[Resolved]  Lenovo Y410 Laptop — faulty CD Drive

I bought a lenovo laptop but facing problem with the optical drive from the fourth month, most of the people i have met who have lenovo y410 are facing the same problem .I have written many mails to lenovo but no reply they are dumb people they even do not reply your mail.

kindly go through the mails ...

Dear Mr.Amit Gupta,

This email is to confirm I have received your feedback regarding your issue/complain. This feedback has been entered into our Complaints Management Database. Your reference number is 5025309.

I have forwarded your request to the relevant department and they will act on it immediately.In the meantime, please do not hesitate to contact me, should you have any questions.

Thank you.

Regards,

Geetha Kanapathy
Lenovo Care
Lenovo Asia Pacific

http://www.lenovo.com/
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[protected]@lenovo.com

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"amit gupta" <[protected]@rediffmail.com>

12/01/2008 03:52 PM
Please respond to
"amit gupta" <[protected]@rediffmail.com>



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[protected]@my.lenovo.com

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"eservice" <[protected]@lenovowarranty.co.in>

Subject

Fwd: Fwd: Fwd: Re: RE: complaint



Dear sir,

As you can go through the attached mails...
but I will explain you the issue in detail.

I purchased a Lenovo 410 Y having serial no-EBO6752310
In not more than 6 months my optical drive got down as it was not reading Normal CD's .I got it replaced from the new Delhi service centre

Case Id-[protected]

It again got down in 2 months and i again registered a complaint against case id-L8BH00M3.

The service center replaced it and it even did'nt survived 1 day and was again replaced at my residence .

Now again in 15 days I am again facing the same problem.
I have again registered a case Id with the service center- L8C10091

My warranty is ending on 28th December and i am thinking what will happen once warranty is over.

Because I cant invest more on the optical drive now...

Kindly calculate the cost i will incure if this the trend with the optical drive .

One more issue I have with your Service Center is that the guys who are giving service there are even not technical sound they even do not know the meaning of Why " Dolby digital " is written on the laptop.

Now what I demand Is the warranty extension without any cost for my optical drive.Or kindly tell how will you manage the warranty after 28th December because if you are replacing it today .

And for your kind attention please get details from the service centers that how many Optical drive's do you replace every month .

kindly do the needfull.

Thanks & Regards

Amit Gupta
[protected]


Note: Forwarded message attached

-- Original Message --

From: "amit gupta" <[protected]@rediffmail.com>
To: "eservice" <[protected]@lenovowarranty.co.in>
Subject: Fwd: Fwd: Re: RE: complaint



----- Message from "amit gupta" <[protected]@rediffmail.com> on Unknown -----
To:
"eservice" <[protected]@lenovowarranty.co.in>
Subject:
Fwd: Fwd: Re: RE: complaint

Dear sir,

I have not Got any update from your side and now i have decided to move to consumer court Regarding your sub standard products and services.

Thanks

Amit Gupta
[protected]

Note: Forwarded message attached

-- Original Message --

From: "amit gupta" <[protected]@rediffmail.com>
To: "eservice" <[protected]@lenovowarranty.co.in>
Subject: Fwd: Re: RE: complaint



----- Message from "amit gupta" <[protected]@rediffmail.com> on Unknown -----
To:
"eservice" <[protected]@lenovowarranty.co.in>
Subject:
Fwd: Re: RE: complaint



Note: Forwarded message attached

-- Original Message --

From: "amit gupta" <[protected]@rediffmail.com>
To: "eservice" <[protected]@lenovowarranty.co.in>
Subject: Re: RE: complaint



----- Message from "amit gupta" <[protected]@rediffmail.com> on Unknown -----
To:
"eservice" <[protected]@lenovowarranty.co.in>
Subject:
Re: RE: complaint

Dear Amit,

Thanks for you Positive Reply But, problems have not ended for me . I visited your service centre in Nehru place, New Delhi. and was shocked to listen the answer of you service guys. "That if you will use CD on the optical drive it will again go down ".

If this is the answer I am so sorry give me this in writing or please give me the escalation matrix for grievances.Now I am not concern about the optical drive but I will follow up with you on this issue.

Kindly Send me the escalation matrix for my reference .

My laptop serial no is- EB06752310
PURCHASE DATE- 28TH DECEMBER 2007



On Wed, 19 Nov 2008 eservice wrote :
>Dear Customer,
>
>Thank you for contacting Lenovo Technical Support Center. My name is Amit
>and I will be assisting you regarding the Lenovo product you are using.
>
>We really apologize for the inconvenience caused to you.
>
>As per your email, we understand that you are facing some issue with the
>optical drive.
>
>Kindly provide the complete serial number and model number so that we can
>check the database and assist you further.
>
>In case of further query, please feel free to contact, we will be happier to
>assist you.
>
>You can also contact Lenovo Support at[protected]Toll Free for BSNL/MTNL
>Landline) or[protected] or[protected]Toll Free for mobile except
>Vodafone)
>
>SMS Support No: [protected] (SMS format) <MTM> <Sl.No.> <Problem Nature>
><Name>
>
>Take care and have a nice day.
>
>Thanks & Regards
>Amit Kumar
>Lenovo Email Services | <mailto:[protected]@lenovowarranty.co.in>
>[protected]@lenovowarranty.co.in <mailto:[protected]@lenovowarranty.co.in>
>
> _____
>
> From: amit gupta [mailto:[protected]@rediffmail.com]
>Sent: Monday, November 17, 2008 7:22 PM
>To: [protected]@lenovowarranty.co.in
>Subject: complaint
>
>
>
>
>Dear Sir,
>
>I have purchased a Lenovo 3000 y[protected] Q on 28th dec 2007.
>since then i am regretting on buying lenovo .
>
>I got my CD drive replaced recently and again it has gone down. It has
>become consistent problem and I am thinking what will happen once warranty
>is over . If its Due to use of subgrade parts by lenovo then it is pathetic
>for such an organisation.
>
>Kindly Provide a solution for this inferior quality products.
>