LG Electronics Complaints & Reviews

COMPLAINT NO.W9C31302218. After inspection we were told for lens problem & it was taken to service centre ( Shree electronics Sanpada, navi mumbai- ph.[protected] After repeated follow up they are telling that some card needs to be changed which will cost approx. 10500/-. They refused to give in writing official quotation & gurantee even if we accept this quote. Product is still in service centre for last one month & complaint is pending since 13th March. No Senior person / owner of service centre comes on line to tell actual status.
Sanjay Bafna
[protected]

Starting 29th April, the refrigerator stopped cooling. I filed a complain and with in 9 days some body attended that call, did some knob turning at back of refrigerator and said it will start working now. He got the form signed he was carrying and went away.

As usual, with in few hours it was evident that problem is not resolved. So, I called them up but no one picked up the phone. On 14th May I filed another request, to which a technician visited and told me that since he is not having proper tools he will have to come back. No body turned up. I called up customer care just to know that request has been closed. They provided me with few numbers of people from service center.

I then tried to get the request reopend, but that was not allowed. Hence I filed a new request on 22nd Feb. No response till today. Meanwhile I tried calling different people at service center but everybody's mobile amazingly was either "switched off" or "out of coverage area".

I tried customer care today again, and now I got to know that technician has fixed an appointment with me and he reached my home, and I was not there to honour the appointment. I was shocked, as I was still trying to recall when did I fix the appointment. Reporting to call center about the same, they provided me with same numbers that I already had, and to add to that, they have opened another request for me.

Looks like I am going into endless loop w/o any idea of when I will come out of it. These people seem to be champions of dealing with customers.

I HAVE BUY AN WINDOW AC OF 1.5 TON CAPACITY OF LG MODEL NO. LWA5EWIDFI WITH SERIAL NO. 4463 ON 03 MAY 2009 FROM SANDEEP ELECTRONICS SHOP NO. 10 NANGLOI ROAD, NAJAFGARH NEW DELHI-110043. AC WAS STOP WORKING ON 24 MAY 2009 . I HAVE COMPLAINT IT IN LG CUSTOMER CARE SERVICES ON 25 MAY 2009 GIVING ME A COMPLAINT NO N9C52501861 AND TOLD ME THAT OUR ENGINEER WILL CONTACT YOU IN 24 HRS BUT NO ONE COULD CONTACT ME. I WAS AGAIN CALL IN LG CUSTOMER CARE SERVICES ON 26 MAY 2009 GIVING ME AN ANOTHER COMPLAINT NO N9C52510183 . AFTER 48 HRS PASSED FROM THE TIME OF FIRST COMPLAINT(26 MAY 2009) A ENGINEER FROM LG IS COME ON MY HOME TO CHECK THE AC, HE TOLD ME THE MOTOR OF MY AC IS N0T WORKING AND THEY WILL CHANGED IT IN 24 HRS BUT THE PROBLEM OF MY AC IS REMAIN SAME UPTO 28 MAY 2009 THEY WILL CHEAT US AND NO ONE CAN STOP THEM . I HAVE PURCHASE AN AC, AFTER 20 DAYS IT STOPS WORKING AND NO ONE COULD HEAR MY PROBLEM

I bought an LG refrigerator in January2009
It was working fine in the winter months
Suddenly we found cooling not good in summer
we lodged a complaint
service guy comes and tells that a part is missing and something was bypassed and the fridge was programmed to give low cooling so as to not detect the missing part.
If the company encourages its delaers to sell such equipment, how do u think company should not share the blame.

Hello,
LG Company,

I would like to inform that my phone LG B2050 is not working properly.Beacuse of battery low.I charged my battery for whole day also.I also check it to change the battery. then also it works for 3hours only.kindly give me the resolution for that problem...

Thanking You,
Mr.Mayur Sharma
Indore(M.P.)

I bought a window AC1.5T from SANKLECHA BROTHERS PVT LTD, jalori gate, jodhpur on 26/2/09.As it was winters and i was to shift to jaisalmer i requested dealer to get it installed at a later date which he promptly agreed as i had already purchased two ACs and a cooler from the same dealer .In may 09, inspite of request dealer did not get it installed, i had to do it myself. After a month i started getting messages on my mobile ([protected]) that my AC has been serviced and i was expected to give a feedback .On this i replied that no service has been carried out but, instead of coy directing its rep for serviceing i have been called on atleast 10 times saying that my AC has been serviced and i have wrongly lodged a complaint. In the interim i opened the front grill of my AC to clean the air filter and to my horror i found that the dealer had made fool of me by selling a defective piece wherein it can be seen that the fins on the evaporator(item just behind the air filter) are damaged due to some impact suffered earlier. It is needless to mention here that dealers like sanklecha brothers are robbing customers and driving customers away from LG products. I will like to inform that i have been using atleast 4 LG products from last several years without any problems. Now i expect the coy to take some step in getting the piece replaced and deprive the dealer of his dealership for robbing customer of their hard earned money.

Date of Complain- 30/04/2009.

I BOUGHT LG AC ON DATE 06/06/2007.
MODEL NO-19HGDTI
FROM LIGHT & SOUND GALAXY
Add- G-55, LAXMI NAGAR, VIKAS MARG, DELHI-110092.

I FEEL VERY SORRY TO COMPLAIN THAT NO FREE SERVICES HAS BEEN GIVEN TO ME EVEN WHEN MY AC WAS IN THE WARRANTY PERIOD.
I EVEN CALLED THE SHOP BUT NO ACTION WAS TAKEN AGAINST IT.
IHAVE GOT ALL THE THREE COUPONS OF FREE SERVICE.

I WANT THAT ALL THE FREE SERVICES SHOULD BE GIVEN TO ME.

DETAILS OF ME (BUYER) :
MRS. SUDHA RANI SINHA
Add- MB-8A, IIIrd FLOOR, GALI NO.1, SHAKARPUR, DELHI-110092
Ph-[protected].

I WANT THAT STRICT ACTION IS TAKEN AGAINST IT AS SOON AS POSSIBLE AND REPLY ME O9N MY NO. [protected] OR EMAIL ME ON "[protected]@ymail.com".

hi,
i'm the regular user of LG products & it was working fine.But for the first time some months ago i, had purchased an LG front Loading Washing Machine Model no -WD -80485NP and Machine Serial no - WD6-710PNHN009249, Since from 4-5 months i'm facing the problem that not getting a quality wash. it will be just like soaking the cloths in detergent water after taken back from machine,
with containing the same stains, marks & dirt as placed earlier. regarding the issue i had registered complaints at service center many a time, but ended in vain with results of null. i hope the engineers at LG service division are not well up to mark to solve the consumer problems, coz nearly some 10-15 of them have visited our's but every one will suggest a new washing method like (Using Same type of cloths,
Pre-heating water, Pre-wash), few more suggested of only(Cotton, Hand Wash), again few suggested for (Quick 30), few even suggested to run the machine without cloths for at least 30 mins before every wash.but one gave a good suggestion of cleaning Air filter with that we achieved little but not complete . Instead of this if we register a complaint at service center, they only assure of attending the fault in 24 hrs or a day, but till never kept their words. im fed up of calling ur support team, few of time i felt of begging you fellows for service. at every cal they will give new complaint id and assure the same . hence i have decided to get my rights, instead of begging.By, sue (approaching the consumer court) for justice. hope i'll reach you soon, else better you can
me at +91-[protected].

Dhamanjeet Singh
1C/35, New Rohtak Road
New delhi 110005
Email : [protected]@yahoo.com

To,

Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Telephone Number[protected]


I am writing this letter still dont know that i'll be heard or not. My complaint is pending for the past 5 months. I bought my LCD TV Jazz on 26th oct' 08 which i still REGRET, i discover Black pathes on the screen after a month. I talked with Mr Amit, he told me that your request for replacing the tv is regected. I dont understand that am i applying for a LOAN which they have regected, its a manufacturing defect for which company is liable to REPLACE it. I have registered my complaint several times on the customer care but still no positive reply from there.My latest complain no. is N9C52109693. If you need rest of the complaint numbers please let me know.


To resolve the problem I request you to take the action seriously as soon as possible . I look forward to hearing from you and to a resolution of this problem. I will wait for your response. Please contact me at the my mail id or above address or by phone [[protected]].

Yours sincerely,

Dhamanjeet singh
1C/35, New Rohtak Road
New delhi 110005
Ph : [protected]
Email : [protected]@yahoo.com

I purchased LG 3 Star AC from 'Comfort' dealer at Bhopal.After installation it broke down in 15 minutes after the departure of the company's technician (carpenter).Complaint was lodged immediately.It is the third day that no one turned up to attend.It is an insult to the injury.Firstly, product should not fail, secondly, in such case it should be attended promptly as company's goodwill is at stake. In fact, in such cases the defective product should immediately be lifted by the company and replaced with a new one.It is my third experience of bad product of LG.In one case LG TV 25" was showing verticals as curved figures and the company admitted the mistake and refunded the amount.In second case, LG microwave oven failed immediately after installation and the product was taken back and got repaired after 7 days.Will the company act positively.

Date : 23-05-09
To,
The Managing Director
LG Electectronics
Sub : Improper Commitment/Arrogant Mails
Dear Sir,
It gives me lot of pains in writing to you.My repeated mails & communications with your representatives in Kolkata had yield no results.I have purchased 1 LG GLT242QM Refridgerator on 22-06-05.The Body started to develop rusts onits outer surface from thenon.
Your representatives in Kolkata (Ms Swagata Sen) says they will only offer to give me a depreciation of 35% on the old refridgerator.
They say they will take my old refridgerator in advance & give me the cheque only after 10 days.How can I rely on them? Their behaviour is most arrogant & ruthless.
I have asked them either to give the cheque in one hand & take the refridgerator or they were given the
Option of sending me a new refriderator from their warehouse I will make make the payment for the same after deducting the depreciation value, I will also handover the old refriderator to their representatives.
But it seems your representatives in Kolkata ( India ) wants me to buy some of your competitor’s product.That’s why they says “ You take the cheque & buy Whatever Brands You want “.
This type of behavior is most unexpected from a company of repute like LG Electronics.
Looking forward for a favourable response from your end.
Thanking You
Your’s Faithfully
Pratip Kumar Mukherjee
47/1 Deshapran Sashmal Road
Sneha Kunj Apartments, Block –C
Flat-206, 2nd floor, Howrah-711101
West Bengal, India, Email : [protected]@yahoo.com

hi

this is mahesh here.i bought my LCD from big bazar bangalore, banasankari.sir i lost my bill as well as warranty paper.details of my LCD is

S.No:808lLPSY008142
MODEL NO:32LG30RA
ATR
PRODUCT:80CM LCSD TV

DATE OF MFG:27 AUG 2008
DATE OF PURCHASE:26/10/08
i got problem in my tv, i have given the complain also, they are asking the bill, without bill they are not repairing my TV.

regards
mahesh

I have been facing problems with my washing machine since past one month thanks to LG after sales support.
One point worth mentioning here is that there is no mechanical failures, only smaller things like pipe, buzzer etc and it is taking LG forever to correct these. I really wonder what would happen if some serious/ important part failed.

One piece of advice for people reading this - DON'T BUY LG - Horrible support team, unprofessional people, casual approach. NO FEEDBACK for your complaints. Its just not worth it.

Following are my mails to their regional head and the local service station who attended to me.



From: [protected]@rediffmail.com
To: [protected]@lgindia.com
Cc: [protected]@lgindia.com
Subject: PATHETIC After Sales Support

Sir,
I have been facing problems with my LG washing machine, details of which are as follows,
Model no. WP-9003
Serial no. W93A302IL015525IN

PROBLEMS
1. The drainage pipe has ruptured
2. Buzzer has stopped working
3. The rear fiber/plastic panel has broken off

I registered complaints regarding the same MORE THEN ONCE, details of which are as follows,
Complaint date: 08 MAY 2009
Complaint No. : N9C50803281

A technician from Decent Services visited and after the visual inspection I was told he didn't have all the requested parts and that he would get the same on Monday. He didn't turn up either on Monday or any day after that.

Complaint date: 12 MAY 2009
Complaint No. : N9C51208719

This technician re-iterated whatever I was told by the first one. No fruitful outcome

Complaint date: 12 MAY 2009
Complaint No. : N9C51208724

The third technician again inspects the machine and I hear the same thing again. No parts.

Upon talking to his senior, Mr.Soni, I get a very intelligent piece of advice, "Machine can run without the back cover". I hope LG takes note of this brilliant cost cutting measure and act on Mr. Soni's advice for the benefit of all.

I gave Mr.Soni my email address and asked him to mail me the following,

1. EXACT date and approx. time by which he'll be able to send over a technician carrying all the needed parts.
2. Total Cost, including the part costs and service charges.
I was assured by him verbally, that I'll have the information with me positively by evening (14 May 2009).

I AM STILL WAITING FOR HIS MAIL.

This episode has totally put me off the LG brand. So much for the 2-1-1 policy. I would really appreciate if LG walked the talk.

Abhinav Yadav

From: [protected]@rediffmail.com
To: [protected]@lgindia.com
Cc: [protected]@lgindia.com
Subject: PATHETIC After Sales Support

With reference to my earlier communication to you regarding the horrible state of affairs at LG service and support, I am sorry to say but there is no respite for me.

The technicians from DECENT SERVICES, Mr. Kanhiya and Mr. Amit attended to my machine, did whatever was required/requested on 18th May 2009. However, during the chemical wash they damaged the net/bag (supposed to hold the dirt, present inside the tub) and the tub could not hold water anymore!! It rained automatically. I was then promised it will be replaced on 19th May 2009. Apart from the bag, I requested them to get me an extra pipe at the MRP.

I really am not sure what kind of calender is being followed at LG India, because its already 23rd May 2009 and for them, 19th is still far away. Apart from being totally casual and unprofessional in their attitude, DECENT SERVICES doesn't even care to inform me about the status of my complaint.

Not losing hope, I registered my complaint with your helpline once again (the 4th time during this entire episode), and was given the following complaint number,

Complaint No. N [protected]
Complaint Date: 21st May 2009

I wonder how many more days will it take for LG to respond and rectify their own mistakes. Like I already mentioned, this has totally put me off LG, it does not matter if you make good products. What matters is how you value your customer, his time and money. From the signs I have been getting, I am NOT going to buy an LG product EVER and also make sure my friends and family members don't end up harassed like this.

And just like the previous time, I am expeccting no reply from your side, but I need to do my part. Also do visit the below mentioned link, LG has some presence here http://www.consumercomplaints.in/?search=LG, which is testimonial to the kind of after sales support LG provides.

Just to clear things up, I want the following done immediately, ( if LG values customer complaints)
1. Replace the damaged net
2. Rectify the problem regarding the drainage problem


Abhinav Yadav

Respected Sir,

This is for your kind information that I had bought a L.G Refrigerator from M/s Bedi Electronics World, Ferozepur Road, Ludhiana (Pb) on dated 22/05/2008 vide their Retail
Invoice no # SLG -334.

I noticed that the refrigerator had manufacturing defect in its door. I brought the matter to the notice of the Dealer and he assured me to replace the door after some time, but it was not replaced. I have approached to the Dealer again and made a written complain on
Dated 24.01.2009. My complain number is N9C 12406007.

Due to some unavoidable family incidence, I was unable to follow-up the complain for some period. After some time, I approached to the dealer again and he told me that your complain was forwarded to L.G ULIKE SERVICE CENTRE. Then I approached to Mr. Anil Malhotra, Manger of the company and he again assured me to remove the defect at earliest possible, but till date there is no resolution of the problem. It seems that I was kept in Dark by making false assurances.

I believed that L.G Electronics India P Ltd is a well-known and branded company which offers Quality products and A Class services to its customers, but my impression seems to be reverse. After so many months had been passed, but till date defect of Door is not removed. I am much harassed by the dealer as well as by the customer care center as even after lodging the complain in writing in Jan 2009 my problem is not resolved till date.
Is this kind of the services should customers accepts from your Prestigious and well-known
Branded company ???

I request you to please looking into the matter at your earliest possible, else I have no option but to adopt the legal course to get relief. I hope that you will not harass me any more


Yours Sincerely


Ashok Kumar Bhardwaj
Mob :- +91 [protected]

I Rajat Dixit bough rd 6600 one year ago and now fed up with the limited services it has. there is a memory card in it but no USB cable given. also the bluetooth contains only object push service. i cannot transfer mp3 files or pictures from my computer. what is the use of this memory card then?!!!. it also does not support other mp3 files or animated files which are easily accepted by other phones such as nokia.

Visited Alkapuri Baroda LG Service Center-WindsorPlaza for repairing of LG RD-3510 mobile CDMA Reliance Mobile. It has total Charging time 3.5 hrs & talk time 1.5 hrs only. I complained before this to Reliance Customer Care. They gave me new service Request No: 95197504. Mr. Jignesh Maru from that LG service center said that 3.5 hrs. charging time is normal. Once they replaced my charger. but same problem is there. But, then he replied that it is normal 3.5 Hrs. Charging Time. But on mobile box LG writes "Very good Battery Back-up". The details of the service cenre are as follows:

shreeji.[protected]@lgmobiles.com
Mr.Jignesh Manani, SB-10A, Windsor Plaza, R. C. Dutt Road, Alkapur, Vadodara
Vadodara
Mo: [protected]

Wirh Regards,
Dhaval Bhavsar
Mo; [protected]

Hello Sir,

I had purchased LG Washing Machine from a local dealer in Nasik around 3 years back. Recently the Washing machine was damaged due to rodent eating the plastic material and now the inside drum is completely damaged. To get it repair we contacted the local dealer for help, and he had asked as to call the toll free customer service number. We did as suggested and logged a service request with them, after a week or so they sent a guy to look at the damages and he examined it carefully and suggested that we have to replace the inside drum to get it fully functional again. He took his service charges (Rs 280 /-) as told and he said that he will order for a new drum and contact us soon. He didn't turn up for couple of weeks, so we called him again, he told us the drum has still not arrived and as soon as it arrives he will contact us immediately. One month went by and no reply from him, so contacted the customer service to make a complaint about the same, They assured us that somebody will visit us within 24 hours and we received a SMS for our complaint but again no body visited us. Again we called the customer service to inquire about the complaint but again they said the same thing and sent a SMS for another complaint. This complaint process happened atleast 5-6 times and now its almost more than 2 months and we haven't heard from anyone so far. I am really frustrated about the kind of service LG is providing us and nobody even bother to take action against it. Now, we had almost stopped calling and just waiting for that miracle day when our drum will get fixed (dont know how and when it will happen though). Everything has crossed our limits and therefore i am here to file a complaint against LG customer service who is responsible to address our issues but not like this.

I would really appreciate if the consumer forum will take necessary steps to ensure that our Washing machine is repaired as soon as possible. Hoping for the best.

Thanks & Regards,
Ramendra K
Mob: [protected]

Hello,

In case there is anyone on the other side listening, i would like to share my experience that i have had with LG. I had purchased an LG Split AC 1.5 ton about 2 yrs back. Till the time the System was under warranty, things were going fine. However soon after the warranty expired, i started facing problems. First the AC stopped cooling. After calling LG Engineer, he said that the gas from the AC had finished as the gas was leaking and this is a case of faulty installation. When i told him that the AC was installed by LG Engineers itself he had no answer. Anyhow, a few months after the gas was filled, again the AC stopped cooling and this time again the LG Engineer said that the gas has finished as the person who came the last time did not fill it properly. I was really upset on this as all the time it was LG Engineers who were visiting the site so why is it that the current Engineer will always blame the previous engineer. I don't care who the engineer is, for me its LG who is so careless. Going forward day before yesterday i logged a complaint that there was water coming out of my AC. The LG Engineer came and said that the AC drainage pipe was very dirty and cleaned it. Now for every time that the engineer comes home, he charges 441 standard charges. Please can someone justify why is this fixed rule where as the Engineer did almost nothing and took about 3 Minutes only. When i asked him, he was very rude ( This is the same Engineer Mr Pradeep from LG who has been coming for the above mentioned cases ), and said that he will take Rs 441 every time he comes home. And his statement during all his visits is that you will keep facing these issues and you will have to keep paying till the time you buy AMC from me. What king of statement is this?? How can you force someone to buy AMC and your engineer keeps doing stuff that ensures that i call LG every 2 months and keep paying him Rs 441 till the time i get fed up and buy AMC. I have done my homework to raise this with the Consumer Court and i will ensure that LG answers to all the torture that i have gone through.

Dear sir,

I bought a LG semi automatic washing machine model WP 9521 Sl no: 903MGYN029346 ON 9.4.09 from VASANTH @ CO-MYLAPORE vide cash bill no:14571.

On 11.04.09 Mr.Selvakumar came from LG office and did the demo and found noise came from the washing tub shaft and hence he took away the pulsator assembly and took some grease from the bearing and applied it over the shaft and the noise arrested. After that he obtained my signature in a document.

How a washing machine will make noise during the demo itself when machine is dispatched after enough quality control test. Date of MFG :25 Mar 2009.

When I insisted a copy of the document he said customer copy is unavailable and he went away.

On 17.04.09 when the same noise started coming I made a service request again and same Mr.Selvakumar came and asked me to give some coconut oil which he poured it into the top of the pulsator assembly. He didn't wrote the service report and went.

On 18.04.09 also the same noise in the machine is came while the wash motor is running. Hence I made service request via[protected].

After some time one Mr.Chandru via phone number:[protected] spoke to me and said he is calling from technical dept. He asked me the nature of the noise coming in the machine and asked me to empty the machine and fill hot water upto 75% of the wash tub and run the machine. When I asked him to give in writing the instructions he said he won't give.

How he can expect a customer to obey the technical dept persons Suggestion orally and when anything happens who will take the responsibility?.

During the conversation Mr.Kumar intervened and introduced himself as Team leader and he promised to send the service people within two hours which never happened.

During the conversation I asked Mr.Kumar the following questions and whatever reply he gave me are given below:-

Q1. During Demo load is not given and the motor was put to run empty. Is it ok?
Ans: yes. No need to put load and show demo.

Q2. Why grease from the bearing is taken and applied in the shaft? Is it ok?
Ans: Yes. It can be done this way.

Q3. Is it advisable to pour coconut oil over the head of the pulsator assembly?.
Ans: Yes. No problem.

Q4. Can a technical man like Mr.Chandru can ask a customer to pour hot water 75% in the wash tub and ask to run the empty machine for 15 minutes not mentioning about the temperature of the hot water? And why he won't send this Suggestion in writing when insisted by the customer?.
Ams: Suggestion is correct. No need to give in writing.

I am totally disappointed with the performance of the machine as well as the technical team. Since the machine is giving trouble from the beginning of the purchase date 9.4.09 they have to arrange to give free replacement machine immediately and take back this machine which came to market without passing quality control test. I have stopped using the machine since grease stain are sticking to cloths while washing.On 7.509 all the cloths were thus spoiled are shown to the serviceman and he accepted the problem. I wrote on the overleaf of the job sheet about the problem and insisted to replace the machine with a new machine immediately.Till today (19.5.09) nothing happened and there is no response from them.

Regards,

M.A.Shanmugamani.
Mob; [protected]
L.Line:[protected]

I have had an equally pathetic experience with the servicing of my LG front load machine. I would discourage anybody thinking of buying an LG product from doing so on account of their terrible after-sales service. I have had no such complaints with Samsung, Whirlpool or IFB.

I placed a complaint with the LG call centre in April 09 and only after 3-4 calls to the call centre did a technician get in touch. He arrived to tell me that we needed to replace our PCB -- something that costed us nearly Rs 5000.

Within a month, the machine gives us the same IE error! I placed another call to the call centre (Complaint no -- S9C[protected] and requested that the technician arrive on a Sat, May 16th (3 days later) since I would be out of town. The technician calls me on Friday -- obviously I can not have the machine serviced then. On Sat, when I call the call centre to find out when the technician would arrive, I get to know that my complaint has been closed, so I was given a new complaint no -- S9C51600686!! After umpteen calls to their so-called supervisor, a technician arrived to tell me that another part needs replacement. When I questioned the servicing earlier, I was casually told by the supervisor that a part can give way anytime even half an hour after servicing. I was promised a stand-by machine in case my machine could not be repaired immediately. To add to it, the supervisor tried to sell me an AMC in the midst of all of this. I was promised that the technician would arrive with the part today, but I'm still waiting with a pile of clothes for washing.

Life's Good? Buy an LG product and realise that it surely WAS Good!