LG Electronics Complaints & Reviews

Hi All,
I have purchased LG LCD- LH 20Series & LG AC from a Dealer at Sarojini Nagar - Amit Enterprises, around 2 days back . Dealer sold the LCD on a price of 26000/- stating that the MRP is 28000/- . Lcd was delivered and I found that the MRP printed on the box of the LCD is 25000/- rather giving me a discount as i bought 2 products from him he charged me extra on the MRP, Also I was misleaded by the sales person there as I was told that the contrast ratio of the LCD is 60000; whereas the ratio printed on the box is 30000. On these issues I called several other dealers to confirm price and to my great surprise & shock I found that the same LCD was availabe at a price of 22000/- only . Now I had called up the dealer and asked him as to why i was cheated, i am been told that its not possible that anyone can quote the price lower than this, i told him that it was not 1 dealer who is offerin this but several other dealers are giving the same price . I asked the dealer to either give the same price what I was offered outside or refund the money back since LCD was lying packed at home, dealer was not ready to refund back money hence he offered me some gift and forced me to accept it, with this incedent I want to aware all the people who are interested to buy LCD, Please, please do not go to AMIT ENTERPRISES!!

Hi,

I had purchased a LG 1.5 ton AC from DASS Electical showroom, Aundh, Pune on 11.04.09((I interacted with sales person Mr.Swapan & store manager Mr.Pradip)Invoice No-08282AC dtd 11.4.09.The AC was purchased as a gift for my father in law Mr.Om Prakash Dubey & was invoiced in his name). The full payment of Rs 23, 300.00 (Rupees twenty three thousand three hundred only) was made by me .The AC was installed by the team from the dealership on 11.04.09 at the invoice address of A-402, Motideep, Balewadi, Pune-411045. The AC was hardly used for few hours on 12th Apr 2009 .On 13th Apr 2009 when my father in law put it on he found that it is not cooling and not working properly. He contacted your showroom on 14th Apr and gave a written complaint regarding faulty AC. On 14th April a representative from the LG service station came & checked the AC and reported that the AC cooling gas has leaked & it needs to be refilled. This clearly shows that the unit fitted was a faulty one or else how can the gas leak within 2 days of purchase. We have gone through lot of mental & physical trauma due to this problem.The dealer says that it is a minor problem & they will fill the gas & it will be done but my point is how can this happen in one day, it surely means that the unit was faulty.I have already lodged my written complaint with the delare twice ( on 14th & 15th April)

I have lost my confidence on LG & the dealership. I hope that LG being such a customer focused company will understand my point of view & replace the faulty unit.

Thanks

Bibhu

This is to let you all know about my experience after buying LG's so called good product
It started giving display trouble just after 2 months from the day I had taken stupid decision to buy LG product, I registered a online complaint and received a phone, discussed problem then I have been told some part will need to be replaced, (No one shown kindness to come to my place and give some of their valuable time to look what exactly is causing problem)
and from that day 2 months passed away I again raised a complaint, then they did their job of calling the customer (I guess their job is only to call customer listen problem and forget the thing)
After more than 1 and 1/2 months and dozens of phone call finally some one came to my place he opned my monitor (which left broken edge) and he tried to replace the part but again Smart guys took incompatible part with them so didn't replace that part, he closed monitor and tried his luck
Monitor went up for 1 month and now its again blank totally blank
(I don't know if LG product needs some fresh air in 2-3 months and this is the air they call "some part"
This time I have registered a compaint on call center 10 days back till now no one has contacted me back, while inquiring they tell "Thank you sir your problem will be resolved in 24 hrs bla... bla.. bla..."
I think they should say 24 years not 24 hrs :-(

TO
LG SERVICES

SUB:TOTALLY UNSATISFIED AFTER BUYING LG MUSIC SYSTEM


SIR
I SUDIPTA GHATAK, ADDRESS-A/119 LAKE GARDENS, KOLKATA-700045, OPP-UNITED BANK OF INDIA, PH NOS[protected]/[protected]/[protected] WOULD LIKE TO INFORM YOU THAT I BUY A MUSIC SYSTEM(MODEL NO-MDD62-DVD, USB) ON 26/11/2008 FROM BIG BAZAR(BAGHAJATIN-PANTALOON RETAIL PVT. LTD.) BUT FROM THE DATE OF PURCHASE STILL TODAY 08/02/2009 I PLAY THAT SYSTEM ONLY 3-4 TIMES BUT EVERYTIME AFTER PLAYING 10-15 MINUTES OF VCD/DVD THE SYSTEM BECOMES STOPPED/HANG(REMOTE NOT FUNCTION ONLY THAT TIME)
NOW I JUST WANT TO BLAME YOU BECAUSE,
1.AFTER BUYING NOBODY GIVE ME DEMO.
2.DEALER GIVE ME DISPLAY STOCK(YOU NOT SEND PROPER STOCK-AS PER THE DEALERS VOICE).
3.GIVE ME OLD STOCK.
4.SOUND QUALITY VERY POOR/DISPLAY ALSO.
5.MY PRODUCT IS ON THE WARRANTY, YOU NEVER GIVE ANY RESPONSE.
6.SOUND SYSTEM NOT WORKED PROPERLY.

MY REQUIREMENT
1.IMMEDIATE REPLACE THAT & GIVE ME FRESH MODEL OF SAME.

HOPE YOU CAN UNDERSTAND MY REQUIREMENT
NEVER TAKE ANY OF REPAIRING, BECAUSE THAT IS VERY MUCH NEW BUT NOT GOOD.
WANT IMMEDIATE REPLACE.

THANKING YOU YOURS TRUELY
SUDIPTA GHATAK.

I have purchased the above said 1 TR split aircondition with stabilizer on 01st Jan'09 at Rathna Fan House, T.Nagar, Ch-17 and as only per our request it was installed on 4th week of Jan'09. From the time of isntallation till this moment none of your service engieers gave a proper demonstration. Already I made a complaint request id no. S9C[protected].04.09 at 12.49.16pm). A small boy (namely Suresh)with his freind came to my residence and he has not given proper crisp explanation as how to operate properly and he is frusturated and irritated with a rude behaviour with us on our quiries.

Regarding this several times we have spoken by dialling[protected] and nothing happened so far. On purchasing by investing our hard earned money into this LG Air Conditioner and Iam in very distress mind with very heavy mental loss and agony.

Iam now demanding my money invested on purchased the above said airconditioner and other expenses relating to this incurred with applicable rate interest with immediate effect.

Iam already having one 1.5 TR window Hitachi Airconditioner which is working very effectively and operating with the advice of experienced service engineers with immediate attention

I purchased a Godrej AC 1.5 Tn from Pai International Marathalli Bangalore two weeks back under a promotional offer of free installation. The installation team duely came on time and did an installation but failed to get AC cooling. They laid the blame on the apartment folks who have done the wiring as part of the project claiming there is leak in the wiring. Subsequently the apartment management reviewed the entire piping/wiring and found no leak. The person from Godrej Demo came and claimed that it is faulty installation. We took the case to Godrej customer care who never care to respond or act. All my calls to them has resulted in great promises and no action. Now I am chasing three parties Pai International, Godrej, and Apartment Maintenance to get my AC up and running.

last year our above mentioned product was making trouble so we called lg service centre & they sent one employee for correcting it & after that the tv was alright.but again now it is troubling us a lot
problem is like this whenever we switch on the tv it will not get on from the remote controller but when we beat the tv then it gets started & also inbetween while watching, it gets off automatically.so i want assistance for this problem & even i don't have lg service centre's ph.no. i stay at secunderabad
please reply soon in the mail address given above

Hi;
I Bought an LG W2234S-BN monitor.
After 6 months the video image is out, called customer service they advised me i can do an RMA online and if i select Advance replacement i will get an answer in 3 to 4 hour.
4 days later my ticket still pending, i called customer service to know the reason for the delay i was told they have lots of repairs ticket and they are behind.
The customer service agent gave an LG reapir center that can assist in my replacement, (Sommex) so i called the location just to be told they only handle PC for LG and not monitors, but they are ready to assist me if i pay 65$ for paper work handling, they will gladly take the Screen and ship it to LG, once they received the new screen they will call me.
Long story short i called customer service just to get that they can't do anything for now i have to wait till my RMA is approved.
SO now in day 5 and my request is still pending, thank good for the advanced replacement imagine what would happen if i have selected regular my screen would be without the 3 warranty by the time they answer.
So to avoid waiting i went out and bought a Samsung Monitor.
Good thing it happened to me i had just placed an order for the company i work for to buy equipment from LG i guess they just lost my buissness.

Good Job LG keep up the good work.

Flag this messageremainder 01 Fw: lg mobile serviceTuesday, 7 April, 2009 3:02 PM
From: "Virendra Pal" <virendra.[protected]@yahoo.in>Add sender to ContactsTo: [protected]@lgmobiles.comCc: virendra.[protected]@yahoo.in iam waiting bifore 3days u not replaying me, replay me otherwise i am teck next action.
like information news paper & cosumer foram .

devendra pal
[protected]

--- On Sat, 4/4/09, virendra.[protected]@yahoo.in <virendra.[protected]@yahoo.in> wrote:


From: virendra.[protected]@yahoo.in <virendra.[protected]@yahoo.in>
Subject: lg mobile service
To: [protected]@lgmobiles.com
Cc: virendra.[protected]@yahoo.co.in
Date: Saturday, 4 April, 2009, 1:25 PM


sir myself devendra pal,

my mob. no.[protected],
bifor 3 year i am purchesa a LG mobile with relaince cdma no.is [protected]. this mob is b/w but very good product, with all featcher, your service also very good.so i am satishfi with LG,
so again i am purcesh a LC mob.(LG 3000) from a shope m/s feelings express, on dt.14/05/08.
after 4-5 month a small problem in my mob, display blinking shlowly, so i am cont. to shope he say sir this internal seting small problem .you use frendly and if any problem so you touch LG service center .
i am fasing this problem again, this time disple blinking very fast and i am not can read the latter and mob. no.
i am going your LG service center, so your engg. check the mob. and say this mob. out of guruntee i am show the bill of dt. 14/05/2008 again he say sir by bill this mob in UG but by SR NO.mob not in gurrinty. in this mob disply problem and total charg with spaer part is rs 406=00
i am feeling this your internal problen i am purchesh mob on 14/05/2008 with one year gurrintee. repair my mob free of cost, other detail given blow -
name of shope feelings express
address 2 kalani nagar chouraha airport road indore 452005
tel[protected]
inv. no. 64 date 14/05/2008
imei/rsm/no. rlghs [protected]
model LG 3000
================================
service center-
ayushi electronics
ph[protected]
cnt. person mr. deepak
. Receipt no.[protected]
date 04/04/2009
ser charg Rs 150
svl m0024701 lcd Rs 240
ser tax Rs 15
other 01
total 406
++++++++++++++++++++++++++++++++
paid estimatet charge Rs 50
receipt no. 5676 date 04/04/2009
Bill/ cash memo by ayushi electronics

so
i want repair my UG mob. free of cost.look the matter as soon as possibale.
thank you,
call me -

devendra pal
125 durga nagar indore
mob [protected]

We receicved LG washine machin 5.5kt trom model with electronic control as a gift one year before but due to construction of our house is not completed at that time we could not use for the past one year.But after started using that within few months the electronic control panel did not work.We registered our complaint with LG customer care the send some novice person from near by area he don't know how to tackle the problem he simply told us replace the board, we shocked the cost of the board around 30% of the unit cost.Really LG is cheating customers in washing machine segment.

defheap_free: freeDefheap.c 123 THIS ERROR IN MY MOBILE
RESPECTED SIR,
I HAVE A LG RD 2230 MOBILE THIS MOBILE IS NOT RUNNING AND SHOWING AN ERROR defheap_free: freeDefheap.c 123 .
I am very confused sir, hence this is my request to you plz help me to solve this problem

with thanks

Yours truly
vikas kumar

I have ordered LSA3ZG5NTY1 from Cams Corner in City Centre Kolkata. It was delivered on as promised but when the people came for installation and opened the box I found that the model inside is different than what is written on pack. As per the specifications of the LSA3ZG5NTY1, indoor unit should be Golden in color but I got a silver colored unit. I was promised for the replacement today (6th April) and I followed up multiple times with the dealer but not yet recieved the correct indoor unit.

This is the second time I am having a bad experience with LG. I bought a DVD player from LG and it broke down just within 2 months of purchase and then I had serious issues in dealing with Call Center person in Kolkata. I almost decided that I will never buy any LG product again but then I thought of giving a try once again buying this AC and bad luck again. NEVER buy LG.

I'd purchased 1 home theater( 5 point 1 ch active speaker system SH 13 ST) of this esteemed co.(LG Services) and within 1 month 1 of the speaker is not working(there is no sound).

I'd lodged a complaint (My complaint no. is N9C[protected]on 16th March, 2009 in their call center no.[protected]and the initial response was good, appointment was scheduled and 1 service engineer had visited my place and confirmed that the speaker needs to be replaced(can not be repaired), and the same will be done in next 2-3 days.

After that I kept on calling in their customer care no.[protected]and every time, I've been told that the 'spare parts' are not available and service engineer will call me and confirm the date by when the speaker will be replaced.

But till now, there is no update on this.

On 1st April I'd mailed my complaint in the mail [protected]@lgindia.com, and one Mr.Sebastian(Customer Services Dept., LGEIL- Head Office, Greater Noida(UP),[protected] had replied assuring that somebody will address my issue and had also provided the no. of Mr.Arup Chaudhury, Mobile No. [protected], Branch Service Manager, for any further assistance.

But then also no body has even called me, since then.
Today I'd tried to call up Mr. Arup, his phone was unanswered,
Then while I'd called up the call centre, and requested to talk to somebody senior, I was put on hold and then was disconnected.The same thing has happened twice.On the 3rd attempt(executive name-chhabi)I was told that I was put on voc and was given an assurance, once again, that the matter is sent to the higher authority and I'll get a call soon(again no commitment!)

I've also forwarded the mail to [protected]@lgindia.com to Sebastian, once again, for his assistance.


This is creating a huge dis satisfaction in me as a customer and I want to know when the speaker will be replaced/repaired and why the same was sold to me if the spare parts are not available in 1 months time, for a brand new product of such a reputed co.?In that case I want my money back/a fresh product to be replaced with the defective one.

Thanks for giving me the platform to express my grievances.

Regards,
Sibasish Guha

[protected](M)

I had purchased one semi auto washing machine from Ezone rohini delhi on 26th jan 2009 under scratch scheme voucher #768185 i got a mobile as award which i have not recieved till yet even after wait of more than two months and followup with various official of dealers Ezone mart rithala rohini and LG office people.
Now i am being conveyed by LG staff that they have invoiced the same and Ezone is not willing to part with and hand over the mobile to me, people spoken to:
Mr Vir Bhadr [protected]
Mr Sachin [protected]
Mr Abhinav [protected]
Mr Paras [protected]

I had purchased a LG split AC from LG dealer, PAI International, Bangalore.
The dealer's installation engineer and LG personnel have observed the problem at my place and
acknowledged the problem that it is full of scratches after they removed the plastic coverings themselves.
After dicussion, the dealer(Vijay Kumar) informed me that is is not him who will be sending me a new AC as replacement but it would be LG, and the same has been acknowledged by LG personnel
(Surendra). It's about 3 days since LG has promised but there is no sign of them.
LG is a cheat and i have seen that they never deliver what they promise.
My advice to all consumers is to not make full cash payment before receving any product
and inspecting the same yourself by removing all the covers.
Actually i was delivered a product that was kept for display as it was full of dust when i inspected it
and the product was not sealed. I was told that the seal has been removed for inspection but no inspection was carried out by the dealer, it was just a drama. Also, the dealer had no time to stamp
his sign on the product's warranty cards. I donot know what Viyay Kumar of PAI international means by the word inspection...

On 16-03-09 it was found that no cool air is coming from the indoor unit whereas the outdoor unit was operational and the same was report LG customer care at the same time. After complaint the alternate day the engineer visited my home checked the AC and told that PCB (Electronic board) is faulty and same has to e replaced and he told that it take 2 or 3 days to get the part. after 4 days another engineer visited my home and told that PCB is ok the problem was with blower and it needs to be repalced and it will take 4 or 5 days to get the part and after 5 days the engineer visited my home and checked the AC and told blower is ok and motor is faulty and should be replaced and it will take 4 or 5 days to get that and till date the part is received and my AC is not working. The complaint was given on 16-03-09 and todays date is 04-04-09. Everytime different technicians attend the problem and they are not competent to carry out the job thats the reason the problem was identified in three different ways. I am having lot of problem as it is summer time. I really fed up calling these guys asking for the part and I think as it is free service they are ignoring. I am already my friends & relatives not use LG product as it is junk and nobody cares to attend your call when you have any problem.

The technician come from MBS services, Vashi and the people sitting in that service centre they dont have minimum manners to speak with the customer.

Date of Purchase of AC[protected]. Its not even 1 yr from date of purchase and it started giving trouble

Hello,

I am Vrajesh Tripathi currently residing in Pune. I have purchased LG LCD TV from Mumbai on 26 Feb 2008. I have recently shifted to Pune in Feb 2009.

I understand my warranty period is now over. But on 21st Mar 2009 (Saturday) My TV suddenly broke down while we were watching it. It switched off in between. And after that when we tried to switched on it never worked.

We lodged a complain on same day i, .e 21st Mar 2009 through customer care.Complain Num is W9C32101902. And person attending is Surendra Kashid Then after 2-3 days your technician appeared and checked the TV he wasnt sure what the problem is he said either power supply or panel is problem and told us to get back to us next day. He never called back but we have been calling him every alternate day and he's always saying tomorrow or giving other dates. but never turned up till date. TV is still in same condition after 13 days.

You guys claim a lot about your customer service standards but its unfortunate that I have to experience such sub standards service. This is totally unaccetable.

I have decided not to trust any LG products now onwards and I'll make sure I'll spread the words in whatever way I can. I work for IBM and have decided to send this alert to a larger group in my organization and previous organization so people think twice before buying LG products.

Now even if issue is resolved I am going to do this as I and my wife is really bugged with this whole issue.

I hope you understand this and get me a proper explaination on this issue.

Thanks,

Vrajesh Tripathi

Dear Sir/Ma'm,

I have given a Semi Automatic Washing Machine, LG make, Model Number WP8003 for Servicing to LG's Authorized Service Center on 24.03.2009 and paid an advance amount of Rs. 1000/- as asked by the company. The Complaint No/ Job No is N9C32401451.

On 29.03.2009 they have returned the machine saying that the servicing has been done but I was shocked to see that dryer drum was fitted old one, bigger in size and the water could not come to the drum at all, more over the original top fitting of the dryer compartment was removed and old fitting was fixed that also cutted by blade by the service center people in order to make the dryer-drum fit. But all in vain since the water could not reach to the drum because it is old and big vertically.

I am not satisfaied by the company's work hence I returned the machine on 29.03.2009 itself and asked the service center, who has assured to fix well all in order and promised to deliver the machine on 30.03.2009. I enquired on 30.03.2009 in evening but the service center people told that machine could not be delivered and told me to wait till 4th April 2009.

I am not happy with the work and attitude of the LG's Company and their work and facing a deep sorrow in my heart.

Kindly may please help

The detail of the Service Center is as under:

K N Service
Complete Address A 27Mohan Co-Operative, Industrial Estate Mathura Road, Delhi
Email Id [protected]@rediffmail.com
Contact Person Mr.Sanjay Sharma Store Timing 10:00am to 6:00pm
Contact No
(Lan/FAX/Mom no[protected] [protected]
Weekly Off Sunday
Services Available for Color TV, DVD Player, Music System, Home Theatre System, Car Audio, Refrigerator, Washing Machine, Microwave, Vacuum Cleaner

Kind regards

Anil Kumar Pipal
Additional Director,
Govt of India,
Ministry of Communications and Information Technology

Residence:
B-113, Pragati Vihar Hostel
Lodhi Road
New Delhi
[protected]

I have facing the problem in my LG 6.2 kg washing machine (model no.Fabricare WP-9240). The timer switch is not working, hence I can't use it.

Respected Sir

I, respectfully submit that I had, for the first time purchased LG's color TV from M/S Ruby Enterprises, Dhobi Bazar Bathinda vide bill no. 939 dated 21.08.2008. When I started the TV at my residence, the same day it did not function. I contacted the dealer over telephone regarding non functioning of TV. He sent a mechanic at my house, who after two hours said that there is fault in the TV and get replaced the set. Then I again contacted the dealer for replacement of TV. He after two days replaced my TV.

When we fell asleep at night in the other room, at arount 2:00 am (midnight) we heard some noise. We woke up and were astonished to see that TV was on. At the first instance we took it as our mistake that we might have forgotten to switch off TV. We switched off from main and slept. Again on next day we noticed that TV, when we switch off it with remote, starts on its own at its irregular intervals say 5 minutes, one hour, three hours.

When I contacted the dealer at his showroom, he gave me a telephone no.[protected] and advised to contact at that number. I contacted at the given no. on 20.09.2008 and Madam Savitri attended me. I narrated my problem to her. After hearing my problem she gave me complaint ID no. N8C92006739 and assured to resolve my problem at the earliest. Mechanic from local LG service center came at my residence and after some time said that set is ok. There will be no problem now onwards. But the problem continued.

I once again contacted the dealer over telephone and told him my problem. He told that the set generated problem after delivery at your house and we are not responsible for that after so much time. You do not know how operate TV (My age is 51 years).

I there after contacted at the toll free no. given above and I was attended by Mr. Vinod Kumar to whom I narrated my problem. He gave me complaint ID no. N8C[protected] and assured to resolve my problem at the earliest. Again same story was repeated. Mechanic came; some time spent on the TV set and assured that the problem had been repaired. But my bad luck, problem still persists with the TV. I contacted at the above no. for the third time on 03.10.2008 and lodged my complaint to Mr. Anand Kumar who gave me complaint ID no. N8C80309927 and assured me that my complaint will be resolved soon and you will not face the problem in future.

Mr. varinder from your local service center came on Saturday 04.10.2008 at my residence and after checking the TV he removed "MainBoard" from the set and told that it demands some repair and I will revisit on Sunday 05.10.2008 to fix the "MainBoard". After my repeated reminders over telephone and personal visit to LG service center Mr Kamal Ahuja Mechanic came on 09.10.2008 and fixed the "MainBoard" and told that its "IC" was damaged and have been repaired and the TV set will run smoothly now.

I may call it my bad luck tha the TV is still suffering from the same problem despite my repeated complaints with dealer / LG customer care center. When the company had designed the TV to be switched on/off through remote then why it is not functioning properly. On the night of 10th October we again had to switch off the TV set from main as it started on its own at night after we went to sleep.

I now request you to look into the matter and arrange to resolve my problem either by getting repaired or replaced at the earliest. I cannot spare time on daily basis for lodging complaint, reminding therefore and so on.


Yours sincerly,

Raj Kumar Gupta
House No #363
Kamla Nehru Colony
Bathinda (Punjab)