LG Electronics Complaints & Reviews

i want to purchase window Ac through instalment. can you give me procedure and detail information about models.

LG 3 STAR WINDOW AC — failure to deliver my product on time

I have purchased LG window AC on 2nd may 2011. I have paid in cash for that and i was assured that AC will be delivered till 3:00 pm on 3rd may 2011. But no one even bothered to inform about the status of delivery. I called myself at 3:00pm and they told me that i ll receive the AC around 6:00pm, than also no response. I called again at 6 they told me that it will be delivered around 9.but again they failed to deliver. i called again at night they gave me time of around 11:30-12:00am...but when i called again at 12:00am.... The phone was switched off. now on 4th may 2011 i have been calling since 9 am...but no response...they pick my call up and they disconnect it everytime..... now they are saying....that AC wont be deliverd today also... WHAT THE HECK....
I am gonna file a case against them in consumer court... and everyone else who is also fed up with reliance digital...PLEASE STAND FOR YOURSELF AND RAISE THE VOICE AGAINST WHAT IS WRONG.
Dr. Sulekha Singh
order no. [protected]

How do you prove how long you have owned the product without the bill? Do you expect them to just warranty things forever?

It is in no way unreasonable for them to want to see proof of purchase.

Keep the bill next time and your problem is solved.

LG ELECTRONICS PVT LTD — COMPLAIN NUMBER # N9C 2406007 against Refrigerator purchased vide Invoice no. SLG 334 Dated 22-05-2008

To Date:[protected]

The Manager
LG Electronics India Pvt Ltd
NOIDA

Subject: COMPLAIN NUMBER # N9C 2406007 against Refrigerator purchased vide Invoice no. SLG 334 Dated[protected]

Refer to my earlier letter dated 15.05.2009 which was couriered to your office on 15.05.09 vide Blue Dart AWB No # [protected], mentioning the problem being faced, till time there is no resolution given for that problem.

In addition to problem mentioned in my earlier letter, Now I have started facing cooling problem. Refrigerator is neither cooling the things nor preparing any ice. One Service Engineer has attended the problem on 20.05.2009 and scrutinizes it as a gas problem and has to refill the same. I am unable to understand that how Cooling gas can be finished within a period of one year from purchase of refrigerator.

It is only one years passed, when I bought this refrigerator and facing the major problems.

1. There was manufacturing defect in door which I was informed your dealer on January, but complain was still pending to resolve,

2. Refrigerator has stopped Cooling.

It seems The Quality that LG claims is missing. Moreover the service part is also not good, as Four months has been passed out but no solution given for Door Problem.

I have contacted on customer care number to enquire about my complain N9C 2406007, but they don’t have any status of this complain and issue me a new complain number # N9C 51512458 giving me assurance that this problem will be resolved within next 1~2 Days. Now Whenever I contact LG customer care, they are giving me false commitments by saying that problem will be corrected within one or two days, or we are again sending your complain to service center for resolution, but till time did not get any firm reply when this problem will be erected. Whereas In your Ludhiana Branch office, I have tried their Phone number many times, but no one bother to pick the phone.

I request you to please take some action on this on urgent basis & replace the same if there is no cure to the present problem.

I look forward for your support for erecting the problem.

Your Sincerely

Ashok Kumar Bhardwaj
Mob :- +91 [protected]

LG ELECTRONICS PVT LTD — faulty product supply

DEAR SIR,

I HAD PURCHASE LG BRAND REGRIGARATOR MODEL NO GL245TMG4 FROM AMRUT HOME APPLIANCE
SR NO 802NLYX007754 I HAD FIRST COMPLAIN TO DEALER REGARDING IMPROPER WORKING OF REFRIGARATOR DEALER HAD NOT TAKEN ANY ACTION FOR 2 MONTHS I EVERY 3RD DAY REMAIND HIM BUT NOT CLEARED SO I HAD COTACTED DIRECT TO LG CASTOMER CARE CENTER FOR MORE THAN 35 TIME BUT THEY ALSO NOT CLERED MY COMPAIN MYCOMPAIN NO IS W9C30200552,[protected], W9C41407323,[protected], W9C42300390.
COMPANY ADDRESS
Sebastin
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]

PL HELP ME

MY E MAIL ID IS [protected]@HOTMAIL.COM
MY NAME : ANANT PATEL
ADDRESS : 102, JAMNA PARK SOC,
AT BODELI, TA SANKHEDA DIST BARODA
GUJARAT MOB NO [protected]

LG Electronics India Pvt Ltd / Refrigerator — Problem with Refrigerator Door

I purchased a refrigerator in OCT' 09 but its door has been problematic from the first day.

I logged a complaint for my refrigerator door on 9th Jul 2010, complaint nbr - C[protected]. Your service engineer visited my home and ruined the condition of the door with his plier and asvised that other engineers will visit with new door. They visited but with an incorrect door and later advised me that they will come later.

It has been more than one month and complaints still pending. Me calling up LG cust. care are regular intervals and every time I receive a recorded message from cust. care executive that they are re-forwarding my complaint to service center.

Regarding this, I have also spoken to Ms. Shobha Panday(CCO) on 16th July Friday and she assured me that on monday, service engineer will resolve the problem but that too seems a false assurance.

You are requested to look into the matter asap or advise me whether you can help me out in this or not (So, that I can take necessary steps accordingly)

Really a poor and worst service.

Raja Tanwar
Mob: [protected]

LG ELECTRONICS PVT LTD — SERVICE OF PLASMA TV

I have loged complaint with LG Electronics Pvt Ltd on 08-Sep-2010 under complain no [protected], despite several reminders and escalated till TL service department on 12-Sep-2010 but no action taken till today on this complaint.
I never expected this level of service from LG, being renowed name worldwide.

From 6600 to laptop: The files saved in 'my files' can be sent to Laptop with bluetooth connection simply by going to the file, use options and send via bluetooth.

From Laptop to 6600: If contacts, then take them to Microsoft outlook contact folder. Mark the contacts and use file -> send to bluetooth device. The contacts are saved as *.vcf files in 'my files'. From each file, you can take the contact details and save it to contacts.
If pictures, mp3 files etc: Take out the micro SD memory from 6600 -> put in the USB memory card reader holder -> connect to the PC. Simply copy the files to the external memory.

I have 6600 and I didn't find the "Send via bluwtooth option" anywhere for any files. I have captured one impotant video, it is there in myfiles >> video folder but I canot send it anywhere.

LG RD 6600 — memory card no use and no usb cable given

LG RD (complaint)

no file transfer service
Iam arun bought rd 6600 six months ago and now fed up with the limited services it has. there is a memory card in it but no USB cable given. also the bluetooth contains only object push service. i cannot transfer mp3 files or pictures from my computer. what is the use of this memory card...

The memory card of this phone is of no use.i cant transfer my photos from pc to mobile. this mobile has very limited services & im fed up with this.

my w machine [fullyautomatic] is not working properly.it can't take water proper.ddrains the water, not washing & rinsing only spining the cloths.urs toll free no is not working

this is resolved now. rk

LG - 1.5 Split AC — Problem within a month

07th March 2009 - Purchased an LG 1.5 ton AC
10th March 2009 - Installation completed
27th March 2009 - Stopped cooling, so I called the Engineer from the HP service centre who had done my installation. He said he would try to visit me by the evening. At 8.30 p.m. when he did not come, I called up and found out that he could not make and was advised to make a complaint at the call centre. Tried to call LG customer care on[protected] repeatedly but could not get through. Finally called the dealer who informed me that the LG call centre is available between 10 -8 p.m. only (although they advertise a 24 x 7 service via their sms), which means I had lost a day.

28th March 2009 - I logged my call at 9.15 am and told the agent about the urgency, being the summer month and the fact that school exams are beginning. He advised that he would try and send an engineer by 1 or 2 p.m. Got no call from the service centre, and kept following up myself. Finally the engineer reached me at 6 p.m. and to my shock informed me that the compressor was jammed. AFTER JUST TWO WEEKS. To add to my problems he informed me that I requested for a replacement from the company it would take at least 10 days if not more.

THIS IS JUST NOT ACCEPTABLE FROM A REPUTED COMPANY LIKE LG.

My best bet was to call the dealer and inform him of my problem. He very graciously offered to replace the AC for me and get it installed by 30th March.

I am very upset with the fact that this can happen to an LG Product.

L.G — Horrible Service

A complaint regarding my refrigerator not cooling properly was registered at 10.30 am on 16th December, Wednesday 2009 ... calls were made regarding the same at regular intervals from my end ... a call was received from the so called engineer Mr. Sudhir Misra at 8.00 p.m saying that he will be coming on Thursday for some unknown reason ... He also made false allegations saying that a few days earlier we had spoken to him saying that we were getting our fridge repaired elsewhere ... the funny thing is that this was the first time the fridge stopped working!!!

Just to let others know i will be posting this everywhere i can as all the stuff in the fridge has rotted and my family and i have had enough troubles because of L.G.

For me it is different, The service guy came in time but he does nothing. Even during the time of delivery, they got me 10 egg container in which the Refrigirator can fit only 8-egg container in the slot it meant for. We have complained/Requested for the 8-egg container but no response from them but they still claim that their service is 5 Star. The light of the refrigirator will go off suddenly, we complained the boy came in time but does nothing.

LG AIR CONDITIONER SPLIT A.C — NOT COOLING TILL 2 YEARS

I HAVE COMPLAIN AT CUSTOMER CARE FOR 5 TO 6 TIMES AND THE COMPANY HAS GIVEN SERVICE ALSO BUT THE MECANIC THEY COME ARE NOT SO GOOD FOR THE SERVICE BECAUSE THEY COULD NOT SOLVE THE PROBLEM FOR ATLAST FROM 2 YEARS FOR THIS I COMPLAIN TO LG TO GIVE A BETER SEVICE FOR THIS

LG — Horrible service

Had given my LG AC for servicing (gas filing). Just got it back and it is in pathetic state. Its smelling and is dirty like hell. Put my hand inside the air vent and my hand turned greasy black. Seems like it has been through oil slick.

And the air it is throwing is smelling of oil.

This is something you should know. The moment you will ask the LG AC service guys to do wet service on your AC they will run away. Last whole year my AC was under AMC and i used to register for service. Service guys would come and i used to tell them to do wet service. And they would say for that they will have to return and never return. Made couple of service requests after that same thing happened.

And the moment the AMC contrac expired i got a call for renewal. VOW.

AMC no. - 20633
Gas filing service invoice - 01731

LG — Pathetic experience

I purchased LG refrigerator on 30 April. It was 72,0000Rs worth fridge. Firstly, the "EZone" store from where we purchased the fridge didnt inform us that a 6,000 Rs motor would have to be installed along with the fridge. They just told us that a 2000 Rs motor needs to be installed. That was non revealing of complete information . to the costumer.
Secondly, after the fridge has been installed ,it gave dirty water from dispensor.Now the LG dealor who installed the motor says that the controller of the motor has got rust.Now can any product just in mere 10 days of working catch rust. Either we have been supplied with duplicate or second hand part. But whatever, it has been a pathetic experience with LG

Yes I agree I am facing same problem too.

L.G Electronics — Cheating of coustomer by making false promise

I bought one LG LCD TV on Oct.25th from "VGP Ltd, Banerghatta Road, Bangalore." At the time of purchase I was told that as a part of the promotional scheme, I will get a free installation of BIG TV along with three month free subscription. Retailer told me that I'll get the connection within 10 days. But when I did not get it even after three weeks then I started doing followups with him, and he started giving some or the other reasons. Finally on Dec. 10th I got one scratch card from the retailer who told me contact the mentioned nos. and get my BIG TV installed. When I calledup at that number, I was told that the scheme has already expired on Nov.17th.
When I took it up again with the retailer, he said I need to tale it up with the company as he is not a party in this scheme and gave me the mobile no. of LG electronics Marketing Manager (Mr. Abhishek - [protected]). Since then I have called up Mr. Abhishek several times but everytime his standard response was, 'he has communicated the matter to head office, and only they can take the final call'.
Finally I loggedup my complain on the company's web site (complaint No.:[protected], but there is no response from this company which claims to be a market leader in customer care. I just want to know, why government should not take necessary action against these companies which consistently cheat the consumer by making fake promises just to push their product in the market?

I recently purchase 1 ton window AC model no 3GW2BF1 On 9/ 04/2009. After repeated complaints, there was no one to attend it. The shopkeeper tels that he cant help it out. So please take my matter seriously and take necessary action please

From:
For Smt. Rashmiben D. Gohel,
D.P. Gohel,
Officer, Credit Deptt.
Bank of India,
Textile Market Br.

To,
The Chief Executive (Marketing),
LG India Ltd.


I made a blunder in my life on[protected] by purchasing LG brand freeze from J.B. Enterprise, Surat (Blossam Templation colour) vide Invoice No.2711. After starting the freeze cooling was not upto the mark and not a single piece of ice was prepared. Then after contacting your service people they came to house thrice and checked the freeze. But could not repaired it. On[protected] they have taken back freeze at your Sai Service Centre by Job No.HF7ACH2000221 and still today lying there. After doing necessary repairing/replacement of parts they try to deliver defected piece which I have not accepted. After that they realise and found that we will replace this one by new piece and taken back all other accessories, boxes, trays etc. from house. They have told me that replace will take about 1 week as necessary formalities to be completed from Head office. Meanwhile I requested to change the colour and deliver the pink tango colour freeze which was accepted by your dealer as well as service centre. After vigorous follow up with dealer & service centre after 20 days I visited your service centre on[protected] and told to deliver the pink tango piece as committed by you. But I regret to inform you that they try to deliver the same defected piece which I have not accepted. Even service centre people has not opened the box and to start the freeze also. Since half of the summer season elapsed (55 days) we are without cool water & ice and everyday I used to purchase ice from the market. Under the abovementioned circumstances, I request you to advise your dealer/service centre people to deliver new pink tango piece with 48 hours. Otherwise I compared to file appropriate legal action against you at your cost and risk. I also see and canvass that no other my family, friends, relative will make mistake to purchase LG Brand product as poorest customer service rendering to customer.

Perhaps customers harrasment is your MOTTO.



For Smt. R.D. Gohel

your coustomer care agent do not response on my complaint
please co-operate me and take action on your agent
nagpur

I recently purchase 1 tsplit AC1 On 10/8/2008 After repeated complaints, there was no one to attend it. The shopkeeper tels that he cant help it out. So please take my matter seriously and take necessary action please
city nagpur

I bought a LG TV from OMEGA ELECTRONICS at Borivali (west) in May 2007. However, a couple of weeks ago, there was a sudden loss of picture while the sound remaining intact. We initially called up the LG service team from Kurar centre after which a technician came to examine the TV. After taking the grid overnight for a checkup, he returned saying that the picture tube was at fault and had got conked off. We explained to him saying that it was a bit of surprise as there was no fault from our side with regards to electric fluctuancy or improper handling. His reason was the unit was at fault itself as the pin that connects picture tube or something like that (Excuse my technical know how) had got conked off. Moresever he was of the reason that something like this might happen once in a case of few hundred odd TV'S and its a technical error. He went on describe the the price for picture tube replacement.

I had vehemently denied paying a signal penny for the same and asked him to give me the contact details of his superior. Since then, I AM PLAYING A CLASSIC GAME OF "PASS THE BUCK AROUND". I spoke with Mr. Mahavir (Service Incharge ) at the Kurar centre who spoke of his inabilty to do anything and gave me the contact numbers of a few LG officials. Couldnt get through any of them and finally managed to speak with MR HARISH SURI (GM-SERVICE). who also has told me of his inability to take a decision about replacing my picture tube free of cost and asked me to speak with higher corporate authorites.

Now my case is that for no fault of mine, I am here stranded with a Branded TV that is just empty box. LG'S TAG LINE IS LIFE'S GOOD .But is it how you make CUSTOMER'S LIFE GOOD.

If this is an unit fault why should I bear the brunt of it even if my warranty is off. Its hardly been less than two years and I dont expect such sort of inferior product quality from LG. Mr MAHAVIR and Mr SURI even had the guts to say such things happen with technical products within even the minimalistic of timeframe. NOW MY QUESTION TO THEM IS "ARE THEY WORKING FOR LG or SOME B GRADE CHINESE PRODUCT COMPANY OF WHOSE PRODUCT BEARS NOT EVEN A MINIMAL EXPECTED WORKING LIFE.

I dont think so my expectations of the product running fault free for atleast a decent amount of years is of a very high nature . Small problems notwithstanding, I really dont expect a major issue like picture tube conking off. Although I have been speaking with Mr SURI the same hasnt yielded any substantial results .After speaking with some higher authority, he came back saying that company could offer a discount of 15 -20% of the replacement cost. ( Funny thing is, I had myself said to him earlier, that is what the company will do to pacify me even if he spoke with higher authority). What if I pay and the picture tube again gets conked off within the next couple of months or even less... AM SURE MY PAYMENT STORY WILL CONTINUE THEN.

Anyways, to cut a long story short, I AM IN NO MOOD TO ACCEPT ANY DISCOUNT AND WONT REST UNTIL MY PICTURE TUBE IS REPLACED IN PROPER WORKING CONDITION. I REFUSE TO ACCEPT THAT A BRAND LIKE LG DOESNT UPHOLD QUALITY PROMISES AND ITS PRODUCT SHOULD HAVE SUCH A SHORT LIFE PERIOD.

PARDON MY LANGUAGE BUT BEFORE I LOSE MY BRAINS OUT PLEASE DO THE NEEDFUL OR I WILL BRING THE TV AND DUMP IT IN ONE OF YOUR CORPORATE OFFICES IN FRONT OF ONE OF THE BOSSES. I WILL MAKE SURE SOMEBODY IS THERE TO CAPTURE THE MOMENT AND SHOWCASE IT TO OTHER POTENTIAL LG CUSTOMERS. AND I AM REALLY SERIOUS IN WALKING THE TALK IF THE NEED ARISES. As a well travel professional around the world and working in a senior professional capacity, I will rather prefer to show this reckless customer service attitude of LG to the public rather than having a 15%-20% favour.

ITS UPTO LG TO DECIDE WHATS BENEFICIAL FOR THEM- TO REPLACE ONE PICTURE TUBE OF AN HARRASED CUSTOMER OR LOSE OUT ON A POTENTIAL 10 CUSTOMERS WHO INTEND TO BUY LG PRODUCTS. MORE THAN A MATTER OF[protected] RUPEES WORTH OF A PICTURE TUBE, IT HAS BECOME MORE OF A MATTER OF MY RIGHTS AND STOP THIS "chalta hain "attitude as not many customers create a furore over these things which COMPANIES TAKE FOR GRANTED.

THE BALL IS IN YOUR COURT AND I EXPECT A REPLY ASAP.

Ashish Kulkarni
0091-[protected].

Whirlpool AC (1.5 Ton) — Horible customer service AC(Kanpur,UP)

This is to inform you that i had horrendous time with whirlpool customer care and this the worst ever customer service i have ever received for any product i can think off. I have been chasing the customer care for more than 7 days now to fix the issue for my A/c and there is absoutley no response. I am very furstrated and also planning to a lodge a complaint with consumer court India. Whirlpool can subtract one customer from their customer base because i would never buy any whirlpool product. Customer complain details as given below.

Customer Id - LK/C/0609/915
Customer complaint No --LK[protected]

Regards,
B N Singh

i have a lg washing machine.the dryer door got a problem and i gave a complaint adout it to the near lg service centre from two months and they said that they will send a new dyer door but till date there is no response and we are calling them daily but they are not sending any technician.please help me to get my problem to be solved as soon as possible.
from:
y.vijaya bhasakar reddy
kurnool
andhra pradesh

Respected sir,

We are dealing with lg electronics since last 12.5 years, i.e from arrival of lg in India.
Because of some special graviences for us Mr.moulesh chhaya & girrison
planned to spoil our goodwill n started doing some notorious activities which resulted huge damage to lg's goodwill.No one will believe this but we have all proofs regarding that & it will be produced before H R Department and to CEO of the co.

Sir, as per tale talk service of the lg product customer as per attached sheet is not been attended. Also u will be surprise to know that complaints are closed by putting false note without attending.
Special plan is given to technicians by Mr.moulesh n Mr.girrison.

Sir, kindly do needful about this n also send me mail id of Head of HRD
& CEO of the co, as i hv lot many pending issues other than services also.

Sincerely yours,

HIMANSHU.C.THAKKAR
[protected]

Dear Sir/Madam :

This email is to document my frustration towards such a pathetic service I have been experiencing from your company for the last 45 days across your 3 products which I had the misfortune of having bought. Over all the last 45 days, all my LG products - Fridge, Washing Machine and Plasma Television - have been encountering some problems.

Im copying your Senior Management hoping they will appreciate a customers feelings, understand a customer is important and may intervene. May be they wont also for lack of time. I have no idea.

This is just my way of trying my luck since thats what I have been doing with you in the last 45 days on account of the blunder I made in buying your product expecting a good service. Im not even sure if this mail would be read.

For whatever its worth !!

Contrary to all your claims of best service etc etc, I was made to call umpteen number of time to your helpline number and it took more than 3 days to a week to get your engineer visit and have a look at the problems. This too happened because I had to call in innumerable times to your help line center.

The latest of the never ending woes is on the Plasma television which Im undergoing trauma with your service centre engineers.

Let me narrate the sequence for your ease o[censored]nderstanding.

- I bought a 42 inch Frameless Plasma in Nov 2008. Thats roughly 8 months now. It was bought in Gurgaon where Im staying.
- On 13th July 2009, the TV went blank and I had placed a request with your service center. This is despite my previous distressing experience on Washing Machine few days back. Thats because not that I had hope but for lack of any other option.
- As usual and per the telecalling script provided, they gave a standard reply - " Engineer would call in 2 hours"
- Many 2 Hours passed by but the engineer call never happened.
- Again, a call was made to your service centre. After lot of arguements, they confirmed an engineer would call by 12 noon.
- As usual, 12 noon passed but no call came. Finally, a call came from an engineer around 1 PM who said he would come over by 2:30 PM
- No surprise, he never turned up while we are waiting postponing all our activities to accomodate and meet this important gentleman ( its a different matter that this gentleman chose not to keep up the time committed )
- After repeated attempts to reach ( atleast 5 times ), he landed up around 7 PM.
- Checked the TV and said mother board of the TV is corrupt. He has to get the parts and would report into replace it by 11 AM today ( 14th July 2009)

A pause. First am shocked to hear Mother board of the TV having gone corrupt within 8 months of purchase. I get all reasons such as voltage, power etc and it can happen once in a while bla bla bla but this time it involves no cost to me as its covered by a guarantee. But as a customer am deeply worried of having bought and encountering such an issue within 8 months of purchase.

If there is any value to a customer you have, I would rather prefer my TV to be replaced with another new product. But I suppose thats too much to expect from your organisation who cares a damn about a customer as is evident from my world class service experience provided above.

Now, the woes continues.

- Today, I call the engineer on why he didnt turn up at 11 as committed. He gives me the phone number of another engineer ( supposedly his supervisor - Mr Diwakar )
- As a poor human, I take the pain of calling the supervisor Mr Diwakar, who told it would take 2 days to fix the problem as the replacement product has to come from Noida.
- People travel between Noida and Gurgaon many times a day. He was referring to Noida as if its Norway since am unable to understand why it should take 2 days to fix it.
- Aside, when I asked him what the part that would take 2 days, he is unaware of the problem in my TV and asked me to speak to his subordinate. ( Ph no of Subordinate - [protected], Ph no of Supervisor, Mr Diwakar - [protected] )
- Despite my repeated enquiries and requests for a faster resolution, he was quite clear. It would take 2 days.
- Having bought the product ( which goes down in 8 months ), I have no choice but to surrender.

I have no choice but to wait.

1) Is it such a big deal to expect the TV to be replaced with a mother board going down in 8 months of purchase ?
2) Is it such a big deal to expect some prompt and courteous service ?
3) Is it such a big deal to expect the engineer/service centres to keep up the time they say ?
4) Is it such a big deal to expect the engineer to call back a customer who has been trying to reach and speak ?

If the answer to any of the question is YES, do let me know !

With Deject and Distress

Siddharth
[protected]

If there is any semblance of service and customer important left, give me a call !

From
Vipul Gohel

To,
The Chief Executive (Marketing),
LG India Ltd

I made a big mistake purchasing LG refrigerator on 05.02.2009 from Ganpati Electronics Bill number 4326. Within a year, the lower cooling system of refrigerator is not working properly; I have made a complaint to LG service center number [protected] and 39010909. After I have registered complaint (complaint number N9C[protected], there is not a single engineer who has visited, yet. After three days of launch, I have again called service center on same numbers to get update, but I haven’t got single satisfactory answers from service department, it looks me like they just play with customer and make them more frustrated so they hesitate to call them again.

Second time call, I got second complaint ID NP[protected], but not a single improvement from LG. I had made third call after second complaint, service department gave two local contact number ([protected]; [protected]) both numbers were wrong number. I made a fourth call to LG service department, they provided me another number i.e. [protected] and mentioned that this is the local in-charge to deal with your complaint. As usual this number was in switch-off mode.

After all this, I made a fifth call in same LG service department. They provided me another number [protected]. I call this number. This number was again in switch off mode.

This is really bad customer service I have ever come across. After, I called customer service informed that number of the mobile which you provided is under working condition. I asked simple question to service department, are you providing us right number or what? I got answer from them that they provide their colleagues number and tell them to switch off. So actually LG is really stupid company I have come across.

They just play with customer and this is a legal issue need to represent at consumer court that LG is cheating with Indian customers.

I strongly feel LG’ MOTTO to harass customer

LG Washing Machine — haven't answered my call since 19th july

sir,
i have registered a complaint with lg customer care about repair for my washing machine. the complaint was registered on 19th july 2009 and my complaint number is W9C71900568. Its been 9 days since they have answered our call. however Lg claims to send an engineer within 24hours of the call. We even visited the LG service center in rutupark thane west. they sent an engineer and they claim that the part that has been damaged needs to be ordered. this was on 26th july 2009. on 27th july 2009 when i contacted them they say that the part has to be ordered and it will take 2 more days. So in all its been 9 days (still counting) and the problem remains unsolved. Due to broken machine we have to wash them by hand and as all o[censored]s are working in this family, its very difficult to cope up with the routine.please help.we have registered three complaints with LG till now.

Bought LG refrigerator model No GL 368DMQ on 04 Jul. On 07 Jul Engineer from company visited to check the product and declared lower door defective. Complaint lodged on 08 Jul 09. Complaint No N9C 70802276 dated 08 Jul 09. Sorry to mention that representatives attending the phone calls at service centres feel that they are doing an AHSAAN on us and most of the time they do not behave properly. Only assurance whenever asked for but no positive response till date from the company.

Dear Sir,

We purchased a LG Ultra Slim TV (29") on date 21/ 05 /2009.
After purchasing it with in a week we find a defect on this. We called the LG engineers and they can't repair it and told us to replace this. Today is 22 /09 /2009. We still not get any replacement for the defective piece. Can you please provide any solution for this? or we throw this TV in a dustbin.


Thank you Very much!
Sandeep Kumar

Your complaint No. is :[protected], Dated 22 September 2009

PS: Please do not buy any LG product from Bombay TV Centre, Paltan Bazaar (Dehradun)

LG — want my 3 weeks call history

respected sir, my cell number is [protected] and i want my call history of 3 weeks please. due to some problem my whole saved numbers in phone is erased. that's why i want my call history of 3 weeks on my cell number [protected].

LG — 6 times problem in less than a year

Dear Sir,

I have purhased my double door refrigerator last year from a dealer in Allahabad.

Since i have purchased above refrigerator the problem started.

In last one year company 6 times different types of problem has occured and service engineers has to come to resovle the problem at free of cost as it was under warranty of 1 year.

I have requested the service enginners & customer care officials to replace my refrigerator as there must be some manufacturing defect in my model.

As it was not possible that a new refrigerator has to be reapired 6 times within a span of less than 1 year.

After the expiry of warranty period i have to bear the cost of above refrigerator and it is sure that it will not work properly as clear from its history / track record of above problem.

I again request you to kinldy take up the matter seriously.

Thanks & Regards

Amit Puri
[protected]
Malviya Nagar, allahabad

HI
THIS IS THE COMPLAIN AGAINST AC 1.5 TON OF LG PURCHACE BEFORE 5 MONTH FROM THE DEALER VIJAY RADIO DADAR SHIVIJI PARK .ONE MONTH IT WORKED PROPERLY SECOND MONTH IT STARTED GIVING PROBLEM HAD MANY TIME WOED SERVICE INCHARGE VAIBHAV HE NOT THE PROPER PERSON TO HANDLE THE COMPLAIN .THE AC IS NOT GIVING POPER COOLING AS REQUIRED IN THE AREA THIS THEN COMLAIN WAS LAUNCH 10 TIME PERSON ARE COMING AND REASOLVING THE PROBLEM AC WAS TAKE TO SOME AGANCY BUT SILL IT THE SAME PROBLEM PLZ REVART ON THIS SERVICE IS SO POOR WE WERE ASKING FOR REPLACEMENT THEY TOLD WE NEED TO FIST MAKE THE REPORT BY SEENG THE AC BUT THEN THEY DONT REWART BACK
I WANT REPLACEMENT OF THE AC ANY HOW ANY COST
LG COMPANY IS SOPLING THERE NAME BY NOT GIVING PEPACEMENT FOR THERE PRODUCT IF CUSTOMER SHOLD BE SATISFY BUYING THE PRIDUCT PLZ REWART BACK ON THSIS ISSUED

MR
VANDRAJ BHAI
[protected]

I HAD SENT THIS MAIL TO LG CUSTOMER CARE ON 4th NOV AND THEY DIDINT REPLIED YET

Dear LG,

I am Prabhakumar.S, right now writing this from Calicut, Kerala, I am using LG as my electronic partner for a long time, I am using LG LCD TV, LG DVD, LG land phone (Reliance), LG Mobile (CDMA) and i m so happy with LG products,

But recently our company given corporate GSM conection for us, at that time with out any second thinking i choose LG as my handset provider, unfortunately my decision were wrong, i brought LG handset from UNIVERCELL Mavoor road, Calicut on 1st May 2009, Model no :KP 320, I am so interested with its features, it was so good & easy to use, but on October 14th 2009 (6th month ) phone became dead, at that time i were out of my home town, for Diwali holidays, i were spent those days with out any communication device, it was really painful days for me, (My monthly bill approx: 3000/-)

When i came back to my home town I given phone to service centre (Domain info system, Calicut ), I waited there for almost 2hrs and they rectified my phone, actually i were entered all my contact number in phone and i lost every thing, even those service centre guys didnt ask me and even they not bothered about my lost contact numbers, after i entered each number again in my phone, but after 5 days phone again became dead, i went to the service centre again between my busy office schedule, again i waited their almost half an hour, they given a spare phone and ask me to come after 2 days, after 2 days i got my phone back, it were really painful that, again i lost all contact numbers,

I entered all my contact number again in phone, and now the phone is not showing any missed call entry, also its wrongly mentioning incoming/ out going call history

Now i am in real trouble,

I am having a good experience with LG, keeping this in mind, I m requesting you to give refund, i lost trust with LG mobile phone and now i am not interested to go to the service centre again

Please process the refund at the earliest

Thanking you
Yours truly

Prabhakaumar.S
Charona, St. Vincent colony
Asokapuram, Calicut:673001
Contact no:[protected]

LG — DEALER/RETAIL NOT BOTHERED ABOUT 3 FREE SERVICE

LG split airconditionor was bought 4 months back ,we bought in A/C mart chennai,they were not bothered to do free service they need to do,3 free services to be p[rovided by the company/dealer/retailer.

It is dissapointing that they were not bothered after their sales.

It has not been expected from a brand like LG

I have purchased the LG washing machine 6.0 kg on 12.11.09 from Mundial Radio Panaji Goa. Till today nobody has come for installation of the same. I have given the complain to the complain center Pune and my complain number ID is C[protected].
If this is the situation during the installation then what will be the condition if the same come for repair during the warranty period.
I fill that i have made a mistake by purchasing the same.
I will wait for another 2 days if the person does not come for installation then i will return the same back to the Dealer and i will prefer IFB

Regards

Manoj Helekar
[protected]
chinchwada Chimbel Goa

L.G Electronics — charged extra amount

Dear Sir/Madam greetings of the day,
this is to inform you that i purchased a washing mchine from yamuna electronics from yamuna vihar which is authorised dealer of L.G appliances .the amount was charged 7548/ and reciept has given of the amount of 7200/ as per record i have kept the document which has been given by the dealer .plz do some thing in favour of cunsumer.Thankz-
Regards-Tariq masood-[protected],
Dealer adress is- Yamuna electronics.
B/#174 yamuna vihar delhio

LG- Semi Auto Washing Machine — No Response from LG india Customer care and service cell

LG INDIA HAS GIVEN a very bad experience to me not once but n number of times.I would rather recommend people to avoid buying LG products. Recent experience is that about 10 days back i had regd a complaint for repair of my LG SEMI AUTO washing machine.But i'm afraid the coplaint has not been addresed despite my filing the complaint twice in last 10 days. earlier also when i bought a new microwave oven no customer support was provide for about 20 days for installation and demo of the same.

It is teh worst customer care unit I have ever come across. they are least bothered about the problems of the customers. I'm never going to buy LG products again and and am going to dissuade others planning to buy them.

two times thermostate change
one time freezer tray change
cooling so bad
wter fall from back side from frize

Dear sir/madam

i have complain before 2 months. complain # [protected].

after 1 month i have again comlain. comlain # C[protected].

Today once again i have registered comllain.complain # C[protected].

in your company two person are not treat me as a customer & not received my call As

well as they are not giving me proper response.

person Are (I) mr bhatia mobile # [protected]
(II)Indrajit pal mobile # [protected]

both guys only giving me date.but on the giving date when i me calling both guys

they are not received my phone.when they received my phone they told me i will call u back.

But they not call me.

on 5 july 2010 bhatia call me sir i wiill sending my engineer but till now engineer not visit my address.

on 9 july indrajit pal told me on 10 july 2010 diffentlly i will solve your problem because your compresser

is available in my stock.

but today he is not received my pbone & engineer is not visited.

send your enginner not solve my problem & also take hard action on these type of guys

who is associated with u. i[censored] not to keep your brand position in future.

reply me as soon as possible that what are u doing on my complain.
--
Thanks & Regards
Raghunandan
Delhi
[protected]

Dear Sir,

As every one see here that what is the complain rate with LG products so easily any body can decide for not to go with LG products but unfortunately i have seen this site after purchasing the wiindow A.C which is not even started a single time after buying. so if possible kindy send anybody to repair it, like all i have also made complaints three four time to customer care but as usual no response.
So if possible pls try to resolve the problem. this is very gentle request to you because using bad words will not make any difference to your health.
Jagpal singh
[protected]

LG / Semi-automatic Machine — Complaint For Product & Seller

I am Pankaj Poddar R/O E-49/8 Niti Vihar Gali No 8 Near Lal Mandir mubarakpur road Kirari nangloi New delhi 110086.

Maine SAREEN ELECTRONICS JO KI AGAR NAGAR MUBARAKPUR ROAD KIRARI NANGLOI NEW DELHI 110086 MAIN SHOP KAR RAKHI HAI SE EK
SEMIAUTOMATIC WASHING MACHINE JO LG COMPONY KI HAI . OR ISE LIYE HUE 8 MONTHS HO GAYE AUR TAB SE YEH 2 BAR KHARAB HO GAYI HAI AUR YE BAR BAR KHARAB HO JATI HAI AUR AB BHIKHARAB PADI HAI MUJHE ISE CHANGE KARWANA HAI PAR DUKAN WALA ISE CHANGE NAHI KAR RAHA MUJHE USKE KHILAF CASE DARJ KARNA HAI

PLEASE MERI MADAD KIJIYE



PANKAJ PODDAR
CONTACT NO - [protected], [protected], [protected]
e MAIL ID - [protected]@yahoo.co.in

LG — Complaints getting closed without proper justification/Solution

Please see complaint no[protected]

Hi there
Please check Reference no. CI[protected] and CI[protected]
I would like to bring to your kind attention about the happening against each reference number mentioned below:
CI[protected] – Closed with a line: ’Customer no willing to Pay’
A gentleman ‘Mr. Dharampal Rawat’ visited my TV at my residence and tried hard to repair it. After some time he said that he has changed the chip and need (Micom) and need to get some parts from the office and one of them is FBT5003U.
The gentleman was not a trustworthy as he was lying that he has changed the chip. During the trial testing he burn some wire (can be easily identified) from the plate as well. Finally he said that it was his mistake and should be pardoned for that. I communicated all these things to Mr Dilip Sharma, I believe he is the owner however I do not get any communication why he has kept that resource in his reputed organization. I tried calling Mr Dilip manytimes but somehow I am not able to reach him.
Now the above call closed by saying that ‘Customer is not ready to Pay.’
I called customer care and request him to reopen the case and he said that it is not possible to reopen it and eventually I had to raise another call CI[protected] without any reference to the previous call. I was informed by the call center employee that even if LG’s engineer has made some blunder, the customer is liable to pay.
I need confirmation from the LG’s Management that if they think in the same direction.
I got a call 10th Sep and said that he will visit my place on 11th Sep at 930hrs but no one turned down. Finally I got a message today saying that ‘Customer will call again’ and closed the 2nd reference no as well.
WHEN and WHO is going to be repair my TV?
Should I need to raise another call? Please raise it if required.
I need to know if I have got the rights to say my words and if yes then with whom?
I need confirmation from the LG’s Management that if they think in the same direction.
Should I accept that LG is not happy in providing after sales support?
Why there was action against Dharampal Rawat?

Thanks & Regards
Yogendra Prasad
0091 (0)[protected]

I have a LG washing machine.The dryer is not working and I gave a complaint adout it to the near lg service centre since 09.09.10 and they said that they will send a engineer but till date there is no response and we are calling them daily but they are not sending any technician.please help me to get my problem to be solved as soon as possible.

Hukam Chand
B-3, Radio Colony
Sector-7
Kurukshetra
Haryana

There was refregent leakage from capillary tube in my Window A.C 1.5 ton. The unit was repaired at your service center at Lucknow (Reliable customer services) and I paid Rs 1463/= for the material and labour charges vide invoice no 1907 dt 11/07/10 the machine was not cooling adequately after the repairs which was admitted by the service men at the service center and the machine was again taken back on 31/07/10 vide job card no 333dt 31/07/10 and returned on 1/8/10 after cleaning the evaporator coils. The machine still continue to cool very less even now when the ambient temp is 29c the air temp leaving evaporator coil is 19c at fan max speed.The cooling air leaving condenser coil is 35c just 6c above ambient temp. The temp data prior to the repair when ambient temp was 42c air temp leaving evaporator coil was 09c at fan max speed. The cooling air leaving condenser coil was used to be 60c and hence the m/c used to cool well. The cooling effect of the m/c is not more than a one ton m/c in place of 1.5 ton. In this month of oct when the ambient temp has gone down considerably the m/c compressor does not trip even afrer running for 20 hrs. The repair carried out on the machine is quite unsatisfactory which I had been telling to the customer care vide complaints nos C[protected]Dt 9/7/10, c[protected] dt 21/07/10c[protected] dt 19/9/10, c10a1427424dt14/10/10, c10a1936667 dt 19/10/10 every time the service mech ays the m/c is ok but they are lip tighed about cooling which they cannot show by parameters.
Very poor service and bad people to deal withsudhir sharan
[protected]

hi we have instalted LG LCD in our club JULLUNDUR GYMKHANA CLUB JALANDHAR. and on 2/08/2010, there was some problem in the LCD. after registering the complaint on 03/09/2010 ( compliant no. C[protected]) a mechanic from your side came and told us that a wire has got damaged and will be changed after 3 or 4 days but he came after 8 days with a wrong part and told us that wrong order of LCD part was sent to their head office. and then they will again give a new order. and then from that date neigher he came nor any concerned person from LG side paid any serious attention towards our complaint. we have compliant so many times about this problem to our nearest CCO whose contact no. are [protected], munish kakkar -[protected]. Mr kakkar told me on last weak that part will be replaced on saturday at any cost. but till date no body came to sortout our problem. i am very much disappointed with your responce. please take immigiate action.

Rakesh
Complaint no C[protected]
mob. No. [protected]

Bought LG mobile KP175 model around February 2009. The mobile was not getting charged and the same has been submitted at Kilpauk - Chennai LG Service Centre on 14.10.2010 and was told, that the mother board need to be changed by the Service Centre Manager . The delivery was scheduled on 18.10.2010. But, despite calling the service centre on a daily basis, i am getting response that the mother board which they have placed order in Bangalore has not been received by them. Bought LG Mobile only because of the Brand Image and the quality heard from other, now, i feel cheated because of these incident, and LG as a brand will loose the image, if these types of services we as the consumer receive. I would like to Speak to the Managing Director in India or Chaiman of the Group who may be in the LG Headquarters - Korea. I need either my phone to be rectified immediately or new LG mobile set immediately .

Dear Sir,

I have complained my washing machine on 03.12.2010, vide customer complaint no:[protected], for lot of complaint no is[protected],[protected],[protected].

Your service centre m/s Shreeji Engineering, Mr. Amit bhai Mobile No: [protected], he attended my washing machine after 13 days, i have called more than 200 calls I spent more than Rs.700/- only for phone call.

M/s Shreeji Engineering, Mr. Amit Bhai not at all lifing phone nor attending my washing machine, from 03.12.10 till date repair condition, .

This attitude goes LG product life is very short, customer also denying to purchase LG products, after 2 years ie after warranty period washing machine should not work ie for after 2 years disposal of LG products, it means.

Kindly send your service centre as early as possible, .

Regards,

K. Mani.
Mobile No:

I had purchased one LG 1.5 tonnage window AC last year on 31.03.2010, and from the very first day of the installation of my AC I have a complaint that the fan or any internal part of the machine is making a noise, too much sound is coming from the machine, I made the complaint to customer care a service person come and check the AC he said the fan of the machine is loose and he tight the fan and said now it is o.k. but after some time we face the same problem, again i made the complaint and the same process is repeated. Now from the last one year I make many complaints every time service person come do something in the AC but there is no any permanent solution of the problem.



Now after one year LG customer care is asking for service charge to check the problem, why should i pay the service charge when the problem is coming from the very first day and not solved permanently during the warranty period, what should i say the LG is selling the poorest product, and always look when the warranty is expiring so that LG can charge service charge.



I think the purchase of LG AC is my wrong decision, LG is poorest company of the world, that can not solve the problem of their product during the warranty period and after the finish of warranty period they ask for the service charge.



If any body of LG read this mail and want to contact me can contact me, My details are as under.



Tushar Agarwal

47/11 Mani Ram Bagia

Kanpur

Ph: [protected]

LG / Automatic washing Machine(6.5kg) — Non attendance of Service Engineer

My complain No is RNA[protected].
It was booked on Sunday last(29/05/2011.)
The toll free number attendant told me that,the service engineer would be reaching at me within 24 hours.
But till date no body has come for the repairing work .
The machine is of 3 years old.

I am suffering a lot .What will be the second step that,I should follow.
thanks.
M.C.Mishra.
Mob.[protected]

LG — LESS WORK

DEAR SIR
MY LG SPLIT AC DO NOT WORK COMPLETELY . / LESS WORK DONE
"DISPLAY FUNCTIONS ARE NOT WORK"
PL,S MY AC CHECK OUT.
DATE OF SALE- 05/05/11

NOT

I have purchased a split AC 1.5 Tonnage on dated 30th may 2011 from your Dealer at Jodhpur M/s Rudraksh Electronics, Jodhpur which was installed on dated 31st May 2011 by the dealer but after 15 days it was stop working then i complaint at your Toll free customer care center on dated 28/06/2011 & that complaint No. is RNA[protected] after this some customer care executive came to my home and told me that I had done it not there is no problem but but on that same night it was again same problem so I again call to your customer care on dated 04/07/2011 complaint No. RNA[protected] then again some service mechanic came to my home and checked that AC & told me that some of the part is not working in your indoor unit so we have to replace it and it will take 7 days but after 10 days there was no response, so I called to Dealer also almost 4 times in this all period but he is always replying sweetly that yes I will send u a mechanic today only and he is replying same from last 10 days but still there is no mechanic from dealer side visted my home so again i booked my complaint online on your web portal and that complaint no. is RNA[protected] then again some service mechanic came to my home n checked AC and told me that there was a problem in the installation and as from the date of installation till 3 months the installation gurantee is of dealer, so again I called to Dealer M/s Rudraksh Electronics but again they gives me the same reply n still there mechanic hv'nt visited my home.Now I will be compile to knock the door of Justice.

LG- Split Ac- 1.5Ton — 3rd free service pending, called customer care no response

This is with reference to the servicing of my LG 1.5 Ton Window AC. In this regard, my 3rd free servicing was booked vide on 19th July RNA[protected], on 22nd july , 27th july,again on 3rd aug RNA[protected],no responds so far i am following from july onwards no responds from customer care against complaints, Kindly provide me an escalation matrix with email ID's and contact numbers to report the above to higher people.

my lg washing machine is not working since last 10 days no body is listning to me after repeated complaints

August 30, 2011

To
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
EMAIL: [protected]@lge.com
Ref: LG has not attended to complaints lodged 3 times in 3 weeks for the repair of top loading washing machine model “Intellowash 6.5 kg, WF-S7512FN”. This machine is out of warranty.
Sir/Madam
This is with great regret I am informing you that your customer care has become completely useless and your organization does not care anymore about attending to customer complaints at all.
My family has been a loyal LG appliances user for the past 5 years (We currently have 5 appliances of LG make at home and we have had 3 more appliances of LG make in the past).
I have for the past 3 weeks trying to get our LG top loading fully automatic washing machine repaired. The following is my experience. Kindly go through this and let me know my fault as a consumer.
1. On my first compliant 3 weeks ago I did receive two calls from LG engineer in my cell number and since I was in meetings I took the call and told him to call my alternate number. But the engineer did not call my residence number (which was also furnished to LG customer care & it is in your records) to undertake the repair. Since my parents and servants are always home this should not have been a problem and the repair could have done on time.
2. I then followed up and lodged another compliant last week but I did not receive any call from the service engineer or from the customer care as a follow up.
3. I called LG customer care a third time yesterday and I was attended to by an executive called Mr. Khalid at around 4.30 pm. When I gave my mobile number and home address he tells me that there are several profiles in the system and which one should he use. He asked me if I was calling from Muzaffar nagar in UP. On my clarification that I already informed him that I am from NOIDA, U.P he informed me that he was still looking in to the system. I asked him to make me speak to floor supervisor. I was put on hold for 12 minutes. Then he disconnected the call.
4. I dialed the customer care number immediately and I was attended to by Mr.Yogesh and he was kind enough to apologise and he lodged my complaint at 5 pm vide ref no: RNA[protected]. I narrated my ordeal of the past 2 weeks and the customer care executive assured me that he will ensure some senior will call back in 2 hours to address my complaint. He took my cell number.
5. Till now 28 hours has elapsed since my last complaint. Neither has any senior called from LG customer care nor any service engineer bothered to attend to my complaint. So much for the promises by LG’s customer care call center.
6. I called the LG customer care today at 7 pm and I gave the reference number of LG complaint no:RNA[protected]. The customer care executive instead of listening to me insisted that I give my cell number, then my alternate contact number, then house address and then land mark etc. I told him that since I am giving the LG complaint ref. number he can stop asking me questions and get to the point. After all the delay he informed me that no one called me because as there were some technical glitches in the system. I asked him if these glitches have been there for 3 weeks that no one bothered to attend to a complaint. I asked him to put me on to the supervisor. He did not do so. I banged the phone down after giving him a piece of my mind.
The quality of LG customer service has gradually slackened in the past one year. I have had similar experiences while getting our LG TV repaired last year.
But in the past LG customer care was the best that I had experienced among white goods companies and it was a pleasure to deal with them. The quality of customer care has since slipped and slipped badly. It is time your team took stock of situation before the brand erodes further. Customers like us have choices of other brands and we will be forced to take those options when the next purchases are made.
I HOPE THIS EMAIL FORCES YOUR TEAM TO THINK & ACT IMMEDIATELY. I WOULD ALSO REQUEST THAT ACTION IS TAKEN AGAINST MR.KHALID IN LG’s CUSTOMER CARE CALL CENTER.
KINDLY REMEMBER THAT PROMISES HAVE BEEN BROKEN BY LG.
With deep regret of being a LG customer,

Yours truly
SATISH

LG Electronics — No action taken against my complaint

Myself Mangesh Ankush Thombare I have LG Tv of model LG 21SB2RTE SR NO 04944. my complaint no is RNA[protected] The TV having repeat problem of power kit which occurs repeatedly after repairing by company technicians so i want a permenent solution of this problem.

voter id card

Hi Lg,
Plz response me about my job no RNA[protected].
For better contact plz contact me as below
Subasini mishra, w/o Mr Brundaban mishra, At/po- Baunsuni, Dist- Boudh, Odisha, mobile no- [protected], [protected], [protected], [protected] or Landline no - [protected].
I hope it will bring me a better response.
Thanks.

Dear Customer

We apologize for this. We have transferred your complaint number and details to the concerned branch service center. Our Representative will attend to your issues shortly.

LG Service Team

Hi this is Girijesh Kumar, bought an air conditioner two years back most of the time it gives me a feeling that It was a blunder for me to go for an LG product, since last four days I am making a request for service that too paid but nobody is bothered, most of the time their engineers are saying I am coming this time that time but no one comes that gives me a lot of mental agony too, for references I am giving the complaint no.s - RNA[protected], RNA[protected].

LG India (AC) — AC at service centre since last 10 days

Our 1.5 ton window AC, under AMC had a gas leakage. It was collected from our house on 7 May 2012 and taken to service centre. Job number is RNA[protected]. THERE IS NO COMMUNICATION FROM THE SERVICE CENTRE SIDE, and their number does not go beyond the teleprompt "Your call is important to us"...
Yesterday evening, we again contacted customer care and Noida service centre as well. None of them knows the status of our AC. It has been 10 days already in the peak season, and we are still awaiting our AC.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

dear sir,
still today on 6-6-12 i am continuously facing the same problem, and no one came to solve from your side iwas still waiting from the last 7 days. tell me wat should i do .

From: Vishul Gupta [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, May 30, 2012 4:14 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Subject: ac complaint

complaint of my 2 ton lg air conditioner (under guarantee) its a ac or headache.
Now again, i am facing the same problem which was done on 9512. my air conditioner automatically cut off after ten minutes, please remove my defected air conditioner with new one, or ask me to sell it in kabadi market.

please take some necessary urgent action for this headache.
please solve my problem as soon as possible otherwise i will request the court to help me in this matter.


ashutosh gupta
[protected]
f-19 vijay laxmi market hazi colony
sikar house jaipur

complaint number rna[protected] please take some necesary action.

Dear All,
We are just a disgusted LG customer. One of our Split air-conditioned has not been worked properly for the last 3 months. We have lodged a number of complaints.
Currently our complaint No. RNA[protected] DT 1.6.2012 STILL REMAINS PENDING INSPITE WE HAVING SPOKEN TO MR. SATISH BHATIA ON HIS MOBILE # [protected] & MR. Y.P.SETH ON MOBILE # [protected].
It is apparent that LG personal have become Thick Skinned & dam care about their customer.
See you in the Consumer Court
Regards,
Pavan Varma

I have a logged a compaint No. RNA[protected] against which Manpreet, service engineer has picked my AC LWA19H1DT1 for gas filling on 7th June, 2012 but regretably on regular follow up from 8th June nothing has been done and very pathtic response from LG service centre. No one has picked the phone in service centre and there is no response for returning the AC. kindly look into the matter and get arrangment for returning the AC after filling the GAS. I also advice to public please please don't buy LG goods as they even don't have staff to talk and repair or service.

Nitin Ahuja

Hello sir/mam,

This email is to draw your attention towards such a pathetic service that I have been experiencing from the company LG Electronics, their service agent - Mr. Gaurav:- [protected] came to service my LG semi automatic washing machine and assured us that if we will sign AMC with LG then they will visit and service the product whenever we face the problem and the part will be replaced with no charges, then i signed it and he handed the copy of AMC papers to me. But now when my product needs the service, i called the customer care they register the complaints :- RID[protected], RID[protected], then they sent their service agent and he refused to service the washing machine and said "I will not service this and if you have any other concern then you have to pay for it and furthermore you have to send the machine to the service centre of company for which again you will have to pay charges" I was shocked after listening such words from him, i told him about AMC agreement but he refused and said "talk to that agent who signed it or anyone else in the office as i am not bothered about this AMC". Then I called their Area Service Manager - Mr. Utsav Kumar many times but he did not reply to my calls and even their customer service agents do not answers properly and not book complaints after that. No action is being taken by them till now. Please take strict action against such fraud done by LG in order to get AMC signed by customers by telling lies and provide solution to my problem as soon as possible, so that your action could become the eye opener for the sleeping management of this company and will not dare to cheat consumers again.


Vipul Arora
[protected]

I fully agree all the above complaint against LG. Their after sale service has become too poor.First of all the main problem with them is after lodging any complaint with their helpline service the technicians never give us a call in time. I have a LG top loading fully automatic washing machine. Since one month it is giving a lot of problem. As usual I lodged a complaint with their helpline service nothing happened. Then after making repeated complaint one by one three technicians visited my place in 5 to 6 days gap. All three of them could not solve the problem. They did not even bother to open the washing machine to find out the problem. All three of them told us that the machine is ok and that there is a fault in the electric line of our house. We called the electrician and found out that we do not have any fault in our electric line. Then again I lodged a complaint on 21/08/2012 with LG helpline, they provided me a fresh complaint no. which RNA[protected]. On 23/08/2012 after my repeated complaint one of their technician gave me a call and came to check the machine. After checking the machine thoroughly he told us that the sensor board is burnt and that some burning smells are also coming out from it. He also showed us the burnt area and told us that the entire sensor board will have to be replaced. I asked them when will he replace the same. He assured me that the very next day somebody will come and change the same and that this time I do not have to run after LG again and again for my complaint. But, I am sorry to say that today is 31/08/2012 and still I am waiting for them to come and do my work. I call the service center on a daily basis but, each time I get the same reply that your complaint is in progress and because the product is not available with us we are unable to do anything and that it will take another 5 to 6 days. I don't know when their 5 to 6 days will come to an end. I am really disgusted with the poor service of LG. Please take some immediate action to solve the problem.

Regards

RASHMI BHATTACHARYA
18, SAHRIDAYA APARTMENT
A-4 PASCHIM VIHAR
NEW DELHI-110063
MOBILE - [protected]

Complaint for a refrigerator not getting resolved. Even after logging two complaints there is no action on the same. First complaint no RNA[protected] logged on 3rd Sept 2012 & second complaint no RNA[protected] logged on 16th Sept 2012. I have bought a 240 L refrigerator on 5th Nov 2011 & it has not even a year & it is under warranty.The engineer states that there is a gas leakage from the refrigerator. It will be rectified or replaced within 2 weeks. But 18 days already gone & there is no Progress.

I would like to reach the highest authority level & also to make them understand if such kind of quality issues are not addressed on priority then they should not be in this consumer business.

Thank you very much for your prompt reply. As a follow up I tried today also with your Kalyan Service Center regarding the spare parts availability. They are of the opinion that it will take another 2/3 days to get the spare parts. Sir I had purchased this Refrigerator in the month of December 2011 and not even completed one year and I am facing this problem. How do I expect to get along with LG. For a state like Maharashtra and for a distribution network of more than 300 dealers in Mumbai itself, you are depending for spare parts to come from Noida-Delhi. This is the same reply I am getting from your Kalyan service center from 16th October, 2012 and that too is not a confirm reply. Once a complaint is registered the follow up is to come from your nearest service center. In my case I had to find out the service center no from your call center and phone them. This is a very bad service we are getting from an Organization like LG Electronics. Sequence of events;

1. Complaint registered with LG Electronics through call center on 14/10/2012. Given false promise to get a call from the nearest service center on the registered mobile no. immediately.

2. On 15th October made call again with the call center with the complaint no. to get the contact no. of the nearest service center. Got the information that the complaint was given to the field technician who attended and said the Circuit board is damaged and require replacement. Will contact the service center and revert back. He is also not sure when the spare part will come.

3. 16/10/2012 Mail sent to you and also followed up with Kalyan service center but not firm commitment regrading the spare part.

4. Phoned again today 17/10/2012 at 10.30am to your Kalyan service center. Got the same reply the spare part will come in two/three days.

Sir I just want to know for the entire Maharashtra/Mumbai the spare parts are coming from Noida only. Did LG won't keep spare part at Mumbai for a city where there are more than 200 LG Distributors/Dealers?.
Did I made a mistake choosing LG Refrigerator instead of other brands that are available in the market?
Kindly let me know for how many more days I have to tolerate with this rotting smell coming out of the Fridge due to non function.

Awaiting your early reply.

I bought one microwave (model MH-4048GW) in july 2011 for household purpose. I am facing an issue with heating from past 3-4 months, microwave heats for only 1-2 minutes and then stops heating. Earlier i thought it maybe a temporary problem and also we mainly use it to warm the already cooked food which gets hot in 2 minutes so it was not a big problem. I called LG customer care and lodged a complaint and technician told me that Magneton needs to be changed which will cost me around 1400 Rs. Means i have to spend 20-25% of product value(Rs 7000) again to get microwave functioning. I choose LG product because i thought LG products are good and LG has reputation. But now I am very much disappointed that LG microwave stops working properly within an year. We have Whirlpool microwave at my hometown in Punjab and that is working fine from past 4 years. This incident will make me think in future while buying a LG product. I have still not got my microwave repaired.

I got response from LG to contact miss Pooja, i did same and called her up but she was also not ready to cooperate and listen to my concern. she ws not ready to feel the customer problem.
i said to ms pooja that I or any of my family member/friend won't buy a LG product in future and she said "okay sir that is your decision", I think this is not the way to talk to Customer. And i think that LG is losing me and my linking customers for the sake of one magnetron which cost[protected] to me and i guess Rs. 100-200 to LG. which should never be thing to worry for LG.

Please help me!!!

Regards,
Vikas
[protected]
Email: vkas.[protected]@gmail.com

When you buy a LG product it is bought due to its reputation and with a firm belief that the product will work without any worry for at least ten years. Believing in this I bought a LG Side by side refrigerator in May 2009 from Home Retail Solutions, Mulund West, Mumbai

Here this product has developed problems since its inception - Initially a valve was replaced, next it was some ice chamber problem, next it was gas recharging, next the compressor was considered faulty and replaced and now the pipe is supposed to be leaking - All these from LG during the last less than 2.5 years - Can you imagine this from LG that too for a high end product.

My complaint with LG Customer Care is pending since 23 October and since then I/We have no solutions
Initially LG and their Franchisee - Neutron Services mentioned of remitting a depreciated amount of 55%. Yesterday they have revised their remittance amount to 80%.

Here I am not interested in the amount. My interest lies in getting a replacement from LG with trouble free service for at least 10 years or refund the entire amount paid at the time of invoicing with commercial interest plus the compensation for the suffering (without a fridge for the last 70 days).

Only thereupon I/We may have some confidence in LG Products or its Services thereof.

Best Regards
Divakar Hegde
C-3, 701 Lok Everest Complex,
JSD Road, Mulund West, Mumbai 400 080
Mob. No. [protected]

Non-response to complaint booked
Recently I purchased one LG Split ACo[protected]. As the Out side unit is not working completely functioning, I have file a complaint on 4.5.2013, with their helpline and I was given Complaint No.not known dated .now i talk to Vijayawada he is talking aggressively your purchased your house but not house that the Number is [protected]. Will this wake up somebody at LG even now? i[censored]r not respond i approached court for justification

CH.Chandra sekhar
D.No.51-15-33
Kranthinagar
Visakhapatnam -13
[protected]

it is with reference to my earlier email to ceo LG and neeta linz
It is a matter of great hock to me that till date no action has been taken by the company while their company head of vikaspuri area mr tyagi rang up to me and told to do whatever i feel like he is not bothered further he told me that i agm telling lie.I got AMC of my split AC in oct, 2012 for two years and the said AMC was about to expire in oct, 2014. I rang up mr tyagi service head ainnd mr chug of lg prior to that but they iantentionally delayed it and waited by the time it got expired it is worth stating that at ndpresent i am remaining out of town thats why i coordinated with company executive but they did not bothered to help me out anydway.It is requested ato look into the matter because at present my AC gas is l eakedand it as refilled 3 to 4 times within 10 days by your company and it was leaking now and then and after that again i went out for some time and contacteld service head who introduce himself as service head mr tyagi but he did not gave me any satisfactry reply and my AMC expired due to his casual
attitude. It is requested to lok into the matter and get me the justice and my gas shall be refilled under AMC and donot get the customer lose faith in you. Hope you will takhe step in this regard and get me the justice.otherwise i have left no option to go to the court of law for justice. regards B K Sharma ATS INCHARGE RANCHI AIRPORT MOB/[protected] email/bksharma1958, [protected]@rediffmail, com

I write in absolute frustration as I am unable to understand how LG's service center operates in Hyderabad. I firmly believe that if I am loyal to one brand I will get better service. Bearing this is mind I purchased an LG Refrigerator and a washing machine and was looking forward to buying three split A/C units for my new flat. I work abroad and my wife and I have been out of India since February 2014 when I bought these two units. I went back to India on vacation In February 2015 and found the fridge working very well but the washing machine gave trouble. My wife is still in India but I returned to work. I registered the product and requested repair service (CNA[protected] DATED[protected] which was promptly attended by a technician who checked the machine and declared it okay, having just corrected the level of the machine. It is under warranty and so he did not charge. This was on Friday the 20th of February, 2015. The very next day it started giving trouble - running slowly and making terrible noise when spin drying, which was my earlier complaint. I again requested for repair service (CNA[protected] DATED[protected]. My wife received a call yesterday, probably based on my second request where I had mentioned that the previous visit by your service personnel did not resolve the problem, wherein whoever called mentioned that nobody had been sent from the service center. Very fishy indeed!!! When she insisted it was their authorized personnel he hung up. Today she received another call saying that they will come but there is a service charge of Rs. 350/-. For what?? For an unit under warranty?? Then what is the meaning of 'under warranty'?. LG service in Hyderabad seems to be in the hands of a bunch of incompetents without any responsible person in-charge and the net result is that the machine is down since 18th February, 2015.

I then contacted Ms. Neeta Linz in their corporate office in India requesting help to have the washing machine but no avail. For reasons better known to her there has been no response to my mails.
Regards,
Christopher

we are responsible for all these trouble...i was facing the same problen but i ended with no.these MNC only put money on ads.its better to buy product from indian companies...

split ac model bsa 12 ima installation

drilling, screw fitting, foam setting, out door brackets fitting, speedy crossly and not in correct way. technical expert is not doing this job.his behaviour is not good.

It is not a LG washing machine complaint. It is reliance digital AMC denial and cheating.

lg service center is the most 3rd class in the world

I have had an equally pathetic experience with the servicing of my LG front load machine. I would discourage anybody thinking of buying an LG product from doing so on account of their terrible after-sales service. I have had no such complaints with Samsung, Whirlpool or IFB.

I placed a complaint with the LG call centre in April 09 and only after 3-4 calls to the call centre did a technician get in touch. He arrived to tell me that we needed to replace our PCB -- something that costed us nearly Rs 5000.

Within a month, the machine gives us the same IE error! I placed another call to the call centre (Complaint no -- S9C[protected] and requested that the technician arrive on a Sat, May 16th (3 days later) since I would be out of town. The technician calls me on Friday -- obviously I can not have the machine serviced then. On Sat, when I call the call centre to find out when the technician would arrive, I get to know that my complaint has been closed, so I was given a new complaint no -- S9C51600686!! After umpteen calls to their so-called supervisor, a technician arrived to tell me that another part needs replacement. When I questioned the servicing earlier, I was casually told by the supervisor that a part can give way anytime even half an hour after servicing. I was promised a stand-by machine in case my machine could not be repaired immediately. To add to it, the supervisor tried to sell me an AMC in the midst of all of this. I was promised that the technician would arrive with the part today, but I'm still waiting with a pile of clothes for washing.

Life's Good? Buy an LG product and realise that it surely WAS Good!

LG/1.5 ton split a.c — poor service

i have complained on 30-10-08 for servicing of four no of a/c to the LG service centre and they asured me that within 7 days my a/c will be checked and all the defects will be cleared but till date nothing have happened only 10 to 15 days before two service men arrived without any tools they checked and told me that they will come after two to three days with their equipments but till date no one has arrived.
is this the way the company like LG is making fool of customers like me, then i am sorry to say that customers should avoid using LG PRODUTS because they will be cheated like me.
complain no-N8CA3006590, N8CA3006599, N8CA300615, N8CA3006629, DT[protected]
Hope i will not be delayed any more,
thanking you,
rajeev agarwal.

Same issue happenned to me also . i bought new 105 ton lg ac on april 25 th 2009 at santosh electronics villivakkam chennai 600049. but lg is telling they could not give the service to my ac to contact the dealer itself lot of cheating like this is happening every where how the customer will go to the branded one. because of this only sales market is going down true always true but false commitment always false commitment only. i am going to file this case to cunsumer court and i am going to forward this complaint to all over the world.

I stay in Thane(MS).I bought a LG Split AC on 4th of April but I havent been able to use it for more than a week .It has broken down twice since the installation and the customer service is so poor that no one responds even after the complaint is registered.The technicians are so rude and unprofessional.I regret buying an LG product.I would advice every reader to consider my advice before even looking into LG products.My recent complaint was logged on 6th may but till now no one has responded.Every time you call them, they will provide you a new complaint number and tell you that the technician will visit soon.To sum up LG has the worst service i have ever seen in Indian market.

I sent my 1.5 to widow AC for sevicing in Sakchi, Jamshedpur service centre. They said there is compressor problem.they took my AC on[protected] & returned back on[protected] with claiming bill Rs-1400 & Rs-250 transportation.
But when I used my AC it sound much & on conteneous six hour running compressure & blower stops working. Again after one houe rest it starts with bad sound.

Pl arrange to check it up the rough sound, & blower fan craking sound.