Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I travelled to Bangalore on Monday, 30th November 2009, from Chennai. I booked the e-ticket through ksrtc.in at around 9 pm the previous night. I wasn't able to get a prinout of the ticket, I tried to search for a cybercafe in the neighborhood but all of them were closed before 9 pm, as it was a Sunday.

I tried to ask my friend to get it printed in his office but that couldn't be done too. I noted down my PNR number, trip code, seat number on a piece of paper but the conductor wouldn't let me take my seat unless I showed the printout. I argued that he could check the PNR number, my name on the list and check it against the sheet and my id proof. But he forced me to buy another ticket and get the e-ticket cancelled. He wouldn't even write 41 on that seat, to show that I travelled on the same seat number.

I asked my wife to cancel the e-ticket at 6.05 am but it showed "No valid tickets to cancel".

After reaching Bangalore, I tried to cancel it through the internet, Bangalore1 office in electronic city, KSRTC booking office in Koramangala in vain.

Please let me know how to get my ticket refund.

Hi,

I had a very bad experience 3 weeks back.I am a software engineer working at banglore and my home town is kottayam.I used to go home in private buses,but unfortunately i booked ticket on KSRTC rajahamsa for the date NOV 6 ,2009 .We were a group of 4 collegues including a lady.We booked the ticket 10 days before the date of journey.Our boarding point was Electronic city and time was 7.30pm..We reached the place by 7.10......waiting waiting waiting.....lot of KSRTC rajahamsa buses passed by,we asked those conductors,they said our bus will come soon.....After long 2.5 hours of delay,one KSRTC driver told us that our bus got cancelled......

How can it be possible????


We were jst screwed..the time was 10pm .We somehow managed to get a helpline number of So called KSRTC.but those aliens sitting there doesnt know any other language other than kannada..

how could they place a person who dont knw any other languange in the help line number of an inter state bus....?

We somehow managed to communicate wit him.he s not able to help..he said he dont know.he gave another number..Like that we called 4-5 numbers and atlast one helpline person gave mobile number of the conductor..We called that person and he said simply, the bus is cancelled and u can collect the refund now.......Imagine our situation , its 10.30 pm , its ok for we guys,but wut would be the situation of the lady with us...We asked him,can we somehow get tickets in anyother bus going to kerala...After requesting him a lot,he said there is a palghat bus at 11.20 and we will have to reach some unknown bus station before that.(we are new to banglore) . We took a taxi and somehow managed to reach the bus station.taxi cost 300 Rs.it was some 15 km frm our place.When we reached the station,we saw a conductor rounded by a violent crowd..Soon we came to know that he was the person we were talking on phone.....He managed to give us 2 tickets in a bus to palghat.he arranged the tickets only becoz there was a lady with us....The bus started by 11.30 .2 o[censored]s got seats inside .Me and my friend sat in the driver cabin along with another person who was also in our situation.....12 hours of journey in the driver cabin....And from palghat ,we need to travel some 4 hours more to reach our place in another bus....

On the way,the bus stopped at some unknown place in tamil nadu and we can see the driver and conductor transferring some goods from a van to the bus.....i dont know whether it is leagal or not....


How can they just cancell the bus with out any intemation.?? Why cant they inform us atleast 2 hours back ? It was not in the site..They said,there was not enough passengers booked for the bus,thats why the bus got cancelled.But the tickets was full on the website.In the website,the status of this particular bus was 'No tickets available ' and there wasnt any clue of cancellation...


I am really upset about karnataka transport and i would like to know what i can do in this matter to raise a complaint.

Sir,

i have been deducted Rs 923 from my SBI Account while online booking the ticket.
Failed Booking details are given below. kindly revert back the deducted amount.

booking- airavatha volvo
date- 26.11.2009
booking reference number OB1612846
deducted amount - Rs 923
amt to be reverted- Rs 923
journey tiicket- bangalore to poona
status-- ticket not booked at all

I am Sai Ranjan ,9th Standard student from sullia D.K , everyday in evening (@4.45pm) i come in KSRTC 'Suvarna Karnataka Sarige' Kasaragod-Dharmastala bus . that bus has 2 doors (automatic) , today i got seat at back seat , when my stop came i stood near door and called conductor to stop the bus , he put whistle , and bus stopped , the driver haven't opened the back door , i said him to open it at that time he said 'i will not open door if there is only one person ' then i requested him to open the door again , both conductor & driver used bad words , then i ran to the front door , then also he haven't stopped, after 2kms when some seniors scolded him he stopped the bus , what a irrresponsible behavior !! i will give complaint to KSRTC tomorrow regarding this

I had booked a ticket from Chennai to Bangalore on Airavat Volvo class through online booking facility. Due to unavailability of printer in my neighborhood, I took the PNR and ticket details with me to the bus stand for taking a ticket printout. But at the reservation counter, I was not provided with any printout and was asked to buy another ticket for booking on the same seat that was originally assigned to me through online booking. Pls advice.

Here are the ticket details.
E-Ticket/Reservation Voucher

PNR Number : J15373560 Date of Journey : 08/11/2009
Service Start Place : CHENNAI Service Start Point : CHN/KMBD B.S.
Passenger Start Point : CHENNAI Time of Departure : 22:30 Hrs.
Platform Number : CHN Class of Service : AIRAVATH VOLVO
Pickup Point : CHN/KMBD B.S. Service End Place : BANGALORE
Service End Point : KEMPEGOWDA BS Passenger End Point : KEMPEGOWDA BS
Trip Code : 2231CHNBNG
No. of Seats : 1 (Adults=1 ; Children=0 )

Seat No/s : 12

Passenger Information
Name Age Adult/Child Gender
Seema Narera 26 Adult Female

ID Card Type : DrLicence ID Card Number :

Total Fare Details
Basic Fare : 543.00 Reservation Fee : 10.00
Insurance Fee : 3.00 Bridge Fee : 0.00
Toll Fee : 0.00 UserFee : 4.00
Entry Fee : 0.00 Other Levies : 0.00
Concessions : 0.00 Discounts : 0.00
Infrastructure Fee: 10.00 Service Fee: 15.00
Total Fare : 585.00

Important
• The seat(s) booked under this ticket is/are not transferable.
• This e-ticket is valid only for the seat number and bus service specified herein.
• This e-ticket has to be carried by the passenger during the journey along with an ID Card(in Original) of the passenger whose name appears above. (Photo copy of ID is not allowed).
• Please keep the ticket safely till the end of the journey.
• Please show the ticket at the time of checking.
• Free Travel is permitted in City Buses within the City limits before 2 Hours of the departure time.
• Corporation reserves the rights to change/cancel the class of service.

Sir,
I have been using the KSRTC bus service for my travel to office from Choultry circle to LNT, i find the timings of the bus is not proper, usually 3-4 buses comes together and some times bus not comming for more than 30 mins even in peak office hours. Same way some of the buses are not reaching LNT gate, they turn in infosys gate which make it inconenient for most of the passangers waiting for bus infront of LNT, considering the distance and time its really difficult for the girls passenger to walk to huge distance in night to take up Bus. Requesting to take appropriate action on it.

Regards,
Ramsanjai M

Bus comes in same times, some times non availability of bus for longer time, taking huge time in issuing of tickets, as well bus not reaching LNT some times in the night making it inconvenient to the passengers.

Hello,

I had done ksrtc online reservation on 23rd October 2009 for journey on

25/10/2009. PNR no H15216568 from Adoni to Bangalore for Karanataka Sarige through

my online sbi internet banking with KSRTC Reference no. 0B1527521.
The time of departure was 23.05 Hrs. and Pick up point mentioned as ADONI BUS

STAND. I was one hour proior in bus stand but there on enquiry they said there is

no bus as such reporting at that time. Still I waited till 23.40 Hrs. and not a

single bus via that route came. I am the single person need to be travelled and i

didnt have other options as i need to be here the next day.

If there is no bus then the KSRTC have no rights to create inconvenience for the

passengers. It is biggest problem for a lady like me who travelling alone at night

hours. I want my money to be refunded as i have not travelled. I also want that

the care need to be taken if the buses are cancelled or diverted from that route,

then the online passengers need to be informed as they KSRTC will be having our

contact information. If they inform prior then we can go for alternatives, not

waiting in some bus stands which are not safer at night hours.
Plz i want the action to be taken as soon as it can be. Hope to get quick

response.



Regards,
Jyotsna

Hello sir,

I had booked the two tickets on 09/10/2009. And I have canceled the ticket on 09/10/2009. The amount is not yet refunded to me. Here below I am provide the info of my tickets, can you please get back me ASAP.

From Hyderabad to Bangalore ticket

USERID of the passenger: tb0034687

PNR No. of the ticket: J15036658

Trip Code: 2130HYDBNG

Date of Journey: 19/10/2009

From Bangalore to Hyderabad ticket

USERID of the passenger: tb0034687

PNR No. of the ticket: J15036657

Trip Code: 2030BNGHYD

Date of Journey: 15/10/2009

Can you please take up this prolems ASAP

My brother and his family travelled from B C Road to Bangalore by Rajahamsa Executive coach bus vide ticket No. 15379280 PNR No. J15024798, Trip Code 2120MNGKGF. They had a horrifying experience in the bus with bed bugs all in the seats and biting all over. They had to travel the whole night sitting in the bus scratching their legs, hands and body. The conductor and driver were also not able to help them in this matter. People should avoid using KSRTC buses and rather wherever possible should use the railways.

i booked my tickets on ksrtc sheetal a/c bus on 05/10/2009 from trichy to bangalore on 10/10/2009 with my family @ time bus reaches trichy busstand, (service point starts @pudukotai) bus seems to very ordinary not even like rajahamsa, ksrtc charging fares for sheetal a/c and passengers force to travel in a ordinary buses.

is there any who take care of this ????????????

IF SHEETAL BUSES ARE NOT AVAILABLE WHY IT'S APPEARING IN THE CHART AT THE TIME OF BOOKING

When KSRTC city buses in mysore (no. 119 and 116) are supposed to come till L&T gate, none of the buses care to do. They are not consistent in coming each day at the correct time. This is causing a lot of problem with the employees of L&T. The buses turn at Infosys premises and doesn't care to come till L&T gate. ALl the employees will be waiting for the buses till late night, and this is causing inconvenience to passengers. The way from L&T to Infosys is an isolated area and it is not safe for girls to walk through that way till Infosys at night 8 to 9. So I request KSRTC to take this issue into concern and not cause inconvenience to us.

Dear Sir,

I am working at Kunigal Industrial Area and like me not less than 1000 members are working in this industrial area. Among 1000 members atleast 40% members are travelling from Bangalore, Nelamangala.

Kunigal Industrial area is 7 kms before Kunigal while travelling from Bangalore to Kunigal. It will be very difficult for us to go upto Kunigal and to come back and will be minimum 45 minutes waste. Every day we have to request Driver/Condutor to stop bus at Industrial Area.

In the year 2002 order has been passed to stop buses at Kunigal Industrial area vide Ref No. KSRTC-Central Office Order-KST/CO/TR/OPN/TMK-04/383/02-03 dtd 15.04.2002 and KSRTC-Tumkur Dept Order-Ref No. Sl/KST/Tumkur Depot/Sl/K/251/02-03 dtd 26.04.02 for your reference.

None of the buses will stop and Driver/Conductor will raise there voice on us.

We sincerely request to pass once again order to stop all buses at Kunigal Industrial Area. Kindly conder this request and do the needful.

I once again would like to request to pass the order to stop buses of the below mentioned depot to stop at Kungal Industrial Area.
1. Kunigal Depot
2. Turvekere Depot
3. Hassan Depot.
and other depot buses to stop passengers are more than 02-03 members.

Anticipating that our request will be considered and action will be taken.

HELP US and will be help ful to develop Karnataka Industrial area.

Thanking you in advance.

Regards.


Balasubramaniam.

Hi,

I am Girish Rao A.K. My self and my wife had tickets to travel to Bangalore Kempegowda BS from Kunjalu B S on 21/09/2009 in Rajahamsa Executive trip code 1908CDPBNG and my booking PNR number J14671827. The bus starts from Coondapur to Bangalore through route Hebri, Karkala, Dharmsthala. The bus number is KA 19 F 2305.

The bus had all reservation seats and fully booked in advance, since it was long weekend. After starting half an hour journey, we realized the bus is full of bed bugs. All our shirts and cloths filled by bed bugs and they started biting. The pain taken by all especially kids were not explainable.

The bus came till Dharmsthala. Driver reported the bus is having a problem. He took the bus to Dipo in Dhrmasthala and it was realized, the depo does not have parts for the bus. So, all the passengers were made to get down from the bus at midnight 12.30pm and asked to use a ordinary express bus after a wait of half an hour. The passengers had all categories like physically disabled, aged, kids. All had to get down with all their luggage and use the ordinary express bus. Most of the people are also need to go to work on next day, including myself and my wife. and that was the reason we booked this, so that we can reach bangalore early. But, we could reach to bangalore only at 10.30am, which was non acceptably late. And also, with neck pain and back pains.

It need to be noted that, we have not used the Rajahamsa Executive for even half of the journey. So, I would expect the ticket cost need to be refunded for all the passengers. Also, the inconvenice caused re-imbursement need to be made.

This is not a one time eeperience, but , had the same experience while travelling from Bangalore to Kunjalu B S. Me and myself had PNR number J14671826, trip code 2148BNGCDP, from Bangalore to Kunjalu BS. The bus had a break failue at Sakaleshpur. And passengers had to change the bus and board a lesser seated Rajahamsa bus with 8 people standing in the bus. After Dhrmasthala, a ordinary express bus was given. While reaching the destination it was 11.30am again which is unacceptable late spoiling half of the day.

I should be thanking the conductor and driver of the bus, who took decisions for passengers well to the most at the given circumstances.

But, with this I am putting a complaint on KSRTC, for irresponsible maintainance of the bus. I and all co passengers urge, the ticket cost need to be re-imbursed for not using the facility. Also, the pain we have gone through this irresponsible work need to be conisdered.

Regards,
Girish Rao A. K.

I took KSRTC bus from Ooty to Bangalore on[protected] at 10 am, the details are as follow:

PNR No: J14613107 ticket No: 14807642
Journet date: 21/9/09 Trip code : 1000OTYBNG Class CORONA AMBARAI AC
Total Amount: 702.
Departure time 10:00 Total Seat M1 F1

The bus driver was not aware of the coolant in the engin, as a result of this negligence Bus got over heated and Driver has to stop in the middle of Bandipur Forest. after 45 to 60 mins of wait he some how manage to restart the bus, as we were getting late for our flight from Bangalore Airport we were worried. after few kilometers the Bus stopped at a eating place where other KSRTC buses were there near Bandipur, The place was bad, I think these Bus drivers and conductors get their commission from the hotel, otherwise they would have taken us for a place where the neatness and minimum Hygiene is maintained. the place were the best one to get the latest diseases like Flu or stomach upset etc to name few. at that hotel they stopped for more than an Hour again, they did not even call the people in Mysore to arrange the Bus for passengers even after knowing that Bus can not reach Bangalore.
I was requesting Bus conductor for the same but what can we do? we are outsiders at the end of the day.. in our own country.
there is a provision if Bus got any technical problem they( KSRTC) will arrange for the alternative. but they were waiting for us to manage by our own.
The Bus reached near Maysore palace and again engine were over heated , again waited for 20 mins then somehow Manage to reach Mysore Bus stop. It is unfortunate to see that there was no one who was actually interested in Customer's interest.
After telling the Bus conductor for many a time he told me to Board another Bus which was about to leave for Bangalore, Told me that he spoke to the Bus Conductor of this new Bus and need not to worry and no need to pay anything extra.

Now after few Kms from Mysore this new Bus conductor asked me for the money. I showed him the ticket, but he said its of no use You have to purchase new ticket now. He told me that he is aware of the situation, in spite of that he was not willing to cooperate with me. Now here I got to know the different side of KSRTC bus conductors THEY DO NOT GIVE THE BALANCE BACK, for Rs 328 ticket they took 330 and these people are so shameless that they dont even care. It was not about the Rs 2 extra, But if they do like this its Corruption and Govt will not have a track of it. and this Bus Conductor was speaking in kannada language even he knew that I dont know the language. I am 100% sure he was doing it purposely. Why such Conductors are there on such Tourist place route? if they cant have a conversation? Places like ooty, Mysore and Coonoor are tourist places people will come from Various part of country. I Felt so depressed seeing this, was feeling like this is not My country. I have to cancel my Air ticket and rebook it late night from Bangalore Airport.

so for all the Inconvenience occured to me I paid Extra Rs 330.

The Details Of the New Bus is as Follow:

Ticket No: 104974, Date 21/9/09, time: 16:23:37

Meghadootha

Mysore to Bangalore

Total distance 145km

Rs 328 total.

I am attaching the Photo of the tickets along with this mail. Hoping that some action will be taken against such people who are spoiling the Culture. I am very much sure that many other guest might have experienced the same problem, but never got time to complain about such incidents. so please consider this on behalf of all those passengers.
Thanks & Regards

I had reserved a seat No 41 on Bangalore to Chennai on 21/9/2009 on AIRAVATH VOLVO
Departure Time 22.45 Trip Code 2215BNGCHN
Pickup Point BIG BAZAAR near NGEF [protected]-22.45
Journey Fare Rs 543.00 plus other charge Rs 27.00 Total of Rs 570.00
The deatais are as per Ticket No 14875673.

I had waited there since 10.15 PM onwards up to 12.45 Mid night. I contacted the following Phone Nos
[protected] and [protected]. No response is made. In one call he directed me to give complaint thats all
I loss One day Work who will be made responsible. How you will solve this

Hi,
On date 12/09/2009, I travelled form pune to bangalore with my family at 9.00 PM Bus Numbered KA 01 F 8525. I was having some luggage. The way they estimated the luggage was totally improper. They initially asked me 800 Rs. After long discussion they asked 500. Which I denied as the total cost of the parcel was 600 Rs only. Then they asked me to settle the matter under the table which I denied. Finally they asked me to pay 400 Rs. saying that they will make receipt., but they didn't even gave me any receipt after I paid the amount.

Till date I remember the statement being made by one of the manager. "All luggage space in this bus is mine. Its me who decide how much to be charged from customer, I can ask for 5000 Rs. Or 50000 Rs. and government can't stop me doing that." How can luggage space in government transport be "personal". I told them that I am going to complain, which they arrogantly replied as "Go, Complain..", "No body is going to do any harm to us".

After 60 years of independence, we just have to think what our nation had became. DO WE REALLY DESERVED TO BE INDEPENDENT COUNTRY?.
DOES INDEPENDENCE MEANS TAKING BRIBE FREELY FROM PEOPLE?

i'm an engineering student.i'm studying in ramanagaram.
Sir/Madam most of the ksrtc busses do not allow students in to the busses, the only reason is that we have pass and they prefer the passengers who would buy tickets.At the ksrtc bus stops as soon as the drivers notices the the people wearing bags,he just drives away without giving stop.sir i kindly request you to take immediate response on it. Sir please help us.


your's truly
ziaullakhan

i'm the student of ghousia college of engineering.The ksrtc busses are not stopping at our college,though there is a sign board for the ksrtc busses to stop.hence we always have to walk a long distance.
Sir/madam i kindly request you to take a immediate response to it.


your's truly
ziaullakhan

I was travelling from Bangalore to Pune in the 7pm Airvat service on 06/09/09 .I had booked the ticket onlline.I have given the identity proof as my Driving license,since the id card number was not a mandatory field,i dint fill it,but i had my license with me.Before borading the bus,the conductor started asking why i dint provide with the id card no. in the ticket.I told him that it was not a mandatory field and i showed my license to him.He was not at all ready to listen those.His behavior was very arrogant,dint even consider that im a lady !!!! Such guys should be taught some basic manners before posting them,if not teach them atleat the rules n regulations !!! If the id card no. is mandatory,in the website they should change it to a compulsory field.Is there any mail id that i can direct this complaint to some concerned authority?