Lenovo Complaints & Reviews

I have brought lenovo Y510 laptop on 12/05/2009.When i tried to play dvd it was not reading. My laptop serial no is 430ME-03496 and Model No is 7758.I am working in jaore a place near jodhpur in Rajsthan.I have to visit jodhpur on 20 of this month. Kindly arrange to rectify in this period.

Purushottam kaushik
[protected]

I have give my Lenovo idea pad S10, SN EB10020238, Model: 4231 to Lenovo Authorized service centre, Hitech informatics Pvt. ltd. # 6-3-1186/A/4,S Building, Hyderabad on dated 15/Jan/2010 with the case ID L01F00HD (ONE KEY RESCUE for RESTORE TO FACTORY DEFAULT, which comes under warranty). But, still the status is pending. And every time I getting a new date to collect the laptop forms your service centre. I had send email to lenvo ([protected]@lenovowarranty.co.in)...

DEAR SIR
MY SMPS IS NOT WORK.PLESE CHANGE MY SMPS

CONTECT NO-[protected]

LENOVO DESKTOP -(5357-1AQ),(ATOM PROCESSOR)(1.6 GHZ),1 GB RAM, 160 GB HDD,DVD RW,DOS
S/NO-L900943
17" LENOVO TFT
S/NO-3M[protected]
I PURCHASE IN
WIZERTECH INFORMATICS PVT LTD
SHOP NO.3, LINE NO 4,BISTUPUR MARKET
JAMSHEDPUR(JHARKHAND)



MY ADDRESS
Q NO-6,T.F.C, OLD BARIDIH, VIDYAPATINAGAR,
NEAR TISCO BARIDIH MIDDLE SCHOOL
JAMSHEDPUR
PIN CODE-831017

Why Lenovo does not come in top 3 brands of computer manufacturer in the world is actually it is very expensive as compared to other brands. I did many inquiries in different dealers and even in their showrooms. According to Gartner (world's leading information technology research and advisory company) currently HP, Acer & Dell are the most promising brand in every aspects of business and customer support.
Here is the link to that site -
http://www.gartner.com/it/page.jsp?id=1279215
And Lenovo has a long way to go to reach in the sky.

I noticed, with same to same configurations of Lenovo laptops in comparison with top 3 brands models the price is quiet high. For example if an Acer model with a particular configuration is priced to Rs.32,000, on the other hand Lenovo with exact or similar configurations will cost Rs. 35,000 - Rs.37,000. So a buyer with common sense will never opt for Lenovo while he can get with same value from Acer. Customers want to buy cheaper products with good quality and not costlier product with poor quality. Interesting features also attract large number of customers.

So I would like to request to Lenovo manufacturers and marketing executives, please put a reasonable price in your products. Look at the top 3 brands and learn something from them. Their products are so uniquely rated and can be affordable in a good time.

Unless you change your pricing policy, I bet, you will never improve your position. And ultimately your company has to be purchased by any other companies.

Lastly, for example if any of your product costs Rs. 25,000 on the other side I can get a HP, Acer or Dell laptop for far better prices with interesting features and newer configurations.

Sir,

I had a problem with my g550 sl no CBQ0319531. I am not able to do the one key recovery as it is showing available space is not enough, maybe due to increased size of hard disk after each defragmentation.

Since last 24 hrs I am trying to get in touch Through the toll free nos but non of the toll free nos published in the official website are working viz[protected], [protected], [protected] and the feedback on service toll free no [protected] where I spoke to Uday couple of time is also not responding, probably blocked intentionally. It seems these two nos [protected], [protected] were also blocked intentionally since I got connected twice yesterday but disconnected after the call was transferred to the technical dept. I have also sent 5 emails to the [protected]@lenovowarranty.co.in and also got disconnected after 3 minutes of STD call to the no[protected]. But no response since 24 hrs.

It seems your toll free nos only works between 12 noon and 5 pm

I had purchased Lenovo thinkpad R61i from Megahertz System pvt ltd lamington road Mumbai on 19 feb 2009.
on the invoice it is written that my system has 3 year warranty, but when i faced some problem and called lenovo for supprot , they say that warranty has expired on 10/9/2009.
I have sent scanned copy to Lenovo and retailer both.
Nobody is helping .
I am suffering from 21 dec2009.
please do help me.

I have ordered Thinkpad on 29th Dec 2009. When I placed the order it stated that the laptop delivery date is 1/6/10 but they have SLA of 15 days. I had to go out of the country so I got my tickets done of 1/15/10. But by 1/14/10 they didn't deliver the laptop I had to cancel my ticket as there would have been no one to pick the laptop. When I called the customer care first of all they disconnected my call many times. I have to call them again and again. Then they said that they can't do anything in this. They can only give me compensation of $28 on this. When I told them as what financial loss I had to bear they simple denied to do anything.$28 cant repay loss of $500. This is heigths of irresponsibility.

They are least concerned. When they are behaving like this before they sold laptop I am concerned how they'll behave after sale of it.

Sir,
I brought a Lenovo laptop model no 3000 G 430 (4152 ACQ) with serial no EB11562012 from Supreme Technologies Pvt. Ltd. 35, Chittaranjan Avenue, Kolkata - 12(Near Indian Airlines City Office) with retail invoice no. STPL/03190/[protected] Dtd 08/05/09, DO no. 3223. Few days back I found some colour line on my laptop, at the time o[censored]sing the product. I immediately contact Lenovo call centre but they did not provide me the case no.. But they argued that this product is broken internally and they will not provide the warranty. Then I went to a service centre, they checked it but they said the same and.they provide me a toll free no for further contact but I never got the response from other end. my laptop never fallen nor intentionally or accidentally damage from outside and the LCD screen cover is intact. I made a complaint on this issue for so many times but i got a negative answer from them. But at the time of checking they did more damage to my product. Before that checking I found only 3-4 lines on both direction (horizontal & perpendicular) on my LCD screen and after that a can’t see anything on bottom portion on my laptop’s screen.So you please resolve this issue immediately.

Thanks & Regards,
Proshanta Roy

Dear sir/madam

My name is Kalpesh Bhanushali. I am a electronic Engineer working in Vadodra. I was travelling form my home town UMBERGAON to VADODRA on 3rd JAN 2010.
Name of the train : Gujarat Express
Train Number: 9011
Coach: D1
Seat: 12
After accuring my seat, i arranged my luggage. Kept my heavy luggage on the rack and a LAPTOP bag on the hanging hook.
On the next stop a Passenger without any bagegs came and set next to me. He was a guy with arround 20 to 21 age with dark complextion. His height approx 5 feet 4 inch. Had averrage long hairs.
Train reached SURAT at arround 10.30am. I had a small nap when train arrived at Surat Station. As i woke up after Train started from surat station i observed that person seating next to me was not there. Within few minuites i observed my LAPTOP bag was missing. I searched it on Upper rack and below my seat. But didn't find my bag anywhere. One of the person asked me what i was searching for. I explaind him regarding my Bag. He told me that the person seating next to me got down at surat with LENOVO LAPTOP hangging on the hook.
By the time surat was long behind. I asked Travelling Ticket examiner for procdure to lodge a complain. He told me to inform GRP at your destination station.
As my destination came i got down at VADODRA & inquired for GRP- Gujarat railway police. It was near platform number 4.
I conveyed the complete story as wrriten here. However Police person seating on the desk told me " Lodge this complaint at SURAT railway staion. As the theft took place at surat its of no use lodging a complaint here at VADODRA".
It was already 2 pm. I thought of going to SURAT next Morning as had some offical work to do.
Next Morning that is 4rt of JAN i went to surat. I inquired about the GRP surat. It was at the walking distance from station. I conveyed the complete story to the Inspector seating there. He told me that " I cant lodge a complain here as U came to know regarding your theft after SURAT station". All my efforts were gone in vain.
Then i tried for RPF surat. However they also told me that it should be informed to GRP.
I thought i will again go to VADODRA GRP and try t conveince him. But they did not entertained me and asked me to go to POLICE CONTROL ROOM and give a wrriten application on the name of SURAT GRP Dept.
Finally i came to know that i could not lodge a complaint anywhere unless and untill i have a JACK or LINK whom i can try for. As this was my first vist to Police station i was shocked to know the hectic procedure to lodge a complaint.
i wish this Consumer Complaint web will help me out. please assure that i am not at all complaing about any Police athority. Just Help me out to find my valuables.

LAPTOP Bag contained folowing valueables:-
1) Silver colour LENOVO LAPTOP N100 3000 model number
2) Check book of HDFC bank on my account
3) Tataindicom Modem SXC-1080 model. S/N EUSC520562
4) Kingston pendrive, Blue colour
5) Laptop and mobile charger
6) my visiting card with contact number [protected], [protected].

My home address:-
Kalpesh Bhanushali
Takashshila, 105, dwing, aashirwad co-op soc.
Dahad road, Umbrgaon, Dist- Valsad
[protected]
my fathers number[protected]

I have a problem with the charger adapter of my laptop (Y series).
I have Onsite Service Warranty till 06 Dec 2010 for reference Serial no. : 77614AQMA5D879.
I logged a service complaint (case ID: L9CV00BL) for the same on 31 Dec 2009.
I got a very poor service response from their HOUSE OF LAPTOPS Service CENTRE chinchwad pune,
First of all the Service Engineer did not know whether my laptop adapter was under the service warranty or not. I have the agreement with me where it is nowhere written that the adapter is not under service warranty. So he told me that he will confirm it from Lenovo and respond as soon as possible, but I got a response only on 02-jan-2010 and that also when I called him for the status. He said they have confirmed it that adapter is in warranty and he will be placing an order on 04 - Jan 2010 as, 2nd Jan is Saturday, 3rd Jan is Sunday, and 4th Jan is the next working day, and from that day it will take another 4 days for the adapter to reach. (In all 10 days is the duration of service resolution), he is not ready to give me a temporary charger till that duration of time so that I can use my laptop. So in all I have to bear with this service response which is very discouraging and non supportive to the laptop users.
The service engineers working are not supportive to the customers, they do not believe in quick resolution of the problem, have a lack of knowledge and are responsible for the frustration and harassment caused to the customer.
.

purchased a Lenovo laptop from Croma, Greater Noida on 1st March 2009. I am working with TCS and currently deputed to Switzerland.

Details of the laptop are :-
Date of purchase: 3/1/2009
Model No: Lenovo Y Series Notebook
Product No: 775792Q
Serial No: MB00517
My laptop fan has started making loud noise just like a bad bearing and its touch pad is getting heated. This is happening since last 3 months. I tried to contact Lenovo Switzerland and I was told that this model is not supported here in Switzerland. I contacted Lenovo India and I was told that laptop would be supported only when I will be back to India. When I purchased the laptop I was made convince that laptop will be supported in any part of the World, but I don't have any thing in written as a proof for that.

This situation is very much disheartening and discouraging. I am very much helpless as I cannot come to India to get the laptop repaired and Lenovo Switzerland is least interested as I didn't purchased this production here. Also the response of the customer care executives of Lenovo India is very disappointing. Every time I need to explain the situation again and again to a new executive and he/she can not find any reference to my problem on their system.

Please go through the attached mails to look into the correspondence I have done so far with Lenovo warranty support in India.

Also when I check online the warranty status, my warranty is displayed as expired and the warranty expiration date is 9th Dec 2009. Pls see below the screen shot.



I have talked to a number of customer care executives for this. Also I have sent the attached mails to get the warranty corrected but nothing has been done so far.

Such a poor response is not expected from brand like Lenovo.

I didn't know where to escalate this and found this blog therefore writing to you.

Regards
Nitin

Sir

I have bought a Lenovo Laptop on January 4 2009. I got 1 year warranty for the product. My Laptop's silver coating around the keyboard and the mouse pad is coming out. I tried to contact customer care of Lenovo many times. They used to respond after a long period. Whenever I mail to customer care, they used to give reply like this. "You will get the reply within two business days" and I never got a perfect reply in time or withing two days.

When I called Customer Care and asked about this issue, they said that this is a cosmetic damage and not a hardware damage and they will not give warranty for this and also they are not ready to tell the remedy for this also. Lenovo Customer Care Service is very bad and behaving in a very bad manner towards customer without a proper reply.

Lenovo is cheating customers in the name of warranty.

They are neglecting issues like this and they are not even ready to tell a solution for my problem. Lenovo is providing a very bad product like this. I feel shame on Lenovo's customer support and for providing me such a quality less product for 35000 Rs.

Please do not allow to continue this towards any of the Consumers.

I bought Lenovo 3000 Y410 8CQ model on 12-July-08 from ITJ Bhiwani, Haryana. They assures me about the lifeime free servicing of this laptop, but after some months ITJ stores at Bhiwani, Kaithal etc found closed and due to which my laptop suffering from fan problem. Its fan always produces the sound in running status. Plz give me some solution or suggestions.

i was installed win xp with Sp2 in lenovo g550 laptop, & i trying audio driver, audio driver installed but HDA driver problem, please see the attached file "hda driver error". then i installed win xp SP 3 & trying hda driver installation but same problem.
i was trying NVIDIA driver installation problem see the 2nd attachment "nvidia g force g 105m"
please send the solution

Details: Lenovo G550
model:-2958
Sr.No.:-cbq0480979
Factary id:-prc4
Mo:-cb09082901
MtMod Sr.No.:-295895q mp06tl7

I have not received the link for K7 anti-virus as promised at the time of purchase.

Not attending my complaint even in still original Ist year warranty period

MODEL 53131CQ
SL NO. 1S53131CQMB11558
LENOVO COMPUTER

I have purchased above Desktop from M/S FORE SOLUTION at Sector 34 Chandigarh on dt. 13.12.2008 vide Invoice No. 789. I have faced trouble many time with this product i.e. some times non functioning of speakers, Camera, windows corruption. I have talked the concerned but it is my dismay, it remained unattended from them even within original Ist year warranty period which is unfortunately going to be lapsed tomorrow .

At the time of purchase, the supplier firms assured me by saying that, They are authorized for service support if need in the future so, it will be better to purchase from them only. As I am having complaint therefore talked to the said authorized supplier to undertake my complaints to eradicate the problem of this product, but surprisingly my all the efforts gone in vain.

I am failed to understand, if they are authorized for giving service support then why are they suggesting me to contact to the customer care. As on contact with Customer Care they bounce back the matter by saying to contact local service provider i.e. Fore Solution, 34, Chandigarh.

This is a clear cut example of Misconduct and Misbehavior from the LENOVO Company, as Fore Solution, Sector 34, Chandigarh are representing them and not providing services which are my deemed right as I have paid hard earned money for said product.

Further to add here that during purchase, I had opted two items under scheme at that time i.e. 1. Printer and 2. Extended warranty period 1/1/1 to 3/3/3. For which I had received the printer only. In regards to the extending warranty, even of various requests, the company did not send me the required Authenticating No.for registering my said Desktop for upgrading the warranty. How ever the Redemption Cell, Chennel Technologies, A 74, sector 2, Noida 201301, replied me on dated 17/12/2008 by Email and atteched copy of this Email, with mentioning reference code number RED[protected] in order to redeem the gifts.

Again I warned to the quarter concerned of the company to take urgent and Immediate step in this regard otherwise, I have only way to knock the door of honorable Court.

MY NAME: Parmod Soni
ADDRESS: VPO. Ghanour, Rajpura, Patiala
MOBILE NO. [protected]
EMAIL ADDRESS: parmod.[protected]@rediffmail.com

Sir,
I had purchased a laptop last year, in this 1 year i am facing many difficulties. I purchased my laptop from Bareilly ,but i am staying in meerut just now . In the month of May my CD DRIVE stooped working, I replaced it in Meerut in the month of August,(it was under warranty period) and now it is December , the device again stooped working . When i called your customer care they said that you have to purchase it now .Just tell me is this what this company provide service to their customers? What type of commitment they do with their customers? What types of parts do they privide to your customers? This is really very bad experience for me to buy a laptop from such a renowned company and facing these kinds of diffuculties. (MODEL NAME =7758, S/N ABQ0034016) Sir kindly look into this issue as i am a student and can`t afford to buy another DVD Drive .the company replaced the bad part to me and made money out of it.

Thank you
Latika Bhatnagar

we have purchased lenovo pc a year ago and we are facing a problem with the mouse.i hope you will see to it as soon as possible

Dear Sir/Madam,

I am Arvind Sharma. I had purchased one year on site warranty pack Lenovo laptop Dated 08.10.2008 To 08.10.2009 from RT Services - Outsourcing Services Ltd Delhi India. My Lenovo laptop S/N is MA5MHW3 and Model Name is 77614AQ. Now, this laptop is not working due to some problem. I had raised many complaint in Lenovo with case Reference No with Date
L95900MS- 11.05.2009
L97AooY1 10.07.2009
L97FooNK 15.07.2009
L983009G 03.08.2009
L9A800KA 08.10.2009
In both complains Lenovo customer care centre not given onsite warranty he says you are authorized only customer carry in services. Your Onsite warranty pack not authorized so contact RT Services - Outsourcing Services Ltd Delhi.
In year 2009 I call Rt Services more than 100 times Or Mail them regularly from Last 8 months to RT Services - Outsourcing Services Ltd Delhi/Lenovo. I talk to customer care executive, Ms Arti and Mr. Romil. Both Guys told me sir I talk to Lenovo service registration (spac) department and Register Your Pack .but till Now 08.10.2008 not register my on Site warranty .

RT Services - Outsourcing Services Ltd after receiving payment not Giving my Services from last 1 year
Cash Receipt no 15822 …dated 08.10.2008
Offering no # 12X6171
Authorization no # 12X171PJX1

RT Services - Outsourcing Services Ltd contact details;
[protected]
[protected]
Mail-lenovo.[protected]@rteservices.com
wext. [protected]@rteservices.com
Gaurav.[protected]@rteservices.com

Lenovo service registration (spac) department contact details:
Contact no.[protected]
[protected]@lenovowarranty.co.in

Lenovo service centre contact details:
Lenovo Toll Free No.[protected]
[protected]
[protected]@ lenovowarranty.co.in


My laptop details as are:
Serial No. MA5MHW3
Product No 77614AQ

Now my issue is what's the use of onsite warranty if they are refusing to provide me service for my laptop .
I have all the receipts along with on site warranty . I am sure if you people take up my request forward I surely get positive response from them.

Thanks
Arvind Sharma ( Delhi )
Contact No. [protected]
[protected]
Mail –arvind.sharma.[protected]@gmail.com

Sir,
i purchased a new laptops model G-550 94Q from authorised deald Unique infoways Pvt Ltd, nehru place new delhi on[protected] at 16.00 hrs in the DOS mode for Rs.32,000 after coming to my home a red colour dot pixel is appearing in the LCD, i took it to the dealer but they redirected to take it to service center on[protected] for replacement they did not agree for that lodge a complaint through no.[protected] they gave me a complaint No. 5065722 after two days they ask me photo snaps and finally one[protected] they refused to change the laptops, since i got a new brand and also a manufacture fault they are not ready to change. please lodge a compliant against them