LG Electronics Complaints & Reviews

My 5 years old fully automatic washing machine (LG tromm) stopped functioning suddenly one day. I called the LG customer care and the service personnel came promptly to look at what has happened. The first question he asked me was to check if I still had warranty for the machine. After I said no, he checked the machine and told me that because of over voltage the front panel circuit is damaged. The circuit has to be replaced at a cost of Rs. 5000/-. I asked him, “Why the circuit can’t be repaired?”

Being an Electronics engineer myself, I have a fair understanding of what could be the fault. Usually these circuits have a regulator and a small transformer to supply dc voltage to the IC’s. In most cases, the transformer coil gets damaged because of over voltage (especially when the transformer is poorly designed). The cost of transformer even in the most pessimistic case is not more than Rs. 500/-. I really felt cheated and decided not to go for LG service. I also made an implicit decision that I will never buy an LG product in future.

So much spent on LG marketing is waste if they don't care for the existing customers.

different dealer charge differently on lg or orther products. in this matter i should suggest that why well known companies not writting the actual price with dealers margin. These companies writting mrps but there is large difference between the prices that consumer pays to the dealer and it varies consumer to consumer. My suggestion is that companies should write the actual price so that no need to bargain.
abhay

I had booked 2 nos. window AC on behalf of my company M/s Kisan Irrigations Ltd, E-3 Sector 3 NOIDA 201301. The same was booked thru their dealer M/s Ace Technomark in NOIDA against 100% advance payment in favour of LG Electronics. As per the terms mentioned in their offer the ACs were to be delivered within a week's time but even after 2 weeks we are yet to receive the same. The dealer if of no help and is dilly dallying and passing the buck to LG. At LG no one is answering the phone. We feel that we have been taken for a ride and made to cough up advance payment so that we can not buy any other brand. This tantamount to serious breach of trust and fraud by LG as well as the dealer. We wish authorities take some kind of action against these companies who take people for ride.

I have contacted LG 24X7 customer care on 18th of April 2009 regarding the service of two split air conditioners installed in my house at Alekhya Farms, Yenkepally Village, Moinabad, Hyderabad, 500075. I was told that the technician will visit us the very next day. How ever nobody turned up, hence we called them again to renew our old request for service. We were again told the same thing, that the technician would arrive any time the next day. We kept waiting for him, but he never turned up. This has been happening almost everyday till date (3rd May 2009). Everyday we were given a new request ID, but nobody even bothered to call us or visit us. Which is why I am here to register a complaint. Please help me out.
Thanks
Uma Sankar

my name is amit bhalla r/o 403, block no.16, minstry of health appartments, sriniwaspuri, new delhi 110065 with mobile no [protected].i have bought 1.5 ton lg window a/c from next retail shop, lajpat nagar on 01.05.2009 on cash payment of 15000/- with product code no.[protected].person has installed a/c at my res.address but at same time a/c was not working.i made several complaints to lg coustmer care with id is N9C50210015 on 02.05.2009 but still there is no positive response from lg electronics.please see into this matter and solve my problem.

Thanks & Regards
Amit Bhalla
LG Coustmer

Dear sir,
Myself is faizal usman mailing on behalf of Dream Jewels Intl, commercial Street, Bangalore-1. We have taken AMC for both our LG airconditioners on 29-3-09 via invoice no.ARSSABANBA108/3505 & ARSSABANBA108/3507. Currently one of my AC is not cooling. I complained to the service engineer (Mohammed Ghouse mob no.[protected]) on 7/04/09 who attended my complaint & after checking told me that the unit has to be taken to their service centre. He promised me to take it within 3 days of time. When found unattended i made a call on 22-04-09 to him to enquire. To my surprise he asked me to register the complaint at customer service. He could have told me the same on 7th of April. Anyway i registered my complaint with Mr.Prasad on[protected]Ref no.S9C[protected]. He also assured me quick service. When i found no response, i again called Mr. Mohd Ghouse on 29-04-09 who assured me to take the unit on 30-04-09 morning. When he didnt turned up, i called him again on 30-04-09 afternoon. He told that he has to get 4 persons to do the job & only 2 are available. Since 1st was a holiday being May day, he guaranteed me his visit on 2nd may. Not finding him i called him up on 2nd & he told me that he will be available by evening. Again false commitments made me to call the customer service. I talked to Ajith Balakrishnan who didnt please me with his talks. He was not bothered to attend my complaint, rather than he was telling me that, they would charge for the transportation. But i never asked him anything regarding the payment. Sir, i have taken the AMC for 2 yrs & in the initial stages itself if i am facing the problem, i dont know what level of service i will be getting later on. We are a part of Dream Group having 4 showrooms(Dream World, Dream Jewels Intl, Dream Shoppe & Dream Land) in Bangalore. All are showrooms have LG AC's. With this level of service i am sure we wont be opting anymore for LG. If i am not attended at the earliest, i would not mind moving to the consumer court to get justice.
Regards
Faizal Usman
Partner
Dream Jewels Intl
No.19, Narayana Pillai Street,
3rd cross commercial street,
Bangalore-560001
[protected]
[protected]

I have paid Rs 51 641/- for LG refrigerator Model # 4084TQG4 (Rs 29 300/-) and a washing machine ( Rs 22 041/-)on 27th march 2009 to Orange electronics 114/1, Outer ring Road, Vijaya Bank Colony doddabanaswadi, Bangalore 560043, and made an invoice # 643 dated 27th march 2009.
Orange electronics promised me to deliver the units on 30th March 2009 and also offer stating that i am eligible for plot of 3000 sq ft.for purchasing more than Rs 30 000 worth of product from them.
Unfortunately, I did not receive my units on 30th march 2009, after several phone calls, i received the washing machine worth rupees 22 041/-.
On the other hand, i was made to wait for over a month to get the refrigerator. After a series of phone calls, i was told that the product was not available and was, thus, forced to withdraw the amount paid. Furthermore,
i was told that i was no longer eligible to claim the offer of the plot of land and to my annoyance, the amount was returned only after a month, that too, without any interest.
i kindly request you to look into the matter and ensure that i am still entitled to claim the offer from the afore mentioned party.

I am using Reliance cordless FWP model LSI-110. The battery is very bad wanted a new one. when approached, the product vendor i.e relaince web world and LG service centre replied that the battery is not available and better buy a duplicate one in the market

Hi,

I am a professor in BITS, Pilani.
I have purchased LG DVD player from a local dealer "LG Point" in Pilani. Unfortunately the unit has
gone bad after 1 month. It is still in warranty period. I gave the unit back to the
dealer put a complaint to LG. The service man came and said to the dealer that it is fine without
even opening it. And the dealer returned the defected unit back to me saying it is working they
can't do anything. Later I inquired and found that the local service man is the friend of the dealer.
Then I complaint directly to the LG service but till now they have not replied (the complain has been
put some three months back). They are not ready to listen over the phone also.

In my opinion, once the product is sold they DON'T CARE. And most of the time they SELL DEFECTED PRODUCTS. There is not take back, no repair and simply cheating to the customer.

BOYCOTT the LG products until and unless they change their policy to support
customer and improve their after sale services.

Dr. R. K. Gupta
BITS, Pilani
Rajasthan

I have lodged a complaints for servicing to lg customer care vide request no.N9C42310935 dt23.04.09 and request no.N9C42507433 dt.25.04.09.The same was forwarded to M/S Alpha services centre, Jangpura, New Delhi-110014 by customer care.Representative from the service centre visited accordingly on 26.04.09 and took the advance for repairing the tube and filling the gas and promised to pick up the air conditioner on the same day.As almost four days has passed but they have neither picked up the air conditioner nor responding over telephone.

hi

Earlier i m a pride owner of LG product, i always recommend my known to's for purchsing LG product, but now i feel very sorry for them, for convincing to purchase Lg devices.
As i m suffering from worst services & product provided to me, i have two lg split AC one onto my shop and another one is at my home.the new one which i had purchased on 20 April 2009 but yet no one came to give me a demo.Two person came to my home come for demo without any information and just signed the paper and move out.after two days i had called the service center again but no response yet another side my shop ac, i had complained my shop ac that it giving noise problem it give a sound like a bus started, i had complain lots of time but no action taken yet.my request to higher authorities please do the needful
i also called to the MR.SUNIL(SERVICE HEAD DELHI) his contact no is [protected] but he is not to be ready to talk to the custmor.
complain no:-N9C42200649 DATED 22-4-09
N9C42400518 DATED 24-4-09
N9C42713435 DATED 27-4-09
N9C42814125 DATED 28-4-09
N9C43008306 DATED 28-4-09

MY REQUEST TO ANOTHER PEOPLE PLEASE DO NOT PURCHASED ANY LG PRODUCT AND DO NOT SUGGEST TO ANY ONE TO DO THE SAME

Dear Sir / Madam,

I am having19" TFT LG make, make and models are (W19425 802INEW63300), which was purchased on 25/05/2008 from M/s Shree Sales, 264 main Street, Mhow (M.P.) vide bill No. 1042 of same date.

I wish to inform you that the subjected TFT has frequently display problem, it shows 'POWER SAVING MOVE' on screen. The same has already complainted twice, first complaint No. is N8CC1401414 dated 14.12.08. Your service engineer has changed some part of TFT. After change of part it worked for some days, but again the same problem is appearing on screen and my routine work is suffering badly.

Kindly note the complaint and do the needful at the earliest.

Further I want to replace 19" to 17" TFT, as 19" is not comfertable to me. At the time of purchase of my PC I preferred 17", but due to non availablity of 17" TFT I had no option to take delivery of 19" TFT.

Kindly advise in this regards also.

Regards,
J.S. Rana.
[protected] and [protected]
Near Railway Crossing
Kumaon Colony, Ramnagar Road,
KASHIPUR (Uttarakhand)

LG simply CHEATS people. Their after sale service is
horrible. I have purchased one DVD player which worked only for 2-3 DVDs and within
a time of 1 month, it stopped working and not playing any DVDs. The irony of the situation is
the LG service man is the friend of the dealer. So he forces me by says that it is working and they returned my
player as it is without repairing. On repeated asking LG company, they did not responded to the
complaint. I have completely been cheated by LG company. They are neither repairing it nor
replacing it. It is still in the warranty period.

After selling the product they simply don't care.
I suggest no one should buy LG products any more. They simply harass.

DO NOT BUY LG PRODUCTS.
DO NOT TRUST the LG Point in Pilani, LG Dealer.


Dr. R. K. Gupta
BITS, Pilani

We purchased 2 split ac from Sales Emporium Kolkata on 08.05.08. Bill no- CR/004488/47/08-07 and had them installed at our office in Beck Bagan Row. After repeated complaints since 22.04.09 they attended today and reported that both the compressor needs replacement. The technician also mentioned that in all the free service proper cleaning was not done by the previous technician and he showed us the amount of dirt in the machine. We hope that LG being a reputed international brand will be more carefull in attended to customer complaints and get our compressor replaced immediately.
REgards
S.Shah

I paid Rs 41, 000/- for a LG Tromm on 14 Apr 09 with a request to deliver and install the Machine on Sunday, 19 Apr 09. This was gladly promised by the salesman at the Reliance Digital Shop on Second Floor, Ambience Mall, Gurgaon. The Machine got delivered on Sunday 19 Apr 09 but at 1930 hrs. Another Sunday, 26 Apr 09 has come and gone but no sign of Reliance Digital sending a technician to install the Machine as yet. My questions to Reliance Digital:-
Are you so desperate for cash that you need to cheat a pensioner like this ?
Or is it just a "chalta hai" culture of your Company and associates ?

This is a copy and paste of the chain communication with LG staff. LG products are the CHEAPEST in QUALITY and LG is the POOREST company in terms of Customer Service. Never buy anything from LG - Life's NOT Good with LG (I am starting to think that the poorest and low quality Korean product and designs are dumped in Indian market...and we as customers are paying price for it. High time we realise this and take actions...)

==============================
To CEO, COO, CFO, MD and all Top Executives,

Dear Sirs,

This is with sheer disappointment w/ LG service and quality that I am compelled to write this email to you...w/out taking much of your time here, below is a quick summary of the harassment I am facing from LG:

* Bought a BRAND NEW Refrigerator from LG India Authorized Dealer on April 5th 2009
* Was sent a faulty, dented and damaged piece...NEVER WORKED!
* Requested for replacement
* Thousands for phone calls to number of staff within LG India
* No Action taken so far
* Received a supposedly BRAND NEW Piece on April 25th, 2009.
* To my HORROR and DISBELIEF, the REPLACED product was also SEVERELY Damaged.
* Still fighting to get the product for which I PAID IN FULL A MONTH BACK
* HARASSMENT CONTINUES
* On the verge of giving up and taking the matter to the Consumer Court, if not resolved ASAP

My questions:

* Why do you say Life's Good with LG...when it obviously is NOT!
* Who is responsible for LG product Quality...I as a consumer demand my right to speak to the person responsible for quality assurance
* I no longer desire any product from LG...will you offer me MY MONEY BACK...

Please take some time out to look into these issues...I know you might be getting lot of such complaints owing to bad quality products that are shipped to the customer, but it probably is high time when we start giving quality and customer service a serious thought.

Hope it will be in your powers to answer these questions and resolve my issues.

Thanks and Regards,
Jitesh

----- Forwarded by Kv JITESH/HDPI/HSBC on 04/27/2009 01:24 PM -----
Kv JITESH/HDPI/HSBC
27 Apr 2009 13:07 Mail Size: 24090
Phone No.[protected]
To
[protected]@lge.com
cc

Subject
Fw: LG Customer Inquiry-[Jitesh Nambiar] - NO ACTION TAKEN AS YET!!!



Our Ref

Your Ref


LIFE's NOT GOOD WIH LG!!!

----- Forwarded by Kv JITESH/HDPI/HSBC on 04/27/2009 01:12 PM -----
Kv JITESH/HDPI/HSBC
27 Apr 2009 13:05 Mail Size: 19604
Phone No.[protected]
To
[protected]@lge.com
cc

Subject
Fw: LG Customer Inquiry-[Jitesh Nambiar] - NO ACTION TAKEN AS YET!!!



Our Ref

Your Ref


It's been a MONTH now since I purchased this BRAND NEW refrigerator and I STILL DO NOT HAVE IT. WHAT THE HELL IS HAPPENING TO LG QUALITY...I was provided A FAULTY PIECE FOR THE SECOND TIME.

I am going to take this matter to the highest of levels within LG India, UK and Japan. Also to the Consumer Court in India. This simply is CUSTOMER HARASSMENT.

LIFE's NOT GOOD WIH LG!!!

-Jitesh

----- Forwarded by Kv JITESH/HDPI/HSBC on 04/27/2009 01:10 PM -----
Kv JITESH/HDPI/HSBC
07 Apr 2009 13:01 Mail Size: 13290
Phone No.[protected]
To
MANPREET BHATIA <[protected]@lge.com>
cc

Subject
Re: LG Customer Inquiry-[Jitesh Nambiar]



Our Ref

Your Ref


Hi,

Can you please advise as to what is the status of this inquiry. I am still in a fix and not sure how to proceed from here. The phone number for Mr. Ashok Chugh seems to be always busy and he is not reachable for further communication. I'll really appreciate if someone can contact me to inform what steps are being taken to resolve my issue. I can always be contacted via email or my mobile # [protected].

Thanks for your help!
Jitesh

MANPREET BHATIA <[protected]@lge.com>
06 Apr 2009 16:53 Mail Size: 6660
To
Kv JITESH/HDPI/[protected]@HSBC03
cc

Subject
LG Customer Inquiry-[Jitesh Nambiar]



Our Ref

Your Ref



[protected]Reply to Customer Inquiry[protected]
Dear Customer, We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Further to your query, we have forwarded your issue to concerned Branch service Manager and assure you that an immediate step would be taken in this regard. Please don't hesitate to contact our Branch Service Manager Mr Ashok Chugh if you need any more information on his mobile number [protected].For further assistance please provide us your valuable feedback, to help us serve you better, on our service ID [protected]@lgindia. Thanks and Regard Greater Noida(UP[protected] Aseem khan Customer Services Dept. LGEIL- Head Office


[protected]Original Customer Inquiry[protected]
Received Date : 6/4/2009 14:18:28
The type of inquiry : Customer Service
Product/Model No. : Refrigerator/GL-258VT4


I am extremely unhappy about the situation here and I seek immediate assistance. I purchased a brand new (or it seemed) LG Refrigerator from LG Authorized Dealer Techno Life, Sector 14, Gurgaon on Saturday (04 April 2009) afternoon. However the refrigerator is not working since the installation and it has been sent to LG workshop for repair. My question here is... * How come LG / LG Dealer supplied me with a faulty piece. Is this why LG calls itself 'India's No. 1 Brand'. This is the type of product that it sells in the market? * I did not receive the piece I requested for...I chose a different color and the dealer sent me the refrigerator in a different color. I compromised on that. I found that the refrigerator has got a DENT on it's face. I still did not make a fuss about it. And when I switched it on...IT IS NOT WORKING. * Now the refrigerator has been sent to workshop...why would I accept an appliance which is not working from Day 1. I do not care what the problem is...please. I had paid price for a brand new appliance...and I would like to get one. I would want this email to be escalated to highest levels and I will only be satisfied if I get a brand new WORKING refrigerator. I did not pay the price for a second hand appliance from LG and I am not interested in receiving a repaired piece. I would like to know what my options here are...I only request to have my refrigerator REPLACED and not repaired. I will wait for a response to this email and I will take further actions based on your response. If LG is really interested in providing good customer service, please ensure the appliance is replaced. I am not ready to accept a repaired piece after spending 17000 and with no fault of mine. Thanks! Jitesh

I have got LG Split Air Conditioners installed at my residence:
Apt. 303, Tower 3, The Close North, Nirvana Country, Sector 49-50, Gurgaon (Haryana) 122018 on 20th April 2009. Although the complaint was registered on 19th April, A/C was installed on 20th April and full installation fee of Rs. 1500/- and service tax per unit, total of Rs. 3309/- was made on the same day by the medium of cheque. But there was no cooling and the Engineer promised that gas charging shall be made the day after. Additionally, both the A/C were covered under Annual Maintenance contract with LG.

Till today, numerous complaints have been registered but everytime there is a committment for action on the same day and no action is taken. Having been frustrated with the quality of services received, I would like to seek help from consumer complaint cell to help me by filing a case against LG customer service agency.

Model Number:
Unit1: LSA 19ZGNTY1
Unit2: LSK1862QC

Customer Name: Manit Mittal
Contact Number: [protected]
Complaint Number: N9C42300804

Spoken to the following from LG:
[protected]: Mr. Hasrat and eslcalated to his manager Mr. Pankaj
+[protected]: Regional service centre, B-36, 37 &38, IDC India, MG Road, Opp Sec-14, Gurgaon, Haryana, Pin-Code-122001, but no response.
+91-[protected]: Mr. Ram Prasad Yadav, The engineer who completed the installation
+91-[protected]: Mr. Ajitesh Kumar, contact person as per website
+91-[protected]: Installation Incharge Mr. Manjay Kumar
+91-[protected]: Gas Charging Incharge Mr. Mohit Kumar

Regards
Manit Mittal

Date: 25/04/2009

To,
VISHWAS SALES, Mr.Vijay Jain
4 Mansi Complex, Opp Satellite Tower,
Premchand Nagar Road, Vastrapur,
Ahmedabad

Dear Vijaybhai,

Subject: Notice for Replacement required of given Defective Peace of Refrigerator
Because of GAS Problem affecting the Cooling System in Newly Purchased
Refrigerator of LG again & again (Model No: LG350L REF 365 YMQG-4)
[protected][protected][protected][protected][protected]--

Reference: Purchase: Bill No: 408 dated: 22/11/2008
First complain No - W9C32404593
Second Online Complain No (through Net):[protected]

This is kindly inform you that, we had purchased a new refrigerator of LG (Model No: LG350L REF 365 YMQ G-4) from you on dated 22/11/08, vide Bill No- 408.

Within a short period from purchase, the cooling of the refrigerator went down due to some gas problem. This problem was communicated to LG Service Centre vide Complain No: W9C32404593 and also to you. The authorized service station of LG at Ahmedabad (LG Digital Care) had taken our refrigerator for GAS Problem solution and kept the refrigerator under observation for more than Seven days at their service station. Later on it was returned to us. But to our surprise the cooling became low once again on 24/04/09. This happened within less then one month of the period. Again the LG service station is telling that it is the Gas problem which is affecting to the cooling.

I don’t understand why the problem is arising again and again in totally new refrigerator of LG. The vintage o[censored]sage is not even six months from the date of purchase. This is totally abnormal

I can not understand as to how a Gas problem can arise in just 06 months from the date of purchase. This clearly shows that a defective piece has been sold to me. Looking at the frequent problems in the refrigerator, I am requesting you to replace the Refrigerator within a period of 07 working days from the day of the receipt of my letter either by you or by the company LG Electronics India Pvt. Ltd.’s Customer Service Department.

The frequent problem in the refrigerator has caused tremendous hardship to me and my family since it is purchased. So requesting you to take forward over complain to the company LG Electronics and get replaced the LG refrigerator model (Model No: LG350L REF365 YMQG-4). Considering my hardship this is a request to act on a war foot basis.

Further, I would like to clarify that if an action is not taken and if the replacement is not given within the above referred time frame of seven days, I will be forced to lodge a complaint with the consumer court against the company LG Electronics India Pvt. Ltd. and against you.

Till date your support has been good to us and so am requesting you to kindly do the needful for the replacement.


Would appreciate a prompt reply and action.


Thanks.

Regards



Jaykumar Damani.
Ahmedabad,
Mobile:[protected]

This is further to my LG SERVICE REQUISITION NO. S9C42302013, I like to inform that

1. Although you claim in your website saying service person will turn up within 24 hrs, and will recceive the call from technical department within 2 hrs, there was no call received from them and asusual no body turned up even after 24 hrs.

2. Moreover at 7 10 pm I got a call from your techinical dept, as I was busy another call, within 10 minute I received sms from [protected] saying "Dear customer, hence of no response over phone, we are canceling the complaint, for any further assistance call our helpline ..." Meantime I personally called up 5 times requesting for services.

I feel this kind o[censored]nethical commercial campaign (prompt response after sales service... no waiting" not only marketing gimic but also name abuser. We cant realy expect this kind of services from so called "no1 in India" brand LG.

Ref: TV was only 2 months old and stopped working, secondly while delived the tv remote was not working.

I found really unfortunate to see quality of such product.

I purchased a 3 CD changer in 2006 ( cost was Rs 14000) after 3 years this system has a unique problem, whenvere you put the CD inside the tray, the tray goes inside & within few second it will come back saying that not readable on the display screen.
with this problem i went to service center of LG keeping some hopes about repair of system, service center person received the complaint & told me that he will revert after 3 days about the concern.but it went 2-3 weeks we had not received any call from LG service center, one fine day we went there and asked about the system, then opened the case that means till time they have not take any step to solve the problem.
After my shouting the service Manager told me that these systems are off dated & not repairable,
my concern is that Does LG donot have any bothering about customers money, as i had paid Rs 14000 for the system. the value of that money within 3 years is zero as per LG concept.
can i go to customer forum for justice?