LG Electronics Complaints & Reviews

Had purchased a LG air conditioner but no dealer ever calls up for the services during the warranty period. After logging the complaint (Request ID W8C[protected], it was finally decided that my area i.e. Andheri West would be serviced by Bhushan Engg. Their technician serviced the a.c. but broke the front grill in April 2008. Must have made 25 to 30 calls. I have trying to get the replacement for the grill and for the subsequent services, I was told that now my area would be covered by some other dealer. In all this chaos at LG and their dealers, all I have got is One free service (instead of four) during the warranty period and that too, with a broken grill. The people at LG and their dealers talk very sweet with promises to revert within 2 hours to 2 days but nobody calls back. COMPLETE LACK OF EMPATHY WITH THE CUSTOMERS

Rajan
+91 [protected]

Respected sir
I have received the sms from Tm-winner about mobile draw winner from Mr.Mike via [protected]@live.com. the message was that, you have won GBP200, 000, 00 IN 2009 SHELL
SO I request you to give me winning money prize as soon as possible .or tell me what is the process?
my mobile number is [protected]
also give me information about this message in my mobile by mail or by phone.
Looking for your quick and kindly reply.

This is regarding the LG washing machine purchased from VIJAY SALES (Thane), (WFT7062DN LG W/M W/F–T 7062DN), Bill No.: ORD6523737.
Dt. 030607.

After several reminders and many phone calls to the Call Center & local service executives I still have not received any resolution.

I have lost my patience & have no options to seek your assistance. My clothes are turning dark grey from the day I started using the product, initially one of the experts advice me to change the water source. In-between one of them took spoiled clothes for further investigation, letter on ms Ashwini (VIJAY SALES) reported me that my w/m’s papers are forwarded further for replacement, not only that letter on the same m/s Ashwini said that she is helpless in this case.

Finally I spoke to Mr. Muzumdar / Mr Arya and as per their promise another technical person visited my house and came to a conclusion that there is a oil spillage from the gear box and admitted other problems like water spillage from w/m & slow water supply etc. Funniest & unethical is every time service person use to call me to attend the problem and they never turned up. It is also observed that my past several complaints are removed or cancelled from the system.

i'm a customer of tata indicom and 2 months ago i got a message that i can replace my handset with a new walky talky at a monthly installment of rs 99 for 6 months.i live at khanna citybut there was no authorised office in khanna city to change the set . i enquired from customer care and they asked me to change it from ludhiana. ludhiana is 50 kms from khanna . i reached ludhiana on 8th Maywith my old handset at the following address
Tata Teleservices, T.V.H. COCO, GOLDEN PLAZA BUILDING, MALL ROAD, LUDHIANA .they asked me after a harrasment of half an hour that we don't have the new handsets in stock now .when i asked that we are from Khanna, they promised to send the handset at khanna within 2 days. but still no handset is sent . when i complained this poor service at customer care the person named GURMEET was on the line . he talked so rudely and said this sceme was not for customers like me . when i asked him i recieved a letter in this concern he asked me to cut the connection of this phone if i'm not getting the new handset.is this the solution. my existing handset is having some problem otherwise i have'nt complained . my cell no. is [protected].

LCD TV FILM COMING IN NEGATIVE

Hi Team,
I have purchased an LG refrigerator with the following specifications:
Model: GL-328LAG4, Seller: Sales Emporium Garia, Credit Memo No.: CR/01740/8/[protected], Refrigerator Serial No.:807LPDX001370, Purchase Date:03/08/2008.
I recently had an isssue where the cooling of the whole fridge was not working and I had to call up the helpdesk several times to finally get someone to check it after 3 days. That was due to a parts issue which was replaced and the technician also renewed the contract for another 2 years even before expiry which was acceptable. Now, we have an issue where the door is not getting closed as the side rubber is loose and the door remains open quite frequent unless we double check and still at times we have to manually open the rubber strips to close it properly. I lodged an online complaint this time(07/06/2009) rather then calling and got a technician(on 08/06/2009) to check this issue, who gave me a very surprising and shocking resolution, he asked me to fix it with an Adhesive(quick fix) and that would take care of the issue now, incase there is any issue in future then this whole rubber panel needs to be replaced. I was furious as how come I being a customer fix this issue using adhesive and more interestingly, when this is in warranty then they will not be replacing anything and once it is out of the warranty then they will charge me for all these services? Moreover, when I tried to explain him he said that, 'you should give me in written that you are denying the service' and I was speechless to hear that tone. Can I expect some help from your side to boost up the consumer actions against these arrogant companies. I paid Rs.18700(eighteen thousand seven hundred only) for this new refrigerator and not even one year has completed that I am facing so many issues and no help from the India's biggest electronics manufacturer and seller. Please suggest.
Thanks
Shounak

It is always a night mare whenever we have to lodge a complaint against any LG Products.& to get the services done. The complaints are canceled without attending which was repeatedly in our case.
Complaint No W9c60204917 dated 2nd June was canceled without attending.
My recent complain no is W9C60500337 .The job was carried out without a job sheet. When asked the service center Sai Enterpries Mr. Yogesh said he will not provide me with a job sheet.The machine was taken at the work shop & compressor was replaced. There is no documentation of the same with us.We have registered multiple complaints against this service center but no action has been taken.
We also have a tower A/c for which we have placed multiple complaints for free service under warranty. every time the complaint number is canceled without attending. when we contact the LG customer care they ask us to call up the service centre & find a way out.Tower a/c complaint no W9C41100223 & W[protected].
LG services are sheer harassment & their corporate ads should be banned stating about their services.

LG KP500 Cookie, it hangs with blue screen while transferring the data via USB through PC Suite II .

Steps :-

1. transfer some datas/songs via USB through PC Suite II
2. Tell your friend to send a SMS to your mobile
3. it will hang with blue screen here, and sometimes it won't switch off too .. we have to remove & insert the battery :-(

Note: This even happens sometimes with Bluetooth also .

And this KP 500 Cookie is really very slow and sometimes mis-behaving too :( with his multi-threading concept ..

My Handset info :
++++++++++++++
Software version :: KP500AT_V10b

AS we have purchased the LG Refrigerator for the snehanjali Stores at vasai {w} By giveing the full payment through the credit card, during the delivery time they brought it horizantaly up side down position due to Rafrigerator damage by internally and cooling not getting cooling properly when we complaint to delaer for replacement he denied for the replacement as well as for the repair.
So please look into this matter

Convetion Mode is not working since last 10 months. after complaining in phone engineers have been coming & said that it is working but no cake Pitja and other items are cooked proper.

hello sir,
im merina, i lost my LG mobile model KG271. i have its IMEI number with me, i want to trace down my mobile and i need directions to do so. please help me to find my lost mobile. thank you.

I had purchased a TV which belongs to the LG company. Model is 21 FE4RGE. Straight after sales, there is no response for service from the LG people. They proudly say that "LG" stands for "Life's Good". But as far as I am concerned I feel they made a mistake while making the abbreviation. It should have been "Like's Good" money from the customers.

After several complaints, they are least bothered to attend to my complaint. The customer service people happily take the complaints and do not fail in providing the registration number but never attend to the customer's requirements.

If anyone wants to buy any product of LG, please get suggestions from yours friends / relatives. I do not know how these people happily advertise and do not turn up for service after sales. This subject which I am talking is just after a week from the date of purchase.


K.Prakash

June 5, 2009
From : -
Anand Shantilal Mootha,
H.No. 12-10-97/35,
Paras Garden,
Opp to Govind Rao Petrol Pump,
Lingsugar Road,
Raichur –[protected]

To,
The Head of the Department.
Consumer service center,
LG ELECTRONICS

Dear Sir,

Good Day,

Sub: - Regarding Complaints for my Refrigerator

Ref: - Complaint no. given to us by Customer care vide no.

1. S9C 51101090 given on Dt.[protected]
2. S9C 51600849 given on Dt.[protected]
3. S9C 51808345 given on Dt.[protected]
4. S9C 60501201 given on Dt.[protected]

With reference to the above subject, I would like to inform that, I have given many
Complaints as above at customer service center regarding my LG Refrigerator
Model No. GL 366 TIQ since, the fridge is not getting cooled on both doors, as your
Representative visited on[protected] and informed that the PCB is not working
And again he came on[protected] with new PCB (i.e after 12 days) and installed
The same and he informed me that he shall come after two days for re checking
The same and very next day we called him back that the above fridge is not
Getting cooled and later he came on[protected] and did some wiring work and
Assured us that this time fridge will be fine but still we are facing the problem
And later we called your Hospet Branch and spoke to MR. Nirangan ( vide cell No.
[protected] and he just assures me that he will send some other technician from
Hospet from last 1 week but he never replied me back. And than I told him that I
shall complaint in Consumer Service center he told me that you can complaint sir
I am list bordered. This is regrettable.

Moreover, I also like to inform you that I am facing lot of problem since, we are
With out fridge from last 1 month. Daily my first work in the morning is to call
Customer care or Raichur technician and hospet people, as if I am job less here.

Therefore, I humble request you to kindly look in the matter & arrange to settle
My problem immediately on receipt of this letter. Kindly oblige at an earliest.

Your Immediate positive response in the matter will be very much appreciated.

I have purchased one LG make LCD tv from Khosla Electronics, Kolkata on 16/04/2009. The model no. is 26LG30. The TV is under 1 year warrenty. The set is out of order from 26/05/2009 and a complaint no. 52610220 was lodged with LG on 26/05/2009. The LG representative visited twice on 27th and 28th may respectively and on 28th he has removed one spare part from the set. he assured us to replace the spare within a day or two. Later no reponse was shown by LG and another complaint no. N9C60209320 was lodged by me on 02/05/2009. I also talked to their regional Manager Miss Sagata regarding this but inspite of lot of assurances the set is not yet repaired. I have also demanded for immediate replacement of the set but the company is not entertaining my request. My TV is ot of service for the last 11 days.

Name: UMA CHAKRABORTY
Address: SUDAKSHINA ESTATE-B, RAJA S.C MALLICK ROAD, FLAT-M1/4, KOLKATA-700047.
Ph:[protected], Mob: [protected]
TV: 26LG30
DATE OF PURCHASE: 16/04/2009
DEALER: KHOSLA ELECTRONICS, GARIA, KOLKATA
COMPLAINT NO: 52610220 DTD. 26/05/2009 and N9C60209320 dtd. 02/05/2009

SIR,
I PURCHASED 1.5TON AC 1 & HALF YEAR BEFORE BUT ITS COOLING IS LESS THAN FAN EVEN AFTER REFILLING GAS BY YOUR SERVICE CENTRE

IF SUCH TYPE POOR PERFORMANCE GOES, I WILL GIVE ADD IN LEADING NEWSPAPERS NOT TO BUT LG PRODUCT.

HOPE TO RECTIFY THE FAULT

MY CONTACT DETAILS

AG-1 /78B
VIKASPURI
NEW DELHI-110018

MOBILE [protected]

YOURS SINCERELYM

ASHOK SURI

I Had Purchased lg multi split AC 2T LMA24TWAS1 on 26 may 2009 vide bill no 09R801862 from lotus electronics suryaasadhna survey no 182/2/1, choti Khajrani indore-01. tel no[protected].
which was installed by temperature control, lg-9, ahinsa tower, 7 m.g. road, indore-01.tel no [protected] sent by lotus themselves.
On 28 may 09 1 unit of the multi split ac was not switching on. on contacting lotus again the same team from temp control came on 29 may 09 and took a component 'PCB' out vide service report no C9E2911.it was intimated that it will be repaired by 01 jun 09.The same has not been replaced or repaired till today. On contacting the service center they are not properly attending the call neither they are informing about status of complaint. thus this problem has taken now 9 days. air conditioner is still not working and authorised service center is not reponding or repairing it.

I purchase lg laptop thinking that this product might be as good as other lg home appliances, after buying this from Nehru place New Delhi shop they did'n take any interest in my complain even they are not ready to hear my problem,
sl. no. of my laptop is 809KSBM015005 PRODUCT RD 405 there is no any infromation of online complain or coustmer care center like other product,
If any lg staff go through my mail pls contact me.

Hello,
I bought a LG split wall mounted AC from BIG BAZAAR, GREAT INDIA PALACE, NOIDA. ON 13/04/2009. On purchasing they provided me a VOLTAGE CORRECTOR(STABLIZER) with the AC. They promised to deliver it to me at my home till 20th of april.
I have by now contacted them over phone more than 10times but till now positive response have been got.without stablizer AC is not working properly because of eletricity fluctuations.
As a customer i am not expected this kind of irresponsibility from big bazaar. please do make the corrective action a soon as possible.

Dear Service Manager / Team,

Make & Model: LG 32PC5RV 32" plasma
Date of Purchase: 24th July 08
Vendr's name: Electronic Paradise
Problem Reported: Light blinking at the start of plasma (standby mode)
Request logged: N9C50100726 on 1st May 09
People invovled at LG Customer Support desk @[protected]: Deepanshu, Vikas, Sanjay
People invovled at LG Support Center in Rajouri Gardden @ [protected], 03, 21, 23 & [protected]: Harish (Helpdesk), Lalit (Engineer), Robin (Engineer) & Amit (InCharge)


Sir / Team,
I logged a request with LG Customer Care[protected] on 1st May 09 early morning hours for Plasma not working. I was conveyed that request has been logged with full details & engineer will call you in next 24 hours max. For your knowledge, LG Engineer named Lalit visited my place on 3rd May evening hours.
Reponse time BREACH as he responded after 55 hours...

He spent hardly 5 -10 mins diagnosing that power supply board (PCB) is faulty & need replacement.
He told me that replacement will be provided to you in next 1-2 days max.

I spoke to n number of people at[protected] for my request update/s. On 4th May 09, at[protected] Deepanshu (projected as Supervisor) assured me that i'll get replacement by 5th May 09 max.
There was no replacement. On 6th May 09, when i again called 30910909 to inquire abt my request's status i was told that my DVD player is faulty. Vikas Garg (projected as Supervisor) assured me that i'll get replacement by 8th May 09 max.
On 7th & 8th May 09, upon my n interactions with LG Support Desk in Rajouri Garden @ [protected]/3 with Amit & Harish i was actually made to run around these people for the support of that product which is still under warranty. Engineer (Robin # [protected]) finally visited my place on 8th May 09 early evening hours & confirmed that the there is no problem with PCB however, there seems some other problem for which Plasma need to be taken to the workshop.
He asked for the van for call back however till today no van has reached my place to pick the plasma for in house repair. It's being 48 hours that no van has reached my place for picking up the plasma. I doubt what support LG they'll provide for my faulty plasma.
Resolution time BREACH ...
I also tried to reach Amit (Incharge for Rajouri Gdn @ [protected]) with no results. I actually dialled him at least 25 times with not even a single call from him.

This way LG's image is getting spoiled. I'm sorry that i'll not go for buying any LG product in future. Hoping timely action on this pending request. If anybody can help me, please ping me @ +[protected].
More so, i was constantly told to get the AMC at the lapse of warranty for Rs 4, 500/- with ZERO support for the current reported problem.
This is one of the worse episode for product support.

My Plasma is not working for 13 days in a row for the problem which is not identified...

If things go worse, i'll even sue in the consumer court for my faulty plasma...

Regards
Manuj Sachdeva
+[protected]
[protected]@rediffmail.com

I GIVE MY CELL PHONE TO EKDANT CORPORATION THANE (W)
FOR CHANGING FRONT COVER FROM LAST 2 MONTHS BUT THEY SAID THAT PLEASE TAKE YOUR PHONE AND WAIT FOR 3TO 4 DAY BUT NOW 3 MONTHS ARE PASSED FOR THIS COMPLAINT TILL THEY CANNOT CHANGE MY CELL'S FRONT COVER
I HOPE THAT COMPANY WILL TAKE ACTION ON THIS MATTER.


YOUR FAITHFULLY
HRISHIKESH MAHASHABDE