :36 in KSRTC RAJAHAMSA BUS.The bus left me at the pick up point inspite of showing hand and shouting, because of this i had to travel in pvt bus which in ghat section met with an accident, so i reached late to b'lore and was late to the office . This is very irresponsible behaviour from the KSRTC staff. When there is a reservation it means the passenger is bound to board the bus.

I request the concerned to punish the staff and get my ticket refunded asap. and teach the staff to pick up the passengers at the mentioned POINT on the reservation ticket.

Thanks
Nithesh

Dear sir/madam,
I am surprised to see the bus conductors behaving harsh to the passengers at times.I got into the Kerala State Road Transport Corp.'s bus number KL 15 8265 on 8th January 2011 from Valanchery.This is a Super Fast bus heading to Thiruvananthapuram. When asked for a ticket to Thangalpadi Junction(Keltron junction,near MES College of Engineering,Kuttippuram),which is indeed a Bus stop for all kinds of KSRTC buses including Superfast buses,the Bus conductor refuses to give a ticket. I told him that there is a bus stop there,but he continues refusing.Later on,the bus conductor even shouts on me and i was subjected to take a minimum charge ticket and was asked to get down at the nearest stop to my place. This complaint is to ensure that in future such misbehaviour may not be entertained.Being a loyal citizen to this country,all the above mentioned incidences are true and hurt the passengers with their feelings.
I hope the complaint would be considered seriously.

Hi,

I booked the tour of 4 days and 5 nights of Mysore-Ooty-Kodaikanal package offered by KSRTC from Bangalore.Tour starts on 17th of Dec. On the way to Kodaikanal from Ooty on 19-Dec-2010, driver took 250 Rs from each member of the bus, claiming that there is some kind of problem in a bus and we need to replace that bus. He promised us to give back 250 Rs, to each member tomorrow in Kodaikanal. But no refund is made. Driver mobile is also switched off on 20-Dec-2010. We made inquiry about Bhavni Travels and peoples said that this is happening everyday on a way of Ooty to Kodaikanal.

This act is shameful in the sense that everyone knows about it and nobody is taking any action. KSRTC is a responsible body and people have trust on it. I dont think without any internal member involving this is possible. Please look into this matter seriously and take serious action against that travel company such as cancelling their license, so that these kind of incidences wont happen again.

I am also uploading the pictures of the bus which we have taken during our travel for your help.

Travel Agency Name : Bhavani Travels
Bus Number : TN43 C 0711

If possible please give us refund of that 250 Rs.

Thanks,
Rahul

Today I am writing in this section is becuase of the frustration. KSRTC has one of the most pathetic customer service. Online booking doesn't work fine, Phone service cannot be pathetic because nobody receives the call. Today I tried to book tickets from Bangalore to Pondicherry online which did not work as usual, so for a change I tried the phone service. I called [protected], First of all it was difficult to find the number. After finding the number, I have tried to call them more than 10 times and nobody answered the call. The time I called was between 3.00PM to 4.00PM on a friday, which is not half day.

When the above options did not work, I tried to find help directly. I walked up to a person in KSRTC's so called "May I help You" counter. "May I help You" thats , sorry about the word but its the frustration you have to understand. If you walk to this person ask a question. The way he answers would be as though we are troubling him. When I approached him, he was literally scraching his balls and ignoring me. When I tried to tell him this is not customer service. He almost got in to a fight with me.

If you cannot provide a good service, the best option for you is to stop the services which you cannot maintain.

With due respect KSRTC Customer Service Sucks!!!!!!

Dear Sir

I put two solar tank boxes to KSRTC Volvo Vehicle no:KA-01.F-9075 Driver name:BASAVARAJU Dated ON 31/12/2010 Departure time 5.15PM.from Bangalore Time ROUTE No: Bangalore To Trisur. He told me to put luggage to luggage box after he asking me 600Rs luggage charge Without luggage reciept. I am asked for luggage ticket for 600Rs But he didnt give that. and after reaching mysore He is not giving the luggage without paying 600Rs There also I am asking the Luggage ticket that time he threatening me he Told me like this HEY LOFER FIRST GIVE HE AMOUNT AFTER TAKE YOUR GOODS.After that Without luggage ticket i am giving the 600 rs and taking out my luggage

Pls Take the action about driver .i wil give this complaint Transport minister also I have Recording and photos for this Complaint

When trying to book tickets through KSRTC website, it always gives error message that " Server is busy. Please try after sometime...sorry for the inconvenience". This happens mostly during the diwali, christmas, new year & Pongal seasons.
Please help the consumers to book tickets through online facility.