LG Electronics Complaints & Reviews

This is a copy and paste of the chain communication with LG staff. LG products are the CHEAPEST in QUALITY and LG is the POOREST company in terms of Customer Service. Never buy anything from LG - Life's NOT Good with LG (I am starting to think that the poorest and low quality Korean product and designs are dumped in Indian market...and we as customers are paying price for it. High time we realise this and take actions...)

==============================
To CEO, COO, CFO, MD and all Top Executives,

Dear Sirs,

This is with sheer disappointment w/ LG service and quality that I am compelled to write this email to you...w/out taking much of your time here, below is a quick summary of the harassment I am facing from LG:

* Bought a BRAND NEW Refrigerator from LG India Authorized Dealer on April 5th 2009
* Was sent a faulty, dented and damaged piece...NEVER WORKED!
* Requested for replacement
* Thousands for phone calls to number of staff within LG India
* No Action taken so far
* Received a supposedly BRAND NEW Piece on April 25th, 2009.
* To my HORROR and DISBELIEF, the REPLACED product was also SEVERELY Damaged.
* Still fighting to get the product for which I PAID IN FULL A MONTH BACK
* HARASSMENT CONTINUES
* On the verge of giving up and taking the matter to the Consumer Court, if not resolved ASAP

My questions:

* Why do you say Life's Good with LG...when it obviously is NOT!
* Who is responsible for LG product Quality...I as a consumer demand my right to speak to the person responsible for quality assurance
* I no longer desire any product from LG...will you offer me MY MONEY BACK...

Please take some time out to look into these issues...I know you might be getting lot of such complaints owing to bad quality products that are shipped to the customer, but it probably is high time when we start giving quality and customer service a serious thought.

Hope it will be in your powers to answer these questions and resolve my issues.

Thanks and Regards,
Jitesh

----- Forwarded by Kv JITESH/HDPI/HSBC on 04/27/2009 01:24 PM -----
Kv JITESH/HDPI/HSBC
27 Apr 2009 13:07 Mail Size: 24090
Phone No.[protected]
To
[protected]@lge.com
cc

Subject
Fw: LG Customer Inquiry-[Jitesh Nambiar] - NO ACTION TAKEN AS YET!!!



Our Ref

Your Ref


LIFE's NOT GOOD WIH LG!!!

----- Forwarded by Kv JITESH/HDPI/HSBC on 04/27/2009 01:12 PM -----
Kv JITESH/HDPI/HSBC
27 Apr 2009 13:05 Mail Size: 19604
Phone No.[protected]
To
[protected]@lge.com
cc

Subject
Fw: LG Customer Inquiry-[Jitesh Nambiar] - NO ACTION TAKEN AS YET!!!



Our Ref

Your Ref


It's been a MONTH now since I purchased this BRAND NEW refrigerator and I STILL DO NOT HAVE IT. WHAT THE HELL IS HAPPENING TO LG QUALITY...I was provided A FAULTY PIECE FOR THE SECOND TIME.

I am going to take this matter to the highest of levels within LG India, UK and Japan. Also to the Consumer Court in India. This simply is CUSTOMER HARASSMENT.

LIFE's NOT GOOD WIH LG!!!

-Jitesh

----- Forwarded by Kv JITESH/HDPI/HSBC on 04/27/2009 01:10 PM -----
Kv JITESH/HDPI/HSBC
07 Apr 2009 13:01 Mail Size: 13290
Phone No.[protected]
To
MANPREET BHATIA <[protected]@lge.com>
cc

Subject
Re: LG Customer Inquiry-[Jitesh Nambiar]



Our Ref

Your Ref


Hi,

Can you please advise as to what is the status of this inquiry. I am still in a fix and not sure how to proceed from here. The phone number for Mr. Ashok Chugh seems to be always busy and he is not reachable for further communication. I'll really appreciate if someone can contact me to inform what steps are being taken to resolve my issue. I can always be contacted via email or my mobile # [protected].

Thanks for your help!
Jitesh

MANPREET BHATIA <[protected]@lge.com>
06 Apr 2009 16:53 Mail Size: 6660
To
Kv JITESH/HDPI/[protected]@HSBC03
cc

Subject
LG Customer Inquiry-[Jitesh Nambiar]



Our Ref

Your Ref



[protected]Reply to Customer Inquiry[protected]
Dear Customer, We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Further to your query, we have forwarded your issue to concerned Branch service Manager and assure you that an immediate step would be taken in this regard. Please don't hesitate to contact our Branch Service Manager Mr Ashok Chugh if you need any more information on his mobile number [protected].For further assistance please provide us your valuable feedback, to help us serve you better, on our service ID [protected]@lgindia. Thanks and Regard Greater Noida(UP[protected] Aseem khan Customer Services Dept. LGEIL- Head Office


[protected]Original Customer Inquiry[protected]
Received Date : 6/4/2009 14:18:28
The type of inquiry : Customer Service
Product/Model No. : Refrigerator/GL-258VT4


I am extremely unhappy about the situation here and I seek immediate assistance. I purchased a brand new (or it seemed) LG Refrigerator from LG Authorized Dealer Techno Life, Sector 14, Gurgaon on Saturday (04 April 2009) afternoon. However the refrigerator is not working since the installation and it has been sent to LG workshop for repair. My question here is... * How come LG / LG Dealer supplied me with a faulty piece. Is this why LG calls itself 'India's No. 1 Brand'. This is the type of product that it sells in the market? * I did not receive the piece I requested for...I chose a different color and the dealer sent me the refrigerator in a different color. I compromised on that. I found that the refrigerator has got a DENT on it's face. I still did not make a fuss about it. And when I switched it on...IT IS NOT WORKING. * Now the refrigerator has been sent to workshop...why would I accept an appliance which is not working from Day 1. I do not care what the problem is...please. I had paid price for a brand new appliance...and I would like to get one. I would want this email to be escalated to highest levels and I will only be satisfied if I get a brand new WORKING refrigerator. I did not pay the price for a second hand appliance from LG and I am not interested in receiving a repaired piece. I would like to know what my options here are...I only request to have my refrigerator REPLACED and not repaired. I will wait for a response to this email and I will take further actions based on your response. If LG is really interested in providing good customer service, please ensure the appliance is replaced. I am not ready to accept a repaired piece after spending 17000 and with no fault of mine. Thanks! Jitesh

I have got LG Split Air Conditioners installed at my residence:
Apt. 303, Tower 3, The Close North, Nirvana Country, Sector 49-50, Gurgaon (Haryana) 122018 on 20th April 2009. Although the complaint was registered on 19th April, A/C was installed on 20th April and full installation fee of Rs. 1500/- and service tax per unit, total of Rs. 3309/- was made on the same day by the medium of cheque. But there was no cooling and the Engineer promised that gas charging shall be made the day after. Additionally, both the A/C were covered under Annual Maintenance contract with LG.

Till today, numerous complaints have been registered but everytime there is a committment for action on the same day and no action is taken. Having been frustrated with the quality of services received, I would like to seek help from consumer complaint cell to help me by filing a case against LG customer service agency.

Model Number:
Unit1: LSA 19ZGNTY1
Unit2: LSK1862QC

Customer Name: Manit Mittal
Contact Number: [protected]
Complaint Number: N9C42300804

Spoken to the following from LG:
[protected]: Mr. Hasrat and eslcalated to his manager Mr. Pankaj
+[protected]: Regional service centre, B-36, 37 &38, IDC India, MG Road, Opp Sec-14, Gurgaon, Haryana, Pin-Code-122001, but no response.
+91-[protected]: Mr. Ram Prasad Yadav, The engineer who completed the installation
+91-[protected]: Mr. Ajitesh Kumar, contact person as per website
+91-[protected]: Installation Incharge Mr. Manjay Kumar
+91-[protected]: Gas Charging Incharge Mr. Mohit Kumar

Regards
Manit Mittal

Date: 25/04/2009

To,
VISHWAS SALES, Mr.Vijay Jain
4 Mansi Complex, Opp Satellite Tower,
Premchand Nagar Road, Vastrapur,
Ahmedabad

Dear Vijaybhai,

Subject: Notice for Replacement required of given Defective Peace of Refrigerator
Because of GAS Problem affecting the Cooling System in Newly Purchased
Refrigerator of LG again & again (Model No: LG350L REF 365 YMQG-4)
[protected][protected][protected][protected][protected]--

Reference: Purchase: Bill No: 408 dated: 22/11/2008
First complain No - W9C32404593
Second Online Complain No (through Net):[protected]

This is kindly inform you that, we had purchased a new refrigerator of LG (Model No: LG350L REF 365 YMQ G-4) from you on dated 22/11/08, vide Bill No- 408.

Within a short period from purchase, the cooling of the refrigerator went down due to some gas problem. This problem was communicated to LG Service Centre vide Complain No: W9C32404593 and also to you. The authorized service station of LG at Ahmedabad (LG Digital Care) had taken our refrigerator for GAS Problem solution and kept the refrigerator under observation for more than Seven days at their service station. Later on it was returned to us. But to our surprise the cooling became low once again on 24/04/09. This happened within less then one month of the period. Again the LG service station is telling that it is the Gas problem which is affecting to the cooling.

I don’t understand why the problem is arising again and again in totally new refrigerator of LG. The vintage o[censored]sage is not even six months from the date of purchase. This is totally abnormal

I can not understand as to how a Gas problem can arise in just 06 months from the date of purchase. This clearly shows that a defective piece has been sold to me. Looking at the frequent problems in the refrigerator, I am requesting you to replace the Refrigerator within a period of 07 working days from the day of the receipt of my letter either by you or by the company LG Electronics India Pvt. Ltd.’s Customer Service Department.

The frequent problem in the refrigerator has caused tremendous hardship to me and my family since it is purchased. So requesting you to take forward over complain to the company LG Electronics and get replaced the LG refrigerator model (Model No: LG350L REF365 YMQG-4). Considering my hardship this is a request to act on a war foot basis.

Further, I would like to clarify that if an action is not taken and if the replacement is not given within the above referred time frame of seven days, I will be forced to lodge a complaint with the consumer court against the company LG Electronics India Pvt. Ltd. and against you.

Till date your support has been good to us and so am requesting you to kindly do the needful for the replacement.


Would appreciate a prompt reply and action.


Thanks.

Regards



Jaykumar Damani.
Ahmedabad,
Mobile:[protected]

This is further to my LG SERVICE REQUISITION NO. S9C42302013, I like to inform that

1. Although you claim in your website saying service person will turn up within 24 hrs, and will recceive the call from technical department within 2 hrs, there was no call received from them and asusual no body turned up even after 24 hrs.

2. Moreover at 7 10 pm I got a call from your techinical dept, as I was busy another call, within 10 minute I received sms from [protected] saying "Dear customer, hence of no response over phone, we are canceling the complaint, for any further assistance call our helpline ..." Meantime I personally called up 5 times requesting for services.

I feel this kind o[censored]nethical commercial campaign (prompt response after sales service... no waiting" not only marketing gimic but also name abuser. We cant realy expect this kind of services from so called "no1 in India" brand LG.

Ref: TV was only 2 months old and stopped working, secondly while delived the tv remote was not working.

I found really unfortunate to see quality of such product.

I purchased a 3 CD changer in 2006 ( cost was Rs 14000) after 3 years this system has a unique problem, whenvere you put the CD inside the tray, the tray goes inside & within few second it will come back saying that not readable on the display screen.
with this problem i went to service center of LG keeping some hopes about repair of system, service center person received the complaint & told me that he will revert after 3 days about the concern.but it went 2-3 weeks we had not received any call from LG service center, one fine day we went there and asked about the system, then opened the case that means till time they have not take any step to solve the problem.
After my shouting the service Manager told me that these systems are off dated & not repairable,
my concern is that Does LG donot have any bothering about customers money, as i had paid Rs 14000 for the system. the value of that money within 3 years is zero as per LG concept.
can i go to customer forum for justice?

MY MOBILE CONNECTION NO. IS [protected], ALL THE DOCUMENTS ARE COMPLETE, YESTERDAY I HAVE GONE TO RETAILER IN GOMTI NAGAR, LUCKNOW BUT NO RESPONSE, PLEASE FIND OUT WHY MY MOBILE SERVICE OF OUTGOING AND SMS STOOPED BY AND EVERYDAY I LOSS SMS AND CALLS.
AS PER YOUR CUSTOMER CARE NO RESPONSE. EVERYONE TO TOLERATING I DO NOT UNDERSTAND WHAT I CAN DO.
YESTERDAY RETAILER ALSO TALK BUT NO RESPONSE. IF YOU HAVE ANY BIG ADMINISTRATIVE OFFICER OR CELL I CAN TALK THERE.
MY DRIVING LICENCE ID AS PER RETAILER INSTRUCTION IS ATTACHED.
PLEASE GIVE ME OUTGOING AND SMS SERVICE AS USUAL.

PRSHUKLA
LUCKNOW

I purchased a LG LCD TV model no. 26LC2R on 11.03.2007 from M/S Alang Ispat (Samudra Sales) Opp. DSP Bunglow, Jamnagar(Gujrat) at a cost of Rs.37, 500/- as per Invoice No.963 dt.11.03.2007.

We found that when we ON the TV picture comes for 2 seconds and then disappears and TV screen got black only sound is coming, it appears to be a big radio. I went to the dealer who said that he will send a person. Company person Mr. Prabhat ([protected]) came 3-4 times to my home for repair finally he said some fault is there as these are newly launched in the market we are unable to find the fault all parts are
OK.

Few weeks and months passed by as it is.

I went to the dealer again he also said that this is a new launch we are not sure of it. He also talked with Mr.M.I.Dholakawala, Rajkot ([protected]), who after taking to his service man Prabhat, suggested us to put a complaint on LG call center on [protected], for replacement of TV. I lodged a complaint No.81603407 for replacement of the TV. When I followed up my regarding my request it was found that it is closed with out my concent.

Subsequently I lodged other complaint also No.91403661.But no response was found.
I talk from LG customer care[protected], [protected], LG Ahmedabad Mis.Hetal, Madhavi ([protected], 12, 13, 14, .15, 17). Later on I found that Mr. Dholakawala has resigned and I talk with Mr. Ketan Veshnav, Rajkot([protected]),
Mr.Jignesh([protected]) Jamnagar, Janaak Doshi Ahmedabad([protected]). Can you understand my suffering and time loss in the scenario.

Then ultimately I lodged a complaint in consumer court complaint no. Consumer Forum Jamnagar-94/08 .
Two years has passed after putting Rs.37, 500/- I could not even see the picture in my LG brand TV. Now court has given decision to replace the same TV.with Rs.3500/-. May be due to my language problem and less time attention, court has given this decision which I demand at that time, was applicable to that time period. Same TV has been obslated by the company. Now LG representative Mr.P.D.Mehta Jamnagar([protected]) is giving me the TV of same size 26” -26LG30R-MRP Rs.28500/-, market price will be less.

Do you suggest that It is reasonable to give the TV costing worth almost Rs.15000/- less than I paid and that too after two years.

It is my gentleman-ship that after suffering so much I have not gone to public through news. As till now, I am thinking that I am traped with peoples not of the standard of LG . I am sure this is not LG standard.

Being Sr. Manager in India’s Top most company I ask LG to answer whether they understand about my, moreover my wife’s frustration.
Tell us whether we did a biggest mistake buying LG’s new technology LCD costing that much financial and mental harrasement to us and the time loss.
Myself and my wife could not see a single match of cricket word cup, happened those days, T20-20 world cup, again T20-20 has come. Moreover my wife, who remains alone at home, after I go to office and TV which would have been her entertainment at home, became a piece made her suffered a lot, and after spending that much amount I feel myself who bought a radio which costed us Rs.37, 500/- for the last 2 years.


I request LG to give me a TV equal to my amount at market price, or return my money, with suffering charges Rs.3500/- will do.


ANIL KUMAR SHARMA (Ph: [protected])
122-E, Sector-7, Reliance Green, Motikhavdi, Jamnagar (Gujrat)

I have purchased LG Top Loading Full Automatic washing machine Model No. WF-T7519RS/RW/6.5kg from SALES EMPORIUM Behala Kolkata on 13th april 2009.But when I open the cover infront of LG Service Engg. it was BODY DENT. Service Engg. told me, within short time Service Engg. visit you. I complain to LG seavice([protected]) my ID No.N9C41608671 on 16th april2009. I contact with Service Center([protected])But he told me, he had send all papers to godown. I contact to godown([protected] Mr Kamal Jana). He told me it will take time minimum 7 days. Now what I will do?

I brought LG Refrigerator GL- 308VT4 from Sumaria on 22/3/2009 which was deliverd to me on 27/3/2009. Within a month the LG Refrigerator has developed cooling problems twice. First time the complaint was attended and we were told that the problem is fixed. I again had same problem and registered a complaint regarding the same. The Complaint number: W9C41803050 registered on 18th April 2009 at 13.15pm. It has been 31hrs and no one has attended my complaint. LG have falsely advertised on their website claiming service within 24 hrs. It has been a horrible experience for me buying a LG Product.

I have continuously asked these LG people to arrange a
handsfree for my mobile phone but they havent taken any action against
that.I logged a request at CUST. CARE no. and they gave me the feedback
that they shall be arranging the product in 2-3 days.But ots now more than
15 days and I haven't received any information or feedback.This is simply
harassing attitude.At their stores also my product is not available.I am
copying the mails that I wrote to them ...


1.
Received Date : 4/3/2009 11:15:48
The type of inquiry : Parts or Accessories
Product/Model No. : Others/


Hi, I wish to state that I tried to call your sevice outlets especially
the one you have at Gole market, Connaught Place.They said that LG Company
doesnt manufactures earphones for my handset(RD-3500 CDMA). I need a
simple answer that if you people dont manufacture or provide earphone
leads with the handset then why give this provision to use the
earphones.That means you people encourage your customers to use local and
degraded quality accessories on your products.Kindly give me the
explanation otherwise I am sorry to put this matter infront of consumer
court. I expect that I would be able to receive a satisfactory reply from
your side. Kindly let me know the proper address and information about the
availability of the accessory I need.I live at Rajinder Nagar, near Karol
Bagh. So make sure that your accessory is available at the nearest store.

Hi All,
I have purchased LG LCD- LH 20Series & LG AC from a Dealer at Sarojini Nagar - Amit Enterprises, around 2 days back . Dealer sold the LCD on a price of 26000/- stating that the MRP is 28000/- . Lcd was delivered and I found that the MRP printed on the box of the LCD is 25000/- rather giving me a discount as i bought 2 products from him he charged me extra on the MRP, Also I was misleaded by the sales person there as I was told that the contrast ratio of the LCD is 60000; whereas the ratio printed on the box is 30000. On these issues I called several other dealers to confirm price and to my great surprise & shock I found that the same LCD was availabe at a price of 22000/- only . Now I had called up the dealer and asked him as to why i was cheated, i am been told that its not possible that anyone can quote the price lower than this, i told him that it was not 1 dealer who is offerin this but several other dealers are giving the same price . I asked the dealer to either give the same price what I was offered outside or refund the money back since LCD was lying packed at home, dealer was not ready to refund back money hence he offered me some gift and forced me to accept it, with this incedent I want to aware all the people who are interested to buy LCD, Please, please do not go to AMIT ENTERPRISES!!

Hi,

I had purchased a LG 1.5 ton AC from DASS Electical showroom, Aundh, Pune on 11.04.09((I interacted with sales person Mr.Swapan & store manager Mr.Pradip)Invoice No-08282AC dtd 11.4.09.The AC was purchased as a gift for my father in law Mr.Om Prakash Dubey & was invoiced in his name). The full payment of Rs 23, 300.00 (Rupees twenty three thousand three hundred only) was made by me .The AC was installed by the team from the dealership on 11.04.09 at the invoice address of A-402, Motideep, Balewadi, Pune-411045. The AC was hardly used for few hours on 12th Apr 2009 .On 13th Apr 2009 when my father in law put it on he found that it is not cooling and not working properly. He contacted your showroom on 14th Apr and gave a written complaint regarding faulty AC. On 14th April a representative from the LG service station came & checked the AC and reported that the AC cooling gas has leaked & it needs to be refilled. This clearly shows that the unit fitted was a faulty one or else how can the gas leak within 2 days of purchase. We have gone through lot of mental & physical trauma due to this problem.The dealer says that it is a minor problem & they will fill the gas & it will be done but my point is how can this happen in one day, it surely means that the unit was faulty.I have already lodged my written complaint with the delare twice ( on 14th & 15th April)

I have lost my confidence on LG & the dealership. I hope that LG being such a customer focused company will understand my point of view & replace the faulty unit.

Thanks

Bibhu

This is to let you all know about my experience after buying LG's so called good product
It started giving display trouble just after 2 months from the day I had taken stupid decision to buy LG product, I registered a online complaint and received a phone, discussed problem then I have been told some part will need to be replaced, (No one shown kindness to come to my place and give some of their valuable time to look what exactly is causing problem)
and from that day 2 months passed away I again raised a complaint, then they did their job of calling the customer (I guess their job is only to call customer listen problem and forget the thing)
After more than 1 and 1/2 months and dozens of phone call finally some one came to my place he opned my monitor (which left broken edge) and he tried to replace the part but again Smart guys took incompatible part with them so didn't replace that part, he closed monitor and tried his luck
Monitor went up for 1 month and now its again blank totally blank
(I don't know if LG product needs some fresh air in 2-3 months and this is the air they call "some part"
This time I have registered a compaint on call center 10 days back till now no one has contacted me back, while inquiring they tell "Thank you sir your problem will be resolved in 24 hrs bla... bla.. bla..."
I think they should say 24 years not 24 hrs :-(

TO
LG SERVICES

SUB:TOTALLY UNSATISFIED AFTER BUYING LG MUSIC SYSTEM


SIR
I SUDIPTA GHATAK, ADDRESS-A/119 LAKE GARDENS, KOLKATA-700045, OPP-UNITED BANK OF INDIA, PH NOS[protected]/[protected]/[protected] WOULD LIKE TO INFORM YOU THAT I BUY A MUSIC SYSTEM(MODEL NO-MDD62-DVD, USB) ON 26/11/2008 FROM BIG BAZAR(BAGHAJATIN-PANTALOON RETAIL PVT. LTD.) BUT FROM THE DATE OF PURCHASE STILL TODAY 08/02/2009 I PLAY THAT SYSTEM ONLY 3-4 TIMES BUT EVERYTIME AFTER PLAYING 10-15 MINUTES OF VCD/DVD THE SYSTEM BECOMES STOPPED/HANG(REMOTE NOT FUNCTION ONLY THAT TIME)
NOW I JUST WANT TO BLAME YOU BECAUSE,
1.AFTER BUYING NOBODY GIVE ME DEMO.
2.DEALER GIVE ME DISPLAY STOCK(YOU NOT SEND PROPER STOCK-AS PER THE DEALERS VOICE).
3.GIVE ME OLD STOCK.
4.SOUND QUALITY VERY POOR/DISPLAY ALSO.
5.MY PRODUCT IS ON THE WARRANTY, YOU NEVER GIVE ANY RESPONSE.
6.SOUND SYSTEM NOT WORKED PROPERLY.

MY REQUIREMENT
1.IMMEDIATE REPLACE THAT & GIVE ME FRESH MODEL OF SAME.

HOPE YOU CAN UNDERSTAND MY REQUIREMENT
NEVER TAKE ANY OF REPAIRING, BECAUSE THAT IS VERY MUCH NEW BUT NOT GOOD.
WANT IMMEDIATE REPLACE.

THANKING YOU YOURS TRUELY
SUDIPTA GHATAK.

I have purchased the above said 1 TR split aircondition with stabilizer on 01st Jan'09 at Rathna Fan House, T.Nagar, Ch-17 and as only per our request it was installed on 4th week of Jan'09. From the time of isntallation till this moment none of your service engieers gave a proper demonstration. Already I made a complaint request id no. S9C[protected].04.09 at 12.49.16pm). A small boy (namely Suresh)with his freind came to my residence and he has not given proper crisp explanation as how to operate properly and he is frusturated and irritated with a rude behaviour with us on our quiries.

Regarding this several times we have spoken by dialling[protected] and nothing happened so far. On purchasing by investing our hard earned money into this LG Air Conditioner and Iam in very distress mind with very heavy mental loss and agony.

Iam now demanding my money invested on purchased the above said airconditioner and other expenses relating to this incurred with applicable rate interest with immediate effect.

Iam already having one 1.5 TR window Hitachi Airconditioner which is working very effectively and operating with the advice of experienced service engineers with immediate attention

I purchased a Godrej AC 1.5 Tn from Pai International Marathalli Bangalore two weeks back under a promotional offer of free installation. The installation team duely came on time and did an installation but failed to get AC cooling. They laid the blame on the apartment folks who have done the wiring as part of the project claiming there is leak in the wiring. Subsequently the apartment management reviewed the entire piping/wiring and found no leak. The person from Godrej Demo came and claimed that it is faulty installation. We took the case to Godrej customer care who never care to respond or act. All my calls to them has resulted in great promises and no action. Now I am chasing three parties Pai International, Godrej, and Apartment Maintenance to get my AC up and running.

last year our above mentioned product was making trouble so we called lg service centre & they sent one employee for correcting it & after that the tv was alright.but again now it is troubling us a lot
problem is like this whenever we switch on the tv it will not get on from the remote controller but when we beat the tv then it gets started & also inbetween while watching, it gets off automatically.so i want assistance for this problem & even i don't have lg service centre's ph.no. i stay at secunderabad
please reply soon in the mail address given above

Hi;
I Bought an LG W2234S-BN monitor.
After 6 months the video image is out, called customer service they advised me i can do an RMA online and if i select Advance replacement i will get an answer in 3 to 4 hour.
4 days later my ticket still pending, i called customer service to know the reason for the delay i was told they have lots of repairs ticket and they are behind.
The customer service agent gave an LG reapir center that can assist in my replacement, (Sommex) so i called the location just to be told they only handle PC for LG and not monitors, but they are ready to assist me if i pay 65$ for paper work handling, they will gladly take the Screen and ship it to LG, once they received the new screen they will call me.
Long story short i called customer service just to get that they can't do anything for now i have to wait till my RMA is approved.
SO now in day 5 and my request is still pending, thank good for the advanced replacement imagine what would happen if i have selected regular my screen would be without the 3 warranty by the time they answer.
So to avoid waiting i went out and bought a Samsung Monitor.
Good thing it happened to me i had just placed an order for the company i work for to buy equipment from LG i guess they just lost my buissness.

Good Job LG keep up the good work.

Flag this messageremainder 01 Fw: lg mobile serviceTuesday, 7 April, 2009 3:02 PM
From: "Virendra Pal" <virendra.[protected]@yahoo.in>Add sender to ContactsTo: [protected]@lgmobiles.comCc: virendra.[protected]@yahoo.in iam waiting bifore 3days u not replaying me, replay me otherwise i am teck next action.
like information news paper & cosumer foram .

devendra pal
[protected]

--- On Sat, 4/4/09, virendra.[protected]@yahoo.in <virendra.[protected]@yahoo.in> wrote:


From: virendra.[protected]@yahoo.in <virendra.[protected]@yahoo.in>
Subject: lg mobile service
To: [protected]@lgmobiles.com
Cc: virendra.[protected]@yahoo.co.in
Date: Saturday, 4 April, 2009, 1:25 PM


sir myself devendra pal,

my mob. no.[protected],
bifor 3 year i am purchesa a LG mobile with relaince cdma no.is [protected]. this mob is b/w but very good product, with all featcher, your service also very good.so i am satishfi with LG,
so again i am purcesh a LC mob.(LG 3000) from a shope m/s feelings express, on dt.14/05/08.
after 4-5 month a small problem in my mob, display blinking shlowly, so i am cont. to shope he say sir this internal seting small problem .you use frendly and if any problem so you touch LG service center .
i am fasing this problem again, this time disple blinking very fast and i am not can read the latter and mob. no.
i am going your LG service center, so your engg. check the mob. and say this mob. out of guruntee i am show the bill of dt. 14/05/2008 again he say sir by bill this mob in UG but by SR NO.mob not in gurrinty. in this mob disply problem and total charg with spaer part is rs 406=00
i am feeling this your internal problen i am purchesh mob on 14/05/2008 with one year gurrintee. repair my mob free of cost, other detail given blow -
name of shope feelings express
address 2 kalani nagar chouraha airport road indore 452005
tel[protected]
inv. no. 64 date 14/05/2008
imei/rsm/no. rlghs [protected]
model LG 3000
================================
service center-
ayushi electronics
ph[protected]
cnt. person mr. deepak
. Receipt no.[protected]
date 04/04/2009
ser charg Rs 150
svl m0024701 lcd Rs 240
ser tax Rs 15
other 01
total 406
++++++++++++++++++++++++++++++++
paid estimatet charge Rs 50
receipt no. 5676 date 04/04/2009
Bill/ cash memo by ayushi electronics

so
i want repair my UG mob. free of cost.look the matter as soon as possibale.
thank you,
call me -

devendra pal
125 durga nagar indore
mob [protected]

We receicved LG washine machin 5.5kt trom model with electronic control as a gift one year before but due to construction of our house is not completed at that time we could not use for the past one year.But after started using that within few months the electronic control panel did not work.We registered our complaint with LG customer care the send some novice person from near by area he don't know how to tackle the problem he simply told us replace the board, we shocked the cost of the board around 30% of the unit cost.Really LG is cheating customers in washing machine segment.