[Resolved]  LG / Air Conditioner — i'll response of service centre

No response of service centre
I have lodged a complaints for no cooling to lg customer care vide request no. N9C51501364 date 15/05/2009.but till time no response of service centre.

m/s kaico deer abrasive ltd, plot no 479, barhi ind area, sonepat.- our centrilised ac timer not working .plz check it as soon as possible

We are from State Bank of India, Administrative office, Purnea. We have about 12 Split A/Cs installed in our offices at Purnea & Katihar (Bihar). Most of these are in for 7 years warranty of comressors. These were installed in only 2007. Only 4 out of all 12 are working. We have requested service from your Service Centre at Purnea (Bihar). But could repair only 2 A/Cs They have taken out two A/Cs at their Service Centre at Purnea long back. But have not returned it after repair. We have approached them for giving AMC for all these A/Cs but they do not seem interested and have not responded. They are not responding on their mobile nos [protected] (Pankaj) of the local service centre guy. Your company is earning a bad reputation due to this. Our office have already stopped purchasing of new A/Cs of LG make. We request you to look into the matter urgently and impress upon your service network to repair the A/Cs immediately. Please take some urgent action.

I had purchased an floor standing lg air conditioner model no:LPNC2863ECO on 08/02/2010.First time a complaint exists with no cooling, comp no:c[protected].they had cleared the problem in 24 hrs i felt very happy but after 2 days another comlaint raised showing CH O5 on display.again i comlained with comp no:c[protected], but there is no response for 48 hrs.After 2 days i had called to MR.Gouse head of lg service centre in guntur several times then they came nd checked my air conditioner but they cant detected the problem.even till now there is no response.please take some immediate action .AC 's are commonly used in summer season but due to this service centres customers are facing many problems.

I had purchased a 1.5 ton, 3 star Split air conditioner model no.LSA5CG3VF6.AN51DRM(II), S.No.002NLFD001443 on Mar. 2010. It is running good till now but no body from company side turn up for servicing though as per condition three free services to be done from company side.
Therefore; i request do needfull and necessry, action so that no interruption will occured in my air conditioner.

Thanks & regard

Liton Halder
9E, Ajanta Road, Santoshpur,
"TIRSHA" Apt.
Kolkata-700075
West Bengal. Ph: [protected].

To
The Head/ Incharge,
LG/PEL companies Limited

Dear Sir,
I am a senior doctor (professorial level) and medical teacher. Presently, I am serving in the globally recognized, prestigious institution of Allama I bal Medical College-Jinnah Hospital complex Lahore, Pakistan. I bought split air conditioners (A/Cs) of LG company because of’’ respect’ and recognition of LG and PEL at international level. It was common perception that both the companies treat their customers/clients with respect.

I feel sorry to state that I have experienced non-cooperation and ‘disrespect to customer’ so far.
Detail is as given below;
1)PEL complaint no:042583;work order ref.04107;date, 9.9.2009;paid Rs.400.

I had to request a large no of members of top level administration of both the companies at national and international level to solve the petty/routine issue or problem with my A/Cs. Me and my family had to suffer due to scorching heat of hot weather for a long time. Thanks to big wigs!

2) PEL complaint no; 15721; work order ref.nil; date, 14.4.2010; paid Rs.2100
3) PEL complaint no; 15722; work order ref, 11574; date, 14.4.2010; paid Rs.1500

After a lot of ‘struggle’, the complaints were attended. Despite spending lot of money, the problems with my A/Cs persisted. The competence and skill was not impressive.

4) PEL complaint no; 28825; work order ref.3819; date; 7.9.2010; paid Rs.400
5) PEL complaint no; 28826; date, 7.9.2010; work order ref.3818; paid Rs.400
These complaints (4& 5) are, still, lying unattended even after a long time (more than six months)

No body in PEL and /or LG bothers to attend calls/requests and there seems no monitoring regarding ‘quality /level’ of work performed by technicians.(ref; PEL complaint 2 & 3)
Keeping in view the previous bitter experience (ref; PELcomplaint, 1, 2, 3)I can imagine, it would be hard for me to teach medicals students, treat the patients and live comfortably/respectfully with my family in this summer.
Please show positive concern. Prompt, positive response is requested and expected.
Thanks

Dr. Tariq Rahmani
(Mailing address; 19-B, AIMC Doctors colony, new campus Lahore, Pakistan; e-mail, tariq.[protected]@yahoo.com;cell;[protected]/ [protected])

I have LG window A/C 1.5 tone and i had a put a com-plane my a/c is not cool and its compresses is also not working and LG people taken my A/c for re-filling the gas on it but its still not working properly now also its being twice a/c has being send for repairing first time i i having problem of as leakage and second time it compresses is not working again it from last 8 day Lg people cant able to make it fix it.

VERY VERY poor service form LG in not going to buy LG product again .

Dev Banerjee
Cell no -[protected]
489/55 Faridadab

I have lodged a complain regarding water leakage in spray form from split AC 1.5 Ton on 27 May 2011. Complain no. is RNA[protected]. My contact No. is [protected]. It was told that within 72 Hrs it will be rectified. But sorry to say that today is 01 Jun 2011 but no one has attended the complain till now.