Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Yes. This happens with KSRTC buses. If the driver/conductor know about their 'dharma' this would have been avoided. They should realize the fact that the bus facility is for the welfare or service of the travelers and not to stick to the policyrules always.

dear team,
OB3615049

OB3615088

i have tried two times to book ticket on 20/4/11. but its not booked and my money deducted from my account. so please refund my money on my account.


regards
zabir
[protected]
[protected]@gmail.com.

KSRTC — DRUNK Passengers

Dear sir,
Can you imagine for a moment how difficult it is to travel with your neigbour in VOLVO bus,
who is DRUNK, and stinks very bad, all through the journey you have to tolerate these kind of people, as they fall on you all the time, you have to excuse them since they are drunk. Why there is no checking of drunk people in buses, as it is done on regular bases on roads for two wheelers, and car drivers.Is there any way we can communicate to police on the way kindly consider my complaint and let us make the journey a relaxing one so that the next morning i should go fresh to office.
Regards.
Nagsen Phule

u also drunk and come boss

KSRTC-Mysore bus service — Conductors not giving new tickets

Sir

I have been using 102 bus ( at 8:30 am) for last 8 months, the conuctor of the bus is very rude in behaviour, and in intial days he used to give me the old/used tickets. Once when I noticed it and asked for a new ticket he argued and told me to give exact change i.e. 7 rupees to get a ticket. He also threatened that he would not allow me to get into the bus. From last 7 months I am giving exact change to get a new ticket. He also indulged in taking bribes from the passenger and allowing them to travel without ticket. I dont have any other option rather than using that bus, because only one bus of 102 No. is there and the same conductor is coming nearly daily. From last 7 to 8 months I have noticed that there are not only one conductor who is involved in corruption, there are many like this type. They think that KSRTC bus is thei own property. I request your kind attention in this matter earliest.

Hi Sir,

I have reserved ticket from Mysore to Palghat in KSRTC 02/01/2012 by Rajahamsa Executive. Iam a frequent cstomer to Palghat as there are no trains through these routes.
The journey started at 2100. It was a night mare with my family. I had faced this same problem when I went alone two weeks before. Now with my family and childrens it caused lot of discomfort to all.The bus started to stop at all bus stand like a passenger from Nanjangud, Chamarajnagar etc. It can be agreed as the bus was left with some more seats. But after Sathy the bus became a passenger with passengers standing(drunken) causing difficulty for reserved passenger. The entire journey the lights were switched on. Who has given orders for conductor to take standing passengers in Rajahamsa Executive. We prefer Rajahamsa for smooth travel with family during night. If this is the condition we can opt for passenger during day instead Rajahamsa paying huge amount. As a citizen of India I want positive response from your end and action against the conductor and driver. I request you to investigate the matter and confirm the action taken and pass informtion to conductors of Rajahamsa/Volvo class buses. Any query call me at [protected]
Kindly do the needful.

Ticket details:
PNR Number : J27393845
Date of Journey : 02/01/2012
Service Start Place : MYSORE
Service Start Point : MYSORE BUS STAND
PassengerStart Point : MYSORE
Time of Departure : 20:25 Hrs.
PlatformNumber : 3
Class of Service : RAJAHAMSA EXECUTIVE
PickupPoint : MYSORE BUS STAND
ServiceEnd Place : PALGHAT
Service End Point : PALGHAT B.S
Passenger End Point : PALGHAT
Trip Code : 1700BNGTRC
No. of Seats : 2 (Adults=2; Children=1 )

Seat No/s : 1, 2, 5

Passenger Information
Name : KA Shabeer ([protected])

have booked 1tickets on 06/11/2010 in KSRTC online ticket booking service. One from raichur to hubli. the transactions, the amount of the ticket deducted from my debit card but the tickets could not be booked. so plz help me

I am fade up by all this. Please help me getting my money back. my cell no[protected]

Dear sir,
I was trying to book ticket from Hydrabad to banglore on 5/11/2010, unfortunately the seat has booked by someone else and my money has been debited from axis bank account.
The details of transation are as follows
Transation ID: PUR/KARNATAKA R/BANGALORE/051110/1
Amount deucted: Rs 727
Bank : Axis bank, Noida
A.C. No: [protected]

I am waiting for refund from last 6 days.How could i get it
please help me.

Mob no [protected]

OB13131685 EMAIL:[protected]@gmail.com
from:bangalore
to:tirupathi
tripcode:2030CKSTPT
seat no:27
name:yaswanth
age:21
dateof booking:17/09/2014
date of jorney:01/10/2014
money is deducted in my account but i didnt get any msg or mail to me
so kindily refund my money to my account
if any detials call to me num:[protected]
thank you
p.yaswanth

I wanted to book a ticket from bangalore to hubli for friday[protected] on thursday[protected]'O clock). Since the server was down, i was not able to book the ticket online. So i told my friend to book the ticket from hubli new bus stand (since he was very near to bus stand, i told him). Eventhough after providing correct information, KSRTC employee booked the ticket for thursday and immedietly my friend went and asked him to change the date. He told he cannot change date and cannot refund the money also. I had to book one more ticket for friday. See, Why i have to pay money for your mistake. This is very disgusting. I also called conductor and i confirmed that the bus was not full. Please help me to refund the money.

name: Nitin
Mobile: [protected]
email: nit1jadhav.[protected]@gmail.com

I have booked my ticket on 12.11.2011 Ref: No OB4867517 for bangalore to Goa, The ticket failed to booking so kindly refund the amount Rs 790/-.

Dear Sir / Madam,
Most of the travelling time i am facing, (all the busses used in the rajahamsa executive class by KSRTC) contain bed bugs. I'm facing this problem for the past 6 months. The journey is extremely horrible. We pay such a huge fare & get this kind of service. Its high time for KSRTC to find a solution for this problem...! I use to travel most of the time to Kodagu, & Chennai in this rout night buses we facing this problems very difficult to travel Just immage night without sleeping travelling, some time taking with our family with childerns, last time my daughter got alergy because of this. We are fedup to keep our bags inside the bus, b'coz, bugs sticks into the bags or cloths.
Pls take this is a serious issue, Dont read and laugh.
Can you give the feedback regarding this issue, My mail id is. [protected]@rediffmail.com
Thanking you with best regards,
Thammaiah

Personal — Bus Driver didn't stopped at bus stand

Hi,

I was waiting for the bus on 25/03/2009 at around 9:30 PM at powai lake bus stop for 489 bounded to shivaji nagar.The driver saw me than also he didn't stop at the stop.I caught the auto and followed that bus to next stop and when i was giving money to auto driver and running towards bus stop he again didn't stopped the bus and at that time other two people also missed there bus due to driver's negligence.Finally i carried the same auto to two stops ahead and caught the same bus.When i asked the driver, reason for not stopping he argued and abusing.I want BEST to take some strict action for such drivers as i have repeatedly seen this type of problems.
The BUS NUMBER :-MH-01, l 8916 and internal bus no:-7760.

Hope to see some positive action to my complain.

Last Saturday the BUS from ernakulam to coimbatore (Mannuthy ByPass) didnt stop in Kalloor in the morning 6:10 am. I came from padivattom to kalloor for getting this bus. Whether special bus like is meant for public or is this to bus driver's personal people only?

Hi,

I have not received any updates on the below mail. It's been already 3 months this transaction has happened. Please let me know on any updates on this. If I am not going to get any response to this I will be lodging a complaint in the consumer court on the same. Please don’t make things complicated.

Thanks & Regards,
Vishwanath.

Its shame for KSRTC that they fail to refund public money blocked during e-mail transaction.Authorities shuld do some thing to avoid defamation of KSRTC because of incompetent people sitting around General Manager of KSRTC.

S.M.Sharma
Mob.[protected]
mail: surender.m.[protected]@gmail.com

Online transaction refund
My online transaction got failed, but money (Rs. 1264) got debited from the credit
card
already send lot of mails to [protected]@ksrtc.org, but till now no
reply from them..
Please look into this issue ASAP.

OB reference No: OB2403696
LOGIN ID: Vidyalaks23
Transcation Date: 24/07/2010

Its been more a month, but still no reply for the mails i have sent and if i call to this number (Please call on[protected], 22221321, 22221332 and 22221128 Extn
283 for delay in refund of credit card payments and any other debit
card payments except SBI.
Please call on[protected], 22221321, 22221332 and 22221128 Extn
280 for delay in refund of online SBI (debit cards) payments.),

but if we call, they put us on HOLD and i once almost waited 30 min, but no reply.

Please someone look into this issue orelse there is no use in Consumer protection and stuffs.

Same thing happening in my case. they dont pick the call or if they pick, they disconnect it.. I tried calling 22221321 and no response at all
I am scared about the payement with credit card, otherwise they will charge for the pending amount.

jagan

I am also facing the same problem with this KSRTC. Could you please guide me how to get refund for the ticket.. I booked two tickets and those were cancelled during booking itself... mail me [protected]@yahoo.co.in

Today I am writing in this section is becuase of the frustration. KSRTC has one of the most pathetic customer service. Online booking doesn't work fine, Phone service cannot be pathetic because nobody receives the call. Today I tried to book tickets from Bangalore to Pondicherry online which did not work as usual, so for a change I tried the phone service. I called [protected], First of all it was difficult to find the number. After finding the number, I have tried to call them more than 10 times and nobody answered the call. The time I called was between 3.00PM to 4.00PM on a friday, which is not half day.

When the above options did not work, I tried to find help directly. I walked up to a person in KSRTC's so called "May I help You" counter. "May I help You" thats , sorry about the word but its the frustration you have to understand. If you walk to this person ask a question. The way he answers would be as though we are troubling him. When I approached him, he was literally scraching his balls and ignoring me. When I tried to tell him this is not customer service. He almost got in to a fight with me.

If you cannot provide a good service, the best option for you is to stop the services which you cannot maintain.

With due respect KSRTC Customer Service Sucks!!!

Hi Jagana,

I am sundeep, i booked a ticket using Ksrtc online portal on 27/04/2011 due to some error trasaction was not successful but from by credit card amount was deducted..(after that i booked same ticket with another transaction using same card and that was successful for that also amount deducted)
when i called Credit card guys they told me if transaction was not successful then merchant can not claim the amount ..so blocked amount will return back..
but when i checked the credit card statement for that month this amount o[censored]nsuccessful; transaction was deducted from by card, when i called the Credit card care they told me that merchant claimed the amount.

Now i need to get back the ammount back from KSRTC but when i call above number you mentioned no answer from other side.

can some one tell me how to proceed ?


my detail are as follow:
transaction reference No: T27752 (sbi credit card transaction number, received from SBI cust care)
LOGIN ID: sundeep_rd
Transaction Date: 27/04/2011
Amount: 599rs

I am into the same situation. Did anything solve your problem?
Please let me know the solution if you received your money.
- [protected]@gmail.com

sir i have booked a e. ticket from bangalore to trichy o[protected] for 9.15 pm airavat bus, from my cityunion bank netbanking transac9tion9 sb a/c no.137077, trichymain0 Rs.618. but transaction was failed, kindly verify your a/c and refund the same to my SB a/c.Thanks.

Rs 560 AMOUNT DEBITED WITHOUT CONFIRMATION OF TICKETS

I was trying to book ticket online on 12/05/2011 at around 02.15 PM. The amount Rs 560.00 had been debited from my credit card account but ticket was not confirmed. Please refund the amount.

Login ID : sankarbrns


My transaction details are as fallows

Booking Date Journey Date Amount Time Login ID From To Service

12/05/2011 12/05/2011 560.00 02:15 PM sankarbrns Hubli to Bangalore Airavat

Regards

B.R.N.Shankar

Mob: [protected]

KSRTC — Amount debited without tickets

KSRTC CHEATERS and RASCALS
I was booking a ticket from Bangalore to Hyderabad. When I selected seats and confirmed entering my atm details, I was shown that tickets are taken by someone else. when I checked with my bank amount was deducted. No one answers calls as well.

Reference no: OB5192511

Highly unproffesional behaviour by a trusted govt organisation.