Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear Sir,

I am a frequent traveller on the Bangalore-Panjim(Goa) route, travelling almost every week-end, and have been using KSRTC's Airavath Volvo service recently.

The service on the Panjim-Bangalore (6:00 pm departure) trip is good, with the bus leaving and reaching on time almost always. However, both trips going to Panjim (6:00 pm & 7:30 pm) mostly reach late. Also, the video is often more of a nuisance than entertainment (most passengers using the Volvo service either carry their own iPods, laptops, etc, or just want to travel in peace and quiet - a survey conducted on these trips will prove that this is true indeed). The reason why I'm writing to you however, is because of the harrowing experience I had during the last two consecutive trips from Bangalore to Panjim.

On 28th Aug '09, the Panjim-Bangalore (6:00 pm departure) Volvo bus had a break down and stopped at about 1:00 am, a little before Hubli. The replacement bus came to the spot at about 3:30 am, and the bus reached Panjim at 11:45 am. A delay of 4 hrs. 45 mins., considering that a Volvo should need a maximum 13 hrs. for this trip - Note that the Panjim-Bangalore (6:00 pm departure) Volvo takes only 12 hrs. 35 mins. for the trip.

On 4th Sep '09 however, it was quite a nightmare. the Panjim-Bangalore (6:00 pm departure) bus once again had a break down and stopped at about 9:45 pm, a little after Tumkur. For sometime the drivers seemed not able to get through to anyone to send a replacement bus. After a couple of hours they gave the passengers vague information saying a mechanic was on the way, and that the replacement bus itself had a breakdown on the way. Finally, after claims that 2 replacement buses had breakdowns and a third Volvo was being sent, a bus arrived on the spot at 5:30 am! I had been stranded on the highway along with other passengers for 8 hours! And this bus reached Panjim only at 7:00 pm. A full 12 hrs late! Another matter of concern here is that the drivers had to immediately start on the way back, as this bus was to depart from Panjim at 7:00 pm, so the drivers did not have any rest!

The problem is, KSRTC's Volvo's on this route are aged, and they have to be replaced. Note that on much shorter routes like Bangalore-Mysore, KSRTC plies many new Volvo's. It is all the more important to ply new buses on long routes like Bangalore-Panjim. I am sure KSRTC will not want to inconvenience passengers and generate bad publicity on valuable routes like this, which generate a lot of business.

I hope KSRTC will act on such issues at the earliest, as I would like to continue patronising their Airavath service.

Thank you and best regards,
Jason Fernandes.

Dear KSRTC,

I recently travelled from Bangalore to Ooty from Pf. No. 7. The vendor next to the Gents toilet is charging more than the MRP written on the Cold drinks he is selling.

I didn’t have time so could not inform the head there.

Appreciate if you can look into this matter. If you want I can personally come and meet you, please feel free to call me.

Regards
Mudit Patni
[protected]

There is no Option of Cancellation of Tickets for the tickets which are booked online. There is no specific information given about the same.

I had booked a ticket through my friend. As i could not travel, i wanted to cancel, but there is no specific information about cancellation procedure. I called some KSRTC officials (MGBS No:[protected] and they said that the cancellation has to be done by going physically to the Depo .(max 1 hour after departure of the bus/[one person said max 1 hour before the departure of the bus]). There is no clarity about the info.

By the time i could find this info, the person (whose Number i got said:"its 1hr 20 minutes past, so you wont be getting any refund :( )

My travel info:
Booked a ticket from Hyderabad to Banglore
Cost: 400 Rs (around)
Date : 14-Aug-2009, 18:45 pm (from MGBS station)

Trip code: 1845HYDBNG
PNR No.: H14364289
Total Fare : 405.00

I had booked a ticket on KSRTC Rajahamsa on 25.07.09. The Time of the bus was 08.15 am. The bus started on time.

After 1 hour journey the bus started a Break Jam problem. The driver stopped the bus and made some repair for the time being. Immediately contacted their Head Office to arrange for an alternate solution, so that the passengers do not face the problems.

He was duly told to take the bus to the nearest Bus Depot (i.e. Kunigal Bus Depot). The driver obiediently did the same, but the mechanics after inspecting the bus told the driver not to continue the journey as the repair was little major.

The driver and conductor immediately called the Head Office - Mangalore asking them to arrange another bus for the commuters as this bus could not move ahead (They had called on [protected],[protected]. The response was that let the commuters board an on coming bus and to park the vehicle where it is.

The conductor asked the commuters to board an on coming bus, but all the busses moving to Mangalore were full as it was a weekend and the trains were also cancelled.

The Officers incharge were least bothered to arrange for an alternative bus, nor find an alternate solutions. However some of the passengers boarded an oncoming bus standing all the journey. But some people could not find place even to stand and continue the journey.

The problem is whether the KSRTC holds responsibility to transport its passengers to the destination in time, and secondly the bus was maintained in very poor condition and the lifes of the passenger was in danger due to accidents due to break jam etc.,

I would expect some body from KSRTC to hold responsible and in future these kind of incidences does not occur.

Thanks

Yogish

I have travelled from coimbatore to bangalore on 26/06/2009, trip code no2030PGTBNG departure time 22 hrs PNR NO JI3824330 tiecket no 10778266
morning at 4.20 DRIVER AND CONDUCTOR SWITCHEDON music sysytem. When I requested them to swithchitof the Conductor misbehaved with me. We all forcibally listened to the music till 4.55 am till we reached Bus stand. I feel this is not the way to wakeup people. you provide us mineral water and tissue paper to appease passenger., but what is the use if you have appointed rude conductor

When I told the conductor that I am complaining to the higherups. he said DO IT I AM LEAST BOTHERED YOU COMPLAIN TO ANYBODY I DONT CARE
THIS IS ONE REASON PRIVATE PEOPLE PREFFER PRIVATE BUS

I was on an urgent journey travelling from Calicut, Kerala to Bangalore on the night of 7th June 2009. There were no seats in any of the Kerala state transport corporation buses and the reservation time at an outlet of Karnataka State Road Transport Corporation was over. Since the agent at the Karntaka SRTC outlet told that there are seats available in the AC bus starting at 9. 30 which was going to start in 20 minutes, I approached the conductor of that bus (Reg No: KA 01 F 8512). He told that two seats are available and I should pay 500 Rs. When I received the ticket, I found out that the charge printed was Rs. 440. When asked about this, he told that in case I am going to argue, I would not get ticket. Since there was no other bus and I had to reach urgently, I had no other way, than paying Rs. 500. I found him taking Rs.500 for Bangalore ticket from another travellor who but did not question.

Hi

I have tried to book the ticket through KSRTC online website (http://ksrtc.in/AWATAROnline/) but it didn't booked the ticket but debited Rs.1112/- from my credit card. I was trying to book ticket from Bangalore to Ooty and return jouney (from Ooty to Bangalore as well) and travel date was June 7th, 2009 but it didn't booked the ticket ( also can't see in history). when i was booking the above ticket got the " KSRTC Refer No. OB1137029" for the same transaction.

When i called the KSRTC Complaint department about the same they gave me another mobile no. [protected].

Regards,
Manish

hai i booked 2 tickets from chennai to bangalore online and the tickets booked from my credit card but amount as been deducted but i did not get the tickets 2 mail so please do the needful and oblige my ksrtc refrence no.0B1046042

sir,
This is to bring to your kind notice that, an esteemed organization as the KSRTC, should include online booking fecility for senior citizens also, since one can book the tickets only in majestic in bangalore currently, elsewhere the provision is not made to book online tickets for senior citizens.i request to kindly facilitate senior citizens to also book online tickets near to their homes, or anywhere in the city.

i have booked six tickets from trichy to mysore on 22/04/2009 through online. They debited the amount from my account.but at the final stage the ksrtc server display some error message. "your ticket is not booked" Then i make a call to the enquiry no in banglore. they said you book new tickets and travel. and not respond me.They not care about my money. i loss Rs 900.KSRTC IS WORST. don't book online tickets.

Kolhapur to Bangalore Airavat Volvo KSRTC service which starts from Kolhaput at 6.30 PM, is all the way corrupt.

Counter at KOlhapur which is supposed to help get KSRTC is corrupt. They demand more money to get ticket particularly on Sunday and long weekend. They do have ticket some how but not for regular price.

Conductor Kumar, is abusive, not helpful to the paseengers. And corrupt. For mango box, he chanrged 55Rs and refused to give receipt, even after multiple requests.

Someone else who regularly travel by this bus route mentioned that he does behave bad with girls and womens too. He does stair them and try to touch them in unethecal way.

Can KSRTC take steps to make this service better ?

rakEsh
Jai Hind

Today 23 rd May 2009 KSRTC bus no. TP 978 started from Chalakudy depot to
Ernakulam not stopped at karayamparambu on my request.
Hence i could not reach my destination in time.let me know whether
there is request stop at Karayamparambu for fast passengesr buses

Bus no. :TP 978
Ticket no.:[protected]CHALAKUDY TO ANKAMALY)
Time :9.[protected]

Yours truely
ABDUL SALAM CV

I am frequent traveller between Gulbarga and Hyderabad and i feel sorry for the state of the buses that are put to service on this route. Every now and then buses break down causing inconvenience to the passengers. Take the case of my travel in MAYURA EXECUTIVE(A/c bus between gulbarga and Hyderabad) yesterday(20th may, 2009). The bus broke down and the driver/conductor did not seem to care about it as though it was not new to them.The worse part was that the control room did not care about the situation. There was no mechanic (forget back up bus!) sent even after waiting for 2 hours although the bus broke down 50 kms away from gulbarga. Finally we had to get in NWKRTC bus and guess what the conductor refused to pay the difference amount (Mayura Executive and Express). Thank god the other conductor let us travel on the previous bus' ticket itself.

I urge the KSRTC/NEKRTC to please put in new buses on this line. The present buses are too old and dirty and shabby and only god knows when they will break down and how!

Through this forum I want to bring to notice the gross negligence on the part of KSRTC when it used an unskilled regular bus driver to drive the sophisticated Volvo bus as its Airavat service from Bangalore to Mangalore.
This driver lost control of the bus and hit a stranded truck on the road as a result of which a wooden log entered the bus from the right side and exited from the left, killing atleast 5 passengers and maiming so many.

KSRTC has been very irresponsible in doing this and playing with the citizens lives.They have given a petty Rs.2.5 lakhs as compensation, but what is being done to bring the responsible people to justice.
This is something that can happen to anyone o[censored]s.I havent lost anyone I know in that accident, but its really sad.

I want to create an awarenes among people about the need to be aware that a rash driver can endanger lives inside the bus or other road users, The Volvo drivers do overtaking moves that would make racing drivers proud of them.

This is disgusting .KSRTC cannot be spared like this for this mistake.

The accident details can be viewed here http://www.daijiworld.com/news/news_disp.asp?n_id=60011

Hi,
I booked a ticket from Palghat to Bangalore on the 8th of april and the date of travel being 13th of april.

The amount got debited from my credit card and the ticket was not booked.

Repeated emails to [protected]@ksrtc.org was useless as they give a standard reply and finally they gave a number to contact for refund and when contacted they dont respond properly and being shuttled from one number to another and finally they requested to email again and this is going on and on.

Government should take responsibility of such irresponsible behavior of officials.

Regards
Firoz

KSRTC Meghdoota A/C bus from Belgaum to Bangalore on 3rd May 2009 which was scheduled to depart at 9.00 p.m. left at 9.45 p.m and was waiting for some special guests.

Had to insist on the Controller at the bus stand to sign off the bus... and this bus reached Bangalore on 4th of May 2009 at 9.50 a.m in the morning. A delay of 4 hours that caused all the commuters a great deal of inconvenience.

Will the KSRTC look into the matter and initiate action and inquire as to who were the special guest's for whom the bus waited to picked at Belgaum. Kindly look into the details of the bus journey all the way and the delays. Why the bus had to enter all the cities like Dharwad, Hubli etc??? when it is a non Stop.

Await a Reply.

Thanks

Inam Soudagar

This is a complaint against the Volvo Registration number being KA - 01 F - 7826.
This is a volvo which was coming to Mysore from Bangalore.
The time being 6:30 PM in the evening on[protected] near Maddur.

The complaint is against the driver for EXTREME NEGLIGENT DRIVING, which could have led to a major ACCIDENT costing SEVERAL lives.
If I had not applied the breaks at the right time, there could be a major accident and probably KSRTC's image would be in shreds in the morning newspaper and news channels.

If you want to know the details of the nature of the mishap, please call me on my number +[protected], so that I get to know that this complaint was atleast considered.


In the meanwhile, I will be going to the KSRTC busstand in mysore tomorrow to lodge a complaint formally.

Thank you.

The below mentioned is the ticket booked by me on 17thApr09, and the departure date was on 19thApr09 & on 19thApr09 i went to my pick up point & showed the ticket to conductor but even after my reservation for that particular seat that conductor had already sold it to some other passenger, and when i asked for my seat...He told me that this is not the bus of your ticket and when i asked him to show the total reserved passenger sheet with names, He refused to show me and he left the place. Then i enquired with the other KSRTC employees there, They told me that was the correct bus but the conductor had cheated...



E-Ticket/Reservation Voucher

PNR Number : J12918367 Date of Journey : 19/04/2009
Service Start Place : MERCARA Service Start Point : MERCARA BUS STAND
Passenger Start Point : GONIKOPPALU Time of Departure : 21:45 Hrs.
Platform Number : GNKP Class of Service : RAJAHAMSA EXECUTIVE
Pickup Point : GONIKOPPALU B.S. Service End Place : BANGALORE
Service End Point : MYSORE RD SATTELITE B.S Passenger End Point : MYSORE RD SATTELITE B.S
Trip Code : 1946MRCBNG
No. of Seats : 1 (Adults=1 ; Children=0 )

Seat No/s : 15

Passenger Information
Name Age Adult/Child Gender
Ganapathy 24 Adult Male

ID Card Type : PanCard ID Card Number : AVKPK6103D

Total Fare Details
Basic Fare : 223.00 Reservation Fee : 10.00
Insurance Fee : 3.00 Bridge Fee : 0.00
Toll Fee : 0.00 UserFee : 0.00
Entry Fee : 0.00 Other Levies : 0.00
Concessions : 0.00 Discounts : 0.00
Infrastructure Fee: 10.00 Service Fee: 7.00
Total Fare : 253.00

Important
The seat(s) booked under this ticket is/are not transferable.
This e-ticket is valid only for the seat number and bus service specified herein.
This e-ticket has to be carried by the passenger during the journey along with an ID Card(in Original) of the passenger whose name appears above. (Photo copy of ID is not allowed).

Please keep the ticket safely till the end of the journey.
Please show the ticket at the time of checking.
Free Travel is permitted in City Buses within the City limits before 2 Hours of the departure time.
Corporation reserves the rights to change/cancel the class of service.





Booked By: Ganapathy(ganscoorg) Printed On :20/04/2009 At :16:00:53

Hi,

Below is the mail complaint sent long back, no reply.Every one seems to be busy with the ELECTIONS.



from farooq iqbal <iqbal.[protected]@gmail.com>
to [protected]@karnataka.gov.in
cc [protected]@kar.nic.in,
[protected]@karnataka.gov.in,
[protected]@ksrtc.org,
[protected]@ksrtc.org
date Sat, Apr 4, 2009 at 11:02 PM
subject Complaint -Driver & Conductor-Kolar Division - Reg
mailed-by gmail.com
hide details Apr 4

Reply


Dear Sir,

Im writing this mail with a good intention & with respect to the safety of passengers traveling on KSRTC buses.

Highlights

Route - Bangalore to KGF
Division - Kolar
Bus No - KA 07 F 1209
Driver - Balakrishna - 47 ( Confirmed by driver himself)
Conductor - Ramesh - 31628 ( Confirmed by conductor himself)(Photo attached)
Time - 10.30 PM to 12.00 Noon
Date - 4th April 2009, Saturday.


Offence

1.Change of drivers on a running bus with 30 - 40 passengers on a highway
2.To check weather the conductor is in reality conductor cum driver as confirmed by the conductor himself(Ramesh).
3.Eating breakfast sitting on the engine beside the driver with conversation.


I boarded this bus at Hoskote around 10.40PM to Bangarapet, after issuing the tickets conductor put up his electronic machine in front of the driver & began to enter the driver area, but what really shocked was that the conductor sat on the driver seat slowly as the driver moved out on a RUNNING BUS, still no passenger questions these guys.

Driver came out had his breakfast sitting on the engine & both started discussions.

Then as the bus nearing kolar, Driver & conductor repeated the same action in the RUNNING CONDITION.

Suddenly when i asked why they are putting the life of around 30-40 passengers in danger & doing the circus on a RUNNING BUS, below are the answers I got from Balakrishna

1.We know what we are doing & who are you to ask us.
2.We know the safety regulations dont try to educate us.
3.This is our bus & we can do anything whatever we like.
4.We are not bothered by the Government & no one can dismiss us. etc etc


This is the kind of reaction on questioning.

My only request is to catch hold this people & punish them so that no one repeats this in the future.


Marking a copy to the Honorable Chief Minister & concerned people for information.

Attached

1.Ticket
2.Photo of Conductor.

Rgds
Farooq Iqbal

Respected Sirs

I would like to register a complaint on the TRIP CODE : 1917CDPBNG, PNR No J12709499. Below are my complaints

1) I had booked seat numbers 10, 11 & 20 but when I tried to approach the seat, the bus conductor had already placed some one else in the seat and asked us to take 1 seat at the last of the bus. The conductor tells that he doesn’t know where does the seat numbers fit into.
2) Amount we pay for the ticket includes the Air conditioning also. But never ever after lot many requests also the driver nor conductor did not switch on the AC. Driver tells that the bus is not good and so he cannot switch on the AC as it brings down the pulling power
3) Condition of the BUS. Its very much horrible. On the way it started sounding very badly. Some one started telling that A Balloon has worn out in the back wheel. But Never got any support from Chenrayapattana Bus depot not any other busses. The TC at chenrayapattana tells that the manager is not picking the calls.
4) Very poor support from the Bus driver and Bus conductor. When ever you ask him any question they just started telling us that the Depot people are not maintaining the BUS properly. We could not even sleep for a moment in the SO CALLED AC SLEEPER BUS.
5) There was a small accident which occoured where the Front right window Glass broke out and fell on us with which we had small Injuries. When we approached for a First Aid KIT, The bus conductor smiles and tells that this bus doesn’t have a First AID KIT.

I would appreciate a very prompt response from you on each of the points. Frankly to tell you I was a very good FAN of KSRTC. But not for ever from now on

BIG Thanks for the transport minister /GM KSRTC for not maintaining the condition of BUSSES.