Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I had booked a ticket for my mother in KSRTC - Rajahamsa Executive bus (Trip Code 2144BNGJMK) for 31st July, 2011 and specified pick up point as Navarang Park. However when the bus came and I was holding the bag and ticket and was waiting it to stop, the bus didn't stop at all at Navarang and nobody responded to the number mentioned in the ticket - [protected]. I then enquired at KSRTC ticket counter, Navarang and when that guy called, the conductor told the bus was just after Navarang signal and waiting. I, for the safer side, took the car and the bus was waiting after 3km from the pick up point! Luckily I had car so I could drop. If any lady is alone how she can go? City buses don't ply there and it is not safe to take auto at 10 30 PM. The conductor is highly irresponsible and he didn't even apologize for not stopping. Now it also loss for the KSRTC because now I don't feel like traveling in it. I am a regular commuter from last 5 years. Please ensure such incidents do not repeat in future and KSRTC has to apologize for the same. Since only one ticket was booked from Navarang, KSRTC can find me and apologize.

Dear Manager,



Sub: Really sad of Karnataka SRTC service



Iam a regular customer of Karnataka RTC. I usually book my ticket through the nearest local agent always, but some times through Internet site of KSRTC.in because of convenience.



I booked a ticket from Bangalore to Ernakulam on 02/07/2011 and return ticket on 04/07/2011 through Internet facility KSRTC.in (ID: jinokurian).



Ticket Details:



Bangalore to Ernakulam

Date – 02/07/2011

Time – 8:13pm

Start point – Electronic City Depot

Class of Service – Airavat (Volvo)

PNR No - J24265874

Trip Code - 1929BNGEKM



I reached Electronic city Depot by 8:00pm and shown my ticket print out in the counter. Counter person (a lady) told me that, this particular bus is late for 45 minuts and because of late coming driver may not stop for dinner.

I went for dinner first floor of Electronic city depot (Hotel Pallavi) and came back by 8:35pm and seated on the side of Counter (on Concrete bunch).



I waited till 9:15pm. In between one Kottayam Airavat bus and one Rajahamsa is stopped for passengers and passed.

But no Ernakulam Airavat Volvo has come to the bus stop. I went and ask to the counter about the bus, he answered that he doesn’t know because my ticket is not booked from this counter.

One another person from counter came and told me this bus is already passed by 9:00pm, but it is not come to the bus stop.



I called helpline number[protected],[protected] which is mentioned in ticket. But no one picks the call.



The argument happens between me and Electronic city counter person. He told me that, “this ticket is not booked from this counter. So you can do whatever you want”.



I wouldn’t know what to do? I was totally upset and gone to kerala by local bus. But I reached Ernakulam by 1:00pm 03/07/2011. I missed my urgent and important function in Ernakulam by 9:00am.



My argument was “This bus is not come to the Electronic city depot bus stop. If the bus comes, they should call on mobile phone number which is provided while booking the ticket. Internet booking is costing more by service charges and infrastructure fee”. But rejection and no acceptance is with any bus stop counter.



One more passenger was waiting for same bus on this bus stop. He cancelled his trip due to this incident.



I strongly feel, this type of operation is ridiculous and cannot acceptable. This incident causes wastage of my money, time and mental agony.



Now, we corporate friends are thinking about alternative bus transport for better service.



Please go through the attached ticket screen shot



Regards,



JINO KURIAN

General Manager-Service

Nandi Toyota

#46/3A,7th Mile

Kudlu gate, Hosur Road

Bangalore-68

Mob:+91 [protected]

Ph:[protected]

chikodi bus station is good service is also good but evening 6.10 to8.o clock time bus chikodi to gokaka bus not available
please privide buses.

thanku
mahesh n
[protected]

I BOOKED E.TICKETS OF KSRTC THROUGH ONLINE ON 16.05.2011 FOR TO & FRO MADURAI TO BANGALORE AND THE DETAILS THEREOF ARE AS FOLLOWS

OB NO:OB3767327 SEAT NO 31

CREDIT CARD USED : HDFC BANK CREDIT CARD

DATE OF JOURNEY : 17.05.2011 & 19.05.2011

TIMEING OF BUS SERVICE : 21.30 FROM MADURAI RETURN THE SAME TIME VOLVO TYPE BUS

COMPLAINT GIVEN TO E MAIL ID [protected]@ksrtc.com

AMOUNT INVOLVED RS. 1215

HOW HAPPENED : WHEN TRANSACTION PROCESSED THRO INTERNET ,INTERRUPTED SUDDENLY.

HENCE DOUBLE TIME AMOUNT TAKEN FOR THE SAME TICKET OF RS.1215

REQUESTED SO MANY TIMES THRO E.MAIL & PHONE RESULT : NO RESPONSE & IN VAIN

Sir/madam,

I Dr.Vivek Jogani, a resident of Mumbai, and dentist by profession have been travelling to Davangere and Bangalaore very often from Mumbai. I am regular traveller via KSRTC-Airavat volvo service, past 3 odd years. This is one of the best services I have come across; punctuality, hospitality and safety been the key features.

But, I am sorry to say that, off late, your service is been deteriorating and becoming verse day by day. All thanks to your mumbai-bangalore airavat drivers and bus keepers. On 11 june 2011 sunday 5.00 pm, I had boarded bus no: KA 01 F 9164 at from mumbai- sion to davangere. To my horror was the concept taught to me by the bus driver was that the bus wont enter Davangere bus stand and I will have to alight the bus in the middle of the highway. All these years the bus has stopped at Davangere bus stand and all of a sudden this time the bus driver and keeper said that it wont. Moreover it was raining and no rickshaws were available. When I resisted from getting down, the bus drivers were harsh, used abusive language and even threatened that they wont stop; which they did. After I told them that I would call the local police, they changed the route and entered davangere bus station finally. This was at par after causing immense inconvenience to me and my fellow co-passengers.

sir/ madam, no doubt KSRTC is one of the best services been offered in INDIA BUT THE QUALITY IS BEEN degrading day by day. I request you to, therefore, take stern action against such bus drivers and cleaners and deal with them accordingly.

THE DETAILS OF THE BUS IS AS:
BUS NO: KA 01 F 9164
ROUTE: MUMBAI CENTRAL- BANGALORE
TICKET FROM: MUMBAI-SION TO DAVANGERE
DATE:[protected]
DAY: SUNDAY
TIME: 5.00 PM
TICKET NO: 004198

THANKING YOU IN ANTICIPATION,

YOURS FAITHFULLY,
DR. VIVEK JOGANI
[protected]@gmail.com

Sir,

I have traveled from Ernakulam to Puthenkruz on 16/06/11by a KSRTC Fast passenger bus started from Ernakulam depot at 9.30pm to Muvattupuzha Depot.
As it was after 10pm, I requested the conductor to stop the bus at Mananthadam stop, that is before Puthenkruz. But the conductor refused to stop the bus and he stoped only at Puthenkruz. As it was heavily raining, i had lot of difficulties to come back to my bus stop in the late night. I request you to take necessary action in this regard.

Thanking you,
yours faithfully,

Abhilash. K. Babu
Kaleekal House
Mananthadam
Puthenkruz (po)
Ernakulam (dt)
Kerala. Pin- 682 308
Ph. [protected].
[protected]. (res)
[protected]

there was a ksrtc bus service from kumily to changanasserry in the morning 5.40 from kumily depot. for the last 3.5 years I am a regular traveller in that bus. but for the last 1 week the service is stopped, when we contacted the kumily ksrtc station they said "the service in loss so we are unable to continue it" .for the past these years they dont realize service in loss. there is always all the seats are full then how can it be in loss. now the bus stopped , and the private owned bus at that time is getting more profit. also the travelling difficulty is more. i think the ATO at kumily means the 2 private buses followed by ksrtc bus is at loss , so he have get payed to stop that bus.

Dear concern,

I have booked KSRTC bus ticked through on-line to travel on 14/06/2011 for corona a/c sleeper bus from gulbarga to bangalore departure at 7.30Pm , In online reservation system based on seat layout displayed over the sytem i have booked 15 lower sleeper seat as it is exactly middile seat in the bus for a better comfort jurney but when i get into the bus seats layout is totally diffrent and they have given me last sleeper seat and even i enquired with condocter he is also not responded properly because of this i travelled in the last seat by booking middle seat in online seat layout.

My main concern is KSRTC people dispalying diffrent seat layout in online and alloting diffrent seat in the bus.

This may not be big issue but what ever service they have promised to me they are not deliverd.

If you require any clarification or information kindly you can mail me @ [protected]@rediffmail.com or you can contact on my mobile no mentioned on below of this mail.

Kindly refer lay out i have done copy pasted below.

Types: W-Window , A-Adjacent , M-Middle , LSW-Lower Single Window , USW-Upper Single Window
LDW-Lower Double Window , UDW-Upper Double Window , LDA-Lower Double Adjacent , UDA-Upper Double Adjacent

Driver
3 LSW 2 LDA 1 LDW
4 LSW 5 LDA 6 LDW
9 LSW 8 LDA 7 LDW
10 LSW 11 LDA 12 LDW
15 LSW 14 LDA 13 LDW
16 LSM
19 USW 18 UDA 17 UDW
20 USW 21 UDA 22 UDW
25 USW 24 UDA 23 UDW
26 USW 27 UDA 28 UDW
31 USW 30 UDA 29 UDW
32 USM



Legend: Available Seats Booked Ladies Seat Conductor Seat



Regards,
Shiavramakrisnha.D
M[protected]

Hi,

Subject: KSRTC: amount of INR 1289 .not refunded for un-booked ticket

I had booked tickets from Hyderabad to Bangalore on 3rd june'2011, through KSRTC online portal.
Due to some reasons, the ticket was not booked, but, the amount was deducted from the account.
I sent an e-mail to [protected]@ksrtc.org on 3rd June & received a reply on 6th June stating that the issue will be looked into & the amount refunded.
Its 10th June today & neither any amount has been refunded nor any email communication.

Please help or let me know if anything can be done on this.Also, please let me know who is the right person/authority office to be contacted for this.

Mansi Goel
[protected]

Namaskara, My daughter of age 11years and 11 months was charged full ticket for travelling from Belgaum to Madgaon on 27/05/2011 at 0815 hrs. The conductor (No.3864 as told by himself) of the Bus No.KA-22 F1565 instructed us that the full ticket charge is applicable immediate after completion of 11 years and I was forced to pay full ticket amount. The ticket No. 061300 is enclosed for reference and if necessary document pertaining to the age of my daughter will be submitted. This is for your information and necessary action please.

Im Madhuri T P resident of karnataka, i have booked online ticket throgh ksrtc site the ticket was not booked but the money got deducted from my icici account... I have reference number of booking the tickets that is OB3901612,OB3901708.

I had booked Ticket from Bangalore to madurai (Tamilnadu) via online payment of KSRTC. My money has been deducted twice from my account. they asked to send mail to '[protected]@ksrtc.org' but mail not delivering to it saying no such mail address exists. I need necessary steps and also i need my money.

On 20-MAY-11, I tried to book the seat of KSRTC Rajahamsa which is going from Bangalore to Dharmastala via Online payment. But finally they deducted the amount from my account and seat was booked to some other person. At least, they should have some common sense of refunding the amount when they were not capable of providing the seat. Till today i didn't get my amount back.
So i request the concerned officers should take necessary action for this.
This is my bank record..
POS Payment, 087479 At KARNATAKA STATE ROAD T BA On 20/05/2011 18:23 362.00

dear sir,

i have booked online ticket on 09/05/2011 via ksrtc awtar system from bangalore to harihar in 23.15 bus for 4 passengers. at first i could not fetched the ticket print out and it showed the possible failure of the making ticket. for no reason i have been charged Rs.1296/- thorough axis bank debit card.

then again i tried for the second time it repeated the same and Rs.1296/- debited from my sb account via axis bank, davangere branch.

afterwards, third time also i tried to make the ticket but again i have been charged Rs.1296/- through axis bank debit card.

now, i have paid 1296 x 3 times for not getting the ticket.
kindly solve my problem so that we customer's trust this ksrtc online ticket making portal ?

hope the request will evoke your earliest action against this.

thanking you,
sincerely yours,

sreenath av
[protected]

SIR,,
I had a bad bad experience in ksrtc pathanamthitta,. i heard about a bus service from pathanamyhitta to GHAVY..this is a tourist place . bus service is at 6 am...there is no any other bus service to gavy....on16.5.2011. i went to the dippo with my 2 wealer at 5. 55 am...that time one of the duty officer haras me& spoke unwanted languages..i think he is the time controller..

All KSRTC buses starting from Trichy to Bangalore are Booked by agents before a month for week ends.
So they are demanding 550 rs for the ticket with actual cost of 350.They are carrying almost all the tickets so the passenger has no other option but to buy for the rate they are telling.The Karnataka state transpot corporation and also the government of Tamilnadu has to look into the issue very seriously and take necessary steps

I have cancelled a ticked which i have booked online using http://ksrtc.in/AWATAROnline/
which is nothing but the online booking website for Karnataka Road Transport Corporation.

The ticket is cancelled on 3rd of May 2011 (ticket was from Kumli to Bagalore on 8th May), and as per the website the money will be credited back to the account in 7 days. But now it is exactly 2 weeks and there is no refund at all.

I have called on the number they have provied but they are neither responding nor giving proper answer, also i have sent several mails on the same and there is no reply at all.

Please do the needful on this.

respected sir.
my name is Ravi i have been to Delhi for one month and return back on 8/5/11 of this month and went to keep my bags in the clock room and i notice that in display Bord the amount for one bag 12 hours 2rs and for 30kgs 5rs so i planed to keep my bag and all of sudden he wrote a bill of 110 for my 2 bags and 1 troly when i questined him he started fiting with me in valger words and even he was drunkedfully and i went to the upper people to complaint they called some one who work there and scold him and sent him back but still when i went back the owner sed that since from 8 years i am running this no one have the guds to change are ask the rates then what u can do and throwed my bags outside i felt very bad why the upper position people are the conson officers sitting blind are even they are geting the share from him pleas take action on this mater and also the people who work there are very polite but they are under his presure so pleas dont harm them and i dont want my name comes out
Thanks for your consorn

Dear Sir,
I had booked ticket from Mumbai to Bangalore on 9th May 2011 from Vashi, Navi Mumbai (1.30 pm) for ladies seat they confirmed that seat is for ladies only, but after coming the bus person was sitting (Man) I called to agent and KSRTC office two times but no one respond on that, I was very uncomfortable during the journey.

For taking ladies ticket I had paid more money to agent and he assured for ladies seat, that thins is very bad for customers, I always trust on transports and their services but after this visit I will never trust on it.

Very bad experience

Regards,

Customer

Hi

The conductors of local buses are very rude. i travel daily by bus no 116 and 119. I will try to keep the change whenever possible. But each time how can anyone expect from anybody to keep the exact change. For 4rs ticket, if 10 rs given, some conductors will start scolding vary badly in Kannada.Some people don't even understand that they r getting scolded.Some bus conductors even having the change, don't give, instead they write the change amount on backside of the ticket. When asked, they will not give the complete change written and they will again say no change. Its worse with some conductors, they will write the change amount on backside of ticket, when the stop comes they will go and stand in the back of the bus or in middle of crowd so that change cannot be asked. Some bus conductors do not wear the badges to note the names and complain and behave in indecent way with girls. Please take proper action.