LG Electronics Complaints & Reviews

I hv purchased one LG Refrigerator M-19GMRSFF Sl No- 0017131N on 11/9/2005.
It was so defective, for which I made complaint several times i.e. on 3.10.2005/ 3/04/2006/ 16/03/2010 but did not received any proper service.
At last on 17/07/2010 LG staffs received the Refrigerator from me for exchange within this warranty period.

But yet I am waiting for the Refrigerator.

I am going to knock the door of legal house.

LG is not a citizen friendly company.

Prakash C. Khatoi
Gop, Puri Dist, Orissa

cell- [protected]

My LG Split Ac have cooling problem, I made a complaint on March 28th, after one weak one person came and checked and inform me that its compressor problem, after that no one responding to my complaint. When i called the toll free number they told me that the previous complaint was not taken into account, new complaint should be registered. As per his instructions i made the fresh complaint again on 7th April 2010 with the complaint reg no C[protected]. Even after made the fresh complaint no one turned till 9th April, again i called the toll free number, around 5pm one person came and attend my complaint and said its compressor problem and went away, After calling them everyday, finally one man came and took the AC for repair and delivered back on 20th April, again i start calling them to fix the AC. Waited for 2 days no one came to fix it, again i called them, on 22nd April around 3pm two people came and fix the AC and told me my stabilizer is not working, hence they gave the direct connection, after they went i found still my AC is not working, every one second the compressor getting off, not working at all. By the time i called the stabilizer mechanic to check my stabilizer and found my stabilizer is working fine.
24th Morning i called them and told about my problem. They said it is because my stabilizer is not working, i answered them that i already checked my stabilizer and its working fine. Then he told me i am using single booster stabilizer and i have to purchase double booster stabilizer. I told them without stabilizer i am facing the same problem. (My area current output 240-245 v, no low voltage problem)
Still waiting some one come and rectify my AC problem.
Very Poor service, No response if i call the Direct service center, In fact no one is attend the phone if you call them even in cell number. Only toll free number is responsive but no action.
Almost one month nothing had been done from the LG SERVICE CENTER
Totally Desperate and highly dissatisfied about the service provided by LG,
LG brings not smiley face it made my face long

Philip Zachariah

LG — non delivery of AC after repair

sir/madam

i regret that i have to write/complain to u regarding unresponsible behavior and gross unprofessionolism of your service centre named ' alpha service, vikas puri'. I always had a great respect for the professional approach of your staff.......But to my utter disbelief, this episode has shook my belief.....My window AC , which is still under extended warranty of compressor, was taken away by the staff of said service centre on my complaint vide work order no. RNA[protected] on 06.04.11 with an assurance that same will be delivered in 3 days.....i called that said service centre on 9th on which they told me that the AC's compressor has been fixed and same wil be sent on 11th, i again called on 11th, 12th,13th and today, 14th to which either they hung up their phones or rudely tell me to hung up and dared me to complaint against them......I was shocked and now, i m writing to you to resolve my complaint......this is gross malpractices by your service centre.........failing which i m at liberty to exercise legal remedies available to me by approaching the court of law for the mental harrasment caused to me and my family.

hope u will act swiftly and resolve my complaint...


Naresh Kumar

[protected]

hi...
when i insert memory card the phone is switching off...
plz help me..

LG Split AC — ac installation

i purchased LG make split ac from value plus retail pvt ltd sector -18 noida on dated 5-5-11..i was told that ac shallbe installed on 7-5-11...LG has not taken action to install ac till today...after sale services are very poor..we are suffering due to poor service of LG.....PRATEEK JAIN

LG services are very poor.

my ac compressor kharab hai 3 saal se complaint kar raha hoon change nahin kiya gaya. har saal 1500 service charge le jaate hain gas bhar ke de jaate hai. 5 saal ho gaye hain purchase kiye hue. very poor service. very poor service very poor service in hissar haryana

I bought my LG Washing Machine WF-S6607 washer & dryer set in May of 2008 and have taken great care of these machines. Just 8 months ago the machine was not working. I've been in contact with LG & Home Depot Complain No. 010023 where they've fixed my problem but they takeout my Machine Sensor and the connection make direct at that time.

Now on 21st of October 2009 when I Turned on my Washing Machine after 5 Second it will be stop and make alarm to come up on “Rinse MODE”. Again I complained to LG & Home Depot where they came and informed me that the Machine cussing trouble due to the Missing Sensor.

I told him, the machine has a 1 year warranty on it. Why not they install at that time when Machine was under warranty. He informs me that Sensor was not available at that time even now!!! I don't know what else to do. I've wasted so much time of course trying to do everything possible. I've reported to Manager Consumer affairs, but it failed to contact them, I don't know what else I can do! I spent so much money on this machine.

My whole family has been using this brand since ages and such customer services lapses soil the reputation of your company.

I would like end by requesting that my complain should be seriously resolved and catered to accordingly

Looking forward to your co-operation.

Dear
we have purchase a Lg mobile model no.3510 this is working properly.but only one problem in set .sms sent quinty not show above 10 .in out box...kindly inform me what i do for this ...

Regards
Saroj kumar
CCC kanpur
[protected]

J.C.KAUSHIK & ASSOCIATES (ADVOCATES)
Off: Chamber No :558, New Chambers Complex,
Patiala House Court, New Delhi – 110001.
Phone: Off: 23388735, M: [protected]


Regd . A.D / U.P.C

Dated: 12th February 2011

To,

1. LG Electronics India Pvt. Ltd,
Registered office: plot no.51,
Suraipur Kasna Road,
Greater Noida-201306
Uttar Pradesh, India

2. Mangla Electronics 2309,
Tota Ram Bazar,
Tri Nagar, Delhi-110035.

3. Mr Amit Rathor, Area Manager
LG service center,
Mayapuri, Delhi

LEGAL NOTICE

Under the instruction from and on behalf of my client Mr. Randheer singh dahiya h/o 101 Rajendra Park, Main Rohtak Road, Nangloi, New Delhi-110041. I do hereby serve upon you the following legal notice:-

1. That my client is the permanent resident of the above said address and enjoy good reputation in the society. That my client relying upon your brand in manufacturing of electronic items specially Air Conditions purchased a L.G 1.5 tan Split A/C from your company at the rate of 23900/- Bill No. is 13740 on ___/ ___/2010.

2. That the same Air Conditioner came with a year warranty against any manufacturing defect or malfunctioning, however to the utter shock to my client the Air Conditioner started giving trouble from the very first week of its installation and several calls were make to the seller of the AC who refused to take any responsibility and forwarded it to the service centre.
Cont…2/-
-:2:-
3. That thereafter left with no option my client made complaints to you the notice No.3 in person which is representative of notice no.1 and complaints were made some records of the complaints made is as follow 1) c[protected] on[protected], 2) c[protected] on 28-07-10, 3) c[protected] on 02-08-10, 4) c[protected] on 05-08-10, 5) c[protected] on[protected] c[protected] on 21-09-10 however to the utter shock the problem has not been looked into seriously and no permanent solution has been given to my client till today.

4. That now again summer is turning up and now again my client has made a complaint to you all the notices who have failed to make discharge their duties and provide services / quality products resulted into lot of harassment and trauma to my client.

5. That my client was so much harassed and tortured by you all the notices that now he has to consult his counsel to take necessary legal action against you the notice if required in the court of law.

6. That under the circumstances wherein you the ntoicee No.2 is authorized seller of notice No.1 and notice No.2 is also representative of notice no.1, have sold a apparent second hand/defective goods to my client which has defeated the sole purpose of purchasing the Air Conditioner hence this Legal notice to you all the noticees.

Under the circumstances I do hereby call upon you all the notice to change the goods ie. Air Conditioner sold to my client and pay compensation of Rs.25000/- along with cost of this legal notice i.e Rs.2100/- with in fifteen days of receiving of this legal notice failing which my client would be constrained to take legal action in the court of justice and you would have to bear consequences of the same.

Copy of this notice has been duly kept by me in my office for record & necessary action if necessary.




(J.C.Kaushik & Associates)
Advocate

LG Room AC — Very Poor Service response for LG A.C. Call no N9C41700002 and N9C50602964 , N9S42601457, N9C42711239. not attended last 21 days.

It is very disappointing form LG after sales service side. On 9th of April 2009 I have purchased one 1.5 ton window AC from Ahana Electronic Kolkata. Model No. LWA5GW1AM1. I was planning to buy Blue Star AC but due to dealer confirmation on best product and service assurance, it happened to purchase LG AC but due to improper installation of the AC by company authorised Engineers I had face water dropping problem from the day one for that as per the instruction I had call to LG customer care call no. N9C41700002 on 17th April 2009. and again on 25th of April suddenly AC was completely dead (Shut Down) for this I am continuously following up LG customer care and every time they have assured me, engineer will call and come for resolving the issue, even after almost 25 calls nether any optimistic revert received from LG side nor any call received from LG side till date, last 21 days I am following up with LG customer care still waiting for any resolution form LG. with call nos - N9C50602964, N9S42601457, N9C42711239.

Since AC had been purchased for summer session only, but last 15 days it is out of order because of negligence of LG service centre. I am very regret to say due to LG after sale service, we are suffering very badly in this summer.

Request you to kindly consider my issue on priority and help us to resolve the same.

Looking forward prompt & affirmative resolution.

Regards,
SUJIT BOSE
FLAT NO-F-5, COAL INDIA BUILDING,
5/A, NIRODE BEHARI MALLIK ROAD, (NEAR –ICE FACTORY)
MANIKTALLA, KOLKATA-700006.WEST BANGAL.INDIA
CONTACT NO-[protected]

Hello Sujit ji,
I am also sailing in the same boat as you are...Even I am highly disappointed by the way these people are attending to the after sales services of AC.
I too lodged a complaint for my window AC vide request no N9C50415352 on 4th April 2009. I have been repeatedly calling these people but they are not responding properly.For the past 6 days the customer care guys have been telling me that your problem will be attended shortly but nothing is happening - neither a call from any service engineer nor a visit by anyone.I am now completely tired and can't see any way for the resolution of my problem.
A much harassed LG customer
Urvashi

LG Products — Washing Machine not working

LG Washing Machine started leaking since April'08, repeated calls to LG service center at Indiranagar (which has been closed now) made them come and have a look in June'08. Somehow they did not have their proper documents so they came again in July'08 to check out the complaint. After repeated calls we came to know that the service center has been closed and K.G Road office is handling all the service complaints. In Aug'08, Shanmugam from LG came over and made sure the Machine is taken to the service center for repair and assured us that LG is directly looking after the service henceforth. After repeated calls, Parmesh from the office called and said they are waiting for a part to come. However to this date i.e Nov'08 we have still the same answer "waiting for a part" . We were sent some standby machine in the meantime however the machine is a show piece and does not work at all since the sensor does not work. We have waited for more than 6 months for the machine to get repaired however I have lost my patience now and want this repaired now and sent back to us in proper shape because this machine was just over a year old and hence was out of warranty. We have taken outmost care with the machine and would not like it to be dumped at some service center and gather dust and scratches.

Dear Sir,

Your Service Engineer came today ie 16.04.11 to my residence at Rajula, He says after this parts put also RAJULAPRESSOR SWITCH PENDING, , , 6600FA1704B, , , POA[protected] machine is not working.
Service Engineer recommended to bring LG washing machine from Rajula to Bhav Nagar, ie around 140 kilo meter distance, how I will bring there. I think your service Engineer not properly checked by Washing machine.

After Warranty period onwards My LG washing machine not working. My washing machine purchased on 01.12.2008 after warranty period just 20 days after My LG washing was breakdown.
Your service enginner 1st repaired my washing on 18.12.2010,

Now again 2nd time machine is repaired on 04.04.2011. Your representative came on 05.04.11 he says parts required I will bring again. He came by today he says bring LG washing at Bhav Nagar my residence to that place is around 140 km. I have to hire vehicle to bring to Bhav Nagar, transportation cost Rs. 7000/- I have to spend for washing machine repair.

Sir, Kindly confirm whether you can repair it or not, I will take final decision because” Your LG washing machine made for only 2 years working condition after words machine may or may not work. This is for quality of LG. I can say present market condition LG is no.1 Product if customer goes against LG product, you can count your business, what will happen imagine.

Kindly solve my LG washing machine as early as possible, because this is your Company Imagine & prestige issue.


Regards,

K. Mani.
Mobile No: [protected].

Washing Machine — repair

washing machine is totally stoped . Its not working

This is regarding our whirlpool washing machine repairing. The complian was logged 2 days ago and the service engineer was came today (3.04.09 around 4.00PM) and look the machine and get repaired and started the machine, after he went the machine was broken again just after a hours.
So kindly look the problems for the same.
My Address is,
Prof. Rakesh K Gupta,
Type V A/11 Sanjay Gandhi Postgraduate Institute of medical sciences, Campus, Raebareli Road, Lucknow Ph[protected]
Mobile [protected]

LG Washing Machine, Fully automatic — Washing machine not yet repaired even after complaining several times

Dear Sir/Madam
he washing machine(Fully Automatic) has been dismantled at my home by the service center (Shri Electronics Sanpada), however inspite of repeated follow ups with Service center and the LG representative for the sanpada area(Mail and Mobile), the same is not repaired, I have been repeatedly commited dates and assurances, but all of that is to not avail as the repair work is still pending and the washing machine is still in a dismantled state, this has caused immense trauma and mental harassement to me and my family members, request you to kindly intervene .
Thanking you in anticipation.
Warm regards
Nagendra

LG — Automatic Washing Machine

Dear Sirs,

I purchased an automatic washing machine in Jan 2011 from Surat shop.
Had I seen such array of complains, I would not have gone to buy any LG product - as they suffer from Poor product quality, Repetitive failures, poor service quality.
And during the last 3 months there were 3 no repetitive failures of the machine as its spinner was not working, noise from the machine and ultimate stoppage of the machine.
The service team is making some temporary repairs and handing over the machine only to come across the same complain again within 2-3 weeks.
By this complain I alert all concerned to not to go for any LG product.

And shortly I am going to lodge a complain before CosumerCourt with all documents.

Thanks
AKSen
[protected]
B-103, Sun residency,
Adajan
Surat
395009

LG Refrigerator — Thermostat failure

I were purchased a LG Refrigerator on 10/06/2012.I were used it for 5 days and on 15the I went to my Home Town for two weeks. When I leaved my I room switched off refrigerator, after coming back on 02/07/2012, when I started my refrigerator it doesn't start cooling. I were complained to customer care about it on 03/07/2012 and theey send a service engineer at my room on next day. Service engineer told me theat thee theere was some problem in theermostat so it will be changed, today I don't have required part I will change it on next day. but I didn't get serviced my refrigerator till now. I recalled so many times to customer care of LG, theey just told me theat when thee part will be available it will be changed. I didn't used refrigerator for a full monthe and waiting from thee LG to get replaced thee faulty part but didn't get any solution.

Please see in my case and do the needfull.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

love technology...I have lots of gadgets that do lot of stuff. the lg dr165 doesn't even play DVD’s, let alone record.
same happened to my. took it back reputedly. exchanged and exchanged and exchanged. it’s not the specific machine, it’s the whole line.
I hate it. now its past its warranty, and I have a silver box that does nothing. LG south Africa can’t help me, you know, cause its south africa, and if your black you don’t work(that the reason why I buy silver products)...LG (the company and its products are a disgrace)...I will never buy anything from them. NEVER AGAIN.

I will advise anyone to rather buy an unknown brand than LG.
kind regards Francois Fouche

love technology...I have lots of gadgets that do lot of stuff. the lg dr165 doesn't even play DVD’s, let alone record.
same happened to my. took it back reputedly. exchanged and exchanged and exchanged. it’s not the specific machine, it’s the whole line.
I hate it. now its past its warranty, and I have a silver box that does nothing. LG south Africa can’t help me, you know, cause its south africa, and if your black you don’t work(that the reason why I buy silver products)...LG (the company and its products are a disgrace)...I will never buy anything from them. NEVER AGAIN.

I will advise anyone to rather buy an unknown brand than LG.
kind regards Francois Fouche

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nashua Complaints - bad customer cre
Review all nashua complaints
nashua
Posted:[protected] by zipho



bad customer cre

Complaint Rating:
Company information:
nashua
South Africa

i ordered a phone from the nashua group three weeks ago, have been told that it was going to be delivered everyday for the past three weeks, i had to stay home for the pastas the initial delivery address was my residential address, imagine no one getting back to me and spending my hard earned money to call them, and at a later stage they tell me they out of stock but if i change my contract the phone will be delivered as they have it on stock.still i am waiting for my cellphone and no one knows where is it, and when threatening to cancel the contract i am being told to pay some money for costs occured, so do i have to pay for their mishaps?and they must not mislead the public with advertising stock that they do not have, its called false advertising...i am pissed off at this stupid company
regards
guyborn ziphozonke matshele
+[protected]

I had a problem with a newly purchases LG mobile phone - I logged a complaint with a Leanie Botha ( customer care ). After 12 days I had to phone her back because she didn't come back to me, Now I not only had a problem with the product, but also with the service I'm getting. She told me everything that is not her responsibility and what she cannot do for me - instead of telling me what she can do for me.

Still haven't received a call from anyone?? Do LG really care? LG - life's Good, well my life is not that good.

Is it possible that a supervisior / manager can phone me?

Thank you

ANdre

i had buy the lg mobile, phones but it is duplicate phone plese help me.my father is heart patient they will have shoked taht things
may mobile no is [protected].
please contact me .the mobile price is very high.