[Resolved] Lenovo — On Site Warranty Pack Not Given
I am Arvind Sharma. I had purchased one year on site warranty pack Lenovo laptop Dated 08.10.2008 To 08.10.2009 from RT Services - Outsourcing Services Ltd Delhi India. My Lenovo laptop S/N is MA5MHW3 and Model Name is 77614AQ. Now, this laptop is not working due to some problem. I had raised many complaint in Lenovo with case Reference No with Date
In both complains Lenovo customer care centre not given onsite warranty he says you are authorized only customer carry in services. Your Onsite warranty pack not authorized so contact RT Services - Outsourcing Services Ltd Delhi.
In year 2009 I call Rt Services more than 100 times Or Mail them regularly from Last 8 months to RT Services - Outsourcing Services Ltd Delhi/Lenovo. I talk to customer care executive, Ms Arti and Mr. Romil. Both Guys told me sir I talk to Lenovo service registration (spac) department and Register Your Pack .but till Now 08.10.2008 not register my on Site warranty .
RT Services - Outsourcing Services Ltd after receiving payment not Giving my Services from last 1 year
Cash Receipt no 15822 …dated 08.10.2008
Offering no # 12X6171
Authorization no # 12X171PJX1
RT Services - Outsourcing Services Ltd contact details;
Lenovo service registration (spac) department contact details:
Lenovo service centre contact details:
Lenovo Toll Free No.[protected]
My laptop details as are:
Serial No. MA5MHW3
Product No 77614AQ
Now my issue is what's the use of onsite warranty if they are refusing to provide me service for my laptop .
I have all the receipts along with on site warranty . I am sure if you people take up my request forward I surely get positive response from them.
Arvind Sharma ( Delhi )
Contact No. [protected]
Complaint marked as Resolved Aug 14, 2020