Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

To Custamer care Officer,
yesterday i informed to cancel my E ticket by phone on [protected]
as per instruction i was given mail also to custamer care through my friend

Actuly delayed due unable to find Bus arrival plot form - on ticket its not available
Bus time was 8:15 pm same time one another KSRTC bus also on stand, till departure time conducter not instucted any thing up to 08:25pm later on told this ticket not applicable to that bus.
Bus number not available on ticket.

In this case what i have to do?
there is no any contact number on ticket for cancellation.

on stand there is no cyber cafe

reservation counters not ready to support.

Actually which type of service is this?
I unable to understand.

Plz reimberse my ticket amount back
and try to improve the service which help full and easy to custamer


Plz see the below comunication details with custamer care but, there is no any respoce
If reimbersement is not happened then its shamefull on KSRTC service, with out providing proper service
like open way panishing the peoples.

Ramesh
[protected].

I am Waiting for my refund of the ticket charges.
plz reply the status

Regards
Ramesh


----- Forwarded Message ----
From: Ramesh Nawale <[protected]@yahoo.co.in>
To: [protected]@ksrtc.org
Cc: [protected]@ksrtc.org
Sent: Tue, 24 August, 2010 1:04:39 PM
Subject: Fw: Cancellation of e-ticket


Dear KSRTC Custamer care,
Plz try to understand the mails are given to [protected]@ksrtc.org as per instruction got through custamer care representative only. so plz refer below mails and pay back my Ticket fairs back to my account.

Thanks and Regards
Ramesh.


----- Forwarded Message ----
From: Ramesh Nawale <[protected]@yahoo.co.in>
To: [protected]@ksrtc.org
Sent: Tue, 24 August, 2010 11:46:03 AM
Subject: Fw: Cancellation of e-ticket


Dear Ksrtc Custamer care,
As per our telephonic discussion, i am again forwarding the preivious mail communication to ur reference.
See the details in below mails.
Plz do the need full.

Thanks and Regards
Ramesh


----- Forwarded Message ----
From: Ramesh Nawale <[protected]@yahoo.co.in>
To: [protected]@ksrtc.org
Sent: Tue, 24 August, 2010 11:29:08 AM
Subject: Fw: Cancellation of e-ticket


Dear Ksrtc Custamer care,
Yesterday,
I applied for cancellation of my ticket through my friend.
Ticket details as below:

PNR No.: H19080345 Trip Code : 1530BDRBNG
Date Of Journey: 23/08/2010 Class of Service : RAJAHAMSA EXECUTIVE
Passenger Start Point : HYDERABAD Passenger End Point : KEMPEGOWDA BS
Service Start Place : BIDAR Service Start Point : BIDAR BUS STATION
Service End Place : BANGALORE Service End Point : KEMPEGOWDA BS
No. of Seats : 1 (Adults=1 ; Children=0 )


I oraly informed on [protected] also at 08:30pm.

So, plz reply the actual status of refund of my ticket amount.

Thanks and regards
Ramesh
[protected].


----- Forwarded Message ----
From: Rakesh Barmy <[protected]@yahoo.com>
To: [protected]@yahoo.co.in
Sent: Tue, 24 August, 2010 10:40:01 AM
Subject: Fw: Cancellation of e-ticket







--- On Mon, 23/8/10, Rakesh Barmy <[protected]@yahoo.com> wrote:


From: Rakesh Barmy <[protected]@yahoo.com>
Subject: Cancellation of e-ticket
To: [protected]@ksrtc.org
Date: Monday, 23 August, 2010, 9:24 AM


Dear KSRTC helpdesk,

i would like to cancel my ticket, as i am unable to commence my journey due to some personal reasons.

following are details of my ticket:

PNR No.: H19080345 Trip Code : 1530BDRBNG
Date Of Journey: 23/08/2010 Class of Service : RAJAHAMSA EXECUTIVE
Passenger Start Point : HYDERABAD Passenger End Point : KEMPEGOWDA BS
Service Start Place : BIDAR Service Start Point : BIDAR BUS STATION
Service End Place : BANGALORE Service End Point : KEMPEGOWDA BS
No. of Seats : 1 (Adults=1 ; Children=0 )


Seat No/s : 15


Request you to do the needful.

Thanks and Kind Regards

Rakesh Barmy
On Behalf of Ramesh Nawale.

Still I have not received deducted amount to my SBI account No: [protected]

Please refund my amount to SBI bank harihar.due to server problem ticked confirmation has failed but amount was deducted from SBI account.

OB REF NO :OB2443974 & OB2443980

Regards,

Somashekar
[protected]

they are not stopping in request stop at the bitm college bellary.

Dare at 06/11/2014 morning session from kudligi to bbellar, Both the driver and conductor speaks badly with passengers and not responding well .vehicle number is KA -34/f995

KSRTC — Bedbug infestation

Bedbug infestation in most of the Rajahamsa buses on the route Mangalore - Bangalore. Even the Airawat is not spared. Considering the huge bus fare, either provide us with a comfortable, bedbug-free journey or lower the fare. We would at least have the satisfaction of not squandering for a night of bedbug torture.

KSRTC Travels — Bedbugs in seats

Respected Sir/Madam,


Hi, this is Smitha here. I had booked a Rajahamsa bus from Bangalore to Taalikote for the night journey on the 13th of January scheduled at 8pm. The bus left on time and reached also on time, which is really commendable. But the sad part is that i was not able to sleep during the entire journey because of the enormous amount of bed bugs present in the bus. I spent the entire journey with no sleep. When the conductor was informed of this, he told that he is helpless about it. Therefore, I kindly request you to take some steps regarding the matter mentioned above so that the other passengers like don't experience the same kind of difficulty in future.

hi,
last week I travelled in Sirsi to Bangalore bus, within five minite of my jurney, lot of bugs spreaded over my seat and started biting. I complained Bus condactor but he is helpless. Please take some action.

I was travelling from perinthalmanna to mysore. On the night bed bugs spreaded and no one in the bus slept.

Even the same situation happened to me while coming from tirupati to bangalore on 14/June/2010.
Details of the Bus:
Trip Code : 2359TPTBNG
Class of Service :AIRAVAT (VOLVO AC)

This time conductor is lady, her response is very irresponsible. I want two clarifications:
1. Why do we need e-ticket print out as we have id card to authenticate the person and all the ticket details ?
2. I purchased a new ticket from her but i want to validate is that ticket valid one or did she given fake ticket?

I don't want to complaint this on any kstrc sources as I don't want to waste my time.

haha, , , why did u use Karnataka RTC buses? Those guys are always like this. They cancel the bus if it is not getting enough passengers. Use Kerala RTC buses, Kerala RTC will not cancel any buses without prior informations. If they cancel also, they will make some other arrangements for you to go home.

www.ksrtcblog.com
Everything About Kerala RTC

Dear sir,
I had book bus ticket from KSRTC on 5th nov 2010, unfortunately my ticket was not booked but the amount of Rs 727 is deducted from my account.I regestered my complaint online but there is no response from KSRTC.More than 1 month is passed but i have not received my money.
What to do?
Details are as follows
From secunderabad to Bangalore
Transaction ID: S38100581
Trn Description: PUR/KARNATAKA STATE R/BANGALORE/051110/12:32
Bank : Axis bank
Mail ID: [protected]@gmail.com
Aniruddha
Mob No: [protected]

I am Savitha residing at Dharga, Hosur & working at electronic city Bangalore. Daily morning from 7:45 to 8:30 I stand in my stop but no KSRTC bus stops there if they want then only they stop. Daily they are not stopping there if the bus not full also they are stopping. There are somany people who will be standing to comute to bangalore but they never bothered to stop there. Some time if they had mood they stop and take all people. Why this is happening is it not there duty to stop and pick up the people. Daily i am coming through the route bus which is more costlier compare to KSRTC buses. What type of behaviour is this daily we all are suffering due to this.

Once I also faced similar situation when the bus operator (not KSRTC but some other operator) was not allowing me to board because I was not having print out of e-ticket. I offered to show my photo id but he did not listen. I was lucky that there was one internet cafe nearby. So I could take the printout. Later when I investigated the issue, I realized that the ‘Terms and Conditions’ clearly mentioned that it is passenger’s responsibility to bring a copy of e-ticket without which he could not travel. In this case also the policy clearly specifies:
"This e-ticket has to be carried by the passenger during the journey along with an ID Card(in Original) of the passenger whose name appears above. (Photo copy of ID is not allowed). "
Hence there is no case in taking this issue to consumer forum for seeking compensations. The chance of you winning the case is very bleak.

Dear SirMam,

This is regarding the irregularity and frequency of bus services. During the evenings after 6pm the bus service from Infosys, Mysore to city is highly irregular.
There are no fix timings. Moreover the frequency of buses is very less. Therefore we have to wait for long and when the bus comes it becomes too crowded that it is difficult to board the bus. Many people are not able to board the bus.

Kindly take quick action on this, to increase the frequency and minimize the irregularity of the buses.

this is bring to your kind notice that no buses will depart on time to bangalore from kannur and thalaserry depot. this is causing big problem for the passengers. so they are moving to other mode of transport or opting kerala / private buses. so the remedy is u can make all bustand time check point to make it positve. kindly do the needful

Hello, The same thing happened to us on 2/3 Jan 2010 (I dont remember exact date but still have ticket printout with me). we were to go from cochin to bangalore. went 1 hour prior to bus stand but bus did not come. It seems KSRTC has a habit of doing this. we were also stranded in middle of night.

Hello,

This is with regard to PNR no: J15877382 dated: 19/12/2009, the journey
was from Bangalore to Tirupathi however KSRTC informed me at the
KEMPEGOWDA BS that the bus is cancelled.

Even after cancelling the booking through online by me on the same date, I have not yet
received the refund of money into my account till date. It was stated that this
would be credited into my account within 7 days. can you please look
into this and credit the amount? I had already mailed (<[protected]@ksrtc.org>, <[protected]@ksrtc.org>) and called the departments number of times but no reply

Please have a look and let me know.

i do agree with same because i too have faced the same problem. there is no gaurantee that bus left from Mangalore will reach Bangalore either it gets breakdown(technical problem) near hassan or gets puncture in between... because of this we cannot reach to destiny in proper time and go to work. another major issue is the window which gets open frequently again we have to close it.

Hi,
I would like to inform that I had travelled from Bangalore to Panaji in the KSRTC Volvo Multi Axle bus which left Kempegowda Bus Station at 7.30 p.m. on 14th NOvember 2012. We were a number of students from BITs Pilani Goa and other co passengers. The bus had so much of bugs in the seats and the blankets that was given to us. The journey was such a nightmare that I was forced to meet the doctor on the arrival at Panaji and had to undergo emergency treatment. The authorities are requested to make it a point to get the bus cleaned up regularly in order to help us have a pleasant journey. We have been travelling with KSRTC for years and this is a very dreadful nightmare for us.

The trip code number is 1930 BNGPNJ bus number KA-09 F 4858

The complaint is Very much true, as well i have to highlight one thing on it that there is no proper timings followed by the Buses, say in morning @ Choultry circle we rarely find buses from 8-8:30 which is suppose to be the peak time for office going employee, but by 8:30 5 buses comes in same time 2- 119, 2-116, and 1 119 Volvo. Also in evening bus starting from LNT takes an average of 25-30 mins to reach choultry circle ie 3-4 km. The drivers stops in front of the Arya bakery / road side stall towards Bharath Cancer Hospital and takes ticket for 15mins, even the avg number of passenger is 50 also.

Hello,

It happened to me again last week on 22/12/2009 at the same place (Big Bazaar near NGEF).

PNR J15918325, ticket number 15776167, tripcode 2130BNGCHN, VOLVO.

Totally un-trust ful option of pickup on the way.

Lesssons learnt in an hard way, not to wait in Big Bazaar.

I am trying to make a complaint but not sure how much I will succceed.

But others. DON'T EVER TRUST THIS PICK UP POINT, else you will stand there in the cold and agony and end up in cancellation your journey.

Regards
Sendhil